Try our new research platform with insights from 80,000+ expert users

Jira vs TestRail comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Organizations report enhanced efficiency and quick ROI from Jira, despite some dissatisfaction with recent changes and plugin support.
Sentiment score
3.3
TestRail improved productivity, collaboration, and accuracy in test management, providing valuable reporting, integrations, and an intuitive interface for users.
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
Senior Consultant at a consultancy with 10,001+ employees
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
CEO at 2Help
Time-wise, it saves about fifteen to twenty percent compared to Excel, and money-wise, it's around ten percent.
Test Architect at Zest Consulting
 

Customer Service

Sentiment score
6.7
Jira's customer service relies on documentation and forums, with varied satisfaction in email and technical support responsiveness.
Sentiment score
3.3
TestRail offers responsive support, but complex issues often require improved service, with users favoring self-service resources and community help.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
I did not face any issues with stability or upgrades.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
Whenever there are issues, the internal Jira enterprise team is contacted directly.
Senior Consultant at a consultancy with 10,001+ employees
Sometimes, you really need to speak to a person, and arranging such calls is not easy.
Test Architect at Zest Consulting
I personally escalate Leapwork issues with the Leapwork support tech team, and they are very quick to solve problems.
Automation Test Engineer Il at a computer software company with 11-50 employees
Just today we had a hiccup where it didn't want to integrate with Jira.
Release and Test Manager at a consultancy with 11-50 employees
 

Scalability Issues

Sentiment score
7.2
Jira scales well from small teams to thousands, offering customization and integration with other tools, despite potential cost increases.
Sentiment score
7.0
TestRail offers robust scalability and stability, handling varied team sizes effectively, though user monitoring improvements are noted.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
CEO at 2Help
I have never experienced any issues with its scalability.
Test Architect at Zest Consulting
When I started automation testing in my current company, we only had 10-20 automated test cases integrated with TestRail, but we gradually increased to 100, 200, 1000, and 2000 cases.
Automation Test Engineer Il at a computer software company with 11-50 employees
It also doesn't have the analytics and dashboards that you need for large scale enterprise implementations, which is why it's not really scalable.
Release and Test Manager at a consultancy with 11-50 employees
 

Stability Issues

Sentiment score
7.6
Jira is largely stable, experiencing occasional performance issues, with users valuing recent reliability improvements despite costly enhancements.
Sentiment score
5.9
TestRail is highly praised for its stability, with users experiencing rare, quickly resolved issues and consistently rating it highly.
In my experience, Jira is stable, with around 99% uptime.
Senior Consultant at a consultancy with 10,001+ employees
It has never had any issues.
Test Architect at Zest Consulting
I would say seven or an eight because sometimes there are hiccups in the interface with Jira, for example.
Release and Test Manager at a consultancy with 11-50 employees
 

Room For Improvement

Jira users face customization challenges, inadequate search and integration, performance issues, and seek improved interface, reporting, and training.
TestRail needs improvements in reporting, integration, user interface, defect management, API, technical support, pricing, and AI features.
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
One feature that could improve Jira is the integration of AI capabilities, such as organizing Jira tasks autonomously with minimum human intervention and executing aggregations and clustering of these tasks.
Senior Consultant at a consultancy with 10,001+ employees
To improve Jira, maybe some AI features could be added.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
If you want to use TestRail for enterprise-level waterfall projects with traditional reporting and a lot of analytics, it's not good enough because the analytics, dashboards, and reporting are not really there.
Release and Test Manager at a consultancy with 11-50 employees
TestRail lacks the functionality to map test cases to requirements and risks.
Test Architect at Zest Consulting
 

Setup Cost

Jira's pricing can be costly for larger teams due to user count and plugin dependencies, prompting alternatives exploration.
Enterprise users have mixed views on TestRail's pricing, appreciating discounts and scalability despite recurring costs and no perpetual license.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
It offers good value for money.
Test Architect at Zest Consulting
 

Valuable Features

Jira is user-friendly with powerful integrations, customizable workflows, Agile support, and robust reporting for enhanced collaboration and productivity.
TestRail offers intuitive test management, effective integrations, and user-friendly features for efficient, cost-effective test execution and organization.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones.
Senior Consultant at a consultancy with 10,001+ employees
It significantly saves effort in managing test execution and managing all test cases.
Test Architect at Zest Consulting
The reporting capabilities and the simplicity of it make it user-friendly, as new users can easily understand the tool.
Automation Test Engineer Il at a computer software company with 11-50 employees
The integration with Jira is good. I like that because it helps to show your test results and helps you to keep traceability between your user stories and your test results.
Release and Test Manager at a consultancy with 11-50 employees
 

Categories and Ranking

Jira
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
277
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd), Project Management Software (1st)
TestRail
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
24
Ranking in other categories
Test Management Tools (2nd)
 

Mindshare comparison

Jira and TestRail aren’t in the same category and serve different purposes. Jira is designed for Application Lifecycle Management (ALM) Suites and holds a mindshare of 13.3%, down 22.9% compared to last year.
TestRail, on the other hand, focuses on Test Management Tools, holds 7.9% mindshare, down 12.2% since last year.
Application Lifecycle Management (ALM) Suites Market Share Distribution
ProductMarket Share (%)
Jira13.3%
Microsoft Azure DevOps10.3%
Codebeamer7.7%
Other68.7%
Application Lifecycle Management (ALM) Suites
Test Management Tools Market Share Distribution
ProductMarket Share (%)
TestRail7.9%
OpenText Application Quality Management9.0%
Tricentis qTest8.7%
Other74.4%
Test Management Tools
 

Featured Reviews

Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Agile workflows have streamlined sprint planning and tracking for faster feature delivery
Jira has a very good interface and it is very easy to manage sprints, tasks, and epics. The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones. The hierarchy feature in Jira helps the team significantly compared to other tools that have been used, such as Trello, which is mainly useful only for a waterfall model. For modern Agile practices, Jira is the most adapted tool in the industry. Another valuable feature is that Jira APIs have been used for data science projects to analyze tasks and get insights. This has also been very helpful in the project.
ChristineAnderssen - PeerSpot reviewer
Release and Test Manager at a consultancy with 11-50 employees
Provides quick test management for agile workflows but lacks customization for reporting and dashboards
The analytics and reporting capabilities in TestRail are not very extensive and tailorable. This doesn't make it very suitable for enterprise level programs. With OpenText, you have a lot of flexibility. I'm talking about the old version of ALM, the desktop client, which I used when it was still Micro Focus ALM. It has a tremendous ability to generate different types of reports. You can build different graphs, have Word document format, Excel format, or write your own Excel queries and incorporate that into your own reporting. TestRail has one type of format. If you want to generate a test summary report, there is basically only one format that you can use. You can't add your own components. You can choose which portions of your test results you want to include by selecting certain sections, but you don't have freedom to add and remove sections yourself. It's predefined and all that you can do is just take out the ones that you don't want. It is usable, but it's not tailorable, it's not configurable, it just gives you the bare minimum. It depends on what you use the tool for. If you want to use TestRail for enterprise-level waterfall projects with traditional reporting and a lot of analytics, it's not good enough because the analytics, dashboards, and reporting are not really there. However, if you use it for agile and you want quick and easy with very simple functionality, then it's very good because it's simple to use. For agile use cases, it's great and you don't need more than that. But if you are looking for an enterprise tool or waterfall project with large programs, even the enterprise version is not sufficient. There's no significant difference from the basic version. The only thing that you really get is the ability to have multiple project reporting, but the reporting itself is limited. There are no configurable dashboards. You can report across multiple projects, which is great, but the type of reports that you can run are limited to the current set of built-in reports. That's not good enough for enterprise level with multiple project and large programs. You want multiple reports across multiple projects and you want the tailorability and configurability of having dashboards and analytics, which TestRail is weak on for the enterprise level.
report
Use our free recommendation engine to learn which Application Lifecycle Management (ALM) Suites solutions are best for your needs.
881,036 professionals have used our research since 2012.
 

Answers from the Community

HV
Principal Solutions Architect at InfoStretch
Apr 19, 2023
Apr 19, 2023
ALM Octane integrates easily out of the box with Jira, additionally, once you DevSecOps users are onboard to Octane, they will realize Octane does more, so they can reduce their dependence on Jira. Several of my customers have come to this realization. Octane is an Enterprise solution, but Jira is not.
See 2 answers
EB
Director of Community at PeerSpot (formerly IT Central Station)
Nov 16, 2021
Hello @Vishwa-Reddy, @GeorgNauerz, @Agne Gecevice ​and @reviewer1154316, Can you please help @Harshal Vora ​with their question?
reviewer1933914 - PeerSpot reviewer
Business Consultant at MFGS, Inc.
Apr 19, 2023
ALM Octane integrates easily out of the box with Jira, additionally, once you DevSecOps users are onboard to Octane, they will realize Octane does more, so they can reduce their dependence on Jira. Several of my customers have come to this realization. Octane is an Enterprise solution, but Jira is not. 
 

Top Industries

By visitors reading reviews
Manufacturing Company
18%
Financial Services Firm
10%
Computer Software Company
8%
Government
8%
Computer Software Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business105
Midsize Enterprise56
Large Enterprise150
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
Jira itself is fairly priced for the features it provides, but pricing is a bit higher than some alternatives, mostly because many plugins and add-ons are paid and licensed per user. So even if onl...
What is your experience regarding pricing and costs for TestRail by Gurock?
Pricing is reasonable for TestRail. It offers good value for money.
What needs improvement with TestRail by Gurock?
The analytics and reporting capabilities in TestRail are not very extensive and tailorable. This doesn't make it very suitable for enterprise level programs. With OpenText, you have a lot of flexib...
What is your primary use case for TestRail by Gurock?
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of test statuses. We link it directly to our user stories and execute our test cas...
 

Comparisons

 

Also Known As

Jira Software
TestRail by Gurock
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Find out what your peers are saying about Atlassian, Microsoft, Nutanix and others in Application Lifecycle Management (ALM) Suites. Updated: December 2025.
881,036 professionals have used our research since 2012.