I primarily use Falcon Complete to protect against threats.
Sales Operations Specialist at ADEO IT Consulting Services
Cheap but quality product despite non-user-friendly interface
Pros and Cons
- "I would recommend Falcon Complete for anyone looking for a cheaper alternative that's almost the same quality as Cortex."
- "Falcon Complete's user interface isn't very user-friendly, especially for writing rules."
What is our primary use case?
What needs improvement?
Falcon Complete's user interface isn't very user-friendly, especially for writing rules.
For how long have I used the solution?
I've been working with Falcon Complete for one year.
What do I think about the stability of the solution?
Falcon Complete is stable.
Buyer's Guide
CrowdStrike Falcon Complete MDR
March 2025

Learn what your peers think about CrowdStrike Falcon Complete MDR. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
What do I think about the scalability of the solution?
Falcon Complete is scalable.
How are customer service and support?
CrowdStrike's technical support is good, I haven't heard any complaints about it.
How was the initial setup?
The initial setup is easy because Falcon Complete is on-cloud, and it takes around a week to deploy.
What's my experience with pricing, setup cost, and licensing?
Falcon Complete isn't too pricy, and its licensing is available on a yearly basis.
What other advice do I have?
I would recommend Falcon Complete for anyone looking for a cheaper alternative that's almost the same quality as Cortex. I would give Falcon Complete a rating of seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

Sr India Admin at Aon Hewitt
User-friendly solution with excellent detection
Pros and Cons
- "Falcon Complete's best feature is detection. The interface is also user-friendly."
- "There have been some issues with Falcon Complete's performance."
What is our primary use case?
I use Falcon Complete for scanning devices.
What is most valuable?
Falcon Complete's best feature is detection. The interface is also user-friendly.
What needs improvement?
There have been some issues with Falcon Complete's performance. They could also improve their reporting. In the next release, I'd like Falcon Complete to include a logging component for user authentication.
For how long have I used the solution?
I've been working with Falcon Complete for around four months.
What do I think about the stability of the solution?
Falcon Complete is stable and easy to maintain.
How are customer service and support?
CrowdStrike's technical support is good, though sometimes their responses are delayed.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Symantec but switched as Falcon Complete offers more features like detection.
How was the initial setup?
The initial setup was simple, and once it was installed, we could easily handle the upgrades around the console.
What's my experience with pricing, setup cost, and licensing?
Falcon Complete could be a bit cheaper.
What other advice do I have?
I would rate Falcon Complete as eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
CrowdStrike Falcon Complete MDR
March 2025

Learn what your peers think about CrowdStrike Falcon Complete MDR. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Information Technology Manager and ISMS Auditor at a consultancy with 51-200 employees
Effective alerts, excellent technical support, and many install options
Pros and Cons
- "If there is something wrong or not normal in the endpoint CrowdStrike Falcon Complete is very responsive."
- "The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately."
What is our primary use case?
CrowdStrike Falcon Complete is used to inform the IT or security analyst if there is something happening inside the endpoint. Additionally, the EDR can take an action by itself if there is something abnormal happening inside the endpoint.
What is most valuable?
If there is something wrong or not normal in the endpoint CrowdStrike Falcon Complete is very responsive. It will give an alert that is very useful and it takes action automatically. There at times needs to be some manual intervention but it is less often.
What needs improvement?
The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately.
For how long have I used the solution?
I have been using this solution for approximately one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found the scalability very good.
We have approximately 1,000 users using this solution in my organization.
How are customer service and technical support?
The technical support is excellent.
How was the initial setup?
The installation is easy. We can install it through Windows Active Directory, send the files to the end-user to install it, or the IT department can install it remotely. The time it took for the full installation throughout our organization took 35 days.
What about the implementation team?
We have four to five people that do the implementation and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
The solution is priced fairly. For the features you receive, it is worth the money.
What other advice do I have?
I would recommend this solution to others.
I rate CrowdStrike Falcon Complete ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technology Consultant at a tech services company with 51-200 employees
Improves our security posture, and it's easy to use and very stable
Pros and Cons
- "Its ease of use is valuable. Nothing is left to you."
- "Its price and integration into a pre-existing process could be better."
What is our primary use case?
It's an endpoint detection and response tool. I am using its latest version.
How has it helped my organization?
It improves our security posture.
What is most valuable?
Its ease of use is valuable. Nothing is left to you.
What needs improvement?
Its price and integration into a pre-existing process could be better.
In terms of features, I'm quite happy with where they're at the moment in their roadmap as a company.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
It's very stable. I'd rate it a ten out of ten in terms of stability.
What do I think about the scalability of the solution?
It's scalable. I'd rate it a nine out of ten in terms of scalability. It would be a ten if it was cheaper.
In my organization, there are 100 users, but we have also deployed it elsewhere. They have over 10,000 users. It goes on every device irrespective of the role.
How are customer service and support?
They're good on official channels and non-official channels.
Which solution did I use previously and why did I switch?
We were using another solution. We switched because of our partners.
How was the initial setup?
It's easy as long as you've got something to deploy on LAN. Otherwise, it's a bit of a pain. For me, it took less than 10 minutes.
What about the implementation team?
I installed it on my own. One person is enough for its maintenance.
What's my experience with pricing, setup cost, and licensing?
It's expensive. Its price varies because it's a modular solution. I'd rate it a six out of ten in terms of pricing.
What other advice do I have?
Overall, I'd rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Sr Manager - Information Security & Researcher at a tech services company with 1,001-5,000 employees
Can be used to dig deeper while doing an investigation
Pros and Cons
- "Its IOCs alerting mechanism is good. I think it is AI based and categorizes behaviors which are unusual."
- "Pricing is definitely a problem. It could be cheaper for licensing."
What is our primary use case?
It's an EDR group solution. We use it for behavioral-based analysis.
On our endpoints, we have signature-based and behavioral-based analyses, and we use CrowdStrike Falcon Complete for behavioral-based analyses.
What is most valuable?
I think it has very good features that help dig deeper while doing an investigation. Its IOCs alerting mechanism is good. I think it is AI based and categorizes behaviors which are unusual.
CrowdStrike Falcon Complete has good instrumentation, and the user interface is good too.
What needs improvement?
Pricing is definitely a problem. It could be cheaper for licensing.
For how long have I used the solution?
I've been using CrowdStrike Falcon Complete for 5 years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable as well. It's a cloud-based solution, so I don't doubt the scalability. I think it's good.
We have 6,000 end users who are using it.
How are customer service and technical support?
The technical support is good. You raise a complaint, and they respond immediately.
How was the initial setup?
The installation was smooth and didn't take much time.
What about the implementation team?
We did it by ourselves. We have two or three engineers who run it and perform the rolling, installation, and upgrades.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license, and it could be cheaper.
Which other solutions did I evaluate?
We evaluated Trend Micro and Sophos before choosing CrowdStrike Falcon Complete.
What other advice do I have?
CrowdStrike Falcon Complete is great, and I would rate it at eight on a scale from one to ten.
If you go with this solution, I think that you should also obtain another service called Hybrid Analysis, the premium edition. I think with this, you'll get malware samples you can correlate, and it will be a good tool for the SOC team.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Operations Lead at a energy/utilities company with 5,001-10,000 employees
Simple management, efficient dashboards , but difficult implementation
Pros and Cons
- "CrowdStrike Falcon Complete's most valuable features are efficient dashboards and their ease of management."
- "The improvements needed for CrowdStrike Falcon Complete are in the way the agent updates. The overall management of endpoints needs to be better."
What is our primary use case?
We use CrowdStrike Falcon Complete for the management of endpoints, which are located onshore and offshore.
CrowdStrike Falcon Complete is mainly for endpoint protection, and we used it alongside Microsoft Defender, to secure our assets, which are either domains or newgroups.
What is most valuable?
CrowdStrike Falcon Complete's most valuable features are efficient dashboards and their ease of management.
What needs improvement?
The improvements needed for CrowdStrike Falcon Complete are in the way the agent updates. The overall management of endpoints needs to be better.
In the next release of CrowdStrike Falcon Complete, they should include more security towards endpoints, add device management, and PAM solutions along with their endpoint solutions.
For how long have I used the solution?
I have been using CrowdStrike Falcon Complete for approximately two years.
What do I think about the stability of the solution?
CrowdStrike Falcon Complete is stable. If they make any changes in the backend, then they leave their clients with very little choice, they either have to force manage everything or they can be left out.
What do I think about the scalability of the solution?
The scalability of CrowdStrike Falcon Complete is good. We are in the cloud making scalability not a problem.
How are customer service and support?
The support for CrowdStrike Falcon Complete is not good. They take a very long time to respond, it takes 24 to 28 hours for them to get back to us.
Which solution did I use previously and why did I switch?
I have used previously Microsoft Defender for Endpoints.
Microsoft Defender for Endpoints is a very basic endpoint security solution. I cannot even compare it with CrowdStrike Falcon Complete.
How was the initial setup?
The initial implementation of CrowdStrike Falcon Complete, including the creation of policies and aspects, is fairly easy. However, the only challenge is to roll out the endpoints individually onto all systems. If you have a large network and you don't have an SCCM or any other solution through which you can roll out, it becomes cumbersome. The solution does not come with any auto ruling platform feature.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is expensive compared to others solutions.
What other advice do I have?
I have been using CrowdStrike Falcon Complete a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Deputy Manager Of Information Technology at a consultancy with 501-1,000 employees
A reliable solution with good features and good support, but it is very expensive and has a lot of false positives
Pros and Cons
- "EDR and Next-Generation Antivirus (NGAV) are good features. The Spotlight feature is also good, and it also can detect patching-related vulnerabilities."
- "We have also been using Cisco AMP for Endpoints for three years. We have received multiple detections in Cisco AMP for Endpoints, and we had to take some actions, whereas CrowdStrike has not detected anything critical since it has been implemented. Most of the incidents that it has detected are false positives. They should work on the false-positive issue. When it is implemented throughout the organization, it gets very difficult to check each false positive and investigate what is correct and what is not correct. It requires technical and manual intervention."
What is our primary use case?
We implemented this solution to secure everything in our environment, such as our endpoints, servers, and network.
What is most valuable?
EDR and Next-Generation Antivirus (NGAV) are good features. The Spotlight feature is also good, and it also can detect patching-related vulnerabilities.
What needs improvement?
We have also been using Cisco AMP for Endpoints for three years. We have received multiple detections in Cisco AMP for Endpoints, and we had to take some actions, whereas CrowdStrike has not detected anything critical since it has been implemented. Most of the incidents that it has detected are false positives. They should work on the false-positive issue. When it is implemented throughout the organization, it gets very difficult to check each false positive and investigate what is correct and what is not correct. It requires technical and manual intervention.
For how long have I used the solution?
I have been using this solution for two months.
What do I think about the stability of the solution?
It is stable and reliable.
What do I think about the scalability of the solution?
We have not scaled it, but we have implemented it across the company.
How are customer service and technical support?
They have been very responsive. There are no concerns about their service.
Which solution did I use previously and why did I switch?
We also use Cisco AMP for Endpoints. Cisco AMP for Endpoints is signature-based, and CrowdStrike is behavior-based. We have received multiple detections in Cisco AMP for Endpoints, whereas CrowdStrike has not detected anything critical since it has been implemented. There are a lot of false positives.
Both Cisco AMP for Endpoints and CrowdStrike are agent-based, but with Cisco AMP for Endpoints, we get a much slower system because it requires a lot of processing power, whereas CrowdStrike doesn't require a lot of processing power.
In terms of pricing, CrowdStrike Falcon Complete is 50% more expensive than Cisco AMP for Endpoints.
What's my experience with pricing, setup cost, and licensing?
Its price is very high. CrowdStrike Falcon Complete is 50% more expensive than Cisco AMP for Endpoints.
What other advice do I have?
I can recommend this solution. It is definitely one of the best products in the market, but so many false positives are its minus point. Cisco AMP for Endpoints is better than this.
I would rate CrowdStrike Falcon Complete a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
intermission security office at a computer software company with 51-200 employees
Comprehensive endpoint protection with robust prevention capabilities, exceptional stability, and scalable solutions supported by efficient customer service
Pros and Cons
- "The prevention capabilities hold the utmost value."
- "The only aspect where we've offered feedback for potential enhancement is essentially the user experience."
What is our primary use case?
We use virtually every module within the solution, including identity protection. It boasts its own robust EDR capabilities, essentially positioning it as the top EDR solution in the market.
What is most valuable?
The prevention capabilities hold the utmost value.
What needs improvement?
The only aspect where we've offered feedback for potential enhancement is essentially the user experience.
For how long have I used the solution?
I have been working with it for two years now.
What do I think about the stability of the solution?
It exhibits exceptional stability, with no instances of downtime experienced since its implementation.
What do I think about the scalability of the solution?
In terms of scalability, we haven't encountered any issues. We have intentions to expand our usage in the future. Continuously striving for improvement, we aim to broaden the scope of what we utilize within the platform.
How are customer service and support?
The customer service is quite satisfactory, with a reliable response time adhering to the service level agreement. I would rate it nine out of ten.
How would you rate customer service and support?
Positive
What about the implementation team?
It's deployed across all aspects of our infrastructure, providing comprehensive coverage for our entire environment. It requires no maintenance.
What was our ROI?
The return on investment has been significant, aiding us in various simulated assessments and playing a crucial role in both detecting and preventing incidents early on. Moreover, it has proven beneficial for overall asset management.
What's my experience with pricing, setup cost, and licensing?
While the cost is relatively high, it is justified by the value it brings.
Which other solutions did I evaluate?
We evaluated nearly fifteen solutions, including some of the top ones in the market. However, we opted for CrowdStrike because it aligns perfectly with our requirements and fits within our budget. Upon testing it out, we found that it effectively fulfills its intended purpose.
What other advice do I have?
Overall, I would rate it nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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