Try our new research platform with insights from 80,000+ expert users
Information Technology Manager at jpsnetwork
Reseller
A scalable solution that can be managed remotely and has good support
Pros and Cons
  • "The ability to manage it remotely is the most valuable. If it has an internet connection, you can get to it. It is a great product for remote clinics. We kind of thought about doing this kind of standalone technology. Meraki is easy to manage. From a management perspective, it is the easiest to use, especially in the cloud. I like Meraki. I even have it in my home."
  • "I would like to see more cybersecurity. I would like the ability to go in and enhance security. Because WPA2 is becoming obsolete, many devices are now WPA3, but the challenge is that a lot of devices are not yet there. I would like to be able to go in and do monitoring, similar to ASPM. ASPM has the ability to monitor who's joining and who's active. It supports two-step monitoring. The stability of Cisco Meraki Wireless LAN can also be improved."

What is our primary use case?

Our use case is remote clinics. We have over 40 remote clinics, and we even use it in our mobile vans or buses for providing free medical to the homeless and those in need. 

We have a hybrid type infrastructure. We have Cisco as well as Aruba, but from the wireless perspective, it is all Aruba due to security and costs. Cisco Meraki Wireless LAN is deployed in a data center. We have our own infrastructure because of HIPAA compliance and other regulations. When going into the cloud, you don't know who is managing and whether they properly bedded in terms of sensitive, classified, and not classified information or data.

I also use it in my home. I have a cloud in my garage. I have converged network storage and everything else in my garage. My garage is a data center, and I consider it a cloud. I am using the latest version of this solution.

What is most valuable?

The ability to manage it remotely is the most valuable. If it has an internet connection, you can get to it. It is a great product for remote clinics. We kind of thought about doing this kind of standalone technology. 

Meraki is easy to manage. From a management perspective, it is the easiest to use, especially in the cloud. I like Meraki. I even have it in my home.

What needs improvement?

I would like to see more cybersecurity. I would like the ability to go in and enhance security. Because WPA2 is becoming obsolete, many devices are now WPA3, but the challenge is that a lot of devices are not yet there. 

I would like to be able to go in and do monitoring, similar to ASPM. ASPM has the ability to monitor who's joining and who's active. It supports two-step monitoring. The stability of Cisco Meraki Wireless LAN can also be improved.

For how long have I used the solution?

I have been using this solution since it came out. 

Buyer's Guide
Cisco Meraki Wireless LAN
April 2025
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.

What do I think about the stability of the solution?

Its stability could be improved.

What do I think about the scalability of the solution?

It has scalability. It can be scaled depending on your business needs.

How are customer service and support?

Cisco support is amazing. You get what you pay for. I did a network for the border patrol, and we used Cisco and another product called Antera. From the Cisco perspective, we were able to resolve any issues relating to ring networks, but for Antera, we had to rely on somebody from Taiwan, which was a challenge.

How was the initial setup?

Its initial setup is straightforward. We do wireless on all the access points.

What's my experience with pricing, setup cost, and licensing?

We do a three-year or five-year license and support. Its price could be better, but overall, we get competitive prices.

A lot of times, Cisco puts itself out of range, especially with Meraki. I've dealt with a lot of business development from Cisco, and they have always been accommodating, especially in dealing with hospitals or government. There is also a right time to buy it. July is when they are eager to sell a lot of things because that is the end of their calendar year.

What other advice do I have?

I would recommend this solution if it is right for your environment. I would rate Cisco Meraki Wireless LAN a nine out of ten. It is great, but it has room for improvement.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
MIGUEL ANGELFERNANDEZ - PeerSpot reviewer
Consultant at Markit Spain
Reseller
Top 20
Uses DNS for registration and provide encryption protection but lacks speed
Pros and Cons
  • "Cisco provides 24/7 support"
  • "The graphics and call management could be better."

How has it helped my organization?

Cisco uses DNS for registration and similar functions, just like other manufacturers. The three-day UC protocol chipset from Cisco doesn't offer much differentiation. In contrast, other solutions provide more detailed graphical interfaces and attractive features in Policy Manager. For example, combining Aruba with ClearPass offers better positioning due to NAC and other functionalities. 

What needs improvement?

The multi-tenant solution needs improvement, especially in terms of speed. While it works, the graphics and call management could be better; sometimes, significant enhancements are needed.

When it comes to cloud solutions, Cisco has an edge over Aruba. Cisco’s LAN solutions benefit from open APIs, whereas Aruba’s offerings are more closed off. Cisco allows for more concurrent sessions and better bandwidth efficiency. 

They need to develop a cybersecurity solution beyond virtual machines and concurrent sessions. The pricing model should reflect a more comprehensive approach. It’s important to consider different factors and not rely on traditional metrics. 

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN for five years.

How are customer service and support?

Cisco provides 24/7 support, similar to Aruba. However, support is not up to par if you're referring to Stream. While you might encounter junior-level support at times, the overall service is reliable and aimed at addressing issues effectively.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

It's about the applications and the ability to control radio settings and monitor signal quality. The radio performance may not be the strongest when working with Cisco Meraki in telephony and complex IP environments. In my experience, Ruckus is the best in radio signaling, followed by Aruba and Cisco.

Aruba and Cisco offer similar levels of encryption protection. Regarding cybersecurity, Aruba tends to outperform Cisco, particularly in NAC solutions. Aruba provides a more effective policy management solution than Cisco, making its policy manager superior.

How was the initial setup?

The initial setup can be complex because it involves a CA provided by Aruba and integrated with Aruba ClearPass. With this CA, you can generate certificates, which are then downloaded to devices and users. This approach differs from others in its setup and management processes.

What other advice do I have?

Cisco had a significant share of the market, but it's lost some of it. It initially led in LAN, but now it faces strong competition. Fortinet has become a major competitor in Spain, particularly in terms of pricing, making it attractive across various industries.

Cisco is a bit pricey and has lost ground in LAN applications and policy management. When combining Cisco with Forescout and Aruba, Forescout is superior to Aruba and Cisco in terms of NAC, control, and office environments. However, Aruba performs better than Cisco in control and office settings. Cisco's use of RADIUS can be quite complex to maintain and install.

If customers have strong radio performance and robust network access control, Cisco is a strong choice for connectivity and straightforward deployment. However, if a customer wants a comprehensive solution that includes security, scalability, and a user-friendly interface, they should consider competitors who offer a more global solution.

Overall, I rate the solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Flag as inappropriate
PeerSpot user
Buyer's Guide
Cisco Meraki Wireless LAN
April 2025
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
Rohit Ghorpade - PeerSpot reviewer
Cloud network engineer at Bajaj Allianz General Insurance Co. Ltd.
Real User
Top 5Leaderboard
A cloud-managed, scalable, and user-friendly solution complemented by fast and knowledgeable tech support, seamless deployment, and a centralized dashboard for efficient management
Pros and Cons
  • "The most valuable features include key elements like creating SSIDs, networking configurations, and the ability to manage all devices through a single console."
  • "The pricing structure could be improved."

What is our primary use case?

We use it for our office's wireless solution, allowing employees to connect to Wi-Fi within the office environment.

What is most valuable?

The most valuable features include key elements like creating SSIDs, networking configurations, and the ability to manage all devices through a single console.

What needs improvement?

The pricing structure could be improved.

For how long have I used the solution?

We have been using it for approximately two years.

What do I think about the stability of the solution?

If my internet connection experiences disruptions, the Meraki registration on the internet goes offline, causing the device to also go offline. I would rate the stability nine out of ten.

What do I think about the scalability of the solution?

It's highly scalable, receiving a perfect rating of ten out of ten. It is extensively used by over ten thousand users.

How are customer service and support?

The technical support is prompt, knowledgeable, and customer-friendly.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

The deployment is quick and straightforward, requiring minimal time and effort. We simply need to configure the IP and default gateway. The implementation strategy depends on our business needs and the modifications or deployments we undertake, whether it's for production or office use. 
Seven individuals are responsible for managing all the information.

What's my experience with pricing, setup cost, and licensing?

The license is based on an annual subscription. It is a relatively expensive solution compared to traditional network alternatives.

What other advice do I have?

Overall, I would rate it nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director of Information Systems at a non-profit with 11-50 employees
Real User
Knowledgeable and helpful support, and it scales and load-balances to fit our needs
Pros and Cons
  • "What I like best about Meraki is that I can change it from anywhere."
  • "Initially, I liked some of the filtering features, but that's one of the components that we ran into problems with."

What is our primary use case?

Our basic feature here is that we're in the education field.

I used to be a Cisco controller-based program, and 

How has it helped my organization?

This product has absolutely improved the way our organization functions.

It's much faster and it's more balanced. It gives me the ability to balance the network a little bit better from a 2.4 interface, as far as channelization is concerned. Then, with AC coming out with the five gigahertz, getting much more stable, it's allowed a lot of us to switch over to that. However, it is important that you still have the support for 2.4 because it's out there.

What is most valuable?

What I like best about Meraki is that I can change it from anywhere. I'm really the only person here that understands the concepts, which means that if I'm not on campus, resolving the problem is something that I can do online.

We also have a resident program here as well. So, if something's not right with the resident or they have an issue with their internet over there, I can flip to make it go over to a different internet circuit pretty quickly without ever coming onto campus.

What needs improvement?

Initially, I liked some of the filtering features, but that's one of the components that we ran into problems with. We don't use it as much anymore. This is one of the things that I'm trying to find out if Aruba does better.

For example, I like all of my iOS devices to go on one network so that if they try to do iOS updates, we have an Apple server online so that they can just pull the iOS updates from it instead of having them on other parts of the network. Also, we're a one-to-one school where we give laptops out, and I'd like to be able to block the old laptops from being able to access the network. That means that the students are forced to use their new laptop, as opposed to an older one.

It would be really helpful if there were a way that the access point could determine whether the client has an AC radio and if so, force it to try and connect to there first. As it is now, it lets the client determine how it wants to connect. This is the case with wireless in general, but it would be nice to have this option.

For how long have I used the solution?

We have been using Cisco Meraki Wireless LAN for approximately six years.

What do I think about the stability of the solution?

The only time we've had any issue at all is when the firmware upgrades don't automatically apply. You can set them to automatically apply, but you have to be really careful in a school setting, because you can't just say, "Oh yeah, I want to reboot this building." It would mean that the entire building will go down. This means that you have to schedule those a little bit differently. I always do it manually instead of automatically.

I wish it would let us do one access point at a time because then I could literally do a building. It doesn't let you do one at a time. It does let you schedule them as a network but doesn't let you pick a specific access point for a specific time.

What do I think about the scalability of the solution?

This is a product that scales pretty easily. We have about 1,200 people using it.

We have students and teachers and parents, and then, of course, we have staff members in general, and lots of different devices. One of the big things that I will challenge people at, and I don't think a lot of people realize this, but the challenge of some school networks is, especially for us, I'll use a final time, for example, is all of a sudden you have to have 850 to 900 people on the network at one time.

The exam starts now and all 850 students have to get on the network now. You don't see that any other school at that point in time. Kids come on, they join whenever, they've already got it on. You don't see that, but in those classes when they have to start exams, everybody has to hit that network and load a page now. Your network has to be able to be designed to handle that.

This is one of the reasons we've had to balance the wireless to make sure that we've been able to get good successful connections throughout the entire campus inside of every classroom. That way, no access points overloaded or the bandwidth is not overloaded. If you lose one in the middle, it's enough that it can withstand the fail over of another classroom in the middle of that type of exam.

It is this concept and design that has allowed us to sustain this system for more than five years without a problem.

How are customer service and technical support?

The technical support is pretty good the team is very knowledgeable. Normally it takes once or twice to get through to them or get to the right level, but other than that, it's really good. I would rate them an eight out of ten.

Which solution did I use previously and why did I switch?

We originally had Cisco and it was really costly. They eventually grew out of our price range in terms of the price of their equipment.

How was the initial setup?

The initial setup is pretty straightforward.

Which other solutions did I evaluate?

We evaluated Aruba but at the time, I didn't feel that they were quite there. They had just introduced some of the web-related products, and Meraki was already seasoned.

We are currently looking at other products, including those from Aruba and Cisco. This is because our licensing is about to expire and it's time to upgrade the access points in some of our buildings. 

What other advice do I have?

My advice for anybody who is considering this product is that you have to evaluate what your overall goal is. If you have a team that's going to monitor your network, that's not going to be there, especially if they're offsite, then you're going to have to do a web-based solution because that's the easiest way that they can help maintain it, versus an on-premise solution.

That narrows you down to a couple of different entities. Then, you just have to look at your features and what you like, from security measures to applications to structure. You have to find what fits the best.

I would definitely do an evaluation with any of them to make sure that they all fit within your confines.

In summary, this is a good product but there is always room for improvement.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Danila Fradeani - PeerSpot reviewer
Strategie, Innovazione e Customer Experience – Analytics & Customer Experience (CEX) Manager at Telecom Italia
Real User
Top 20
Secure internet access with good technical support, but management needs to be simplified
Pros and Cons
  • "The most valuable feature is the technology of the security that is offered."
  • "In the next release, I would like to see the central control plane have the flexibility to control and distribute policies to all LAN networks, balance the traffic, and the performance based on application monitoring."

What is our primary use case?

We use this product for the branch network connecting with the core application in the data centers of our main customers. 

We provide a Wi-Fi, secured internet connection for the customer branch.

This is an entry point to excel in other value-added services. 

Connectivity is the base of our internet provider service.

What is most valuable?

The most valuable feature is the technology of the security that is offered.

What needs improvement?

The connection to the internet via Wi-Fi, for external people who frequent the customer branch, needs improvement.

In the next release, I would like to see the central control plane have the flexibility to control and distribute policies to all LAN networks, balance the traffic, and the performance based on application monitoring.

For how long have I used the solution?

I have been using this solution for approximately three or four months.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

This is not an area that I have explored as I am not a project specialist, but we would like to increase our usage.

We have approximately 300 users.

How are customer service and technical support?

Technical support is good, but not easy to access and the technology is not open. It is very proprietary.

Which solution did I use previously and why did I switch?

We have to have a variety of solution vendors in our portfolio. Currently, we have Aruba, Huawei, and Fortinet.

We will be increasing our vendors to include others to enlarge our portfolio.

Aruba is better for radio performance coverage, and it's easier. Meraki is more secure.

How was the initial setup?

The initial setup is quite complex.

We have a team of six or seven internal members, plus the system integrator to maintain this solution.

What about the implementation team?

We used a systems integrator selected by Meraki.

What's my experience with pricing, setup cost, and licensing?

This solution is quite costly and there are costs in addition to the licensing fees.

Depending on the preference of the customer, we have some monthly or yearly licenses.

What other advice do I have?

This is a product I can recommend to others.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Gordon Maclean - PeerSpot reviewer
Director at Probado Limited
Real User
Top 20
Provides a seamlessly integrated, cloud-managed solution with excellent scalability, stability, and high-quality performance
Pros and Cons
  • "The primary value lies in the ease of configuration; these products seamlessly integrate, and work well together."
  • "It is not a budget-friendly solution."

What is our primary use case?

The majority of our Meraki sales focus on advising and implementing robust networks. In some instances, we complement these setups by incorporating Meraki switches into the infrastructure.

What is most valuable?

It is highly effective and user-friendly. The primary value lies in the ease of configuration; these products seamlessly integrate, and work well together. Deployment is straightforward and hassle-free.

What needs improvement?

It is not a budget-friendly solution. If, for instance, you invest in Meraki access points with five-year licensing keys, a significant downside is that once that licensing period expires, the devices cease to function unless you either renew the licenses or replace the hardware.

For how long have I used the solution?

We have been working with it for approximately ten years.

What do I think about the stability of the solution?

It consistently maintains stability, ensuring a reliable and robust performance for our network infrastructure. I would rate it nine out of ten.

What do I think about the scalability of the solution?

It offers excellent scalability, making it well-suited for medium-sized businesses like ours, with approximately ten clients. I would rate it nine out of ten.

How are customer service and support?

I would rate its customer service and support nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward. I would rate it nine out of ten.

What about the implementation team?

The deployment time varies, contingent on factors such as network size and complexity. Generally, assuming the access points are already in place, you can deploy around five access points in a couple of hours. This estimate considers a straightforward setup where the cabling is pre-installed, and the configuration process involves mounting the devices. However, the actual time may extend to three hours or more for more intricate networks with additional considerations like VLANs and user policies. Typically, we begin by ensuring the client has network points in the desired locations for the access devices, a responsibility that lies with them. We then proceed to configure the devices before they are sent to the site. An engineer is dispatched to install the access points, conduct network testing, and finalize the setup. To assess network coverage, our engineers employ software during on-site walks. The process involves creating a heat map, which is initially loaded onto the site to plan the optimal placement of access points. We share this anticipated coverage model with the client, keeping them informed about the expected outcomes. While we can't guarantee absolute accuracy due to factors like wall construction details, we work closely with the client to align their expectations. Following the installation, we use additional software tools to verify the actual coverage and performance, ensuring the client has a clear understanding of their investment.

What's my experience with pricing, setup cost, and licensing?

The pricing is on the higher side. I would rate it eight out of ten. While it may be relatively expensive, Cisco Meraki Wireless LAN justifies its cost with its high-quality features and performance.

What other advice do I have?

My advice is to thoroughly assess and plan the placement of access points in your network. Planning is the key. Overall, I would rate it nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: MSP
PeerSpot user
reviewer1231155 - PeerSpot reviewer
Senior Network Admin at a educational organization with 501-1,000 employees
Real User
Top 20
Terrible licensing, trouble with updating, and unhelpful support advice.
Pros and Cons
  • "It is very handy to have a support number to call."
  • "The licensing model is a terrible idea."

What is our primary use case?

The solution was deployed in five locations in The Netherlands. We are in K-12 education. Around 2000 students and 500 staff have used Meraki WiFi for the past seven years. 

Younger students have Apple iPads and older students use Microsoft Surface. Staff have a mixture of Dell laptops and Microsoft Surfaces, and can move between sites using the same SSID on all sites. 

Infrastructure is mostly Cisco Catalyst switches L2 and L3, with Sophos firewalls. The use of mobile devices is mainly internet browsing, with some local access to internal database applications.

How has it helped my organization?

Cisco Meraki is easy to set up and maintain, yet has issues with firmware updates breaking functions, and not being fixed for months - in one case more than one year. 

Roaming seems to be a function they break regularly with their updates, and then cannot find a solution for. They ask us to wait 18 months for a fix, whilst telling us to upgrade to fix other issues, and not fixing the roaming issue. 

If you don’t discover the problem within two weeks, they refuse to downgrade you to a working firmware version, leaving you with a non-working one. 

And putting the emphasis on you to prove you have a problem. We are a Microsoft school and don’t have Apple, and yet they asked us to find a personal Apple device to install packet capture software on, so they can troubleshoot their issues. It took more than a month to get them to admit there was a problem with their firmware and roll it back to a working version. All the time, students were having problems with roaming.

Licensing is obviously an issue with these devices. You need to buy a license to keep it working. If the license runs out you have no WiFi anymore.

For the last issue I reported, the response from the helpdesk was ‘use a less complex password’. Our password was ‘password’.

On the positive side, they will replace any broken hardware without question.

After five years we decided to replace our old Meraki APs, and Cisco gave a quote for 80 thousand euros, plus they wanted us to relocate every access point to a different position in the building. Another company gave us a quote for a quarter to this price, with no licenses needed and access points in every classroom. Needless to say, we ditched Meraki.

What is most valuable?

It is very handy to have a support number to call. They will replace the hardware the next day if you prove it is broken.

The dashboard has a lot of functions and is fast, and you can configure everything you need from the dashboard.

The app is handy - when it works and you can log in.

Firewall and traffic shaping are very useful. Also, application blocking is handy.

You can see exactly which clients are connected to which device and trace traffic going to that device.

Maps and floor plans are very useful to see where a client is connected.

What needs improvement?

The licensing model is a terrible idea. Don’t buy a license for seven years, you will be stuck with old hardware that doesn’t work properly anymore, and can’t be replaced and you are expected to pay yourself to replace in order to fix their issues. If they can't fix the issues anymore in 7-year-old hardware they should replace the hardware at their expense, however, all they say is you have to buy new hardware. A maximum of a five-year license is my recommendation. WiFi technology moves fast and seven-year-old hardware is no longer workable.

The limit of two weeks on rolling back a firmware update is ridiculous. If you report a problem that affects a whole location they should let you roll back the firmware after any amount of time, not limited to two weeks. Then you have to spend a month every day on the phone trying to persuade them that you have a serious issue with their firmware.

For how long have I used the solution?

I've used the solution for seven years.

What do I think about the stability of the solution?

The stability is fine until you upgrade firmware and then discover something doesn't work. 

What do I think about the scalability of the solution?

The solution is good and easy to scale if you keep the same settings everywhere.

How are customer service and support?

The helpdesk is always available to help you, but their help is very limited sometimes. For example, if you have gone over the 2 weeks deadline with downgrades, they can refuse to downgrade you until you prove to them that your new firmware isn't working properly. So don't expect to have working WiFi for a few weeks, whilst you try and prove to the helpdesk you have a problem. Then after a month they finally admit there is an issue, and agree to downgrade you, and all the problems magically go away. Until the next time, you upgrade.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used Cisco's traditional WiFi with hardware controllers on all sites - AIR-CAP and AIR-LAP

We switched due to the fact that the cloud dashboard to manage all sites seemed like a great idea, no more controllers on-site to maintain, and support was built in to the licensing.

How was the initial setup?

The setup was done by a reseller, who said 'this is a standard install, nothing special' until we had 1,000 students all come into the school after the holiday and discovered it didn't work properly. 

Then when talking with Meraki, we discovered the reseller had set it up with default settings, hadn't accounted for high density, and didn't do the channel planning properly. After several re-visits, they did a channel plan and set it up manually, which did help.

What about the implementation team?

Through a reseller. Level of expertise = nil. Meraki had to tell them how to setup the correct channels.

What was our ROI?

High capital expenditure and licensing costs make it an expensive option compared to other vendors in the market.

What's my experience with pricing, setup cost, and licensing?

The cost of the hardware and licensing is extreme compared to other vendors. The Meraki model would be great for small/medium businesses with many locations to manage in one dashboard. However, it's not good for education, the roaming often doesn't work and the rollback is difficult, especially if Meraki decide they are not going to help you, and not fix their issues for 18 months.

Which other solutions did I evaluate?

We might have looked at Ruckus and Aruba, however, Meraki seemed like the best option for us. It was also recommended by Oxford University at an education event.

What other advice do I have?

Make sure it's the right solution for your business. Don't buy a seven-year license as seven years is too long in the WiFi space. 

Get a good reseller who will give you good support, not just say "contact Meraki" every time you have a problem.

We are transitioning away from Meraki to another vendor, with four sites down and one to go. There are no regrets so far.

EDIT: 7 years later, our new wifi vendor so much better. Cheaper, stable and much easier to manage.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
John Vighetto - PeerSpot reviewer
Owner at Vighetto Networking, Inc.
Reseller
Highly reliable, effective site blocking, and beneficial reports
Pros and Cons
  • "The settings of Cisco Meraki Wireless LAN can be very granular. You can lock down and block devices with the controls. For example, we have four different wireless settings, such as guest, employee, security, and backup. For example, the settings for the employees, if they use laptops, they're required to have certain settings, such as an antivirus installed. If they do not then Cisco Meraki Wireless LAN will not let them connect. This is very good protection because the network works on the bringing your own device(BYOD) principle. It's a BYOD environment now, and you also don't want them to bring infection into the environment because these people are connecting to the LAN via wireless connections. We have to be careful because we're managing it, we have to be very strict with regards to the rules and policies."
  • "The way Cisco Meraki Wireless LAN groups certain things, as far as the devices for either monitoring and or configuring them should be done better. They should be grouped a little bit differently because if I want to configure something, a different setting on an SSID, I have to go to their specific area where I would have thought it should be clumped as a dropdown menu in another area."

What is our primary use case?

We have been using the latest versions of Cisco Meraki Wireless LAN because we were deploying them in a new restaurant, we had all new solutions. The only difference was that because of COVID everyone has devices on backorder and we had to compare different Meraki devices. We had to redesign our plans based on what was in stock in the wholesaler inventory. They were all enterprise-level Meraki devices.

The deployment is on-premise but we manage the solution from the cloud.

The owner of the restaurant where Cisco Meraki Wireless LAN was implemented wanted to receive very detailed analytics and metrics based on the customer traffic that he would have. We wanted to capture the information from the customers either walking outside of the restaurant or enjoying the food inside, then adjust his marketing accordingly.

How has it helped my organization?

Cisco Meraki Wireless LAN has improved our organization by providing us with a sense of security. When anyone is connected wirelessly, you're not going to get compromised. You're not going to receive a bunch of pop-up ads, and the beneficial functionality of Cisco Meraki Wireless LAN has been great. It has strong encryption and since my customer has a fast internet speed, they have good wireless speed.  The owner was extremely happy with the solution, not only the functionality, the daily use, but the analytics and metrics that he wanted were available.

What is most valuable?

The settings of Cisco Meraki Wireless LAN can be very granular. You can lock down and block devices with the controls. For example, we have four different wireless settings, such as guest, employee, security, and backup. For example, the settings for the employees, if they use laptops, they're required to have certain settings, such as an antivirus installed. If they do not then Cisco Meraki Wireless LAN will not let them connect. This is very good protection because the network works on the bringing your own device(BYOD) principle. It's a BYOD environment now, and you also don't want them to bring infection into the environment because these people are connecting to the LAN via wireless connections. We have to be careful because we're managing it, we have to be very strict with regards to the rules and policies.

What needs improvement?

The way Cisco Meraki Wireless LAN groups certain things, as far as the devices for either monitoring and or configuring them should be done better. They should be grouped a little bit differently because if I want to configure something, a different setting on an SSID, I have to go to their specific area where I would have thought it should be clumped as a dropdown menu in another area.

It would be a benefit for Cisco to make an application for mobile devices. For example, an Apple or Android application for either a smartphone or a tablet. It would be useful to log in and use the dashboards to have a central control panel. It could be used to allow alerts to be received quickly if they went to mobiles devices. 10 times out of 10, you will have access to your phone before you have any other device on you. For example, one of the managed services that I use is Continuum which was purchased by ConnectWise making it a ConnectWise solution. They have an application for alerts that I can click on, and it will open the application on my phone. I can go in and see the alerts and trouble tickets and receive information, such as which client it is, which computer, server, or laptop. At that point, I can either click on another link and remote into it, or I can call the customer and notify them of the alert and that they could experience some delay or lag or problem with the internet connection because of their network card on their laptop. I do not have time to sit in front of the dashboard and if the alerts could be managed from a mobile device that would be a big help. 

You could spend all day looking at the bandwidth, or who is potentially looking at what in the network. Once you know what to lock down from the users, such as social media sites. If you have the employees on a separate wireless network, you can lock down all social media, to where they have no access to the social media. Additionally, you can block eBay, or anywhere you can purchase from, no porn, no adult content, it works very well wirelessly. It is a good solution.

I am not the first to think about additional features or improvements. They most likely have a lot of features in the works. Since I have many clients now I'll subscript to their next newsletter that they put out. They may have a mobile application coming out in the near future.

For how long have I used the solution?

I have used Cisco Meraki Wireless LAN for approximately 10 years.

What do I think about the stability of the solution?

I have not had any issues with the stability of the Cisco Meraki Wireless LAN. I am extremely satisfied with its performance and quality.

What do I think about the scalability of the solution?

The stability of Cisco Meraki Wireless LAN has been great. I am highly satisfied.

How are customer service and support?

I have contacted the support from Cisco. Recently I couldn't find where to do something on one of the main Cisco switches. It was a PoE switch, and I sent an email out to the support at approximately 10:00 and I received an email response early morning hours at approximately 5:00. I was very happy. They asked me a couple of questions, and then when I tried what they'd suggested that I should try, it worked. It was only one little setting that I missed, that I didn't check, and everything came up fine. Then I replied to the email, and they closed the ticket.

I'm very happy with their support. Additionally, they said in the email, if I have a critical issue that needs a more immediate response we can call a number to receive immediate support. I thought this was great. We are an enterprise client of Cisco because the solutions that we have purchased allow us this extra immediate service. 

How was the initial setup?

The initial setup of Cisco Meraki Wireless LAN was straightforward. You create the network, you add in the license, it pulls in all the devices, then you only need to rename the devices to whatever you want. What I enjoy are the ones I always request or require is a floor plan from the architect. I upload the floor plan, and I place it on the map, similar to a Google map. I place where all the devices are located within that floor plan on the map, and I provide that as documentation to the clients and they love it.

I would rate Cisco Meraki Wireless LAN implementation a five out of five.

What about the implementation team?

We do the implementation, maintenance, and support of Cisco Meraki Wireless LAN. You set the solution up and it runs, it is pretty simple to manage. 

We are very particular with email alerts when we receive them. When we receive the alerts, we will let the client know that on a particular evening or morning during the weekday or weekend, or early morning hours, we will be sending a firmware update or an update for the software. We do it in a way that does not affect them.

If everyone were to see all the features, utilities, and tools that can be used and the reporting that Cisco Meraki Wireless LAN can provide, I think they would be able to better justify the cost. Although, it's still a little bit on the pricey side, and for me to explain everything in plain English to a non-tech person would take a while. 

It would take me upwards of an hour because I would be a very big cheerleader for this solution. I'm an extreme fanatic about Cisco Meraki Wireless LAN. That's why I wanted to show them the comparison between the Ubiquiti and the Ruckus solutions next to Cisco, and the biggest hesitation is the price of the solution, which includes the licensing, and renewal. Otherwise, Ubiquiti would win, but the problem with Ubiquiti is, they don't have the granular type of customization of reporting that the owner of the restaurant wanted.  I'm sure that once he gets started and he gets people in there, he is going to see that it is worth it. 

He won't have a problem with it moving forward, but the price was a tough sell. We thought at first we weren't going to get it. We used a report from PeerSpot for two clients to compare solutions. One of the two we did receive as a client and the other one we did not. I feel that the client that we did not sell Cisco Meraki Wireless LAN to will come back to us because they were focused on purchasing a cheap solution. However, as they say, you get what you pay for. They might be calling us back in a month to potentially change solutions.

What was our ROI?

The customer we implemented Cisco Meraki Wireless LAN for found the reporting invaluable, and it paid for the cost of the implementation of the wireless devices.

What's my experience with pricing, setup cost, and licensing?

My client has made comments on the price, indicating it is expensive, however you do receive a lot for the money that you did spend on the solution. The price of the annual renewal of the licensing of Cisco Meraki Wireless LAN is a little high. We wish the price would drop.

I have looked at our parts and labor sheet, for a three-year license for three access points and the A port PoE switch, will cost approximately $1,200. It is approximately $400 a year for licensing for Cisco Meraki Wireless LAN.

What other advice do I have?

In the beginning, I had to find and figure out where to find certain functions. The logistics of where things are configured or located in the dashboard can be difficult to find, it could be more intuitive. It's not a perfect solution. However, if money weren't an object, I would suggest that everyone should use a Cisco Meraki Wireless LAN solution.

My advice to those that have not used a Cisco Meraki Wireless LAN, I would recommend them to check the community forums that are available and ask questions there. They're very helpful. There are several YouTube videos that can be used to receive a good overview. They do provide useful documentation with the solution, but they tell you to go online to this specific link and it'll explain in great details step by step what you have to do. 

There are consultants, such as myself, that have YouTube channels. They show you step by step how to set up your first network from start to finish, what to change, what settings to use, what not to use, and depending on the scenario, what changes you need to make, how to use the dashboard, how to add licenses to assigned products. How to create a splash page for a guest login and if you want them to click through, and after redirect them to that client's website before they click on and connect to the internet and go someplace else. There are a lot of other outside non-Cisco vendors and consultants that put a lot of information out there. I've always told people, Google and YouTube are your best friends.

I grew up where, to find something, you would have to physically go to the library, and you had to go through the Rolodex card catalog file to find a book. The process would take a couple of hours, with the technology today the process now can take a couple of seconds, and you can download a digital copy of the book and read it on your Kindle, iPad, or whatever device you choose. 

Cisco is very picky about their solutions, they strive for accuracy and non-buggy software. I commend them for that, and there's a price to pay for research and design.

I rate Cisco Meraki Wireless LAN a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Product Categories
Wireless LAN
Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.