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BrowserStack vs Eggplant Test comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
BrowserStack enhances efficiency with time savings, improved CI/CD integration, and multi-device testing despite some cost and visual testing challenges.
Sentiment score
6.7
Eggplant Test automation cut testing time and costs, saving $75,000 per tester and achieving fast ROI with increased efficiency.
Pipeline executions that used to take eight hours have been reduced to one hour, enhancing continuous deployment and providing quicker feedback cycles.
Managing Technical Consultant at a tech vendor with 10,001+ employees
I think its biggest benefit is how it integrates with our CI/CD, not necessarily giving access to developers for test devices.
Test Software Development Engineer at uShip, Inc.
I have seen a return on investment with BrowserStack, specifically a 50% reduction in human capacity.
Chief Executive Officer & Founder at a tech vendor with 201-500 employees
 

Customer Service

Sentiment score
6.7
Customers rate BrowserStack's service positively, appreciating support and resources but desire more live communication options for quicker resolutions.
Sentiment score
7.5
Eggplant Test customer service is praised for quick, knowledgeable support, despite some time zone and coverage challenges.
BrowserStack customer support is excellent, with knowledgeable staff assisting throughout onboarding, setup, and understanding our needs to provide tailored solutions.
Managing Technical Consultant at a tech vendor with 10,001+ employees
Eggplant Test offers 24x7 support.
Practice Head - QA at IdeaBytes
I'm not impressed because it depends on the resolution of the screen, so I wouldn't highly recommend this tool.
Engineer at a manufacturing company with 10,001+ employees
 

Scalability Issues

Sentiment score
6.8
Users find BrowserStack scalable with easy license expansion, automated testing, cost concerns, and high scalability ratings across platforms.
Sentiment score
5.5
Eggplant Test scales well and integrates strongly but faces challenges with licensing costs and performance slowdowns in large packs.
BrowserStack's scalability is enhanced by its auto-scaling capabilities on AWS.
Managing Technical Consultant at a tech vendor with 10,001+ employees
They reproduce the same scenario, and then we create the bug ticket for them to fix.
QA Automation Lead at Mashvisor
 

Stability Issues

Sentiment score
7.1
BrowserStack is praised for stability and reliability, despite minor issues, with consistent performance and comprehensive device support.
Sentiment score
6.1
Eggplant Test is praised for stability and responsive support but faces occasional crashes, latency, and high resource usage.
BrowserStack is quite stable for me because it offers many different devices, is always up to date, and has a nice user interface with good user experience.
Senior Software Engineer at EPAM Systems
Sometimes there is slowness in the network, especially when working with AWS-based hosting.
Vice President at a financial services firm with 10,001+ employees
 

Room For Improvement

BrowserStack struggles with connectivity, performance, usability, and integration issues; improvements in features, support, and accessibility are needed.
Eggplant Test struggles with usability, integration, setup issues, and outdated features, requiring improvements in performance, support, and accessibility.
BrowserStack is very expensive and they keep increasing their cost, which is absolutely ridiculous, especially when someone like LambdaTest is coming through for literal thousands of dollars less, with the same services.
Test Software Development Engineer at uShip, Inc.
Going forward, one way BrowserStack could improve is by incorporating AI concepts to create tests automatically from provided URLs or user intentions, generating scripts without needing users to write automation scripts.
Managing Technical Consultant at a tech vendor with 10,001+ employees
I think false positives are an area where BrowserStack can improve, as I have often seen things working fine on actual devices, but on BrowserStack devices, issues arise due to network slowness or AWS region connectivity problems that cause lag.
Vice President at a financial services firm with 10,001+ employees
For big problems and complex automation tasks, I would prefer UFT because it has more flexibility and is more effective.
Engineer at a manufacturing company with 10,001+ employees
The two-system architecture that we currently follow could be better replaced with a one-system architecture.
Practice Head - QA at IdeaBytes
 

Setup Cost

BrowserStack's pricing is costly for small projects but competitive and cost-effective for large-scale enterprise users with flexible plans.
Eggplant Test is costly yet ideal for large enterprises, with execution-only licenses offering better cost-effectiveness than competitors.
pricing was that it was a bit on the higher side, around three hundred dollars per user per month.
Managing Technical Consultant at a tech vendor with 10,001+ employees
 

Valuable Features

BrowserStack offers fast, integrated browser and device testing with real devices, supporting both manual and automated testing.
Eggplant Test excels in cross-platform testing with AI-driven automation, simplifying processes and enhancing collaboration through modular scripts.
The device farm is one of the positive impacts we have seen from using BrowserStack. We get to run our automation against their full suite of devices, which alleviates the uplift of manual testing.
Test Software Development Engineer at uShip, Inc.
BrowserStack has positively impacted my organization by helping us reduce the human capacity by 50%, with that reduction mostly being in manual testing efforts.
Chief Executive Officer & Founder at a tech vendor with 201-500 employees
BrowserStack has positively impacted my organization primarily through time savings because it is very easy to use and replicates physical devices for testing, which is crucial since we usually do not have physical devices.
Software Engineer at a tech vendor with 1,001-5,000 employees
It can auto-heal the test cases and suggest new paths for testing, enhancing our ability to automate end-to-end journeys across various applications.
Practice Head - QA at IdeaBytes
It can integrate with GitHub, allowing you to work with DevOps pipelines, so whenever you make changes in GitHub, it runs and checks the smoke testing on the server.
Engineer at a manufacturing company with 10,001+ employees
 

Categories and Ranking

BrowserStack
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
33
Ranking in other categories
Functional Testing Tools (3rd), AI-Augmented Software-Testing Tools (1st)
Eggplant Test
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
19
Ranking in other categories
Test Management Tools (9th), Digital Experience Monitoring (DEM) (13th), Test Automation Tools (12th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. BrowserStack is designed for Functional Testing Tools and holds a mindshare of 8.1%, down 10.5% compared to last year.
Eggplant Test, on the other hand, focuses on Test Automation Tools, holds 4.0% mindshare, up 3.6% since last year.
Functional Testing Tools Market Share Distribution
ProductMarket Share (%)
BrowserStack8.1%
Tricentis Tosca14.2%
OpenText Functional Testing7.1%
Other70.6%
Functional Testing Tools
Test Automation Tools Market Share Distribution
ProductMarket Share (%)
Eggplant Test4.0%
Tricentis Tosca15.3%
OpenText Functional Testing7.1%
Other73.6%
Test Automation Tools
 

Featured Reviews

RM
Managing Technical Consultant at a tech vendor with 10,001+ employees
Cross-platform testing has accelerated releases and now needs smarter AI-driven test creation
The best features that BrowserStack offers include the ability to run manual and automated tests on real devices. We can create bugs, integrate it with other platforms like Jira or Azure, and use self-healing scripts with Selenium. We also have the test runs for different versions or with different frameworks, not just Selenium but with Playwright as well. Additionally, there are real-time dashboards and notifications sent when tests fail or when we need screenshots or recordings of test executions, and we can easily integrate this into our pipelines. BrowserStack has positively impacted my organization by providing an out-of-the-box solution for whole test executions across different projects for our automobile customers. We have worked on around twenty to thirty projects, and the need for a stable, customizable single test execution platform that supports different platforms has been met. It has helped manage the entire quality assurance of the product efficiently. The measurable improvements due to BrowserStack include a significant efficiency gain, allowing the whole team to collaborate on testing and communicate faster. Also, the easier integration with project management tools has been beneficial. The documentation of findings has improved, which helps us share insights with different project stakeholders.
Mirza Hussain - PeerSpot reviewer
Engineer at a manufacturing company with 10,001+ employees
Has required frequent manual adjustments due to screen resolution but supports simple automation with minimal effort
I would prefer more UFT because it has VB scripting capabilities. While Eggplant Test also has this feature, it's not very user-friendly. I prefer the features of UFT compared to Eggplant Test. When needing to do quick automation, I would prefer Eggplant Test, but otherwise, I would always choose UFT. It depends on the complexity of the tasks. For big problems and complex automation tasks, I would prefer UFT because it has more flexibility and is more effective. With Eggplant Test, if you have very low complexity automation, such as simple click sequences and validation, then it would be preferable; with more complexity, I would not recommend Eggplant Test.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
10%
Comms Service Provider
6%
Manufacturing Company
15%
Financial Services Firm
11%
Computer Software Company
11%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise8
Large Enterprise14
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise14
 

Questions from the Community

What do you like most about BrowserStack?
The product's initial setup phase was not very difficult.
What is your experience regarding pricing and costs for BrowserStack?
My experience with pricing, setup cost, and licensing was good.
What needs improvement with BrowserStack?
I feel there is not much to improve about BrowserStack.
How do I choose between Selenium HQ and Eggplant Digital Automation Intelligence?
Selenium HQ’s biggest advantage is that it is customizable. Its other most valuable feature is that the driver interface is really helpful and user-friendly; Selenium HQ makes it easy to navigate t...
What is your experience regarding pricing and costs for Eggplant Manager?
The price of Eggplant Test is on the higher side, but the benefits it provides make it worth using.
What needs improvement with Eggplant Manager?
I would prefer more UFT because it has VB scripting capabilities. While Eggplant Test also has this feature, it's not very user-friendly. I prefer the features of UFT compared to Eggplant Test. Whe...
 

Comparisons

 

Also Known As

No data available
Eggplant Digital Automation Intelligence, Eggplant DAI, Eggplant Automation Cloud, Eggplant Manager, Eggplant Mobile, Eggplant Customer Experience Insights
 

Overview

 

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG
FUJIFILM Group, NEC Personal Computers
Find out what your peers are saying about BrowserStack vs. Eggplant Test and other solutions. Updated: December 2025.
880,954 professionals have used our research since 2012.