ConnectWise ScreenConnect vs Microsoft Teams comparison

ConnectWise and Microsoft are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while Microsoft is ranked #4 with an average rating of 8.4. ConnectWise holds a 1.6% mindshare in VM, compared to Microsoft’s 2.7% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 95% of Microsoft users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

Microsoft Teams

Read 166 Microsoft Teams reviews

456 Views
183 Comparison Views

95% willing to recommend

ConnectWise ScreenConnect

Microsoft Teams

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Microsoft Teams compete in the realm of remote connectivity and communication platforms. ScreenConnect holds an advantage in remote access and control, while Teams excels in collaboration features like chat and video conferencing.

Features: ConnectWise ScreenConnect is known for reliable remote access, ease of setup, and strong security controls. It offers efficient remote management tools and is cost-effective. Microsoft Teams is distinguished by its chat functionality, seamless integration with Microsoft products, and robust video conferencing capabilities, providing a comprehensive collaboration environment.

Room for Improvement: ConnectWise ScreenConnect could improve its file transfer functionality, reporting features, and compatibility with more devices. Microsoft Teams users desire better search capabilities, enhanced meeting options, and improved support for low-bandwidth conditions, as well as smoother third-party integrations.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect and Microsoft Teams both offer flexible deployment options. ScreenConnect focuses slightly more on hybrid deployment methods, whereas Teams predominantly uses public and private cloud models. ConnectWise support receives mixed reviews for effectiveness, while Microsoft Teams benefits from integration with Office 365 but varies in users' experiences with direct support.

Pricing and ROI: ConnectWise ScreenConnect is competitively priced with a straightforward model that targets concurrent support agents, bringing quick ROI through travel cost savings. Microsoft Teams is part of Microsoft 365 subscriptions, enhancing its value with additional productivity tools. Teams' pricing is considered reasonable for enterprises, despite possible higher costs for extra security features.

To learn more, read our detailed ConnectWise ScreenConnect vs. Microsoft Teams Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Microsoft Teams

April 2025

Download the complete report

Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Microsoft Teams

Ranking in Virtual Meetings

4th

Average Rating

8.2

Reviews Sentiment

7.5

Number of Reviews

166

Ranking in other categories

Enterprise Social Software (1st)

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.6%, down from 1.7% compared to the previous year. The mindshare of Microsoft Teams is 2.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

Read full review

Arun Srivastav

CEO at Planfirma Technologies Private Limited

Seamless presentation and collaboration enhance organizational productivity

There are three main areas for improvement: Firstly, AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support. Secondly, it should allow participants to remain visible during presentations, enhancing interaction. Lastly, it needs broader integration capabilities with other products, like Salesforce ( /vendors/salesforce ), which is currently limited.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Remote support is efficient and easy for our end users to receive support."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

"The product's two-factor authentication means we are not worried like before about the state of our security."

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"The initial setup is fairly straightforward."

"It's very low maintenance."

More ConnectWise ScreenConnect pros

"The most valuable feature is the ability to collaborate."

"The feature for video conferencing capability works efficiently for remote meetings."

"I find using Jira to create and share files within the channels very convenient. We can add simple things like spreadsheets or whiteboards to a channel, and all the sharing is done automatically. For example, when working on a project, I start a new channel, and everyone knows to go there to find all our documentation."

"What I use the most is the plugin or the optimization feature."

"When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform."

"Microsoft Teams can facilitate the broadcast of information and distribution of tasks through a single platform."

"The solution's technical support team is helpful."

"Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use."

More Microsoft Teams pros

Cons

"The solution should add the ability to video chat with the user on the other end."

"Speed is a major factor in Automate, and the control panel is horribly slow."

"There could be improvement to the remote command line tools."

"There needs to be a way to run the agent without installing, like GoToAssist."

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

More ConnectWise ScreenConnect cons

"The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit."

"The solution's recording could be improved because it is not as good as other products."

"The way we test the audio devices must be improved."

"With respect to security, there needs to be more work done. I was surprised, for example, yesterday, when my daughter was able to use my Microsoft Teams interface for her schoolwork. I was surprised that they could do that, because I believe it was only for my own personal use."

"I look forward to AI-based features in future releases."

"The user interface is slightly weak in Microsoft Teams and could be improved."

"In future releases, short voice messages would be useful."

"Technical support could be improved."

More Microsoft Teams cons

Pricing and Cost Advice

"We pay $3,000 USD for the service, yearly upfront."

"It is priced fairly."

"I download the product for free with ConnectWise RMM's license."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"Good price and works well."

"We pay an annual licensing fee."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

More ConnectWise ScreenConnect pricing and cost advice

"The tool comes as part of the Office 365 bundle and you don't have to pay anything extra."

"The solution's pricing is fair enough and not expensive. Teams' licensing costs are yearly. However, Zoom is less expensive."

"Microsoft Teams is expensive compared to other solutions."

"Microsoft Teams is a cheap solution."

"I would rate the solution's pricing a nine out of ten."

"Pricing is free to a threshold and then after that you have to license per user."

"It is moderately expensive than other Microsoft products."

"The tool's price is high and I would rate it an eight out of ten."

More Microsoft Teams pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

See recommendations

846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Educational Organization

70%

Financial Services Firm

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Microsoft Teams?

The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.

See all answers

What is your experience regarding pricing and costs for Microsoft Teams?

Microsoft Teams comes with Office 365 ( /products/office-365-reviews ) licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack ( /...

See all answers

What needs improvement with Microsoft Teams?

The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations. Users often don't know they have messages from another company unless they...

See all answers

Comparisons

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 29% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 16% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 14% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 14% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 11% of the time

More ConnectWise ScreenConnect Competitors

Atlassian Confluence vs Microsoft Teams

Compared 28% of the time

Symphony vs Microsoft Teams

Compared 26% of the time

SharePoint vs Microsoft Teams

Compared 11% of the time

Loom vs Microsoft Teams

Compared 10% of the time

Huddle vs Microsoft Teams

Compared 9% of the time

More Microsoft Teams Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Microsoft Teams

March 2025

Download Microsoft Teams product report

Also Known As

ConnectWise Control, ScreenConnect

MS Teams

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Microsoft

Sample Customers

Jon Rosen Systems

Honeywll, AIRFRANCE, AccuWeather, Lilly

Buyer's Guide

ConnectWise ScreenConnect vs. Microsoft Teams

April 2025

Free Report: ConnectWise ScreenConnect vs. Microsoft Teams

Find out what your peers are saying about ConnectWise ScreenConnect vs. Microsoft Teams and other solutions. Updated: April 2025.

DOWNLOAD NOW

846,617 professionals have used our research since 2012.

See our ConnectWise ScreenConnect vs. Microsoft Teams report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.