I mainly use HCM Cloud to manage the timesheet to access our payroll and see current roles.
Solution Specialist at a computer software company with 10,001+ employees
Stable and easy to use
Pros and Cons
- "HCM Cloud's most valuable feature is its ease of use - it's interlinked, so you can drill down into information."
- "HCM's analytics features could be improved."
What is our primary use case?
What is most valuable?
HCM Cloud's most valuable feature is its ease of use - it's interlinked, so you can drill down into information.
What needs improvement?
HCM's analytics features could be improved.
For how long have I used the solution?
I've been using Oracle HCM Cloud for nine years.
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Oracle HCM Cloud
November 2024
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What do I think about the stability of the solution?
HCM Cloud is pretty stable, and we get clear communication when updates are going to cause outages.
What do I think about the scalability of the solution?
HCM Cloud is scalable.
Which solution did I use previously and why did I switch?
I previously used SAP.
What other advice do I have?
I would give HCM Cloud a rating of nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Project Manager at Appstec Technology Services
Localized payroll, well integrated, and reliable
Pros and Cons
- "This solution has localized the payroll which is a good thing."
- "Cloud learning can be improved."
What is most valuable?
I work in Saudi Arabia, the localization is most valuable. This solution has localized the payroll which is a good thing. They are providing the same service to HR with the core HRMS system without budgets procuring separately. Performance talent management, Oracle performance management, and recruiting were different before. Previously, it was video recruiting and onboarding, now they have integrated it into a complete solution.
What needs improvement?
Cloud learning can be improved. There should be better integration with courses from other platforms. The courses should be able to be brought into the system and available for the user's software company.
In a future release, Oracle needs to provide a tool that is easily customizable. It also requires a lot of effort trying to develop in Oracle Cloud. There should be a visual builder tool like they provide for Oracle customer for visual customer services. This visual builder is a similar type of service for all applications that is available and it would be much better.
For how long have I used the solution?
I have been using this solution for approximately six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Most of our clients are medium to large scale businesses.
How are customer service and technical support?
I have found the technical support to be helpful. Most of all the support services are good.
What about the implementation team?
The implementation can take up to six months. This time depends on what module is being installed. For example, if a company is implementing a finance supply chain HCM and they want to deploy all the rest of the resources at the same time it will take five months maximum.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive.
What other advice do I have?
I rate Oracle HCM Cloud an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Buyer's Guide
Oracle HCM Cloud
November 2024
Learn what your peers think about Oracle HCM Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
HCM Consultant at a tech services company
A solution that's stable, with a straightforward setup and easy to use dashboards
Pros and Cons
- "The solution's most valuable features are all the human resources aspects and access management, as well as the talent review. The solution's talent management is very, very good."
- "The features available in EBS should be available on the cloud as well. When these features are not available on the cloud, it's hard to convince customers to migrate."
What is our primary use case?
We're primarily using the solution for expansion purposes.
What is most valuable?
The solution's most valuable features are all the human resources aspects and access management, as well as the talent review. The solution's talent management is very, very good.
The dashboard is easy to use and the interface is very flexible.
What needs improvement?
The features available in EBS should be available on the cloud as well. When these features are not available on the cloud, it's hard to convince customers to migrate.
The solution needs to allow for more integrations and customizations.
For how long have I used the solution?
I've been using the solution for five years.
What do I think about the stability of the solution?
The stability of the product is very good. Sometimes, however, it depends on the network and bandwidth, because it is a cloud-based solution.
How are customer service and technical support?
We haven't had to contact technical support.
How was the initial setup?
The initial setup is straightforward. It's cloud-based, which makes it easy. We don't have to do anything on hardware; we simply buy the license and start configuring.
What's my experience with pricing, setup cost, and licensing?
Our licensing is renewed on a yearly basis.
What other advice do I have?
We use the cloud deployment model. All Oracle HCM models are only available on the cloud.
Oracle has opened up their solution to allow for anyone to make enhancement requests. Oracle will analyze these requests, and, if it's feasible, they may work to implement the request in new builds.
I would rate the solution eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
EVP Oracle Cloud Applications Practice at a tech services company with 51-200 employees
I value the employee and manager self-service, online performance review, and mobile capability.
What is most valuable?
- Employee and manager self-service
- Online performance review
- Talent management capability
- Mobile capability
How has it helped my organization?
- The ability to update your information online from any device is invaluable
- Performing performance reviews online
- Removing the need to use paper
- Giving the data to produce the analytics
These weren't possible before we had this system.
What needs improvement?
Time Management solution. The native mobile application TAP is in great need of improvement. Apparently, a new version is coming in R12, so we look forward to seeing this.
For how long have I used the solution?
I have been using this for four years.
What do I think about the stability of the solution?
In the early releases of the solution, we definitely experienced stability issues. But since R9, the stability has improved considerably. The mobile app TAP is still quite unstable and needs lots of improvement.
What do I think about the scalability of the solution?
We have not encountered any scalability issues.
How are customer service and technical support?
I would give technical support rating of 3.5/5.
In the beginning, it was poor. Over the last two years, support has improved greatly.
It still needs improvement. Often, it takes a long time for support to respond. They sometimes move issues between countries and shifts. Mostly, the support is good, though.
Which solution did I use previously and why did I switch?
We had a paper-based system.
How was the initial setup?
We implemented the solution for other customers, so it was straightforward. But it's not something that could be set up without an implementation partner.
What's my experience with pricing, setup cost, and licensing?
Buy the product at Oracle year-end because you get bigger discounts.
Which other solutions did I evaluate?
We are closely linked to Oracle, so we chose Oracle.
What other advice do I have?
Use the right implementation partner and ADOPT rather than ADAPT. Take the solution as it is delivered and don’t try to adapt it to your needs.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are an implementation partner of Oracle.
General Manager - Software Solutions at a tech services company with 201-500 employees
Very comprehensive with the additional capability for a balanced scorecard
Pros and Cons
- "Offers a good balanced scorecard capability."
- "The interface could be more user friendly."
What is most valuable?
This is a very comprehensive solution, covering every aspect of the HCM profit cycle and the life cycle. It's got from hire to fire. It also has the additional capability for a balanced scorecard, which is a key component of any company evaluation. That comes as part of the balanced scorecard concept, as part of a strategy process within the HCM product portfolio. It's a huge benefit to anyone taking up the Oracle HCM solution.
What needs improvement?
I think the interfaces could be improved because when you're going into the landing page, the interfaces look a bit blunt when they could be more user-friendly. I'd like to see some additional modules around direct integration into healthcare devices. If you have a lot of wearable devices wher the information could be directly put into the system it might be able to predict the probability that someone might go on sick leave, for example. Health and wellness could be incorporated into the system and it would be good to see integration with the wearables within the product. I'd also like to see more integration with AI.
For how long have I used the solution?
I've been using this solution for close to four years.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
Scalability is easily achieved because it's on cloud.
How are customer service and technical support?
The technical support of Oracle is extremely good because they have a defined platform, and everything is clear. One area that could be improved is when requests are made and they move it across different time zones over the period of a day. In the morning, it might go to Asia and if the issue hasn't been solved by the end of the day there, it gets shifted to Europe which can be frustrating.
How was the initial setup?
With the correct knowledge, the setup is relatively straightforward. It's not a download and install solution like MS office so you need people who know the product. And it's not a difficult process to configure the module because the options for customizations are standardized within the solution itself. The process and procedures for getting the add-on, or the additional functionalities included in the solution are clearly defined in terms of how the customization would work within that solution. You need to have a technical, functional consultant to do the configuration, customizations or any additions that might be required.
What other advice do I have?
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Oracle ERP Specialist at a tech services company with 201-500 employees
Delivers end-to-end functionality that complements all facets of the employee lifecycle
Pros and Cons
- "The technical support is very good."
- "There should be more digital assistance included, like chatbots."
What is our primary use case?
We have roughly 4,000 customers using Oracle HCM Cloud.
What is most valuable?
There are a lot of features. I cannot say which is the most valuable. All of them complete each other.
What needs improvement?
There should be more digital assistance included, like chatbots.
The manager should have more control over direct and indirect reports. In short, the user experience and the user-interface need to be enhanced — especially for management.
For how long have I used the solution?
I have been using Oracle HCM Cloud for four years.
What do I think about the stability of the solution?
This solution is very stable. I would give the stability a rating of 90%.
What do I think about the scalability of the solution?
It's in the cloud, so, scalability-wise, you cannot control it; however, I can say that it's very flexible.
How are customer service and technical support?
The technical support is very good.
Which solution did I use previously and why did I switch?
Before we started using Oracle HCM Cloud, we used an in-house, customized solution.
How was the initial setup?
I set it up myself. The initial setup is not complex, but it's not simple either, it's somewhere in between.
What's my experience with pricing, setup cost, and licensing?
On average, it's not a cheap solution.
What other advice do I have?
Make sure that the person who implements it really knows the product.
On a scale from one to ten, I would give this solution a rating of eight. I would give it a higher rating if they improved the UI and user experience, and reduced the price.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Oracle HCM technical functional at Mashura Consultants
Is a user-friendly solution, but needs more courses to increase knowledge
Pros and Cons
- "Oracle HCM Cloud is easier to use than Oracle ETS. Everything is included on one page, and we no longer need to do workarounds. For example, creating elements, eligibility profiles, and formulas is much easier."
- "Oracle should have different bundles to provide access to courses. Then, we would be able to increase our knowledge on how to use Oracle applications."
What is most valuable?
Oracle HCM Cloud is easier to use than Oracle ETS. Everything is included on one page, and we no longer need to do workarounds. For example, creating elements, eligibility profiles, and formulas is much easier.
What needs improvement?
Oracle should have different bundles to provide access to courses. Then, we would be able to increase our knowledge of how to use Oracle applications.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
It is a stable solution.
How are customer service and support?
On a scale from one to ten, with one being bad and ten being the best, I would rate technical support at seven.
How would you rate customer service and support?
Neutral
What other advice do I have?
I would advise you to use Oracle HCM Cloud as it is a user-friendly solution. On a scale from one to ten, I would give an overall rating of seven to this solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a financial services firm with 1-10 employees
Has a good analytics feature, timely product updates, and you can work with it from any place
Pros and Cons
- "What I like best about Oracle HCM Cloud is that its configuration is okay. I also like it in terms of updates. Product updates that take place from time to time improve Oracle HCM Cloud. What I also found valuable in the product is that since it's on cloud, you can work with it from any place."
- "It's not so easy to customize as it's cloud-based."
What is most valuable?
What I like best about Oracle HCM Cloud is that its configuration is okay. I also like it in terms of updates. Product updates that take place from time to time improve Oracle HCM Cloud.
What I also found valuable in the product is that since it's on cloud, you can work with it from any place.
What needs improvement?
In terms of room for improvement, Oracle HCM Cloud is okay in general, so I don't know if it needs to be improved currently. It's a very complete solution. The payroll has been added to Oracle HCM Cloud, and even its analytics feature is very good, so I find the product okay, though it's not so easy to customize as it's cloud-based.
For how long have I used the solution?
I've been using Oracle HCM Cloud for eight years.
What do I think about the stability of the solution?
Oracle HCM Cloud is okay, stability-wise.
What do I think about the scalability of the solution?
Oracle HCM Cloud is a scalable product.
How are customer service and support?
Technical support for Oracle HCM Cloud is okay.
What other advice do I have?
The number of users of Oracle HCM Cloud depends on the project. For example, it could be from five hundred employees to ten thousand employees. I'm not the one who decides on increasing the usage of the product.
My rating for Oracle HCM Cloud is nine out of ten because not everything can be perfect.
My company is an Oracle partner.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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