SOTI MobiControl Reviews

Name: SOTI MobiControl
Brand: SOTI
Rating: 4 (47 reviews)

Vendor: SOTI

4.1 out of 5

47 reviews
91% willing to recommend

1,604 followers

What is SOTI MobiControl?

SOTI MobiControl, our award-winning mobility management solution provides the ability to securely manage mobile devices and connected peripherals, applications, content, and email. With MobiControl's advanced security and management features, businesses have granular control of how mobile devices are used for business, and how data is accessed to ensure sensitive corporate information is kept in authorized hands only.

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SOTI MobiControl is the #5 ranked solution in top Enterprise Mobility Management (EMM) solutions. PeerSpot users give SOTI MobiControl an average rating of 8.2 out of 10. SOTI MobiControl is most commonly compared to Microsoft Intune: SOTI MobiControl vs Microsoft Intune. SOTI MobiControl is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 814,649 peers since 2012

Featured reviews

Sahi Ibrahim SOUMAHORO

Operation Manager at a construction company with 11-50 employees

I use SOTI MobiControl for enterprise mobility and remote control mobile device management. If a company has a lot of mobile devices, then they want to monitor all of the company mobile devices from the license. First, we have to register all of the mobile devices in the SOTI platform, and then…

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Anthony Taylor

Senior Technician, Global Retail End User Support at a wholesaler/distributor with 10,001+ employees

The graphical user interface is fantastic. I had a guy get me up and running in less than two hours, whereas there are issues with Microsoft Intune. You need an administrator proficient with Intune, and he has to create the groups. These groups trickle down to where the devices live and how they operate in terms of the QR codes and getting the APK into the system so we can manage the devices. SOTI is more accessible. The ease of access was awesome. The guys helping us out were pretty fluent in the product. I currently have two devices in a dashboard that we're testing, but the solution that they have is awesome. I like that it's a cloud-based based solution, and I think there will be some significant cost savings.

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Mohamad Charara

Manager, Development& Information Technology at a manufacturing company with 1,001-5,000 employees

SOTI MobiControl is nice and powerful but has some complications. The interface is not easy. In IT, if you manage multiple platforms and systems, it becomes tedious and hard. Also, there are issues with phones supported by SOTI. SOTI MobiControl's support should be extended to a broader range of phones, especially in Africa, where many people do not have access to high-end devices. Investing in expensive devices that could be lost or stolen overnight is not logical. In addition to expanding device compatibility, we would also like to see the platform made easier to use and more control over settings.

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SOTI MobiControl mindshare

As of November 2024, the mindshare of SOTI MobiControl in the Enterprise Mobility Management (EMM) category stands at 7.3%, up from 5.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Mobility Management (EMM)

Key learnings from peers

Last updated Oct 1, 2024

Valuable Features

Valuable features of SOTI MobiControl include remote control, application deployment, geofencing, location tracking, support capabilities, device management, file sync, user-friendly interface, mobile content management, lockdown options, scripting, and API integration. Users appreciate the platform's ability to manage configuration settings, control software, maintain consistency, and efficiently troubleshoot and deploy apps across multiple devices. Support, ease of use, and compatibility with various device versions are also highlighted.

"The most valuable features of the solution are containerization and app control."
"The most valuable features of SOTI MobiControl include location tracking, geofencing, remote device control, and SOTI self-service mobile browsers."
"It's been very stable over the past few years."

Room for Improvement

SOTI MobiControl needs better documentation and reporting capabilities. Users find the interface cumbersome and desire improved app deployment and containerization features. The support service and compatibility with the latest devices could be enhanced. There is a need for better training resources, a more user-friendly console, and efficient handling of Windows and Apple devices. The pricing policy and configuration process should be more transparent. Stability issues and support for geographical locations need attention.

"SOTI MobiControl currently lacks some DLP features."
"Improving the reporting section would be beneficial for enhancing the product's overall functionality."
"There is room for improvement in the support."

ROI

Users report varied ROI from SOTI MobiControl. Some mention a financial return, such as $4 for every $1 invested. Others highlight time savings and improved efficiency in managing devices, which translates to labor cost-avoidance. There are instances of significant asset recovery, improved security, and reduced roaming costs. A few users indicate difficulty in calculating precise ROI or mention that the tool is essential for operational needs rather than direct cost savings.

Pricing

Numerous users find SOTI MobiControl's pricing reasonable, yet for some, it is high compared to alternatives like Microsoft Intune. Pricing varies by region, deployment type, and company size, with higher costs for larger companies. Licensing is typically annual, and additional costs may apply for extra features. Volume discounts and flexible licensing options are available. Despite some users considering it expensive, many believe it offers good value for its features and support, particularly for larger device fleets.

"You need to secure a license on a per-device basis."
"It is an expensive product."
"The product is reasonably priced at the moment."

Popular Use Cases

Organizations primarily use SOTI MobiControl for mobile device management, including tasks such as remote support, tracking, logistics, security, software deployment, and application control. It is widely used across various industries like transportation, retail, and government for managing tablets, handheld devices, and iPads. Companies leverage it to supervise, configure, and update mobile devices in real-time, ensuring secure and efficient operations in both on-premise and cloud environments.

Service and Support

Customer service of SOTI MobiControl is frequently praised for being responsive and helpful, with dedicated contacts in certain regions. Technical support varies; some report high satisfaction with knowledgeable, quick responses, while others find it inconsistent, especially at lower tiers. Enterprise support receives higher marks for effectively resolving issues. Some users note that older versions lack support. Despite mixed experiences, many find SOTI MobiControl's support supportive in resolving technical issues.

Deployment

Some found SOTI MobiControl's initial setup complex due to firewall configurations and updates, while others had a straightforward experience. The process ranged from a few hours to weeks, depending on server and network configurations. Many appreciated SOTI's responsive support, especially for custom setups and upgrades. Some noted that on-premise installations were more challenging than cloud deployments. Familiarity with the software positively influenced setup simplicity.

Scalability

SOTI MobiControl can scale effectively with hardware upgrades and additional licenses. Most users report no significant scalability issues, except for a few facing complexity or redundancy challenges. Many appreciate its capacity for large deployments, easily managing thousands of devices and user growth. Some users mention the importance of dedicated SQL servers and proper server-side resources. Generally, SOTI MobiControl's scalability meets diverse organizational needs, from small businesses to large enterprises.

Stability

SOTI MobiControl experiences positive feedback on stability. Users report it as mostly stable with few issues. Minor bugs are quickly resolved by support. Some mention stability concerns with the latest versions or certain devices. Long-term users highlight consistent performance, even under heavy use. Many rate it highly in terms of stability, often eight or above out of ten. A few note occasional challenges but find it largely reliable across diverse environments.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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