CrowdStrike Falcon Complete MDR Reviews

We primarily use the solution for server endpoint protection as well as client and user client endpoint protection.

The solution allows us to have a single pane of glass for observing our antivirus and for any malicious activity. It allowed us to simplify investigations as well. It's basically helped keep our organization more secure.

The AI detection has been excellent in terms of detection and stopping malicious processes with little to no input on our end. 

Over the last year, we've had two instances where we've actually had to take a machine offline and do some forensics, however, for the most part, it's been great in terms of stopping anything suspicious from running on people's machines.

The solution is user-friendly.

The product seems to integrate well with other products.

The initial setup is pretty easy.

The solution isn't missing any features at this point. It's ticking all the boxes for our organization. There really isn't anything that I can see that would make me want to change providers.

The customization could be tweaked. We can do a bunch of custom dashboards. However, the one thing that I'm not a fan of is when you go to do an investigation, the way that the processes are laid out on the screen is very bland looking. While the information is there, it could be laid out better. I've seen other products like Cisco Secure that gives you a better view of the issues. Cisco just presents the data differently, and it's easier to look at.

I've been using the solution for about one year at this point.

We haven't suffered from bugs and have had no issues with updates. Everything is very light. It's very reliable and very stable.

We added about a thousand hosts since we rolled this out, and we have more coming online and have had no impact on our environment due to the fact that it's a cloud staff solution. The product is very scalable. There's no issue in that sense.

We have granted access to the dashboard to about five people, and it can be anyone from IT operations, server operations, and IT security.

Technical support has been great. I'd rate them ten out of ten. You can open up tickets right from the dashboard itself, and they're very quick to answer questions. We're quite satisfied with their level of service.

We used a different solution, and we switched due to the fact that CrowdStrike gave us the ability to replace our antivirus. At the time, we didn't have an EDR solution, therefore, CrowdStrike did both in terms of being able to detect an antivirus as well as proper endpoint detection and remediation.

The initial setup is not complex at all. The implementation is extremely straightforward and very easy.

Actually, one of the companies that we recently acquired was using another product and they wanted to know how easy it was to install our CrowdStrike. We had them uninstall their products on their servers and then install CrowdStrike, and it turns out uninstalling the other product took longer than the actual install of CrowdStrike.

Our company is very mindful when it comes to purchasing - whether it's software or equipment. I believe the folks that made the decision to purchase this product did so based on price and performance. I wouldn't say there is an issue with pricing. We are redoing our license with them. If that was an issue, I'm pretty sure I would have been asked to look at other products. Therefore, although I don't know the exact pricing, my assumption is that the cost is rather reasonable.

We're just customers. We don't have a business relationship with the company.

I'd advise other organizations to definitely do a proof of concept in their organization, and then go from there.

Overall, I'd give the solution a nine out of ten. It ticks all the boxes for everything that we need to do for investigations in our environment.

We use CrowdStrike as our endpoint protection solution for all of our devices.

The previous solution that we had for our endpoints was lacking. It was a blacklist/whitelist solution and every time you tried to run something, it would get stuck in a model of having to check the file, update the system, check the server, get approval to run a piece of software, and so forth. It was just a nightmare.

Its machine learning and AI features are good.

The real-time updates that it gets with respect to threats are very good.

It would be nice to have full-scale ESR reporting.

In the future, I would like to see better reporting and better SIEM integration.

We have been using CrowdStrike Falcon for about a year.

The stability seems fine and we haven't had any problems.

This product is cloud-based, so there is plenty of room for it to grow. I think that there are about 250 endpoints including everything from customer service to warehouse functions to C-suite.

I have been in contact with technical support and they seemed competent, as well as quick to respond. I would rate them a nine out of ten. Nothing is perfect and there is always a little bit of room for improvement. Ideally, there would be fewer canned responses for the first go around.

Prior to CrowdStrike Falcon, we were using Carbon Black. It was more of a blacklist-type software and it was just cumbersome to do anything for any of my users.

The initial setup was pretty simple, once the implementor showed us a couple of the tips and tricks, and what the nomenclature is.

The price is okay, although you're not going to get away cheap when it comes to security.

My advice for anybody who is implementing CrowdStrike Falcon Complete is to get the training and make sure that they understand the system. If they are going to be doing their own admin work then they have to make sure that they understand it all.

I would rate this solution an eight out of ten.

It is working well. I tried a ransomware attack myself, and they were very fast in mitigating. I am very convinced of this product, and I am very satisfied with how it is working.

The team behind the program itself is very valuable. If you don't have your own security team, they can do a great job for you. If your IT team isn't in the company, this can be of great value to you.

Its documentation is very good. They have many different dashboards, and they do have a lot of information. Sometimes, it can be a bit overwhelming how much information is there, but once you find your way through with them, everything is very logical.

Some dashboards can be very complex, but once you get to know them, it is very logical.

I have been using this solution since 2019.

It is absolutely stable.

It is very scalable. It really doesn't matter whether you are a company using 100 endpoints or more than 2,000 endpoints. We have around 1,700 people in our company. There are around 200 people that need to be onboarded again.

They were very fast in responding. If you have a technical question, it only takes a couple of hours before they answer your questions. They are very skilled.

We had Symantec endpoints previously. They were very traditional points. There isn't a resemblance between these two solutions because CrowdStrike is more into machine learning in terms of the behavior of the system. Symantec is more of a traditional antivirus that starts scanning your computer and new files. They both are very different in the way they work.

Its setup is fairly basic. It is not very complex. We had the support of the Falcon Complete team to set it up. It took a couple of days.

 The Falcon Complete team introduced the platform.

It is a fairly firm price. It is not the cheapest solution, but if you take the complete team into consideration, it is a great value. 

You need to know that CrowdStrike is different in the way it works as opposed to the traditional software. It is fairly self-explaining, but you just need to know that this endpoint is based on the behavior. This means that if you introduce a USB stick with malicious software on it and the software or the file isn't opened yet or is dormant, CrowdStrike won't detect it. The minute you are trying to use that file, and the file is trying to execute things, CrowdStrike detects it instantly and takes action to mitigate a problem.

I would rate CrowdStrike Falcon Complete a nine out of ten. It is a great product. For our company, it is the right product. It is company deployed, and we will stick with CrowdStrike.

Typically, we use the solution for detection, as we outsourced the response element to an MSSP. It also gives us visibility into security threats and allows us to find and eliminate them. For issues that outweigh our capacity, we escalate to our third-party MSSP.

The detection and investigation capabilities are my favorite parts of the solution. It has good threat intelligence and threat-hunting features.  

I want better integration with other security solutions; integrating with third-party apps wasn't as seamless as I expected.

I've been using the solution for one to two years. 

The solution is stable. 

I can't say because our usage remained flat; we didn't up or downscale.

On a scale of one to ten, I put the difficulty of the initial setup at five, right in the middle.

CrowdStrike offers training at an additional cost, so many organizations wouldn't want that route.

I rate the solution eight out of ten.

My advice is to be clear in the negotiation phase about your expectations, the strengths and weaknesses of the solution, and how much of the implementation CrowdStrike will be doing for you. It's good to keep in mind what the required integrations are based on existing infrastructure to understand what is and isn't feasible in the integration.

We primarily use this solution for our clients.

The solution is stable.

We found the initial setup to be quick and easy for the most part.

The product can scale if you need it to.

The pricing of the product is okay. It's not too expensive.

The reporting could be better. It's not as good as it could be. If they could improve that a bit, and make it more robust, that would be ideal.

We've been using the solution for one and a half years. It hasn't been a very long time just yet.

The solution is quite stable. We find it reliable. It doesn't crash or freeze. There aren't bugs or glitches. It's been good so far.

The solution can scale If a company needs to expand it, they should be able to do so with relative ease.

We have about 10,000 users in our company that benefit from the solution.

We will continue to use the product and may even increase usage in the future.

I haven't contacted technical support. Therefore, I can't make an assessment of their services.

We previously used Kaspersky. We used it up until around 2018 and then we switched.

The installation is not so complex. In fact, it's relatively straightforward. A company shouldn't have issues implementing it.

The deployment is pretty fast as well. It took us about one month to have everything up and running.

We had about five people who worked on the setup and deployment in our organization.

We handled the deployment ourselves. We didn't require any outside assistance. We didn't hire an integrator or consultant. It was all handled in-house.

We've found the pricing to be reasonable. We pay a certain amount for licensing and that's it. It's not too much.

It's my understanding that we are using the latest version of the solution.

I would definitely recommend this product to other companies. 

I'd rate the solution, on a scale from one to ten, at a nine. We've been quite happy with it so far.

We primarily use the solution for mobile and endpoint protection.

The solution is extremely simple. That's what makes it great. It just works. There's no management of it, really. The sheer simplicity is what has really improved overall.

The threat intel provided is very good. The overall vulnerability and identification, for example, are excellent. As is the malware protection.

CrowdStrike is actually probably the most well-rounded endpoint platform. They're the leader according to Gartner.

The solution is easy to deploy and manage.

The product is able to handle mobile as well as the cloud and various operating systems.

I don't think the solution is really missing any features.

We're a small organization. I'm not sure how it would fare if you were larger and had more and more users and added complexity.

I've been using the solution for about a year at this point.

The solution is quite stable. It doesn't fail or freeze. It doesn't seem to have bugs or glitches. We find it very reliable.

The scalability is good. If you need to scale it, you can.

The solution isn't too complex to set up. We found it pretty easy to implement and deploy, actually. We're a small organization, so we didn't have too much complexity, however. We're less than 20 people, so our organization's setup was pretty quick.

We handled the entire implementation process with our own team in-house. We didn't need the assistance of a consultant or integrator.

The company has to make money. I understand why they charge what they do, and I see the value in the product. Therefore, the pricing is fair.

We're the secure digital transformation leader in Canada. We're customers and consultants that use different solutions. We're also a partner. We provide managed services and we actually sell the software.

We're 100% on the cloud and all of our solutions are on the cloud. We're using the latest version of the solution.

Overall, I would rate them ten out of ten. They have a great, holistic platform.

We provide service to our customers based on their XDR requirements, such as multi-platform solutions or whatever they have. We use the solution to provide security for those integrated solutions and service their XDR platforms.

CrowdStrike Falcon Complete will reduce the cost of an IT team. You just download the agent and install the license. It's as simple as that.

Also, because of the prevention the solution provides, our clients can see the threats and they can prevent them at the initial stage.

The XDR features are the most valuable in the solution.

And it is very easy to manage the licenses centrally because these are cloud licenses. There is no need for manual data reports. If the internet is connected, the updates and everything can be automatically downloaded, and they can just click and monitor things.

I would like to see them introduce DLP.

We are a partner for this solution and we have been working with it for more than four years.

The stability is fine. We haven't seen any issues.

We used to use McAfee and Kaspersky. We switched because CrowdStrike has very user-friendly licensing for both the customer and the partner.

We haven't seen any challenges at the time of deployment. It is a cloud solution and is deployed per our customer's requirements. For example, if the customer has an Azure environment, we deploy it for Azure. And if they have on-prem services, we deploy it for those services.

Most of the time it is a remote implementation.

We have not seen any challenges regarding its maintenance.

Our clients definitely see return on investment from CrowdStrike.

The pricing is a little bit higher than other OEM competitors in the market, like SentinelOne and Trend Micro. In the Indian market, it is 10 percent higher.

Instead of maintaining on-prem licenses, we suggest CrowdStrike for better performance and better prevention of threats.

I primarily use Falcon Complete to protect against threats.

Falcon Complete's user interface isn't very user-friendly, especially for writing rules.

I've been working with Falcon Complete for one year.

Falcon Complete is stable.

Falcon Complete is scalable.

CrowdStrike's technical support is good, I haven't heard any complaints about it.

The initial setup is easy because Falcon Complete is on-cloud, and it takes around a week to deploy.

Falcon Complete isn't too pricy, and its licensing is available on a yearly basis.

I would recommend Falcon Complete for anyone looking for a cheaper alternative that's almost the same quality as Cortex. I would give Falcon Complete a rating of seven out of ten.