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it_user1558359 - PeerSpot reviewer
Technical Lead at a tech services company with 10,001+ employees
Real User
May 4, 2021
Meets our needs in terms of features, good pricing, and reliable
Pros and Cons
  • "It is enough for us in terms of features. We don't have too many transactions, and it is sufficient for our current needs."
  • "It is subscription-based, and we are happy with its pricing."
  • "Our API Management solution is integrated with Lambda, and last year, we had an issue while upgrading Lambda from version 8.0 to version 10. It seemed like Lambda runtime was changed by AWS, and there was a bug that caused the downtime. The loading of the dashboard is slow. It could be because I am located in China."

What is our primary use case?

We need to do the ticket exchange with external customers for the ITSM domain. There is an exchange of the service requests between our customer and our company.

What is most valuable?

It is enough for us in terms of features. We don't have too many transactions, and it is sufficient for our current needs.

What needs improvement?

Our API Management solution is integrated with Lambda, and last year, we had an issue while upgrading Lambda from version 8.0 to version 10. It seemed like Lambda runtime was changed by AWS, and there was a bug that caused the downtime.

The loading of the dashboard is slow. It could be because I am located in China.

For how long have I used the solution?

I have been using this solution for about two years.

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What do I think about the stability of the solution?

It is reliable. We had a downtime only once. The issue was not with the production environment. It was with the lower environment.

What do I think about the scalability of the solution?

There are a lot of people who are using this solution in our organization. There are not many transactions between the customers and our internal system, and we don't have a high workload.

How are customer service and support?

I had contacted them for another solution, and they got back just in a day.

How was the initial setup?

It was easy for us.

What's my experience with pricing, setup cost, and licensing?

It is subscription-based, and we are happy with its pricing.

What other advice do I have?

I would recommend this solution to others. I would rate Amazon AWS an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1559283 - PeerSpot reviewer
Technical and Solutions Executive at a tech services company with 1-10 employees
Reseller
May 3, 2021
User-friendly, scale as you require, easy to setup, and the support is good
Pros and Cons
  • "It's very user-friendly."
  • "I like that all of the features are complimentary."
  • "The interface could be improved."

What is our primary use case?

I use this solution to build IoT products.

I am a customer and I have a reselling agreement.

How has it helped my organization?

We use this product to build our products and services, which is what we sell.

What is most valuable?

I like that all of the features are complimentary. I use all of the features together.

It's very user-friendly.

There is nothing that needs changing.

What needs improvement?

The interface could be improved.

For how long have I used the solution?

I have been using Amazon AWS for two years.

What do I think about the stability of the solution?

It is a very stable product.

What do I think about the scalability of the solution?

Amazon is based on scalability. You can scale as you require. We have no issues with scalability.

How are customer service and technical support?

The technical support is very good.

How was the initial setup?

The initial setup is easy.

What about the implementation team?

I completed the installation myself.

What's my experience with pricing, setup cost, and licensing?

Pricing is good.  It's average.

Which other solutions did I evaluate?

I also evaluated Microsoft Azure.

What other advice do I have?

I would advise others to use the platform.

I would rate Amazon AWS an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Buyer's Guide
Amazon AWS
June 2026
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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reviewer1566387 - PeerSpot reviewer
IT Staff Manager at a hospitality company with 51-200 employees
Real User
May 2, 2021
Very reliable, fast to implement, and easy to scale based on the needs
Pros and Cons
  • "The capacity to grow dynamically based on our needs is most valuable, we can increase resources dynamically, and it is also very reliable and fast to implement."
  • "Their support can be improved. In some cases, their support is not as proficient as it can be. They should be quicker at getting back."

What is our primary use case?

We used it for hosting our ERP and databases and the applications that we develop for working with our customers. We are using a lot of Amazon AWS services. It is a mixed environment, and we have a lot of components.

What is most valuable?

The capacity to grow dynamically based on our needs is most valuable. We can increase resources dynamically. It is also very reliable and fast to implement.

What needs improvement?

Their support can be improved. In some cases, their support is not as proficient as it can be. They should be quicker at getting back.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. It is very easy to scale if you need more resources. We have around 150 users of this solution in our company.

How are customer service and technical support?

They need to be faster.

How was the initial setup?

It was very easy and fast.

What other advice do I have?

I would rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Enterprise architect at a computer software company with 201-500 employees
Real User
May 1, 2021
Stable with good native tools and a relatively easy initial setup
Pros and Cons
  • "The solution has very good Lambda functions within AWS."
  • "We are using it for moving all the banking and insurance domains from on-premises systems to the cloud platform, which is managed by services, right from data integration and data inception to data processing, to advanced visualization and analytics, and we are also using the AI and machine learning aspects as well."
  • "The pricing could be more competitive."
  • "The cost structure could be better. It needs to be more transparent."

What is our primary use case?

We primarily use the solution for our partner.

We are using it for moving all the banking and insurance domains from on-premises systems to the cloud platform, which is managed by services. It is right from data integration, data inception to data processing, to advanced visualization and analytics. We are also using the AI and machine learning aspects as well.

What is most valuable?

We have been using the data ingestion. 

There are native tools which are AWS Glue, which we are using for data integration. 

We also use the Spark and Python-based integration which are both very good. 

The solution has very good Lambda functions within AWS.

We also use AWS Redshift for data modeling along with the integration with Snowflake.

The solution is very stable.

The scalability is excellent.

We've found the initial setup to be quite simple and straightforward.

Technical support is pretty good.

What needs improvement?

The pricing could be more competitive.

There need better integration tools whereby you could have widgets. It already technically has this, however, if they had widgets that could help with the journey from an on-premises legacy database management system, that would be ideal. There should be some accelerators that can convert and automate data pipelines into AWS so that users don't have to start from scratch. 

Basically, if we had accelerators and tools that can help fast track and leverage existing data schemas, models, and then also, data pipelines that are already set up, it would help items to be quickly migrated rather than doing everything from scratch on the cloud.

For how long have I used the solution?

We've used the solution for a couple of years. It's been a while.

What do I think about the stability of the solution?

The stability of the solution is very good. The product does not have any bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The solution is the number one cloud product. It is extremely salable. A company shouldn't have any trouble expanding it.

From a user perspective, I would say from accounts, we are primarily into banking and insurance. We have around four to five of our banking accounts using it. They are a mid-scale bank. 

We do plan to continue using the product.

How are customer service and technical support?

Technical support is good. Overall, they are the number one cloud provider and they have an overall very high market capitalization. The support they have on offer is very good. We're satisfied with the level of service they offer.

Which solution did I use previously and why did I switch?

We have also used the Azure platform as well.

How was the initial setup?

The initial setup is easy. It's not overly complex. The deployment depends, however, it could take a few hours to maybe a day, as it is platform and software as a service. It is all managed by AWS. The installation and management require a bare minimum configuration.

What's my experience with pricing, setup cost, and licensing?

The cost structure could be better. It needs to be more transparent. After COVID, it is competing directly with Azure - which is a bit more of a cost-effective option. It's also competing directly with Google. If they were cheaper, they would be much more competitive in the space.

From a licensing perspective, the cost of ownership is based on usage. 

What other advice do I have?

We are consultants.

We are using the latest version of the solution. I cannot recall the exact version number at this time.

I'd rate the solution at a nine out of ten. We've enjoyed its capabilities so far.

I would recommend this solution to other companies and organizations.

There's a lot of due diligence which happens before organizations choose cloud solutions and then, of course, it needs to fit into the scenario. There is a cost-benefit analysis that has to be performed. It's a good idea to compare it to other platforms as well. Companies need to make sure it factors in the strategic landscape and the tools and technologies that the organization already has. If clients need assistance, we do participate in those strategic initiatives.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1540659 - PeerSpot reviewer
Director at a consultancy with 11-50 employees
Real User
Apr 25, 2021
Easy to use, stable, and scalable with a lot of services and integrations
Pros and Cons
  • "It is very easy to set up, it is also easy to use, and it has a lot of services and integrations so we have been able to integrate whatever we need until now."
  • "Its subscription model or pricing model is too complex, which should be improved."

What is most valuable?

It is very easy to set up. It is also easy to use. 

It has a lot of services and integrations. We've been able to integrate whatever we need until now.

What needs improvement?

Its subscription model or pricing model is too complex, which should be improved.

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the stability of the solution?

It is stable. We have not seen any issues so far.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

We have interacted with them. They are good, and we've not had any issues with them.

How was the initial setup?

It is very easy to set up.

What's my experience with pricing, setup cost, and licensing?

Its pricing model is too complex.

What other advice do I have?

I would advise others to do a test before going ahead and buying it. They should look at other cloud options as well. If you are going to use mostly Microsoft products, then go with Azure. For non-Microsoft products, go with AWS.

I would rate Amazon AWS an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Devops engineer with 1-10 employees
Real User
Apr 24, 2021
Easy to use, flexible, stable, and has good IAM functionality
Pros and Cons
  • "I like that is very easy to use and that it's flexible."
  • "The price needs improvement."
  • "It's expensive. It should be cheaper."

What is our primary use case?

We use this solution for the EC2, and IAM Management, and Lambda. I am using this solution to gain more knowledge, to educate myself.

What is most valuable?

I like that is very easy to use and that it's flexible.

What needs improvement?

The price needs improvement.

For how long have I used the solution?

I have been using this solution for one month.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. I am the only user of this solution.

We plan to continue using this solution.

How are customer service and technical support?

I am a beginner, I am satisfied with the support.

Which solution did I use previously and why did I switch?

I did not use any other solution.

How was the initial setup?

There is no installation, it's a cloud solution.

What's my experience with pricing, setup cost, and licensing?

It's expensive.

It should be cheaper.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Specialist at integra software
Real User
Apr 19, 2021
Stable, flexible, and easy to configure and implement
Pros and Cons
  • "It is flexible, and it is quite comfortable to use for organizations."
  • "It just needs to be improved from the security perspective."

What is our primary use case?

We are using it for File Transfer Protocol (FTP) services. We are using it for file transfers from the US to India via FTP.

What is most valuable?

It is flexible. It is quite comfortable to use for organizations.

What needs improvement?

It just needs to be improved from the security perspective.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have 200 to 300 users currently, and we might increase its usage.

How are customer service and technical support?

We don't have any challenges with technical support. We are fine with it.

How was the initial setup?

There isn't much installation. It is just about hosting things, which doesn't take that much time. It was quite easy configuration-wise and implementation-wise.

What about the implementation team?

We did it ourselves.

Which other solutions did I evaluate?

We evaluated Azure and other products.

What other advice do I have?

I would recommend this solution. I would rate Amazon AWS a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
System Administrator and DevOps Engineer at a tech services company with 10,001+ employees
Real User
Apr 12, 2021
Plenty of services, simple to understand, with significant support
Pros and Cons
  • "Some of the valuable features I have found to be the virtual server is easy to understand, a secure environment, and AWS has a fast community for finding solutions to problems you might be facing."

    What is our primary use case?

    There are different services, approximately 150 of them, this solution can provide. There are a few services I most commonly use. I am using it for the virtual servers, Lightsail which are lightweight virtual servers, and a simple storage service which is called S3.

    What is most valuable?

    Some of the valuable features I have found to be the virtual server is easy to understand, a secure environment, and AWS has a fast community for finding solutions to problems you might be facing.

    For how long have I used the solution?

    I have been using the solution for three years.

    What do I think about the stability of the solution?

    We have approximately 15 users using the solution in my organization.

    What do I think about the scalability of the solution?

    The scalability of the solution all depends on the services that you are using. It is very easy to scale in the cloud if you want to launch multiple servers and if you want to vertically or horizontally scale up the servers. It can support many environments such as Windows and Linux.

    How are customer service and technical support?

    The support is fast at responding and resolving issues.

    Which solution did I use previously and why did I switch?

    I have used Microsoft Azure and DigitalOcean previously.

    How was the initial setup?

    The solution is an on-demand service. There is a monthly billing requirement which is for the virtual machines we currently use.

    What's my experience with pricing, setup cost, and licensing?

    The solution is expensive compared to other providers because you need many of the services and it can add up fast.

    What other advice do I have?

    I recommend this solution to others and I plan to use the solution in the future.

    I rate Amazon AWS a ten out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2026
    Buyer's Guide
    Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.