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reviewer1073604 - PeerSpot reviewer
Presale Consultant at a comms service provider with 10,001+ employees
Real User
User-friendly with a great dashboard and very good scalability
Pros and Cons
  • "The solution is easily scalable. There are not really any limits for the customer in terms of expanding if they need to."
  • "Meraki should share their viability roadmap. It is really hard to know which functionality will appear or when they will be available. It is also hard to know which features are available now but are not visible on the dashboard."

What is most valuable?

The dashboard is the solution's most valuable feature. It's very user-friendly. It's a good solution for people that don't have a big technical team.

What needs improvement?

In many wireless solutions, there are a lot of things that can be added, like WiFi 6. 

Meraki should share its viability roadmap. It is really hard to know which functionality will appear or when they will be available. It is also hard to know which features are available now but are not visible on the dashboard.

In France, there's a law that requires we should keep a log of connection for 1 year, so it would be really nice to have a solution or feature that allows us to keep a log in the cloud during the year with log rotations and secure log authorizations. Right now, in France, it is not possible.

For how long have I used the solution?

I've been dealing with the solution for 25 years.

What do I think about the stability of the solution?

So far, we haven't had issues with stability. 

Buyer's Guide
Cisco Meraki Wireless LAN
March 2025
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The solution is easily scalable. There are not really any limits for the customer in terms of expanding if they need to.

How are customer service and support?

The technical support of Meraki is very good. They're always quick to answer. You can create a case on your dashboard and after a maximum of 30 minutes, they contact you. This is a great process. Many other solutions should copy their support model. 

How was the initial setup?

The initial setup is easy; it's not complex at all.

In terms of deployment, depending on the customer, it can be installed rather quickly. A customer can even handle the installation themselves.  Some may need more help with design, and it can take a bit more time to do that, but overall it's rather simple. 

What other advice do I have?

We're a partner with Cisco. We create architecture for customers and design solutions for surveillance products. We also deploy WiFi production engineers from our company.

My advice to others considering implementation is to be aware of Meraki limitations. If you are not sure if the features you need are available, you should verify that with Meraki. It will keep you from having any surprises down the road.

I'd rate the solution nine out of ten. It's a really good product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Oscar Cerdas - PeerSpot reviewer
Network and Telecommunications Coordinator at Grupo Monge
Real User
Beneficial cloud management, reliable, and good support
Pros and Cons
  • "The most valuable features of Cisco Meraki Wireless LAN are the ease of use and the ability to manage it from the cloud."
  • "The initial setup was simple. However, the full deployment could be easier."

What is our primary use case?

We are using Cisco Meraki Wireless LAN for our corporate network for internal users. 

What is most valuable?

The most valuable features of Cisco Meraki Wireless LAN are the ease of use and the ability to manage it from the cloud.

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN for approximately one year.

What do I think about the stability of the solution?

The stability of good for Cisco Meraki Wireless LAN.

What do I think about the scalability of the solution?

Cisco Meraki Wireless LAN is scalable.

How are customer service and support?

The support from Cisco Meraki Wireless LAN is good.

Which solution did I use previously and why did I switch?

We used Cisco Aironet before we switched to Cisco Meraki Wireless LAN.

How was the initial setup?

The initial setup was simple. However, the full deployment could be easier.

What about the implementation team?

We used a local partner for the implementation. We use four technicians for the maintenance and deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco Meraki Wireless LAN could be improved, it is too expensive. We pay for the solution on an annual basis.

Which other solutions did I evaluate?

We evaluated other solutions before choosing Cisco Meraki Wireless LAN.

What other advice do I have?

I would recommend this solution to others.

I rate Cisco Meraki Wireless LAN a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Meraki Wireless LAN
March 2025
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
PeerSpot user
Info Sec Consultant at Size 41 Digital
Real User
Top 5
We can easily monitor the up/down time so establishing KPIs and SLAs for the IT department becomes something attainable, but there can be problems if using older POS devices.
Pros and Cons
  • "The dashboard to keep track of 30 or so APs, switches, routers and logs, is invaluable. I liked the UX on this."
  • "The error logs need to be much more comprehensive."

What is most valuable?

The dashboard to keep track of 30 or so APs, switches, routers and logs, is invaluable. I liked the UX on this.

Notifications (minus the techno-speak so it's obvious what the problem is) help us respond to access points down or rogue access points attempting connections.

Tracking the usage of staff, access points, switches and routers becomes an insanely easy thing and so do producing reports for your Exec team.

Splash screens for T&C sign off by users are very easy to implement - it takes about 30 seconds to put a splash screen up. RADIUS and SSO are possible with similar ease.

Networks can be segmented into SSIDs very easily for those needing to provided users, office, POS, Events, etc, with seperated access. You can then monitor the usage down to a single MAC address for great granularity.

Reporting is easy - press two buttons et viola!

How has it helped my organization?

It's cut down the amount of time administering an expansive WiFi network spread over 43 acres.

We can easily monitor the up/down time so establishing KPIs and SLAs for the IT department becomes something attainable.

Adding APs is a very simple process. Plug in. Turn on. Meshes with the existing network. In an emergency, almost anyone can do it.

What needs improvement?

The error logs need to be much more comprehensive.

For how long have I used the solution?

4 years

What do I think about the stability of the solution?

There can be problems if using older POS devices, WiFi APs, and you have a lot of people with mobiles around. So, say, a large event. The mix of signals can kill the WiFi APs and then you are left hard wiring "mobile" tills. Be aware if you're carrying old equipment.

How is customer service and technical support?

Customer Service:

Good.

Technical Support:

Very good. Some times the odd problem may drag and require a dog-with-a-bone approach but that's the same everywhere.

What's my experience with pricing, setup cost, and licensing?

Negotiate the deal put in front of you!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user312267 - PeerSpot reviewer
it_user312267Head of Infrastructure at Whistl
User

i had problem with zebra hand scanner with 802.11b devices. it connected but doesn't roaming, end up upgrading old hand scanners cost more than APs.

See all 4 comments
CTO at Mechkar
Real User
Easy to use, straightforward to set up, and very stable
Pros and Cons
  • "The solution has worked very well in our campus environment."
  • "We would like the solution to work on the pricing of the solution. It would be ideal if it could bring the overall costs down."

What is our primary use case?

We primarily use the solution for our campus environment.

What is most valuable?

The solution has worked very well in our campus environment. 

The solution has proven itself to be very stable so far.

The product is very easy to use.

The initial setup is very straightforward and easy.

We've found the connectivity to be excellent.

What needs improvement?

We would like the solution to work on the pricing of the solution. It would be ideal if it could bring the overall costs down.

For how long have I used the solution?

We haven't even used the solution for a year yet. We've used it for about six months or so. It hasn't been that long just yet.

What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. It's been good so far.

What do I think about the scalability of the solution?

The solution can scale quite well. If a company needs to expand it, it can do so fairly easily.

We currently use the solution in order to cover 500 users at our company.

Our company does plan to increase usage in the future.

How are customer service and technical support?

Technical support has been fine. We've found them to be helpful and responsive. We're satisfied with the level of support we receive.

How was the initial setup?

The installation was very straightforward, from what I recall. A company shouldn't have any trouble with the initial setup. It's not overly complex or difficult. 

The deployment is pretty fast. It only took us about two hours or so. 

What about the implementation team?

We did not need the assistance of a consultant or integrator. We handled the initial implementation ourselves. We handled it in-house.

What's my experience with pricing, setup cost, and licensing?

The pricing could be cheaper. It's the one pain point.

We pay a monthly fee.

What other advice do I have?

We are using the latest version of the solution. I can't speak to the actual version number.

I'd rate the solution at a nine out of ten. We haven't used it for that long, however, we have been quite satisfied with its overall capabilities.

I'd recommend the solution to other organizations and users.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Director at Madison County
Real User
Stable, works well, and you don't have to worry about it
Pros and Cons
  • "What I liked about these is that they worked. I didn't touch them or do anything with them. They were up and running when I came here. Once they are set up and running, you don't have to worry about them."
  • "It is expensive. Juniper seems to have a lot more to offer for future expansion. Juniper has some features that are not there in this solution."

What is our primary use case?

They were for our Sheriff's department.

What is most valuable?

What I liked about these is that they worked. I didn't touch them or do anything with them. They were up and running when I came here. Once they are set up and running, you don't have to worry about them.

What needs improvement?

It is expensive. Juniper seems to have a lot more to offer for future expansion. Juniper has some features that are not there in this solution.

For how long have I used the solution?

It has been over three years.

What do I think about the stability of the solution?

They have been very stable. We didn't see any issues.

What do I think about the scalability of the solution?

I didn't have to scale it. We had 26 users. They included secretaries and deputies to Sheriff.

How are customer service and technical support?

I never used them. I never had to.

How was the initial setup?

They were set up before I got here.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would advise others to take a look at Juniper. We were using Cisco Meraki devices, but they are kind of end-of-life. We're changing our systems because of a policy change about the use of wireless solutions. So, we don't need them anymore. Juniper seems to have a lot more to offer for future expansion.

I would rate Cisco Meraki Wireless LAN a nine out of ten. It works well.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Luiz Kazan - PeerSpot reviewer
Head of Digital Solutions at a computer software company with 201-500 employees
Real User
Top 20
Easy to use with great dashboards and good business insights
Pros and Cons
  • "The solution is very easy to use."
  • "It would be nice to have licensing that stays in place while the system is being renovated or changed."

What is most valuable?

The solution is very easy to use. The user interface is very nice.

There are really great dashboards available. Users can see everything they need to on one pane of glass.

Users have the capability of capturing business insights on the solution. For example, we can see who uses the WiFi or monitor movement.

What needs improvement?

The solution should be open to introducing more IoT sensors and to have a more complete solution to medium-sized customers.

The solution could saturate more of the market, as likely 80% of the market would like to see more simple solutions such as Meraki.

It would be ideal if you didn't necessarily have to go to professionals to get a product like this. It should be sold more in the retail space. 

It would be great if the solution could integrate with Amazon Alexa. We'd be able to leverage Meraki and build more intelligent homes and businesses. It would help us build new items we could deliver to our clients, and to build better B2C relations.

It would be nice to have licensing that stays in place while the system is being renovated or changed. If there was a way to have remote WiFi to support local connections during issues, so that technical support doesn't have to shut down the entire network, that would be great. If there was something like a robot that could continue running the network while there are licensing or technical issues, so that WiFi never goes down, that would be an ideal situation.

Which solution did I use previously and why did I switch?

We used to sell other Cisco solutions, however, now we only really focus on Meraki.

What other advice do I have?

The solution from Meraki is more public cloud, however, if we need to we have an internal team that manages alarms, and coordinates action zone disputes to changes devices when it is needed, and have support to our customers.

We have partners that can sell the solution to us, and we in turn offer them to our clients. We're similar to a reseller.

In general, I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
Real User
The Dashboard, with its centralized "cloud" interface is the most valuable feature of Meraki.

What is most valuable?

The Dashboard, with its centralized "cloud" interface is the most valuable feature of Meraki. If you are a smaller organization, have a small IT staff, and/or basic wireless needs Meraki provides the perfect solution. That is not to say that larger more educated organizations might not also find Meraki to be a great fit.

How has it helped my organization?

We use Meraki as a managed service provider for several clients that found the product and price a fit for their organization.

What needs improvement?

One of the virtues of the product could possibly be viewed as an achilles heel. The product is straightforward and does not have lots of features and fine tuning available vendors such as Cisco and Aruba. Some may be available when unlocked by Meraki TAC, but the product is not as feature rich as non-cloud offerings. This may be viewed as a positive by many users that do not want the complexity that comes with the extra features.

For how long have I used the solution?

I have been certified and used this product for 3 years.

What was my experience with deployment of the solution?

Very few issues. TAC works well with standard requests. If one needs something very advanced and rarely needed the TAC has difficulty escalating quickly.

What do I think about the stability of the solution?

The product is completely stable in our implementations.

What do I think about the scalability of the solution?

The Meraki products scale quite well by allowing multiple organization with subdivisions of "networks" APs can be added to networks and tagged with other information as well. I would say that it works best for organizations with many diverse locations with smaller numbers of APs.

How are customer service and technical support?

Customer Service:

I would say that customer service is an 8/10

Technical Support:

For basic technical support I give a 9/10. Once in the BETA program Irate Meraki a 10/10. The area in between basic support and "white glove" BETA program support is a little rough as I think most Meraki users keep things simple.

Which solution did I use previously and why did I switch?

My company implements Cisco and Meraki and are certified for both. As I am also Aruba certified we occasionally service Aruba implementations.

How was the initial setup?

Setup is very straightforward. The GUI is very intuitive.

What about the implementation team?

We are the vendor doing the implementation and often maintenance/monitoring.

What's my experience with pricing, setup cost, and licensing?

Pricing is directly tied to licensing. Longer terms are a better value than shorter ones, but the customer needs to determine which options is best.

Which other solutions did I evaluate?

yes we evaluated all the competition.

Disclosure: My company has a business relationship with this vendor other than being a customer: I am Meraki certified and my company is a Cisco-Meraki partner
PeerSpot user

would like to have WIPS comparison between the brands

Administrator at SOURTHERN WAVES Solution
MSP
Top 5Leaderboard
A wireless solution for LAN connectivity with easy setup
Pros and Cons
  • "Integrating with the router, firewall, and Wireless Controller is advantageous."
  • "The solution could be cheaper."

What is most valuable?

The Cisco Meraki Wireless LAN is hosted on the cloud. Users enjoy all the features available on the platform, and it facilitates seamless communication for our business operations. Integrating with the router, firewall, and Wireless Controller is advantageous.

What needs improvement?

The solution could be cheaper.

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN for more than 2 years.

What do I think about the stability of the solution?

The product is stable. It is working well.

What do I think about the scalability of the solution?

The solution’s scalability is good.

Around 20 customers are using this solution.

How are customer service and support?

Technical support is good.

How was the initial setup?

The initial setup is easy and takes 10-30 minutes with zero IP deployment.

It also depends on the customer's requirements. Whether it's a small or large project, the system can accommodate various sizes. LAN configurations have been implemented for better connectivity. One employee can do the deployment.

What was our ROI?

There are two values, but the first one is that the network demands more. However, the current value lies in using advanced technology. Additionally, its ease of use and deployment facilitates creating a profile of a beneficial customer.

What's my experience with pricing, setup cost, and licensing?

The market is competitive. Customers do not have much money to invest. However, we have a new solution. We are looking for McAfee share.

In Vietnam, the license policy is yearly, which could be one year, three years, or five years.

What other advice do I have?

Overall, I rate the solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
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Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.