Microsoft Dynamics AX Reviews and Pricing

reviewer1126143

IT Infrastructure Manager at a retailer with 11-50 employees

Jan 10, 2022

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A stable and scalable solution

Pros and Cons

"A valuable feature of Microsoft Dynamics AX is that it is stable."

"This solution could be improved with more expert resources and an easier implementation process."

What is our primary use case?

We primarily use this solution for retail purposes, including finance, inventory, and warehouse management.

We are using Microsoft Dynamics AX R3. This solution is deployed on-prem.

What is most valuable?

A valuable feature of Microsoft Dynamics AX is that it is stable.

What needs improvement?

This solution could be improved with more expert resources and an easier implementation process.

For how long have I used the solution?

I have been using Microsoft Dynamics AX for five years.

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What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

This solution is scalable.

We have approximately 1,200 users of this solution in our organization.

How was the initial setup?

The installation process, particularly for on-prem deployment, is not easy. For installation, I believe that the cloud is better than the on-prem deployment. We have an on-prem environment, but we are facing many issues.

What's my experience with pricing, setup cost, and licensing?

Our company pays for licensing yearly.

What other advice do I have?

I rate this solution a nine out of ten because the implementation was complex. I would recommend this solution to others, as long as they have the money for it.

Which deployment model are you using for this solution?

On-premises

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Mohammad Shalan

Head of Business Agility and Development at Aqarat Real Estate Development Company

Jan 28, 2021

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Easy to use, but scaling can be complex

Pros and Cons

"If anyone is familiar with Microsoft products then they can handle it easily."

"There should be the capability for users to enhance the application by using a low-code or no-code product from the Microsoft family."

What is our primary use case?

We use this product for finance applications.

What is most valuable?

The good thing about this solution is that it is easy to use. If anyone is familiar with Microsoft products then they can handle it easily.

The manuals are available for learning about the functionality.

What needs improvement?

There should be the capability for users to enhance the application by using a low-code or no-code product from the Microsoft family.

Scaling is complex and is something that can be improved.

In the future, I would like to see more applications.

For how long have I used the solution?

I have been using Microsoft Dynamics AX for approximately seven years.

What do I think about the stability of the solution?

The core of the product is stable but for additional features, stability depends on the partner.

What do I think about the scalability of the solution?

It is not very easy to scale because you have to deal with the partner at the time. You need to spend some effort in order to scale.

How are customer service and technical support?

I have not been in touch with technical support because I'm not dealing with any issues.

How was the initial setup?

The initial setup is straightforward, but of course, you have to add a lot of features on your own because it will not provide everything.

What other advice do I have?

The suitability of this product depends on your business environment and industry.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide

Microsoft Dynamics AX

April 2025

Free Report: Microsoft Dynamics AX Reviews and More

Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.

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848,989 professionals have used our research since 2012.

it_user187317

Business Analyst at StackEdge Consulting

Oct 14, 2015

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It provides us timely access to management information, but it lacks reliable IT hardware and infrastructure both before and during implementation.

Valuable Features:

ERP's major objective is to integrate all departments and functions across the organization and branches onto a single computer system that can serve all the department's particular needs.
Timely access to management Information.
Business Process Automation.

Room for Improvement:

The non-delivery or non-availability of reliable IT hardware and infrastructure both before and during implementation.
Pricing
Proper training from skilled personnel

ROI:

Annual ROI = 7%

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user607827

Dynamics AX / CRM Administrator at a tech services company with 51-200 employees

Feb 15, 2017

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Generates financial reports that can be used with Excel. I would like to see improvements in manufacturing.

What is most valuable?

The finance and finance reporting features are good. The ability to use it with Excel means you can get the reports you need.

What needs improvement?

I would like to see improvements in manufacturing. We had a meeting with the person in charge of manufacturing last year in which I took six pages of notes regarding MRP/materials requirements planning. The implication was that the system can handle what we needed it do, but the person is charge of manufacturing is quite busy. I did not hear back after sending the notes, and I never helped implement it.

I do not think we have implemented it, and I think we still do it outside the system.
Some of the companies owned by the same parent company cannot implement this solution due to constraints on manufacturing.

It was a busy day when I toured the facility, and I had little time to discuss this solution. I just gathered that they could not make it fit for them.

For how long have I used the solution?

We have used this solution for a year.

What do I think about the scalability of the solution?

We encountered stability issues.

How was the initial setup?

The installation was complex. There are many settings to configure.

Which other solutions did I evaluate?

We previously used SAP.

What other advice do I have?

First evaluate if to see if it meets your manufacturing needs. In many settings, it does not.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Gene Hammons, MBADirector at a consultancy with 1-10 employees

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Sep 5, 2018

I had some clients go through the same issue - the AX manufacturing is generally good and we have some pharma mfgs doing process manufacturing and others doing discreet mfg - but AX is a LOT of work to configure and it takes a lot of consulting dollars.
So the issue is simply getting to the mfg implementation - I had one client that took 2 years before they brought everything up.
People are attracted to AX because it's so much less expensive than SAP or Oracle, but it's still a Tier One system - or very close to it.
So the best practice is to do the ROI study and come up with how it's going to make mfg less labor intensive - or whatever - and when the entire company sees the return, they will finally get behind the project and move forward.

it_user323985

Microsoft Dynamics Consultant/Architect at a tech services company with 51-200 employees

Oct 16, 2015

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With it, our inventory control is improved, but it needs cloud deployment and better documentation.

What is most valuable?

Finance
Inventory
Manufacturing

How has it helped my organization?

Improved inventory control
GL consolidation
Intercompany accounting

What needs improvement?

Cloud deployment
Documentation

For how long have I used the solution?

I've used it for seven years.

What was my experience with deployment of the solution?

There were some issues.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It needs improvement.

Technical Support:

It needs improvement.

Which solution did I use previously and why did I switch?

I was using Dynamics NAV, and we switched to AX due to limitations in Dynamics NAV.

How was the initial setup?

It's complex, in terms of data migration, but the latest version has improved a lot on this front.

What about the implementation team?

We did it in-house with involvement from a vendor team.

What's my experience with pricing, setup cost, and licensing?

The pricing model does not really fit all customers that I offer consulting too.

Which other solutions did I evaluate?

SAP
EPICOR
Dynamics NAV
Infor

What other advice do I have?

The product required extensive functional expertise for a successful implementation on all the areas, failed implementations of Dynamics AX has always lacked functional exposure

Disclosure: My company has a business relationship with this vendor other than being a customer: We're a consulting and implementation partner.

it_user614997

MS Dynamics AX Consultant at a manufacturing company with 1,001-5,000 employees

Feb 26, 2017

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Master planning is the most valuable feature.

What is most valuable?

Master planning is the most valuable feature.

How has it helped my organization?

Moving our production process from forecasting only to a master plan, including demand forecast and supply forecast wish, is great progress.

What needs improvement?

Production planning

For how long have I used the solution?

I have been using it for one year and it works perfectly.

What was my experience with deployment of the solution?

In the beginning of our project phases, we faced a lot of issues related to collecting the master data but after that, every thing goes smoothly.

What do I think about the stability of the solution?

We have not encountered any stability issues related to the database; just some connection issues due to VPN connection stability.

What do I think about the scalability of the solution?

We have not encountered any scalability issues yet.

How are customer service and technical support?

Customer Service:

Customer service needed more improvement.

Technical Support:

For all of the issues we faced, we found solutions in TechNet and handouts.

Which solution did I use previously and why did I switch?

We previously used MS Dynamics GP. Production and master planning is better in Dynamics AX.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

reviewer1418619

Test Architect at a computer software company with 1,001-5,000 employees

Mar 9, 2021

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Easy to use, reliable, and satisfactory technical support

Pros and Cons

"One of the valuable features of the solution is how easy it is to use."

"The integration could improve for the future."

What is our primary use case?

We are using the solution for a small organization.

What is most valuable?

One of the valuable features of the solution is how easy it is to use.

What needs improvement?

The integration could improve for the future.

For how long have I used the solution?

I have been using the solution for approximately 10 years.

What do I think about the stability of the solution?

In my experience, the solution has been stable.

What do I think about the scalability of the solution?

I have approximately 50 people using the solution in my organization.

How are customer service and technical support?

The technical support is satisfactory.

What about the implementation team?

We have a couple of technicians that do the deployment.

What other advice do I have?

I will continue to use the solution in the future and I recommend it to others.

I rate Microsoft Dynamics AX a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user826284

MIS Director at a real estate/law firm with 5,001-10,000 employees

Jun 7, 2018

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All its features are valuable

Pros and Cons

"All its features are valuable."

"It needs better financials and reporting from the system, not through Excel."

What is our primary use case?

We have implemented it for retail companies (e.g., fashion, toys, etc.). We have also implemented the same solution for FMCG and supermarket business models.

What is most valuable?

All its features are valuable.

What needs improvement?

It needs better financials and reporting from the system, not through Excel.

For how long have I used the solution?

Three to five years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Gene Hammons, MBADirector at a consultancy with 1-10 employees

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Sep 5, 2018

We're seeing a lot of AX clients bring on Host Analytics, Adaptive Insights or more recently, Anaplan for advanced reporting, closing and reconciliation, FP&A and the like. We're also seeing traction from Workiva for SEC reporting - in the past I was used to seeing clients go with BI tools to do the advanced reporting but it seems to have shifted of late.