Microsoft Dynamics AX Reviews

We use it for the basic functions which are required for finance and HR, and that's it.

It depends on how you deploy it and how you implement it, however, from a feature point of view, Dynamics is easy to use and very user-friendly. It has the same UI and is very similar to any other Microsoft product. Features-wise the navigation bar that they have makes it easy for exporting everything to Excel.

This is considered by Microsoft as an older product and unsupported. Microsoft is urging its clients to move to Dynamics 365, which is going to be coming into the pipeline. While it's a great product, we know that there is no support anymore for it.

The most important thing is to have compatibility with the business types. Microsoft is very rich and therefore it's possible for them to ensure it can apply to various areas.

Microsoft needs more presence in our region to help with management and maintenance. 

I've been using the solution for nine years. 

The solution is mostly stable. It depends on your hardware sources much more than from an application point of view. It still requires much better infrastructure resources to be perfectly stable. 

You cannot scale it too much. 

We have about 30 people using the solution currently. 

Microsoft doesn't support it even if you maintain the support fees on a yearly basis. It's at end-of-life. Users need to move to Dynamics 365. 

While the implementation took place before I came on board, my understanding is it takes around six to seven months to get implemented.

We pay a yearly licensing fee to Microsoft. Compared to the other ERPs, the pricing is reasonable.

I'd advise new users to know first, what kind of business they are going to be, in or if that business needs to be running on top of Dynamics or not. If it's finance, then it's fine. If it's not finance, then they need to take something more industrious and geared towards a specific system.

I'd rate the solution seven out of ten.

We are a solution provider and Dynamix AX is one of the products that we implement for our clients. It is primarily used for the Industrial Field in Egypt, although we have implemented solutions for doctors and trading companies, like Pingu for kids' games and toys.

We also focus on trading and investors, especially in the food industry.

Microsoft Dynamics is a great product. All Dynamic products are great.

It is stable, suitable for businesses, and covers all business needs. 

It's very flexible and easy to use.

There is no Arabic interface in Microsoft Business Central, which is a big weak point. There is, however, an Arabic interface for Dynamics AX, but not Dynamics AX Business center. This is an area that needs to be focused on. 

In the next release, I would like to see an Indian-Arabic interface.

Taxation may need some enhancements for vendors. They need a discount scheme for selling.

Also, they need more features.

We have been using Microsoft Dynamics AX since 2007.

It's very stable.

Microsoft Dynamics is scalable. Most of our clients are medium-sized businesses but some are enterprise companies.

We follow Sure Step Methodology and provide the Sure Step documents for our customers.

Pricing for Dynamics is costly and needs to be improved. To boost the users to purchase a minimum license to end-users on the Cloud is expensive.

It is $180 to $200 per user per month with a minimum of 20 users, which makes selling the product a bit difficult.

The Business Central price is quite suitable. It is $70.00 per user per month and $100 per month as a package, which is better.

My advice is to focus on the size of the business when it comes to creating a solution. 

For example, if it's a medium-sized company, don't offer Business Central. Instead, offer them AX for finance and operations. Or, or if they are not medium don't sell them finance and operations, sell them the Business Center it would be a better choice.

Give the user what they need.

I would rate this solution a ten out of ten.

We use Microsoft Dynamics AX for planning, production, budgeting, and reporting. 

The tool's most valuable feature is reporting. 

We do not have access to daily projections. 

I have been working with the product for 15 years. 

I rate the tool's stability a six out of ten. 

I rate Microsoft Dynamics AX's scalability a six out of ten. 

I rate the tool's installation a three out of ten. It was difficult. The tool's deployment took weeks to complete. 

The solution is expensive.

I rate Microsoft Dynamics AX a five out of ten. 

Support is really good.

It could be more scalable and stable. It would also be better if the interface were more integrated with the Microsoft ecosystem because 2012 is not really integrated. 

I have been using Microsoft Dynamics AX for about two months.

It could be more stable.

It could be more scalable. We have some issues mostly from the scalability standpoint because we need to do some specific customizations to what we need in terms of features.

Technical support is okay with the company that we use for support.

I probably won't recommend this version to new users because we need to do a lot of customizations.

On a scale from one to ten, I would give Microsoft Dynamics AX a seven.

The most valuable feature for us is the manufacturing module. It addresses our product costing for tuna canning.

It keeps product costing close to the actual cost of production. It also gives us better handling of the approval process (workflow system).

The database requires a huge CPU and memory resources.

We have been using the solution since 2014.

We encountered an issue with stability. There was a problem on the workflow, which required escalation to Microsoft for resolution.

We encountered an issue with scalability. Hardware requirements are quite large compared with other ERP solutions.

I would give technical support a rating of 7/10.

The previous ERP solution did not have a good local technical support facility. Escalation to the product proprietor was even worse.

Like any other ERP system, the initial setup is straightforward:

• Business requirement analysis
• Business/office procedures
• Gathering of forms and reports
• System mapping
• Customization
• Testing
• Go-live

• Go for cloud implementation, if cost is critical.
• Know the solution provider's fiscal period, as you can get a better discount if the contract signing is near the end of the fiscal period.
• Identify your end-user role, as the license is based on user role/access.

We evaluated SAP and Oracle.

Look for a solution that has multiple partners in your area (i.e., country). The system integrator should present a similar successful project implementation for reference.

Negotiate for implementation contingency (man-days). All business processes and procedures should be documented to ensure no surprises during and after implementation.

Handling change management is critical to the success of the project.

• Finance
• Projects
• Sales & Marketing
• Time & Expense
• HR
• Workflow

• Automated time-sheets
• Expenses with integrated mobile apps has reduced our time to payroll from three days to half day

Some resource capacity calculations could be expanded on.

I've used it for two years.

We didn't have any issues, and it was a very smooth transition for the end users.

We did an optimization post go-live for database indexes but otherwise fine.

This is one of the strengths of Dynamics AX – scale up and out and it also deploys in the cloud.

It's excellent.

It's excellent.

We just used very manual processes.

Setup was easy and straightforward. We used Excel templates to load data and they had pre-configured versions of the application.

It was an in-house implementation.

It took us 12 months to get an ROI.

The original setup was approx. US$750k. The day-to-day costs are minimal.

We also looked at options from both Oracle and SAP.

Make sure you understand your reporting requirements, and outcomes, prior to start of the project.

We use the product for the entire supply chain management that includes procurement, inventory, warehouse management, manufacturing, service management, and finance. 

I am impressed with the tool's vendor collaboration. It is also easy to connect with third-party applications. 

The product needs improvement in procurement planning. It also needs to include a production scheduling feature. 

I have been using the product for ten years. 

The product is stable. 

The cloud version is scalable and not the on-prem version. My company has 70 users for the product. 

We use the product's SaaS-based version. The solution's setup is complex. 

The product's pricing is expensive. The tool costs 210 USD per user for one month. 

I would rate the product a seven out of ten. The tool is quite a complex system if you are moving from a paper-based process to a system-based one. 

We use Microsoft Dynamics AX to manage almost all our processes, beginning from finance to inventory.

Flexibility is the best feature. Because we have the source code, we can develop our ideas. It enables us to develop new functions.

The on-premises and desktop versions are not user-friendly.

The ability to automate certain processes could be added in the next release.

I've been using it for more than 10 years.

It's a stable product.

I'd give scalability a rating of eight out of ten. We have more than 100 end users of this solution in our organization, including a few developers.

The initial implementation was hard and not easy. It took almost a year to implement all of the processes.

It is not the cheapest solution, but it is also not the most expensive one. It's in between and is cheaper than SAP but more expensive than other local vendors. It is worth the cost.

I would recommend using Microsoft Dynamics AX particularly if you have a developer because you will be able to do a lot with it. Because of the flexibility, I would give this solution an overall rating of nine out of ten.