CrowdStrike Falcon Complete is used for EDR and security.
Engineer Avan Vente at Archimed Bibliothèques
Effective for finding security beaches, reliable, and scalable
Pros and Cons
- "The most valuable feature of CrowdStrike Falcon Complete is endpoint detection and response."
- "The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French language."
What is our primary use case?
What is most valuable?
The most valuable feature of CrowdStrike Falcon Complete is endpoint detection and response.
For how long have I used the solution?
Ι have been using CrowdStrike Falcon Complete for approximately one year.
What do I think about the stability of the solution?
CrowdStrike Falcon Complete is a stable solution.
Buyer's Guide
CrowdStrike Falcon Complete MDR
February 2025
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Learn what your peers think about CrowdStrike Falcon Complete MDR. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The scalability of CrowdStrike Falcon Complete is good.
There are approximately 200 users using this solution in my organization.
How are customer service and support?
The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French language.
I rate the support from CrowdStrike Falcon Complete a three out of five.
How was the initial setup?
The initial setup of CrowdStrike Falcon Complete is straightforward.
I rate the initial setup of CrowdStrike Falcon Complete a four out of five.
What about the implementation team?
We used a consultant to do the implementation of CrowdStrike Falcon Complete.
We have approximately five engineers doing the maintenance and support.
What's my experience with pricing, setup cost, and licensing?
There are different lengths of licenses available, such as three and five years. The price of CrowdStrike Falcon Complete is expensive.
What other advice do I have?
My advice to others is this solution is good for finding security beaches in systems.
I rate CrowdStrike Falcon Complete an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Chief Information Officer and Senior Vice President at Eureka Forbes Ltd
Easy initial setup
Pros and Cons
- "The initial setup was easy."
- "An MDM, Mobile Device Manager, should be added in the next release."
What is our primary use case?
We use the solution for protecting the endpoints.
How has it helped my organization?
The solution simplified our structure.
What is most valuable?
The Falcon Spotlight is a most valuable feature.
What needs improvement?
While the pricing does not bother us, it is a bit on the high side. It could be lower.
An MDM, Mobile Device Manager, should be added in the next release.
For how long have I used the solution?
We just started implementing CrowdStrike Falcon Complete a couple of weeks ago.
What do I think about the stability of the solution?
We have only recently started to implement the solution, so I am not in a position to comment on its stability.
How are customer service and technical support?
We have not had occasion to contact technical support.
Which solution did I use previously and why did I switch?
We did not use a different solution in the past.
How was the initial setup?
The initial setup was easy.
What about the implementation team?
We handled the initial setup on our own. We make use of CrowdStrike's help.
What's my experience with pricing, setup cost, and licensing?
The pricing could be lower. The solution is a bit expensive.
Which other solutions did I evaluate?
In addition to CrowdStrike Falcon Complete, we also looked at FireEye from Palo Alto and at other solutions from Symantec. We decided to go with CrowdStrike Falcon Complete.
What other advice do I have?
I rate CrowdStrike Falcon Complete as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
CrowdStrike Falcon Complete MDR
February 2025
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Learn what your peers think about CrowdStrike Falcon Complete MDR. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Founder and Ceo at MIS3 inc.
Simple, requires little management and is easy to set up
Pros and Cons
- "The solution is easy to deploy and manage."
- "We're a small organization. I'm not sure how it would fare if you were larger and had more and more users and added complexity."
What is our primary use case?
We primarily use the solution for mobile and endpoint protection.
How has it helped my organization?
The solution is extremely simple. That's what makes it great. It just works. There's no management of it, really. The sheer simplicity is what has really improved overall.
What is most valuable?
The threat intel provided is very good. The overall vulnerability and identification, for example, are excellent. As is the malware protection.
CrowdStrike is actually probably the most well-rounded endpoint platform. They're the leader according to Gartner.
The solution is easy to deploy and manage.
The product is able to handle mobile as well as the cloud and various operating systems.
What needs improvement?
I don't think the solution is really missing any features.
We're a small organization. I'm not sure how it would fare if you were larger and had more and more users and added complexity.
For how long have I used the solution?
I've been using the solution for about a year at this point.
What do I think about the stability of the solution?
The solution is quite stable. It doesn't fail or freeze. It doesn't seem to have bugs or glitches. We find it very reliable.
What do I think about the scalability of the solution?
The scalability is good. If you need to scale it, you can.
How was the initial setup?
The solution isn't too complex to set up. We found it pretty easy to implement and deploy, actually. We're a small organization, so we didn't have too much complexity, however. We're less than 20 people, so our organization's setup was pretty quick.
What about the implementation team?
We handled the entire implementation process with our own team in-house. We didn't need the assistance of a consultant or integrator.
What's my experience with pricing, setup cost, and licensing?
The company has to make money. I understand why they charge what they do, and I see the value in the product. Therefore, the pricing is fair.
What other advice do I have?
We're the secure digital transformation leader in Canada. We're customers and consultants that use different solutions. We're also a partner. We provide managed services and we actually sell the software.
We're 100% on the cloud and all of our solutions are on the cloud. We're using the latest version of the solution.
Overall, I would rate them ten out of ten. They have a great, holistic platform.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Product Executive at a tech services company with 51-200 employees
Our clients can see threats and prevent them at the initial stage
Pros and Cons
- "It is very easy to manage the licenses centrally because these are cloud licenses. There is no need for manual data reports."
- "I would like to see them introduce DLP."
What is our primary use case?
We provide service to our customers based on their XDR requirements, such as multi-platform solutions or whatever they have. We use the solution to provide security for those integrated solutions and service their XDR platforms.
How has it helped my organization?
CrowdStrike Falcon Complete will reduce the cost of an IT team. You just download the agent and install the license. It's as simple as that.
Also, because of the prevention the solution provides, our clients can see the threats and they can prevent them at the initial stage.
What is most valuable?
The XDR features are the most valuable in the solution.
And it is very easy to manage the licenses centrally because these are cloud licenses. There is no need for manual data reports. If the internet is connected, the updates and everything can be automatically downloaded, and they can just click and monitor things.
What needs improvement?
I would like to see them introduce DLP.
For how long have I used the solution?
We are a partner for this solution and we have been working with it for more than four years.
What do I think about the stability of the solution?
The stability is fine. We haven't seen any issues.
Which solution did I use previously and why did I switch?
We used to use McAfee and Kaspersky. We switched because CrowdStrike has very user-friendly licensing for both the customer and the partner.
How was the initial setup?
We haven't seen any challenges at the time of deployment. It is a cloud solution and is deployed per our customer's requirements. For example, if the customer has an Azure environment, we deploy it for Azure. And if they have on-prem services, we deploy it for those services.
Most of the time it is a remote implementation.
We have not seen any challenges regarding its maintenance.
What was our ROI?
Our clients definitely see return on investment from CrowdStrike.
What's my experience with pricing, setup cost, and licensing?
The pricing is a little bit higher than other OEM competitors in the market, like SentinelOne and Trend Micro. In the Indian market, it is 10 percent higher.
What other advice do I have?
Instead of maintaining on-prem licenses, we suggest CrowdStrike for better performance and better prevention of threats.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Sr India Admin at Aon Hewitt
User-friendly solution with excellent detection
Pros and Cons
- "Falcon Complete's best feature is detection. The interface is also user-friendly."
- "There have been some issues with Falcon Complete's performance."
What is our primary use case?
I use Falcon Complete for scanning devices.
What is most valuable?
Falcon Complete's best feature is detection. The interface is also user-friendly.
What needs improvement?
There have been some issues with Falcon Complete's performance. They could also improve their reporting. In the next release, I'd like Falcon Complete to include a logging component for user authentication.
For how long have I used the solution?
I've been working with Falcon Complete for around four months.
What do I think about the stability of the solution?
Falcon Complete is stable and easy to maintain.
How are customer service and support?
CrowdStrike's technical support is good, though sometimes their responses are delayed.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Symantec but switched as Falcon Complete offers more features like detection.
How was the initial setup?
The initial setup was simple, and once it was installed, we could easily handle the upgrades around the console.
What's my experience with pricing, setup cost, and licensing?
Falcon Complete could be a bit cheaper.
What other advice do I have?
I would rate Falcon Complete as eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Technology Manager and ISMS Auditor at a consultancy with 51-200 employees
Effective alerts, excellent technical support, and many install options
Pros and Cons
- "If there is something wrong or not normal in the endpoint CrowdStrike Falcon Complete is very responsive."
- "The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately."
What is our primary use case?
CrowdStrike Falcon Complete is used to inform the IT or security analyst if there is something happening inside the endpoint. Additionally, the EDR can take an action by itself if there is something abnormal happening inside the endpoint.
What is most valuable?
If there is something wrong or not normal in the endpoint CrowdStrike Falcon Complete is very responsive. It will give an alert that is very useful and it takes action automatically. There at times needs to be some manual intervention but it is less often.
What needs improvement?
The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately.
For how long have I used the solution?
I have been using this solution for approximately one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found the scalability very good.
We have approximately 1,000 users using this solution in my organization.
How are customer service and technical support?
The technical support is excellent.
How was the initial setup?
The installation is easy. We can install it through Windows Active Directory, send the files to the end-user to install it, or the IT department can install it remotely. The time it took for the full installation throughout our organization took 35 days.
What about the implementation team?
We have four to five people that do the implementation and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
The solution is priced fairly. For the features you receive, it is worth the money.
What other advice do I have?
I would recommend this solution to others.
I rate CrowdStrike Falcon Complete ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr Manager - Information Security & Researcher at a tech services company with 1,001-5,000 employees
Can be used to dig deeper while doing an investigation
Pros and Cons
- "Its IOCs alerting mechanism is good. I think it is AI based and categorizes behaviors which are unusual."
- "Pricing is definitely a problem. It could be cheaper for licensing."
What is our primary use case?
It's an EDR group solution. We use it for behavioral-based analysis.
On our endpoints, we have signature-based and behavioral-based analyses, and we use CrowdStrike Falcon Complete for behavioral-based analyses.
What is most valuable?
I think it has very good features that help dig deeper while doing an investigation. Its IOCs alerting mechanism is good. I think it is AI based and categorizes behaviors which are unusual.
CrowdStrike Falcon Complete has good instrumentation, and the user interface is good too.
What needs improvement?
Pricing is definitely a problem. It could be cheaper for licensing.
For how long have I used the solution?
I've been using CrowdStrike Falcon Complete for 5 years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable as well. It's a cloud-based solution, so I don't doubt the scalability. I think it's good.
We have 6,000 end users who are using it.
How are customer service and technical support?
The technical support is good. You raise a complaint, and they respond immediately.
How was the initial setup?
The installation was smooth and didn't take much time.
What about the implementation team?
We did it by ourselves. We have two or three engineers who run it and perform the rolling, installation, and upgrades.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license, and it could be cheaper.
Which other solutions did I evaluate?
We evaluated Trend Micro and Sophos before choosing CrowdStrike Falcon Complete.
What other advice do I have?
CrowdStrike Falcon Complete is great, and I would rate it at eight on a scale from one to ten.
If you go with this solution, I think that you should also obtain another service called Hybrid Analysis, the premium edition. I think with this, you'll get malware samples you can correlate, and it will be a good tool for the SOC team.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Deputy Manager Of Information Technology at a consultancy with 501-1,000 employees
A reliable solution with good features and good support, but it is very expensive and has a lot of false positives
Pros and Cons
- "EDR and Next-Generation Antivirus (NGAV) are good features. The Spotlight feature is also good, and it also can detect patching-related vulnerabilities."
- "We have also been using Cisco AMP for Endpoints for three years. We have received multiple detections in Cisco AMP for Endpoints, and we had to take some actions, whereas CrowdStrike has not detected anything critical since it has been implemented. Most of the incidents that it has detected are false positives. They should work on the false-positive issue. When it is implemented throughout the organization, it gets very difficult to check each false positive and investigate what is correct and what is not correct. It requires technical and manual intervention."
What is our primary use case?
We implemented this solution to secure everything in our environment, such as our endpoints, servers, and network.
What is most valuable?
EDR and Next-Generation Antivirus (NGAV) are good features. The Spotlight feature is also good, and it also can detect patching-related vulnerabilities.
What needs improvement?
We have also been using Cisco AMP for Endpoints for three years. We have received multiple detections in Cisco AMP for Endpoints, and we had to take some actions, whereas CrowdStrike has not detected anything critical since it has been implemented. Most of the incidents that it has detected are false positives. They should work on the false-positive issue. When it is implemented throughout the organization, it gets very difficult to check each false positive and investigate what is correct and what is not correct. It requires technical and manual intervention.
For how long have I used the solution?
I have been using this solution for two months.
What do I think about the stability of the solution?
It is stable and reliable.
What do I think about the scalability of the solution?
We have not scaled it, but we have implemented it across the company.
How are customer service and technical support?
They have been very responsive. There are no concerns about their service.
Which solution did I use previously and why did I switch?
We also use Cisco AMP for Endpoints. Cisco AMP for Endpoints is signature-based, and CrowdStrike is behavior-based. We have received multiple detections in Cisco AMP for Endpoints, whereas CrowdStrike has not detected anything critical since it has been implemented. There are a lot of false positives.
Both Cisco AMP for Endpoints and CrowdStrike are agent-based, but with Cisco AMP for Endpoints, we get a much slower system because it requires a lot of processing power, whereas CrowdStrike doesn't require a lot of processing power.
In terms of pricing, CrowdStrike Falcon Complete is 50% more expensive than Cisco AMP for Endpoints.
What's my experience with pricing, setup cost, and licensing?
Its price is very high. CrowdStrike Falcon Complete is 50% more expensive than Cisco AMP for Endpoints.
What other advice do I have?
I can recommend this solution. It is definitely one of the best products in the market, but so many false positives are its minus point. Cisco AMP for Endpoints is better than this.
I would rate CrowdStrike Falcon Complete a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free CrowdStrike Falcon Complete MDR Report and get advice and tips from experienced pros
sharing their opinions.
Updated: February 2025
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