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Jira vs TestRail comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Jira
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
274
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd), Project Management Software (2nd)
TestRail
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Test Management Tools (2nd)
 

Mindshare comparison

Jira and TestRail aren’t in the same category and serve different purposes. Jira is designed for Application Lifecycle Management (ALM) Suites and holds a mindshare of 22.2%, down 23.7% compared to last year.
TestRail, on the other hand, focuses on Test Management Tools, holds 13.0% mindshare, down 13.5% since last year.
Application Lifecycle Management (ALM) Suites
Test Management Tools
 

Featured Reviews

Saroj Ekka - PeerSpot reviewer
Offers good repository integration, sprint board and easy to set up
There are some features and reports we need that are not there. For example, if I have to find out the capacity of the current sprint by user and compare it with the previous sprint, that visibility isn't there. We can know the capacity and what happened with the whole sprint, but not for an individual person to see where it's falling and how it's tracking. Report and analytics capabilities are important for a product manager. That visibility is important, so we use Jira. Some of the features are there, and I use my own Excels or other data things to compensate for that.
StuartBarker - PeerSpot reviewer
A tool that provides effective test management and real-time reporting capabilities
I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can record your unit testing, regression testing, UATs, et cetera."
"We can cope with processes easily without adapting the tool, but adapting the tool to processes."
"Jira's most valuable features are ease of use, simple to understand, and highly flexible. Additionally, you can use kanban or scrum which is a benefit."
"It's very flexible. I can define workflows and custom fields and dependencies between issues and projects. And every project can have a custom configuration with my fields, my names for fields, my validations, and my workflows. It's very customizable."
"Jira has a good reporting system. It also has an API, so we can do all sorts of reporting."
"The level of stability is quite good."
"A most valuable feature involves the ability to customize the entries and to update them quickly."
"Scaling the product wouldn't be difficult."
"The product’s most valuable feature is the UI. The structure of test cases is easy to understand."
"This is a user friendly solution."
"You don't need to follow complex procedures to create a test run, test case, etc."
"The integration with Jira and the ability for extra configurations are the most valuable features."
"I use the solution for test management."
"The most valuable features are the flexibility, ease of use for writing new test cases, the test plans, and the composition."
"Integration with Confluence and JIRA."
"I was on the lookout for automation testing on the browser and I believe this tool is very interesting in that matter. The solution is useful for UI testing. You just need to add the URL that is to be checked."
 

Cons

"One major issue that I, and even our business stakeholders, have noticed is related to Epic Link. When Epic Link's background color is a dark color, it effectively becomes unreadable. I wish there was a way for us to change the text color of Epic Link in the Issue Navigator view."
"I have had problems with performance and unresponsiveness. All of a sudden, the performance slowed down, and I had a number of users that could not use the tool."
"The initial setup was a bit problematic in terms of getting access to Jira. That goes for a few users, including me."
"Some of the interfaces, especially on the administrator side and for permissions, are not so clear. They aren't very user-friendly."
"I want the tool to integrate connectors."
"I'm really new to Jira and I haven't used all of the features. However, it is quite difficult to use and manipulate. It was a little complicated for me and I don't know if it's difficult globally for others, but I had a difficult time understanding it at first. I used it for issues, epics, stories, tasks, and sub-tasks. For first-time users, Jira could be made better to help them understand."
"There should be a way to integrate the mobile application or in some way, make it more clear because at first instance, I didn't understand how to use it."
"It lacks features to cover all testing aspects, so we often integrate it with other plugins or tools like X-ray."
"The reports should be more user-friendly."
"Their customer support could be improved. Sometimes we struggle with that. It could be faster. Whenever we raise any query, they get back to you but the turnaround time is very slow."
"I do see room for lots of improvement in it. In terms of usability, duplication with test cases and constant creation of projects isn't easy. There is also too much API integration into automation tools, which is not there in ALM with UFT. Instead of setting it up as a project and using it, we set it up as a system for usability. It also lacks in the traceability aspect. For traceability, you need to use the JIRA plugin and drag traceability on JIRA, but the functionality is still quite limited. The biggest gap is mainframe testing. It would be good if I could start with mainframe testing. Manual granting of access is another issue. There is no API that I could use with another system where it is automated. There is an API for loading somebody to a project but not for adding to the application."
"TestRail by Gurock could improve by adding a defect management module tool. It would add a lot of value if I want to install it and I don't have Jira or an isolating team. For example, if I am providing a service it's separated from the development team, it then would be better to have defect management included with the test management. However, as it is now I need to be integrated with Jira or another defect management tool to complete the testing process."
"I've encountered at some point, some difficulties on the administration side, but I don't remember exactly what they were."
"It's not easy to create a custom report. It's not straightforward. A good improvement would be if there was a way to report and create a custom report without using a plugin or scripting language."
"Reporting could be more flexible regarding repeating reports."
"Better prediction of text."
 

Pricing and Cost Advice

"I think the starter pack of three users, up to five users, is free. So you can try it out."
"The price seems reasonable to me. It's very similar to Splunk."
"We feel that the product is a good value for the cost."
"Its price is fine, but we would like it to be less expensive. We are paying on a yearly basis."
"There is a need to make yearly payments towards the licensing costs attached to the solution. The product offers flexibility in pricing since it depends on the memory bits you have used."
"It is not too expensive. It is just comparative to other tools like Microsoft Teams."
"JIRA's pricing is very economical. I would say that JIRA is a great deal more economical than Microsoft."
"Our client handles the licensing aspect. They have not yet purchased the premium version."
"Use TestRail Cloud (online TR hosted server) and don't worry about maintenance or scalability. It saves a lot of cash and time."
"Pricing for small teams seems correct with respect to competitors."
"Its price is definitely not more. If they introduce automation, they can charge more."
"The solution is quite reasonably priced for what it offers and offers a monthly subscription model."
"The product is not much expensive."
"I give the price a five out of ten."
"The product has a reasonable price in terms of the features."
"Negotiate the best deal you can."
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Answers from the Community

HV
Apr 19, 2023
Apr 19, 2023
ALM Octane integrates easily out of the box with Jira, additionally, once you DevSecOps users are onboard to Octane, they will realize Octane does more, so they can reduce their dependence on Jira. Several of my customers have come to this realization. Octane is an Enterprise solution, but Jira is not.
See 2 answers
EB
Nov 16, 2021
Hello @Vishwa-Reddy, @GeorgNauerz, @Agne Gecevice ​and @reviewer1154316, Can you please help @Harshal Vora ​with their question?
reviewer1933914 - PeerSpot reviewer
Apr 19, 2023
ALM Octane integrates easily out of the box with Jira, additionally, once you DevSecOps users are onboard to Octane, they will realize Octane does more, so they can reduce their dependence on Jira. Several of my customers have come to this realization. Octane is an Enterprise solution, but Jira is not. 
 

Top Industries

By visitors reading reviews
Educational Organization
53%
Manufacturing Company
7%
Financial Services Firm
6%
Computer Software Company
5%
Computer Software Company
21%
Manufacturing Company
10%
Financial Services Firm
10%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
We operate under a nonlimited license with Jira, allowing a number of users to access it with a single enterprise license.
 

Comparisons

 

Also Known As

Jira Software
TestRail by Gurock
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Find out what your peers are saying about Atlassian, Microsoft, Nutanix and others in Application Lifecycle Management (ALM) Suites. Updated: February 2025.
841,004 professionals have used our research since 2012.