BMC Remedy and ServiceNow Discovery compete in the IT service management and automated discovery categories. Based on available information, ServiceNow Discovery seems to have the upper hand given its ease of deployment, strong integration with CMDB, and superior user experience without requiring extensive tool deployment.
Features: BMC Remedy provides customizable features like ticket tracking, SLA monitoring, and a service catalog, integrated with various platforms but requires significant configuration. ServiceNow Discovery excels in automated discovery capabilities, integrates efficiently with CMDB, and facilitates dependency detection in IT environments, enabling seamless IT management.
Room for Improvement: BMC Remedy needs enhancements in support, integration ease, and GUI responsiveness, alongside simplifying change management and addressing pricing challenges. ServiceNow Discovery would benefit from improvements in reporting UI, integrating legacy systems, and offering a flexible licensing model. Its agentless nature may be a limitation in some environments.
Ease of Deployment and Customer Service: BMC Remedy is usually deployed on-premises, often requiring extensive configuration and presenting deployment challenges. Its customer service varies due to third-party vendor support. ServiceNow Discovery offers cloud deployment options, allowing quicker implementation, though support can be costly and vendor-specific.
Pricing and ROI: BMC Remedy is noted for higher costs, making it more suitable for large enterprises, with some flexibility in its mixed pricing model. ServiceNow Discovery, known for its advanced features, also carries high costs, potentially deterring smaller companies. Both tools promise efficiency gains and ROI; however, ServiceNow Discovery's licensing costs are frequently seen as a disadvantage.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
Improvements could include implementing chatbots to simplify ticket creation.
The price is reasonable.
ServiceNow is considered more expensive compared to other products.
BMC Remedy is very stable and operational, with users being highly accustomed to using it.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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