Oracle HCM Cloud Reviews

I work with Oracle HCM Cloud for HR operations. It supports global HR for most countries and handles everything—hiring employees, managing absences, payroll, performance management, goal management, learning, and compensation.

Recruitment, talent management, and payroll are the most important features of talent management, especially in the Middle East, where I work. Performance management includes objective settings, performance evaluation, talent review, and succession planning. It also covers goal cascading, setting objectives, performance evaluations, and midyear reviews for performance improvement.

The tool should allow more customization for specific requirements. Some processes could be streamlined, and certain features in specific modules must be added.

I have been working for eight years. 

The difficulty of implementation depends on the customer's requirements. Middle Eastern customers can be challenged as they often want customized solutions. I'd say implementation is neither very easy nor very difficult.

I rate the overall product a seven out of ten. 

My clients use it as their HR system.

Oracle HCM Cloud adds the latest features on a quarterly basis to the cloud, which makes it very easy for customers to adapt to the new features.

Also, they are quite innovative in terms of bringing in more collaborative versions of self services, for example, chat bots being included in the package. You can really scale up the application in HR.

The performance and reaction time can be improved.

Some of the new features that are released affect the stability. This is an area for improvement as well.

I've been working with this solution for six to seven years.

The stability has improved a lot in recent years.

It can easily scale up.

I would recommend Oracle HCM Cloud to my clients and would rate it at eight on a scale from one to ten.

It allows us to consolidate all of our HR functions onto one platform. That's really the big selling point and value proposition for us -- the consolidation.

We have just one platform from which to work instead of multiple vendors for HCR. This increases the overall ease of maintaining the HCR system.

One of the challenges that we've discovered is that for some things like report modifications, whenever Oracle provides a new release, they will overlay certain customizations that you have. And then it becomes a real hassle to re-customize for our needs. There's got to be a better way.

We've been using Golds and just started using Compensation. We're about to roll into a project to implement HCM. So we've used it for about a year now.

We've had no issues with deployment.

In terms of instability, we've had issues with the application being unavailable a few times, especially during our end-of-year cycle.

We haven't had to scale it yet, but it sounds like it would be easy.

It seems to me that Oracle prefers to deal with clients completely through their SR management system and sometimes avoid personal contact. Sometimes you need a phone call. As a customer, you need to know that you can get a phone call if you need a phone call.

We use SuccessFactor's product for goals, succession, and performance, so we're coming off of those products. We wanted to consolidate everything into one.

I was involved with some of the initial requirements, but I don't have much to do with the modules that we're currently using in production.

Think long and hard about it, and consider a product that will integrate with payroll easily. I think the advantages are the consolidation of the HCM and functionality. So far the challenges have been more along the lines of support.

The primary use case for Oracle HCM Cloud is in a retail environment.

The product's most valuable feature is the centralization of data. It gives information on activities in the company and gets people to interact as well.

There could be a way to reduce clicks and make it less complicated from the users' perspective. Additionally, there needs to be familiarity mixed in with novelty. It could be collaborative as well.

The product is working perfectly in terms of stability.

We have around 25,000 Oracle HCM Cloud users.

Oracle has been extremely helpful in guiding me as a product trainer.

Neutral

A third-party vendor did the initial setup. They encountered difficulty with the implementation to some extent.

The product could be more affordable.

I advise others to experiment with the platform. Most people think that using this system is complex.

It's a management system that keeps track of all the essential things. It is a great tool and has a lot of potential. I rate it a seven out of ten.

They've really taken the best of breed from another product. With the products that they're using, like HCM and Finance, they're very solid. 

The solution is very good at building out a roadmap based on client needs and feedback. 

The solution is still quite young, as a cloud service.

They just need to keep enhancing, listening to the customers, and enhancing the business needs of the customers. They need to really get their student administration system out. They need to get that done so that we can purchase that and implement it.

All systems are still growing, and they're enhancing those. I can't say really a specific area of functionality, or feature is lacking. It goes back to overall just listening to the clients and the business needs and enhance from that.

The product needs to keep improving the integration tools and the tools to load the data - that whole mechanism - in order to allow for flexibility in the configuration.

We've been working with the solution for four or five years at this point. We're new to the cloud.

In general, the company is very good at receiving feedback and improving on their solution.

The solution has a SaaS licensing model.

We are a partner and have a relationship with a vendor.

As we use the cloud deployment model, we are always on the latest version of the solution. You don't have a choice. It automatically updates everything regularly.

This application is a software as a service model. Oracle hosts this. It's on their infrastructure. I'm not sure where they have their own infrastructure, however.  

I would rate this solution at an eight out of ten. It's my understanding that they are still enhancing a lot of things and there is still a lot of growth ahead for the product.

The payroll module.

Its integrated modules allow for more seamless business processes.

The user interface is not conducive to high volume data entry.

I've been using it for 16 years.

The biggest issue with the latest release is specifically with implementing the payroll module. It has had some issues with local taxes, and it didn’t calculate taxes at all for Pennsylvania or Ohio.

None, as it’s pretty stable. Being hosted by Oracle, the uptime is pretty good.

No issues encountered.

8/10. As an implementer at one of their premier partners, and knowing the people I know at Oracle, I get pretty good customer service. If we need to escalate an issue we can typically go straight to someone in development.

6/10. They sometimes have difficulty accurately troubleshooting issues.

No, I’ve always worked with Oracle.

It’s complex. That’s what keeps me employed – there’s a whole industry of consultants who are implementing Oracle. It is complex to configure.

I am the implementation partner, so I do the implementations.

Here’s the one thing – don’t let Oracle tell you to implement something just because they threw it into the purchase to sweeten the deal. All too often, I see customers where, during the negotiations for the licensing, Oracle will throw in such and such module – like Oracle time and labor – and the customer feels obligated to implement it, when they don’t really need it as maybe they already have a good in-house solution.

Make sure that your systems integrator-partner knows the product

I am a consultant. We use this solution sometimes, as projects with our customers, and they use Oracle.

From the feedback that I get, the functional side of the payroll could be improved. 

Customers need an additional solution to run their core HR, and cloud coverage is not extensive enough.

I have been dealing with this solution on and off for 15 years.

I think that it's stable. I don't believe that there are any issues.

This solution is scalable.

I didn't complete the setup initially, but I feel that it is straightforward.

I would rate this solution a seven out of ten.

For me personally, the most valuable is the account management suite. They're constantly developing it.

Oracle moved the solution to the cloud from on-site. This is more cost-effective for us as a subscription service rather than as a licence-based solution.

The mobile capabilities need to be improved. It would be good for our workforce to be able to access the information from mobile devices and respond to requests. The product is still in development, but the mobile capabilities are still better than their eBusiness suite, and we are happy with it for now.

We're still finding some issues, and third-party apps that need using with our systems. There's still a lot of development to be done, but they are constantly adding new features and modules. Currently, if Oracle doesn't have a solution, we can find a vendor who does.

I've used it for about three years.

No issues encountered.

No issues encountered yet.

We're scaling up on the cloud, and it's getting there.

They're fairly quick with their responses, 8/10. Every time we need a modification done, we need to speak to them.

They're on top of things, 8/10 as there's always room for improvement.

We previously used several different Oracle solutions, mainly converged systems. We wanted to have everything in one system, and are currently planning on importing our accounting into it.

It was complex because we have several systems that needed integrating into the cloud system. With the API we use, this was done and it works well. There was also a lot of process change, because instead of tailoring the system to fit the process, we had to tailor the processes to the system.

Most of the development was controlled by Oracle. The implementation itself though was done in-house with help here and there from a consultant.

Work the best price you can, and tailor the product for your company to get the best price.

We didn't as we already had experience with Oracle, and wanted to move to their subscription service.

Now there's a couple of other companies have it, as well as some consulting companies that do, so get advice from them.