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Owner at Mar Consulting Services
Real User
Easy to set up and maintain, provide good visibility, and will email regular status updates
Pros and Cons
  • "The emailing of statuses is the most valuable feature."
  • "The annual maintenance is something that needs to be changed."

What is our primary use case?

These switches are part of our wireless network infrastructure. I have implemented them at 15 or 16 locations, each with between one and seven access points (APs).  

What is most valuable?

The emailing of statuses is the most valuable feature. For example, if you lose power to the building or you lose your internet connection, you get an email to explain that it has happened. This gives you the opportunity, even in the middle of the night, to be en route to solve the problem before the office even opens up.

They provide good visibility on what's going on.

What needs improvement?

The annual maintenance is something that needs to be changed.

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN products for ten years.

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What do I think about the stability of the solution?

These switches are very stable.

How are customer service and support?

The technical support is very good. They are responsible and knowledgeable. On the Meraki side, you get through right away, whereas, on the Cisco side, you put in a call, and then it is difficult to predict when they will return it.

Which solution did I use previously and why did I switch?

I have a large number of Meraki Wireless LAN switches including MR12, MR16, MR32, MR42, and MR46 models. I also use other Meraki equipment within our infrastructure.

How was the initial setup?

These switches are very easy to set up, and it is also very easy to upgrade the firmware.

What's my experience with pricing, setup cost, and licensing?

These units cost between $800 and $900 per device and on top of that, you have to pay yearly fees for maintenance. The annual maintenance costs about $75 per year, which is why we are moving away from this solution.

Which other solutions did I evaluate?

We are moving to another line of products because of the yearly maintenance fee.

We will be implementing Fortinet products in our infrastructure, with FortiAPs and our wireless access points. The speed of the FortiAP is triple that of my Meraki MR, and the purchase price is $500 versus $900. The is no annual maintenance fee on the FortiAP.

Fortinet is up and coming and on the leading edge right now.

What other advice do I have?

In summary, this is a good product but we're moving away from Meraki because we no longer want to pay annual maintenance fees.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Information Technology Manager at jpsnetwork
Reseller
A scalable solution that can be managed remotely and has good support
Pros and Cons
  • "The ability to manage it remotely is the most valuable. If it has an internet connection, you can get to it. It is a great product for remote clinics. We kind of thought about doing this kind of standalone technology. Meraki is easy to manage. From a management perspective, it is the easiest to use, especially in the cloud. I like Meraki. I even have it in my home."
  • "I would like to see more cybersecurity. I would like the ability to go in and enhance security. Because WPA2 is becoming obsolete, many devices are now WPA3, but the challenge is that a lot of devices are not yet there. I would like to be able to go in and do monitoring, similar to ASPM. ASPM has the ability to monitor who's joining and who's active. It supports two-step monitoring. The stability of Cisco Meraki Wireless LAN can also be improved."

What is our primary use case?

Our use case is remote clinics. We have over 40 remote clinics, and we even use it in our mobile vans or buses for providing free medical to the homeless and those in need. 

We have a hybrid type infrastructure. We have Cisco as well as Aruba, but from the wireless perspective, it is all Aruba due to security and costs. Cisco Meraki Wireless LAN is deployed in a data center. We have our own infrastructure because of HIPAA compliance and other regulations. When going into the cloud, you don't know who is managing and whether they properly bedded in terms of sensitive, classified, and not classified information or data.

I also use it in my home. I have a cloud in my garage. I have converged network storage and everything else in my garage. My garage is a data center, and I consider it a cloud. I am using the latest version of this solution.

What is most valuable?

The ability to manage it remotely is the most valuable. If it has an internet connection, you can get to it. It is a great product for remote clinics. We kind of thought about doing this kind of standalone technology. 

Meraki is easy to manage. From a management perspective, it is the easiest to use, especially in the cloud. I like Meraki. I even have it in my home.

What needs improvement?

I would like to see more cybersecurity. I would like the ability to go in and enhance security. Because WPA2 is becoming obsolete, many devices are now WPA3, but the challenge is that a lot of devices are not yet there. 

I would like to be able to go in and do monitoring, similar to ASPM. ASPM has the ability to monitor who's joining and who's active. It supports two-step monitoring. The stability of Cisco Meraki Wireless LAN can also be improved.

For how long have I used the solution?

I have been using this solution since it came out. 

What do I think about the stability of the solution?

Its stability could be improved.

What do I think about the scalability of the solution?

It has scalability. It can be scaled depending on your business needs.

How are customer service and technical support?

Cisco support is amazing. You get what you pay for. I did a network for the border patrol, and we used Cisco and another product called Antera. From the Cisco perspective, we were able to resolve any issues relating to ring networks, but for Antera, we had to rely on somebody from Taiwan, which was a challenge.

How was the initial setup?

Its initial setup is straightforward. We do wireless on all the access points.

What's my experience with pricing, setup cost, and licensing?

We do a three-year or five-year license and support. Its price could be better, but overall, we get competitive prices.

A lot of times, Cisco puts itself out of range, especially with Meraki. I've dealt with a lot of business development from Cisco, and they have always been accommodating, especially in dealing with hospitals or government. There is also a right time to buy it. July is when they are eager to sell a lot of things because that is the end of their calendar year.

What other advice do I have?

I would recommend this solution if it is right for your environment. I would rate Cisco Meraki Wireless LAN a nine out of ten. It is great, but it has room for improvement.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Buyer's Guide
Cisco Meraki Wireless LAN
January 2025
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
MIGUEL ANGELFERNANDEZ - PeerSpot reviewer
Consultant at Markit Spain
Reseller
Top 20
Uses DNS for registration and provide encryption protection but lacks speed
Pros and Cons
  • "Cisco provides 24/7 support"
  • "The graphics and call management could be better."

How has it helped my organization?

Cisco uses DNS for registration and similar functions, just like other manufacturers. The three-day UC protocol chipset from Cisco doesn't offer much differentiation. In contrast, other solutions provide more detailed graphical interfaces and attractive features in Policy Manager. For example, combining Aruba with ClearPass offers better positioning due to NAC and other functionalities. 

What needs improvement?

The multi-tenant solution needs improvement, especially in terms of speed. While it works, the graphics and call management could be better; sometimes, significant enhancements are needed.

When it comes to cloud solutions, Cisco has an edge over Aruba. Cisco’s LAN solutions benefit from open APIs, whereas Aruba’s offerings are more closed off. Cisco allows for more concurrent sessions and better bandwidth efficiency. 

They need to develop a cybersecurity solution beyond virtual machines and concurrent sessions. The pricing model should reflect a more comprehensive approach. It’s important to consider different factors and not rely on traditional metrics. 

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN for five years.

How are customer service and support?

Cisco provides 24/7 support, similar to Aruba. However, support is not up to par if you're referring to Stream. While you might encounter junior-level support at times, the overall service is reliable and aimed at addressing issues effectively.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

It's about the applications and the ability to control radio settings and monitor signal quality. The radio performance may not be the strongest when working with Cisco Meraki in telephony and complex IP environments. In my experience, Ruckus is the best in radio signaling, followed by Aruba and Cisco.

Aruba and Cisco offer similar levels of encryption protection. Regarding cybersecurity, Aruba tends to outperform Cisco, particularly in NAC solutions. Aruba provides a more effective policy management solution than Cisco, making its policy manager superior.

How was the initial setup?

The initial setup can be complex because it involves a CA provided by Aruba and integrated with Aruba ClearPass. With this CA, you can generate certificates, which are then downloaded to devices and users. This approach differs from others in its setup and management processes.

What other advice do I have?

Cisco had a significant share of the market, but it's lost some of it. It initially led in LAN, but now it faces strong competition. Fortinet has become a major competitor in Spain, particularly in terms of pricing, making it attractive across various industries.

Cisco is a bit pricey and has lost ground in LAN applications and policy management. When combining Cisco with Forescout and Aruba, Forescout is superior to Aruba and Cisco in terms of NAC, control, and office environments. However, Aruba performs better than Cisco in control and office settings. Cisco's use of RADIUS can be quite complex to maintain and install.

If customers have strong radio performance and robust network access control, Cisco is a strong choice for connectivity and straightforward deployment. However, if a customer wants a comprehensive solution that includes security, scalability, and a user-friendly interface, they should consider competitors who offer a more global solution.

Overall, I rate the solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Rohit Ghorpade - PeerSpot reviewer
Cloud network engineer at Bajaj Allianz General Insurance Co. Ltd.
Real User
Top 5Leaderboard
A cloud-managed, scalable, and user-friendly solution complemented by fast and knowledgeable tech support, seamless deployment, and a centralized dashboard for efficient management
Pros and Cons
  • "The most valuable features include key elements like creating SSIDs, networking configurations, and the ability to manage all devices through a single console."
  • "The pricing structure could be improved."

What is our primary use case?

We use it for our office's wireless solution, allowing employees to connect to Wi-Fi within the office environment.

What is most valuable?

The most valuable features include key elements like creating SSIDs, networking configurations, and the ability to manage all devices through a single console.

What needs improvement?

The pricing structure could be improved.

For how long have I used the solution?

We have been using it for approximately two years.

What do I think about the stability of the solution?

If my internet connection experiences disruptions, the Meraki registration on the internet goes offline, causing the device to also go offline. I would rate the stability nine out of ten.

What do I think about the scalability of the solution?

It's highly scalable, receiving a perfect rating of ten out of ten. It is extensively used by over ten thousand users.

How are customer service and support?

The technical support is prompt, knowledgeable, and customer-friendly.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

The deployment is quick and straightforward, requiring minimal time and effort. We simply need to configure the IP and default gateway. The implementation strategy depends on our business needs and the modifications or deployments we undertake, whether it's for production or office use. 
Seven individuals are responsible for managing all the information.

What's my experience with pricing, setup cost, and licensing?

The license is based on an annual subscription. It is a relatively expensive solution compared to traditional network alternatives.

What other advice do I have?

Overall, I would rate it nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director of Information Systems at a non-profit with 11-50 employees
Real User
Knowledgeable and helpful support, and it scales and load-balances to fit our needs
Pros and Cons
  • "What I like best about Meraki is that I can change it from anywhere."
  • "Initially, I liked some of the filtering features, but that's one of the components that we ran into problems with."

What is our primary use case?

Our basic feature here is that we're in the education field.

I used to be a Cisco controller-based program, and 

How has it helped my organization?

This product has absolutely improved the way our organization functions.

It's much faster and it's more balanced. It gives me the ability to balance the network a little bit better from a 2.4 interface, as far as channelization is concerned. Then, with AC coming out with the five gigahertz, getting much more stable, it's allowed a lot of us to switch over to that. However, it is important that you still have the support for 2.4 because it's out there.

What is most valuable?

What I like best about Meraki is that I can change it from anywhere. I'm really the only person here that understands the concepts, which means that if I'm not on campus, resolving the problem is something that I can do online.

We also have a resident program here as well. So, if something's not right with the resident or they have an issue with their internet over there, I can flip to make it go over to a different internet circuit pretty quickly without ever coming onto campus.

What needs improvement?

Initially, I liked some of the filtering features, but that's one of the components that we ran into problems with. We don't use it as much anymore. This is one of the things that I'm trying to find out if Aruba does better.

For example, I like all of my iOS devices to go on one network so that if they try to do iOS updates, we have an Apple server online so that they can just pull the iOS updates from it instead of having them on other parts of the network. Also, we're a one-to-one school where we give laptops out, and I'd like to be able to block the old laptops from being able to access the network. That means that the students are forced to use their new laptop, as opposed to an older one.

It would be really helpful if there were a way that the access point could determine whether the client has an AC radio and if so, force it to try and connect to there first. As it is now, it lets the client determine how it wants to connect. This is the case with wireless in general, but it would be nice to have this option.

For how long have I used the solution?

We have been using Cisco Meraki Wireless LAN for approximately six years.

What do I think about the stability of the solution?

The only time we've had any issue at all is when the firmware upgrades don't automatically apply. You can set them to automatically apply, but you have to be really careful in a school setting, because you can't just say, "Oh yeah, I want to reboot this building." It would mean that the entire building will go down. This means that you have to schedule those a little bit differently. I always do it manually instead of automatically.

I wish it would let us do one access point at a time because then I could literally do a building. It doesn't let you do one at a time. It does let you schedule them as a network but doesn't let you pick a specific access point for a specific time.

What do I think about the scalability of the solution?

This is a product that scales pretty easily. We have about 1,200 people using it.

We have students and teachers and parents, and then, of course, we have staff members in general, and lots of different devices. One of the big things that I will challenge people at, and I don't think a lot of people realize this, but the challenge of some school networks is, especially for us, I'll use a final time, for example, is all of a sudden you have to have 850 to 900 people on the network at one time.

The exam starts now and all 850 students have to get on the network now. You don't see that any other school at that point in time. Kids come on, they join whenever, they've already got it on. You don't see that, but in those classes when they have to start exams, everybody has to hit that network and load a page now. Your network has to be able to be designed to handle that.

This is one of the reasons we've had to balance the wireless to make sure that we've been able to get good successful connections throughout the entire campus inside of every classroom. That way, no access points overloaded or the bandwidth is not overloaded. If you lose one in the middle, it's enough that it can withstand the fail over of another classroom in the middle of that type of exam.

It is this concept and design that has allowed us to sustain this system for more than five years without a problem.

How are customer service and technical support?

The technical support is pretty good the team is very knowledgeable. Normally it takes once or twice to get through to them or get to the right level, but other than that, it's really good. I would rate them an eight out of ten.

Which solution did I use previously and why did I switch?

We originally had Cisco and it was really costly. They eventually grew out of our price range in terms of the price of their equipment.

How was the initial setup?

The initial setup is pretty straightforward.

Which other solutions did I evaluate?

We evaluated Aruba but at the time, I didn't feel that they were quite there. They had just introduced some of the web-related products, and Meraki was already seasoned.

We are currently looking at other products, including those from Aruba and Cisco. This is because our licensing is about to expire and it's time to upgrade the access points in some of our buildings. 

What other advice do I have?

My advice for anybody who is considering this product is that you have to evaluate what your overall goal is. If you have a team that's going to monitor your network, that's not going to be there, especially if they're offsite, then you're going to have to do a web-based solution because that's the easiest way that they can help maintain it, versus an on-premise solution.

That narrows you down to a couple of different entities. Then, you just have to look at your features and what you like, from security measures to applications to structure. You have to find what fits the best.

I would definitely do an evaluation with any of them to make sure that they all fit within your confines.

In summary, this is a good product but there is always room for improvement.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Danila Fradeani - PeerSpot reviewer
Strategie, Innovazione e Customer Experience – Analytics & Customer Experience (CEX) Manager at Telecom Italia
Real User
Secure internet access with good technical support, but management needs to be simplified
Pros and Cons
  • "The most valuable feature is the technology of the security that is offered."
  • "In the next release, I would like to see the central control plane have the flexibility to control and distribute policies to all LAN networks, balance the traffic, and the performance based on application monitoring."

What is our primary use case?

We use this product for the branch network connecting with the core application in the data centers of our main customers. 

We provide a Wi-Fi, secured internet connection for the customer branch.

This is an entry point to excel in other value-added services. 

Connectivity is the base of our internet provider service.

What is most valuable?

The most valuable feature is the technology of the security that is offered.

What needs improvement?

The connection to the internet via Wi-Fi, for external people who frequent the customer branch, needs improvement.

In the next release, I would like to see the central control plane have the flexibility to control and distribute policies to all LAN networks, balance the traffic, and the performance based on application monitoring.

For how long have I used the solution?

I have been using this solution for approximately three or four months.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

This is not an area that I have explored as I am not a project specialist, but we would like to increase our usage.

We have approximately 300 users.

How are customer service and technical support?

Technical support is good, but not easy to access and the technology is not open. It is very proprietary.

Which solution did I use previously and why did I switch?

We have to have a variety of solution vendors in our portfolio. Currently, we have Aruba, Huawei, and Fortinet.

We will be increasing our vendors to include others to enlarge our portfolio.

Aruba is better for radio performance coverage, and it's easier. Meraki is more secure.

How was the initial setup?

The initial setup is quite complex.

We have a team of six or seven internal members, plus the system integrator to maintain this solution.

What about the implementation team?

We used a systems integrator selected by Meraki.

What's my experience with pricing, setup cost, and licensing?

This solution is quite costly and there are costs in addition to the licensing fees.

Depending on the preference of the customer, we have some monthly or yearly licenses.

What other advice do I have?

This is a product I can recommend to others.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
It manager at MMA2
Reseller
Top 5
Easy-to-deploy product with good technical support services
Pros and Cons
  • "It's easy to manage and provides a clear network view, allowing efficient navigation down to the network details."
  • "The product's coverage area could be expanded. It would help ensure better connectivity."

What is our primary use case?

Our primary use case for the Cisco Meraki Wireless LAN solution is providing Internet access, particularly for guests and remote environments. It enables us to implement controls such as a hospitality landing page for guest authentication, enhancing security and user experience.

What needs improvement?

The product's coverage area could be expanded. It would help ensure better connectivity.

For how long have I used the solution?

We have been using Cisco Meraki Wireless LAN for three months.

What do I think about the stability of the solution?

I rate the platform's stability seven out of ten. Sometimes, there might be network outages or power shortages. The SSID remains safe; however, you may need to switch off your Wi-Fi and switch it back on the network to resolve connectivity issues.

What do I think about the scalability of the solution?

The scalability is quite satisfactory. I rate it around seven or eight, but not a perfect ten. I have deployed it for over 150 users.

How are customer service and support?

The technical support services are good.

How would you rate customer service and support?

Positive

How was the initial setup?

The product is easy to deploy. It took a few minutes to complete.

What's my experience with pricing, setup cost, and licensing?

The platform is highly priced. We have purchased its five-year license.

What other advice do I have?

Cisco Meraki Wireless LAN is quite helpful in supporting remote work environments. It's easy to manage and provides a clear network view, allowing efficient navigation down to the network details.

The most useful feature is the ability to determine and control traffic flow. Additionally, the reporting features are valuable. Since I manage the system through the cloud setup, the cloud management feature is quite easy to use. It has a network efficiency of 60%. The platform is stable and easy to deploy.

I rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Sairam Prem Vangala - PeerSpot reviewer
Technical Support Operations Manager at a financial services firm with 10,001+ employees
Real User
Top 5
An user-end connectivity solution that provides an overview of user analytics in its dashboard
Pros and Cons
  • "The tool's most valuable feature is report generation. Its dashboard helps me a lot with user analytics."
  • "Despite being enabled, I've encountered an issue where the alert main dashboard fails to detect when any of the devices go down. Hence, the tool's notification feature should improve. We have also faced issues with integration."

What is our primary use case?

We use the solution for user-end connectivity. 

What is most valuable?

The tool's most valuable feature is report generation. Its dashboard helps me a lot with user analytics.

What needs improvement?

Despite being enabled, I've encountered an issue where the alert main dashboard fails to detect when any of the devices go down. Hence, the tool's notification feature should improve. We have also faced issues with integration. 

For how long have I used the solution?

I have been using the product for five years. 

What do I think about the stability of the solution?

I rate the product's stability a ten out of ten. 

What do I think about the scalability of the solution?

I rate Cisco Meraki Wireless LAN's scalability a nine out of ten. My company has three users. 

How are customer service and support?

Cisco Meraki Wireless LAN's tech support is problematic and takes time to respond. We don't even have contact numbers. 

How was the initial setup?

Cisco Meraki Wireless LAN's deployment is simple. 

What's my experience with pricing, setup cost, and licensing?

Cisco Meraki Wireless LAN's pricing is high. 

What other advice do I have?

I rate the product a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
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Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.