Microsoft Dynamics AX Reviews

The tool's foundational layers include finance, basic product management, and inventory management, universally applicable across various industries. The finance module can be utilized independently or integrated with inventory management.

It caters to discrete, lean and manufacturing processes, making it suitable for manufacturing industries. Additionally, it includes features tailored for the retail sector, incorporating e-commerce capabilities. Professional services, such as management consulting firms, can benefit from functionalities designed for accounting and management. Moreover, the system extends its usability to not-for-profit organizations, entities in the education sector, and government-funded or government-related agencies.

The tool also covers resource planning, financial management, supply chain operations, retail, manufacturing, human resource management, payroll management, cost accounting, product management, inventory and warehouse management, transportation management, and employee expense management.

The product helps with advanced material planning, leveraging historical purchasing and sales data to forecast demand and supply. Microsoft has introduced an AI solution called Co-pilot within Dynamics 365 Finance and Operations to enhance this process. With Co-pilot, organizations can use artificial intelligence to analyze trends, enabling more accurate predictions of product demand and ensuring optimal stock levels to promptly meet customer orders.

The product's most valuable features are its day-to-day operations, Power BI-driven workspaces, and homepage. It also includes features such as easy data searching, adding data to the favorite column (similar to using favorites in an internet browser), and access to the ERP system from any device with internet connectivity.

Microsoft Dynamics AX should include more connectors for third-party integrations. It should also include more features that AI models can govern. Challenges in data migration for Microsoft Dynamics AX may arise from receiving data that is not entirely clean or encountering difficulties in uploading large volumes of data. However, the DMS framework allows predefined templates for uploading customer master data and transactions.

I have been using the product for 12 years. 

The tool is extremely stable as it operates in the cloud and is managed by Microsoft. Downtime is minimal, well-planned, and communicated in advance. 

Microsoft Dynamics AX is scalable. On Azure, the payment model is based on usage, allowing users to pay for the amount of data they consume.

The product's support is excellent, characterized by fast response times, extensive knowledge, and efficient assistance. The support team is adept at handling various aspects, including knowledge sharing, deployment, integration, and pre-sales support.

The tool's deployment is straightforward since Microsoft governs it in the cloud. Customers don't need to take steps to provision the environment for Microsoft Dynamics AX, as Microsoft handles the entire process. This is a significant advantage, as customers do not need to invest in-house servers, systems, or personnel for the setup; Microsoft manages it all.

The tool's licensing model is based on user subscription. The pricing needs to be reduced for the Indian and South Asian markets. 

There are six different methods for integrating Microsoft Dynamics 365 with other applications. These methods include using connectors provided by Microsoft and third-party applications for plug-and-play integration of specific data. Additionally, the integration can be achieved through the OData Integration Module, Data Migration Framework, Excel integration, and the Common Data Model and Common Data Service.

I rate the overall product an eight out of ten. Compared to SAP and Oracle, integrating with other applications is cost-effective and easy. The recommendation is to use Microsoft Dynamics AX as soon as possible to leverage its benefits. It is not preferable to use different ERP systems that operate in silos and may be challenging to integrate. Microsoft provides solutions to streamline integration, making it highly recommended, especially for enterprise-level customers.

The product is used for the university.

The accounting and inventory management features are valuable.

The product must be made accessible online.

I have been using the solution for the last ten years.

The product is very stable.

The tool is scalable. In my organization, 20 people use the solution. The solution is extensively used in my organization.

The technical support team is pretty reliable. Whenever we have an issue, it gets resolved.

The initial setup is complex. We took six months to deploy the solution. We need a manager, a systems administrator, two developers, a database admin, and a consultant to deploy the solution.

We deployed the product with the help of a consultant and an integrator. It needed integration into other systems. The consultant asked us what we needed the tool for. The product has different modules like HR, accounting, and inventory management. We needed accounting, so we installed it first.

The solution did not have a feature for online registrations. So, we had to deploy it using an integrator. We also had to link the solution to the bank with the help of the integrator and a third-party application.

There is a pretty good return on investment because it does the job and tracks pretty well on the accounting side. It is a very good accounting platform. We see a return on investment in terms of our savings compared to processing transactions using paper-based methods or other online accounting systems. On the accounting side, we've seen a very good return on investment.

The tool is very expensive. One license costs $1,000. So, we paid $20,000 for 20 licenses. We have to pay the license fee annually.

It is a good solution but quite complex, especially when integrating with other systems. Some simpler products like Sage are much easier to integrate with. I think it is because of the product’s proprietary database, MSSQL. Other databases are more open source. They use MySQL in the background, so it is easier to integrate with other products. Overall, I rate the solution an eight out of ten.

Our company uses the solution for programming and getting things to the SQL database. We have about 30 users and we want to increase to 60 users. 

We are running a very old version of the solution and it has issues. We need to think about replacing it.

The pricing is okay. 

Technical support is very good. 

Our older version has performance issues so it gets stuck and is slow. 

I have been using the solution for ten years. 

The stability is rated a seven out of ten. 

The solution is somewhat scalable so scalability is rated a five out of ten.

We use technical support all the time and they are very good. Support is rated a nine out of ten. 

Positive

We completed setup ten years ago and it was very hard. 

We implemented the solution in-house. It took us 18 months to deploy because we didn't think about our needs or what the solution could give us. We also had some customizations and programming but the entire process took too long.

The ROI is rated a six out of ten. 

The yearly licenses are priced okay. 

I do not recommend using this version of the solution and rate it a four out of ten. 

In 2012, I analyzed the market and found that Microsoft Dynamics provides services all over the world. We chose the product based on that criteria. It's been amazing. 

We're using the solution for financial modules, specifically focusing on consolidation, financial configuration, management reporting for warehousing, sales, and some customizations related to the sales module. As an investment company, we configured the sales module to function like stock sales, which allowed us to sell stocks and manage sales processes accordingly.

The solution has automated manual daily operations across multiple departments, especially in financial operations and the business cycle. The business has achieved its module. 

It has streamlined sales, warehouse management, and inventory processes and facilitated easy acquisitions. I’m presently analyzing the product for subsidiaries’ usage, not for my holding company.

Most of the features of Microsoft Dynamics AX are good. The overall structure and functions of the solution are great.

The product needs better admin control, and there is room for improvement in flexibility, reporting, and dashboards. Artificial intelligence should be incorporated. I also have concerns regarding partners, specifically in the implementation and deployment of Microsoft Dynamics. The partner we engaged with within Egypt lacked awareness of many features during the configuration and implementation.

It was strange to find the partner unaware of the function and service that Microsoft granted him to develop and deploy for their customers. This was a big issue. Microsoft needs to establish specific criteria for selecting representatives. It's not just about sending representatives but also about how you add value to the customer. I'm seeking not only to proceed with the Microsoft Dynamics Series but also to engage with a representative who can address and represent my business needs.

I have been using this solution for the past ten years.

The solution is stable. However, the stability is average compared to SAP and Oracle.

The product is scalable. We have 16 users for the solution.

Only two individuals are needed to cover for technical support.

The initial setup is straightforward. I have no issue regarding the system with my team. The deployment is okay. However, it is not about deployment. It's about configuration. Deployment is a group of steps. The main thing is to configure. Moreover, the product is currently deployed on-premises, but I want to move it to the cloud.

Right now we are not paying for licenses.

I’m working with Odoo.

Overall, I rate the solution a seven out of ten.

I am proud to say that Microsoft Dynamics AX serves as the central point for all operations across the corporation, including our six hotels and ten other companies.

I think it would expand all the company's operations.

This solution's most valuable feature is its workflow for purchase orders and inventory. Additionally, the integration capabilities are also very impressive.

There is room for improvement in the licensing model and associated costs of this solution.

I would like to see the inclusion of local payroll options.

I have been working with Microsoft Dynamics AX for 12 years.

The solution's stability is excellent, with a reliability rate of over 90 or 99 percent. 

This high level of stability is very good.

Technical support is very good, and the cost is reasonable.

I am experienced in working with Microsoft Dynamics 365 Business Central, Oracle's Opera, Amadeus Sales and Catering, and Pixel Point's Point of Sales.

The Oracle is PMS for Hotels.

It was easy to set up.

It's a rational decision because the benefits and costs are reasonable.

Microsoft Dynamics AX is expensive.

The initial cost of licensing and implementation for Dynamics AX can be high.

I evaluated NetSuite ERP.

I would recommend using Microsoft Dynamics AX because it is practical and user-friendly.

I would rate Microsoft Dynamics AX a nine out of ten.

My primary use case is for account logistics and ERP-related functionalities.

One of the most valuable features is its centralized, cloud-based solution to have all the data in one place. Additionally, the user experience is also good.

Microsoft Dynamics AX usage depends on your volume; for example, volume audio transcription volume and hardware capacity should be equivalent or higher. Otherwise, it will be underestimated, bringing down the performance. And then you nor we will want to change the hardware, and it's difficult at that moment. So, we need to check our volume because some companies have 50,000 products altogether, and some have only 100-200 products. Depending on that, you have to choose your hardware. Microsoft provides the minimum hardware requirement, but that is not for our convenience. You should select hardware depending on the volume.

Microsoft could provide more flexible hardware requirements that can scale with the volume of data being processed rather than providing only a minimum requirement.

I have been using Microsoft Dynamics AX from 2010 onwards. I am using the standard version.

Performance is based on how well you fine-tune your database and queries. The output and logic you apply depend on your coding. Initially, there were many problems, but after monitoring expensive queries, indexing was created, and it became smoother. The performance depends on maintenance; I rate it five out of ten.

I would rate the scalability of Microsoft Dynamics AX as an eight out of ten. From a developer's perspective, the architecture of Dynamics has a well-designed security layer, which prevents coding issues between different layers. This is a significant advantage. Currently, our organization has 20 users, all of whom are at the managerial level.

The technical support is okay, not good or bad. It depends on the in-house capabilities. The tech support team wants to do business, so they go according to their business interests. It's better to have an in-house team for stabilizing and maintaining the software.

Negative

Initially, there was a hiccup, but we settled down because it has in-built options, and users can do coding in their program. Most of the customization requirements are done in-house and also in userland. So we matched it to our needs at last. It took a long time to deploy the solution ultimately.

Overall, I would rate it a six out of ten, where one is cheap, and ten is expensive.

It is an expensive solution.

We reviewed a few products. But finally, we decided to use Microsoft Dynamics. It was a very long process.

Overall, I would rate the solution a nine out of ten. It is a good product.

We use an on-prem version where I have to connect via Citrix in order to open the web page. The solution is used to book my time on projects. So if I have a project on a customer side, I have to book it and then put my comments in there and then send it to accounting.

I use this solution for visibility purposes. It shows how productive I am. 

It is also used for billing purposes. We use this solution instead of Excel sheets, and clients can always see what we're using it for.

I only use one with tire management.

The only thing that is kind of annoying for every time I put my time in, before I send it off, I have always to save it first. I cannot immediately send it off. It's the only thing that needs improvement. For instance, if I'm booking my time in IMEI and AX and I have my tap open, and I want to send it and it's submitted, it asks to save first. I always get an error message here.

In addition, I sometimes put in wrong data that needs correction, but I cannot change it or approve it without withdrawing it. It will then take time for me to go back in and edit it.

I have been using Microsoft Dynamics for two years. 

Microsoft Dynamics is very stable. I rate the stability an eight out of ten. 

It is not a very scalable solution. I rate the scalability a six out of ten. 

The technical support is good but there are some issues. Sometimes I send something and they send back a completely different answer.

Positive

I would say it makes my life easier, so it definitely provides and ROI. It lets my team know my availability and how busy I am.

I would advise people to use the cloud version. I rate the overall solution an eight out of ten. 

We use a complete ERP solution, with all of the modules including manufacturing, HR, finances, live master planning, production, and inventory management.

Dynamics AX is a good fit for our company's needs, as it facilitates the company's operations across numerous departments. It has proven to be a scalable and adaptable solution. 

Almost all of the features that we use are efficient. Live master planning successfully handles all of our company's requirements.

As for the improvement, we experienced some challenges with the mobile apps due to the insufficient processing capacity to handle the workload effectively. We were unable to assign a manager to ensure a flow of information through mobile operations. There were also a few issues related to dashboards and report management, but mostly, it took a lot of time. They should work on features related to mobile apps, which would allow managers to have access to Dynamics AX-related approvals such as sales orders. That would make things much easier.

We have been using Dynamics AX 2009 and Dynamics AX 2010 for more than ten years.

We have experienced no stability issues with Dynamics AX, and we are satisfied with the current performance.

Our company maintains a substantial database of more than four hundred users and Dynamics AX works well for us. 

We haven't needed to contact customer service since we have a pool of competent and skilled developers who always deliver good results. We rely on them when we face any difficulties. 

Positive

The initial configuration was very well executed. As we have been using Microsoft Dynamics AX for a long time, we have had a good experience with it. Also, our company is fortunate to have a team of highly skilled developers and consultants that handle everything with ease. 

Licensing is stable, and overall, the users are satisfied with it. For now, our Dynamic AX domain is on-premises. We asked for different quotations for AX 2009 and Dynamics 365 as we might switch to it in the future, so it's up to the company which one will be accepted.

We are generally satisfied with Dynamics AX, but I guess that also depends on what type of transactions the company is dealing with. It is important to consider that benefits and use cases may vary depending on the needs of the business itself. Our organization does not work 24/7 but our IT sector is available at all times for all of our users. As of now, we are happy with the solution. But due to server-related, technology-related, and operating system-related issues we face, we plan on moving to Dynamics 365. I rate the solution an eight out of ten.