What is our primary use case?
I'm helping customers with using the product. We are a reseller and implementation partner, and we also support customers with the maintenance of the product. It is being used for core HR absence management and goal and talent management. We are currently also exploring the integration with a payroll system.
One of our customers is using version 21C, and two other customers are using version 21D. It is absolutely cloud-based.
What is most valuable?
Talent management is good to find top-performers and make improvement plans for and with other workers
What needs improvement?
The absence management can use some improvement. Due to all the flexible working, the part with work schedules could be a little bit more flexible.
We were demonstrating the reporting tool, and there was one competitor that had a solution that was not yet included in Oracle. Its reporting tool is fine. We had to do a presentation, and there was some other company doing a presentation of a specific reporting tool, and they were able to show a window in a window. That feature was very impressive, and that's not yet possible within Oracle. It might get added in the future. It is nice when you have a kind of dashboard with a graph, and you can easily compare it with another graph.
For how long have I used the solution?
I have been working with and using the product since it has been on the market.
What do I think about the stability of the solution?
Its stability is okay. That's not a problem.
What do I think about the scalability of the solution?
Its scalability is also not a problem. If your business is growing and you get more employees, you just pay a little bit more contribution. The subscription will change. That's not a problem.
One of the clients has only 300 workers using the system, and the other one has something like 18,000 or 19,000 workers using the system. They do have plans to increase the usage.
How are customer service and support?
Their technical support is okay. I don't have any problems with the Oracle support part. They are of great help.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
They switched from another product to Oracle. A client has a combination of an HR and payroll product, and they are currently considering moving to Oracle HR for the core application and then integrating with the payroll provider.
How was the initial setup?
I was involved with one of them, and it was quite straightforward. It was not that complex. Another one was done with another partner company and Oracle consulting, and that was a little bit more complex due to many countries and localizations that had to be used, especially as per all the local regulations for absence management, entitlements for all the employees, and stuff like that.
The environment was available within a few days. That was not a problem. The entire implementation was something about three to four months.
In terms of maintenance, for the smallest one, it was one worker doing it part-time. For the other one, it was a little bit more complex because they are in many countries. So, they have a kind of a global team, and they have local people working on it. The third client has something like three people for the payroll interface and maintenance of the system.
What's my experience with pricing, setup cost, and licensing?
The contract for one of them will be extended for three years and for another one for two years. One of them is paying monthly, and another one is paying per quarter. I don't know about the third one. So, it differs.
What other advice do I have?
I would advise others to try to stay with the best practice business flows as much as possible. Try the standard product as much as possible before considering to make small changes that are required by one or two people. One of my customers had a requirement of making customizations to the forms, such as removing fields, but after a year or so, they suddenly realized that those fields could be very useful. They had to be enabled again. So, it's better to stay with the standard product and provide correct instructions for the users.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.