We use Meraki Wireless LAN to provide wireless services at a school.
Network Administrator at a educational organization with 501-1,000 employees
Easy to deploy, includes a cloud controller, and updates continuously
Pros and Cons
- "Meraki WLAN is easy to deploy, includes a cloud controller, and updates continuously. It also offers high visibility."
- "The licensing isn't very customer-centric. They may have improved it, but previously, if you forgot to pay on a certain day, your service would be shut off."
What is our primary use case?
What is most valuable?
Meraki WLAN is easy to deploy, includes a cloud controller, and updates continuously. It also offers high visibility.
For how long have I used the solution?
We had one location for over a year, so I was familiar with the console for three years and the wireless solution for over a year.
What do I think about the stability of the solution?
Meraki WLAN is solid. I can't recall the last time I had to replace an AP or anything like that.
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Cisco Meraki Wireless LAN
March 2025

Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I would say that Meraki WLAN is scalable, but the licensing makes it a little difficult. You can't just add on more APs within your scope. You have to purchase more licenses to scale.
How are customer service and support?
I really only used my sales engineer for support. He was able to answer most of my questions, but he was previously an engineer before, so I didn't have to call them.
How was the initial setup?
Deployment is straightforward. It requires very little configuration.
What's my experience with pricing, setup cost, and licensing?
The licensing isn't very customer-centric. They may have improved it, but previously, if you forgot to pay on a certain day, your service would be shut off.
What other advice do I have?
From a purely technical point of view, I would rate Meraki WLAN eight out of 10. If you are considering implementing Meraki, I would suggest considering the size of your team. If you are strapped for resources, I would say go with something else over Cisco. But as far as functionality goes, I would rate it over some of the others, like Juniper and Mist.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

CEO at Meridian Infotech Ltd.
Good management, good support, and easy to install
Pros and Cons
- "Its management is most valuable. It is the major feature of Meraki."
- "Integration with the corporate LAN where Catalyst products are installed is a major challenge."
What is most valuable?
Its management is most valuable. It is the major feature of Meraki.
What needs improvement?
Integration with the corporate LAN where Catalyst products are installed is a major challenge.
For how long have I used the solution?
I have been using this solution for the last seven or eight years.
What do I think about the scalability of the solution?
We cater to medium and enterprise companies. We have good experience in managing large networks.
How are customer service and technical support?
Because it is a part of Cisco, we are getting good support.
How was the initial setup?
It is easy. Its ease is the main thing.
What's my experience with pricing, setup cost, and licensing?
Its price is higher than other products. It is above the expectation of customers. So, every time we need to fight for a good price.
What other advice do I have?
I would rate Cisco Meraki Wireless LAN a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Cisco Meraki Wireless LAN
March 2025

Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
IT Project Manager at a tech services company with 11-50 employees
Stable wireless LAN solution with a cloud-based management architecture that's easy to deploy, troubleshoot, and scale
Pros and Cons
- "Cloud managed wireless LAN product that's stable and scalable. It's an easy to deploy and easy to troubleshoot solution."
- "Some of their first level support staff does not seem to be well-versed in the solution, so support for Cisco Meraki Wireless LAN needs improvement."
What is our primary use case?
Cisco Meraki Wireless LAN is a wireless LAN solution providing wireless access points for the organization.
What is most valuable?
What I like most about Cisco Meraki Wireless LAN is the cloud based management of the entire system. The product was also easy to deploy and easy to troubleshoot.
What needs improvement?
I haven't really come across anything that was a big issue with this product. I can't think of anything that would have raised a flag about something needing to be improved in Cisco Meraki Wireless LAN, but it could be their support. We had some issues, and we couldn't figure out why they happened, but some of their first level support staff does not seem to be well-versed with how to solve those issues.
Nothing really comes to mind about what I would like to see on the next release. I know they are using the six GHz band now for Wi-Fi 6, submitted out as an option, seeing use of the six GHz band down the road for Wi-Fi 6.
For how long have I used the solution?
I've been using Cisco Meraki Wireless LAN for two years now.
What do I think about the stability of the solution?
Cisco Meraki Wireless LAN is a stable solution.
What do I think about the scalability of the solution?
Cisco Meraki Wireless LAN is scalable.
How are customer service and support?
Support for Cisco Meraki Wireless LAN needs improvement, as it seems their first level support staff isn't that knowledgeable on the solution, however, their response time on the issues is okay.
Which solution did I use previously and why did I switch?
We used a different solution before switching to Cisco Meraki Wireless LAN. We decided to use Cisco products because the Meraki devices were much better than other platforms, particularly in cloud management, ease of deployment, and ease of troubleshooting.
How was the initial setup?
The initial setup for this solution is a combination: it could be straightforward, or it could be complex, e.g. setting it up would've been complex in some situations.
What about the implementation team?
Cisco Meraki Wireless LAN is a cloud solution with on-premise deployment, and we did the deployment ourselves, without an integrator, reseller, or consultant. The deployment did not take long.
Which other solutions did I evaluate?
We tried Aruba, but we didn't get any feedback from the vendor.
What other advice do I have?
We try to have a relationship with the vendor, e.g. we have a Cisco rep for that, but they wouldn't really help us with the Meraki blocks. I'm a network engineer assigned to the company that uses Cisco Meraki Wireless LAN.
We cannot have more than 400 users of this product, and we currently have 200 to 300 people using it. For deployment and maintenance, we only have one staff who takes care of it, e.g. one engineer. We have no plans of increasing the number of users of Cisco Meraki Wireless LAN, unless we expand in size.
My advice to others looking into implementing this product is that it's definitely a good investment. They just have to be mindful and really understand the technology. They should be able to go through the documentation on the website, to really understand the product features and functionality, because sometimes they may need to exert effort in examining issues on their own, because sometimes support doesn't really provide a proper, tangible response.
I'll give Cisco Meraki Wireless LAN a rating of eight out of ten, because we're very satisfied that it meets all the technical attributes we were looking for, and it's a solid infrastructure. It works with our problems, e.g. any major problems.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Manager at a tech services company with 51-200 employees
A robust product
Pros and Cons
- "There are many valuable features of Cisco Meraki, including the switches, stacking, and layer 3 routing."
- "I would like to see Cisco Meraki improve the accessibility by region level here in Latin America."
What is our primary use case?
I am an electronic engineer and a specialist in Cisco Meraki Wireless LAN. I am a distributor of Cisco Meraki and have 100 customers using this solution.
What is most valuable?
There are many valuable features of Cisco Meraki, including the switches, stacking, and layer 3 routing.
What needs improvement?
The products are delayed when arriving in Argentina. These delays can be as long as 6 months, causing the customers to be unhappy. I would like to see Cisco Meraki improve the accessibility by region level here in Latin America.
For how long have I used the solution?
I have been working with Cisco Meraki for the past few years.
What do I think about the stability of the solution?
The stability of Cisco Meraki Wireless LAN is great.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and support?
Technical support is easy to contact and ready to help.
How was the initial setup?
When you are in the dashboard of Cicso Meraki, you configure the hardware and connect to the internet line and the script will download to the hardware. The deployment is very easy, it is plug and play and takes 50 minutes.
What's my experience with pricing, setup cost, and licensing?
Cisco Meraki requires either a one year or three year license for a standard enterprise license.
What other advice do I have?
This is an excellent product. Cisco Meraki Wireless LAN is robust and has a tough access point.
I would rate this solution a 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Virtual IT Director at a educational organization with 11-50 employees
Stable, no issues and meets specifications
Pros and Cons
- "The most valuable thing to me is the stability of the product."
- "The price could be slightly better, but then again, we negotiate deals every time so the market price isn't really relevant."
What is our primary use case?
I do networking fit-outs for schools. I'm an advisor to about 30,000 schools.
What is most valuable?
The most valuable thing to me is the stability of the product.
For how long have I used the solution?
I've been in the business 47 years, and I've been using Meraki for as long as they've been in business, which is about 14 years now.
What do I think about the scalability of the solution?
I don't have an issue. It meets specifications.
How are customer service and technical support?
I don't get involved on that end of it.
How was the initial setup?
I don't get involved in the setup or installation.
What's my experience with pricing, setup cost, and licensing?
The price could be slightly better, but then again, we negotiate deals every time so the market price isn't really relevant.
What other advice do I have?
I would rate it eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Project Manager at a tech services company with 1-10 employees
Has excellent stability, it works and doesn't stop
Pros and Cons
- "The most valuable feature is the stability. It works and doesn't stop."
- "I'd like better integration with security providers."
What is our primary use case?
Our primary use case is for business, the end within the business, no guests or anything like that. We use the on-prem deployment model of this solution.
What is most valuable?
The most valuable feature is the stability. It works and doesn't stop.
What needs improvement?
In terms of improvement, we're waiting on is the new standard WiFi 6. That's really where the research comes into. With wifi coming out, we're going to refresh everything. Hence we're going to look at the top three players.
I'd like better integration with security providers.
For how long have I used the solution?
I've been using this solution for around eight years.
What do I think about the stability of the solution?
It is stable. We've never had any bugs.
What do I think about the scalability of the solution?
It's scalable. We have between 50-100 users in my company. The users are our general employees.
We don't require any staff for maintenance. For the deployment, we required four staff members. We have plans for increasing usage. The idea is to double it in size with Wifi 6.
How are customer service and technical support?
We were in touch with technical support a while ago. They just said what was in the book.
Which solution did I use previously and why did I switch?
We previously used Aruba Wireless. We switched because of the price. It wasn't my choice, it was my client's choice.
How was the initial setup?
The initial setup was complex. It took about 200 hours.
Our deployment strategy was to get it all in and then get all hardware in, put one service layer at a time. When it's finished, disable all the old stuff. After migrating the clients, disable all the old stuff.
What about the implementation team?
I reached out to Cisco for boilerplate plans and worked on their standard design for a smaller office.
What's my experience with pricing, setup cost, and licensing?
After the third year, because it's Cisco, the prices go higher.
What other advice do I have?
My advice to someone considering this solution would be to use the white paper comparisons, they're excellent. Particularly not a newspaper review of a product, as it comes out of the box. That does nothing. But it has to really be an installation that is similar to yours. It might match the number of sites or match the number of consumers in the end but it has to be similar in some ways. Not a lab, a lab work doesn't tell you anything. That's like a practice run.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Senior Tech Support Specialist at a university with 501-1,000 employees
Traffic analytics give us insight and the management and upgrades are very simple and straightforward
Pros and Cons
- "The management and upgrades are very simple and straightforward."
- "Technical support can be improved, as well as having more detailed capabilities to go without using an API."
What is our primary use case?
We use our Meraki system to provide new IOD access and internal access for wifi devices.
How has it helped my organization?
It provides an easy login page for most students.
In terms of wireless network visibility, we have a lot more insight into what students are doing now. We can track down peer to peer very quickly and can just lock it down. If we find an offender that gets caught with the law, we can direct the authorities directly to them.
The solution also reduced our false positives by about 50%, as well as saves us time, money, and administrative work.
What is most valuable?
The management and upgrades are very simple and straightforward.
Traffic analytics give us insight, but they don't decrypt anything.
What needs improvement?
I would be interested in seeing more enterprise-level, advanced user features.
Technical support can be improved, as well as having more detailed capabilities to go without using an API.
What do I think about the scalability of the solution?
I would rate scalability as five out of ten. It's kind of hard to say.
How are customer service and technical support?
Their technical support is hit or miss.
Which solution did I use previously and why did I switch?
The wifi solution that we had before wasn't great so we had to go with something else.
What's my experience with pricing, setup cost, and licensing?
It's a pretty good value, but not great. Pricing is on a yearly basis for the Meraki solution.
What other advice do I have?
The biggest lesson we've learned is that wifi systems are very complicated. My advice is to be sure you understand the depth that the system gives you.
I would rate this solution as eight out of ten. It's a pretty solid solution. It lacks the advanced features that I would like to see to do proper wireless engineering, but it's a pretty solid solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network System Engineer at a tech services company with 1,001-5,000 employees
The scalability is more or less endless. I have not seen problems with adding 100's or 1000's of devices.
Pros and Cons
- "It improved the installation time."
- "It's performing well, really well. We don't have any issues. We only have issues if there is a lot of rogue APs in the neighborhood and that not Meraki's fault."
- "if there is a better feature, they write it as beta so you have to be careful."
What is our primary use case?
I love the ease of deployment and the dashboard. These are the the main selling points of this solution.
How has it helped my organization?
It improved the installation time. It's very easy to get an overview without the expensive monitoring software because you can get it more of less for free with the dashboard. You get a lot of insights out of the box.
What needs improvement?
It's performing well, really well. We don't have any issues. We only have issues if there is a lot of rogue APs in the neighborhood and that not Meraki's fault.
There are many improvements that can be made. Mainly in the radio parts, they need to include some more features but it is hard to say exactly what we want. We had have a few cases where we could not use Meraki because it could not do advanced routing features, and so on, but it is very unlikely that Meraki would include that in the next releases. We have tried to push it because we are quite a big reseller in the Nordic region.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
I would say overall it's really stable. When they realize features, it looks like it is well tested and they don't just release them to release a new feature and if it's a better feature they write it as beta so please be careful.
What do I think about the scalability of the solution?
The scalability is more or less endless. I have not seen problems with adding 100's or 1000's of devices.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We always think it is best to consider:
- Management
- Price
- Including new technologies
What's my experience with pricing, setup cost, and licensing?
The price can be negotiated.
What other advice do I have?
For big enterprise, I would definitely use Meraki. They are doing something really special stuff.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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