No more typing reviews! Try our Samantha, our new voice AI agent.
reviewer1584264 - PeerSpot reviewer
Sr. System Architect at a healthcare company with 10,001+ employees
Real User
Jun 5, 2021
Easy to install and has good storage, gateway, and documentation
Pros and Cons
  • "The storage is most valuable. The gateway and documentation are also quite good."
  • "Its price should be lower. The price for in-house usage should be different from production usage."

What is our primary use case?

We have just started to use this solution. We are using it for Amazon S3 Bucket.

What is most valuable?

The storage is most valuable. The gateway and documentation are also quite good.

What needs improvement?

Its price should be lower. The price for in-house usage should be different from production usage.

For how long have I used the solution?

I have been using Amazon AWS for around a month.

Buyer's Guide
Amazon AWS
June 2026
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
899,204 professionals have used our research since 2012.

Which solution did I use previously and why did I switch?

I didn't use any other solution previously.

How was the initial setup?

It was easy to install.

What's my experience with pricing, setup cost, and licensing?

Its price should be lower. Currently, the price is the same if you are working in-house or in production. If you have to do internal testing or you are checking if things are working in-house, you need to pay for that, and the price is the same. The price for in-house usage should be different from production usage.

What other advice do I have?

It is a good solution. I would rate Amazon AWS an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Information Security Officer at GlobalSign
Vendor
Jun 2, 2021
Do not need to maintain hardware on-premises and can have full control over the infrastructure
Pros and Cons
  • "The main reason why we use EC2 is because we are not dependent on maintaining the hardware inside our premises. Also, we have full control over the infrastructure, and we can modify it as per our own requirements."
  • "Monitoring still needs to be improved."

What is our primary use case?

We are a product cocktail service company, and we deliver identity-based solutions that customers can subscribe to. The back-end infrastructure is hosted in AWS.

How has it helped my organization?

It helps us by saving money. Having a physical server on our premises is, of course, quite expensive as compared to building an EC2 instance in the cloud.

What is most valuable?

We use AWS in-built services like EC2, ECS, Lambda services, CloudTrail, CloudWatch, etc. AWS is a very big platform that provides a lot of services.

The main reason why we use EC2 is because we are not dependent on maintaining the hardware inside our premises. Also, we have full control over the infrastructure, and we can modify it as per our own requirements.

It is stable and scalable as well.

Installation is quite easy.

What needs improvement?

Monitoring still needs to be improved.

Better support for Windows Operating Systems would be appreciated. It is good for Linux but needs to improve for Windows.

For how long have I used the solution?

I've been dealing with Amazon AWS for more than four years now.

What do I think about the stability of the solution?

We are experiencing 99.9% uptime already, so we have had no issues with stability.

What do I think about the scalability of the solution?

It is scalable. We have configured our Auto Scaling options there, which enables us to install as the requirements increase. It auto scales the server.

How are customer service and technical support?

Technical support is okay. I will not rate it too high, but I think it might be because it is part of a basic plan. We do not have the enterprise support plan.

How was the initial setup?

You don't require much technical expertise to have an instance, so the initial setup is quite easy.

What other advice do I have?

On a scale from one to ten, I would rate Amazon AWS at nine.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Amazon AWS
June 2026
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
899,204 professionals have used our research since 2012.
Service Delivery Manager / Architect at a tech services company with 201-500 employees
Real User
May 18, 2021
A cloud computing solution with great elasticity
Pros and Cons
  • "The compute and the elasticness of the compute is really great, because whenever there's a load, it automatically adds the servers and then reduces the servers based on the configuration, which is really wonderful, more cost-effective, and has been really good for us."
  • "AWS support could be better. It could be faster and straightforward."

What is our primary use case?

We're using several Amazon products. We use Amazon AWS Compute Service, AWS Elastic Load Balancing, and a huge private VPN or a virtual private network are created out of it. We also use an API Gateway. There are several products and several services that AWS provides, and we're using them.

What is most valuable?

The compute and the elasticness of the compute is really great. Whenever there's a load, it automatically adds the servers and then reduces the servers based on the configuration. This is really wonderful, more cost-effective, and it's been really good for us.

What needs improvement?

AWS support could be better.

For how long have I used the solution?

I have been using Amazon AWS for many years.

How are customer service and technical support?

AWS support could be better. It could be faster and straightforward.

How was the initial setup?

There's no initial setup or installation. It's all configuration.

What's my experience with pricing, setup cost, and licensing?

A few of our customers pay for it yearly and monthly. Sometimes, when it's related to the data, the pricing seems to be high. It could be cheaper on a transactional basis.

Which other solutions did I evaluate?

We did evaluate a couple of other products like Google Cloud and  RTCloud, but our customers decided to go with AWS.

What other advice do I have?

I would recommend this cloud solution to new customers.

On a scale from one to ten, I would give Amazon AWS an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1465254 - PeerSpot reviewer
Software Engineer at a tech services company with 1,001-5,000 employees
Real User
May 16, 2021
Detailed dashboard, easy to follow documentation, and reliable
Pros and Cons
  • "This solution offers a very detailed dashboard that has some metrics, such as performance and budget."
  • "The solution is really reliable even when we were using it as a demo to showcase to clients."
  • "In a future release, I would like to see more support for AI because it is the future."
  • "We had some problems with bandwidth because of high usage."

What is our primary use case?

I am using the solution to create my own virtual servers in the cloud. We use one of the servers to deploy the database for NoSQL database on MongoDB. MongoDB allows all types of databases. 

Here is a more detailed explanation. I needed to deploy a backup API that was not in the project I needed it for. To back up the API is essentially treating data from the MongoDB database. Initially, we implemented it locally and tested all the endpoints, and then we deployed it to the AWS services. We needed this to be online and to communicate with the front end, which is an angular app that says you receive the data from another database which is another NoSQL.

What is most valuable?

This solution offers a very detailed dashboard that has some metrics, such as performance and budget. You can find all the documentation on how to do almost anything. It supports multiple services where you can use Linux. Depending on your use case, you can also manage the allocations, for example, your hard drive and memory.

Additionally, the solution is user-friendly, has intuitive dashboards, and plenty of graphs and charts available.

What needs improvement?

We had some problems with bandwidth because of high usage. There were so many queries going to the API and since we were on a budget, we did not provide the needed requirements for our software. At those times the performance was really slow, I needed to log in using a remote session to check whether there is a problem and if there was I had to restart the server. If you have the required budget and you know how to customize it, I think it would be working fine.

In a future release, I would like to see more support for AI because it is the future. 

For how long have I used the solution?

I have been using the solution for the past year.

What do I think about the stability of the solution?

The solution is really reliable even when we were using it as a demo to showcase to clients.

The cloud-based environment was secure for everything I used it for. It does not allow you to just log in for the remote sessions. You need to configure it to have a computer log into your accounts properly for user management.

What do I think about the scalability of the solution?

The solution is scalable, whenever you want to scale up the solution and improve it, they really offer you that opportunity. For example, increase the hardware and resources.

How are customer service and technical support?

The customer support is exceptional. I was having some problems with deploying the server and had to contact support. I began chatting with the chatbot and when it did not help me I was transferred to one of their support attendants. Once the ticket is submitted, they send you another email, in three days to check whether the problem was resolved or not. They are really helpful.

Additionally, at one of the AI summits, Amazon had a room that was filled with many technical professionals. They all had different technical backgrounds willing to give support to those who asked questions. It was really helpful.

How was the initial setup?

The installation for me was straightforward since I have some technical background. However, I did still need to read some documentation. The installation documentation is good and informative. Those who are new to the solution can search the internet for information to guide them and there are courses online to follow too.

What's my experience with pricing, setup cost, and licensing?

When I first started using the solution I used a free trial, and then we upgraded to a pay-as-you-go subscription. We have an allocated budget of $50. I am happy with the pricing because the free trial project helped me progress. In our country, there are limitations for what payment methods we can use, we do not support PayPal, and credit card transactions are delayed. Hopefully, this gets better in the future. However, in other countries, this is not a widespread problem.

What other advice do I have?

The type of deployment of the solution depends on the need of the organization. There are some solutions that we deploy for the clients that we need in a more stable environment. In this case, we use the cloud. For testing purposes for internal projects, we use our own servers within the company. I think by the IP numbers, we can request to create a certain server and they created this for us. There are some clients that require a cloud-based solution, we have this capability but it is still in testing and it is not what we use our servers for.

I would recommend this solution for companies like small companies just starting out. It would be really helpful for them.

I rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jai_Prakash - PeerSpot reviewer
Senior Manager IT at OakNorth Bank
Real User
May 14, 2021
Easy to set up, good support, and feature-rich
Pros and Cons
  • "The installation and initial setup are easy."
  • "We have had several issues with the products and services but as of now, there are no good alternatives."

What is our primary use case?

We use the AWS Cloud service for storing company-related information.

What is most valuable?

The cloud-based infrastructure has several good products that people normally use.

What needs improvement?

We have had several issues with the products and services but as of now, there are no good alternatives.

For how long have I used the solution?

I have been using Amazon AWS for the past seven years.

What do I think about the stability of the solution?

I use AWS several times each day, and we plan to continue using it.

What do I think about the scalability of the solution?

We have 7,000 users on AWS.

How are customer service and technical support?

The technical support and customer service are good.

Which solution did I use previously and why did I switch?

I have also worked with Microsoft Azure and I find the initial setup of AWS to be easier.

How was the initial setup?

The installation and initial setup are easy.

What's my experience with pricing, setup cost, and licensing?

This is a subscription-based product.

This is not an expensive product but it would be an improvement if the price were cheaper. Google Cloud, for example, is cheaper.

What other advice do I have?

This is definitely a product that I recommend.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1305831 - PeerSpot reviewer
Assistant Manager at a comms service provider with 5,001-10,000 employees
Real User
May 12, 2021
Useful trusted advisor tool, well-written documentation, but technical support could be faster
Pros and Cons
  • "I have found the trusted advisor tool works well, we are using it to get some insight into the security status and the processing of the applications."
  • "The technical support can take longer than expected sometimes. They could improve on this."

What is our primary use case?

We are using this solution for internet applications.

What is most valuable?

I have found the trusted advisor tool works well, we are using it to get some insight into the security status and the processing of the applications. Additionally, the portal for management has clear well-written documentation.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

We have not had any major issue with stability, it is quite stable.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

The technical support can take longer than expected sometimes. They could improve on this.

How was the initial setup?

The initial installation was easy.

What about the implementation team?

We did the deployment ourselves.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fair compared to competitors.

What other advice do I have?

I would recommend this solution to others.

I rate Amazon AWS a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
it_user1559967 - PeerSpot reviewer
Director, Tools Engineering & Security, Data Platform
Real User
May 10, 2021
Reliable, easy to scale, easy to set up, and the support is responsive
Pros and Cons
  • "It scales extremely well."
  • "As a customer, I would wholeheartedly recommend this solution to others."
  • "Price can always be cheaper."

What is our primary use case?

Our use cases are essentially infrastructure provisioning for backend services. We also use it for environment automation. 

We use it for CIPD. So, this is like AWS Beanstalk. We use it for infrastructure provisioning, auto-scaling some of the container services as well, block storage, such as S3.

What is most valuable?

It's a suite of services. There is no one thing that you can pinpoint and say that this is the most valuable.

AWS definitely works for us.

What needs improvement?

There are some subjective pain points, but we are pretty satisfied.

For how long have I used the solution?

I have been using this solution for six or seven years.

We are not exactly using the latest version. We are using what Amazon rolls out.

It's software or infrastructure as a service, so we use what Amazon has.

We don' use the beta products and try to stay away from them. We only use what is generally available.

What do I think about the stability of the solution?

It's a stable solution. It's definitely reliable, we have run enough critical business services on it.

What do I think about the scalability of the solution?

It scales extremely well. Most things are inbuilt. It is easy to scale vertically and horizontally.

How are customer service and technical support?

It also functions on a tiering level, and that is based on what kind of customer you are.

Internally, there is some tiering on which they respond to tickets. 

Overall the customer service support is pretty comfortable. 

They usually respond and resolve tickets fairly quickly.

How was the initial setup?

The initial setup is fairly straightforward.

What's my experience with pricing, setup cost, and licensing?

They have different pricing models for each suite of services. For example, if you are with EC2; E2 has spot instances and EC2 has on instances. You can pay upfront or you can reserve an instance.

You can pay upfront or you can on an annual basis for certain machines, and you can keep them up which you get quite a competitive discount.

You can take spot instances, as in certain predefined instances, that you can spin up when you need it, but those ten to be expensive because it's ad-hoc.

You can also just go with the normal EC2 instances that are charged at the usual pricing rate.

For us, it's use-case specific and we move between all three pricing options.

Price can always be cheaper.

What other advice do I have?

As a customer, I would wholeheartedly recommend this solution to others.

From our use cases and standards, most of the things are pretty much covered, so we're happy.

I've been pretty happy with my experience with AWS. I would rate Amazon AWS a solid nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1410678 - PeerSpot reviewer
Data Analyst at a tech company with 51-200 employees
Real User
May 9, 2021
Very well managed, efficient, and accessible from anywhere
Pros and Cons
  • "Works very quickly and is well managed."
  • "The solution works very quickly compared to the SQL Server on Tran, and we can access it from anywhere."
  • "Configuration could be simplified."
  • "I think the product could be improved by simplifying the configuration."

What is our primary use case?

We use this solution for our web application and we have around 20 users in the company.

What is most valuable?

The solution works very quickly compared to the SQL Server on Tran, and we can access it from anywhere. It's very well managed. 

What needs improvement?

I think the product could be improved by simplifying the configuration. I would also like to see a reporting feature included, like you find in SQL Server.

For how long have I used the solution?

I've been using this solution for several months. 

What other advice do I have?

I rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.