We use the product for business optimization and to streamline processes. It helps us set alerts and notifications to the employees for inter-departmental tasks. It reduces the complexity and completes the work earlier than manual email processing.
According to user feedback, the product's most valuable features are modern web-based accessibility and user-friendly interface. The user interface is simpler and more interactive than Oracle.
From a consultant's point of view, I recommend an enhancement in terms of detailed documentation for the products on the website. We already have tutorials, but they are very generic and brief. It becomes difficult to understand as no case studies are associated with the process or modules.
Many users are not aware of upcoming releases, feature changes, or modifications. Implementing a targeted notification system, where consultants receive updates based on specialization, would be beneficial. It would help everyone stay informed, fostering their ability to offer enhanced solutions to clients by remaining up-to-date with the development.
We have used Microsoft Dynamics AX for seven years.
I rate the platform's stability an eight and a half out of ten.
It is a scalable platform. We have enterprise-level clients, including banks and other industries like healthcare, real estate, and construction, especially ground engineering within the construction domain.
I rate the scalability a seven and a half out of ten.
My experience with customer service and support for Dynamics AX has been mixed. When dealing with standard functionalities, the support has been exceptional. However, the situation changes if any customization or external code is involved. In those cases, the support team tends to disclaim responsibility, which can create complications in resolving issues. I rate the support for standard modules and functionalities, around eight or nine out of ten. But when customization is involved, the support rating might drop to around four or five out of ten due to limited assistance with customized elements.
The setup is relatively straightforward. Installation is usually handled by the admin team, simplifying the process. Configuration can be manageable with sufficient experience, especially with the geo model. Setting up finance-related configurations like channel accounts, main accounts, currencies, and geo configurations covers a significant part of the setup, approximately 40%. After this, we focus on the specific domain—finance, sales, or manufacturing—to complete the process.
Microsoft's cloud engineers can manage deployment if it's on the cloud. We often need just one admin person onsite for coordination. On-premise setups typically involve more personnel. Initiating a project from scratch requires a team of database specialists, product experts, and admins, usually around three to four individuals, to collaborate and handle the process.
The deployment time varies based on complexity and user count. If users are limited, installation, creating virtual machines and sandboxes, and setting up views are influenced by the admin's efficiency. Licensing, user activation, and machine streamlining can impact the timeline, especially when dealing with multiple machines. Overall, the duration highly depends on the licensing scale and machinery purchase.
In cloud deployments, Microsoft is responsible for updates and platform maintenance. On the other hand, in on-premise setups, the implementation partner's admin team works with monitoring and manages regular updates. It can be more tedious than the automated cloud-based maintenance provided by Microsoft.
The platform's price offering is good. However, it gets costlier with time as more data accumulates in the cloud. My last client used to renew the license every six months.
They should consider the size of their business, operational requirements, budget, the number of employees, etc. while making a purchase decision. The cost of licensing and maintenance will accumulate every year and be recurring. They need to consider all these aspects and compare them with all the products they explore.
I rate Microsoft Dynamics AX a six out of ten.