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it_user323985 - PeerSpot reviewer
Microsoft Dynamics Consultant/Architect at a tech services company with 51-200 employees
Consultant
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With it, our inventory control is improved, but it needs cloud deployment and better documentation.

What is most valuable?

  • Finance
  • Inventory
  • Manufacturing

How has it helped my organization?

  • Improved inventory control
  • GL consolidation
  • Intercompany accounting

What needs improvement?

  • Cloud deployment
  • Documentation

For how long have I used the solution?

I've used it for seven years.

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What was my experience with deployment of the solution?

There were some issues.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

Customer Service:

It needs improvement.

Technical Support:

It needs improvement.

Which solution did I use previously and why did I switch?

I was using Dynamics NAV, and we switched to AX due to limitations in Dynamics NAV.

How was the initial setup?

It's complex, in terms of data migration, but the latest version has improved a lot on this front.

What about the implementation team?

We did it in-house with involvement from a vendor team.

What's my experience with pricing, setup cost, and licensing?

The pricing model does not really fit all customers that I offer consulting too.

Which other solutions did I evaluate?

  • SAP
  • EPICOR
  • Dynamics NAV
  • Infor

What other advice do I have?

The product required extensive functional expertise for a successful implementation on all the areas, failed implementations of Dynamics AX has always lacked functional exposure

Disclosure: My company has a business relationship with this vendor other than being a customer: We're a consulting and implementation partner.
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PeerSpot user
Business Analyst at StackEdge Consulting
Consultant
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It provides us timely access to management information, but it lacks reliable IT hardware and infrastructure both before and during implementation.

Valuable Features:

  • ERP's major objective is to integrate all departments and functions across the organization and branches onto a single computer system that can serve all the department's particular needs.
  • Timely access to management Information.
  • Business Process Automation.

Room for Improvement:

  • The non-delivery or non-availability of reliable IT hardware and infrastructure both before and during implementation.
  • Pricing
  • Proper training from skilled personnel

ROI:

Annual ROI = 7%

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Microsoft Dynamics AX
November 2024
Free Report: Microsoft Dynamics AX Reviews and More
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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816,406 professionals have used our research since 2012.
PeerSpot user
MS Dynamics AX Consultant at a manufacturing company with 1,001-5,000 employees
Vendor
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Master planning is the most valuable feature.

What is most valuable?

Master planning is the most valuable feature.

How has it helped my organization?

Moving our production process from forecasting only to a master plan, including demand forecast and supply forecast wish, is great progress.

What needs improvement?

  • Production planning

For how long have I used the solution?

I have been using it for one year and it works perfectly.

What was my experience with deployment of the solution?

In the beginning of our project phases, we faced a lot of issues related to collecting the master data but after that, every thing goes smoothly.

What do I think about the stability of the solution?

We have not encountered any stability issues related to the database; just some connection issues due to VPN connection stability.

What do I think about the scalability of the solution?

We have not encountered any scalability issues yet.

How are customer service and technical support?

Customer Service:

Customer service needed more improvement.

Technical Support:

For all of the issues we faced, we found solutions in TechNet and handouts.

Which solution did I use previously and why did I switch?

We previously used MS Dynamics GP. Production and master planning is better in Dynamics AX.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer1020717 - PeerSpot reviewer
Head of Technology at a real estate/law firm with 11-50 employees
Real User
Top 20
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Easy to use, but scaling can be complex
Pros and Cons
  • "If anyone is familiar with Microsoft products then they can handle it easily."
  • "There should be the capability for users to enhance the application by using a low-code or no-code product from the Microsoft family."

What is our primary use case?

We use this product for finance applications.

What is most valuable?

The good thing about this solution is that it is easy to use. If anyone is familiar with Microsoft products then they can handle it easily.

The manuals are available for learning about the functionality.

What needs improvement?

There should be the capability for users to enhance the application by using a low-code or no-code product from the Microsoft family.

Scaling is complex and is something that can be improved.

In the future, I would like to see more applications.

For how long have I used the solution?

I have been using Microsoft Dynamics AX for approximately seven years.

What do I think about the stability of the solution?

The core of the product is stable but for additional features, stability depends on the partner. 

What do I think about the scalability of the solution?

It is not very easy to scale because you have to deal with the partner at the time. You need to spend some effort in order to scale.

How are customer service and technical support?

I have not been in touch with technical support because I'm not dealing with any issues.

How was the initial setup?

The initial setup is straightforward, but of course, you have to add a lot of features on your own because it will not provide everything.

What other advice do I have?

The suitability of this product depends on your business environment and industry.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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it_user826284 - PeerSpot reviewer
MIS Director at a real estate/law firm with 5,001-10,000 employees
Real User
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All its features are valuable
Pros and Cons
  • "All its features are valuable."
  • "It needs better financials and reporting from the system, not through Excel."

What is our primary use case?

We have implemented it for retail companies (e.g., fashion, toys, etc.). We have also implemented the same solution for FMCG and supermarket business models.

What is most valuable?

All its features are valuable.

What needs improvement?

It needs better financials and reporting from the system, not through Excel.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Gene Hammons, MBA - PeerSpot reviewer
Gene Hammons, MBADirector at a consultancy with 1-10 employees
LeaderboardMSP
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We're seeing a lot of AX clients bring on Host Analytics, Adaptive Insights or more recently, Anaplan for advanced reporting, closing and reconciliation, FP&A and the like. We're also seeing traction from Workiva for SEC reporting - in the past I was used to seeing clients go with BI tools to do the advanced reporting but it seems to have shifted of late.

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reviewer1418619 - PeerSpot reviewer
Test Architect at a computer software company with 1,001-5,000 employees
Real User
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Easy to use, reliable, and satisfactory technical support
Pros and Cons
  • "One of the valuable features of the solution is how easy it is to use."
  • "The integration could improve for the future."

What is our primary use case?

We are using the solution for a small organization.

What is most valuable?

One of the valuable features of the solution is how easy it is to use.

What needs improvement?

The integration could improve for the future.

For how long have I used the solution?

I have been using the solution for approximately 10 years.

What do I think about the stability of the solution?

In my experience, the solution has been stable.

What do I think about the scalability of the solution?

I have approximately 50 people using the solution in my organization.

How are customer service and technical support?

The technical support is satisfactory.

What about the implementation team?

We have a couple of technicians that do the deployment.

What other advice do I have?

I will continue to use the solution in the future and I recommend it to others.

I rate Microsoft Dynamics AX a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Microsoft Dynamics AX Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
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Buyer's Guide
Download our free Microsoft Dynamics AX Report and get advice and tips from experienced pros sharing their opinions.
Buyer's Guide
Microsoft Dynamics AX
November 2024
DOWNLOAD NOW
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