We use the solution only internally as a private cloud to store our files, our projects, and to keep our servers running.
IT Project Manager / Manager / Consultant at a tech services company with 11-50 employees
Reliable, scalable, and simple installation
Pros and Cons
- "We found the solution to be reliable."
- "The customization could be improved."
What is our primary use case?
What needs improvement?
The customization could be improved.
What do I think about the stability of the solution?
We found the solution to be reliable.
What do I think about the scalability of the solution?
In my experience the scalability is good. We have six people using the solution in my organization.
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How are customer service and support?
We never had to use the support but I have heard the support was good.
How was the initial setup?
The installation was simple because we already have set it up before, it was very quick.
What about the implementation team?
We did the deployment ourselves. Since we only use the solution for our internal files it allowed us to do the deployment in just one day.
What's my experience with pricing, setup cost, and licensing?
The price could be better.
What other advice do I have?
I rate Amazon AWS a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
VP at a computer software company with 201-500 employees
Good support, stable, and easy to scale according to our clients' needs
Pros and Cons
- "The most valuable feature is scalability, as it is very easy to scale."
- "It should be easier to monitor the performance and generate analytic information so that we can determine how to provide better support for our clients."
What is our primary use case?
We are a software company and we use Amazon AWS as part of the solutions that we provide to our clients. The primary use case is an internet banking system. It is used in mobile banking, digital internet banking, and corporate banking.
What is most valuable?
The most valuable feature is scalability, as it is very easy to scale.
What needs improvement?
One of the things we are concerned about is the amount of memory because when we deploy the products, we have to make sure that the client has sufficient resources.
It should be easier to monitor the performance and generate analytic information so that we can determine how to provide better support for our clients. I believe that they have a lot of information available, so maybe they can have better analytic reporting.
For how long have I used the solution?
We have been using Amazon AWS for approximately five years.
What do I think about the stability of the solution?
We have faced no major issues with AWS. So far, so good, and we plan to continue using it.
What do I think about the scalability of the solution?
Scalability is very good and easy to do.
We have three or four clients using this platform. Most of our clients start with something small, and they are looking for growth. This is one of the reasons that we are using this cloud-based system. It gives them something small to start with, that fits their requirements.
How are customer service and technical support?
I have seen the email exchange on consulting an issue, and so far, their support is okay.
Which solution did I use previously and why did I switch?
We did not use another cloud platform prior to AWS.
How was the initial setup?
Installation is not a concern for this product, as it is handled by Amazon.
The only concern is during deployment and integrating with other products. However, there are solutions in place for this and it takes between one and two days to complete.
What about the implementation team?
We have an in-house team for deployment and maintenance, but we also have a consultant to assist us.
What's my experience with pricing, setup cost, and licensing?
This is a subscription-based service and there are licensing fees.
Which other solutions did I evaluate?
We explored using Microsoft Azure and another cloud, but we did not implement either one.
What other advice do I have?
In summary, this is definitely a product that I recommend because it's stable. Also, The capabilities and features are better than some of the competitors.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Amazon AWS
November 2024
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
Co-Founder at a consultancy with 1-10 employees
A broad set of global cloud-based products with a steep price tag
Pros and Cons
- "It has a dynamic scaling capacity which is very helpful."
- "Some of their well-listed services are not super configurable."
What is most valuable?
We like how the scalability is kind of built-in. It has a dynamic scaling capacity which is very helpful.
The dashboard allows us to configure the amount of storage we might need — It's sort of predictive. It predicts the kind of consumption that we are anticipating, which is a very helpful feature. These are some of the things that we gravitate to.
They're pretty economical as well, regarding bite and gigabytes storage. They have a very economical approach compared to other storage services.
What needs improvement?
It's not our favorite for sure. Some of their well-listed services are not super configurable — at least to the extent that we would like to configure and customize them. Some of them are not that considerable as per our requirements. We have tried Dropbox and some other solutions as well, including One Drive, Dropbox, etc. It seems as if some of those solutions can be configured and customized a little more — like it's built into their fabric. AWS doesn't have that feel, but understandably, as they're such a behemoth.
They still haven't managed to crack some of the advanced think features, which are important especially if you're dealing with Mongo or any of the databases which are sort of non-sequel — like non-relational databases.
They have some sync related problems that we had noticed that we are trained to work around. Those are some of the things that our development team is struggling with.
For how long have I used the solution?
I have been using Amazon AWS since 2018.
What do I think about the stability of the solution?
So far, so good. It has met every challenge we have provided. It has worked. Never failed. We have never experienced any kind of downtime. We are very happy so far.
It's not like we have attempted a really sprawling, multi-talented, multi-national kind of integration, so I should not be commenting very much on it. To date, whatever we have tried, we have never faced any problems.
How are customer service and technical support?
The technical support is okay. It takes a while to get their attention; maybe they are small players — they have bigger fish to fry. I'm not very involved in talking to technical support, our engineering team deals with them.
We have a team of around four or five engineers who handle all maintenance-related issues.
How was the initial setup?
Regarding the initial setup, it took a while for us to get up to speed.
It was fairly complicated actually. It doesn't have many serverless services. Some of them (if the client is actually paying for them) need to be optimized. You also have to be sure to only use the ones that are absolutely the barest minimum or at least the most optimum set of solutions for the client, as it adds to their month to month costs. To configure and to decide what services to buy and what services to build as microservices and how to orchestrate those microservices in the middle base, that took us a while to sort out.
What's my experience with pricing, setup cost, and licensing?
Considering the kind of services they provide and the space they play in, compared to other solutions like Microsoft and Google, I think they've done a pretty good job with their pricing. The pricing tiers; I like the way that they have dynamically structured the pricing mechanism; however, for small players, it's pretty expensive.
They're a successful company so I suppose many clients are willing to pay that kind of money for the services that they provide.
What other advice do I have?
On a scale from one to ten, I would give Amazon AWS a rating of seven.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Analista de Projetos at a tech services company with 201-500 employees
It has helped our engineers to improve our performance both financially and in terms of traffic generated
What is most valuable?
The valuable features for us are scalability and flexibility.
Regarding scalability, we have specific days of the week that the traffic in our system exceeds more than twice the load system. So with the scalability, I can support this load. If I need to perform a specific marketing action, my system will respond to the request easily.
How has it helped my organization?
Before AWS, the time for availability of a new server would be more than a week, and currently, it can be measured in minutes.
Failover also wasn’t easy to configure and wasn’t safe.
It has helped our engineers to improve our performance both financially and in terms of traffic generated.
What needs improvement?
I see some applications, like AWS Deploy for example, require usage of other applications. This and other issues should be better explained in the documentation.
For how long have I used the solution?
We have been using the solution since May 2012.
What do I think about the stability of the solution?
In the beginning, during the implementation, we had problems with stability, especially in S3.
What do I think about the scalability of the solution?
We did not encounter any issues with scalability.
How are customer service and technical support?
We don’t pay for professional support. However, the support forum helps us with most problems.
Which solution did I use previously and why did I switch?
For cloud solutions, during our research, we searched the best quality service inside our budget.
How was the initial setup?
The setup was very straightforward.
What's my experience with pricing, setup cost, and licensing?
Unfortunately, the price is high. The pricing and licensing is explained well in the documentation.
Which other solutions did I evaluate?
What other advice do I have?
Pay attention especially to costs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
COO - Chief Operating Officer
The elastic feature allows us to not worry about rising or declining demand.
What is most valuable?
Our system is conceptually very simple. We organized the network to grow. The most valuable resource is the elastic feature which allows us to not worry about rising or declining demand.
How has it helped my organization?
We never assumed we would implement our system outside the cloud. AWS has several features available that we still have to try. The improvement is going to be done step by step, including each feature, one at a time.
What needs improvement?
AWS is in the right measure for now.
However, I was a bit disappointed with the AWS representative for Brazil. I invited him to talk about some strategic agreement to improve the cloud environment in my other work.
I was thinking of taking AWS to the top of the rankings in the Masters program. He dismissed the invitation and told me that AWS was undergoing restructuring and maybe he could talk to me sometime in the future. This happened almost a year ago.
For how long have I used the solution?
Amazon and KickSIM made an agreement, so the startup could use the AWS cloud for a year, up to 3/2015. After that, KickSIM also experienced use of three additional cloud environments and then came back to AWS in January, 2017.
What do I think about the stability of the solution?
We did not encounter any issues with stability.
What do I think about the scalability of the solution?
We did not encounter any issues with scalability.
How are customer service and technical support?
All our needs were met by researching the documentation. AWS offers stable resources and abundant documentation. There is no reason to use the technical support frequently.
Which solution did I use previously and why did I switch?
We did not switch yet. We maintain some minor operations on two other clouds.
How was the initial setup?
The setup was straightforward and the infrastructure is running well.
What's my experience with pricing, setup cost, and licensing?
The way AWS assigns prices is fully understandable and very transparent. Users are free to choose exactly what they need. They receive accordingly and there is no pain at devolution. It is all done by themselves.
Which other solutions did I evaluate?
We did not evaluate any alternative solutions.
What other advice do I have?
Using this product has encouraged me to broaden my knowledge of the products offered by AWS.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Information Systems Engineer / CIO at Azienda ULSS 2 Marca Trevigiana
Provides a good value for money, and is highly scalable and stable
Pros and Cons
- "Its scalability is powerful. We are providing services for people to schedule an appointment for the vaccine and for COVID testing to see whether they are positive or negative. In one night, we can have 240,000 people in one minute to schedule an appointment. I am very happy with the scalability."
- "The dashboard can be improved a little bit to provide more information."
What is our primary use case?
We are using AWS for storage for the database server and data.
What is most valuable?
Its scalability is powerful. We are providing services for people to schedule an appointment for the vaccine and for COVID testing to see whether they are positive or negative. In one night, we can have 240,000 people in one minute to schedule an appointment. I am very happy with the scalability.
What needs improvement?
The dashboard can be improved a little bit to provide more information.
For how long have I used the solution?
I have been using this solution for more than one year.
What do I think about the stability of the solution?
We open the services at midnight, and we have many people taking our services, and it has been very stable.
What do I think about the scalability of the solution?
Its scalability is wonderful. It is suitable for enterprises.
How are customer service and support?
I don't directly take support from Amazon. We have a company for technical support, and their suggestion was great. The technical sample that they gave was very easy. It helped to resolve the problem quickly.
How was the initial setup?
It was very easy.
What about the implementation team?
I did it myself.
What's my experience with pricing, setup cost, and licensing?
It is not the cheapest one, but there is a good ratio between the quality of service and the pricing. Its price is good for me.
What other advice do I have?
I would recommend this solution. I would rate it a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Service Engineer at a tech services company with 201-500 employees
Provides valuable features like Cloud Management, but the hybrid cloud could have better support
Pros and Cons
- "Cloud Management has been a valuable feature."
- "In some scenarios, Azure will support hybrid cloud better while AWS offers direct connection."
What is our primary use case?
I am an integrator.
We get some courses and communications from the technology, so we update our knowledge about how to use that kind of technology for the cloud.
What is most valuable?
Cloud Management has been a valuable feature. It depends on how we meet our business challenge head-on with the cloud computing services because sometimes you find that the computing is working fine with Google, and sometimes it's Azure, and sometimes it's Amazon.
One customer is going to work with Azure, and the next year they'll change everything and work with AWS because in our environment the most sensitive data is kept in the on-premise environment the majority of the time. It's more frequent that you can find an environment that has hybrid implementation.
What needs improvement?
I think in some situations the key difference between Azure and AWS is how they support the hybrid cloud. In some scenarios, Azure will support hybrid cloud better while AWS offers direct connection. Azure provides security by offering information on the whole account where AWS security provides an easy find row. It depends on what the customer wants to have in the environment or how they want to work with that or what is the customer's budget.
Most of the issues are that because it's a hybrid environment, the configuration is restricted with the firewalls. The most common issue that they have found is generated by the person who administers these kinds of solutions.
It would be great if you could find a way to make an architect design and just click one button and put that in the cloud.
For how long have I used the solution?
I have been using this solution for more than six years.
How was the initial setup?
It's simple because the customer will get familiar with the technology. The customer has to know his company. He has to know it's a new technology and everything gets complicated if the person doesn't adapt to changes. It depends on how they approach all the adoption from this kind of multi-cloud solution.
What other advice do I have?
I would rate this solution 7 out of 10.
My advice is to read about the solution. All of the learning is logical, and you can follow it and put it in practice. I believe it's a great product and great technology.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AGM, Enterprise Solutions at Omgea Exim Ltd
Scalable, robust, and offers many unique services
Pros and Cons
- "They provide cutting-edge features compared to other cloud vendors."
- "Some extensions are better than others."
What is our primary use case?
The solution is useful in many ways. If you want to invest in on-prem infrastructure, it is going to be a huge cost. If you could add auto-scaling features and load balancing features on AWS Cloud, the e-commerce site can use the autoscale feature to handle any traffic threshold or additional workloads. I have two, three customers who are using this feature and they are getting benefits out of it.
What is most valuable?
Amazon, in terms of cloud infrastructure, is really robust.
The product is scalable.
They provide cutting-edge features compared to other cloud vendors.
They offer many services that are unique to AWS.
The availability is a good feature. They have certain criteria. For global virtualization, if you want to scale and operate across the world, AWS can provide the infrastructure without limiting the performance. They have those provisions such as availability.
In terms of latency and other things, AWS is great.
The online knowledge base is very helpful and has a vast amount of information for users.
What needs improvement?
The solution could always have better performance.
Some extensions are better than others.
We'd like it if the solution was more secure.
For how long have I used the solution?
I've been dealing with the solution for over three years. It's been a while.
What do I think about the stability of the solution?
The solution is robust and stable. The solution is reliable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution is highly scalable, especially for the storage part. They have storage called S3 Object Store, which is virtually unlimited. You can scale it to an unlimited amount. It's great.
How are customer service and technical support?
For AWS, if I compare it to Huawei, Huawei support, Huawei is better compared to AWS, however, AWS is better compared to Google and Oracle or SAP and all of those other clouds. Due to the fact that AWS has a very good knowledge base, you can easily find answers to any issue you might have.
Which solution did I use previously and why did I switch?
I've also used similar solutions such as Oracle and Azure. I've also dealt with Huawei.
How was the initial setup?
As a cloud-based solution, there isn't really an installation process.
What's my experience with pricing, setup cost, and licensing?
While some clients will take a monthly subscription, we tend to do an SLA reseller with them for a one-year or three-year contract.
What other advice do I have?
I'm a reseller.
As a cloud-based solution, we're always on the latest version. We don't have to manually update it.
I'd rate the solution at a ten out of ten. Even compared to other solutions, such as Oracle and Azure, it is much better.
I've been a specialist for AWS for installation, however, I recommend solutions based on the company's requirements. However, it will help them in many ways.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer:
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