We use this solution for everything. It's our infrastructure. You can have long-term or short-term storage. You can have elastic servers, analytical AI, machine learning services, and API services.
Director of Technology at a energy/utilities company with 51-200 employees
Stable, flexible, always up to date, and works well as long-term or short-term storage
Pros and Cons
- "It's a flexible solution."
- "The interface is relatively complex."
What is our primary use case?
What is most valuable?
It's a flexible solution.
What needs improvement?
The interface is relatively complex. It's not complex when you compare it to Azure, but with some other competitors, it is a little complex.
The interface could be simplified. It's an area that needs improvement, as well as the price.
For how long have I used the solution?
I have been using this solution for five years.
We are using the latest version. It's always kept up-to-date by Amazon.
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What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
It's a scalable product. Everyone in our organization is using this solution. We have 100 users.
We are not sure if we are going to continue using this product. We may move to Azure or GCP. We haven't made that decision.
How are customer service and support?
You have support but not very much. It's all do-it-yourself and you figure it out for the most part.
You have outside consulting firms that provide the support.
Which solution did I use previously and why did I switch?
We use Azure, just for backups.
How was the initial setup?
There is nothing to install, it's cloud. It's easy.
What's my experience with pricing, setup cost, and licensing?
The prices are a bit high. But they are the first ones on the market to really do this and they have a monopoly on it.
Depending on what you get, you will have to pay for a license. For example, if you get SQL Server, which is a Microsoft product, you need to pay for a license. If you get other products, you may have to get a license. They will provide that or they will sell it to you.
In some instances, it may be, that you bring your own licenses.
Which other solutions did I evaluate?
Azure has better services for some aspects, and Google GCP has obviously got some competing products. I think each provider has its benefits, advantages, and disadvantages.
What other advice do I have?
I would rate Amazon AWS an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Engineer at OMFYS Technologies India Pvt.Ltd
Stable, easy-to-use and technical support is helpful
Pros and Cons
- "It is stable. For the cloud version, we require some installation platforms and we don't have a server with us right now. We require it from Amazon AWS. We can just plan and get the AWS server."
- "It should be more secure and have more integrations."
What is our primary use case?
We use Amazon AWS for cloud deployment of Automation Anywhere tool.
What needs improvement?
It should be more secure and have more integrations.
For how long have I used the solution?
I used Amazon AWS for about three months.
What do I think about the stability of the solution?
It is stable. For the cloud version, we require some installation platforms and we don't have a server with us right now. We require it from Amazon AWS. We can just plan and get the AWS server.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and technical support?
We have one contact person for our organisation. Through him, we gave him our requirements, and he arranged all those things about AWS for our installation. We gave him the details of the quantity of RAM & hard disks, and our expectations.
What other advice do I have?
It's perfect to use.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Amazon AWS
January 2025
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
830,526 professionals have used our research since 2012.
Cloud Solutions Architect at a tech services company with 11-50 employees
A robust cloud solution that's intuitive, user-friendly, and cost-effective
Pros and Cons
- "Amazon AWS is user-friendly and intuitive."
- "The pricing structure can be improved and made more straightforward."
What is our primary use case?
There are different use cases. I have worked on backup and recovery, migrations, created new user accounts from scratch, security and compliance, PCI DSS compliance, and CIS benchmark compliance.
How has it helped my organization?
We are dependent on AWS 100%, and it has definitely improved our organization.
What is most valuable?
It isn't easy to choose a feature as it all depends. For example, there might be a feature for a specific use case. Amazon has many use cases and many deployment types. But overall, Amazon AWS is user-friendly and intuitive. It's also quite secure. The interface is okay and integrates well with other products.
What needs improvement?
The pricing structure can be improved and made more straightforward. There are so many options, and you have to make several choices before confirming the final cost.
For how long have I used the solution?
I have used Amazon AWS for about four years.
What do I think about the scalability of the solution?
AWS is the most scalable and reliable cloud computing solution out there.
How are customer service and technical support?
Tech support is amazing.
How was the initial setup?
The initial setup for Amazon AWS is straightforward.
What's my experience with pricing, setup cost, and licensing?
Amazon AWS is really cost-effective. But the number of choices that you have to make can make the pricing very difficult. You have so many options, so it can be quite difficult to get into pricing.
What other advice do I have?
I would advise potential AWS customers to get the right training for the right solution. The training is, for the most part, pretty easy. It's easier than having a private data center.
On a scale from one to ten, I would give Amazon AWS a ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
SAP Architect at Deloitte
A stable tool with auto-scaling functionality, but lacking in system configuration documentation
Pros and Cons
- "We like the that, within the public subnet of this solution, a new instance of the tool is launched when it detects an issue, in order to prevent interruptions in performance."
- "We would like the system documentation for configuring this solution to be improved, in order to provide better process clarity."
What is most valuable?
We like the that, within the public subnet of this solution, a new instance of the tool is launched when it detects an issue, in order to prevent interruptions in performance.
What needs improvement?
We would like the system documentation for configuring this solution to be improved, in order to provide better process clarity.
Similarly, we would like more templates to be available to download for performance-oriented architecture, so that we can re-purpose them for our environment.
For how long have I used the solution?
We have been working with this solution for the last five years.
What do I think about the stability of the solution?
We have found this to be a stable solution.
What do I think about the scalability of the solution?
This solution allows for easy auto-scaling.
How was the initial setup?
The initial setup for this solution is straightforward.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Director - Technology Operations at a educational organization with 10,001+ employees
Helpful service for a variety of applications
Pros and Cons
- "Amazon AWS contains a lot of helpful services."
- "Amazon AWS would be improved if it were more stable and if customer support's responses were faster."
What is our primary use case?
We use Amazon AWS for many applications as well as Amazon's native services. We have a mix of content-based workloads and traditional legacy type of applications.
What is most valuable?
Amazon AWS contains a lot of helpful services.
What needs improvement?
Amazon AWS would be improved if it were more stable and if customer support's responses were faster.
For how long have I used the solution?
I have been using this solution for many years, somewhere between seven and ten.
What do I think about the stability of the solution?
This solution has been relatively stable. We had one issue sometime back, so the infrastructure could be more resilient.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and support?
I have contacted customer support and their response time could be faster.
Which solution did I use previously and why did I switch?
We migrated to Amazon AWS from the Data Centers.
How was the initial setup?
The installation was straightforward. The installation time varies depending on workloads.
What about the implementation team?
I implemented through an in-house team. We have multiple teams for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
There is no licensing cost.
What other advice do I have?
I would rate Amazon AWS an eight out of ten. I recommend this solution to anyone who wants to start using it.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Project Manager / Manager / Consultant at a tech services company with 11-50 employees
Reliable, scalable, and simple installation
Pros and Cons
- "We found the solution to be reliable."
- "The customization could be improved."
What is our primary use case?
We use the solution only internally as a private cloud to store our files, our projects, and to keep our servers running.
What needs improvement?
The customization could be improved.
What do I think about the stability of the solution?
We found the solution to be reliable.
What do I think about the scalability of the solution?
In my experience the scalability is good. We have six people using the solution in my organization.
How are customer service and technical support?
We never had to use the support but I have heard the support was good.
How was the initial setup?
The installation was simple because we already have set it up before, it was very quick.
What about the implementation team?
We did the deployment ourselves. Since we only use the solution for our internal files it allowed us to do the deployment in just one day.
What's my experience with pricing, setup cost, and licensing?
The price could be better.
What other advice do I have?
I rate Amazon AWS a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
VP at a computer software company with 201-500 employees
Good support, stable, and easy to scale according to our clients' needs
Pros and Cons
- "The most valuable feature is scalability, as it is very easy to scale."
- "It should be easier to monitor the performance and generate analytic information so that we can determine how to provide better support for our clients."
What is our primary use case?
We are a software company and we use Amazon AWS as part of the solutions that we provide to our clients. The primary use case is an internet banking system. It is used in mobile banking, digital internet banking, and corporate banking.
What is most valuable?
The most valuable feature is scalability, as it is very easy to scale.
What needs improvement?
One of the things we are concerned about is the amount of memory because when we deploy the products, we have to make sure that the client has sufficient resources.
It should be easier to monitor the performance and generate analytic information so that we can determine how to provide better support for our clients. I believe that they have a lot of information available, so maybe they can have better analytic reporting.
For how long have I used the solution?
We have been using Amazon AWS for approximately five years.
What do I think about the stability of the solution?
We have faced no major issues with AWS. So far, so good, and we plan to continue using it.
What do I think about the scalability of the solution?
Scalability is very good and easy to do.
We have three or four clients using this platform. Most of our clients start with something small, and they are looking for growth. This is one of the reasons that we are using this cloud-based system. It gives them something small to start with, that fits their requirements.
How are customer service and technical support?
I have seen the email exchange on consulting an issue, and so far, their support is okay.
Which solution did I use previously and why did I switch?
We did not use another cloud platform prior to AWS.
How was the initial setup?
Installation is not a concern for this product, as it is handled by Amazon.
The only concern is during deployment and integrating with other products. However, there are solutions in place for this and it takes between one and two days to complete.
What about the implementation team?
We have an in-house team for deployment and maintenance, but we also have a consultant to assist us.
What's my experience with pricing, setup cost, and licensing?
This is a subscription-based service and there are licensing fees.
Which other solutions did I evaluate?
We explored using Microsoft Azure and another cloud, but we did not implement either one.
What other advice do I have?
In summary, this is definitely a product that I recommend because it's stable. Also, The capabilities and features are better than some of the competitors.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Co-Founder at a consultancy with 1-10 employees
A broad set of global cloud-based products with a steep price tag
Pros and Cons
- "It has a dynamic scaling capacity which is very helpful."
- "Some of their well-listed services are not super configurable."
What is most valuable?
We like how the scalability is kind of built-in. It has a dynamic scaling capacity which is very helpful.
The dashboard allows us to configure the amount of storage we might need — It's sort of predictive. It predicts the kind of consumption that we are anticipating, which is a very helpful feature. These are some of the things that we gravitate to.
They're pretty economical as well, regarding bite and gigabytes storage. They have a very economical approach compared to other storage services.
What needs improvement?
It's not our favorite for sure. Some of their well-listed services are not super configurable — at least to the extent that we would like to configure and customize them. Some of them are not that considerable as per our requirements. We have tried Dropbox and some other solutions as well, including One Drive, Dropbox, etc. It seems as if some of those solutions can be configured and customized a little more — like it's built into their fabric. AWS doesn't have that feel, but understandably, as they're such a behemoth.
They still haven't managed to crack some of the advanced think features, which are important especially if you're dealing with Mongo or any of the databases which are sort of non-sequel — like non-relational databases.
They have some sync related problems that we had noticed that we are trained to work around. Those are some of the things that our development team is struggling with.
For how long have I used the solution?
I have been using Amazon AWS since 2018.
What do I think about the stability of the solution?
So far, so good. It has met every challenge we have provided. It has worked. Never failed. We have never experienced any kind of downtime. We are very happy so far.
It's not like we have attempted a really sprawling, multi-talented, multi-national kind of integration, so I should not be commenting very much on it. To date, whatever we have tried, we have never faced any problems.
How are customer service and technical support?
The technical support is okay. It takes a while to get their attention; maybe they are small players — they have bigger fish to fry. I'm not very involved in talking to technical support, our engineering team deals with them.
We have a team of around four or five engineers who handle all maintenance-related issues.
How was the initial setup?
Regarding the initial setup, it took a while for us to get up to speed.
It was fairly complicated actually. It doesn't have many serverless services. Some of them (if the client is actually paying for them) need to be optimized. You also have to be sure to only use the ones that are absolutely the barest minimum or at least the most optimum set of solutions for the client, as it adds to their month to month costs. To configure and to decide what services to buy and what services to build as microservices and how to orchestrate those microservices in the middle base, that took us a while to sort out.
What's my experience with pricing, setup cost, and licensing?
Considering the kind of services they provide and the space they play in, compared to other solutions like Microsoft and Google, I think they've done a pretty good job with their pricing. The pricing tiers; I like the way that they have dynamically structured the pricing mechanism; however, for small players, it's pretty expensive.
They're a successful company so I suppose many clients are willing to pay that kind of money for the services that they provide.
What other advice do I have?
On a scale from one to ten, I would give Amazon AWS a rating of seven.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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