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reviewer1522773 - PeerSpot reviewer
Emerging & Disruptive Mobile Technology Expert, Strategic Advisor at a marketing services firm with 1-10 employees
Real User
Plug and play set up, stable, scales well with multiple access points
Pros and Cons
  • "The most valuable features are the multiple types of user groupings and access management."
  • "There is a processing limitation when you have multiple SSIDs, above three or four."

What is our primary use case?

There are a variety of use cases. It is being used in a community center, a school, a gymnasium, and a youth center.

It's a combination of constituents. We have teachers, employees/staff, students, parents, and visitors. We have many different users.

What is most valuable?

The most valuable features are the multiple types of user groupings and access management. For example: what, when, how long for, what is the performance, and what device are they using are all groupings.

What needs improvement?

Some of the built-in capabilities need to be improved. The radius capabilities for filtering by MAC address, some of the group-based policy management, even though they have more flexibility.

They need a better reading of device TACs, which are terminal equipment codes.

When you read a MAC address or a serial number, you can detect if it's an iOS or an Android device. Specifically, within the Android world, it can detect if it's a Samsung, an Acer, or if it's a Dell. In the Apple world, you can detect if it's iOS, iPhone, or an iPad.

Their TAC reading and interpretation capability are not as effective. For example, they may be reading a MAC address and reporting it as an iPhone, but it may be a Samsung. It's not just iPhone and iPad confusion, but iPhone and Android cross confusion.

There is a processing limitation when you have multiple SSIDs, above three or four.

For how long have I used the solution?

I have been working with this solution for three years.

We are working with the original version of Meraki, not the latest version.

Buyer's Guide
Cisco Meraki Wireless LAN
November 2024
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

In terms of stability, it's relatively straightforward.

What do I think about the scalability of the solution?

It's a scalable solution. It's pretty good.

How are customer service and support?

We have never had to contact technical support.

Which solution did I use previously and why did I switch?

We work with Meraki, Eero, and Ubiquiti.

How was the initial setup?

The initial setup is relatively straightforward. It's literally a plug-and-play, once you set up on the portal. I would be stretching to find an issue.

Anything that is common to all of the access points is the same, You have to run the cables. Once you have done the Delta it's probably a couple of days to deploy.

It depends on what you want to configure or the level of configuration complexity. We have, for example, access points in a specific location that are broadcasting on certain SSIDs and providing access to only certain users or certain devices, and for specific services which have to be configured.  

If you generate an existing configuration, you can just plug it in and it will boot. If however, it requires a specific configuration, it will take time to configure the specific set of requirements.

What was our ROI?

We had a deal and we went for it. If I had to go for it today, I would reconsider, unless I get more competitive pricing. The gap in terms of performance, quality, features, and functionality has decreased significantly compared to what it was five years ago. 

Now they have much more. They used to be a startup and they did pretty well. They got into growth mode, VCs pushed them to grow and they started developing features and functionality. 

Amazon bought them. Now that Amazon has its backing, they should be able to grow and improve features, which is going to put them on a similar pedestal as a Cisco Meraki, and the same for Ubiquity. But those are just nuances. 

Today, it would be harder for me to push for Cisco Meraki.

What's my experience with pricing, setup cost, and licensing?

Their biggest challenge is cost. Since it's been acquired by Cisco, it's an even higher cost.

What other advice do I have?

If they are going for the long run it's good, but if you go too long, there is a cost component to consider and figure out, because the cost is something that is coming down with a lot of new solutions.

I would rate Cisco Meraki Wireless LAN a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network System Engineer at a tech services company with 1,001-5,000 employees
Reseller
The scalability is more or less endless. I have not seen problems with adding 100's or 1000's of devices.
Pros and Cons
  • "It improved the installation time."
  • "It's performing well, really well. We don't have any issues. We only have issues if there is a lot of rogue APs in the neighborhood and that not Meraki's fault."
  • "if there is a better feature, they write it as beta so you have to be careful."

What is our primary use case?

I love the ease of deployment and the dashboard. These are the the main selling points of this solution.

How has it helped my organization?

It improved the installation time. It's very easy to get an overview without the expensive monitoring software because you can get it more of less for free with the dashboard. You get a lot of insights out of the box.

What needs improvement?

It's performing well, really well. We don't have any issues. We only have issues if there is a lot of rogue APs in the neighborhood and that not Meraki's fault.

There are many improvements that can be made. Mainly in the radio parts, they need to include some more features but it is hard to say exactly what we want. We had have a few cases where we could not use Meraki because it could not do advanced routing features, and so on, but it is very unlikely that Meraki would include that in the next releases. We have tried to push it because we are quite a big reseller in the Nordic region.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

I would say overall it's really stable. When they realize features, it looks like it is well tested and they don't just release them to release a new feature and if it's a better feature they write it as beta so please be careful.

What do I think about the scalability of the solution?

The scalability is more or less endless. I have not seen problems with adding 100's or 1000's of devices.

How was the initial setup?

The initial setup is straightforward. 

What about the implementation team?

We always think it is best to consider:

  • Management
  • Price
  • Including new technologies

What's my experience with pricing, setup cost, and licensing?

The price can be negotiated.

What other advice do I have?

For big enterprise, I would definitely use Meraki. They are doing something really special stuff.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Meraki Wireless LAN
November 2024
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1023120 - PeerSpot reviewer
Network Engineer at a computer software company with 501-1,000 employees
Real User
Reliable and easy to set up but support varies in quality
Pros and Cons
  • "Provided reliability and a good price."
  • "Quality of technical support varies."

What is our primary use case?

The main use case is as an enterprise network for the user working in the office and for guests.

How has it helped my organization?

This solution has provided reliability and a good price for my organization.

What is most valuable?

The most valuable feature is wireless connectivity.

For how long have I used the solution?

I've been using this solution for two to three years.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and support?

The quality of technical support varies, sometimes it's very good, sometimes not.

Which solution did I use previously and why did I switch?

I also work with Cisco Wireless LAN. We choose to work with Meraki because we are familiar with the technology from selling the solution.

How was the initial setup?

The initial setup is quite straightforward. In general, setup should not take more than one or two days.

What's my experience with pricing, setup cost, and licensing?

Licensing is available on a yearly basis. A higher subscription fee may be necessary if extra features are required.

What other advice do I have?

Cisco Meraki is quite reliable and provides good support, on a par with other brands. It also requires less time to implement and maintain the network, and it can save running and operating costs. I would rate this solution as seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer644592 - PeerSpot reviewer
Project Manager at a tech services company with 1-10 employees
Real User
Has excellent stability, it works and doesn't stop
Pros and Cons
  • "The most valuable feature is the stability. It works and doesn't stop."
  • "I'd like better integration with security providers."

What is our primary use case?

Our primary use case is for business, the end within the business, no guests or anything like that. We use the on-prem deployment model of this solution. 

What is most valuable?

The most valuable feature is the stability. It works and doesn't stop.

What needs improvement?

In terms of improvement, we're waiting on is the new standard WiFi 6. That's really where the research comes into. With wifi coming out, we're going to refresh everything. Hence we're going to look at the top three players.

I'd like better integration with security providers. 

For how long have I used the solution?

I've been using this solution for around eight years.

What do I think about the stability of the solution?

It is stable. We've never had any bugs. 

What do I think about the scalability of the solution?

It's scalable. We have between 50-100 users in my company. The users are our general employees. 

We don't require any staff for maintenance. For the deployment, we required four staff members. We have plans for increasing usage. The idea is to double it in size with Wifi 6. 

How are customer service and technical support?

We were in touch with technical support a while ago. They just said what was in the book.

Which solution did I use previously and why did I switch?

We previously used Aruba Wireless. We switched because of the price. It wasn't my choice, it was my client's choice. 

How was the initial setup?

The initial setup was complex. It took about 200 hours. 

Our deployment strategy was to get it all in and then get all hardware in, put one service layer at a time. When it's finished, disable all the old stuff. After migrating the clients, disable all the old stuff.

What about the implementation team?

I reached out to Cisco for boilerplate plans and worked on their standard design for a smaller office.

What's my experience with pricing, setup cost, and licensing?

After the third year, because it's Cisco, the prices go higher. 

What other advice do I have?

My advice to someone considering this solution would be to use the white paper comparisons, they're excellent. Particularly not a newspaper review of a product, as it comes out of the box. That does nothing. But it has to really be an installation that is similar to yours. It might match the number of sites or match the number of consumers in the end but it has to be similar in some ways. Not a lab, a lab work doesn't tell you anything. That's like a practice run. 

I would rate this solution a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
PeerSpot user
Systems Engineer at a financial services firm with 1,001-5,000 employees
Real User
We can use a single dashboard to manage our 5 offices in different parts of the world.

What is most valuable?

  • Centralized management
  • Easily configurable

How has it helped my organization?

We implemented Meraki APs across our 5 offices in USA, UK, and India, and we can manage all of them from one dashboard. We have great metrics for bandwidth usage, easily finding out who is downloading movies. ;-)

Using Radius server for user authentication is very simple to configure, creating new SSID, and it has a great alerting system.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

Deployment is very simple- just add the device to your dashboard, connect to the network, and it will automatically connect, update firmware, and update configuration to match with your others APs.

What do I think about the stability of the solution?

Nope

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

10

Technical Support:

10, to get help you can open the case or just call them directly, give them your customer ID and boom, you are talking to the tech who can see all your devices.

Which solution did I use previously and why did I switch?

Aruba, Ruckus - they are ok, but you need to spend more time to configure and their support is not even close to Meraki.

How was the initial setup?

Can't be more simple

What about the implementation team?

In-house

What's my experience with pricing, setup cost, and licensing?

I think the Meraki APs are very cheap, I am using them even at home.

What other advice do I have?

Don't waste time and money for the other solutions, only Meraki!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior IT Manager at a real estate/law firm with 51-200 employees
Real User
A scalable and stable solution, but is overpriced and could be more secure
Pros and Cons
  • "The solution is easy to install."
  • "The solution should be more secure."

What is our primary use case?

We use the wireless network switches for wireless network communication as concerns our hotel. 

What needs improvement?

The solution should be more secure. 

It is overpriced and more expensive than Hauwei.

For how long have I used the solution?

We've been using Cisco Meraki Wireless LAN for more than two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

We have had no problems with the technical support.

Which solution did I use previously and why did I switch?

Prior to going with the solution, we used Ruckus.

How was the initial setup?

The installation is fine. The solution is easy to install.

It took under five minutes.

What about the implementation team?

Installation can be done on one's own. 

What's my experience with pricing, setup cost, and licensing?

The solution is overly expensive. 

What other advice do I have?

I would recommend the solution to others, unless the price would be competitive. 

We make use of 50 to 100 Meraki units.

I like Cisco Meraki Wireless LAN, so I rate it as a six or seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1249887 - PeerSpot reviewer
IT Architect at a computer software company with 10,001+ employees
Real User
Reliable, scalable, and simple installation
Pros and Cons
  • "The stability of the Cisco Meraki Wireless LAN is very good."
  • "The technical support from Cisco is good, but they can improve themselves in some areas. Sometimes it takes a while to provide a solution or an answer to our problem."

What is our primary use case?

We are using Cisco Meraki Wireless LAN for enterprise access in our building.

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN for approximately five years.

What do I think about the stability of the solution?

The stability of the Cisco Meraki Wireless LAN is very good.

What do I think about the scalability of the solution?

Cisco Meraki Wireless LAN is a scalable solution.

We have approximately 300 people using this solution in my organization.

How are customer service and support?

The technical support from Cisco is good, but they can improve themselves in some areas. Sometimes it takes a while to provide a solution or an answer to our problem.

How was the initial setup?

The deployment of Cisco Meraki Wireless LAN was simple. It took a couple of weeks to complete.

What about the implementation team?

We have certified people that do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco Meraki Wireless LAN is per unit and it has annual maintenance costs.

What other advice do I have?

I rate Cisco Meraki Wireless LAN an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1488774 - PeerSpot reviewer
Senior System Engineer at a tech services company with 51-200 employees
Reseller
A wireless LAN solution with a robust cloud manageability feature
Pros and Cons
  • "The cloud manageability feature is valuable."
  • "It would be better if they enable full integration with Cisco's cloud-based network in the next release."

What is our primary use case?

We use Cisco Meraki Wireless LAN for enterprise wireless and hospitality wireless. We're using it to cater to all customer needs.

What is most valuable?

The cloud manageability feature is valuable. We can access it from anywhere. We don't have to get customers remote connections, we can simply log in using the internet, and they're easy to manage.

What needs improvement?

It would be better if they enable full integration with Cisco's cloud-based network in the next release. A couple of years back, we did an integration with Cisco Identity Services Engine. There we had some integration issues. Cisco had access in the portfolio, but Cisco Wireless wasn't fully compatible with that integration. If we sell Meraki, we can't promote some other Cisco products because there's a clash. 

For how long have I used the solution?

I've been using Cisco Meraki Wireless LAN for around four years.

What do I think about the stability of the solution?

Cisco Meraki Wireless LAN is a stable and reliable solution. We have a dedicated team to perform maintenance.

What do I think about the scalability of the solution?

Cisco Meraki Wireless LAN is scalable. We have some customers that own 100 branches and they're connected. There was no issue regarding scalability.

How are customer service and technical support?

Cisco's technical support is good.

How was the initial setup?

The initial setup is straightforward. It took us a few weeks to deploy, not much.

What about the implementation team?

We implemented Cisco Meraki Wireless LAN as we're an integrator.

What's my experience with pricing, setup cost, and licensing?

The price is on the high side when compared to Aruba. We pay for Cisco Meraki Wireless LAN on a yearly basis.

What other advice do I have?

If you need a simple feature set, you can use Meraki basically without any issues.

On a scale from one to ten, I would give Cisco Meraki Wireless LAN an eight.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
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Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.