CrowdStrike Falcon Complete MDR Reviews

This is a security solution used for its antivirus, endpoint detection, and response capabilities.

There are many different modules with this solution where vulnerability and inventory management can be carried out. The solution has a good dashboard and offers a lot of insights into your systems.

I would like to have the option to deploy on-premise.

I have been using this solution for two and a half years.

This solution is very stable.

Since this is a SaaS, it is very scalable. Based on your requirements, you are able to scale on the fly whenever necessary. We currently have over five thousand users.

I had to contact support for some minor issues and they were able to help us out pretty well.

We previously had a signature-based AV prior to switching to CrowdStrike.

The initial setup is pretty straightforward but can vary based on the individual organization's requirements. You do need to push clients to the endpoints which can take time but the overall configuration does not take that much time.

We used a partner for installation.

We now have two administrators and one round-the-clock manager for maintenance of the platform.

There is an annual subscription.

CrowdStrike is one of the top two EDRs on the market. Since the solution is lightweight, it is able to offer a lot of features and provide you with strong protection against different attacks.

I would rate this solution a nine out of ten.

We primarily use the solution for server endpoint protection as well as client and user client endpoint protection.

The solution allows us to have a single pane of glass for observing our antivirus and for any malicious activity. It allowed us to simplify investigations as well. It's basically helped keep our organization more secure.

The AI detection has been excellent in terms of detection and stopping malicious processes with little to no input on our end. 

Over the last year, we've had two instances where we've actually had to take a machine offline and do some forensics, however, for the most part, it's been great in terms of stopping anything suspicious from running on people's machines.

The solution is user-friendly.

The product seems to integrate well with other products.

The initial setup is pretty easy.

The solution isn't missing any features at this point. It's ticking all the boxes for our organization. There really isn't anything that I can see that would make me want to change providers.

The customization could be tweaked. We can do a bunch of custom dashboards. However, the one thing that I'm not a fan of is when you go to do an investigation, the way that the processes are laid out on the screen is very bland looking. While the information is there, it could be laid out better. I've seen other products like Cisco Secure that gives you a better view of the issues. Cisco just presents the data differently, and it's easier to look at.

I've been using the solution for about one year at this point.

We haven't suffered from bugs and have had no issues with updates. Everything is very light. It's very reliable and very stable.

We added about a thousand hosts since we rolled this out, and we have more coming online and have had no impact on our environment due to the fact that it's a cloud staff solution. The product is very scalable. There's no issue in that sense.

We have granted access to the dashboard to about five people, and it can be anyone from IT operations, server operations, and IT security.

Technical support has been great. I'd rate them ten out of ten. You can open up tickets right from the dashboard itself, and they're very quick to answer questions. We're quite satisfied with their level of service.

We used a different solution, and we switched due to the fact that CrowdStrike gave us the ability to replace our antivirus. At the time, we didn't have an EDR solution, therefore, CrowdStrike did both in terms of being able to detect an antivirus as well as proper endpoint detection and remediation.

The initial setup is not complex at all. The implementation is extremely straightforward and very easy.

Actually, one of the companies that we recently acquired was using another product and they wanted to know how easy it was to install our CrowdStrike. We had them uninstall their products on their servers and then install CrowdStrike, and it turns out uninstalling the other product took longer than the actual install of CrowdStrike.

Our company is very mindful when it comes to purchasing - whether it's software or equipment. I believe the folks that made the decision to purchase this product did so based on price and performance. I wouldn't say there is an issue with pricing. We are redoing our license with them. If that was an issue, I'm pretty sure I would have been asked to look at other products. Therefore, although I don't know the exact pricing, my assumption is that the cost is rather reasonable.

We're just customers. We don't have a business relationship with the company.

I'd advise other organizations to definitely do a proof of concept in their organization, and then go from there.

Overall, I'd give the solution a nine out of ten. It ticks all the boxes for everything that we need to do for investigations in our environment.

It is their MDR. We use CrowdStrike Falcon Complete to manage our security. It is for our endpoint protection.

Our organization sells CrowdStrike. 

Assume there is malware on my computer. Using the hash value, I can determine how many endpoints in my organization have been infected by this malware. 

Using this RTR, I can gain remote access to their machines or endpoints and attempt to close, remove, or delete the process or file entirely.

These features, in my opinion, are extremely important for IT administrators. It lets us now look at users in Mumbai, and I am in Bangalore.

I am not required to use AnyDesk or anything. I can simply log into my Falcon, navigate to that file section, and remove the file without the user even realizing it.

I believe their EDR, services are of high quality. Which is what organizations desire. We can use the EDR to determine how many people attempted to access someone else's laptop. 

It provides us with that insight, we know when someone is attempting to steal data from another laptop. This is also beneficial.

The most valuable feature of this solution is the real-time visibility into what is happening in your endpoint.

Their real-time response is also very good.

Their endpoint solution is excellent. But I would like to see them improve their HDR, as well as their DLP (Data Loss Prevention).

If they improve in these two areas, they will have a really good product that we will enjoy. Otherwise, we will have to include another product for people who want data loss prevention. There will be a cost, which will be expensive, and it will consume significantly more resources on the client's machine.

It would make it easier if everything was together in one center. That is why I looked into Trellix as well as Trend Micro.

In the next release, I would like to see Data Loss Prevention and  Email Security. safety included. 

The majority of these businesses are also beginning to use Chrome OS. I would also like to see support for Chrome OS.

I have been using CrowdStrike Falcon Complete for four or five months.

Because it comes from the cloud, it automatically updates itself.

CrowdStrike Falcon Complete is very stable.

If you look at Trellix, for example, they just arrived and have three, or four centers. But this has only one center, and at its peak, it uses only about six MB of RAM resources.

CrowdStrike Falcon Complete is scalable. If you purchase the pro version, if the customer is dissatisfied with it, he can later upgrade it by adding more modules to it.

We have approximately 50 users in various roles, including sales, directors, and even our technical team, who use this solution.

I'm not aware of any Falcon Complete technical support. But I am aware of the technical support for the other module. It's quite good.

It is online-based support. We do not have that technical support number.

However, technical online support is also fairly responsive. If you file a case, they will respond within two hours.

A technician is assigned, and he or she will be on call until the case is resolved.

I would rate the technical support a four out of five. If they had a toll-free number, I would rate them a five out of five.

Positive

Previously, I did not use another solution, I have always used  CrowdStrike Falcon Complete.

CrowdStrike Falcon Complete, from what I understand, can only be deployed in the cloud and is not available on-premise.

The initial setup is straightforward. You will receive a link, open it, configure the dashboard, and deploy the sensors. That's all.

It took a half hour to deploy the center, the policy configuration, the dashboard, and everything. 

The deployment was done in-house.

If there are only 50 users, two people will suffice. One person is more than enough if he has a deployment tool like Jamf or JumpCloud. He can simply deploy it from where he is.

I am not sure what the licensing fees are. I believe it is paid once a year, but I am not sure. However, it is dependent on the number of users present and the number of licenses purchased. The licenses are sold per user.

I believe that all of these, for example, Trend Micro, Trellix, or any other company that is based on this NGAV technology, are usually based on how many users are in that environment, and how many devices they intend to install the technology on.

I would recommend this solution to others who are interested in using it. If you want a good endpoint security solution, I recommend CrowdStrike. It provides adequate endpoint security.

I would rate CrowdStrike Falcon Complete an eight out of ten.

It lacks disk encryption, data loss prevention, and email security. It does not support Chrome OS. We provide these services, which is why we are looking into Trend Micro and Trellix, both have these options available.

We use CrowdStrike as our endpoint protection solution for all of our devices.

The previous solution that we had for our endpoints was lacking. It was a blacklist/whitelist solution and every time you tried to run something, it would get stuck in a model of having to check the file, update the system, check the server, get approval to run a piece of software, and so forth. It was just a nightmare.

Its machine learning and AI features are good.

The real-time updates that it gets with respect to threats are very good.

It would be nice to have full-scale ESR reporting.

In the future, I would like to see better reporting and better SIEM integration.

We have been using CrowdStrike Falcon for about a year.

The stability seems fine and we haven't had any problems.

This product is cloud-based, so there is plenty of room for it to grow. I think that there are about 250 endpoints including everything from customer service to warehouse functions to C-suite.

I have been in contact with technical support and they seemed competent, as well as quick to respond. I would rate them a nine out of ten. Nothing is perfect and there is always a little bit of room for improvement. Ideally, there would be fewer canned responses for the first go around.

Prior to CrowdStrike Falcon, we were using Carbon Black. It was more of a blacklist-type software and it was just cumbersome to do anything for any of my users.

The initial setup was pretty simple, once the implementor showed us a couple of the tips and tricks, and what the nomenclature is.

The price is okay, although you're not going to get away cheap when it comes to security.

My advice for anybody who is implementing CrowdStrike Falcon Complete is to get the training and make sure that they understand the system. If they are going to be doing their own admin work then they have to make sure that they understand it all.

I would rate this solution an eight out of ten.

CrowdStrike Falcon Complete is used for endpoint protection, which includes anti-malware, and some MDR capabilities, such as threat hunting.

The most valuable feature of CrowdStrike Falcon Complete is the overall endpoint protection.

CrowdStrike Falcon Complete could improve the threat visibility and have remediated vulnerabilities that they find.

I have been using CrowdStrike Falcon Complete for approximately four years.

We have not had any problems with the solution.

I rate the stability CrowdStrike Falcon Complete a nine out of ten.

The scalability is good.

We have approximately 20,000 users that are using this solution.

I rate the scalability CrowdStrike Falcon Complete an eight out of ten.

I have not used the support.

We are looking to move to SentinelOne because of the lack of threat visibility.

My advice to others is to take the full package of the solution to determine what are the most useful features and then adjust the package later.

I rate CrowdStrike Falcon Complete an eight out of ten.

We use CrowdStrike Falcon Complete for the management of endpoints, which are located onshore and offshore. 

CrowdStrike Falcon Complete is mainly for endpoint protection, and we used it alongside Microsoft Defender, to secure our assets, which are either domains or newgroups.

CrowdStrike Falcon Complete's most valuable features are efficient dashboards and their ease of management.

The improvements needed for CrowdStrike Falcon Complete are in the way the agent updates. The overall management of endpoints needs to be better.

In the next release of CrowdStrike Falcon Complete, they should include more security towards endpoints, add device management, and PAM solutions along with their endpoint solutions.

I have been using CrowdStrike Falcon Complete for approximately two years.

CrowdStrike Falcon Complete is stable. If they make any changes in the backend, then they leave their clients with very little choice, they either have to force manage everything or they can be left out.

The scalability of CrowdStrike Falcon Complete is good. We are in the cloud making scalability not a problem.

The support for CrowdStrike Falcon Complete is not good. They take a very long time to respond, it takes 24 to 28 hours for them to get back to us.

I have used previously Microsoft Defender for Endpoints.

Microsoft Defender for Endpoints is a very basic endpoint security solution. I cannot even compare it with CrowdStrike Falcon Complete.

The initial implementation of CrowdStrike Falcon Complete, including the creation of policies and aspects, is fairly easy. However, the only challenge is to roll out the endpoints individually onto all systems. If you have a large network and you don't have an SCCM or any other solution through which you can roll out, it becomes cumbersome. The solution does not come with any auto ruling platform feature.

The price of this solution is expensive compared to others solutions.

I have been using CrowdStrike Falcon Complete a seven out of ten.

It's an endpoint detection and response tool. I am using its latest version.

It improves our security posture.

Its ease of use is valuable. Nothing is left to you.

Its price and integration into a pre-existing process could be better.

In terms of features, I'm quite happy with where they're at the moment in their roadmap as a company.

I have been using this solution for four years.

It's very stable. I'd rate it a ten out of ten in terms of stability.

It's scalable. I'd rate it a nine out of ten in terms of scalability. It would be a ten if it was cheaper.

In my organization, there are 100 users, but we have also deployed it elsewhere. They have over 10,000 users. It goes on every device irrespective of the role.

They're good on official channels and non-official channels.

We were using another solution. We switched because of our partners.

It's easy as long as you've got something to deploy on LAN. Otherwise, it's a bit of a pain. For me, it took less than 10 minutes.

I installed it on my own. One person is enough for its maintenance.

It's expensive. Its price varies because it's a modular solution. I'd rate it a six out of ten in terms of pricing.

Overall, I'd rate it an eight out of ten.

We use the solution for protecting the endpoints.

The solution simplified our structure.

The Falcon Spotlight is a most valuable feature.

While the pricing does not bother us, it is a bit on the high side. It could be lower.

An MDM, Mobile Device Manager, should be added in the next release. 

We just started implementing CrowdStrike Falcon Complete a couple of weeks ago. 

We have only recently started to implement the solution, so I am not in a position to comment on its stability. 

We have not had occasion to contact technical support. 

We did not use a different solution in the past. 

The initial setup was easy.

We handled the initial setup on our own. We make use of CrowdStrike's help.

The pricing could be lower. The solution is a bit expensive. 

In addition to CrowdStrike Falcon Complete, we also looked at FireEye from Palo Alto and at other solutions from Symantec. We decided to go with CrowdStrike Falcon Complete.

I rate CrowdStrike Falcon Complete as an eight out of ten.