Zephyr Enterprise Reviews

Name: Zephyr Enterprise
Brand: SmartBear
Rating: 4 (8 reviews)

3.9 out of 5

8 reviews
87% willing to recommend

552 followers

What is Zephyr Enterprise?

Zephyr Enterprise is a robust enterprise test management platform that manages all aspects of the testing lifecycle. The solution is provided as an on-premise installation as well as a SaaS-based installation. Zephyr Enterprise enables you to make a rigid process flow flexible enough to accommodate changes. In addition, it provides all the functionality QA teams and testers need in order to create and execute test cases with less effort, allowing more time to do actual testing by alleviating significant time-wasting steps.

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Zephyr Enterprise is the #5 ranked solution in top Quality Management Tools. PeerSpot users give Zephyr Enterprise an average rating of 7.8 out of 10. Zephyr Enterprise is most commonly compared to Tricentis Tosca: Zephyr Enterprise vs Tricentis Tosca. Zephyr Enterprise is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.

Helped 814,763 peers since 2012

Featured reviews

Tin Bùi

Senior software engineer at Funding Societies Pte. Ltd.

It's mostly used for sales and customer verification. We gather customer information and verify that it's a real person Security is always a top priority in the IT business. We would like to see improvements in the security measures to ensure that customer information is protected. I have been…

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PraveenKumar27

QA Lead at Paytm

We use the solution for test case management The solution does its job well. It doesn't have many errors. We faced some errors while uploading the test cases. The error was not clear. We did not know what the error was. I have been using the solution for two years. No application is bug-free.…

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Mubarak Arimiyah

Software Quality Assurance Engineer at Netow Solutions Ltd

We use the solution for test case management. Zephyr Enterprise needs to redesign the reporting. I have been using the product for three years. Zephyr Enterprise is stable. My company has four users. Zephyr Enterprise's deployment is easy. I rate the solution an eight out of ten.

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Zephyr Enterprise mindshare

As of November 2024, the mindshare of Zephyr Enterprise in the Test Management Tools category stands at 10.1%, down from 13.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Test Management Tools

Key learnings from peers

Last updated Sep 16, 2024

Valuable Features

Zephyr Enterprise's most valuable features include lightweight and flexible operation, versatile linkage capabilities, multi-user support, fast updates, and comprehensive report generation. Users appreciate its test cycles and automation integration, which cater to web and mobile applications. Its simplicity, affordability, basic feature set, and error-free performance are also highlighted.

"The solution does its job well."
"We use the solution for test case management."
"Zephyr Enterprise is a stable solution."

Room for Improvement

Zephyr Enterprise requires improvements in test case versioning, daily reporting, and enhanced security measures. Users desire better handling of automated integrations and clarity in error messages when uploading test cases. Reporting needs redesigning, including better default reports and the ability to reorganize the test repository.

"We faced some errors while uploading the test cases."
"Zephyr Enterprise needs to redesign the reporting."
"Security needs improvement to protect customer information better."

ROI

Users indicated a significant boost in productivity and efficiency after integrating Zephyr Enterprise, achieving faster test cycles and improved collaboration among teams. Test management became more streamlined, and the comprehensive reporting features allowed for better tracking of progress and issues. Overall cost savings were noted due to reduced time in test execution and enhanced resource utilization. Enhanced test coverage and precise defect tracking contributed to higher quality deliverables.

Pricing

Zephyr Enterprise offers flexible pricing tailored to enterprise needs, with options for annual or multi-year licensing. Users highlight cost-effectiveness, praising its comprehensive test management features and seamless Jira integration. Some note that detailed pricing varies based on team size and specific requirements, typically obtained via direct consultation.

"It costs a couple of thousand dollars for a little more than 125 users, per month."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."

Popular Use Cases

Zephyr Enterprise is primarily used for managing the entire testing process from start to finish. Users employ it for test case management and integrating with automation frameworks. Some users utilize it for customer information verification, supporting continuous integration and deployment to Bamboo. Users are currently deciding between Zephyr and DFS for test management, with some projects already leveraging Zephyr for these purposes.

Service and Support

Users find Zephyr Enterprise's customer service responsive and supportive. Several users mention prompt assistance and knowledgeable representatives. Some users report occasional delays in responses, but overall satisfaction with problem resolution. The support team often goes beyond typical expectations, ensuring user issues are handled efficiently. Zephyr Enterprise is praised for its effective communication and willingness to address concerns.

Deployment

Multiple users experienced an intuitive interface with Zephyr Enterprise after using it. They reported that the initial setup was straightforward, comparing it to an out-of-the-box experience. Users highlighted the cloud-based nature, requiring no maintenance. Technical assistance was provided by C.T.O.s or infrastructure teams. The use of APIs facilitated the process, making deployment easy and seamless for organizations.

Scalability

Zephyr Enterprise is highly scalable with many users across various organizations. It handles different numbers of users efficiently, with some entities using as few as four users, while others range from 20 to over 100. It is simple to scale, especially in the cloud where payment is by user. There have been no significant issues reported regarding scalability, and transitions from other systems to Zephyr Enterprise are smooth.

Stability

Users find Zephyr Enterprise's stability to be strong, with most reporting no issues. One notes experiencing a rare annual problem, but this is uncommon. Another user rates its stability nine out of ten. While it's generally stable, some acknowledge minor issues, although no application is entirely bug-free.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Zephyr Enterprise Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

15%

Manufacturing Company

10%

Insurance Company

Healthcare Company

Government

Educational Organization

Retailer

Energy/Utilities Company

Comms Service Provider

Media Company

Pharma/Biotech Company

Real Estate/Law Firm

University

Construction Company

Hospitality Company

Logistics Company

Recreational Facilities/Services Company

Non Profit

Agriculture

Legal Firm

Wholesaler/Distributor

Outsourcing Company

Engineering Company

Transportation Company

Marketing Services Firm

Aerospace/Defense Firm

Compare Zephyr Enterprise with alternative products

Learn more about Zephyr Enterprise

Zephyr Enterprise Features

Zephyr Enterprise has many valuable key features. Some of the most useful ones include:

Visual dashboards
One-click integration
Multi Jira instance
Scalability
Third-Party Integrations
Reporting & Statistics
Data Import/Export
Data Visualization
User Management
Move & Copy
Software Testing Management
Requirements-Based Testing
Industry-strength scalability
Documented APIs
Regular maintenance and upgrades

Zephyr Enterprise Benefits

There are many benefits to implementing Zephyr Enterprise. Some of the biggest advantages the solution offers include:

Ready-to-use reports and customizable dashboards: With Zephyr Enterprise, reports and dashboards are updated in real time and you can share test results and link with your team in Jira to connect any known issues. In addition, the solution helps you increase workflow efficiency because it improves info sharing during standup meetings.

Supports bi-directional and multi-instance Jira integration: Not only does Zephyr Enterprise support bi-directional and multi-instance Jira integration, but it also gives you the ability to support multiple projects simultaneously – up to 200,000 test cases.

Global repository for test cases: Zephyr Enterprise helps you create, categorize, and store your test cases via a global repository that can be shared across your entire organization. You can also quickly reuse test cases using the structured folder management.

Test execution: Zephyr Enterprise makes it possible for you to execute tests step by step, manage pass/fail status, and launch automated execution, then file those defects into Jira. Zephyr Enterprise test executions allow teams to operate in a more efficient way.
Universal test automation: Zephyr Enterprise supports a wide range of automation frameworks, helping you decrease operational costs and increase test coverage.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Zephyr Enterprise solution.

A Manager of Enterprise Applications at a retailer says what’s most valuable is that “It's very easy and simple to use, which is beneficial. It has 90% of the basic features you need without having to pay a lot of extra money.” He also adds, “Zephyr Enterprise is very stable and the initial setup is straightforward.”

Jawaad A., Test Automation Lead at Trapeze, explains, "It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."