Zephyr Enterprise Reviews

Name: Zephyr Enterprise
Brand: SmartBear
Rating: 3.8 (9 reviews)

3.8 out of 5

9 reviews
88% willing to recommend

552 followers

What is Zephyr Enterprise?

Zephyr Enterprise is a robust enterprise test management platform that manages all aspects of the testing lifecycle. The solution is provided as an on-premise installation as well as a SaaS-based installation. Zephyr Enterprise enables you to make a rigid process flow flexible enough to accommodate changes. In addition, it provides all the functionality QA teams and testers need in order to create and execute test cases with less effort, allowing more time to do actual testing by alleviating significant time-wasting steps.

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Zephyr Enterprise is the #6 ranked solution in top Quality Management Tools. PeerSpot users give Zephyr Enterprise an average rating of 7.6 out of 10. Zephyr Enterprise is most commonly compared to TFS: Zephyr Enterprise vs TFS. Zephyr Enterprise is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 18% of all views.

Helped 832,138 peers since 2012

Featured reviews

Tin Bùi

Senior software engineer at Funding Societies Pte. Ltd.

It's mostly used for sales and customer verification. We gather customer information and verify that it's a real person Security is always a top priority in the IT business. We would like to see improvements in the security measures to ensure that customer information is protected. I have been…

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PraveenKumar27

QA Lead at Paytm

We have used the product well. We use it for test case uploading. We created an Excel file and aligned the columns of the Excel file with the columns on the solution. It was a minimum guidance process. We can meet our requirements using the solution. We are able to do tasks without many errors. Overall, I rate the product a six or seven out of ten.

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Mubarak Arimiyah

Software Quality Assurance Engineer at Netow Solutions Ltd

We use the solution for test case management. Zephyr Enterprise needs to redesign the reporting. I have been using the product for three years. Zephyr Enterprise is stable. My company has four users. Zephyr Enterprise's deployment is easy. I rate the solution an eight out of ten.

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Zephyr Enterprise mindshare

As of February 2025, the mindshare of Zephyr Enterprise in the Test Management Tools category stands at 8.7%, down from 13.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Test Management Tools

PeerAnalyst reports

Type	Title	Date
Category	Test Management Tools	Feb 1, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 1, 2025	Download
Comparison	Zephyr Enterprise vs OpenText ALM / Quality Center	Feb 1, 2025	Download
Comparison	Zephyr Enterprise vs TestRail	Feb 1, 2025	Download
Comparison	Zephyr Enterprise vs TFS	Feb 1, 2025	Download

Title	Rating	Mindshare	Recommending
TFS	4.0	8.4%	87%	98 interviews Add to research
OpenText ALM / Quality Center	4.0	13.6%	89%	207 interviews Add to research

Valuable Features

Zephyr Enterprise offers valuable features such as integration with test automation tools, intuitive user experience, and ease of use. Users appreciate its lightweight, flexible nature and seamless integration with Jira. The capability for multiple users enables simultaneous actions, providing comprehensive updates and reports. Test case management, execution plans, and test cycles are highlighted along with the ability to deliver detailed reports to management. It fulfills requirements efficiently without many errors or added costs.

"It has a very intuitive user experience."
"It has a very intuitive user experience."
"The solution does its job well."

Room for Improvement

Zephyr Enterprise needs enhancements in its reporting capabilities with better default options and integration utilities for automation. Users desire improvements in test case versioning and easier exports with attachments. Agile and BDD support is lacking. Security measures need strengthening to protect customer data. Users experience unclear errors during test case uploads and find test repository management cumbersome. There is also a need for displaying latest execution results in JIRA and easier feature state viewing.

"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."
"We faced some errors while uploading the test cases."

ROI

Users indicated a significant boost in productivity and efficiency after integrating Zephyr Enterprise, achieving faster test cycles and improved collaboration among teams. Test management became more streamlined, and the comprehensive reporting features allowed for better tracking of progress and issues. Overall cost savings were noted due to reduced time in test execution and enhanced resource utilization. Enhanced test coverage and precise defect tracking contributed to higher quality deliverables.

Pricing

Zephyr Enterprise is priced competitively at approximately $10 per user, which users find significantly more affordable than alternatives like DFS, costing around $32 per user. For teams exceeding 125 users, monthly costs amount to several thousand dollars. Users perceive Zephyr's pricing as average compared to other solutions, making it a cost-effective choice for larger enterprise teams evaluating test management tools.

"It costs a couple of thousand dollars for a little more than 125 users, per month."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."

Popular Use Cases

Users primarily utilize Zephyr Enterprise for test case and test management within Jira and other frameworks. They mention using it throughout the entire testing process. While Zephyr worked well with waterfall approaches, transitioning to agile presents challenges. Some integrate Zephyr with continuous integration tools like Bamboo. Despite considering cost-effective alternatives like DFS, Zephyr is still chosen for some projects due to its automation support and ability to verify customer information.

Service and Support

Many users find Zephyr Enterprise's customer service satisfactory but not exceptional. Some have never used support or relied on forums without responses. Technical support is generally rated between seven out of ten to five out of five. While responsiveness is praised, others mention minimal assistance and lack of advanced integration support. Rates vary from three to five out of five, indicating that improvements could enhance the straightforwardness and completeness of support services.

Deployment

Many users found Zephyr Enterprise's initial setup intuitive and straightforward. Some used APIs for implementation, while others integrated it with Jira in just a couple of hours. Many teams didn't handle installation personally but observed easy deployment managed by technical teams. With its cloud-based nature, users experienced no maintenance issues. Many appreciate Zephyr Enterprise's efficient deployment process without being directly involved in the initial configuration.

Scalability

Zephyr Enterprise appears scalable with a potential cloud version that can accommodate large sizes. Many users within organizations are successfully utilizing it, and more users plan to transition soon. Its cloud model allows flexibility, charging per user. Some have scaled between 100 and 200 users effectively, though others suggest improvements are needed for easier scaling. Challenges include lack of shared functions for simplified expansion.

Stability

Users find Zephyr Enterprise stable, with some rating its stability nine out of ten. Most report no issues, while a minority experienced occasional instability, such as loading problems. Instances of trouble occur very rarely, approximately once a year, indicating its reliable performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Zephyr Enterprise Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

18%

Manufacturing Company

10%

Government

Healthcare Company

Insurance Company

Educational Organization

Energy/Utilities Company

Comms Service Provider

Retailer

University

Pharma/Biotech Company

Real Estate/Law Firm

Media Company

Recreational Facilities/Services Company

Construction Company

Hospitality Company

Non Profit

Legal Firm

Engineering Company

Logistics Company

Transportation Company

Wholesaler/Distributor

Aerospace/Defense Firm

Compare Zephyr Enterprise with alternative products

Learn more about Zephyr Enterprise

Zephyr Enterprise Features

Zephyr Enterprise has many valuable key features. Some of the most useful ones include:

Visual dashboards
One-click integration
Multi Jira instance
Scalability
Third-Party Integrations
Reporting & Statistics
Data Import/Export
Data Visualization
User Management
Move & Copy
Software Testing Management
Requirements-Based Testing
Industry-strength scalability
Documented APIs
Regular maintenance and upgrades

Zephyr Enterprise Benefits

There are many benefits to implementing Zephyr Enterprise. Some of the biggest advantages the solution offers include:

Ready-to-use reports and customizable dashboards: With Zephyr Enterprise, reports and dashboards are updated in real time and you can share test results and link with your team in Jira to connect any known issues. In addition, the solution helps you increase workflow efficiency because it improves info sharing during standup meetings.

Supports bi-directional and multi-instance Jira integration: Not only does Zephyr Enterprise support bi-directional and multi-instance Jira integration, but it also gives you the ability to support multiple projects simultaneously – up to 200,000 test cases.

Global repository for test cases: Zephyr Enterprise helps you create, categorize, and store your test cases via a global repository that can be shared across your entire organization. You can also quickly reuse test cases using the structured folder management.

Test execution: Zephyr Enterprise makes it possible for you to execute tests step by step, manage pass/fail status, and launch automated execution, then file those defects into Jira. Zephyr Enterprise test executions allow teams to operate in a more efficient way.
Universal test automation: Zephyr Enterprise supports a wide range of automation frameworks, helping you decrease operational costs and increase test coverage.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Zephyr Enterprise solution.

A Manager of Enterprise Applications at a retailer says what’s most valuable is that “It's very easy and simple to use, which is beneficial. It has 90% of the basic features you need without having to pay a lot of extra money.” He also adds, “Zephyr Enterprise is very stable and the initial setup is straightforward.”

Jawaad A., Test Automation Lead at Trapeze, explains, "It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."