We are resellers and our customers are generally medium to enterprise size organizations. I'm the senior manager and we are partners with Cisco.
Senior Manager at a comms service provider with 51-200 employees
Easy to configure and manage with a great dashboard; lacking sufficient modules and switching categories
Pros and Cons
- "Great architecturally based dashboard and the solution is accessible from anywhere."
- "When it comes to switching, Meraki lacks categories of features."
What is our primary use case?
What is most valuable?
The dashboard is a great feature that is architecturally based and I like the fact that the solution is accessible from anywhere. As an administrator, it is very useful to have access to the dashboard from anywhere through my mobile Meraki app. I can see if there are any issues and can get alerts over my emails. The basic value of the product is the ease of use and ease of access from anywhere. The product is very easy to manage, easy to configure, and easy for our customers to understand. It's the ease of use that sells Meraki. When it's used as a whole stack, Meraki is one of the very good and easy to manage products.
What needs improvement?
There are a lot of improvements that could be made, especially from the feature point of view. If you compare the Meraki firewall to UTM, Meraki has close to 90% of all the features that UTM offers but there are some that are lacking and that need to be rectified. For example, UTM has a feature that enables you to block videos inside Facebook or block particular applications inside another application. In Meraki, you can only block the entire app or the entire URL. For example, you can block the category video, but not any applications that are inside apps. When it comes to switching, Meraki lacks categories of features, like the traditional Cisco, Aruba, or Ruckus app, and I think they need to increase the number of modules and categories of switches.
For how long have I used the solution?
I've been using this solution for almost six years.
Buyer's Guide
Cisco Meraki Wireless LAN
December 2024
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
What do I think about the stability of the solution?
The product is stable and I have not seen any issues over the past couple of years.
What do I think about the scalability of the solution?
The solution is scalable, the only problem we had earlier was the Meraki firewall did not support more than two ISC links, but I think the hardware has matured and can now support more than two ISC links. Some years ago now, Meraki used to lose many customers because it didn't support more than two ISC links.
How are customer service and support?
It's very easy to get support from Meraki, because everything is there in the dashboard. You just need to open a case through the dashboard and you get good support.
What's my experience with pricing, setup cost, and licensing?
The pricing is a little higher than other similar architecture products such as Ruckus or Aruba. Meraki has a premium pack added to it so it's costly.
What other advice do I have?
If you're a medium enterprise type of organization, I'd recommend something like Meraki, at least from the wireless point of view, because I think it has a very, very simple and easy-to-use dashboard. As mentioned, it's easy to configure and very easy to manage. Wherever there are very low resources to manage a network, Meraki is the one. If a company isn't managing many people and there aren't too many network administrators, it's a very good solution.
I rate the solution seven out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
IT Sales Engineer at Comstar - Information Systems Associates Ltd.
Offers flexibility and a centralized dashboard
Pros and Cons
- "The product offers HA solutions and redundancy features to ensure reliable operations."
- "There needs to be some work done on security because, with time, some viruses may emerge that one may not know about."
What is our primary use case?
I have sold Cisco Meraki Wireless LAN in Pakistan's market since its cloud management features are good.
The product is useful for security purposes, specifically network security or to secure a network. It is useful for our company's clients who want to secure their network over the cloud. The product helps to manage your network centrally.
How has it helped my organization?
The product offers solutions for businesses ranging from small to large companies. The product offers HA solutions and redundancy features to ensure reliable operations. Some products don't offer the aforementioned features. The tool offers products for small businesses and large enterprises, with high availability and redundancy features.
What needs improvement?
There needs to be some work done on security because, with time, some viruses may emerge that one may not know about. The tool provides basic security features for VPNs like IPS and IDS. The tool should have its own lab where engineers can work on new viruses or upcoming and undefined viruses.
For how long have I used the solution?
I have been using Cisco Meraki Wireless LAN for more than two years. I am a seller of the product.
What do I think about the stability of the solution?
The product's stability is good. The product can improve in the area of security. The switches provided by the product are good and are commonly used in Pakistan. There is also demand for used switches in Pakistan. In Pakistan, businesses cannot afford new switches, or they face some import-related issues when it comes to products like the Cisco Meraki Wireless LAN. Pakistan market has a few network switches in stock as a backup. In terms of network switches, the tool is good, and I rate it an eight and a half out of ten. In terms of security, the product needs to improve.
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
If I compare the other brands in the market, like Sangfor or Sophos, with Cisco in terms of security, I see that Cisco is not a part of the Gartner Report. Cisco is deployed in multinational companies and not in small to mid-sized organizations.
How are customer service and support?
The solution's technical support is good. Through Google, you can get support from the product's community website, on which you can reach out to comments to help you deal with the areas where you are stuck with the product.
How was the initial setup?
The product's initial setup phase is not complex. It is quite easy to configure or deploy it due to its simple and centralized backbone.
The solution is deployed on the cloud model.
The deployment process is easy since you just need to connect the firewall. You can log in to Cisco portal and put in your password and user information, after which it opens your dashboard. You can configure whatever policy you want to implement and use it as per your requirements. You can activate your license by simply putting in the license key. If you face any issues with the tool, you can open a ticket with Cisco's support team or approach resellers. I also help people who face issues with the product. I can align my technical team to help those who have issues with the tool.
Which other solutions did I evaluate?
Against Cisco Meraki Wireless LAN, I offer tools like Sangfor and Sophos. Many of my company's customers opt for Sophos, considering its visibility in the Gartner Report.
What other advice do I have?
only sold a few Cisco Meraki Wireless LANs in the market. My company's clients had asked me about the specific models of the product, and I had them in stock, so I sold them without having to convince them or tell them the technical features of the tool. My company's clients already know about the product via its website and how easy it is to integrate and use the scalability features. My company's clients are also aware of the tool's subscription and base licensing that Cisco offers. As I am a salesperson, I don't think it's difficult to convince IT people to use the tool since they already know about Cisco. It is a positive thing how Cisco has captured the market.
The most valuable feature of the product for network management stems from the fact that the product is flexible, has a centralized dashboard, and offers a yearly subscription-based licensing model and support while being scalable, reliable, and cloud-centric. The tool is already popular in the market.
The tool's analytics are quite capable of securing a user's network, and the insights from Cisco Meraki ITM are good as they allow organizations to get valuable insights in areas like visitor behavior, traffic patterns, and device presence in an environment. There are a lot of resellers that deal in Cisco, so its availability is not difficult.
In terms of the tool's built-in security features, VPN capabilities are quite good. Intrusion detection systems and intrusion prevention systems (IPS) can filter out malicious content and offer advanced security features. The product can offer protection against malware and offer a threat intelligence platform. The tool provides basic features that can be used as default or built-in functionalities.
Considering the technical support and security features, I recommend the product to those who plan to use it.
The scalability of the tool aligns with my organization's goals.
I rate the overall tool out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Cisco Meraki Wireless LAN
December 2024
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Senior Manager of Enterprise Systems at a computer software company with 201-500 employees
User-friendly interface, simple to install, configure, and deploy, and good technical support
Pros and Cons
- "The most important feature is flexibility."
- "The only concern is when the license has expired and it will no longer function, the entire network goes down, without any notification, or warning."
What is most valuable?
The most important feature is flexibility.
I believe it is user-friendly. The techie guys don't care for it, but in my opinion, essentially, it has a very simple interface. Most other vendors are now including those in their dashboard features and interfaces as well.
What needs improvement?
The only concern is when the license has expired and it will no longer function, the entire network goes down, without any notification, or warning.
The price could be reduced.
For how long have I used the solution?
I have been working with Cisco Meraki Wireless LAN for four or five years.
The first implementation we did was with the MR32. MR32, MR42, and MR62
What do I think about the stability of the solution?
Cisco Meraki Wireless LAN is stable.
What do I think about the scalability of the solution?
Cisco Meraki Wireless LAN is easy to scale.
How are customer service and support?
Technical support is very good.
Which solution did I use previously and why did I switch?
I used to work for VS Information Systems, and I'm currently looking after the Cisco Meraki Wireless LAN and the data center infrastructure.
How was the initial setup?
The initial setup is straightforward.
We use a couple of guys for the more physical aspects of the implementation, such as access point mounting.
Because they are cloud-based, we are only using one person for maintenance.
What about the implementation team?
Previously, I did the majority of the configuration by myself. Now, another person has been assigned to the configuration part.
What's my experience with pricing, setup cost, and licensing?
When compared to other vendors, Cisco's pricing is higher.
Which other solutions did I evaluate?
We did some research and found that we already had the HP solution in-house. Because of the features and feasibility, flexibility, and everything else, as well as the cost, we like the Cisco Meraki Wireless LAN.
What other advice do I have?
We haven't received any requests for additional features at the moment. Previously, any request for additional features was made on the other Cisco dashboard, and the majority of them were already implemented on this one.
We have a partnership with Cisco.
For my experience, I would rate Cisco Meraki Wireless LAN a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Manager at The Museum of the City of San Francisco
A reliable cloud-based solution with good support, but its biggest downside is the yearly fee and the initial price
Pros and Cons
- "It is cloud-based. You can manage it remotely from anywhere in the world, and you don't have to be on-site, which is a very big advantage."
- "It is super expensive for what you get. I just wish it was less expensive."
What is our primary use case?
We use it for Wi-Fi.
What is most valuable?
It is cloud-based. You can manage it remotely from anywhere in the world, and you don't have to be on-site, which is a very big advantage.
What needs improvement?
It is super expensive for what you get. I just wish it was less expensive.
For how long have I used the solution?
I have been using this solution for 20 years.
What do I think about the stability of the solution?
It is stable and very reliable.
What do I think about the scalability of the solution?
You just buy more. In terms of the number of users, it is used by everyone in the organization. It is Wi-Fi, so you hook your phone or laptop. Everybody uses it.
How are customer service and technical support?
Their technical support is very good. I would rate them a ten out of ten.
Which solution did I use previously and why did I switch?
I've used Ubiquiti. The reason I use them is that they're very inexpensive, but they're not cloud-based. You have to be on-premises in order to manage them.
How was the initial setup?
It is really easy.
What's my experience with pricing, setup cost, and licensing?
It is super expensive for what you get. You also have to buy a license every year. Otherwise, it stops working.
What other advice do I have?
If you can afford it, you should go for it.
I would rate Cisco Meraki Wireless LAN a six out of ten. The biggest downside is the yearly fee and the initial price, but it is very reliable.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President at Radeon Technologies Ltd.
Provides excellent visibility into the network and we can usually resolve the problem online without having to go onsite
Pros and Cons
- "Its ability to be cloud-managed is the most valuable feature so if there's a reconfiguration or an issue, we have excellent visibility into the network and we can usually resolve the problem online without having to go onsite."
- "The logging sometimes doesn't give us the granularity needed. Some of the rules are a bit more complicated. The switch ports on the routers are not individually addressable, in the sense that with a switch you can tell what MAC address is on what port but with the security appliances, you can't, which would be beneficial for troubleshooting."
What is our primary use case?
We resell it to our customers for networking, wifi, and security.
How has it helped my organization?
For some of our larger clients, it has enabled them to not need to grow staff in order to retain a large 13 access point network has needed a lot of reconfiguration because of the nature of our business. We are able to maintain that and the responses even after hours because we can usually make changes rapidly.
What is most valuable?
Its ability to be cloud-managed is the most valuable feature so if there's a reconfiguration or an issue, we have excellent visibility into the network and we can usually resolve the problem online without having to go onsite.
What needs improvement?
The logging sometimes doesn't give us the granularity needed. Some of the rules are a bit more complicated. The switch ports on the routers are not individually addressable, in the sense that with a switch you can tell what MAC address is on what port but with the security appliances, you can't, which would be beneficial for troubleshooting.
I would like to see more information on what is plugged into each MX switch port. I would also like to be able to see that the templates would be able to be used because we're in MSP, so if I create a template, I have to recreate the template with each of our clients. I'd prefer to create one template and then personalize it for each client which is a little extra work that way.
The dashboard security is not as good as it could be in terms of provision users. If I provision the user at the high level, I'd like to give them rights to our customers so if I have a new technician, I have to go and touch each customer and add that technician which is kind of silly.
What do I think about the stability of the solution?
It's quite stable. There are relatively few issues we've had with the product. Compared to others, it's more stable than most.
What do I think about the scalability of the solution?
It scales well up to the larger midsize enterprise. The MX appliances are less scalable than the wifi or the switches. They're a little underpowered and so that's the point where you'd move to a different solution if you needed more scalability if you had more bandwidth requirements. We currently have 150 users.
How are customer service and technical support?
Their technical support is good. It's really easy to get someone and they try to help and work to resolve the issue. I'm pleased with their support.
Which solution did I use previously and why did I switch?
We've also used D-Link, Netgear, and other similar solutions and Cisco small business solutions as well. We found Meraki is easier to deploy and easier to maintain.
We also evaluated WatchGuard, SonicWall, and Ubiquiti but we found Meraki to be superior.
How was the initial setup?
The initial setup. The deployment was very quick. It takes under half an hour to fully deploy on site.
What was our ROI?
We've definitely had a good ROI. It helps our support resources as well as gives the customer a good product.
What's my experience with pricing, setup cost, and licensing?
Meraki is certainly not the cheapest solution. The coterminous licensing that they do is a challenge with some of the sites where there's corporate and franchise sites. If a franchise is buying in and they want to put them on the same dashboard, it means that their license is going to expire earlier than it should. The fact that if you don't license it, it just stops working has been a challenge. It's not as friendly as would be ideal, where other solutions will not allow you to do any changes but it will keep working. If some of our clients are less organized at renewals this is a little bit adverse. MX appliances are a little overpriced for their power.
What other advice do I have?
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Administrator at SOURTHERN WAVES Solution
A wireless solution for LAN connectivity with easy setup
Pros and Cons
- "Integrating with the router, firewall, and Wireless Controller is advantageous."
- "The solution could be cheaper."
What is most valuable?
The Cisco Meraki Wireless LAN is hosted on the cloud. Users enjoy all the features available on the platform, and it facilitates seamless communication for our business operations. Integrating with the router, firewall, and Wireless Controller is advantageous.
What needs improvement?
The solution could be cheaper.
For how long have I used the solution?
I have been using Cisco Meraki Wireless LAN for more than 2 years.
What do I think about the stability of the solution?
The product is stable. It is working well.
What do I think about the scalability of the solution?
The solution’s scalability is good.
Around 20 customers are using this solution.
How are customer service and support?
Technical support is good.
How was the initial setup?
The initial setup is easy and takes 10-30 minutes with zero IP deployment.
It also depends on the customer's requirements. Whether it's a small or large project, the system can accommodate various sizes. LAN configurations have been implemented for better connectivity. One employee can do the deployment.
What was our ROI?
There are two values, but the first one is that the network demands more. However, the current value lies in using advanced technology. Additionally, its ease of use and deployment facilitates creating a profile of a beneficial customer.
What's my experience with pricing, setup cost, and licensing?
The market is competitive. Customers do not have much money to invest. However, we have a new solution. We are looking for McAfee share.
In Vietnam, the license policy is yearly, which could be one year, three years, or five years.
What other advice do I have?
Overall, I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Domain Architect at a comms service provider with 10,001+ employees
Reasonably price and easy to set up but not a fit for enterprise-level customers
Pros and Cons
- "The product has been very stable over the years."
- "Meraki is still very much a small office type of solution. It is not a fit for large enterprise networks, as it doesn't have tunneling functionalities."
What is our primary use case?
I haven't deployed it for myself. I have deployed it for customers. I work for a systems integrator.
We use it for Branch-type of installations where you have a small branch. You just need to manage it via the internet. You don't need a controller-type of environment there, for a small office-type of deployment.
How has it helped my organization?
It's a cheaper resource that helps manage a company's WiFi network.
What is most valuable?
The solution's ease of use is great.
The ease of management has been great.
The initial setup is easy.
The product has been very stable over the years.
Technical support is okay.
The pricing is reasonable.
What needs improvement?
Meraki is still very much a small office type of solution. It is not a fit for large enterprise networks, as it doesn't have tunneling functionalities.
If you are configuring Meraki as a RADIUS client, you have to add individual 100 or whatever devices on the site as a RADIUS client. There is no RADIUS proxy option. Therefore, it is pretty much still a good use case for small networks, however, it's not a great use case for larger networks.
The product needs to offer role-based access.
For how long have I used the solution?
I've been using the solution for more than ten years now. It's been a decade or so. I have quite a bit of experience with it.
What do I think about the stability of the solution?
The solution is very stable. As long as your internet links are stable, Meraki works perfectly fine. There are no bugs or glitches. it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
Meraki is not a very scalable solution. It has its own limitations on the number of devices you can deploy. I would say it's not a very scalable solution.
How are customer service and technical support?
I've contacted technical support a couple of times. They were okay. I didn't have any issues with them; they are fine.
Which solution did I use previously and why did I switch?
I've used Cisco EROs, Cisco Meraki, Catalyst 9800, Aruba, and Instant Aruba, controller-based.
How was the initial setup?
The initial setup is not complex or difficult. It's very straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay. However, they don't have a perpetual license option. Regardless of what type of functionality a customer is looking for, they have to go for subscription-based licensing.
What other advice do I have?
I'm a Cisco partner.
Meraki is a public cloud. With Meraki, you don't have a private cloud solution.
I'd rate the solution at a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
IT Manager at Amagi
Has an easy-to-use controller feature, but its network analysis feature needs improvement
Pros and Cons
- "The product's cloud controller is easy to use."
- "It lags a bit in providing reports for Wi-Fi performance."
What is most valuable?
The product's cloud controller is easy to use.
What needs improvement?
The product's features for network analysis need improvement. It lags a bit in providing reports for Wi-Fi performance. Additionally, they should offer a higher-end firewall.
For how long have I used the solution?
We have been using Cisco Meraki Wireless LAN for more than seven years.
What do I think about the stability of the solution?
I rate Cisco Meraki Wireless LAN's stability a seven out of ten.
What do I think about the scalability of the solution?
We have 800 Cisco Meraki Wireless LAN users in our organization. I rate its scalability an eight out of ten.
Which solution did I use previously and why did I switch?
We have used Cisco Aironet and Ruckus products before. Later, we switched to Cisco Meraki Wireless LAN as we wanted more control of remote office administration. We are a small company that administers switches, configuration, and backup remotely. In comparison, the traditional Cisco switches need upgrading firmware.
How was the initial setup?
I rate the initial setup process an eight out of ten. It takes 30 minutes to configure it and around two hours to complete the installation. We connect the switch to the LAN, which is already connected to the Internet. Once the device is seen on the Meraki portal, we configure it from there.
What was our ROI?
The product generates a return on investment for us.
What's my experience with pricing, setup cost, and licensing?
Cisco Meraki Wireless LAN is expensive. I rate its pricing an eight out of ten.
What other advice do I have?
I rate Cisco Meraki Wireless LAN a seven out of ten. I advise others to configure the product and then utilize the plug-and-play functionality.
It has limitations for pricing and supply of material. It takes around four months to be delivered. It is very time-consuming.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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