What is our primary use case?
There are a variety of use cases. It is being used in a community center, a school, a gymnasium, and a youth center.
It's a combination of constituents. We have teachers, employees/staff, students, parents, and visitors. We have many different users.
What is most valuable?
The most valuable features are the multiple types of user groupings and access management. For example: what, when, how long for, what is the performance, and what device are they using are all groupings.
What needs improvement?
Some of the built-in capabilities need to be improved. The radius capabilities for filtering by MAC address, some of the group-based policy management, even though they have more flexibility.
They need a better reading of device TACs, which are terminal equipment codes.
When you read a MAC address or a serial number, you can detect if it's an iOS or an Android device. Specifically, within the Android world, it can detect if it's a Samsung, an Acer, or if it's a Dell. In the Apple world, you can detect if it's iOS, iPhone, or an iPad.
Their TAC reading and interpretation capability are not as effective. For example, they may be reading a MAC address and reporting it as an iPhone, but it may be a Samsung. It's not just iPhone and iPad confusion, but iPhone and Android cross confusion.
There is a processing limitation when you have multiple SSIDs, above three or four.
For how long have I used the solution?
I have been working with this solution for three years.
We are working with the original version of Meraki, not the latest version.
Buyer's Guide
Cisco Meraki Wireless LAN
November 2024
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
In terms of stability, it's relatively straightforward.
What do I think about the scalability of the solution?
It's a scalable solution. It's pretty good.
How are customer service and support?
We have never had to contact technical support.
Which solution did I use previously and why did I switch?
We work with Meraki, Eero, and Ubiquiti.
How was the initial setup?
The initial setup is relatively straightforward. It's literally a plug-and-play, once you set up on the portal. I would be stretching to find an issue.
Anything that is common to all of the access points is the same, You have to run the cables. Once you have done the Delta it's probably a couple of days to deploy.
It depends on what you want to configure or the level of configuration complexity. We have, for example, access points in a specific location that are broadcasting on certain SSIDs and providing access to only certain users or certain devices, and for specific services which have to be configured.
If you generate an existing configuration, you can just plug it in and it will boot. If however, it requires a specific configuration, it will take time to configure the specific set of requirements.
What was our ROI?
We had a deal and we went for it. If I had to go for it today, I would reconsider, unless I get more competitive pricing. The gap in terms of performance, quality, features, and functionality has decreased significantly compared to what it was five years ago.
Now they have much more. They used to be a startup and they did pretty well. They got into growth mode, VCs pushed them to grow and they started developing features and functionality.
Amazon bought them. Now that Amazon has its backing, they should be able to grow and improve features, which is going to put them on a similar pedestal as a Cisco Meraki, and the same for Ubiquity. But those are just nuances.
Today, it would be harder for me to push for Cisco Meraki.
What's my experience with pricing, setup cost, and licensing?
Their biggest challenge is cost. Since it's been acquired by Cisco, it's an even higher cost.
What other advice do I have?
If they are going for the long run it's good, but if you go too long, there is a cost component to consider and figure out, because the cost is something that is coming down with a lot of new solutions.
I would rate Cisco Meraki Wireless LAN a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.