Trend Micro Managed XDR Reviews

Name: Trend Micro Managed XDR
Brand: Trend Micro
Rating: 4.4 (6 reviews)

4.4 out of 5

6 reviews
100% willing to recommend

What is Trend Micro Managed XDR?

Trend Micro XDR applies the most effective AI and expert analytics to the activity data collected from its native sensors in the environment to produce fewer, higher-fidelity alerts. Global threat intelligence from the Trend Micro Smart Protection Network™ combined with expert detection rules continually updated from our threat experts maximize the power of AI and analytical models in unparalleled ways.

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Trend Micro Managed XDR is the #16 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give Trend Micro Managed XDR an average rating of 8.8 out of 10. Trend Micro Managed XDR is most commonly compared to CrowdStrike Falcon Complete MDR: Trend Micro Managed XDR vs CrowdStrike Falcon Complete MDR. Trend Micro Managed XDR is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.

Buyer's Guide

Managed Detection and Response (MDR)

March 2025

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Featured Trend Micro Managed XDR reviews

Nadeem Syed

CEO at Haniya Technologies

The features are such that MDR is a part of XDR, which includes different products. For instance, we can sell Vision One to a client, Email Security, DDI, or Deep Security, and MDR from the XDR platform, managing all these simultaneously. The response time to any issues is very quick, providing a high level of client satisfaction. Additionally, Trend Micro solutions are particularly effective in handling responses promptly and efficiently.

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Akshay Srivastava

Lead Sales Manager & Unit Head - ICT at Khimji Ramdas

In the Omani market, the most critical component is the integration of VisionOne, sandboxing, and XDR, providing customers with comprehensive protection and peace of mind. This combination covers endpoint-to-server security comprehensively. The investigation capability of XDR has been helpful in incident response. There have been multiple events. Oman's security is very stable. It's not overly complex, but it's still strong for certain cybersecurity needs. Hackers often target high-value accounts, the backbone of Oman. That's why we implemented Trend Micro XDR, and they're very happy with it. They have a whole in-house team supporting them. We've had incidents where we were attacked, but Trend Micro XDR kept us secure. There have also been internal incidents due to a lack of knowledge, but endpoint security has been maintained thanks to Trend Micro. So, XDR's investigation capability has definitely been helpful.

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JhanzaibAwan

System Network Security Engineer at National Building Supply, Inc.

The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive. One of the biggest advantages of having Trend Micro Managed MDR is that it eliminates the burden on my shoulders. I don't have to hire a team, go through interviews, and hire analysts. Instead, I can just purchase it and their resource will handle everything, including remediation. I don't have to worry about anything. I have the dashboard to check logs, see what actions were taken, and review remediation efforts.

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Trend Micro Managed XDR mindshare

As of March 2025, the mindshare of Trend Micro Managed XDR in the Managed Detection and Response (MDR) category stands at 1.3%, down from 2.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Key learnings from peers

Last updated Feb 23, 2025

Valuable Features

Trend Micro Managed XDR excels in comprehensive threat protection, covering layers from endpoint to server. Its highly effective threat detection and response enhance incident management without needing in-house teams. Users benefit from swift decision-making enabled by the system's exceptional AI capabilities. VisionOne integration provides peace of mind through strong security measures. Positive feedback highlights the straightforward integration, quick response times, and enhanced cybersecurity for sectors like government, banking, and education, where quick issue handling is crucial.

"The response time to any issues is very quick, providing a high level of client satisfaction."
"The features are such that MDR is a part of XDR, which includes different products."
"The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard."

Room for Improvement

Trend Micro Managed XDR needs improvement in support documents, automation features, and integration with non-Microsoft devices. Its visibility on Mac and Linux operating systems requires enhancement. Users seek more comprehensive reports and better compatibility with custom applications and third-party integrations. The pricing is high compared to competitors, making it less accessible for small enterprises. Enhancing user interface and mobile device security would also benefit the service.

"On the financial side, it is quite expensive. If they could reduce the prices, it could attract more customers who are currently deterred by the cost."
"On the financial side, it is quite expensive."
"The main drawback is the lack of local language support in Oman."

Pricing

Enterprises require a subscription for Trend Micro Managed XDR, typically on an annual license. Many consider it cost-effective, though some rate it a six out of ten for pricing. Trend Micro's solutions tend to be more expensive, approximately three times higher than Symantec and Trustified. Pricing varies with license quantity; more licenses result in lower prices. For instance, Vision One endpoint security starts around $12 for large accounts exceeding 1,000 users.

"Trend Micro's solutions are considerably more expensive than competitors."
"The solution's pricing falls within a reasonable range—it's not the most expensive option out there, nor the cheapest."
"I rate the tool's pricing a six out of ten."

Popular Use Cases

Trend Micro Managed XDR is used for managing layers such as server, access, cloud servers, and email. It enhances endpoint protection and aids in detecting and responding to threats quickly. Organizations utilize it for comprehensive security, combining endpoint, network, email, and mobile threat detection. The tool's skip feature has been beneficial, and it enables centralized management from a single console. Renowned for cybersecurity leadership, it is popular in the market.

Service and Support

Trend Micro Managed XDR support is praised for its good technical assistance and helpful partner support. In regions like the Middle East, support quality has improved by localizing technical resources, addressing language challenges. Customers find the support team responsive and effective, with teams in countries like Pakistan. Response times vary based on service agreements. Challenges include routing issues and language barriers when support teams are outside the customer's region, but improvements are noted when local teams are involved.

Deployment

Initial setup with Trend Micro Managed XDR varies in complexity based on environment recognition. Users find it straightforward, user-friendly, and compatible, even with low-powered devices. Some face challenges with different operating systems and experience downtime issues. Networking professionals require relevant experience. Customers appreciate easy installation, server configuration, and dashboards. Implementations have improved over time, thanks to better support. Oman's data regulations favor on-premises deployment, though limited cloud solutions exist due to local data centers.

Scalability

Users find Trend Micro Managed XDR scalable, with endorsements for larger entities, such as banks. They frequently praise its ability to accommodate multiple clients, with some recommending it for sizable organizations. In the cybersecurity sector, it supports numerous users efficiently. They consistently rate its scalability highly, indicating strong satisfaction with its capacity to grow and adapt alongside expanding needs.

Stability

Trend Micro Managed XDR is noted for its strong stability. Users frequently describe it as reliable, with ratings of nine and eight out of ten attributed to its performance. Those using it for several years express satisfaction, comparing its ease of use to an Apple phone. Many are content and see no need to explore other options, highlighting a high level of dependability and consistency in daily operations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Managed Detection and Response (MDR) Buyer's Guide for additional reliable information.