Oracle HCM Cloud Reviews

We are the finance department for an insurance company. We use Oracle HCM Cloud for general ledger and for bookkeeping purposes.

We sometimes use Oracle HCM Cloud for expense reimbursements, procurements, and HR-related items, such as annual leave, tracking, and terminations.

Oracle HCM Cloud helped our organization in terms of the governance structure. It has a strong governance background and has helped us to form a solid structure and approval flow to help us to maintain all the controls over our typical processes.

Our overall evaluation of Oracle HCM Cloud as a general ledger tool is mixed. It is a comprehensive and versatile piece of software.

We have received some unfavorable feedback regarding Oracle HCM Cloud's performance. This has led us to investigate alternative solutions. In my own experience, I have struggled with the slowness of the cloud assessment and the overwhelming complexity of the software's robust architecture. I have reservations about sharing any positive experiences I may have had with the solution.

There are too many functions in the backend of Oracle HCM Cloud, and sometimes, we cannot disable some functions to help us to streamline or to speed up the loading process.

I have been using Oracle HCM Cloud for approximately three years.

On the backend, we have not experienced any difficulties, such as data loss or unexpected downtime. However, the user interface presents various issues such as server connection problems and errors, resulting in the need to close our browser and wait for several minutes before reconnecting to the cloud.

The connection issue seems to only affect this particular software as we have not experienced any problems connecting to other websites. As for performance, some backend batch processes, such as the data model, run efficiently which is a positive aspect. However, when heavily utilizing the user interface, batch problems seem to occur frequently.

The scalability of the solution is wonderful, we use the integration cloud. 

I have used other similar solutions.

The installation of Oracle HCM Cloud is difficult. It took us eight months to implement and three months of operations.

I rate the initial setup of Oracle HCM Cloud a three out of ten.

We use the help from Oracle HCM Cloud for the implementation.

The data traffic cost is expensive. The solution can scale up beyond my imagination, but the cost can rise up easily.

We evaluated NetSuite.

We have a team of five that does the maintenance of the solution.

My advice to others is for them to try out the solution to see if it fits their use case.

I rate Oracle HCM Cloud a five out of ten.

They were trying to find one solution for the entire organization, which is why they were attempting to use HCM Cloud in combination with the Oracle solution for procurement and finance.

It helped the company in transitioning to a single platform rather than using multiple enterprises.

Oracle is a strong option for purchasing or procurement.

I prefer Workday.

The user interface, as well as the interfaces between modules, should definitely be enhanced.

I worked with Oracle HCM Cloud for two years.

Oracle HCM Cloud is a very stable solution.

Oracle HCM Cloud is scalable.

We had approximately 10,000 employees, in our company.

I would rate the technical support a three out of five.

Neutral

I use Workday, every day, and I have also worked in SAP.

Workday, in my opinion, is the best HCM solution.

The initial setup was pretty complex.

We had a team of 50 people to deploy this solution and a smaller team of 10 to 15 for maintenance afterward.

We used a third-party consultant to assist us with the deployment.

The company had seen a return on investment while using this solution.

The timeline that they give you to implement is always too compact.

I would rate Oracle HCM Cloud a seven out of ten.

Any organization with an HCM workforce for hire-to-retire functionality, including areas like payroll, benefits, recruitment, performance, and everything else, is a well-integrated solution.

The most valuable feature of the solution is that it is a cloud-based tool.

The software itself is to manage my company's data. I believe all the solutions that are available in the marketplace. There are more or less a few cloud-based solutions that offer good functionalities. I don't know if Oracle HCM Cloud has any specific functionality.

Having the software in your company means everything is very configurable, so it is actually a boon, while there are some negative sides. The tool's configurable side allows you to have more flexibility, but at the same time, it creates a lot of confusion that still has to do over so much of the configuration, which are areas that are conflicting in nature.

I have been using Oracle HCM Cloud for five to six years. My company sells licenses of the solution to others.

In terms of stability, the performance has really increased over time, so it is a good product.

The scalability of the tool is unlimited. The tool can be used on a use-and-pay basis, depending on the usage and licenses that you need. If you have a drastic increase in your workforce, you can scale it to an unlimited amount.

The solution's technical support is okay. My company understands that the tool offers support for 190 odd countries, so there is a bit of delay in response, but whenever you raise an issue with the support team, you get some satisfactory responses. If you have had only the chance to contact the support team once or twice, and if that has been good, I would have been able to generalize it. I would rate the tool's technical support an eight out of ten.

Positive

I have used PeopleSoft.

In terms of the product's installation phase, I would say that it is a SaaS-based product and offers a licensed subscription model.

I am not normally involved in the product's pricing since it normally involves the packages that a user chooses. Pricing differs based on a case-to-case scenario and client-to-client basis.

The major competitors of Oracle HCM Cloud are Workday and SAP SuccessFactors. As it is a strategy-based market, companies definitely offer a lot of discounts to attract buyers.

The tool's performance has improved drastically over a period of time. I started working on the tool in 2012 when its fourth release was available, and now the tool has released its twenty-third or twenty-fourth version.

Oracle takes care of the maintenance of the tool.

Oracle HCM Cloud doesn't provide a payroll solution for many other developed nations, including Australia. As a result, developed nations have to rely upon third-party payroll vendors, who provide good and direct integration. I think the integration of Oracle HCM with the aforementioned third-party tool is really good.

The tool has some AI capabilities. AI is used to analyze existing data and provide predictions. Oracle has developed some prediction tools, such as determining whether an employee is going to have to be given some flight charges or what the performance of this particular person should be. These can be good database points, which are really good for managers.

Oracle HCM Cloud is a stable product that is ready to cater to the needs of an entire market.

I would recommend the tool to others for multiple reasons. I would ask others to consider the brand name and the fact that Oracle has a global presence. If your organization has operations in more than one country, the tool works as a global solution. Nowadays, most of the major vendors are moving to cloud solutions. Oracle HCM Cloud is a cloud-based solution, but by having a global team, you can get good global support. As the tool offers a suite of other tools where you can get a set of integrated solutions like FSCM, SCM, and performance, it works seamlessly. The tool's integration with other pillars is great.

I rate the tool an eight to nine out of ten.

The solution is used for recruitment, employee profiling, employee compensation, and performance management.

We are partners and implementers for Oracle. We are currently implementing the solution for one of the largest banks in Pakistan. We have almost two years of experience in implementing Oracle HCM Cloud.

The solution has new features like AI-embedded solutions that are very useful for helping customers gain a lot of new insights. The solution has a self-service part that allows employees to easily get the required information with the Oracle Digital Assistant without emailing the HR team.

The solution's approvals hierarchy or employee hierarchy needs some improvement and more flexibility. Our client is currently using a dynamic type of hierarchy rather than standard practices.

If I'm an account manager of a finance team, I directly report to the CFO as per my employment hierarchy. But in some cases, we require an additional path for my hierarchy, where I also have to report to someone else in the company.

I have been working with Oracle HCM Cloud for two years.

The solution's stability and application performance are good.

I rate the solution’s stability an eight or nine out of ten.

The solution's scalability is really good, and we haven't faced any issues with scalability. We can easily scale the solution whenever we need more users. Our customers for Oracle HCM Cloud are enterprise businesses with around 12,000 employees.

I rate the solution’s scalability eight and a half out of ten.

The solution's technical support depends on the time zone. I face problems when my call goes to a local region like India. However, when my calls go to other regions like Europe or America, I get more accurate answers or quick responses. The standard and level of support are not the same across the globe.

Sometimes, when I open an SR, the support team continuously asks me irrelevant questions. This might be the procedure they have to follow, but it wastes time. Suppose I open an SR for 24/7. Whenever the engineer changes or their shift changes, they ask the same repeated question, which I already answered in my previous conversation. The technical support should be faster and better.

I rate the solution’s technical support a five or six out of ten

Neutral

The solution’s initial setup is easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup a seven to eight out of ten.

In some cases, the solution's deployment takes time since we need to open an Oracle support call. Otherwise, the process is simple. Whenever we subscribe to any Oracle application, Oracle must recommend the available data center for that product. Oracle allowed me to subscribe to Oracle CX in a European region. However, I was not allowed to access the Oracle CX sales cloud because it was not available for this particular domain or region.

I created an SR, and after 14 to 15 days, Oracle recommended I switch my current region to another region, and then it worked. In their initial email, Oracle must recommend the available domain of their products.

The solution's pricing for enterprise clients is okay. The solution is quite expensive for small and medium-sized companies. Oracle HCM Cloud provides employee-based licenses. Small and medium-sized businesses with around 5,000 employees don't choose the solution because employee-based licenses make it expensive for them.

Oracle has embedded generative AI that gives suggestions on the user experience, like employee behavior. This is very helpful for HR organizations or HR teams. It also helps employees easily access Oracle Digital Assistant to get their experience letter or pay slip.

The biggest benefit of the solution is the information we can extract using it. The solution's reporting is very important and can be easily developed and extracted. The built-in OTBI dashboards are very good and informative. Quick access to the relevant data is also important. Accessibility is very important, and we can easily access Oracle HCM Cloud from anywhere in the world.

Oracle HCM Cloud is a complete solution that covers most of the domains of HCM. Compared to SAP or Microsoft, Oracle HCM Cloud is a good solution designed especially for the cloud. The solution is easy to implement and scalable. I am already using the tool with 12,000 employees. The user experience with Oracle HCM Cloud is quite good.

Overall, I rate the solution an eight out of ten.

We are customers of Oracle and I'm employed as the delivery manager.

This solution is valuable because it's robust and very dependable. 

We now have Oracle Cloud Recruiter which is an upgraded version of Fusion. It requires a separate implementation rather than being an upgrade from the older version. It more or less requires an additional investment from us for another round of implementation. That migration is challenging. Fusion is more of a traditional solution so I'd like to see them include anything that will make it relevant for the current generation. Navigation currently requires more steps than it should. 

I've been using this solution for five years. 

The solution is stable. 

The solution is scalable, we have around 5500 users.

Some of the support staff are really good. We have issues when they hand off an outstanding issue to the next person.

When we implemented it was really difficult. We used third parties to implement but the job wasn't sufficient for our needs. HCM can't be deployed in-house which means dependency on implementation partners. If they are not adequately capable, it costs us. We had a very difficult experience with our initial deployment. Maintenance is directly relational to the usage and I'm not getting good mileage out of that. 

Our ROI is okay but it's not in line with what we would like to see or have going forward and that's the challenge. If I want to get a good ROI, I have to invest in improvements. I don't have great mileage as things stand. The solution needs constant feeding and constant spending. 

It's difficult to assess whether this is an expensive solution. Salesforce, for example, costs about $100+ per month, but it has significant business visibility in terms of revenue, along with great extension ability. Fusion costs less but the usage is low because there's little to entice our employees to access it. 

Salesforce is the main competitor in this field and always comes out on top for us because of its customer support and speed in responding to and resolving any issues. They are very quick. SalesForce is also one of the best in terms of a solution of our choice, probably followed by NetSuite. Fusion lacks sufficient ability. 

I rate this solution six out of 10 because it's lacking in certain areas and not at the cutting edge in terms of market needs. I've seen many other tools that really serve our needs but we don't have that here because of their old-fashioned approach. 

I like the interfaces, and they are fine. I would like to see more interfaces.

The data uploading part and backup could be better. They are a bit complex.
Oracle is continuously changing it from one functionality to another. It's a bit unstable right now, and it's basically on the backend data upload part. If I have to upload, for example, data for 100 employees, it's a bit of a challenge for an end-user.

It can be difficult if you're not a technical person and an end-user like me. I administer the platform, and if I get a request to upload and I'm not a technical person, then I'm just lost. I have to do some research and then complete the task. But it's evolving, and I hope it's more user-friendly in the future.

In the next release, I would like a more stable mobile application. The current version isn't very stable. It takes time to open, and although they have come up with new UI pages, a few open areas need to be addressed.

I would also like to see more robust and user-friendly data uploading techniques that would be helpful for end users like us. We don't have a technical background, and we just want to upload the data for our day-to-day operations.

I have been using Oracle HCM Cloud for four or five years.

Oracle HCM Cloud is a stable product.

Oracle HCM Cloud is highly scalable. It can cater to 50 employees or 15,000. That's how many users we have currently, so I think it's fine.

Technical support is good, but sometimes it takes time. The solution provider is accurate, but sometimes it takes time to make them understand what we are facing. Once the issue is clear and understood, they provide a high-quality solution.

Positive

The initial setup is straightforward. We implemented this solution in 2016 or 2017. I think it took about eight to nine months to deploy this solution.

Our in-house team deployed this solution. One or two people can maintain Oracle HCM Cloud. If it's on a daily basis, the issue can be resolved pretty quickly.

I don't know how much it costs, but I know that everything is included. We don't pay anything extra apart from the licensing fee.

I would tell potential users that not every requirement can be fulfilled. It's best to keep customizations to a minimum. If the product is used as it is, I think it could be much easier to maintain. 

On a scale from one to ten, I would give Oracle HCM Cloud an eight.

We used Oracle HCM Cloud for the consolidation of data in a data warehouse and data mart. We also used for query script management and information distribution. These are the main use cases of this tool.

I find Oracle HCM Cloud very useful for gathering data or information, with its best benefit being data integration. I also like that it manages query scripts and distributes the information.

What could be improved or added to Oracle HCM Cloud is having it integrated with collaboration tools, e.g. Git. Git is a tool you can use for project integration. I'd like for this solution to be integrated with Git.

I've used Oracle HCM Cloud for four years. We're not currently using it because the project we're working on now doesn't require this solution, but the last time we used it was six months ago.

Oracle HCM Cloud is a stable solution.

I find Oracle HCM Cloud easy to scale.

This solution has very good technical support. Oracle also has enough support documentation in the internet.

It's very easy to set up Oracle HCM Cloud.

I can recommend Oracle HCM Cloud to others, because it helped us in some of our projects. People should use this product because it can help make them productive.

I'm rating Oracle HCM Cloud an eight out of ten.

We are using it for the HR model, HR payroll, learning management, and performance management.

It has good navigation, and it is user friendly and secure. Every three months, there is an upgrade, and it has new features.

It is a cloud solution, so we cannot do much customization. However, if you have a
past license, you can do the customization, but unfortunately, we don't have a past license. If we had that, we would have been 100% happy.

I have been using this solution for three years.

It is stable.

It is scalable. We have 10,000 users. We are going to continue using it and increase its usage.

We have our own support consultants. We are maintaining the whole support.

We were using Oracle EBS before migrating to Oracle Cloud.

Being a cloud solution, there is no installation. It only requires configuration.

It has a licensing cost. It has a cloud-based subscription, which is quite cheap.

I would recommend this solution to others. Oracle provides a roadmap for every release and publishes it on its website. You can also give inputs in terms of new features that you are expecting. If a certain number of users are looking for the same feature, Oracle will incorporate it into the subsequent releases. 

I would rate Oracle HCM Cloud an eight out of ten.