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Fidelis Elevate vs Splunk SOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Users experienced increased ROI with Fidelis Elevate due to improved threat detection, prevention, automation, analytics, and overall security efficiency.
Sentiment score
5.4
Splunk SOAR improves automation and efficiency, but ROI and integration time vary, benefiting familiar organizations most with proper use.
We've seen a decrease in false positives and a significant increase in our containment.
 

Customer Service

Sentiment score
9.0
Customers rate Fidelis Elevate's technical support as excellent with high satisfaction due to helpfulness, perfect assistance, and seamless communication.
Sentiment score
6.5
Splunk SOAR's support is praised for reliability and responsiveness, though flexibility and response times could improve, valued community resources assist users.
Discovering different troubleshooting methods is harder to do with Splunk SOAR than with Enterprise Security or other Splunk services.
Splunk's technical support is very good and generally not needed often due to the stable environment.
My experience with the technical support by Splunk has been quite positive
 

Scalability Issues

Sentiment score
8.0
Fidelis Elevate is highly rated for scalability, easily accommodating storage, resources, and licenses for small to enterprise-level organizations.
Sentiment score
6.6
Splunk SOAR offers scalability and flexibility, effectively managing vast environments despite configuration challenges, with high user ratings noting customizable features.
It can be extended and adapted as necessary.
Splunk SOAR has the ability to scale quite significantly.
 

Stability Issues

Sentiment score
8.1
Users find Fidelis Elevate stable with minor issues, usually resolved promptly, resulting in high stability ratings.
Sentiment score
7.3
Splunk SOAR is highly stable and reliable, with minor issues often attributed to third-party services rather than itself.
We have not experienced any downtime, crashes, or performance issues.
It's been pretty reliable.
Splunk SOAR provides a stable environment and technology.
 

Room For Improvement

Fidelis Elevate users criticize its Windows Server dependency, endpoint report quality, complexity, cost, and email security efficacy.
Splunk SOAR requires better integration, user-friendliness, and automation, with improvements needed in support, training, and advanced AI features.
Splunk's Unified Platform does help consolidate networking security and IT observability tools.
I would rate Splunk SOAR support an eight out of ten because escalating a ticket to a higher level can take more time, indicating a need for a larger support team.
Splunk SOAR does not help me reduce my security event volume; in fact, it makes them massive.
 

Setup Cost

Enterprise buyers find Splunk SOAR costly but justified by its performance, with recent user-based pricing changes being favorable.
Splunk SOAR is moderately priced, neither cheap nor overly expensive.
The solution is free for us, which is a beneficial aspect.
Splunk SOAR is affordable cost-wise only.
 

Valuable Features

Fidelis Elevate excels in network visibility, remote access, data retrieval, anomaly detection, and cross-platform incident response tools.
Splunk SOAR excels with easy integration, automation, and customizable playbooks, significantly enhancing incident response and security operation efficiency.
Creating playbooks using the Playbook Editor in Splunk SOAR is easy. The editor is designed to be user-friendly with visual drag and drop features, allowing for easy workflows without writing any code.
Splunk SOAR saves time in threat response, and the time to solve an incident is currently the best in the market.
The stable environment and the community provide strong support, reducing the need for technical support.
 

Categories and Ranking

Fidelis Elevate
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
Endpoint Detection and Response (EDR) (36th), Threat Deception Platforms (6th), SSL/TLS Decryption (3rd), Network Detection and Response (NDR) (15th), Managed Detection and Response (MDR) (24th), Extended Detection and Response (XDR) (25th)
Splunk SOAR
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
50
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (3rd)
 

Featured Reviews

Mostafa Ameen - PeerSpot reviewer
Advanced threat detection capabilities with comprehensive incident response features providing robust cybersecurity for organizations
The initial aspect concerns two engines. The first one mentioned is available for searching behaviors directly. The second engine involves the Google Ade tool, which operates on the machine. The challenge arises when attempting to rectify protection rules, causing confusion. It would be beneficial to enhance Rigixs Query. I encounter difficulty removing certain entries in behavior or alerts; likewise, I am unable to add specific calls.
Hamada Elewa - PeerSpot reviewer
Creating automation workflows has reduced detection time but integration and visibility challenges remain
The visibility of Splunk SOAR's playbook viewer is rather unclear to me; I wonder what the visibility is for. There are indeed some problems with integrating Splunk SOAR with other Splunk products or other vendors in my system, and it took a while after implementing Splunk SOAR to train my SOC team on how to use the playbooks. Splunk SOAR does not help me reduce my security event volume; in fact, it makes them massive. Splunk SOAR does not help me free up resources to work on other projects; they are not good in this regard. I have not seen time to value with Splunk SOAR; I am curious about what time to value means. I believe Splunk SOAR can be improved by adding more integrations and out-of-the-box integrations, and by increasing the number of admins that can access the solution simultaneously. I see the need to inject more AI in creating the playbooks. I think they can inject more threat intelligence into the solution.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
10%
Government
10%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
9%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise2
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise7
Large Enterprise30
 

Questions from the Community

What do you like most about Fidelis Elevate?
It ensures the stability of network behavior across various aspects of our network and offers responsive capabilities to address incidents promptly
What is your experience regarding pricing and costs for Fidelis Elevate?
It's somehow expensive. From one to ten, I would rate it a five. They need to improve the prices. It's very high. We lose customers for price. It's not always worth it for them. Even for enterprise...
What needs improvement with Fidelis Elevate?
The initial aspect concerns two engines. The first one mentioned is available for searching behaviors directly. The second engine involves the Google Ade tool, which operates on the machine. The ch...
What do you like most about Splunk Phantom?
Splunk SOAR's quick response to incidents is the most valuable part.
What is your experience regarding pricing and costs for Splunk Phantom?
I don't have experience with costs; management handles that aspect.
What needs improvement with Splunk Phantom?
I'm not an expert on Splunk SOAR, but I'm sure our team members know what areas could be improved. I haven't spoken to them specifically about what could be improved or what they would want Splunk ...
 

Also Known As

Fidelis Elevate Platform, Fidelis Enterprise, Fidelis Cloud, Fidelis Managed Detection and Response, Fidelis Deception, Fidelis Decryption, Fidelis Endpoint, Fidelis Network
Phantom
 

Overview

 

Sample Customers

First Midwest Bank
Recorded Future, Blackstone
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