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Salesforce Platform vs Tricentis Tosca comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Salesforce Platform enhances efficiency and ROI, boosts revenue growth, optimizes operations, and improves sales effectiveness and data management.
Sentiment score
7.2
Tricentis Tosca enhances ROI with efficient automated testing, reducing costs and time, though costly for smaller firms.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Tasks that typically take ten hours are reduced to two to three hours, representing a threefold productivity gain.
 

Customer Service

Sentiment score
6.7
Salesforce Platform's customer service is reliable, though technical support experiences vary from satisfaction to criticism over response times.
Sentiment score
6.8
Tricentis Tosca customer service is praised for responsiveness and expertise, despite some delays and lack of online community.
My experience has been positive; their response to emails or phone calls in tech support is fast, usually between eight to ten hours.
Response through chat has been replaced by chatbots, which has impacted the experience.
There is no way to mark the importance or criticality of incidents when creating them.
 

Scalability Issues

Sentiment score
7.8
Salesforce Platform is scalable and adaptable, supporting growth with extensive features, though complexity may challenge smaller clients.
Sentiment score
7.4
Tricentis Tosca is scalable for large enterprises, supporting automation across technologies, despite potential customization and cost challenges.
Salesforce's scalability was not a problem.
We are using it globally in thirty countries.
Salesforce Platform is absolutely scalable for us.
It covers a breadth of applications and products, demonstrating excellent scalability that I have seen in reality.
 

Stability Issues

Sentiment score
8.1
Salesforce Platform is highly stable and reliable, with minor issues and occasional slowness managed effectively with a strong connection.
Sentiment score
7.4
Tricentis Tosca is stable, with minor license issues and occasional slowdowns, but vendor support effectively resolves challenges.
We have never had any problems with it.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Sometimes the system is stuck when many users are using it.
The stability of Tricentis Tosca is rated ten out of ten. It is very stable.
I find stability issues when using the Vision AI feature; Tricentis Tosca is not very stable.
 

Room For Improvement

Salesforce Platform struggles with high costs, complex integrations, and inadequate features, requiring enhancements in usability, support, and automation.
Tricentis Tosca needs better integration, object recognition, documentation, mobile testing, UI, cost-effective licensing, support, reporting, and AI features.
Using AI extensively to make the platform easier to use would also be beneficial.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
The UI is not very intuitive or innovative.
If a button in an application changes, Tricentis Tosca should be smart enough to detect the change and still execute the script seamlessly.
Moving to a cloud-based application rather than a desktop one could improve Tosca.
The Vision AI implementation works very slowly, affecting the speed of our work.
 

Setup Cost

Salesforce Platform pricing is complex, seen as costly but valuable, with negotiable costs based on user licenses and needs.
Tricentis Tosca's high costs suit large enterprises, while smaller companies may prefer open-source alternatives for automation.
It might be expensive compared to other platforms like HubSpot.
The pricing for Tricentis Tosca is extremely high, and I rate it as ten in terms of expense.
A yearly license costs around 20,000 euros.
For enterprise customers, the cost is manageable because it provides solutions for multiple applications they want to automate.
 

Valuable Features

Salesforce Platform offers rapid deployment, scalability, customization, and integration, with strong CRM tools and extensive third-party app support.
Tricentis Tosca simplifies testing with scriptless automation, model-based testing, broad technology support, and seamless integration with other tools.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
It serves as a central repository, and it's an automation tool for our sales team.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The modular approach reduces scripting effort by at least fifty percent, which significantly cuts down on the script development time.
The most useful features of Tricentis Tosca include API scanning, basic web application automation, and data validation capabilities.
It allows for drag-and-drop functionality and demo automation in SAP-based applications, which can be challenging with other automation tools.
 

Categories and Ranking

Salesforce Platform
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
95
Ranking in other categories
PaaS Clouds (7th), Mobile Development Platforms (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (5th), No-Code Development Platforms (2nd)
Tricentis Tosca
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
110
Ranking in other categories
Functional Testing Tools (1st), Mobile App Testing Tools (1st), Regression Testing Tools (1st), API Testing Tools (1st), Test Automation Tools (1st)
 

Featured Reviews

Yasser_Anter - PeerSpot reviewer
Has customization and integration capabilities which increase efficiency
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.
PrabhuKrishnamoorthy - PeerSpot reviewer
Has transformed testing by reducing scripting effort and enhancing productivity with advanced features
The self-healing feature of Tricentis Tosca needs significant improvement. Currently, it is static and not dynamic. For example, if a button in an application changes, Tricentis Tosca should be smart enough to detect the change and still execute the script seamlessly. Improvements are needed to ensure it responds dynamically to changes in the application.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Government
10%
Manufacturing Company
8%
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
13%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
How does Micro Focus UFT One compare to Tricentis Tosca?
We reviewed MicroFocus UFT One but ultimately chose to use Tricentis Tosca because we needed API testing. MicroFocus UFT is a performance and functional testing tool. We tested it, and it was well...
How does Tricentis Tosca compare with Worksoft Certify?
Tosca fulfills our business needs better because it is an end-to-end solution across technologies. We like that it is scriptless, so even non-experienced staff can use it. To put it simply, with To...
What do you like most about Tricentis Tosca?
For beginners, the product is good, especially for those who are interested in the quality side of software testing.
 

Also Known As

Salesforce1, Force.com, Salesforce App Cloud
No data available
 

Overview

 

Sample Customers

ADP
HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone
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