CrowdStrike Falcon Complete MDR Reviews

CrowdStrike Falcon Complete is an XDR solution that we use for our endpoint protection.

We currently don't have a complete CrowdStrike Falcon bundle; instead, we have an enterprise bundle in place. For this bundle, agents are installed on all endpoints, and we define security rules to ensure automated workflows are executed through multiple cells using pre-defined playbooks.

CrowdStrike Falcon's detailed dashboard simplifies the process to respond to and remediate cyber threats.

CrowdStrike Falcon Complete's AI-powered analytics have demonstrated good performance and accuracy in real-world scenarios.

CrowdStrike Falcon has helped reduce the efforts of our SOC team by remediating most of the alerts, directly allowing us to manage things more efficiently.

We realized the benefits of CrowdStrike Falcon Complete within the first year.

CrowdStrike Falcon Complete highlights any endpoint vulnerabilities it detects directly on the dashboard, making it easier for our IT staff to address them and improve our overall security posture.

The overwatch module is the most valuable feature of CrowdStrike Falcon.

CrowdStrike Falcon Complete MDR offers an optional module that might not be cost-effective for all organizations.

I have been using CrowdStrike Falcon Complete for almost two years.

We frequently encounter situations where endpoint agents go offline for unknown reasons, necessitating a service restart on affected machines to restore connectivity.

I would rate the scalability of CrowdStrike Falcon Complete an eight out of ten.

The technical support is good.

Positive

As part of the integration team, I manage the entire transaction process. While the initial deployment presented a challenge due to the need to contact all end users, it was a one-time effort necessary to implement the solution. The deployment itself took four months to complete and required eight people.

We implemented a hybrid work model, allowing employees to work both from home and in the office. As a part of this model, we empowered end users to deploy the agents themselves. We carefully monitored the entire process through a designated dashboard, assigning agents to their respective groups and ensuring timely policy implementations based on individual agent online status. This approach granted us ultimate control over the process.

We used an integrator in the middle of the deployment.

We have seen a return on investment with CrowdStrike Falcon Complete.

CrowdStrike Falcon Complete is expensive.

I would rate CrowdStrike Falcon Complete a nine out of ten.

CrowdStrike Falcon Complete is deployed across our entire organization.

We use the solution for endpoint detection and response features.

The solution's most valuable feature is AI engine. It helps us automatically block the execution of suspicious activity.

The machines require several resets during the solution's deployment process. They should improve this particular area. Also, the reporting feature could be user-friendly. The reports need to be explained in simpler words instead of technical terms.

We have been using the solution for six years.

I rate the solution's stability as a ten.

We have 1000 solution users. It is very scalable. I rate its scalability as a ten.

I rate the solution's initial setup process as nine. It takes a month to complete. We first deploy the pilot group in a passive mode and then move to active mode. Meanwhile, we also remove the old antivirus platform from the network. Once the pilot is active, we deploy it to the rest of the platform.

The solution's licenses are expensive for small-scale companies. They cost around $120. There are no additional costs. But sometimes, we need to outsource some skills to access good security understanding. Thus, we have to pay extra for it apart from the licenses. I rate its pricing as a nine.

I highly recommend the product and rate it as a nine. It is exceptional, but there are competitive products in the market with better pricing.

We use Crowdstrike for monitoring. The Department of Homeland Security's SOC is managing it, so I like it better than Carbon Black because we don't have to provide any support for it.

Crowdstrike provides us with some peace of mind knowing we're secure.

Crowdstrike has better support than Carbon Black.

Crowdstrike could be cheaper. It's pricier than Carbon Black.

I have used CrowdStrike for nearly a year.

I rate Crowdstrike Falcon Complete eight out of 10 for affordability. 

We started using Crowdstrike and Carbon Black at the same time. We've beend doing a simultaneous test to see which one we like better. 

I rate CrowdStrike Falcon Complete nine out of 10. I deducted one point because of the price, which is the only thing I don't like about it. 

Endpoint protection is the most valuable feature of CrowdStrike Falcon Complete at this moment.

I would improve the Operational Technology environment functionalities.

I have been using CrowdStrike Falcon Complete for four years.

We are working on the complete version.

This solution is quite stable.

I would rate the stability of CrowdStrike Falcon Complete a ten out of ten.

CrowdStrike Falcon Complete is a scalable solution.

I would rate it a ten out of ten.

We have 12,000 users in our organization who use this solution.

We have a full service, we don't require any admins, and we use the support from CrowdStrike directly.

The technical support is great.

It is very easy to implement. We are already attaching new companies with this platform, and there are no issues. 

It is completed really quickly. You simply need an Internet connection, and it is quite simple to connect additional PCs and workstations.

Pricing is reasonable.

There are no additional fees.

I would rate CrowdStrike Falcon Complete a ten out of ten.

We use CrowdStrike Falcon Complete as an endpoint detection and response solution. We have over 10,000 users of this product. It requires less than 10 staff to deploy and maintain CrowdStrike. We are looking at rolling out more features of the product.

CrowdStrike has improved our meantime to closure on incidents. By enabling us to have more contextual awareness for each of the detections, it provides a much richer and broader scale of intelligence to each of the incidents and detections.

The threat intelligence of CrowdStrike Falcon is the most valuable feature. I also  enjoy their contextual awareness, endpoint detection and response.

The solution could use an on-demand scan feature.

I have been using CrowdStrike Falcon for 18 months.

CrowdStrike Falcon Complete is stable. 

The solution is scalable. We did a proof of concept with CrowdStrike versus others. CrowdStrik lived up to these capabilities.

I have used their technical support, and they are good. I would rate them a four out of five.

Positive

We were using a couple of other solutions before CrowdStrike and decided to move away from them as they weren't as good.

The initial setup of CrowdStrike is fairly straightforward. I would rate the initial setup a four out of five.

We used a professional service, an integrator, to implement the solution. Our organization is complex, so the roll-out took a couple of months.

From what I understand from our network architect, CrowdStrike Falcon is good value for the money required. We receive good service and support. The training is excellent. They offer a number of free classes to train users and analysts. It is a very capable product.

I would rate CrowdStrike Falcon Complete an eight out of ten overall.

The main valuable features are feasibility, ease of deployment, and that it's all based in the cloud. I like that it is gradually updated and that the detection rate is higher than that of other endpoint solutions. There are fewer loopholes.

When you enable a particular feature, it takes a long time, from 15 to 30 minutes, to implement in enterprise environments. This can be improved.

It would be nice if additional features were included in the product at no extra cost.

I've been working with this solution for about six months.

I haven't had any issues with stability.

It's scalable. You can use APIs to connect with all of the solutions. For example, you can use APIs to connect to a SIEM environment.

CrowdStrike's technical support is very good, and I would give them a ten out of ten.

Positive

The initial deployment is simple because you get continuous support from the CrowdStrike team, and they are very responsive.

The licensing cost for CrowdStrike Falcon Complete is fair, and I would give it a five out of five. You have to pay per device/user.

CrowdStrike Falcon Complete is a good solution, and we have not had any complaints so far. On a scale from one to ten, I would rate it at eight.

We don't use the solution internally, but our clients' use cases are primarily EDR and endpoint protection, with peripheral use cases including web app protection.

CrowsStrike Falcon Complete is a good solid endpoint protection solution; it has a good engine and is on par in terms of efficacy with SentinelOne, and with Microsoft Defender for endpoint protection. 

I prefer to put a pound into the prevention and an ounce into the cure, but CrowdStrike put more focus into the EDR. This works as a business model for them, as they get a lot of customers purchasing their MDR services, usually SMBs lacking the staff to leverage the EDR tool themselves adequately. We have many such customers. I would much rather see more refinement and investment into the prevention side of the equation, though CrowdStrike has a good engine. The solution is as effective as SentinelOne and Windows Defender for Endpoint; it's an excellent endpoint protection solution.

I would like to see more integration capabilities and expansion into vulnerability management. I'd like to see it go beyond that into unified endpoint management, a unified security solution that doesn't just tell me what's wrong; it helps me fix it operationally.

We have been a reseller of the solution since 1989.

The solution is very stable. 

It is a very scalable solution, there is no question about that. 

The technical support is good; it's not bad and not the best.

The setup is relatively complex. Post-setup, the maintenance is light, but deployment is more complicated compared to some competitors, including SentinelOne or Cylance. Falcon Complete requires more tuning.

Once the product is implemented, I would say most of our customers require around a quarter of an FTE for maintenance. 

This product is one of the more expensive ones on the market. 

I'd rate the product an eight out of ten because there's always room for improvement in my mind. There are enough other solutions in the market space that are on par with the features and capabilities of CrowdStrike that bump it down from a nine to an eight. It's a pretty level playing field.

Most of my customers are small to medium size businesses. They don't have the people, the knowledge or the time to spend on complex setups and tuning. Any solution has to be simple out of the gate, easy to understand, and it has to be quick to deploy. Therefore, many of my clients use the implementation and managed services, and I have firsthand experience of some issues that can cause. Companies may hold off on more complicated features or configurations they don't fully understand, sometimes even permanently. This isn't unique to Falcon Complete; there are many solutions with features that are never fully leveraged by some clients. The issue is when the solution is not as effectively deployed and configured as possible because it's not a small investment.

When it comes to this solution, my advice is to shop around. CrowdStrike is an excellent brand with an outstanding reputation, but it's also the most expensive or one of the most expensive solutions. If price is a concern, other solutions can do the same job for you or be just as effective. Falcon Complete has few features that make it a big market differentiator nowadays. It makes sense if you need the product's specific features or have the staff to fully leverage the EDR without paying for the MDR.

I primarily use the solution on the could to enhance my security posture. It's used to prevent malware from getting on our systems.

I'm looking at using their Spotlight feature. The solution is very good at revealing the vulnerabilities we might have. If there's anything on our system, it will reveal it, and we can address it. 

It is stable and reliable.

Technical support is helpful.

It's pretty easy to set up.

The solution can scale. 

The CSPM UI of the solution could be improved. The cloud solution is where there needs improvement done. The on-premises version is mostly fine. 

The licensing is a bit complex. People need to take some time to understand it to ensure they are getting the most out of the offering.

I've used the solution for three or four months. 

The solution is stable and reliable. My understanding is it is quite stable. I'd rate it nine out of ten for stability. 

The solution is very scalable. I'd rate it eight of nine out of ten. It can extend well. 

We have more than 400 users. We use it on the server side, not for end-user computing. 

We have been using the solution pretty regularly for monitoring. 

Support is very good. They were very helpful during setup. They got back to us pretty quickly. We haven't had any issues with them. 

Positive

We did POCs with other solutions. However, we did not go live with anything other than Crowd Strike. We wanted a good cloud option and those Crowd Strike.

The initial setup is very easy. I'd rate it at a 7.5 out of ten. We did a POC with them before doing the full contract, and the support was very good. We had a few challenges, and support took care of it in a reasonable amount of time.

The deployment took a month or so since we had quite a number of things to handle and complete. 

Our infrastructure team manages the deployment and maintenance. We have not done a lot of maintenance as of now. We are still in learning mode. Likely down the road, we might need just one person to monitor the console and act on things as they arise. 

We handled the initial setup in-house, although we did get help from support occasionally. 

It is too early to say if there will be an ROI. When we run it for a year or so, we'll have a better idea of if we will see one. 

The pricing is pretty contextual. It's hard to give a general price. 

We did look at other options and found Crowd Strike offered a very good cloud option. 

I am a customer. 

We are using the latest version of the solution. 

I'd advise others to do a lot of research and do a POC so that they are aware of what they will be getting and what they will be signing up for. 

I'd rate the solution nine out of ten.