We are a reseller, and because we're doing mostly refreshes, we have its latest version.
Director of tecnology at a tech services company with 51-200 employees
Provides ease of deployment and management, but leaves a lot to be desired when it comes to throughput, availability, and other technical capabilities
Pros and Cons
- "For Meraki, the ease of deployment and management is most valuable."
- "Meraki leaves a lot to be desired when it comes to the technical capabilities in terms of throughput, spectrum, management, higher-level functions, etc"
What is our primary use case?
How has it helped my organization?
Its interface is not as daunting as others, which makes customers a bit more at ease.
What is most valuable?
For Meraki, the ease of deployment and management is most valuable.
What needs improvement?
Meraki leaves a lot to be desired when it comes to the technical capabilities in terms of throughput, spectrum, management, higher-level functions, etc.
Buyer's Guide
Cisco Meraki Wireless LAN
January 2025
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
For how long have I used the solution?
I have been using this solution for eight years or so.
What do I think about the stability of the solution?
Its stability is a five out of 10.
What do I think about the scalability of the solution?
Its scalability is a five out of 10.
How are customer service and support?
I would probably rate them a six out of 10.
How was the initial setup?
Meraki is probably the most straightforward.
For its deployment and maintenance, just one engineer is required for a medium-sized company.
What was our ROI?
The return on the investment with Meraki isn't from scalability, rollout, or saving in hardware costs or software costs. The save is either in terms of the ability to keep the number of technicians that you hire or in terms of being able to outsource it all together to an organization that specializes in it. The higher costs of Meraki are offset by the cost of the people you may have to bring in, depending on your Wi-Fi airspace.
What other advice do I have?
I would advise knowing your use case and matching it to the technology.
I would rate it a six out of 10. It provides ease of management to customers, but it is not for throughput and availability.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Technical Services Manager at a tech services company with 11-50 employees
The tool offers integration capabilities, but the licensing model needs improvement
Pros and Cons
- "With Cisco products and third-party products, integration of Cisco Meraki Wireless LAN is good."
- "The product doesn't effectively do its job anymore since some issues crop up in it once you run out of your subscription licensing...Improvements are needed in the licensing part of the tool."
What is our primary use case?
I haven't personally recommended the product to my company's customers. Many of my company's customers use Cisco Meraki Wireless LAN at corporate levels where wireless LANs are needed.
What is most valuable?
I am not a big fan of Cisco Meraki Wireless LAN. Based on my company's customers' opinions, I feel that the best feature of the product stems from the fact that it serves as an actual cloud management platform and the ease of deployment it offers.
What needs improvement?
The thing that concerns me the most about the product is that, with a lot of our other customers, the platform's behavior once its licensing runs out. The product doesn't effectively do its job anymore since some issues crop up in it once you run out of your subscription licensing. Once customers run out of subscriptions, they could end up with a non-functional environment, an area of concern.
Overall, Cisco Meraki Wireless LAN is an easy platform to use. I think it would be good if the tool provided a perpetual licensing option, even if it has a limited set of features. If you went back to a basic set of features or something available on a perpetual basis, it would probably be the single biggest improvement in the solution.
Improvements are needed in the licensing part of the tool. The predominant reason why I don't recommend the tool to others is because it puts a large onus on the customer in terms of the tool's operational expenditure year on year. A lot of the customers my company works with want some flexibility and want to stop a product's use after the fourth or fifth year. If customers plan to implement a tool today, they are forecast to replace it in the upcoming four or five years. Having a tool that doesn't lock customers into subscriptions during a time when they want to switch to other products would be great.
For how long have I used the solution?
I have been using Cisco Meraki Wireless LAN for four to five years. My company is a reseller of Cisco Meraki.
What do I think about the scalability of the solution?
From a scalability perspective, I think the tool is incredibly scalable. I assisted one of our company's customers, which is a global supermarket chain, in an evaluation, which included Cisco Meraki and the wireless component, during which, for the first time, I was exposed to the true scalability feature of the platform. Scalability-wise, I rate the solution a ten out of ten.
Which other solutions did I evaluate?
Compared to Cisco Meraki Wireless LAN, I recommend products like RUCKUS and HPE Aruba Networking. Considering customers who largely use Fortinet infrastructure, I would also recommend switches and firewalls from Fortinet.
Apart from the advantages offered by the product other than Cisco Meraki in areas like licensing model, from Fortinet's perspective, I like the product's ability to offer a single pane of glass, so it has a single vendor. RUCKUS and HPE are normally deployed due to the RF capabilities it offers. My company did quite a detailed RF study four or five years ago, and HPE and RUCKUS stood out quite well. RUCKUS has adaptive antenna technology. What holds back RUCKUS is that it has been acquired multiple times over the last six or seven years. CommScope is rebranding a lot of the switches under RUCKUS, which is something my company is interested in seeing and observing how that pans out over the next few years.
What other advice do I have?
The cloud management aspect of Cisco Meraki has improved our company's customer's administrative efficiency in some cases, while in some other cases, it hasn't. Depending upon whether or not the tool integrates the switching and SASE aspects as well, I had a few customers whom I had to split apart due to some of the tool's features not being visible once you opt for the product's unified infrastructure model.
With Cisco products and third-party products, integration of Cisco Meraki Wireless LAN is good. The tool doesn't have a lot of integrations that are necessarily native. I think that a lot of the larger infrastructure providers offer the same integration features as Cisco Meraki Wireless LAN since such a solution brings on additional products through acquisition, and true integration processes take time.
Speaking about how the tool's specific security features strengthened our company's customer network defense, I would say that I am not a fan of the product as a security platform. MS Switch Access Policies (802.1X) and NAC are good areas in the product, especially if you integrate with Cisco's platform. I won't usually use the product as a layer 3 boundary.
With the current models offered by the product, it is not a solution that my company recommends to others. If our company's customer already has a large Meraki deployment in place, we recommend it for continuity's sake. The product is not normally something our company would encourage others to use, but if there are additional facilities, we recommend it.
I rate the product a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Cisco Meraki Wireless LAN
January 2025
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
IT Sales Engineer at Comstar - Information Systems Associates Ltd.
Offers flexibility and a centralized dashboard
Pros and Cons
- "The product offers HA solutions and redundancy features to ensure reliable operations."
- "There needs to be some work done on security because, with time, some viruses may emerge that one may not know about."
What is our primary use case?
I have sold Cisco Meraki Wireless LAN in Pakistan's market since its cloud management features are good.
The product is useful for security purposes, specifically network security or to secure a network. It is useful for our company's clients who want to secure their network over the cloud. The product helps to manage your network centrally.
How has it helped my organization?
The product offers solutions for businesses ranging from small to large companies. The product offers HA solutions and redundancy features to ensure reliable operations. Some products don't offer the aforementioned features. The tool offers products for small businesses and large enterprises, with high availability and redundancy features.
What needs improvement?
There needs to be some work done on security because, with time, some viruses may emerge that one may not know about. The tool provides basic security features for VPNs like IPS and IDS. The tool should have its own lab where engineers can work on new viruses or upcoming and undefined viruses.
For how long have I used the solution?
I have been using Cisco Meraki Wireless LAN for more than two years. I am a seller of the product.
What do I think about the stability of the solution?
The product's stability is good. The product can improve in the area of security. The switches provided by the product are good and are commonly used in Pakistan. There is also demand for used switches in Pakistan. In Pakistan, businesses cannot afford new switches, or they face some import-related issues when it comes to products like the Cisco Meraki Wireless LAN. Pakistan market has a few network switches in stock as a backup. In terms of network switches, the tool is good, and I rate it an eight and a half out of ten. In terms of security, the product needs to improve.
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
If I compare the other brands in the market, like Sangfor or Sophos, with Cisco in terms of security, I see that Cisco is not a part of the Gartner Report. Cisco is deployed in multinational companies and not in small to mid-sized organizations.
How are customer service and support?
The solution's technical support is good. Through Google, you can get support from the product's community website, on which you can reach out to comments to help you deal with the areas where you are stuck with the product.
How was the initial setup?
The product's initial setup phase is not complex. It is quite easy to configure or deploy it due to its simple and centralized backbone.
The solution is deployed on the cloud model.
The deployment process is easy since you just need to connect the firewall. You can log in to Cisco portal and put in your password and user information, after which it opens your dashboard. You can configure whatever policy you want to implement and use it as per your requirements. You can activate your license by simply putting in the license key. If you face any issues with the tool, you can open a ticket with Cisco's support team or approach resellers. I also help people who face issues with the product. I can align my technical team to help those who have issues with the tool.
Which other solutions did I evaluate?
Against Cisco Meraki Wireless LAN, I offer tools like Sangfor and Sophos. Many of my company's customers opt for Sophos, considering its visibility in the Gartner Report.
What other advice do I have?
only sold a few Cisco Meraki Wireless LANs in the market. My company's clients had asked me about the specific models of the product, and I had them in stock, so I sold them without having to convince them or tell them the technical features of the tool. My company's clients already know about the product via its website and how easy it is to integrate and use the scalability features. My company's clients are also aware of the tool's subscription and base licensing that Cisco offers. As I am a salesperson, I don't think it's difficult to convince IT people to use the tool since they already know about Cisco. It is a positive thing how Cisco has captured the market.
The most valuable feature of the product for network management stems from the fact that the product is flexible, has a centralized dashboard, and offers a yearly subscription-based licensing model and support while being scalable, reliable, and cloud-centric. The tool is already popular in the market.
The tool's analytics are quite capable of securing a user's network, and the insights from Cisco Meraki ITM are good as they allow organizations to get valuable insights in areas like visitor behavior, traffic patterns, and device presence in an environment. There are a lot of resellers that deal in Cisco, so its availability is not difficult.
In terms of the tool's built-in security features, VPN capabilities are quite good. Intrusion detection systems and intrusion prevention systems (IPS) can filter out malicious content and offer advanced security features. The product can offer protection against malware and offer a threat intelligence platform. The tool provides basic features that can be used as default or built-in functionalities.
Considering the technical support and security features, I recommend the product to those who plan to use it.
The scalability of the tool aligns with my organization's goals.
I rate the overall tool out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Presales Manager at IXODRON
The outstanding visibility offered by the tool to its users makes it a tool that can be easily deployed and managed
Pros and Cons
- "The initial setup of Cisco Meraki Wireless LAN was very easy."
- "The solution's mobile application and management of dashboards are areas with shortcomings that need improvement."
What is our primary use case?
My company deals with Cisco Meraki Wireless LAN since it provides better visibility, from my point of view, making it easier to manage. With Cisco Meraki Wireless LAN, you don't need to create something else to create controllers. You can just enter in your internet browser to deploy and manage it from there. L7 firewall is also a very good sync option available with Cisco Meraki Wireless LAN.
What is most valuable?
The most valuable feature of the solution is the simplicity of operating it, which is its biggest asset. The product also has similar, if not better, capabilities than traditional wireless access points.
What needs improvement?
As a daily user of the solution, I haven't found anything that needs improvement. The solution's mobile application and management of dashboards are areas with shortcomings that need improvement.
Though there are a few features that I would like to see in future releases of the product, they cannot be made possible.
For how long have I used the solution?
I have been using Cisco Meraki Wireless LAN for a year. I am an integrator and not an end-user of the solution. I don't remember the product version I use.
What do I think about the stability of the solution?
It is a very stable solution. Besides a few outages from my power supply, I had no problems with the solution.
What do I think about the scalability of the solution?
It is a scalable solution, though I never tried to use its scalability option. I don't even know how many devices you can add to the product.
How are customer service and support?
I have, unfortunately, never interacted with the technical support team of the product. Based on the opinions of others, I came to know that the product's technical support team is very good.
Which solution did I use previously and why did I switch?
I don't have any experience with other solutions at a business level. I work with Huawei and TP-Link at home, though I find Cisco Meraki Wireless LAN comparatively superior. Huawei and TP-Link's costs are very low, while Cisco Meraki Wireless LAN is more reliable from both hardware and security point of view.
How was the initial setup?
The initial setup of Cisco Meraki Wireless LAN was very easy.
Though, I don't remember the steps involved in the deployment process of the solution since it was done a year ago. The deployment process was very simple because I only had to make a few clicks to create an account on the device to complete the deployment process. In the last stage of the deployment process, you need to put your license into the product and configure your SSID.
What's my experience with pricing, setup cost, and licensing?
Cisco Meraki Wireless LAN is not a reasonably priced product for home use. Cisco Meraki Wireless LAN is a reasonably priced product for enterprise-sized businesses.
What other advice do I have?
Apart from the firmware upgrades, no other processes are followed to maintain the solution.
I wouldn't recommend the product to those planning to use it at their home. I recommend the product to those planning to use it commercially in a certain industry or market.
I rate the overall product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Product Manager at a tech services company with 1,001-5,000 employees
A flexible solution that provides great in-depth visibility for network analytics
Pros and Cons
- "The most amazing part is that their Access Points have the ability to connect to multiple conference devices at different times, and it shows you the very in-depth Wi-Fi analytics through their dashboard."
- "We would like to see Wi-Fi 6 support for devices sold in the Middle East."
What is our primary use case?
We are a solution integrator and this is one of the products that we provide to our customers.
I develop, market, and strategize products.
We have customers in all sorts of market segments including large businesses, government, SMEs, retail, hospitals, hotels, and others. We have a lot of clients who use this product.
How has it helped my organization?
Well since we are reselling the Meraki as Partner product, the aim was to choose the vendor for the organization as revenue-generating and enhance customer experience product, Meraki happened to be the best fit in this regard. We marketed this product according to regional market trends, and it generated potential sales leads for the company.
What is most valuable?
One of the best features of this solution is that it has enough in-depth visibility for the people who connect to their wireless technology.
This solution is quite flexible and compatible with other devices.
The most amazing part is that their access points have the ability to connect to multiple conference devices at different times, and it shows you the very in-depth Wi-Fi analytics through their dashboard.
This solution is simple and easy to use.
What needs improvement?
These products are more suitable for SMB rather than an enterprise for one of the listed Access Points like MR-20, Whereas MR-33 and above models covers and target the Enterprise customers.
We would like to see Wi-Fi 6 support for devices sold in the Middle East, however, Meraki has introduced WiFi-6 where we would strategize our GTM plans for WiFi 6, where we would offer WiFi 6 to specific customers with extensive needs of high WiFi availability in KSA.
For how long have I used the solution?
I have been working this solution for almost one year.
What do I think about the stability of the solution?
It's a very stable solution, the stability of wireless networks depends upon a lot of factor like how much and complex the requirement is for the customer, its not always necessary to have bulk Access Point installed on customer site, in case of Meraki as of different model option and feature like high-density broadcasting, few access points would be enough to cover WiFi coverage, The solution itself is stable. As its cloud-based Access Points, The stability in Meraki networks is autonomous.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and technical support?
The service with them has been amazing. I would rate their technical support a nine out of ten.
Which solution did I use previously and why did I switch?
We did competitive and comparative analysis while we were in the ideation phase for the company, having said that, after reaching conclusion to our ideation study, we found Meraki as a market leader in WiFi technology from a commercial perspective as well as features and benefits to end customers. Thus we choose to go with Meraki as our Strategic Partner for our standard WiFi product.
How was the initial setup?
The initial setup of this solution is plug and play and very straightforward.
What about the implementation team?
We never used vendor teams to install or configure rather we have our own certified people working to install the configure the Meraki network at customer premises. In fact, we have our own business processes which the organization follows.
What's my experience with pricing, setup cost, and licensing?
The setup cost varies from Service Provider to others, how they want to build the cost model. The licensing part for Meraki is extensible, it depends on which model you would choose to offer to the market as SP. Mostly pricing models are yearly contractual fees, but normally you would pay as one time cost as SP. In our case, we followed the international pricing trend for WiFi where you Bundle connectivity Per Access Point on a flat-rate monthly fee, and the customer doesn't want to pay extra charges and want easy to install plug and play solutions. In that specific case, you transfer the ownership of the hardware to the customer, while you charge only for Monitoring and Management which are minimal fees.
Which other solutions did I evaluate?
We did look into other options, there are pros and cons, but since the company strategy was to focus on SME's, we found Meraki was the most suitable option. The option that we were looking for the Field Operations for Site Survey, Meraki Access Point had features like Site Survey Mode where Access Point would detect the signal strength and adjust its broadcasting range to premises where it was installed. In other vendors, we did not find that feature. This was important for us to make an easier job for our Field Operations teams who would visit the customer site to install the WiFi Solution, it saved time and efforts and especially the Site Survey cost which was Plus in reducing the Operations Opex for WiFi.
What other advice do I have?
The implementation and suitability of this product depend on the client and the want they want to achieve.
When it comes to Wi-Fi wireless technology, you also have to consider 5G. The 5G is already here and it's the fastest, ever, wireless network. There is going to be a conflict between Wi-Fi and 5G when it comes to what enterprises are using. Wi-Fi 6 will help to keep the technology in the market.
I would rate this solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Presale Consultant at a comms service provider with 10,001+ employees
User-friendly with a great dashboard and very good scalability
Pros and Cons
- "The solution is easily scalable. There are not really any limits for the customer in terms of expanding if they need to."
- "Meraki should share their viability roadmap. It is really hard to know which functionality will appear or when they will be available. It is also hard to know which features are available now but are not visible on the dashboard."
What is most valuable?
The dashboard is the solution's most valuable feature. It's very user-friendly. It's a good solution for people that don't have a big technical team.
What needs improvement?
In many wireless solutions, there are a lot of things that can be added, like WiFi 6.
Meraki should share its viability roadmap. It is really hard to know which functionality will appear or when they will be available. It is also hard to know which features are available now but are not visible on the dashboard.
In France, there's a law that requires we should keep a log of connection for 1 year, so it would be really nice to have a solution or feature that allows us to keep a log in the cloud during the year with log rotations and secure log authorizations. Right now, in France, it is not possible.
For how long have I used the solution?
I've been dealing with the solution for 25 years.
What do I think about the stability of the solution?
So far, we haven't had issues with stability.
What do I think about the scalability of the solution?
The solution is easily scalable. There are not really any limits for the customer in terms of expanding if they need to.
How are customer service and technical support?
The technical support of Meraki is very good. They're always quick to answer. You can create a case on your dashboard and after a maximum of 30 minutes, they contact you. This is a great process. Many other solutions should copy their support model.
How was the initial setup?
The initial setup is easy; it's not complex at all.
In terms of deployment, depending on the customer, it can be installed rather quickly. A customer can even handle the installation themselves. Some may need more help with design, and it can take a bit more time to do that, but overall it's rather simple.
What other advice do I have?
We're a partner with Cisco. We create architecture for customers and design solutions for surveillance products. We also deploy WiFi production engineers from our company.
My advice to others considering implementation is to be aware of Meraki limitations. If you are not sure if the features you need are available, you should verify that with Meraki. It will keep you from having any surprises down the road.
I'd rate the solution nine out of ten. It's a really good product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network and Telecommunications Coordinator at Grupo Monge
Beneficial cloud management, reliable, and good support
Pros and Cons
- "The most valuable features of Cisco Meraki Wireless LAN are the ease of use and the ability to manage it from the cloud."
- "The initial setup was simple. However, the full deployment could be easier."
What is our primary use case?
We are using Cisco Meraki Wireless LAN for our corporate network for internal users.
What is most valuable?
The most valuable features of Cisco Meraki Wireless LAN are the ease of use and the ability to manage it from the cloud.
For how long have I used the solution?
I have been using Cisco Meraki Wireless LAN for approximately one year.
What do I think about the stability of the solution?
The stability of good for Cisco Meraki Wireless LAN.
What do I think about the scalability of the solution?
Cisco Meraki Wireless LAN is scalable.
How are customer service and support?
The support from Cisco Meraki Wireless LAN is good.
Which solution did I use previously and why did I switch?
We used Cisco Aironet before we switched to Cisco Meraki Wireless LAN.
How was the initial setup?
The initial setup was simple. However, the full deployment could be easier.
What about the implementation team?
We used a local partner for the implementation. We use four technicians for the maintenance and deployment of the solution.
What's my experience with pricing, setup cost, and licensing?
The price of Cisco Meraki Wireless LAN could be improved, it is too expensive. We pay for the solution on an annual basis.
Which other solutions did I evaluate?
We evaluated other solutions before choosing Cisco Meraki Wireless LAN.
What other advice do I have?
I would recommend this solution to others.
I rate Cisco Meraki Wireless LAN a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Info Sec Consultant at Size 41 Digital
We can easily monitor the up/down time so establishing KPIs and SLAs for the IT department becomes something attainable, but there can be problems if using older POS devices.
Pros and Cons
- "The dashboard to keep track of 30 or so APs, switches, routers and logs, is invaluable. I liked the UX on this."
- "The error logs need to be much more comprehensive."
What is most valuable?
The dashboard to keep track of 30 or so APs, switches, routers and logs, is invaluable. I liked the UX on this.
Notifications (minus the techno-speak so it's obvious what the problem is) help us respond to access points down or rogue access points attempting connections.
Tracking the usage of staff, access points, switches and routers becomes an insanely easy thing and so do producing reports for your Exec team.
Splash screens for T&C sign off by users are very easy to implement - it takes about 30 seconds to put a splash screen up. RADIUS and SSO are possible with similar ease.
Networks can be segmented into SSIDs very easily for those needing to provided users, office, POS, Events, etc, with seperated access. You can then monitor the usage down to a single MAC address for great granularity.
Reporting is easy - press two buttons et viola!
How has it helped my organization?
It's cut down the amount of time administering an expansive WiFi network spread over 43 acres.
We can easily monitor the up/down time so establishing KPIs and SLAs for the IT department becomes something attainable.
Adding APs is a very simple process. Plug in. Turn on. Meshes with the existing network. In an emergency, almost anyone can do it.
What needs improvement?
The error logs need to be much more comprehensive.
For how long have I used the solution?
4 years
What do I think about the stability of the solution?
There can be problems if using older POS devices, WiFi APs, and you have a lot of people with mobiles around. So, say, a large event. The mix of signals can kill the WiFi APs and then you are left hard wiring "mobile" tills. Be aware if you're carrying old equipment.
How is customer service and technical support?
Customer Service:
Good.
Technical Support:Very good. Some times the odd problem may drag and require a dog-with-a-bone approach but that's the same everywhere.
What's my experience with pricing, setup cost, and licensing?
Negotiate the deal put in front of you!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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i had problem with zebra hand scanner with 802.11b devices. it connected but doesn't roaming, end up upgrading old hand scanners cost more than APs.