CrowdStrike Falcon Complete MDR Reviews

We primarily use the solution for mobile and endpoint protection.

The solution is extremely simple. That's what makes it great. It just works. There's no management of it, really. The sheer simplicity is what has really improved overall.

The threat intel provided is very good. The overall vulnerability and identification, for example, are excellent. As is the malware protection.

CrowdStrike is actually probably the most well-rounded endpoint platform. They're the leader according to Gartner.

The solution is easy to deploy and manage.

The product is able to handle mobile as well as the cloud and various operating systems.

I don't think the solution is really missing any features.

We're a small organization. I'm not sure how it would fare if you were larger and had more and more users and added complexity.

I've been using the solution for about a year at this point.

The solution is quite stable. It doesn't fail or freeze. It doesn't seem to have bugs or glitches. We find it very reliable.

The scalability is good. If you need to scale it, you can.

The solution isn't too complex to set up. We found it pretty easy to implement and deploy, actually. We're a small organization, so we didn't have too much complexity, however. We're less than 20 people, so our organization's setup was pretty quick.

We handled the entire implementation process with our own team in-house. We didn't need the assistance of a consultant or integrator.

The company has to make money. I understand why they charge what they do, and I see the value in the product. Therefore, the pricing is fair.

We're the secure digital transformation leader in Canada. We're customers and consultants that use different solutions. We're also a partner. We provide managed services and we actually sell the software.

We're 100% on the cloud and all of our solutions are on the cloud. We're using the latest version of the solution.

Overall, I would rate them ten out of ten. They have a great, holistic platform.

We primarily use the solution for server endpoint protection as well as client and user client endpoint protection.

The solution allows us to have a single pane of glass for observing our antivirus and for any malicious activity. It allowed us to simplify investigations as well. It's basically helped keep our organization more secure.

The AI detection has been excellent in terms of detection and stopping malicious processes with little to no input on our end. 

Over the last year, we've had two instances where we've actually had to take a machine offline and do some forensics, however, for the most part, it's been great in terms of stopping anything suspicious from running on people's machines.

The solution is user-friendly.

The product seems to integrate well with other products.

The initial setup is pretty easy.

The solution isn't missing any features at this point. It's ticking all the boxes for our organization. There really isn't anything that I can see that would make me want to change providers.

The customization could be tweaked. We can do a bunch of custom dashboards. However, the one thing that I'm not a fan of is when you go to do an investigation, the way that the processes are laid out on the screen is very bland looking. While the information is there, it could be laid out better. I've seen other products like Cisco Secure that gives you a better view of the issues. Cisco just presents the data differently, and it's easier to look at.

I've been using the solution for about one year at this point.

We haven't suffered from bugs and have had no issues with updates. Everything is very light. It's very reliable and very stable.

We added about a thousand hosts since we rolled this out, and we have more coming online and have had no impact on our environment due to the fact that it's a cloud staff solution. The product is very scalable. There's no issue in that sense.

We have granted access to the dashboard to about five people, and it can be anyone from IT operations, server operations, and IT security.

Technical support has been great. I'd rate them ten out of ten. You can open up tickets right from the dashboard itself, and they're very quick to answer questions. We're quite satisfied with their level of service.

We used a different solution, and we switched due to the fact that CrowdStrike gave us the ability to replace our antivirus. At the time, we didn't have an EDR solution, therefore, CrowdStrike did both in terms of being able to detect an antivirus as well as proper endpoint detection and remediation.

The initial setup is not complex at all. The implementation is extremely straightforward and very easy.

Actually, one of the companies that we recently acquired was using another product and they wanted to know how easy it was to install our CrowdStrike. We had them uninstall their products on their servers and then install CrowdStrike, and it turns out uninstalling the other product took longer than the actual install of CrowdStrike.

Our company is very mindful when it comes to purchasing - whether it's software or equipment. I believe the folks that made the decision to purchase this product did so based on price and performance. I wouldn't say there is an issue with pricing. We are redoing our license with them. If that was an issue, I'm pretty sure I would have been asked to look at other products. Therefore, although I don't know the exact pricing, my assumption is that the cost is rather reasonable.

We're just customers. We don't have a business relationship with the company.

I'd advise other organizations to definitely do a proof of concept in their organization, and then go from there.

Overall, I'd give the solution a nine out of ten. It ticks all the boxes for everything that we need to do for investigations in our environment.

We use CrowdStrike as our endpoint protection solution for all of our devices.

The previous solution that we had for our endpoints was lacking. It was a blacklist/whitelist solution and every time you tried to run something, it would get stuck in a model of having to check the file, update the system, check the server, get approval to run a piece of software, and so forth. It was just a nightmare.

Its machine learning and AI features are good.

The real-time updates that it gets with respect to threats are very good.

It would be nice to have full-scale ESR reporting.

In the future, I would like to see better reporting and better SIEM integration.

We have been using CrowdStrike Falcon for about a year.

The stability seems fine and we haven't had any problems.

This product is cloud-based, so there is plenty of room for it to grow. I think that there are about 250 endpoints including everything from customer service to warehouse functions to C-suite.

I have been in contact with technical support and they seemed competent, as well as quick to respond. I would rate them a nine out of ten. Nothing is perfect and there is always a little bit of room for improvement. Ideally, there would be fewer canned responses for the first go around.

Prior to CrowdStrike Falcon, we were using Carbon Black. It was more of a blacklist-type software and it was just cumbersome to do anything for any of my users.

The initial setup was pretty simple, once the implementor showed us a couple of the tips and tricks, and what the nomenclature is.

The price is okay, although you're not going to get away cheap when it comes to security.

My advice for anybody who is implementing CrowdStrike Falcon Complete is to get the training and make sure that they understand the system. If they are going to be doing their own admin work then they have to make sure that they understand it all.

I would rate this solution an eight out of ten.

CrowdStrike side, Falcon is the Endpoint Detection, Overwatch is the service that sits behind it. From a human point of view,it looks at the anomalies that normal AI and machine learning couldn't catch. So it is the combination of the two that really works well.

At this stage, I don't really see room for improvement. I do think because the IP security market and the threat landscape is moving along so quickly, there's always room for improvement and there are always new elements one has to look at and look at in-depth, but at this stage, OverWatch is much better than the competitors. And I've seen a lot of their competitors.

I have been using this solution for around a year and three months.

It is very stable at this stage. 

It's very scalable. It's scalable to the extent where it will out-scale anything we've got in South Africa. It definitely would fulfill every single need we've got in South Africa in terms of scalability.

Our clients are mostly enterprise, but they vary. They are clients that take security very seriously. I focus just on the security side and obviously even smaller customers have big security profiles sometimes.

The technical support so far has been good. It would be better if they had people in the country, in South Africa. But other than that, it's been very good. I haven't had complaints.

I did use other solutions before CrowdStrike. CrowdStrike is the most expensive, so not always the best solution to everybody's problem because of the price tag. From a security efficacy point of view, I have not seen anything that's been as good as CrowdStrike and I've seen a lot them.

The initial setup was straightforward. I've seen rollouts where a thousand could be rolled out in an hour. So it really is quite straightforward. It is simple. It doesn't need the back end that a lot of your other endpoint security products need where you need to install a lot of servers on-site before you can get the solution in and working. From prerequisites and so forth there's very little that you need. It really is simple and quick.

My advice to anybody considering this is: Do it. If somebody really wants to implement and they've already seen that they've got a need, I believe everybody's got a need, and that they've got budget and total for it, my advice would be to do it. Get it implemented. Any of the traditional antivirus solutions or endpoint protection solutions see about 50% of what goes on, on the internet. People who don't have CrowdStrike or a decent competitor, they are blind to 50% of the problem. You cannot manage what you cannot see. My advice is to do it.

I'd rate it an eight out of ten. Not a ten because the price point is not good. It really is an expensive product in the South African market. And they need people in our country. Their partner program isn't yet where it should be. They need a lot of work and there's a lot of improvement needed. But in terms of the technical and the security behind the product, it's a kick-ass product.

We provide service to our customers based on their XDR requirements, such as multi-platform solutions or whatever they have. We use the solution to provide security for those integrated solutions and service their XDR platforms.

CrowdStrike Falcon Complete will reduce the cost of an IT team. You just download the agent and install the license. It's as simple as that.

Also, because of the prevention the solution provides, our clients can see the threats and they can prevent them at the initial stage.

The XDR features are the most valuable in the solution.

And it is very easy to manage the licenses centrally because these are cloud licenses. There is no need for manual data reports. If the internet is connected, the updates and everything can be automatically downloaded, and they can just click and monitor things.

I would like to see them introduce DLP.

We are a partner for this solution and we have been working with it for more than four years.

The stability is fine. We haven't seen any issues.

We used to use McAfee and Kaspersky. We switched because CrowdStrike has very user-friendly licensing for both the customer and the partner.

We haven't seen any challenges at the time of deployment. It is a cloud solution and is deployed per our customer's requirements. For example, if the customer has an Azure environment, we deploy it for Azure. And if they have on-prem services, we deploy it for those services.

Most of the time it is a remote implementation.

We have not seen any challenges regarding its maintenance.

Our clients definitely see return on investment from CrowdStrike.

The pricing is a little bit higher than other OEM competitors in the market, like SentinelOne and Trend Micro. In the Indian market, it is 10 percent higher.

Instead of maintaining on-prem licenses, we suggest CrowdStrike for better performance and better prevention of threats.

I use Falcon Complete to detect vulnerabilities in our clients' infrastructure.

Falcon Complete's best features are its detailed reporting and user-friendliness.

The one issue with Falcon Complete is that it can't be run manually if you find any viruses or malicious files in a post.

I've been using Falcon Complete for a year.

Falcon Complete is very stable.

The initial setup is straightforward, and deployment takes between a day and a week.

We use a third-party or client team.

I would rate Falcon Complete as nine out of ten.

We use virtually every module within the solution, including identity protection. It boasts its own robust EDR capabilities, essentially positioning it as the top EDR solution in the market.

The prevention capabilities hold the utmost value.

The only aspect where we've offered feedback for potential enhancement is essentially the user experience.

I have been working with it for two years now.

It exhibits exceptional stability, with no instances of downtime experienced since its implementation.

In terms of scalability, we haven't encountered any issues. We have intentions to expand our usage in the future. Continuously striving for improvement, we aim to broaden the scope of what we utilize within the platform.

The customer service is quite satisfactory, with a reliable response time adhering to the service level agreement. I would rate it nine out of ten.

Positive

It's deployed across all aspects of our infrastructure, providing comprehensive coverage for our entire environment. It requires no maintenance.

The return on investment has been significant, aiding us in various simulated assessments and playing a crucial role in both detecting and preventing incidents early on. Moreover, it has proven beneficial for overall asset management.

While the cost is relatively high, it is justified by the value it brings.

We evaluated nearly fifteen solutions, including some of the top ones in the market. However, we opted for CrowdStrike because it aligns perfectly with our requirements and fits within our budget. Upon testing it out, we found that it effectively fulfills its intended purpose.

Overall, I would rate it nine out of ten.

We commonly use it for mitigating phishing, virus, and malware attacks, making it an essential tool for such security incidents.

The system is valuable as it is a fully managed endpoint protection service designed to stop breaches, detect threats, and respond to incidents effectively.

The technical support is satisfactory, but there is room for improvement to enhance it.

I have been working with it for approximately four years.

Stability is excellent, and our clients are satisfied with it. Even minor bugs are promptly addressed and fixed.

Technical support response times are contingent upon the severity level of the issue. However, we ensure prompt attention by assigning a dedicated person or engineer to address critical issues immediately. I would rate it seven out of ten.

Neutral

The initial setup is quite simple.

Managing and implementing it is straightforward for us because we have specialists in our company who are skilled at implementing this tool. The deployment time varies depending on the client's needs, but typically it takes no longer than one week.

Our clients choose CrowdStrike, particularly Falcon Complete, due to a variety of factors such as pricing and a wide range of features.

Overall, I would rate it eight out of ten.