Oracle HCM Cloud Reviews

Name: Oracle HCM Cloud
Brand: Oracle
Rating: 3.9 (70 reviews)

Vendor: Oracle

3.9 out of 5

70 reviews
93% willing to recommend

1,906 followers

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What is Oracle HCM Cloud?

Natively built for the cloud, Oracle Fusion Cloud Human Capital Management is a complete solution that connects every human resource process—and every person—across your enterprise. We help you create a community where people feel valued, heard, and like they belong. With a single user experience and data model and seamless processes and infrastructure, Oracle Cloud HCM can help you redefine what best looks like for your people.

Get the Oracle HCM Cloud Buyer's Guide and find out what your peers are saying about Oracle HCM Cloud, Workday, SAP SuccessFactors and more!

Oracle HCM Cloud is the #2 ranked solution in top Benefits Administration solutions, #2 ranked solution in top HR Analytics Software solutions, #3 ranked solution in top Talent Management solutions, #3 ranked solution in top Talent Acquisition solutions, and #4 ranked solution in top Cloud HCM solutions. PeerSpot users give Oracle HCM Cloud an average rating of 7.8 out of 10. Based on the analysis of the 70 most recent Oracle HCM Cloud reviews, the overall sentiment is positive, with a sentiment score of 6.5. Oracle HCM Cloud is most commonly compared to Workday: Oracle HCM Cloud vs Workday. Oracle HCM Cloud is popular among the midsize enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 53% of all views.

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Featured reviews

OswinSteve

Lead Digital HR Transformation, Product Owner at Chubb

Oracle HCM Cloud definitely has a lot to improve from a user experience perspective. The platform is huge and feature-rich, but is it truly appealing to an end user? Is it a two-click solution? Does it match current market trends in user experience? No, it has a lot of catching up to do. For example, is the screen catchy for an employee to see their details or access essential information? No. The user experience is zero. An employee needs training to apply for leave, something as simple as that. They shouldn't need training materials or user guides to navigate the system. We're moving towards empowering users, especially with end-user-facing systems. People should be self-reliant and not need to rely on manuals. Oracle HCM Cloud is very old-school in this regard. It's still stuck in the "PeopleSoft" mentality instead of focusing on a user-friendly experience for employees and managers. So, the user experience needs a major overhaul. So, to summarize, it needs to be more user-friendly and present key information on the login screen. In future releases, I would like to see employee dashboards. Oracle HCM should come up with ready-made employee dashboards, like very simple ones. Right now, an employee dashboard or a manager dashboard, but these should be readily available. You shouldn't expect a customer to go and design something they need. There are a few basic things any employee or manager in any company would want to see. One of the best things would be a very simple org chart. Now, the org chart is quite poor on Oracle. There are applications that focus only on org charts and look really good, giving a lot of details about a team and its employees. But Oracle's org chart is bad, so to be specific, they should improve it a lot.

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Sai Kri

Assistant Manager Business Applications at NMC Healthcare

Integration tools are available with Oracle HCM Cloud. Different methods based on security measures, company requirements, and infrastructure can be used to integrate the tool without many challenges. I would recommend the solution to other users. Compared to other products in the market, Oracle HCM Cloud is worth considering for its cost, support, upgrades, UI, and security. Oracle is upgrading its products based on AI. They have implemented a couple of features for the chatbots and the recruitment modules. Oracle plans to involve more AI in its modules and features soon. Overall, I rate the solution a nine out of ten.

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PawanNanwani

Consultant at Infosys

Our use case involves working with a client in a law-based firm in India. I am currently implementing Oracle HCM Cloud for compensation and talent management for them. The process includes requirement gathering, designing solutions, creating design documents, conducting CRP sessions, key user…

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Oracle HCM Cloud mindshare

Product category:

As of November 2024, the mindshare of Oracle HCM Cloud in the Cloud HCM category stands at 9.5%, down from 12.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud HCM

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Oracle HCM Cloud's key strengths include an intuitive and smooth user interface, employee and manager self-services, consolidation of HR functions, seamless reporting, and robust mobile capabilities. Users value its payroll functionality, business intelligence, analytic capabilities, and customization options. The integrated system offers effective talent management, reducing dependency on IT, enhancing productivity, and providing frequent updates. Users find its SaaS model convenient, offering streamlined access and management of employee data across regions. It enables significant time savings and supports various HR processes efficiently.

"The feature I find most valuable in Oracle HCM Cloud is 'Journeys'. This feature is widely used across clients for onboarding, offboarding, and other automated tasks without manual intervention."
"Recruitment, talent management, and payroll are the most important features of talent management, especially in the Middle East, where I work. Performance management includes objective settings, performance evaluation, talent review, and succession planning. It also covers goal cascading, setting objectives, performance evaluations, and midyear reviews for performance improvement."
"Job postings and links to job boards are very helpful for talent acquisition."

Room for Improvement

Oracle HCM Cloud needs improvements in mobile capabilities, user interface, and integration with systems such as Oracle E-Business Suite. The recruiting process and payroll module require enhancements. Usability issues exist due to rigid templates, complex setup, and a lack of customization options. Performance issues, such as slow response times and data synchronization, need addressing, along with visual improvements and better AI integration. Reducing overall costs and enhancing digital assistance are also necessary changes.

"The compensation module needs further automation."
"The tool should allow more customization for specific requirements. Some processes could be streamlined, and certain features in specific modules must be added."
"The UI needs improvement."

ROI

Companies utilizing Oracle HCM Cloud experience varying ROI. Some see significant improvements but require ongoing investment for optimal returns. There are reports of time savings and increased efficiency, with automation freeing up five to six hours weekly per manager and improving employee satisfaction. ROI ratings range from seven to eight out of ten. Some companies, especially in Turkey, achieve specific ROI figures within set timeframes, while others find it too early to fully assess after 18 months.

Pricing

Enterprise buyers evaluating Oracle HCM Cloud should consider that its pricing is competitive yet potentially expensive depending on company size and specific requirements. Discounts are possible, particularly at Oracle's year-end. Implementation costs are substantial, often requiring Oracle partners. Annual licensing includes maintenance and support, while pricing varies based on user numbers and negotiated agreements. Opt for essential modules initially, adding features as needed, to manage costs effectively.

"I am not normally involved in the product's pricing since it normally involves the packages that a user chooses. Pricing differs based on a case-to-case scenario and client-to-client basis."
"The solution is quite expensive for small and medium-sized companies."
"I haven't personally dealt with the cost details, but based on client feedback, Oracle HCM Cloud is considered expensive due to additional support costs on top of licensing fees."

Popular Use Cases

Organizations use Oracle HCM Cloud to manage global HR operations, including talent acquisition, hiring, onboarding, payroll, performance management, and employee learning. They employ its modules for HR administration, recruitment, workforce management, employee self-service, and reporting across multiple industries. It supports consolidation of employee data, facilitates hiring, manages leave, tracks employee progress, and integrates with payroll systems, particularly in diverse geographical locations. Users also appreciate its capacity to streamline processes into a unified, paperless system.

Service and Support

Oracle HCM Cloud's customer service is rated between 8/10 and 9/10 due to responsiveness and escalation options. However, their technical support varies widely from 2/5 to 8/10. Users appreciate helpfulness but criticize slow response times and inconsistent accuracy. Support staff often require clearer issue descriptions, and many customers find communication fragmented, sometimes needing multiple interactions. Technical support is sometimes constrained by time zone differences and lacks consistency across regions.

Deployment

Users had varied experiences with Oracle HCM Cloud's initial setup. Some found it straightforward and easy, especially with cloud-based advantages and step-by-step guidance. Others experienced complexity due to multiple integrations, system requirements, and dependency on technical expertise or third-party partners. Setup ease depended on the processes' simplicity and users' knowledge. Training improved ease, and basic setups were manageable, but complex configurations required more time and resources for effective implementation.

Scalability

Oracle HCM Cloud is highly scalable, as many organizations report easy expansion without issues. Users highlight its flexibility, especially when transitioning from on-premises to cloud. It accommodates a broad range of user increases efficiently, supporting large-scale operations with thousands of employees. The system allows seamless scalability with pay-as-you-go options, accommodating growth without compromising performance. It serves medium to large enterprises, providing tools for extending capabilities and aligning client processes.

Stability

Oracle HCM Cloud is typically stable, with many users noting positive uptime and improved reliability over time. Some have experienced initial instability or occasional issues, particularly during updates or with specific modules, but these are often seen as improving. The cloud environment simplifies management by avoiding frequent patching. While some glitches or network-related instability can occur, users generally express satisfaction, with ratings commonly around eight or nine out of ten for stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Oracle HCM Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

53%

Computer Software Company

Financial Services Firm

Manufacturing Company

Government

Healthcare Company

Retailer

University

Comms Service Provider

Insurance Company

Construction Company

Energy/Utilities Company

Legal Firm

Non Profit

Real Estate/Law Firm

Media Company

Wholesaler/Distributor

Hospitality Company

Logistics Company

Recruiting/Hr Firm

Transportation Company

Outsourcing Company

Pharma/Biotech Company

Compare Oracle HCM Cloud with alternative products

Learn more about Oracle HCM Cloud

Platform capabilities empower every HR process including: Global HR, Talent Management, Recruiting, Learning, Workforce Rewards, Workforce Management, Work Life Solutions, HR Help Desk, Workforce Health and Safety Incidents, Payroll Management, Benefits Management, Advanced HCM Controls, and Strategic Workforce Planning.

Top 10 Reason Why Customers Choose Oracle Cloud HCM:

Tailored User Experience

Employees expect tailored experiences from their work technology and want to feel supported by their organization regardless of where, when, and how they work. Providing employees with a tailored user experience is now a necessity—one that many HR teams are striving for as they evaluate their technology. That’s why Oracle Cloud HCM offers the only complete employee experience platform that empowers your people to connect, grow, and thrive.

Adaptable and Extensible

HR is at the forefront of navigating change and needs to be able to adapt quickly as new challenges arise. Oracle Cloud HCM delivers an adaptable and flexible solution to meet changing business practices, regulations, and environments.

Complete HCM Cloud Solution

Organizations that want to manage the entire employee lifecycle select Oracle Cloud HCM because it’s the most complete HR cloud solution on the market. Built as a single cloud solution for all HR functionalities, it connects every HR process from hire to retire.

Complete Enterprise Solution

One of the many things that sets Oracle apart from other vendors is that we natively built our software-as-a-service (SaaS) applications on our own cloud platform and infrastructure. With applications and data all on one platform, you can gain unobstructed visibility across your organization and increased data security

Improved Business Value

Oracle customers leverage our HCM cloud application to drive business value through better user engagement and adoption, streamlined processes, improved productivity, and lower total cost of ownership

Dedication to Innovation

Innovation is the biggest benefit of moving your systems to the cloud. Our quarterly updates allow us to continuously deliver new and exciting features. With a team of more than 20,000 engineers, Oracle delivers more than 1,000 innovation updates annually—80% of which are based on customer feedback.

Data Security and Privacy

Oracle has a strong security culture and is trusted by

organizations worldwide with strict security requirements. Stored in state-of-the-art data centers, Oracle Cloud HCM and our infrastructure have advanced multilayered security measures that can help customers meet both local and international regulations

Vibrant HR Community

Oracle Cloud Customer Connect is a vibrant online

community of more than 40,000 HCM users and a great place to crowdsource information, discuss the latest releases, register for in-person or virtual events, and submit product suggestions.

Customer Success

Oracle customers have access to an implementation success manager, on-demand education, and success planning tools. We offer 24/7 customer service in 145 countries worldwide to help you maximize the value of your investment.

Global Capabilities

Most enterprises today operate at both the global and local levels, so our customers appreciate that Oracle Cloud HCM is designed to meet both international and regional needs for more than 200 jurisdictions and 27 languages.

Oracle HCM Cloud is a complete HR application suite which helps organizations become more strategic and agile with a best-in-class workforce experience. It integrates HR best practices and technology to provide an engaging, informative, and adaptive HR experience throughout the entire employee lifecycle. Oracle HCM Cloud allows organizations find, develop and retain the best talent, enable collaboration, deliver deep workforce insights, and increase operational efficiency

Oracle HCM Cloud was previously known as Oracle Human Capital Management Cloud.

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Oracle HCM Cloud customers

Kovaion Consulting India Pvt. Ltd., eVerge Group, Kalpataru, Logicalis Inc., Macmillan Science and Education, Drivestream Inc., Kamal Osman Jamjoom Group LLC, WAXIE Sanitary Supply

Rivka Alexander

Content Specialist at PeerSpot

Cloud HCM - Tech Leaders

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