Microsoft Dynamics AX Reviews

In 2012, I analyzed the market and found that Microsoft Dynamics provides services all over the world. We chose the product based on that criteria. It's been amazing. 

We're using the solution for financial modules, specifically focusing on consolidation, financial configuration, management reporting for warehousing, sales, and some customizations related to the sales module. As an investment company, we configured the sales module to function like stock sales, which allowed us to sell stocks and manage sales processes accordingly.

The solution has automated manual daily operations across multiple departments, especially in financial operations and the business cycle. The business has achieved its module. 

It has streamlined sales, warehouse management, and inventory processes and facilitated easy acquisitions. I’m presently analyzing the product for subsidiaries’ usage, not for my holding company.

Most of the features of Microsoft Dynamics AX are good. The overall structure and functions of the solution are great.

The product needs better admin control, and there is room for improvement in flexibility, reporting, and dashboards. Artificial intelligence should be incorporated. I also have concerns regarding partners, specifically in the implementation and deployment of Microsoft Dynamics. The partner we engaged with within Egypt lacked awareness of many features during the configuration and implementation.

It was strange to find the partner unaware of the function and service that Microsoft granted him to develop and deploy for their customers. This was a big issue. Microsoft needs to establish specific criteria for selecting representatives. It's not just about sending representatives but also about how you add value to the customer. I'm seeking not only to proceed with the Microsoft Dynamics Series but also to engage with a representative who can address and represent my business needs.

I have been using this solution for the past ten years.

The solution is stable. However, the stability is average compared to SAP and Oracle.

The product is scalable. We have 16 users for the solution.

Only two individuals are needed to cover for technical support.

The initial setup is straightforward. I have no issue regarding the system with my team. The deployment is okay. However, it is not about deployment. It's about configuration. Deployment is a group of steps. The main thing is to configure. Moreover, the product is currently deployed on-premises, but I want to move it to the cloud.

Right now we are not paying for licenses.

I’m working with Odoo.

Overall, I rate the solution a seven out of ten.

My primary use case is for account logistics and ERP-related functionalities.

One of the most valuable features is its centralized, cloud-based solution to have all the data in one place. Additionally, the user experience is also good.

Microsoft Dynamics AX usage depends on your volume; for example, volume audio transcription volume and hardware capacity should be equivalent or higher. Otherwise, it will be underestimated, bringing down the performance. And then you nor we will want to change the hardware, and it's difficult at that moment. So, we need to check our volume because some companies have 50,000 products altogether, and some have only 100-200 products. Depending on that, you have to choose your hardware. Microsoft provides the minimum hardware requirement, but that is not for our convenience. You should select hardware depending on the volume.

Microsoft could provide more flexible hardware requirements that can scale with the volume of data being processed rather than providing only a minimum requirement.

I have been using Microsoft Dynamics AX from 2010 onwards. I am using the standard version.

Performance is based on how well you fine-tune your database and queries. The output and logic you apply depend on your coding. Initially, there were many problems, but after monitoring expensive queries, indexing was created, and it became smoother. The performance depends on maintenance; I rate it five out of ten.

I would rate the scalability of Microsoft Dynamics AX as an eight out of ten. From a developer's perspective, the architecture of Dynamics has a well-designed security layer, which prevents coding issues between different layers. This is a significant advantage. Currently, our organization has 20 users, all of whom are at the managerial level.

The technical support is okay, not good or bad. It depends on the in-house capabilities. The tech support team wants to do business, so they go according to their business interests. It's better to have an in-house team for stabilizing and maintaining the software.

Negative

Initially, there was a hiccup, but we settled down because it has in-built options, and users can do coding in their program. Most of the customization requirements are done in-house and also in userland. So we matched it to our needs at last. It took a long time to deploy the solution ultimately.

Overall, I would rate it a six out of ten, where one is cheap, and ten is expensive.

It is an expensive solution.

We reviewed a few products. But finally, we decided to use Microsoft Dynamics. It was a very long process.

Overall, I would rate the solution a nine out of ten. It is a good product.

We use an on-prem version where I have to connect via Citrix in order to open the web page. The solution is used to book my time on projects. So if I have a project on a customer side, I have to book it and then put my comments in there and then send it to accounting.

I use this solution for visibility purposes. It shows how productive I am. 

It is also used for billing purposes. We use this solution instead of Excel sheets, and clients can always see what we're using it for.

I only use one with tire management.

The only thing that is kind of annoying for every time I put my time in, before I send it off, I have always to save it first. I cannot immediately send it off. It's the only thing that needs improvement. For instance, if I'm booking my time in IMEI and AX and I have my tap open, and I want to send it and it's submitted, it asks to save first. I always get an error message here.

In addition, I sometimes put in wrong data that needs correction, but I cannot change it or approve it without withdrawing it. It will then take time for me to go back in and edit it.

I have been using Microsoft Dynamics for two years. 

Microsoft Dynamics is very stable. I rate the stability an eight out of ten. 

It is not a very scalable solution. I rate the scalability a six out of ten. 

The technical support is good but there are some issues. Sometimes I send something and they send back a completely different answer.

Positive

I would say it makes my life easier, so it definitely provides and ROI. It lets my team know my availability and how busy I am.

I would advise people to use the cloud version. I rate the overall solution an eight out of ten. 

We use a complete ERP solution, with all of the modules including manufacturing, HR, finances, live master planning, production, and inventory management.

Dynamics AX is a good fit for our company's needs, as it facilitates the company's operations across numerous departments. It has proven to be a scalable and adaptable solution. 

Almost all of the features that we use are efficient. Live master planning successfully handles all of our company's requirements.

As for the improvement, we experienced some challenges with the mobile apps due to the insufficient processing capacity to handle the workload effectively. We were unable to assign a manager to ensure a flow of information through mobile operations. There were also a few issues related to dashboards and report management, but mostly, it took a lot of time. They should work on features related to mobile apps, which would allow managers to have access to Dynamics AX-related approvals such as sales orders. That would make things much easier.

We have been using Dynamics AX 2009 and Dynamics AX 2010 for more than ten years.

We have experienced no stability issues with Dynamics AX, and we are satisfied with the current performance.

Our company maintains a substantial database of more than four hundred users and Dynamics AX works well for us. 

We haven't needed to contact customer service since we have a pool of competent and skilled developers who always deliver good results. We rely on them when we face any difficulties. 

Positive

The initial configuration was very well executed. As we have been using Microsoft Dynamics AX for a long time, we have had a good experience with it. Also, our company is fortunate to have a team of highly skilled developers and consultants that handle everything with ease. 

Licensing is stable, and overall, the users are satisfied with it. For now, our Dynamic AX domain is on-premises. We asked for different quotations for AX 2009 and Dynamics 365 as we might switch to it in the future, so it's up to the company which one will be accepted.

We are generally satisfied with Dynamics AX, but I guess that also depends on what type of transactions the company is dealing with. It is important to consider that benefits and use cases may vary depending on the needs of the business itself. Our organization does not work 24/7 but our IT sector is available at all times for all of our users. As of now, we are happy with the solution. But due to server-related, technology-related, and operating system-related issues we face, we plan on moving to Dynamics 365. I rate the solution an eight out of ten.

We are using Microsoft Dynamics AX for end-to-end operations in many areas, such as finance, commercial, supply chain, manufacturing, and customer engagement.

The most valuable features of Microsoft Dynamics AX are field services and the vendor collaboration portal. Both of the features are very good.

Microsoft Dynamics AX can improve system performance and security. The security is basic and needs a lot of improvement.

I have used Microsoft Dynamics AX within the last 12 months.

We have 5,000 users using Microsoft Dynamics AX in my company.

The support from Microsoft is good but there is always from for improvement.

I rate the support from Microsoft Dynamics AX a three out of five.

Neutral

We were previously using SAP. The version of SAP we are using was going to be outdated in the next five years, and instead of moving to S/4HANA, we decided to move to Microsoft Dynamics AX. We find Microsoft Dynamics AX much better than S/4HANA.

The initial setup of Microsoft Dynamics AX is of a medium level of difficulty. It's a straightforward process, but we found that sometimes we encountered problems after releasing the codes.

The full deployment of Microsoft Dynamics AX takes approximately 18 months.

I rate the setup of Microsoft Dynamics AX a three out of five.

We directly worked with the vendor for the implementation of Microsoft Dynamics AX.

I would advise others to choose limited customization, and use the end product.

I rate Microsoft Dynamics AX a six out of ten.

Microsoft Dynamics AX 2021 is an integrated Enterprise Resource Planning system, that you can use for everything that a business requires to operate. It includes modules for manufacturing and production, inventory management and distribution, time and expense management, project management, human resource management, and some CRM functionality (such as sales and marketing). The application fits a wide range of industries and comes with integration capabilities with a wide range of 3 party applications. The application aids businesses to enhance visibility across the organization, improves financial controls, increases forecasting accuracy, boosts staff productivity, and gives better oversight. You can also develop your own customizations and new modules from the backend.

The solution has helped us to make smarter and faster decisions

Innovation is the key to success in this fast-paced business environment and the Microsoft Dynamics AX 2012 ERP solution puts an organization on the fast track by unifying complex data, providing the business with predictive analysis through KPIs and BI reporting tools. With Microsoft Dynamics AX 2012, decision-making is quick and efficient.

Microsoft Dynamics AX reduces costs on the organization's server maintenance, including:

• Eliminating new purchases of servers.

• Reducing server room maintenance.

The workflow is the most valuable aspect of the solution.

AX provides the capability to easily automate business processes through customizable and template-based workflows within each module. Individuals in different roles are prompted to process workflow documents via their role center in AX or through email.

It is flexible and cost-effective.

Due to the constantly changing market, a flexible ERP solution would be a good choice. With Microsoft Dynamics AX, an organization gets access to a wide range of products under the solution that adds value. This makes it a cost-effective solution.

The product takes some training to get up to speed on all functionality and modules in Microsoft Dynamics AX 2012 ERP system. Some users complain that the interface is not very user-friendly. An improved interface with a user-friendly approach will be an improvement on the application.

Microsoft Dynamics AX 2012 ERP systems development and customizations can be quite expensive to implement. You will need to run some trials to ensure the application is the right solution for your organization's needs and budget. The cost of customization can be reduced by introducing DIY measures

Its mobile app only works for Windows phones and does not offer all of its features. Some users experience difficulty connecting to some modules, functionality and tools while using the mobile app for Microsoft Dynamics AX. An improvement would be to create mobile versions for Androids and iOS devices.

I've used the solution for six years.

It is a stable solution.

The solution is very scalable.

The customer service and support teams are always available to treat your support requests.

Positive

I have used other ERP solutions, however, I switched to Microsoft Dynamics AX because it gave me the ability for customization and development 

The initial setup was complex due to the need for coding, customizations, and expertise.

We implemented the solution through a vendor. 

They showed a high level of professionalism.

Our ROI is over 27%.

With the new feature from Microsoft D365, you can choose to go for only the modules that your organization requires and pay for that alone. This reduces a bit of cost even though the cost for the application is above the average.  

I evaluated other options like SAGE, QuickBooks, and SAP.

It's actually a good solution for mid-sized and enterprise organizations. 

I had an on-premise deployment of Microsoft Dynamics AX and then we moved into the cloud.

We use different Microsoft Dynamics AX modules. We used it for ERP, which includes resource management but we used them for sales engagement. We recently used the solution in CQP management to configure the modeling.

The most valuable features of Microsoft Dynamics AX are ease of use and performance.

Microsoft Dynamics AX can improve by having a more modern user interface. It should be more modular and dynamic. Additionally, the solution could be easier to connect with APIs with other technologies.

I have been using Microsoft Dynamics AX for approximately two years.

The scalability of Microsoft Dynamics AX is good.

We have approximately 200 users using the solution in my organization. We do not plan to increase usage because we plan to move to Microsoft Dynamics 365.

We has some issues in the past and the technical support was very good in handling our problem. They were very fast in their resolution.

I have used Oracle and SAP previously.

I do not have first-hand knowledge of the initial installation went but I have not heard any complaints and I have heard it is straightforward.

We have four people who do the maintenance and support of Microsoft Dynamics AX.

There is an annual licensing cost for Microsoft Dynamics AX.

I would recommend this solution to others.

I rate Microsoft Dynamics AX a nine out of ten.

I believe Microsoft Dynamics AX is good for retail purposes. If anyone has a retail business, it is a good choice. It's ranked number one for retail, ahead of competitors like Odoo and QuickBooks.

The tool's most important capabilities are for retail and finance. Microsoft Dynamics AX 2012 doesn't have many integration capabilities, but Microsoft 365 has the most capabilities to integrate with any type of standalone software and has many more features.

The 2012 version is obsolete, and we don't have any support for it.

I have been using the product for three to four years. 

The tool is cheap. 

One key difference is that Microsoft Dynamics AX 2012 integrates all modules - it's one solution that includes payroll, finance, inventory management, and supply chain. Microsoft Dynamics 365, on the other hand, is a modular solution that allows us to choose the modules ourselves. I rate the tool a seven out of ten.