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reviewer1465254 - PeerSpot reviewer
Software Engineer at a tech services company with 1,001-5,000 employees
Real User
May 16, 2021
Detailed dashboard, easy to follow documentation, and reliable
Pros and Cons
  • "This solution offers a very detailed dashboard that has some metrics, such as performance and budget."
  • "In a future release, I would like to see more support for AI because it is the future."

What is our primary use case?

I am using the solution to create my own virtual servers in the cloud. We use one of the servers to deploy the database for NoSQL database on MongoDB. MongoDB allows all types of databases. 

Here is a more detailed explanation. I needed to deploy a backup API that was not in the project I needed it for. To back up the API is essentially treating data from the MongoDB database. Initially, we implemented it locally and tested all the endpoints, and then we deployed it to the AWS services. We needed this to be online and to communicate with the front end, which is an angular app that says you receive the data from another database which is another NoSQL.

What is most valuable?

This solution offers a very detailed dashboard that has some metrics, such as performance and budget. You can find all the documentation on how to do almost anything. It supports multiple services where you can use Linux. Depending on your use case, you can also manage the allocations, for example, your hard drive and memory.

Additionally, the solution is user-friendly, has intuitive dashboards, and plenty of graphs and charts available.

What needs improvement?

We had some problems with bandwidth because of high usage. There were so many queries going to the API and since we were on a budget, we did not provide the needed requirements for our software. At those times the performance was really slow, I needed to log in using a remote session to check whether there is a problem and if there was I had to restart the server. If you have the required budget and you know how to customize it, I think it would be working fine.

In a future release, I would like to see more support for AI because it is the future. 

For how long have I used the solution?

I have been using the solution for the past year.

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What do I think about the stability of the solution?

The solution is really reliable even when we were using it as a demo to showcase to clients.

The cloud-based environment was secure for everything I used it for. It does not allow you to just log in for the remote sessions. You need to configure it to have a computer log into your accounts properly for user management.

What do I think about the scalability of the solution?

The solution is scalable, whenever you want to scale up the solution and improve it, they really offer you that opportunity. For example, increase the hardware and resources.

How are customer service and support?

The customer support is exceptional. I was having some problems with deploying the server and had to contact support. I began chatting with the chatbot and when it did not help me I was transferred to one of their support attendants. Once the ticket is submitted, they send you another email, in three days to check whether the problem was resolved or not. They are really helpful.

Additionally, at one of the AI summits, Amazon had a room that was filled with many technical professionals. They all had different technical backgrounds willing to give support to those who asked questions. It was really helpful.

How was the initial setup?

The installation for me was straightforward since I have some technical background. However, I did still need to read some documentation. The installation documentation is good and informative. Those who are new to the solution can search the internet for information to guide them and there are courses online to follow too.

What's my experience with pricing, setup cost, and licensing?

When I first started using the solution I used a free trial, and then we upgraded to a pay-as-you-go subscription. We have an allocated budget of $50. I am happy with the pricing because the free trial project helped me progress. In our country, there are limitations for what payment methods we can use, we do not support PayPal, and credit card transactions are delayed. Hopefully, this gets better in the future. However, in other countries, this is not a widespread problem.

What other advice do I have?

The type of deployment of the solution depends on the need of the organization. There are some solutions that we deploy for the clients that we need in a more stable environment. In this case, we use the cloud. For testing purposes for internal projects, we use our own servers within the company. I think by the IP numbers, we can request to create a certain server and they created this for us. There are some clients that require a cloud-based solution, we have this capability but it is still in testing and it is not what we use our servers for.

I would recommend this solution for companies like small companies just starting out. It would be really helpful for them.

I rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1305831 - PeerSpot reviewer
Assistant Manager at a comms service provider with 5,001-10,000 employees
Real User
May 12, 2021
Useful trusted advisor tool, well-written documentation, but technical support could be faster
Pros and Cons
  • "I have found the trusted advisor tool works well, we are using it to get some insight into the security status and the processing of the applications."
  • "The technical support can take longer than expected sometimes. They could improve on this."

What is our primary use case?

We are using this solution for internet applications.

What is most valuable?

I have found the trusted advisor tool works well, we are using it to get some insight into the security status and the processing of the applications. Additionally, the portal for management has clear well-written documentation.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

We have not had any major issue with stability, it is quite stable.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

The technical support can take longer than expected sometimes. They could improve on this.

How was the initial setup?

The initial installation was easy.

What about the implementation team?

We did the deployment ourselves.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fair compared to competitors.

What other advice do I have?

I would recommend this solution to others.

I rate Amazon AWS a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Amazon AWS
March 2026
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,122 professionals have used our research since 2012.
it_user1558359 - PeerSpot reviewer
Technical Lead at a tech services company with 10,001+ employees
Real User
May 4, 2021
Meets our needs in terms of features, good pricing, and reliable
Pros and Cons
  • "It is enough for us in terms of features. We don't have too many transactions, and it is sufficient for our current needs."
  • "Our API Management solution is integrated with Lambda, and last year, we had an issue while upgrading Lambda from version 8.0 to version 10. It seemed like Lambda runtime was changed by AWS, and there was a bug that caused the downtime. The loading of the dashboard is slow. It could be because I am located in China."

What is our primary use case?

We need to do the ticket exchange with external customers for the ITSM domain. There is an exchange of the service requests between our customer and our company.

What is most valuable?

It is enough for us in terms of features. We don't have too many transactions, and it is sufficient for our current needs.

What needs improvement?

Our API Management solution is integrated with Lambda, and last year, we had an issue while upgrading Lambda from version 8.0 to version 10. It seemed like Lambda runtime was changed by AWS, and there was a bug that caused the downtime.

The loading of the dashboard is slow. It could be because I am located in China.

For how long have I used the solution?

I have been using this solution for about two years.

What do I think about the stability of the solution?

It is reliable. We had a downtime only once. The issue was not with the production environment. It was with the lower environment.

What do I think about the scalability of the solution?

There are a lot of people who are using this solution in our organization. There are not many transactions between the customers and our internal system, and we don't have a high workload.

How are customer service and technical support?

I had contacted them for another solution, and they got back just in a day.

How was the initial setup?

It was easy for us.

What's my experience with pricing, setup cost, and licensing?

It is subscription-based, and we are happy with its pricing.

What other advice do I have?

I would recommend this solution to others. I would rate Amazon AWS an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1566387 - PeerSpot reviewer
IT Staff Manager at a hospitality company with 51-200 employees
Real User
May 2, 2021
Very reliable, fast to implement, and easy to scale based on the needs
Pros and Cons
  • "The capacity to grow dynamically based on our needs is most valuable. We can increase resources dynamically. It is also very reliable and fast to implement."
  • "Their support can be improved. In some cases, their support is not as proficient as it can be. They should be quicker at getting back."

What is our primary use case?

We used it for hosting our ERP and databases and the applications that we develop for working with our customers. We are using a lot of Amazon AWS services. It is a mixed environment, and we have a lot of components.

What is most valuable?

The capacity to grow dynamically based on our needs is most valuable. We can increase resources dynamically. It is also very reliable and fast to implement.

What needs improvement?

Their support can be improved. In some cases, their support is not as proficient as it can be. They should be quicker at getting back.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. It is very easy to scale if you need more resources. We have around 150 users of this solution in our company.

How are customer service and technical support?

They need to be faster.

How was the initial setup?

It was very easy and fast.

What other advice do I have?

I would rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1540659 - PeerSpot reviewer
Director at a consultancy with 11-50 employees
Real User
Apr 25, 2021
Easy to use, stable, and scalable with a lot of services and integrations
Pros and Cons
  • "It is very easy to set up. It is also easy to use. It has a lot of services and integrations. We've been able to integrate whatever we need until now."
  • "Its subscription model or pricing model is too complex, which should be improved."

What is most valuable?

It is very easy to set up. It is also easy to use. 

It has a lot of services and integrations. We've been able to integrate whatever we need until now.

What needs improvement?

Its subscription model or pricing model is too complex, which should be improved.

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the stability of the solution?

It is stable. We have not seen any issues so far.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

We have interacted with them. They are good, and we've not had any issues with them.

How was the initial setup?

It is very easy to set up.

What's my experience with pricing, setup cost, and licensing?

Its pricing model is too complex.

What other advice do I have?

I would advise others to do a test before going ahead and buying it. They should look at other cloud options as well. If you are going to use mostly Microsoft products, then go with Azure. For non-Microsoft products, go with AWS.

I would rate Amazon AWS an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Devops engineer with 1-10 employees
Real User
Apr 24, 2021
Easy to use, flexible, stable, and has good IAM functionality
Pros and Cons
  • "I like that is very easy to use and that it's flexible."
  • "The price needs improvement."

What is our primary use case?

We use this solution for the EC2, and IAM Management, and Lambda. I am using this solution to gain more knowledge, to educate myself.

What is most valuable?

I like that is very easy to use and that it's flexible.

What needs improvement?

The price needs improvement.

For how long have I used the solution?

I have been using this solution for one month.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. I am the only user of this solution.

We plan to continue using this solution.

How are customer service and technical support?

I am a beginner, I am satisfied with the support.

Which solution did I use previously and why did I switch?

I did not use any other solution.

How was the initial setup?

There is no installation, it's a cloud solution.

What's my experience with pricing, setup cost, and licensing?

It's expensive.

It should be cheaper.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Specialist at integra software
Real User
Apr 19, 2021
Stable, flexible, and easy to configure and implement
Pros and Cons
  • "It is flexible. It is quite comfortable to use for organizations."
  • "It just needs to be improved from the security perspective."

What is our primary use case?

We are using it for File Transfer Protocol (FTP) services. We are using it for file transfers from the US to India via FTP.

What is most valuable?

It is flexible. It is quite comfortable to use for organizations.

What needs improvement?

It just needs to be improved from the security perspective.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have 200 to 300 users currently, and we might increase its usage.

How are customer service and technical support?

We don't have any challenges with technical support. We are fine with it.

How was the initial setup?

There isn't much installation. It is just about hosting things, which doesn't take that much time. It was quite easy configuration-wise and implementation-wise.

What about the implementation team?

We did it ourselves.

Which other solutions did I evaluate?

We evaluated Azure and other products.

What other advice do I have?

I would recommend this solution. I would rate Amazon AWS a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1464441 - PeerSpot reviewer
Software Engineer at OMFYS Technologies India Pvt.Ltd
Real User
Apr 11, 2021
Stable, easy-to-use and technical support is helpful
Pros and Cons
  • "It is stable. For the cloud version, we require some installation platforms and we don't have a server with us right now. We require it from Amazon AWS. We can just plan and get the AWS server."
  • "It should be more secure and have more integrations."

What is our primary use case?

We use Amazon AWS for cloud deployment of Automation Anywhere tool.

What needs improvement?

It should be more secure and have more integrations. 

For how long have I used the solution?

I used Amazon AWS for about three months.

What do I think about the stability of the solution?

It is stable. For the cloud version, we require some installation platforms and we don't have a server with us right now. We require it from Amazon AWS. We can just plan and get the AWS server.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and technical support?

We have one contact person for our organisation. Through him, we gave him our requirements, and he arranged all those things about AWS for our installation. We gave him the details of the quantity of RAM & hard disks, and our expectations.

What other advice do I have?

It's perfect to use.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.