I love the ease of deployment and the dashboard. These are the the main selling points of this solution.
Network System Engineer at a tech services company with 1,001-5,000 employees
The scalability is more or less endless. I have not seen problems with adding 100's or 1000's of devices.
Pros and Cons
- "It improved the installation time."
- "It's performing well, really well. We don't have any issues. We only have issues if there is a lot of rogue APs in the neighborhood and that not Meraki's fault."
- "if there is a better feature, they write it as beta so you have to be careful."
What is our primary use case?
How has it helped my organization?
It improved the installation time. It's very easy to get an overview without the expensive monitoring software because you can get it more of less for free with the dashboard. You get a lot of insights out of the box.
What needs improvement?
It's performing well, really well. We don't have any issues. We only have issues if there is a lot of rogue APs in the neighborhood and that not Meraki's fault.
There are many improvements that can be made. Mainly in the radio parts, they need to include some more features but it is hard to say exactly what we want. We had have a few cases where we could not use Meraki because it could not do advanced routing features, and so on, but it is very unlikely that Meraki would include that in the next releases. We have tried to push it because we are quite a big reseller in the Nordic region.
For how long have I used the solution?
More than five years.
Buyer's Guide
Cisco Meraki Wireless LAN
December 2024
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
What do I think about the stability of the solution?
I would say overall it's really stable. When they realize features, it looks like it is well tested and they don't just release them to release a new feature and if it's a better feature they write it as beta so please be careful.
What do I think about the scalability of the solution?
The scalability is more or less endless. I have not seen problems with adding 100's or 1000's of devices.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We always think it is best to consider:
- Management
- Price
- Including new technologies
What's my experience with pricing, setup cost, and licensing?
The price can be negotiated.
What other advice do I have?
For big enterprise, I would definitely use Meraki. They are doing something really special stuff.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at a tech services company with 1-10 employees
Has excellent stability, it works and doesn't stop
Pros and Cons
- "The most valuable feature is the stability. It works and doesn't stop."
- "I'd like better integration with security providers."
What is our primary use case?
Our primary use case is for business, the end within the business, no guests or anything like that. We use the on-prem deployment model of this solution.
What is most valuable?
The most valuable feature is the stability. It works and doesn't stop.
What needs improvement?
In terms of improvement, we're waiting on is the new standard WiFi 6. That's really where the research comes into. With wifi coming out, we're going to refresh everything. Hence we're going to look at the top three players.
I'd like better integration with security providers.
For how long have I used the solution?
I've been using this solution for around eight years.
What do I think about the stability of the solution?
It is stable. We've never had any bugs.
What do I think about the scalability of the solution?
It's scalable. We have between 50-100 users in my company. The users are our general employees.
We don't require any staff for maintenance. For the deployment, we required four staff members. We have plans for increasing usage. The idea is to double it in size with Wifi 6.
How are customer service and technical support?
We were in touch with technical support a while ago. They just said what was in the book.
Which solution did I use previously and why did I switch?
We previously used Aruba Wireless. We switched because of the price. It wasn't my choice, it was my client's choice.
How was the initial setup?
The initial setup was complex. It took about 200 hours.
Our deployment strategy was to get it all in and then get all hardware in, put one service layer at a time. When it's finished, disable all the old stuff. After migrating the clients, disable all the old stuff.
What about the implementation team?
I reached out to Cisco for boilerplate plans and worked on their standard design for a smaller office.
What's my experience with pricing, setup cost, and licensing?
After the third year, because it's Cisco, the prices go higher.
What other advice do I have?
My advice to someone considering this solution would be to use the white paper comparisons, they're excellent. Particularly not a newspaper review of a product, as it comes out of the box. That does nothing. But it has to really be an installation that is similar to yours. It might match the number of sites or match the number of consumers in the end but it has to be similar in some ways. Not a lab, a lab work doesn't tell you anything. That's like a practice run.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Cisco Meraki Wireless LAN
December 2024
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Systems Engineer at a financial services firm with 1,001-5,000 employees
We can use a single dashboard to manage our 5 offices in different parts of the world.
What is most valuable?
- Centralized management
- Easily configurable
How has it helped my organization?
We implemented Meraki APs across our 5 offices in USA, UK, and India, and we can manage all of them from one dashboard. We have great metrics for bandwidth usage, easily finding out who is downloading movies. ;-)
Using Radius server for user authentication is very simple to configure, creating new SSID, and it has a great alerting system.
For how long have I used the solution?
2 years
What was my experience with deployment of the solution?
Deployment is very simple- just add the device to your dashboard, connect to the network, and it will automatically connect, update firmware, and update configuration to match with your others APs.
What do I think about the stability of the solution?
Nope
What do I think about the scalability of the solution?
No
How are customer service and technical support?
Customer Service:
10
Technical Support:10, to get help you can open the case or just call them directly, give them your customer ID and boom, you are talking to the tech who can see all your devices.
Which solution did I use previously and why did I switch?
Aruba, Ruckus - they are ok, but you need to spend more time to configure and their support is not even close to Meraki.
How was the initial setup?
Can't be more simple
What about the implementation team?
In-house
What's my experience with pricing, setup cost, and licensing?
I think the Meraki APs are very cheap, I am using them even at home.
What other advice do I have?
Don't waste time and money for the other solutions, only Meraki!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder, Director at a tech services company with 1-10 employees
Offers very good integration and allows for cloud-based management of your Wi-Fi network
Pros and Cons
- "Allows for cloud-based management of your Wi-Fi network."
- "If you lose connectivity with the controller, your Wi-Fi network is immediately impacted."
What is most valuable?
I've worked on this solution for a couple of clients who already had it deployed. It has many good features and good integration. This is more of a hybrid setup where the switch takes over a lot of responsibility depending upon what you have deployed. It takes a lot of control and allows for cloud-based management of your Wi-Fi network.
What needs improvement?
One of the key problems is that, similar to a solution like Ruckus, if you lose connectivity with the controller, your Wi-Fi network is immediately impacted and users are unable to connect to the network. It's a challenge because then your budget inflates as you have to invest in a high availability kind of solution and have more than one controller. If you are spread across a large area geographically, then you may want to have multiple controllers at different sites so that if one fails you always have a backup to go to and you're not dependent on the links that connect to your offices. It can become costly as a result.
There is nothing much that can change but I believe the hardware could become more economical. The licensing part is okay, and compared to other cloud-managed Wi-Fi's, Meraki is well placed on the pricing, but the hardware costs a bomb. If they could reduce the price of the hardware, the access points, that would be a great benefit for them.
What do I think about the stability of the solution?
The solution is stable and more secure when you compare it to Ruckus because if you have an MX firewall, you automatically get the firewall features over your Wi-Fi as well. The outcome is that all the data passing through the Wi-Fi definitely passes through the firewall.
What do I think about the scalability of the solution?
Meraki is quite scalable.
How are customer service and support?
Thanks to my experience with Wi-Fi, I haven't needed tech support from Meraki. One good point about Meraki and Cisco overall would be the documentation. It's extremely comprehensive so that you don't need to call tech support unless you encounter a specific problem, and you can find most things by doing a Google search.
How was the initial setup?
I believe the initial setup is pretty straightforward although I've never deployed the solution - I've managed it for clients. We currently have three companies that are using this product. From a maintenance perspective, it requires a couple of maintenance staff to keep a tab on the solution, depending upon your work environment.
What's my experience with pricing, setup cost, and licensing?
Licensing is on an annual basis and there is also the hardware inventory. If the firewall goes down, for example, that could cause a problem. The point of failure and the work involved around it makes it a more costly solution.
What other advice do I have?
For anyone looking for a simple management solution in a geographically spread-out network, Meraki is a good bet compared to Ruckus. However, they lose points on the cost as well as on the complexity of its multiple-tiered structure, where you have an MX firewall or a switch, your Wi-Fi access points, and then the cloud. It's too much and could be as easy as having the cloud and access points, but the product has an additional tier integrated, which makes it somewhat complex.
I would place them at eight out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Senior IT Manager at a real estate/law firm with 51-200 employees
A scalable and stable solution, but is overpriced and could be more secure
Pros and Cons
- "The solution is easy to install."
- "The solution should be more secure."
What is our primary use case?
We use the wireless network switches for wireless network communication as concerns our hotel.
What needs improvement?
The solution should be more secure.
It is overpriced and more expensive than Hauwei.
For how long have I used the solution?
We've been using Cisco Meraki Wireless LAN for more than two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have had no problems with the technical support.
Which solution did I use previously and why did I switch?
Prior to going with the solution, we used Ruckus.
How was the initial setup?
The installation is fine. The solution is easy to install.
It took under five minutes.
What about the implementation team?
Installation can be done on one's own.
What's my experience with pricing, setup cost, and licensing?
The solution is overly expensive.
What other advice do I have?
I would recommend the solution to others, unless the price would be competitive.
We make use of 50 to 100 Meraki units.
I like Cisco Meraki Wireless LAN, so I rate it as a six or seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Architect at a computer software company with 10,001+ employees
Reliable, scalable, and simple installation
Pros and Cons
- "The stability of the Cisco Meraki Wireless LAN is very good."
- "The technical support from Cisco is good, but they can improve themselves in some areas. Sometimes it takes a while to provide a solution or an answer to our problem."
What is our primary use case?
We are using Cisco Meraki Wireless LAN for enterprise access in our building.
For how long have I used the solution?
I have been using Cisco Meraki Wireless LAN for approximately five years.
What do I think about the stability of the solution?
The stability of the Cisco Meraki Wireless LAN is very good.
What do I think about the scalability of the solution?
Cisco Meraki Wireless LAN is a scalable solution.
We have approximately 300 people using this solution in my organization.
How are customer service and support?
The technical support from Cisco is good, but they can improve themselves in some areas. Sometimes it takes a while to provide a solution or an answer to our problem.
How was the initial setup?
The deployment of Cisco Meraki Wireless LAN was simple. It took a couple of weeks to complete.
What about the implementation team?
We have certified people that do the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
The price of Cisco Meraki Wireless LAN is per unit and it has annual maintenance costs.
What other advice do I have?
I rate Cisco Meraki Wireless LAN an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior System Engineer at a tech services company with 51-200 employees
A wireless LAN solution with a robust cloud manageability feature
Pros and Cons
- "The cloud manageability feature is valuable."
- "It would be better if they enable full integration with Cisco's cloud-based network in the next release."
What is our primary use case?
We use Cisco Meraki Wireless LAN for enterprise wireless and hospitality wireless. We're using it to cater to all customer needs.
What is most valuable?
The cloud manageability feature is valuable. We can access it from anywhere. We don't have to get customers remote connections, we can simply log in using the internet, and they're easy to manage.
What needs improvement?
It would be better if they enable full integration with Cisco's cloud-based network in the next release. A couple of years back, we did an integration with Cisco Identity Services Engine. There we had some integration issues. Cisco had access in the portfolio, but Cisco Wireless wasn't fully compatible with that integration. If we sell Meraki, we can't promote some other Cisco products because there's a clash.
For how long have I used the solution?
I've been using Cisco Meraki Wireless LAN for around four years.
What do I think about the stability of the solution?
Cisco Meraki Wireless LAN is a stable and reliable solution. We have a dedicated team to perform maintenance.
What do I think about the scalability of the solution?
Cisco Meraki Wireless LAN is scalable. We have some customers that own 100 branches and they're connected. There was no issue regarding scalability.
How are customer service and technical support?
Cisco's technical support is good.
How was the initial setup?
The initial setup is straightforward. It took us a few weeks to deploy, not much.
What about the implementation team?
We implemented Cisco Meraki Wireless LAN as we're an integrator.
What's my experience with pricing, setup cost, and licensing?
The price is on the high side when compared to Aruba. We pay for Cisco Meraki Wireless LAN on a yearly basis.
What other advice do I have?
If you need a simple feature set, you can use Meraki basically without any issues.
On a scale from one to ten, I would give Cisco Meraki Wireless LAN an eight.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
MD and CEO at Aster Networks
Easy to setup and and offers a single point of management
Pros and Cons
- "The most valuable feature is cloud management."
- "The Meraki platform needs better on-premises management options."
What is our primary use case?
We are a system integrator and this is one of the Wireless solutions that we implement for our customers.
What is most valuable?
The most valuable feature is cloud management.
What needs improvement?
The Meraki platform needs better on-premises management options.
For how long have I used the solution?
I have been working with this specific product for three years, and more generally with Cisco for 20.
What do I think about the stability of the solution?
This solution is scalable and we haven't had any issues with it. I would say that it is for medium-sized and enterprise-level businesses.
What do I think about the scalability of the solution?
Meraki Wireless LAN is a stable product.
How are customer service and technical support?
We have dealt with Cisco's technical support in the past and we are satisfied with the service.
Which solution did I use previously and why did I switch?
We have experience with similar products by other vendors such as Aruba and Arista, and we prefer products by Cisco.
How was the initial setup?
The initial setup is very easy. The length of time required for deployment depends on the situation at the client's site, in terms of readiness. It will also vary depending on the number of switches and routers that are in-place or need to be installed.
Generally, the deployment will not take more than two hours.
What other advice do I have?
This is a product that we recommend over other similar ones by other vendors.
I would rate this solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: December 2024
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