monday.com Reviews

We primarily use the board, and we use automation, rules, and different groups.

We use monday.com for our workflow. But we don't really have any issues with Monday.com.

We spend less time organizing our things to do. Everything is on the board on Monday.com and we don't have to discuss or assign or meet anymore. We just push a button and change the status and it's done. We work more efficiently since using Monday.com.

There are so many great features. All of them are great.

The filters are extremely useful. Since we work remotely, we can filter down to the task, to employees, to urgency, to everything. Every little detail we can filter down into. The filtering is the best part. 

All of our projects, tasks, and clients are on the same board so we can search for anything and we don't have to ask the others.

They improve the product regularly. We just go with the flow as it works perfectly for us.

The solution should have better integration. We have, for example, Ignition, our online contract platform. When the clients sign the contract online, it would be awesome if it could trigger Monday.com and create a task immediately. Right now, we are doing it manually. We were trying to connect Monday.com with Ignition through Zapier, however, it was too complicated. Therefore, integration would be awesome.

They need a bigger server or more space on whatever they keep this website on. Sometimes, when we have a huge board, it gets slow. They might need more resources.

The product could have more templates.

I've been using the solution since 2020.

The stability is endless. I don't have any projects that I cannot set up on Monday.com. It's so flexible. If you need something to organize your stuff, Monday.com is the best.

There are 14 end-users. Everyone works from their laptops.

The scalability is great. There's nothing I can't set up, no matter the size.

Technical support is awesome. They had some technical issues, a few weeks ago and they kept me posted. They replied back immediately. It was totally acceptable. They admitted to the technical issues and they did not argue. They did not ask me to refer to the router and stuff like that. Everything was good. Their support is good.

Positive

We tried many different platforms and none of them worked. Then, on Facebook,  an ad for Monday.com popped up and the company loved it.

We tried Karbon, and then Jetpack. They were not good. We spent more time changing and updating the status than the actual work.

Monday.com has more flexibility. Karbon did not have that many settings. Since we are a CPA firm, we have different projects and groups like tax returns, monthly closing, small tasks, and so many different items and tasks. Now, we have 14 users in this group and Karbon did not have that big flexibility to assign, and share tasks and responsibilities. We couldn't work it out. When we tried Monday.com, we found that we could change a lot more and update, and personalize everything specifically to the firm, or to the project, or the task.

The initial setup was easy. There are great tutorials and support.

There were three people who handled the deployment. I was one of them. There was a manager who did the workflow and the professional details. I did the operational side of the workflow and another individual did the overall review and is the owner.

The product does not require any maintenance. 

We did not use an integrator or consultant during the initial setup.

We've seen an ROI. The time we spent on organizing is a lot less than what we did before.

Previously, before Monday.com, our firm time was a lot higher. The firm time is when you are doing your organizing, saving documents, and checking your things to do. Now, it's a lot less. I would say 30% to 40% less time spent on organizing than we spent before. All of the time we saved, we carried over to billable time with clients.

We are customers and end-users. Our environment is 100% virtual, with everyone working from home. 

I'd rate the solution nine out of ten.

I'd advise new users to watch the tutorials. If you do not have the basic knowledge of how to use Monday.com, you can get lost very quickly.

When a platform has so many settings and solutions, that means that it's more difficult to set up everything, as it's not quick. When you set up a workflow, you have multiple options to choose from and then, when you choose an option, then you have other multiple options. You can mess it up pretty quickly. 

However, if you are watching the tutorials, and see and think ahead about how you want to set up your board and what you want to see, this platform would be perfect. That said, at first, you need to know what you want to see. A random setting up of boards, statuses, and labels will not be ideal. If you know what you want to see, then you can prepare. 

We were using it as a CRM to manage coaches and clients, but we were also using it for personnel, and we were using it for tasks. We had contacts in there. So, we were using it for all of that information.

We are no longer using it. We are transitioning this month to GoHighLevel.

It was the only way to handle all of our information. If we use Google Drive, it just gets out of control after a while. On Monday.com, we were able to identify the most important work that we had to do every day for the people who mattered. We had everybody on Monday.com. Once we understood the perspective of Monday.com, we could then see anything we wanted at a glance, and that was great.

It reduced project delays because it streamlined the handoff of information and transfer of information. It could have saved days or weeks, depending on what it was. The big hurdle was really setting up the automations and making sure that the boards talked to one another well. Once we did that, it was amazing. Work was done so much faster because people were notified immediately of what they needed to do. It made prioritizing what had to get done easy because you can just go through your email or your inbox and take care of something immediately.

It helps in breaking down silos within the organization because people can see in real time how they contribute to a project. So, something has to go someplace else and get signed off on, and then it bounces back, and it gets done. That is literally like someone walking over to somebody's office, "Put a signature on this one, please, and we'll get that done." You get faster responses when people get notifications from Monday.com versus a notification from me or from another person. Everybody gets pulled in at the right time, and you can see everything. If someone misses something, you can see it immediately because something or a process hasn't continued. The notifications or the ability to send notifications to people after-time also helps to organize outreach, sales calls, and things like that.

It provides you with the insights you need to empower decision-making because all the information is readily available, and it notifies you when things come in, when people respond to something, or when people submit the information. It directs the work for you. It's very easy to prioritize what you have to work on. You're able to see what's been assigned to you and what you have to work on, as well as oversee what's been assigned to other people.

The automations absolutely were the most valuable because they helped us create a system within Monday.com for all of our data. We did client intake there, and then we could send the client intake information. As soon as we selected a coach for that person, it would automatically go and notify the coach. It would send them an email and send an email to the client saying, "You've been matched, go here, do this." It was very easy to use, but it took work. It took work to build out the system that we wanted.

The visual presentations of the interface are very good, but you have to know that they're there before you can use them.

For me, it was very hard in terms of the learning curve because I didn't know the language of project management. The last time I built something, I was still using paper. That's the last company I opened, so being able to switch my head from paper to digital, from physical files to digital files, took adjusting. They nowhere talk about that in any of the videos, instructions, etc. All of the software assumes you know how to use it, which is a problem, particularly for older users or for people who are starting something completely new or starting something from scratch.

A mind-mapping function of some sort to help you when you first get in would be very helpful. That's the biggest thing because you don't know what you don't know, so you don't know if you're missing out on features. You don't know if you're missing out on anything. There are just so many things that can be dealt with.

I wish there were more templates because having to start from scratch was hard with a lot of things. It was not as intuitive. I wish there was a board builder function that could take you through creating your board and ask you the automation questions. Something like that, which is hands-on, would be very helpful.

I've been using it for almost two years.

It's a very stable platform. We never had any issues with regard to outages, etc. It's a very stable platform.

It's very easy to scale and add new users.

I have contacted them a few times. They send videos, and that's okay. It's hard never talking to someone. I'd rate their customer service a seven out of ten.

Neutral

We were using Excel, but we were using Excel poorly. We are now transitioning from Monday.com to GoHighLevel. We decided to go to an all-in-one solution so that we could do our funnels, our website, all the Monday stuff, our email campaigns, etc.

One thing that we can't manage in GoHighLevel in quite the same way is the project management tasks. So, we moved that back over to Excel, but because we used Monday.com, we now know how to use Excel better. We are now using Excel only for that one purpose now. We are not using it for anything else. The rest of the things are elsewhere, which is good because we don't need a ton of people. I can see everybody doing what they're doing in GoHighLevel in a way I couldn't see before because things weren't connected to one another. I can go into GoHighLevel, and I can see my website, and I can see my funnels, and I can see all of my data and all of my CRM data. I can see everything all in one spot. One limitation of Monday.com was that you have to connect it to other things. I know that Zapier is available, but that's just adding another connection or another piece of software.

I was involved in its deployment. In the end, it was pretty straightforward, but it was hard to know where to begin.

We did it all in-house. There were three of us who used it the most.

In terms of maintenance, often, you need to update your automation. Sometimes, you have to add new users, new coaches, or new clients. So, there is maintenance involved, and we learn as we go. If we find out that there's more information we need from someone, we need to add it to a form. It has been an evolution over time.

We had absolutely seen an ROI. It was the only place wherein we built the company.

It was fairly reasonable. For everything we were using it for, it was fairly reasonable.

I evaluated Asana and had seen one more solution, but one of my co-founders was using Monday.com herself and liked it. That's why we went with Monday.com. It was a recommendation from her.

If you're looking into implementing Monday.com, I'd advise spending some time going through all of its capabilities and options. You probably need to learn about automations and how they work so that you can use it to the best of your knowledge. A couple of times, I went on YouTube and saw videos on YouTube, which were helpful. I'd recommend watching the videos on YouTube because they're written from an outsider's perspective. Look at the actual features that it has. If there's a list of features anywhere, see and compare that against other companies, but also compare pricing for the long term because, in some places, you have to pay more with fewer users. Monday.com was pretty reasonable, and the jumps were good in terms of adding users and everything like that. So, you never get sticker shock with Monday.com.

I am 54, so the biggest issue with me starting my company was the technological lift. I found that I had a significant learning curve to be able to use Monday.com, but once I learned enough about how to use it, I found it pretty easy to use. It helps the way that it's structured. You have to learn how to think like a project management software, which is a skill you have to acquire so that you can then create automations, relationships, and things like that. If you're a non-technical person, the biggest challenge is going to be figuring out all the different ways it can be used before you can get into it and start using it well.

It can take a while to create a new project, but it's getting faster. When I first started, you had to create the project, but you didn't fully create it until you filled out the board and figured out all the different data points and other things you needed. It used to take much longer. Now that I've been using Monday.com, and I know what the possibilities are, I can create a new project in maybe an hour.

It has the Gantt reporting, but we didn't use it very much. We were able to sort things by their due date in order to show our priorities, and that was very helpful.

Overall, I'd rate Monday.com a nine out of ten.

I am an implementation consultant, so I help clients create workflows, automations and integrations in the monday.com suite of products. 

I also use monday.com in my own business to track clients (CRM) and client projects (work management).  

For clients, I have worked with the following verticals: real estate, non-profit, veterinary practice build-outs, insurance, lab management, and many more. 

monday.com assists me in marketing to new clients, tracking current client projects, billing, action items, etc. 

monday.com has so many features and the company continues to improve the product suite continually. I love the ability to create workflows, integrate with other products either through 3rd party apps or using make.com. 

One of my favorite features is the Updates section which allows the users to track conversations and/or emails within the monday.com product. No more going back and forth to email and trying to determine the latest thread and exactly where you are on the project.

I am impressed with the amount of features that monday.com continues to release on a consistent basis. 

I have been using the solution for over five years.

It's pretty stable, but they're transitioning its code to another platform. So, we are getting some stability issues. We get a notice that automations aren't working. They usually fix such issues within an hour or two. There have been very infrequent issues that have taken longer than a day. They're on top of that part, so I'd still say that it's a stable platform even though they are doing this transition, and we do have some messages that come through saying that something is down. It's more stable compared to others I've worked on.

It's very easy to add new users. It has the ability where when you add a new user to your account and you're over your allotted number of users, they just go ahead and bill you for that. You don't have to do anything. As long as you have a payment form, like most software companies nowadays, they'll just go ahead and bill you for that. It's extremely easy to do that.

monday.com has implemented additional ways to contact support. As they grow, I do not feel their support is as fast as it used to be with responses, but you do get a response. And when the chat feature works correctly, you can get an almost immediate response. I see support as a current area of improvement for monday.com. However, if you work with a consultant, you can get support from them and they have access to support in different ways as well.

Neutral

I've worked with many of the workflow management tools on the market in the past. I personally switched from Trello to monday.com due to the configurability, automations, integrations, and 3rd party app availability. I find it easier to use and accomplish what I wish for my workflow.

The initial setup is straightforward in my opinion, depending on your workflow, of course. 

I suggest using a vendor for your implementation. As an implementor, I help my clients map out their workflow, create the boards, automations, 3rd party apps, and integrations. I've seen many businesses try the setup on their own and then get frustrated and transfer to a different product only to have similar issues. As a software consultant for over 25 years, I've "rescued" a number of implementation that were not setup to the clients needs and therefore failed from the clients perspective.

I feel that the pricing for monday.com is fair for the features that you receive. Even for smaller businesses, I would suggest the pro plan for the features it includes. For medium to larger business, the enterprise plan includes many feature that you may need as your use of monday.com grows.

Monday helps our decentralized team connect digitally. 

Its flexibility allows information that was once only prepared and shared in one way to be presented in a way that is appealing and even more useful for other disciplines, without fundamentally changing the way a person needs to work. 

It also allows us to show aspects of our project to our volunteers in a way that doesn't break the bank. The guests feature is important for an organization like ours, that spends a lot of time connecting and communicating with people from coast to coast.

Our teams know about candidate launch deadlines, and it takes the burden of an organizing staffer being required to also make sure every department head has been alerted to an event, even if it's as granular as a task handoff. 

All our info, all in one place, is infinitely expandable with a myriad of integrations that work like a charm. We were able to remove bulky, siloed CRMs and tools that perhaps only one person from one team would use, and consolidate everything into Monday. 

Cross-team collaboration shifted from challenging to "just the way we do things" overnight. 

External facing development boards, countdowns, email alert systems for deadlines, and progress summaries have been great. Having all our stuff in one place, within one tool is extremely helpful. 

Being able to pull entire departments into their own ecosystem, while managing the user access from one dashboard is incredibly valuable. 

One of the best features I can speak to is getting alerts based on status and progress, task by task. Monday has really changed the notion of update meetings for our team- we can view updates at a glance, and get as granular as we need, or take a wide-angle view of the entire organization's progress. 

It's always great to get more training support for new folks. We highly recommended it so that you are able to get the most out of the platform. 

This isn't a platform where you scrimp on the training and send one person to bring back knowledge. Monday is different things to different people, and context matters. Everyone should be immersed in its workings if you want to truly revolutionize your organization. 

The feature set is so robust, that my suggestions are really quite narrow in scope - as basic as expanding the color palette to folders in a workspace. 

My organization has been using Monday for three years. 

I've found Monday to be a very stable platform. Over the course of my using Monday, I cannot recall a time that the service was down or inaccessible to me. 

It scales up and down, depending on your contract. 

Nothing to complain about in terms of technical support. They are responsive, engaging, and always checking in. 

Positive

We used several different solutions and Monday took care of many of our other 3rd-party tools - everything from our CRM to our helpdesk to our research. Those 3rd party tools we had to keep were easily integrated into Monday. 

The solution offers a fantastic team setup and support options. It's a la carte and scales up to a more robust integration. 

I run two different instances of Monday, one in-house, one through the vendor team. I am partial to the in-house. 

We haven't done the exact math on this, however, in morale alone, the return is a net positive. 

I'd advise new users to get the training you need for all the staff who will need discrete spaces carved out on Monday.

Don't get me wrong, Monday is easy to pick up and use for folks who don't need to do deeper stuff, however, your organization will need to consider how best to integrate the tool into your business. 

If there are choices, only integrate the parts of your business that you want to relieve from being crushed under the weight of your organization's ad-minutia. 

Monday was the first alternative to our current toolset that we looked at. 

Monday is a whole-team solution. Make sure everyone gets a crack at seeing how they could use it- and let them play around a bit with the new ideas presented via the toolset. It's fun. 

I use Monday.com to manage four different content editorial calendars. There are several different approval processes for each calendar, and Monday helps us submit content as updates, and have them reviewed, approved, and ready to publish all in one platform. 

Once the content is published, it remains on the Monday board so we can see which items were completed in the past and whether they need to be updated again. 

In the past, I’ve also used Monday to manage a social media calendar. It was the easiest way to keep track of social media posts, even with ownership of many different platforms. 

It has kept us very organized. 

In the past, we used email to send content items back and forth for review. In this shuffle, items would get lost in inboxes. Sometimes, Word documents would be shuffled so colleagues may be editing older versions. 

With our Monday calendars, content stays on one platform, so version control is stronger. 

We use automation, so it’s also helped us stay on deadline by including reminders as the dates approach. 

At a glance, Monday tells us whether we’re producing enough content. 

Automations have proven most valuable. Most notably, when I mark a pulse as “complete” it automatically tags a colleague. This means I no longer have to manually send emails to colleagues to push items along the approval process. 

It also saves us room for error - if a colleague forgets to send an item to the next person, it no longer costs us time because the next person is already tagged. As mentioned above, these automations also help us to stay on time. 

With the timeline feature, if a content update is nearing or past its due date, the date will turn red and I know to prioritize it. 

It's very simple to use and very useful.

It would be beneficial to have the ability to toggle between the traditional Monday.com pulse view and a monthly calendar view. Sometimes I’d like to see a more high-level overview of what our content looks like for the entire month or quarter. 

For social media management, it would be incredibly useful if Monday could connect to social media platforms so that we could schedule and publish social media content directly from our calendar. For planning purposes, this would also tell us right away whether posts had too many characters or whether photo or video files are small enough for each social platform. 

I've been using the product for over two years.

The solution is fairly stable. There are sometimes outages, however, they’re transparent about those. 

I'm not sure if the product can scale.  

So far, technical support is very transparent during outages. 

Positive

We used Trello before. We switched when my organization decided to use Monday. 

I wasn’t involved in the setup. 

We used a vendor team, however, I'm not sure about expertise. 

I wasn’t involved in the licensing process. I don’t know much about pricing.  

I wasn’t involved in the decision making process. 

Our business uses Monday.com to communicate assignments to each of our departments. Our management then receives the notice of the new assignments, can communicate with other staff in an organized location related to the said assignment, and can do all of this for multiple assignments at once. 

Monday.com is a very organized and easy-to-use tool. 

We also use this tool as a way to track the status of online sales. We only have about half a dozen of online sales active at any time (we are 99% storefront retail, with very rare cases of online sales) and Monday.com allows the storefronts to keep track of the online sale status all in one convenient place that one of our users keeps updated as the status of the sale changes.

Our business has produced a new level of communication and understanding of work needing to be completed that we did not have prior to using Monday.com. Prior to using Monday.com, we were primarily using texts and phone calls to communicate, but by not using an all-inclusive form of communication, a lot of vital information was lost in the weeds and Monday.com has resolved all of these issues. Monday.com allows us to keep all communication local to the problem in question, while not losing the information needed to succeed.

The communication/update section on each assignment is excellent. The ability to ask and answer questions and update each other on the progress of an assignment, while staying in the confines of that specific assignment, while also not disturbing other assignments or adding confusion is a priceless asset. 

As I included in my previous answer, we were primarily using texts and phone calls to communicate, but by not using an all-inclusive form of communication, a lot of vital information was lost in the weeds and Monday.com has resolved all of
these issues. 

Monday.com allows us to keep all communication local to the problem in question, while not losing the information needed to succeed.

There should be on-screen PC/Mac notifications when the website/service is not open on the screen. If they made it similar to a social media notification, that would be a bonus. From what I've been able to find, this is not a current feature with Monday.com. 

Another area of improvement would probably be a form of inclusion from outside sources of communication. I would love to be able to read a Monday.com notification on an Apple Watch, use voice-to-text to respond to the said notification, and then have that response get added to the Monday.com assignment in question.

Again, these may already be implemented in some form or fashion, however, I have yet to find them.

Our business has been using Monday.com for almost two years now.

Our company's instance of Monday.com is cloud-hosted and we have no impression of the service halting in the future. We plan to use this service as our sole project management solution.

Our company's instance of Monday.com is fairly small compared to other instances that I have seen. Our company only has around 25 employees that use Monday.com on a day-to-day basis. We keep everything within a couple of pages, and I've seen corporations that have dozens of pages open within their instance with each page essentially being used as an individual storefront. I have definitely seen cases of use where we could grow our company's instance into much more in-depth management, however, we have yet to see a need to.

We have had minimal communication with customer service and/or support, only due to the fact that we haven't needed support in any way so far. Everything has run smoothly.

Positive

We have tried multiple solutions in the past (Asana, Whatsapp), however, have found that Monday.com has been the easiest product to integrate completely into our day-to-day with our staff. 

We have a staff of upper-level management that doesn't always want to conform to new technological inclusions into our business, especially on a day-to-day level, and we have had little to no push back on our integration with Monday.com. 

All levels of management use it on a day-to-day basis and company-wide, we have had great success in communication and a higher rate of completion by the deadline on projects and assignments created within the Monday.com platform.

The initial setup is completely straightforward. Our VP had no issues setting up the service for our company.

The solution was implemented in-house.

Our ROI with Monday.com is primarily based on job accuracy and completion by goal dates issued by upper management. While we don't directly quantify a financial ROI for Monday.com within our business, we do acknowledge the growth in information retainment, higher job accuracy within our lower-level staff, and higher completion by goal dates company-wide since implementing Monday.com into our business.

I'd advise new users to prepare to budget around Monday.com being a needed product that is never considered a dropable product. It has become a massive asset to our day-to-day production, and we plan to run full speed with Monday.com as our primary project management tool. 

It was extremely simple and easy to set up for our vice president who was then able to individually invite the required staff into our company's instance of Monday.com, and within an hour he had created the infrastructure that we have operated for the last two years.

As I said previously, we have tried multiple solutions in the past (Asana, Whatsapp). I have found that Monday.com has been the easiest product to integrate completely into our day-to-day with our staff.

Monday.com is a fantastic project management tool that our company would recommend to any company working in any field with a deadline.

We primarily use monday.com for project management within our department, which includes sales, operations, and engineering.

monday.com makes it very easy to input any information. The style and format are user-friendly, making it practical for our needs despite some network issues.

The need for a stable connection is critical as there are network issues that slow our processes down. 

Additionally, the synchronization feature is not functioning optimally.

I have been using monday.com for two years.

There are issues with stability, such as network and performance slowdowns.

We only use it within our department, comprising 50 to 70 people. We are uncertain about its scalability in other departments.

I've never contacted customer support for monday.com as I am not responsible for managing the tool.

Neutral

The initial setup was easy. I would rate it an eight out of ten for ease of setup.

We are considering building a custom tool in our company rather than using another commercial tool.

There must be other tools more useful than monday.com, but so far, it's good for our needs. I would recommend it for normal company users with standard project management requirements.

I'd rate the solution seven out of ten.

We use the solution for various purposes, including demand management, project management, logging pre-sales activities, and planning. It helps us keep track of customer budgets, leads, and other important information related to demand and project management.

The tool's most valuable feature is its intuitive interface, which allows project managers to create comprehensive project roadmaps. This interface lets us list tasks and allocate them to team members, tracking who works on which task and when. We utilize it for project management from the initial phase.

The solution is flexible. The grid-based interface allows for customization, so I can focus only on what's relevant. This flexibility and dynamic sorting among the columns are strong features. Another valuable aspect is the board feature, which allows for much customization. You can organize your work, weeks, or schedule according to your preferences.

monday.com's dashboard feature helps boost my team's productivity. I've found the Azure DevOps integration to be the most beneficial. I believe there are third-party extensions available on the marketplace that fill the integration gap. It seems that monday.com is working with vendors in the market to make more of these integrations available.

It's a great tool. It allows me to manage many things in one place, both my tasks and day-to-day interactions within the team. I think the whole team resonates with it. 

I believe the reporting functionality could be improved on monday.com. While some reports are accessible, this area has room for enhancement. For example, including a Gantt chart in project planning would be valuable. This addition could make monday.com more competitive with tools like Microsoft Project. Overall, I think there's potential for improvement in the graphical interfaces and reports provided by monday.com.

I have been working with the product for one and a half years. 

We haven't experienced any lag so far. We use monday.com for cross-team collaboration. I can attach files and it works like a charm. The cloud version is very responsive for us, which is great. I rate its stability a nine out of ten. 

I rate the tool's scalability a nine out of ten. My company has 400 users who spend at least an hour daily using it. 

We switched from Jira because monday.com offers a much more intuitive interface. It's more stable and has a simpler learning curve. Additionally, the interface is more visually appealing and easier to navigate than Jira, which we found to be more complex.

I rate the tool's deployment ease as seven out of ten. I found the installation process to be straightforward. Setting up multifactor authentication may take some time for those who are not tech-savvy. 

Within a week of management making the decision. It was up and running quickly, taking only a few hours or days for setup. Overall, I would classify the deployment process as simple.

We can see ROI due to the solution's ease of use and improved management capabilities it offers. It has certainly alleviated a lot of pain points for us in management.

I rate the tool's pricing a six out of ten. 

I rate the tool a seven out of ten. My advice would be to explore the capabilities that it provides. Many people overlook some of its features. For instance, check out the options available in the marketplace. There might be integrations or extensions that monday.com doesn't offer out of the box, but third-party extensions can fill those gaps. Also, take a close look at the features within monday.com. Consider what you need to customize versus what it offers out of the box.