I love the ease of deployment and the dashboard. These are the the main selling points of this solution.
Network System Engineer at a tech services company with 1,001-5,000 employees
The scalability is more or less endless. I have not seen problems with adding 100's or 1000's of devices.
Pros and Cons
- "It improved the installation time."
- "It's performing well, really well. We don't have any issues. We only have issues if there is a lot of rogue APs in the neighborhood and that not Meraki's fault."
- "if there is a better feature, they write it as beta so you have to be careful."
What is our primary use case?
How has it helped my organization?
It improved the installation time. It's very easy to get an overview without the expensive monitoring software because you can get it more of less for free with the dashboard. You get a lot of insights out of the box.
What needs improvement?
It's performing well, really well. We don't have any issues. We only have issues if there is a lot of rogue APs in the neighborhood and that not Meraki's fault.
There are many improvements that can be made. Mainly in the radio parts, they need to include some more features but it is hard to say exactly what we want. We had have a few cases where we could not use Meraki because it could not do advanced routing features, and so on, but it is very unlikely that Meraki would include that in the next releases. We have tried to push it because we are quite a big reseller in the Nordic region.
For how long have I used the solution?
More than five years.
Buyer's Guide
Cisco Meraki Wireless LAN
January 2025
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
What do I think about the stability of the solution?
I would say overall it's really stable. When they realize features, it looks like it is well tested and they don't just release them to release a new feature and if it's a better feature they write it as beta so please be careful.
What do I think about the scalability of the solution?
The scalability is more or less endless. I have not seen problems with adding 100's or 1000's of devices.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We always think it is best to consider:
- Management
- Price
- Including new technologies
What's my experience with pricing, setup cost, and licensing?
The price can be negotiated.
What other advice do I have?
For big enterprise, I would definitely use Meraki. They are doing something really special stuff.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Citrix/VMWare/Windows/Office365/Exchange Administrator at a non-profit with 201-500 employees
Cloud-based dashboard allows me to see all my locations in one place
Pros and Cons
- "This product has allowed us to easily create custom SSIDs for clients and carve out the necessary bandwidth for clients needs."
- "I really love their cloud-based dashboard which allows me to see all my locations from one location."
- "I would like to see them improve their support where an assigned engineer can take the case all the way to closure. Usually, you get a different engineer calling regarding the same ticket."
What is our primary use case?
Our environment consists of five locations and we are using the Meraki APs in all of them for user/guest WiFi access.
How has it helped my organization?
This product has allowed us to easily create custom SSIDs for clients and carve out the necessary bandwidth for clients needs.
What is most valuable?
- Ease of use
- Central management
- Pretty reliable devices
I also really love their cloud-based dashboard which allows me to see all my locations in one place.
What needs improvement?
I believe every product always has room for improvement. When it comes to Meraki I would like to see them improve their support where an assigned engineer can take the case all the way to closure. Usually, you get a different engineer calling regarding the same ticket.
For how long have I used the solution?
Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Meraki Wireless LAN
January 2025
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
IT Management at a marketing services firm with 501-1,000 employees
A trustworthy solution which is easy, secure, has great scalability and stability and an easy installation
Pros and Cons
- "The solution is trustworthy. I find it easy and secure."
- "There should be better Spanish-language technical support."
What is our primary use case?
I do not know which version we are using.
What is most valuable?
I find Cisco Meraki Wireless LAN to be more secure and easy to use. It is easy to control.
With the solution, we have a little mesh and wire LAN, and the performance is awesome.
What needs improvement?
The price can always be better.
There should be better Spanish-language technical support.
What do I think about the stability of the solution?
I am wholly in agreement that the solution is stable.
What do I think about the scalability of the solution?
I agree wholeheartedly that the solution is scalable.
For the moment, we do not have plans to increase the usage.
How are customer service and support?
There should be better Spanish-language support.
How was the initial setup?
The solution's setup was easy.
The previous deployment took, perhaps, two weeks.
What about the implementation team?
We were assisted by the main controller and several partners.
Our experience with them was positive. We found them to be helpful.
There was an engineer who was responsible for configuring the solution and a technician for connecting the cables in the wall.
What was our ROI?
I have not seen a return on our investment.
What's my experience with pricing, setup cost, and licensing?
As is always the case, the price could be better, although I do not recall exactly how much this comes out to. I do know that I make tri-annual purchases of the solution. The fee is once every three years.
Which other solutions did I evaluate?
We did not use another solution prior to Cisco Meraki Wireless LAN. We considered Fortinet as an alternative, but felt Cisco Meraki Wireless LAN offered better wifi and was a superior routing solution.
What other advice do I have?
I am a customer.
There are, perhaps, 25 or 30 people making use of the solution in our organization.
The solution is trustworthy. I find it easy and secure.
I rate Cisco Meraki Wireless LAN as an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior IT Manager at a real estate/law firm with 51-200 employees
A scalable and stable solution, but is overpriced and could be more secure
Pros and Cons
- "The solution is easy to install."
- "The solution should be more secure."
What is our primary use case?
We use the wireless network switches for wireless network communication as concerns our hotel.
What needs improvement?
The solution should be more secure.
It is overpriced and more expensive than Hauwei.
For how long have I used the solution?
We've been using Cisco Meraki Wireless LAN for more than two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have had no problems with the technical support.
Which solution did I use previously and why did I switch?
Prior to going with the solution, we used Ruckus.
How was the initial setup?
The installation is fine. The solution is easy to install.
It took under five minutes.
What about the implementation team?
Installation can be done on one's own.
What's my experience with pricing, setup cost, and licensing?
The solution is overly expensive.
What other advice do I have?
I would recommend the solution to others, unless the price would be competitive.
We make use of 50 to 100 Meraki units.
I like Cisco Meraki Wireless LAN, so I rate it as a six or seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Systems Engineer at a tech services company with 201-500 employees
Good management, easy to setup, stable, and it is scalable
Pros and Cons
- "The most valuable feature of this solution is the application visibility, which is one of the main features."
- "It would be good to integrate with ISE in the future."
What is our primary use case?
I am a system integrator. I help integrate Meraki Solutions.
We have customers with offices in Sri Lanka who have other small resorts globally. We use Cisco Meraki Wireless LAN for the management and configuration without having to go to the site.
What is most valuable?
The most valuable feature of this solution is the application visibility, which is one of the main features.
What needs improvement?
We need more options for core switches. More switches with hardware capabilities that can be used at the core level. That would be very helpful.
It would be good to integrate with ISE in the future.
For how long have I used the solution?
I have been integrating Cisco Meraki Wireless LAN for more than five years.
What do I think about the stability of the solution?
I don't have any issues with the stability of the Cisco Meraki Wireless LAN.
What do I think about the scalability of the solution?
It's a scalable solution.
Most of our clients are enterprise companies.
How are customer service and technical support?
Technical support is good but can be improved. I would rate them an eight out of ten.
Which solution did I use previously and why did I switch?
I am a design engineer. I work with Cisco Meraki, Aruba, Alcatel, and Ruckus.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
I would say that they have adequate pricing.
What other advice do I have?
I would rate Cisco Meraki Wireless LAN a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Emerging & Disruptive Mobile Technology Expert, Strategic Advisor at a marketing services firm with 1-10 employees
Plug and play set up, stable, scales well with multiple access points
Pros and Cons
- "The most valuable features are the multiple types of user groupings and access management."
- "There is a processing limitation when you have multiple SSIDs, above three or four."
What is our primary use case?
There are a variety of use cases. It is being used in a community center, a school, a gymnasium, and a youth center.
It's a combination of constituents. We have teachers, employees/staff, students, parents, and visitors. We have many different users.
What is most valuable?
The most valuable features are the multiple types of user groupings and access management. For example: what, when, how long for, what is the performance, and what device are they using are all groupings.
What needs improvement?
Some of the built-in capabilities need to be improved. The radius capabilities for filtering by MAC address, some of the group-based policy management, even though they have more flexibility.
They need a better reading of device TACs, which are terminal equipment codes.
When you read a MAC address or a serial number, you can detect if it's an iOS or an Android device. Specifically, within the Android world, it can detect if it's a Samsung, an Acer, or if it's a Dell. In the Apple world, you can detect if it's iOS, iPhone, or an iPad.
Their TAC reading and interpretation capability are not as effective. For example, they may be reading a MAC address and reporting it as an iPhone, but it may be a Samsung. It's not just iPhone and iPad confusion, but iPhone and Android cross confusion.
There is a processing limitation when you have multiple SSIDs, above three or four.
For how long have I used the solution?
I have been working with this solution for three years.
We are working with the original version of Meraki, not the latest version.
What do I think about the stability of the solution?
In terms of stability, it's relatively straightforward.
What do I think about the scalability of the solution?
It's a scalable solution. It's pretty good.
How are customer service and technical support?
We have never had to contact technical support.
Which solution did I use previously and why did I switch?
We work with Meraki, Eero, and Ubiquiti.
How was the initial setup?
The initial setup is relatively straightforward. It's literally a plug-and-play, once you set up on the portal. I would be stretching to find an issue.
Anything that is common to all of the access points is the same, You have to run the cables. Once you have done the Delta it's probably a couple of days to deploy.
It depends on what you want to configure or the level of configuration complexity. We have, for example, access points in a specific location that are broadcasting on certain SSIDs and providing access to only certain users or certain devices, and for specific services which have to be configured.
If you generate an existing configuration, you can just plug it in and it will boot. If however, it requires a specific configuration, it will take time to configure the specific set of requirements.
What was our ROI?
We had a deal and we went for it. If I had to go for it today, I would reconsider, unless I get more competitive pricing. The gap in terms of performance, quality, features, and functionality has decreased significantly compared to what it was five years ago.
Now they have much more. They used to be a startup and they did pretty well. They got into growth mode, VCs pushed them to grow and they started developing features and functionality.
Amazon bought them. Now that Amazon has its backing, they should be able to grow and improve features, which is going to put them on a similar pedestal as a Cisco Meraki, and the same for Ubiquity. But those are just nuances.
Today, it would be harder for me to push for Cisco Meraki.
What's my experience with pricing, setup cost, and licensing?
Their biggest challenge is cost. Since it's been acquired by Cisco, it's an even higher cost.
What other advice do I have?
If they are going for the long run it's good, but if you go too long, there is a cost component to consider and figure out, because the cost is something that is coming down with a lot of new solutions.
I would rate Cisco Meraki Wireless LAN a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Administrator at a real estate/law firm with 201-500 employees
Stable, issue-free, and scalable
Pros and Cons
- "I have found the scalability to be very good."
- "Cisco offers pretty expensive devices."
What is our primary use case?
I primarily use the solution for network connectivity. They have a microcontroller and size the firmware with access points. I didn't need to buy another controller to control all of them in one click. At any one of the access point, I can configure the whole network.
What is most valuable?
It's a very useful product.
The solution is stable. So far, it has been issue-free.
I have found the scalability to be very good.
What needs improvement?
Cisco offers pretty expensive devices.
I'd like it if Cisco made it possible to integrate its solution with HP.
The initial setup is a bit difficult.
For how long have I used the solution?
I only installed the solution one month ago. I haven't used it for very long.
What do I think about the stability of the solution?
The stability of the solution seems to be very good. There are no bugs or glitches. it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The product scales well. If a company needs to expand it, it can do so.
We have 500 users who are on the solution currently.
How are customer service and support?
I've never had to reach out to technical support. I can't speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
I'm also familiar with Ubiquiti.
How was the initial setup?
The initial installation is a bit hard. It's not quite like, for example, Ubiquiti. If you have a mountain of access points, it will take a while, as it typically takes a technician 15 to 20 minutes per access point.
The installation doesn't require a lot of people. It took only a few guys - one for integration and one for administration.
What's my experience with pricing, setup cost, and licensing?
The solution is pricey. It's an expensive product.
What other advice do I have?
I'd rate the solution at a ten out of ten. It's been extremely reliable and I've been happy with it.
I wouldn't necessarily recommend the solution to smaller offices or organizations as Cisco can be expensive. Something cheaper, such as D-Link, may be better in small environments.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer at Saudi Customs
Good device connection functionality, stable, and scalable
Pros and Cons
- "It's a stable product."
- "The ease of use is average. It could be more user-friendly."
What is our primary use case?
We use this solution for device address connection.
What needs improvement?
The ease of use is average. It could be more user-friendly.
The initial setup could be simplified.
For how long have I used the solution?
We have been using Cisco Meraki Wireless LAN for a few months.
We are using the latest version.
What do I think about the stability of the solution?
It's a stable product. We don't have any issues with stability.
What do I think about the scalability of the solution?
This is a scalable solution.
How was the initial setup?
The initial setup was not easy, it was a bit complex.
We need a team of three technicians to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
We pay licensing fees.
What other advice do I have?
We plan to continue using this solution and I would recommend it to others.
I would rate Cisco Meraki Wireless LAN an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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