monday.com Reviews

We use the product for marketing, ordering inventory, new product process tracking, scheduling, and website maintenance.

It has improved team collaboration. The notifications are great. Seeing the status of all our many projects has been helpful. It's easy to export into Excel.

The solution is great for notification on changes and updates and Excel exporting and we can easily build and customize new boards. It's sharable and overall beyond easy to use and understand. 

I would like to see an app version similar to Teams, or even have them integrate with Teams. I would also like to have more templates available to choose from on different projects. We need more integration with Office 365.  

I've used the solution for two years.

I am very pleased and impressed with the stability.

I am very pleased and impressed with scalability.

In every job, I have had interactions with customers and support, and understand how it is important to listen, empathize and work together to communicate, both in positive and negative situations.

Positive

This was new to me when I joined the company. I didn't use something else.

Yes, the setup was straightforward and simple.

Monday.com has helped track, organize and optimize our production, ordering, web design, marketing, and scheduling. I cannot even start to truly measure the ROI we have seen in the different aspects it has helped bring our team together, track all our main projects and keep our businesses running smoothly as we grow and expand.

I am unaware of the pricing aspect.

We're pleased with Monday.com.

It is used internally, as well with our vendors and product manufacturers all over the world. It has truly helped us in so many ways.

My company uses Monday to keep track of tasks for every employee. We set up meetings and engage in active conversations about due dates and timelines being adhered to. 

Monday is used for uploading critical documents which can be accessed by permitted co-workers. We use it to keep track of financial statement procedures. We are a financial and auditing firm, the website allows for multiple boards which we like to use per client. This website has truly helped us keep on board with all our clientele. 

Monday is really easy to use. The website allows for unlimited boards and practically a virtual board. We mainly use it to keep track of financial statement procedures, that is, where exactly are the auditors along with the audit. We also use boards to maintain our clientele information, for example, usernames, passwords, emails, addresses, tax numbers, and company registration numbers, the possibilities are endless.

This website has truly helped us keep on board with all our clientele, literally.

My favorite feature is time tracking. It is extremely precise and useful. We also provide accounting services at the firm and it is so mundane to sit with a stopwatch every time we work on a client. 

This feature helps us bill the clients for the exact hours and minutes. Some clients have a tough time believing the time spent on their company. 

If there was an option to print out a report per client that we have time-tracked, it would be really useful. This way we can attach supporting documentation to our clients, with proof of the hours worked on for their company. 

In respect of time tracking, the reports option would be of great help in implementing invoices to clients. As we provide many services to our clients, for example, tax submissions, vat submissions, company, and individual submissions. We also provide registrations and deregistrations of various elements in businesses. Trust is vital. We are able to print out reports to support our time spent on these companies and individuals. In addition to this feature, I would like for Monday to introduce personal chats, this will help communicate and address information to related persons. 

I would also like for Monday to introduce more customizations to the columns, such as notify, approving, etc.  

I've used the solution for about a year.

The app is definitely one of the most stable.

The scale has great scope. This is used throughout my firm.

I have not yet needed any support.

Neutral

I have used Monday only, and I absolutely love it.

I'm not sure how easy or difficult the setup was.

The setup was handled in-house.

The ROI can be found in great tracking, task allocation, and easy management.

The price is totally worth it, however, the advertising could use some help.

I did not evaluate other options.

I run a laser treatments business and use Monday.com to keep all my important information together in one place. 

I run a laser treatments business and use monday.com to keep all my important information together in one place. 

Automation is definitely my favorite feature as it makes our lives so much easier. Also, being able to create a hiring process on Monday.com which links a form to our website has definitely helped us a lot.

Monday.com is always upgrading its features. I struggle to keep up with it all as I am not a tech expert. However, if I had to pick an area that could be improved it would be the user-friendliness of the platform compared to other similar apps. 

I've used the solution for three years. 

It seems pretty stable to me. I've never been concerned. 

It could be as big as Microsoft. It's scalable.

Customer support at Monday.com is great. They are always giving fast replies and useful answers. 

Positive

I did not previously use a different solution.

The initial setup is very straightforward. 

I handled the initial setup in-house. 

I've seen an ROI of 350%

The product offers fair pricing.

I also looked into Asana.

We use Monday.com as our primary tracking tool. We have developed several boards to help track progress from sales to employee training and reviews. We have found that dashboard views to be most helpful in giving our staff a visual into the progress of their performance. The ability to communicate back and forth as well as house files essential to the boards right on Monday is priceless to the continuation of managing our projects. That is why we primarily use this as a tracking tool. We can communicate progress and chat in real-time all while looking at the same information.

It has really given us a level of communication on a central platform that far exceeds what we have endured in the past. We are able to get all pertinent personnel information in a real-time manner which is key with the bulk of employees on the go or in different states. We have collaborated with our joint ventures too by using boards in a shareable manner to give them a window into the progress of the projects we are currently progressing on. It has given us a way to present items inside and outside our corporation with another layer of professionalism by using views as charts, et cetera. 

Automation is definitely a favorite of mine. I use it to create efficiency in moving items to groups as well as triggering reminders to coworkers. This area of Monday.com alone has helped keep me on track with tasks as well as giving me a level of security in knowing that if I put the automation in place I can go about my day, focusing on other priorities and not having to remember all of my tasks. 

I also really find the linking of boards to stream information across worth its weight in gold as we navigate anywhere from tool tracking and logging to Gantt charts which we share with customers outside of Monday.

Sometimes the limit of parts on a board (500 units) can inhibit growth. I have used multiple boards to achieve things that I had hoped to do on with one due to this limit. 

Also, there needs to be an implementation of a better way to time track in order to use Monday as a payroll tracking system for employees. A clear clock in and clock out that can track up to 1/4 hours would be useful. This improvement to the time tracking would be what I would most like to see come out on a future release. It would definitely bridge so many gaps that lack in the accounting software that we use on a daily basis.

Our company has been using the product for approximately three years.

Monday.com is very stable overall. I have only experienced a few downtimes in all the years we have used it. I can say we use it right along with our accounting software and email every day.

I am impressed with the scalability options I have seen so far.

Technical support has been great. I mentioned earlier about the part item limitations; I reached out and the team was very responsive.

Positive

We did not have another tool like this previously.

If you have a basic knowledge of software, the initial set up is straightforward. 

I was not part of the initial setup, however, believe it was through a vendor team.

I would estimate it was less than 6 months until we saw an ROI. Knowing what you want is the key. The next step is just getting your employees to buy-in. Once that happens, they can see the value very quickly.

If I talk about Monday I encourage people to use the Pro Plan. The lower plans are a good place to start, however, what you gain on a Pro Plan is where I believe you get the most bang for your buck. 

I have heard of other tools and some of our employees like Microsoft Teams, however, I feel that Monday is superior in the manner it can work with Teams and other platforms to provide a more complete service.

If I were a private business consultant, I would recommend Monday.com all day long as a no-nonsense solution to improve any business. The capabilities are unmatched by the price point given by Monday.com.

We use Monday primarily as a task/project manager. Some boards are simple "to-do" punch lists. Some boards are for full-team collaborations on product and packaging design. Within our Monday account, a product is researched, pitched, briefed, concepted, reviewed, revised, submitted for a quote, sent to mass production, checked for quality control, launched, marketed, and supported into its future. We maintain due dates, assign responsibilities within larger tasks, critique and punch up creative material, record budgets, and utilize automation to move tasks between teams and internal processes.

We moved from Asana to Monday in 2018. We needed a task management solution that would fit the varied internal processes of our business. Some teams and tasks are pure creative, some pure logistics. Everyone has different KPIs that matter to them.

Monday allowed us to customize a unique board full of targeted information for each team and process while keeping all team members on the same shared platform. We value teams across functions being able to stay attuned to each other's work. It creates accountability and reduces siloing.

Big Picture: Being able to add and subtract columns from a board. We see only what we want to see, and it's there, top-level, at a glance. Being able to see the physical status of a single team without having to drill down to the task level is very valuable.

Small Picture: The status boxes are super impactful. The changing colors are visually distinct and powerful, but the wild amount of customization they offer for different contexts, and even being able to comment directly on a changed status adds a ton of clarity to a team's progress (or lack thereof).

I wish the Time Tracking features were a little more robust. We are interested in replacing Toggl with Monday's in-built time tracking features so that we can consolidate more of our internal software into Monday, but the time tracking features aren't quite there yet.

For example, if a task is assigned to multiple people, and User One tracks two hours while User Two tracks three hours, Monday's reporting through their dashboard will show that both users tracked five hours, and it looks like ten hours were spent in total. Since so many of our processes are in collaboration, this feature as it stands is pretty useless to us and forces us to use an external piece of software to handle it (and we don't particularly like Toggl's reporting).

I've used the solution for just over four years.

The stability is dependable. Over the course of four years, Monday has been down in a way that affected our workflow fewer times than I can count on both my hands.

We went from small to mid-size while using Monday. It has plenty of features that would allow it to scale with us further, including important permissions and visibility features. We also have dedicated ways to section off content, reorganize by importance, and place boards into folders.

Technical support is speedy and professional. Thorough. Responsive. We haven't had an issue go unresolved. In the earlier days of the service, some of our limitations were eventually remedied with feature updates.

Positive

We previously used Asana. At the time we were simply pricing out alternatives, as our team had grown into a new pricing bracket with Asana, Monday was priced competitively for our size. We were given a two-week test drive of Monday and then understood that it wasn't simply a cheaper option. It was a more flexible option for our business.

The initial setup was complex. We needed a champion to get set up and moved over from Asana and understand any new limitations. It was not something we could just toss to any/every employee and expect success. However, the documentation and help files are very clear and kept up to date. It's easy to pick up and learn.

We implemented through an in-house team.

Monday is a big part of our entire product lifecycle, and we're launching hundreds of products a year. The price tag starts to look pretty miniscule.

To a complete novice, Monday 'feels' a little more complex than competitors and 'feels' a little overwhelming. You'll need a champion or two in your workplace to learn the ins and outs and set up boards to a baseline configuration. That said, once folks are comfortable and customizing it to their needs, it really starts to sing.

We evaluated a few other services of varying levels of complexity, Basecamp and Trello amongst them. Some raw time-tracking and to-do list software that would've required additional administration, some fuller-service options.

We use Monday.com to efficiently manage marketing briefs, projects, teams, and marketing deadlines. 

Marketing Managers will submit a brief to the platform and indicate the resourcing requirements. The brief will then be assigned to one or several members of the creative studio team who specialize in delivering work across video, design, copy, and production. 

With a hybrid team that works both remotely and in the office - and sometimes in different time zones - it allows us to manage multiple projects across consumer, PR, B2B, and partner marketing.

With multiple team members working on multiple fast-moving briefs, tasks, and projects - often remotely and in different timezones - Monday.com has become our reliable source of truth to oversee and manage everything that's going on. 

It enables us to work fast and manage internal resources and a huge volume of marketing deliverables and external deadlines more easily and efficiently. It's easy to log into the platform anywhere with an internet connection meaning it's always available to check and keep updated on what's going on and what needs to happen.

The Slack integration is fantastic for working in a fast-paced environment. It's the quickest way to read, follow and respond to project updates and prevents important updates from being missed, whereas before the Slack integration these updates could easily be missed on the Monday.com platform. 

The ability to see who has viewed an update or comment on Monday.com is really helpful when it comes to trusting that work is in hand, or suggesting that something needs chasing. 

Being able to use colors to separate different types of projects is also really helpful from a user-friendly/UX perspective.

The marketing notification emails from Monday.com are really poor and of little value to the user.

For example, I get an email notifying me that "a team member has started on your item" which is meaningless information to me without actually opening up the Monday.com platform, which takes time and creates a slow and clunky process. 

A new feature that gives studio teams the ability to upload creative content so reviews and feedback processes could also be managed on the platform would be really helpful. 

I've used the solution for 2.5 years.

The product is reliable and rarely buggy.

The product has great scalability.

I'm unsure of how technical support is.

Neutral

We did not previously use a different solution. 

The initial setup is straightforward to get started on even with minimal training.

I'm unsure if a third party was involved with the setup.

The ROI would be hard to measure.

The solution is cost-effective.

We did not evaluate other options previously.

I'm a part of our talent team, so we utilize Monday.com for scheduling candidate interviews, housing important information around our best practices, as well as housing data and metrics. 

We have also used it for process documentation, organizational documentation, and collaboration. 

We have utilized the forms feature for being able to collect information from team members, candidates, etc. We are a team of about 15, and it's been really nice being able to have one centralized area for us to work from.

Monday.com has provided a centralized and easy-to-use area for my team to store all of our information and collaborate together. It's much easier than having to use multiple platforms. We really appreciate the customizable nature of dashboards, and it's really been a game-changer when it does come to housing documentation on our team. 

Previously, we only used Google Drive, however, it was somewhat limiting since we really only used Google Docs. With Monday.com, we're able to have information stored in different formats, which is also helpful for different learning styles on our team.

My team has found the dashboards, subitems, assigning team members, and documents to be most valuable for what we do. 

We don't tend to use the templates that are included in Monday.com, however, it's really nice to have flexibility over how we house our information and are able to use the platform. 

The one piece that has been extremely useful is the form feature. My team has been able to use that to get candidate information and schedule interviews without as much of the back and forth through emails.

I honestly can't think of much off the top of my head—Monday.com has pretty much everything that my team would need to use on a day-to-day basis. Something that might be interesting to see in the future is having sub-items within sub-items so our team can be more granular with things. 

It would be nice to have more customization around the documents, such as different title headings, fonts, etc. Just having more we can do with creating documents so we don't have to switch between Monday.com and Google Docs would be great.

My team has been using Monday.com for over a year now.

We did not use a different solution.

It's worth the cost and it's honestly pretty user-friendly and easy to learn.

We did not evaluate other options.

We use the solution to manage, oversee, and collate various projects within the telecom, security and IT sectors. The projects are of a great variety and contain many stages. I assign and delegate tasks to all project stakeholders inclusive of deadline dates. When managing multiple projects of no less than 15 at any one time, this software is great to get an overview of where you are and what deadlines are upcoming. With the work boards easy to convert to Gantt charts, this saves valuable time when preparing for project meetings

With setting up different users and tasks for each project stakeholder, when managing multiple projects the work overview board creates a clear list of what tasks are required from each stakeholder and when they are needed by. This is not only on the actual date. It is for future dates ahead as well. 

Since bringing in Monday.com and using this for all projects, all stakeholders know their roles and responsibilities - meaning that projects now run in a timely manner and are very rarely overrun. 

When working away from the office, the speech bubble for updates makes it easier to receive updates rather than via email. 

The fact we are able to set automatic deadline reminders means that we will never forget a task that could delay the project and break various project tolerances.

With the work boards easy to convert to Gantt charts, valuable time is saved when preparing for project meetings.

Extracting individual work boards to send to each client to give them an overview and update of the status of their project saves valuable time creating individual RAID Logs.

It's vital when you are managing multiple different projects at any one time. 

I would like to see Monday.com create a Work Package Template which could be created and adjusted as per each project but could also be amended via an app on site should this be required. 

In addition, it would be good to have a signature field that clients could either sign via the app or email. This could be then utilized to sign off any jobs or acceptance once the project has been completed. 

We'd like software for all elements of project management including sign-off in one central place without the need for an additional subscription - that would be perfect. 

I've used the solution for three years.

There have been a few outages, however, it is quickly fixed.

Adding a signature field would fulfill my needs in terms of scale.

The product offers excellent customer service.

Positive

We did not use a different solution.

The initial setup is very easy.

I created and installed the solution myself.

The solution is expensive yet worth it. 

We did look at Smartsheet as well.