Microsoft Dynamics AX Reviews

Of the majority of projects I was involved in, two of them were for retail. They wanted to use it for the POS. One was a distribution company and one was for the production. They were importing and repacking some goods, FMCG goods, and selling them. The product was used mostly in scenarios of that type.

It's good for retail businesses. 

It expands a lot and constantly bringing on new features. It's got a lot of competitive features. 

The stability is okay.

There's a moderate amount of scalability available. 

They've put in asset management, which has been a nice improvement. 

The solution could be simplified and streamlined a bit. 

There should be more clarity and better functionality in the master planning features.

It's not easy to set up.

It would be ideal if the product was priced at a bit less.

The solution in general just needs a few quality improvements. 

I'm finding that often on-premises versions are getting left behind and new features more often are getting prioritized for the cloud. It's my understanding that they are doing this to push clients over to the cloud. 

I've used the solution for four or more years on multiple projects.

The stability is very good for the most part. Business 365 is a better solution on the stability front, however, I can't recall dealing with bugs or glitches and I can't recall it crashing or freezing.

The scalability is okay, however, S4HANA is more scalable than this product. Even with the POS version, if we go above a certain limit, we can have performance issues. The AX is scalable to the mid-level market and mid-level customers. 

The technical support from Microsoft is not bad. Normally, they are cooperative people. Normally in these kinds of software companies, they have their roadmap.  The support is rather satisfactory. We're happy with them.

I have some experience with Microsoft.

The difference between SAP and Microsoft is that, with Microsoft, you have to do more development. In SAP, you do less development. If a company is good with a developer and comfortable with the developer, I would suggest the AX. If they have less IT infrastructure for coding and development, then it might be better to look at something simpler. 

It's not easy to set up. You have to see a lot of things, a lot of setups, to get the hang of it. On top of that, often there are a number of items that the company is not using, and you have to put the defaults in place for that. It's not easy to configure. 

I don't deal with the licensing or pricing side of things, and therefore can't speak to how much it costs or how often licensing comes due. It is likely mid-level pricing - not the cheapest, and not the most expensive. There are other options for smaller-scale businesses such as NetSuite or SAP Business One that likely cost less. 

I work as an implementor and a consultant and I partner with Microsoft and SAP.

In the country I work in, only on-premises solutions are possible. They are not going into cloud solutions at all.

I'd rate the solution an eight out of ten.

If a company has a good development infrastructure, and they have an in-house development team, for smaller software such as SAP Business One and NetSuite, you can go with one developer or fewer developers. However, with AX or Dynamics 365, normally you'd probably be best with three to four developers in-house. 

We primarily use the solution for finance and manufacturing. We use it for sharing and planning. It automates things and helps us make decisions in real-time. 

It helps us handle our finance and manufacturing arms. It allows us to automate certain processes and helps us make better decisions. 

The real-time analysis and information we get are very helpful. 

It helps us with forecasting revenue and analyzing costs.

It's scalable. 

Technical support is helpful. 

The pricing is okay.

Change management could be better. 

We'd like to have more budget-planning features available. 

We've used the solution for ten years. 

The stability is okay. It could be better. I'd rate the stability six out of ten. We've had some issues. It's hard to describe. 

The scalability is good. We don't have any issues with scaling. Around 200 people are using it right now. I'd rate the scalability eight out of ten. We do plan to increase usage in the future. 

We've dealt with technical support in the past, and they have been okay. 

Neutral

The initial setup isn't too difficult. I'd rate the process at a seven out of ten. 

It was deployed in about six months. We had ten staff members that could handle the deployment and maintenance. 

We handled the process with the help of an IT specialist.

The pricing is decent. I'd rate the affordability eight out of ten. However, we did have to pay for the installation and consulting services. 

We did look at other options before choosing this solution. 

I'm a customer and end-user. 

I am not sure which version of the solution we're using. It is likely the latest one. 

It would be helpful if the solution was more localized to align with the business processes in our country. It needs to be a bit more specific to on-the-ground realities in Vietnam.

I'd rate the solution seven out of ten.

We are using Microsoft Dynamics AX for everything in our company. Such as in sales, production, and purchasing.

The most valuable feature of Microsoft Dynamics AX is customization.

Microsoft Dynamics AX could improve by offering a cloud version and more reports on the costs.

I have been using Microsoft Dynamics AX for approximately 15 years.

The stability of Microsoft Dynamics AX is highly stable.

The scalability of Microsoft Dynamics AX is very good.

We have approximately 2,000 users using this solution, this includes project managers and developers.

The support here in Turkey could be better. However, the international support is good.

I rate the support from Microsoft Dynamics AX a three out of five.

The initial setup of Microsoft Dynamics AX is easy. It took us approximately six months to deploy.

We choose Microsoft Dynamics AX because it fits our needs the most. It's a very good product builder.

My advice to others is they should use this solution but they need to find a good reseller.

I rate Microsoft Dynamics AX an eight out of ten.

Microsoft Dynamics AX is used to meet my company's needs in terms of finance and financial consolidation, purchasing, recruitment.

We are using this solution. This solution is not provided by us.

Microsoft Dynamics AX meets my requirements.

There are some critical issues that we couldn't fix or that we couldn't workaround to solve, but it's almost non-existent.

At times there are issues related to reporting, sometimes with the integration between two or three modules, and sometimes to the logic itself. We are in Egypt, and in some cases, such as but not limited to HR, we have a unique profile.

The problem, however, is not with the installation, but with the application itself. When it comes to business intelligence, I don't think it's a good business intelligence application. Give me a viewer and some Excel-based tools to create my report, but it's not a full business intelligence solution.

In the next release, I would like to see better reporting and better integration between modules.

We have been working with Microsoft Dynamics AX since 2014. It's been eight years.

We have deployed this solution on-premise and now are planning to migrate to Microsoft Dynamics 365 or Oracle NetSuite.

We are working with the Dynamics XR3 version.

We can say it's stable, but there are some critical issues. 85% of the time it is a stable solution. On a larger scale, I can't depend on it.

Microsoft Dynamics AX is a scalable solution.

We are an investment company with subsidiaries and sister companies in some cases. For some projects, we can collaborate on all ERP systems across the organization, including all subsidiaries and sister companies. And in such cases, it will be on a larger scale, with a minimum of 15 user enterprise accounts.

We have a long-term plan that will not be implemented in the near future, but I intend to do it in the long run.

I have five business accounts and seven function accounts. So there are approximately 12 users.

Technical support needs improvement. I'm not going to accept Microsoft's assistance.

They almost always take a long time to resolve any problem. For example, a year ago, I had a problem with my management reporter that took more than six months to resolve.

We discovered that there is no problem with the management reporter after conducting an investigation. It had to do with updates or some sort of updates.

I have operated a variety of ERP solutions in the past, some of which were built locally by a small, local vendor, it's not a big brand or vendor, and for manufacturing, we use Verticent ERP Applications.

The installation is extremely simple, and I have had no problems with it.

We are a subsidiary, with subsidiaries and sister companies.

I collaborate and manage their work. 

We have two for this company and 12 for all subsidiaries as well as the sister companies.

I purchased the license once, and there is a license with a partner that I pay for annually.

I would recommend it for a small business, but not on a larger scale. They can, in my opinion, meet their requirements.

I would rate  Microsoft Dynamics AX a seven out of ten.

We have the following modules: Finance, Purchase, CRM, Treasury, and sales. 

Within our company, there are roughly 15 employees using this solution.

I feel that most people are friendly with this solution. Using it, we can provide quick, thorough, and more effective service to our customers.

The relation between CRM and Sales, that's the main strength of this ERP.

They should include some modules related to solving customer problems or resolving support tickets from our customers — like a help desk for ERPs.

I would like to have more attractive options to migrate our ERP to the cloud. There should be something to motivate us to migrate our on-premises installation into the cloud installation.

I have been using Microsoft Dynamics AX for four years.

We actually have a lot of problems with the stability of Dynamics AX. We spend a lot of time trying to solve bugs and other issues. However, once all of these issues are solved, it's quite stable. 

We spent two or three months trying to identify some problems related to our balance sheets. It wasn't listing our transactions correctly throughout the modules. 

We have not had any issues with scalability because we are a small company. Scalability-wise, it's great.

Out of ten, I would give the technical support a rating of six.

We used to use a different solution, but It was outdated. That's why we migrated to a mobile ERP.

The initial setup was straightforward. Overall, it took six months. 

We deployed everything at once. Our tech team installed everything from the beginning to the end, solving any problems along the way and moving quickly to go live.

We had a training partner and some consultants that guided us in the implementation — only for supervision purposes.

Overall, I believe eight people were involved in the deployment, including one team manager.

I don't know how much this solution costs off the top of my head, but I know that the cloud and SaaS solutions are cheaper.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

My clients' use cases for the product cover domains like retail, manufacturing, IT communications, and HR. 

The tool makes it easier to manage things. 

Microsoft Dynamics AX needs to improve its support and the developer experience. Developing and programming are more complex. Automation and integration with other apps should be simplified. 

I have been using the solution for more than ten years. 

Microsoft Dynamics AX is very stable. 

The tool's capacity is big and can support hundreds of users. 

The solution's deployment is easy and similar to Windows. 

Microsoft Dynamics AX is not expensive. 

I rate the overall solution a nine out of ten. 

I use the solution for construction companies, project activities, trading, security modules, warehouse modules, and sales modules.

The most valuable feature is the workflow of the modules.

The initial setup can be complex at times and has room for improvement.

The cost of the solution is high and has room for improvement.

I have used the solution for over a year.

As long as the setup is completed properly without much customization, the solution is stable.

The solution is scalable.

The technical support is good.

Positive

The initial setup is mostly straightforward but here are some requisition areas that can be complex.

The price of the solution is high.

I give the solution a nine out of ten.

Some organizations are switching to Odoo because it is cheaper than Microsoft Dynamics AX but it is a new solution and not proven. I prefer Microsoft Dynamics AX because it is an established solution.

The solution is used for inventory information.

The performance is good.

The UI has room for improvement and can be more user-friendly.

I have been using the solution for three years.

The solution is stable.

The solution is scalable.

We have over 50 people using the solution.

The initial setup is straightforward.

The deployment took one year.

The implementation was completed with a consultant.

The solution is on-premises and we do not pay for a license.

I give the solution an eight out of ten.

Microsoft Dynamics AX is good and I recommend the solution.