Cisco Meraki Wireless LAN Reviews

We primarily use the solution to understand what is happening in terms of troubleshooting the performance on the network. We have pretty specific user issues. We use it to ensure both our users and devices are secure.

We like the analysis that allows us to see how our cloud applications are performing and we like the way that the solution shows where suites are coming from, including if they are coming from overseas. 

We like the way that we can map the solution against the floor of our building. We are able to see a few things from a topography perspective and can show us if certain aspects are wrong.

The interface is excellent. We've been really happy with it.

We haven't had any issues with the solution. We like the way it works. There isn't anything I can think of that makes me worry that it might be lacking in a certain area.

I've been using the solution for two years now.

The stability is good. We haven't had any crashes. There haven't been bugs or glitches that have interrupted us or our work.

We currently have 60-75 users on the solution. They all use it daily.

For us, the solution seems to be pretty scalable. We haven't had any issues and haven't seen any shortcomings.

I don't recall ever reaching out to technical support. That's not to say we haven't, but I can't remember any specific event or problem where I can discuss a real-life encounter with them. My understanding is that it's good as long as we log a case quickly.

If a case was logged and it's been registered with them, we find the effects in terms or response and resolution are good. We all have different customers with different firewalls and we find technical support in general pretty good. They've got a pretty good presence here in New Zealand, and the support from overseas is pretty good too.

We previously used Ruckus. Meraki is far and away much better for our needs. It was the user interface and its superiority that sold us. It's just far superior and easy to use. The ability to troubleshoot on the graphical interface is just better because the graphical information is so clear.

The initial setup is quite simple. I wouldn't describe it as complex at all.

When we moved to a new building, we were able to have everything up and running in a day or so. Maybe even less than that.

Maintenance is pretty straightforward as well. We just do the updates regularly in order to make sure the server is up to date, as well as any security features.

We're the integrator. We use the solution and also have the capabilities and know-how to bring it all together. We don't need any outside help in order to implement the solution.

I don't have any information about the pricing of the solution. I'm not sure I could estimate the costs on a yearly or monthly basis as I don't deal with finances at our organization. I do believe our company offers very good value for money, although it's my understanding that it's not exactly on the cheapest end of the spectrum.

We have a business relationship with Cisco. We're also a partner.

I'd advise other organizations to think about the solution right through to how they manage and troubleshoot end users. I would recommend that anyone looking at a solution such as this consider that. A lot of people just think about the LAN performance, but I think the ability to understand it and save time by troubleshooting the end-users would be a more important consideration.

I'd rate the solution nine out of ten.

It's for our head offices, remote offices branches. The solution is primarily used for giving access to our users, including controlling their access and granting access.

The solution is easy to use. With the cloud dashboard, it's easy to control the APs and other items. It has controlling, content filtering, and other options. A lot of things are there. It has a lot of great features.

The solution is stable.

The scalability is good.

I am new to this solution. At the moment, I am not the right person or in a position to suggest something new or point out something that's lacking. I time to use it properly and see the pros and cons of the product and the requirements regarding our business.

The dashboard could be a bit better. I'd like to see more information about the whole controller and APs. It should be as simple and convenient.

I haven't used the solution for very long. It's been about a month. 

The stability is very good. There are no bugs or glitches. It does not crash or freeze. It's reliable. 

The scalability of the solution is great. However, it depends on the business' needs.

I can't speak to technical support. I didn't actually open any ticket, so I am not sure. I can't say how responsive or helpful they are. 

I've been using Aruba Wireless Controller, and Huawei - just the controller. I'm new to this environment and I'm new to the device.

I did not handle the initial setup and I didn't configure anything. I've just started administering the solution actually. I can't speak to the implementation process and how difficult or simple it is.

I can't speak to the pricing or licensing. It's not an aspect of the solution I take care of.

We're just customers and technical users. 

We use different versions, such as the MX64, 800 series, and 100 series.

At the moment, I'd rate the solution at a six out of ten. I have no experience, or at least, not too much experience yet. 

The primary use case of this solution is to allow access to our guests and to grant our employees Wi-Fi access while at work. Mainly we use Cisco Meraki Wireless LAN as a Wi-Fi solution, occasionally as switches, but primarily as a wireless solution.

The deployment model was on a public cloud.

What I like most about this solution is that it is a fully managed solution. We can deploy it and check in on our customers without having an on-site connection or an on-site infrastructure for elderly customers.

The technical support for Meraki needs improvements made to the waiting times. The explanation when you have problems, and the tools in place to follow the case, are not very good.

They should reconsider the rules under licensing. If you do not pay your subscription within the month of it being due, the use of the product will stop.

This is a stable solution, it's perfect! We have not had any issues with glitches or crashes. Once it's installed, it's running all of the time without problems.

This solution is scalable.

We have more than one thousand users, and we have plans to increase usage in the future.

I have contacted the technical support once or twice but to be honest, the technical support is not very good for Meraki.

I had contacted the technical assistance center for Cisco to order parts, and they have a really good support center.

On the Meraki end, it is not the best part of this solution.

Previously we used other solutions from Cisco, other vendors, and small vendors with local Wi-Fi controllers.

The configuration for our customers was very complex so we switched to Cisco Meraki Wireless.

A person who doesn't have the experience or background will need some assistance in the beginning. They will not be able to open the box without one or two words of explanation, after that, it is very easy.

This solution is very easy to deploy, install, and to manage.

We have an experienced internal team in place that knows the features in the deployment of Meraki products very well. They know how to manage it and we propose this to our customers as well.

We are resellers and we did the implementation ourselves.

You have to renew your contract every year, or for three or for five years. If you do not pay right away they will suspend your subscription.

You only have the option to pay yearly, not monthly.

This solution is expensive, but it's a Cisco product and the solution is really stable. You pay for the quality of the product.

I like this solution, it's really good.

It's a good solution for small to medium-sized businesses or companies. We sell this solution to small businesses here in Belgium.

Meraki is easier to configure than other solutions, which is most likely the reason why Cisco purchased Meraki.

I would rate this solution a nine out of ten.

The cost for the solution's license could be better.

We have used the solution for seven years.

It is a stable solution.

It is a scalable solution. We had 50 solution users in our organization.

The solution's technical support service is good.

Positive

One executive is required for the solution's maintenance.

It is an expensive solution. There are additional costs apart from standard licenses as well.

It is a good product. I recommend it to others and rate it as a nine.

We provide use cases for hospital systems and enterprise solutions where customers connect to Wi-Fi for office purposes. We also provide guest solutions.

The single dashboard of Cisco Meraki Wireless LAN is the most valuable feature for me.

In terms of improvement, the time taken to update to the cloud can be made better. There is a small delay, so if there is a way to make it real-time, exactly like a real-time update, that would be the best option. Log monitoring and log view features can also be improved upon.

I have been using this solution for more than eight years. 

It is not a very stable solution.

It is a super scalable solution. There are no limitations to the number of devices you can add.

The customer service team is awesome. Each time we call, we're connected with a new engineer who can quickly assess our issue and provide helpful guidance. However, Meraki should follow Cisco's approach, which would be more helpful for us.

Neutral

I would rate my experience a seven out of ten. It was easy.

It's a must-try, completely cloud-managed solution. It can be used for non-critical environments.

Overall, I would rate the solution a seven out of ten.

I work for a system integrator company. I am in charge of approximately 15 people — I am head of the network department. We deal with many different companies, but Meraki and Cisco are the most popular. 

We have approximately 100 customers using this solution. 

The user interface is very simple and easy to use — our customers are very satisfied.

Meraki in general is easy to use. I recently hosted a webinar regarding SD-WAN. I compared  Cisco Meraki with other Cisco products. Meraki's performance is a little bit lower compared with other Cisco products, but the platform is very, very simple. As long as a customer has a dedicated IT team, then Meraki will be a good option for them.

There could be more functionality.

I have been using Cisco Meraki Wireless LAN for a couple of years. 

This solution is both scalable and stable. 

We're a highlighted partner. If we have any questions, then we can go to the technical guys and get answers immediately. We get the best support all of the time.

The initial setup was straightforward. The platform is very simple. You have to install the EPs and put them on the virus controller so that you can fine-tune the different settings.

We typically install this solution for our customers. Still, if a customer wants to install it themselves, then they can do so easily.

Meraki and Aruba are available for almost exactly the same price. The price/benefit ratio is great. Meraki is more affordable than Aruba, HPE, and others.

I would absolutely recommend this solution to others. 

On a scale from one to ten, I would give Cisco Meraki Wireless LAN a rating of ten.
For small to medium-sized businesses, I think it's the best. 

I use this solution for wireless.

It is easy to manage and configure. The dashboard of Meraki is easy to use.

Currently, only a limited number of clients can connect to these devices.

I have been using this solution for three years.

Our clients are small and medium companies, and we didn't have any problems with scalability. Our clients may increase its usage in the future.

Their support is great. Its documentation is also good.

I used Juniper Mist. Cisco Meraki Wireless LAN is easy to use in the cloud.

It is expensive.

I would rate Cisco Meraki Wireless LAN a nine out of ten.

We primarily create outdoor usage of city-wide networks. It's mostly for visitors to the city and students at the university.

Multiple access ID capabilities, meshing, and the quality of the product itself are all valuable features.  

Unfortunately, we have to deal with European privacy laws and as far as we can see, the solution is not compliant with these. It's why we're not able to continue with Cisco Meraki. They need to become compliant with GDPR laws.

They should make the solution more transparent so we can better see what the system does.

The solution is stable. We haven't had issues with the hardware.

The solution is scalable.

Sometimes it takes a while for technical support to get back to you and their suggestions have been inaccurate occasionally. However, largely we're satisfied with technical support. The time they gave us inaccurate information, the situation was related to an HD problem of GDPR security. The answers provided were not accurate for countries in Europe.

The initial setup is straightforward but we've had a lot of experience with the solution. An installation of an average of five to 10 units takes half a day to a full day.

We handled the implementation ourselves.

We work mainly with small and medium enterprises. We deploy the MR72 and 73 versions of the solution.

In general, the solution performs well in Europe, but it doesn't comply with the GDPR, so we're not allowed to use it.

I'd rate it eight out of ten.