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Splunk ITSI (IT Service Intelligence) Reviews

Vendor: Splunk
4.1 out of 5

What is Splunk ITSI (IT Service Intelligence)?

Featured reviews

PeerAnalyst reports

TypeTitleDate
CategoryIT Alerting and Incident ManagementDec 19, 2024Download
ProductReviews, tips, and advice from real usersDec 19, 2024Download
ComparisonSplunk ITSI (IT Service Intelligence) vs PagerDuty Operations CloudDec 19, 2024Download
ComparisonSplunk ITSI (IT Service Intelligence) vs OpsgenieDec 19, 2024Download
ComparisonSplunk ITSI (IT Service Intelligence) vs Splunk Cloud PlatformDec 19, 2024Download
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Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
13%
Government
13%
Manufacturing Company
8%
Insurance Company
5%
Healthcare Company
4%
Comms Service Provider
4%
Energy/Utilities Company
4%
Retailer
3%
Educational Organization
3%
University
3%
Construction Company
3%
Recreational Facilities/Services Company
2%
Wholesaler/Distributor
2%
Legal Firm
1%
Recruiting/Hr Firm
1%
Logistics Company
1%
Real Estate/Law Firm
1%
Media Company
1%
Non Profit
1%
Pharma/Biotech Company
1%
Hospitality Company
1%
Aerospace/Defense Firm
1%
Outsourcing Company
1%
Consumer Goods Company
1%
Engineering Company
1%

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Splunk ITSI (IT Service Intelligence) reviews

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TO
Senior Consultant at North Swindon Practice Group Surgery
Verified user of Splunk ITSI (IT Service Intelligence)
Aug 4, 2024
The KPI and correlation search aspects are powerful, and the service creation suits the project well

Pros

"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong. "

Cons

"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is. "
Sunil K R - PeerSpot user
Senior Software Engineer at Wipro Limited
Verified user of Splunk ITSI (IT Service Intelligence)
May 12, 2024
Helps improve our incident response time, and our mean time to resolve, but visibility is limited

Pros

"The most valuable features are the service analyzer and Glass Tables."

Cons

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
Find out what your peers are saying about Splunk ITSI (IT Service Intelligence). Updated October 2024
824,019 professionals have used our research since 2012.
Srinivasulu Soolluru - PeerSpot user
Splunk ITSI Developer at Tata Consultancy
Verified user of Splunk ITSI (IT Service Intelligence)
Aug 6, 2024
Product discussed: 1.9.1.2
It speeds up incident response by automating alerts and ticket creation

Pros

"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation. "

Cons

"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. "
PeerSpot user
Sr. Splunk Admin / Developer Engineer at a financial services firm with 10,001+ employees
Verified user of Splunk ITSI (IT Service Intelligence)
Aug 4, 2024
We can use end-to-end visibility and analytics to allocate resources more precisely

Pros

"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."

Cons

"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."
Joshua Kleensang - PeerSpot user
Splunk Admin at UniFirst
Verified user of Splunk ITSI (IT Service Intelligence)
Jun 23, 2024
Allows instant use of the gathered metrics and reduces the time to identify and resolve an issue

Pros

"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."

Cons

"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
Gokula Krishna Ramu - PeerSpot user
Associate at Cognizant
Verified user of Splunk ITSI (IT Service Intelligence)
Sep 2, 2024
Has good data forwarding and marketplace features and allows us to size resources to match the demand

Pros

"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."

Cons

"The user interface visualization could be improved."
JH
IT at a non-tech company with 10,001+ employees
Verified user of Splunk ITSI (IT Service Intelligence)
Jul 8, 2024
A great aggregator for creating dashboards for all our app teams when we ingest logs

Pros

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

Cons

"Splunk ITSI should include ease of integration and more templating."
JOEL MUNDOH - PeerSpot user
Splunk Administrator / Architect at MetLife
Verified user of Splunk ITSI (IT Service Intelligence)
Jun 12, 2023
Provides great end-to-end visibility into our network environment and helped us reduce alert noise

Pros

"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."

Cons

"The data recovery has room for improvement."