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reviewer1849572 - PeerSpot reviewer
Loan Analyst at Bluefire Mortgage Group
User
Saves time, helps clarify task status, and offers great automation
Pros and Cons
  • "I have found the automation very useful for reminders."
  • "More demos on how to navigate and set up certain functions could be helpful."

What is our primary use case?

We use this solution for organizational purposes including when certain actions are needed from other members of the team. 

It also lets others know what stage we are in our processes. The status updates make meetings smoother by having specific questions based off notes that are inputted into items needing to be collected. The assigning feature also delegates tasks to certain memebers which can be alleviating to those who do not want to constantly tell other what to do. It is a nice touch to just notify someone that a certain task is their responsibility

How has it helped my organization?

It has made us more efficient by cutting back and forth conversations that can be eliminated with a glance of the workflow board. 

The certain board views for users that use different functions are amazing too as the board can become very overwhelming when there is a bunch of information on there. This view can help digest items that pertain to the tasks that you mainly focus on. 

I also noticed that people were more aware of what is needed when notating properly. This can help efficient ways to request items that are falling by the wayside.

What is most valuable?

I have found the automation very useful for reminders. There are constant reminders of important items that need to be taken care of at a certain time in our loan processes and these reminders eliminate any compliance issues that we may run into by forgetting to send certain disclosures out. The timeline of loans is always on its own timeline and has its unique constraints that make timing very valuable to us. 

The more time we save having fewer conversations about where we are at in the process the more time we have to execute other items.

What needs improvement?

More demos on how to navigate and set up certain functions could be helpful. There are a lot of features that do not get utilized for the simple reason that people do not know how to make them work. If there were more step-by-step processes, the public could learn how to utilize every feature Monday has to offer. There is a learning curve to having the board work for you. However, overall, it is very simple to use and the features need more exposure to help those who may take advantage of the automation.

Buyer's Guide
monday.com
March 2025
Learn what your peers think about monday.com. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.

For how long have I used the solution?

We have been using this for one and a half years.

What do I think about the stability of the solution?

The stability can be spotty at times, however, it happens very rarely.

What do I think about the scalability of the solution?

The scalability is impressive. The amount of users that can engage with this is unlimited.

How are customer service and support?

I have not had to call them quite yet.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using Trello beforehand and we had more sale volume to the point that it was not supporting us well. Monday helped alleviate a lot of pain points that we ran into when trying to find an organizational tool to help our workflow

How was the initial setup?

The setup was straightforward with the exception of the coding features.

What about the implementation team?

One of our associates set up the whole system. It took many meetings to agree on how the board should look and what we should focus on.

What was our ROI?

I can't quantify ROI quite yet.

What's my experience with pricing, setup cost, and licensing?

It is very reasonably priced and worth the effort to get workflows down as there are many features that can help other businesses function efficiently.

Which other solutions did I evaluate?

We honestly tried this solution shortly after Trello and did not find any other competitors that we were interested in. Although Salesforce is one of the other platforms we were considering, the costs did not make sense for us.

What other advice do I have?

I advise that the company has one person curate the website. It can be messy having many editors and items getting deleted by accident.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Erik  Hupjé - PeerSpot reviewer
Founder & Managing Director at R2 Reliability
User
Cost-effective, has easy collaboration capabilities, and helps track tasks
Pros and Cons
  • "Monday.com has made it much easier to keep track of a wide range of tasks whilst we have a team distributed over multiple countries and timezones."
  • "We'd like integration with SharePoint so that it becomes easier to find and share files stored in SharePoint."

What is our primary use case?

I run a small company with a virtual team spread across three countries and three different timezones. We manage all work through a range of boards on Monday. Whether that is projects like the translation of an online course, or ongoing tasks like keeping track of which expenses are missing receipts in our bookkeeping software, to a recently developed social media posting calendar we are moving more and more towards Monday

We are also looking at customer support (tickets) and a board for company objectives and KPIs.

How has it helped my organization?

Monday.com has made it much easier to keep track of a wide range of tasks whilst we have a team distributed over multiple countries and timezones. It saves a huge amount of email and people can update their tasks when required. Others can review progress or comment on it. It also allows my team to progress work with myself only having to be involved at the last step to review and approve.

We are progressively also saving money as we turn off other software platforms and move as much work into Monday. We recently turned off an expense social media scheduler for a combination of Monday and Canva (which we already had).

What is most valuable?

I love that on Monday.com I can invite as many 'guests' into our account as I need, that has made collaborating with freelancers much easier and more cost-effective. This was one of the key reasons I left another platform - it was simply to expensive to add freelancers as they all required their own paid access. With Monday.com I can have my core team with full paid access and then get as many freelancers onboard as required when we are working on a project.

There is also a continuous stream of improved functionality that opens up new possibilities. 

What needs improvement?

Without having to go to the Enterprise level, I would love to see better:

Access controls so that we can securely build boards that we can share with clients to manage their work/projects (and in our own branding and own URL).

Integration with SharePoint so that it becomes easier to find and share files stored in SharePoint.

Integration with Canva so we can add a URL from a Canva design in our social media planner and it automatically shows a preview of the post image without having to also attach the Canva design as a PDF to the item on Monday.

For how long have I used the solution?

I've used the solution for almost three years.

What do I think about the stability of the solution?

The stability is excellent.

What do I think about the scalability of the solution?

The scalability is excellent.

How are customer service and support?

I did reach out to support once or twice and they were helpful and fast.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used Asana before and I switched as it was too expensive to have freelancers or ad hoc users (they all needed a paid account).

How was the initial setup?

The initial setup is simple.

What about the implementation team?

We handled the initial setup in-house, however, I did reach out to support once or twice and they were helpful and fast.

What was our ROI?

ROI has been very good.

Which other solutions did I evaluate?

We looked at both Asana and Trello.

What other advice do I have?

When you put in some time and effort to understand what is possible and encourage your team to explore and play around, it is quite amazing how much you can do with the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
monday.com
March 2025
Learn what your peers think about monday.com. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Cailin Diana - PeerSpot reviewer
Graphic Designer at Content Merchants
User
Improves efficiency with a great Inbox and excellent customization capabilities
Pros and Cons
  • "The board customization is an incredibly valuable feature."
  • "I struggle to use the mobile version of Monday.com."

What is our primary use case?

We use Monday.com as our primary method of communication in an entirely remote agency environment. 

The agency went remote at the beginning of the pandemic and needed a communication and file sharing solution as we were no longer sharing office space. 

We use Monday.com not only to communicate throughout the workday but also use it to manage individual jobs and deadlines for these jobs. We also use Monday.com to share project files with one another so that we can work collaboratively on our projects.

How has it helped my organization?

Before we started using Monday.com we were using an alternative project management software, however, the features were relatively limited in comparison to Monday.com. 

Monday.com has improved the efficiency in which we manage jobs and clients. It has also improved our overall company communication and effectiveness. Monday.com has allowed us to maintain a company culture and working structure while working completely remotely. It helps us manage our deadlines effectively and ensure that we stay on top of all of our deadlines.

What is most valuable?

Personally, my favorite feature on Monday.com is the Inbox. The Inbox helps me identify the most important notifications as these are the ones that I specifically mentioned. This ensures that I don't miss any pressing questions or briefs from my team. 

I also find that board customization is an incredibly valuable feature, we are able to customize the columns of our boards according to our needs and the role that a particular board plays in our organization. Board customization helps us to make Monday.com fit our individual needs as an organization.

What needs improvement?

I am incredibly happy with the desktop experience of Monday.com, however, I struggle to use the mobile version of Monday.com. Monday.com's mobile app would be an incredibly useful tool allowing me to manage jobs and touch base with my team on the go, however, the mobile app is not suited to a mobile user's experience. The Monday.com mobile app is similar to the desktop app just smaller; I find that the information is cramped and hard to navigate. The desktop format is not suited for a mobile user experience and I think that the user experience of the Monday.com mobile app needs to be completely rethought.

For how long have I used the solution?

I've used the solution for about two and a half years.

What do I think about the stability of the solution?

Monday.com is very stable. In the last 2.5 years of using the platform, it has only been down once or twice and for relatively short periods of time and did not disrupt the workflow.

What do I think about the scalability of the solution?

I work in a relatively small team and Monday.com is incredibly useful for our team size in regards to communication and costing. However, the platform is scalable and would help the efficiency of larger teams and companies as well.

How are customer service and support?

We, fortunately, have not had issues with Monday.com where we have needed customer support, however, on the few occasions where the platform has had outages their website. https://status.monday.com/ has been invaluable in keeping us in the loop in regards to the outage and what is being done about it.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prior to using Monday.com, the company made use of Trello. Trello was a useful software and easy to use but did not have as many features or as much customization as Monday.com. 

How was the initial setup?

Yes, Monday.com was very straightforward in terms of setup. I did not find that starting on the platform was complicated and got the hang of using the platform very quickly.

What about the implementation team?

We used the solution in-house.

What's my experience with pricing, setup cost, and licensing?

Monday.com is incredibly useful for smaller teams as you pay per user on the platform. We use the Pro package, however, there are other plans for different prices as well.

Which other solutions did I evaluate?

We looked at staying with Trello and we looked at other software such as Todoist and Microsoft Teams. 

What other advice do I have?

Monday.com is by far my favorite work-from-home solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1909125 - PeerSpot reviewer
Owner at Rendoo.studio
User
Great categorization, provides clear overviews, and integrates into other solutions
Pros and Cons
  • "We have project overviews to keep track of each client and project and I can also see what the other managers are doing."
  • "Monday could be improved if it could be linked with Google Calendar."

What is our primary use case?

I own a 3D design studio in Belgium and work with several clients in Belgium and the Netherlands. My team consists of 12 3D artists and three project managers. 

We work on up to 30 projects at the same time which means keeping track of each and every project can be difficult and get very messy sometimes. That's why we use a tool like Monday to keep a good overview of each project and in which phase each project is. 

We track the next deadline, the amount of previews that our client has already gotten, extra notes, etc. Basically, it helps us to be organized and never have a project fall out of sight.

How has it helped my organization?

Monday has given us a clear overview of all our projects as well as all our tasks.

We write down to-do lists for the other managers so they know what's a high priority and a less high priority. We can also see which task has been done which is super handy.

We have project overviews to keep track of each client and project and I can also see what the other managers are doing. Is the project ready or still in review. Now I can just look on Monday and see what is going on internally. We save a lot of time with this.

We also have integrated Monday into many other systems like Airtable and Stacker and built a whole system around it to make our lives so much easier.

What is most valuable?

The most valuable feature of Monday is that we have a clear overview of what is actually going on in our company.

I can see in which phase a project is and what the next deadline is as well as if the project is on hold or almost done. 

Each project is categorized between the different 3D renders that get ordered and we can keep track of each individual render step-by-step. 

When I am away my other colleagues can check the Monday board and find the status of each project that I have been working on. The note option makes it very convenient to leave little remarks for my colleagues as well.

What needs improvement?

Monday could be improved if it could be linked with Google Calendar. This way, I can add deadlines directly on Monday for my whole 3D team and they can automatically see it in their Google calendars or the general calendar when their next deadline is going to be and for which project. Now we fill it in separately and it could save us a bit of time.

We also use Clockify to track the time spent on each render. Maybe it would be handy to have some type of clock or icon that shows how much time is left within the budget that the specific project got sold for.

For how long have I used the solution?

I've used the solution for 1.5 years.

What do I think about the stability of the solution?

So far, we had not had any incidents with Monday.

What do I think about the scalability of the solution?

We have an automation in place that allows us to easily duplicate setups.

A standard workflow is pre-made and it saves us a lot of time when starting up a new project.

We set up our project in Airtable and all the data gets processed on Monday automatically.

How are customer service and support?

Customer service replies fast and has helped me many times.

I can't say anything bad about it.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use another solution.

How was the initial setup?

Standard templates were not suitable for our company after a while.

We, therefore, built a whole automated system with a professional which is quite complex to do ourselves.

What about the implementation team?

We did not have any outside help. 

What was our ROI?

There is no way of directly measuring an ROI, however, it's my understanding it saves us a couple hours per week.

What's my experience with pricing, setup cost, and licensing?

Monday can get expensive if you want to add a lot of members to it. Only members can change things on the board. Click-up is free, however, Monday is just much easier to work with so that's why we went with Monday.

Which other solutions did I evaluate?

We also looked into TrelloAsana, and Click-up.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1848378 - PeerSpot reviewer
Works at Mediacom Communications Corporation
Real User
Great automation, good filters, and helpful sub-items
Pros and Cons
  • "Being able to add comments to line items makes it easier to provide updates on tasks and flag if there are delays or issues in completing something."
  • "Being able to create 'sub-teams' so people in these teams can be assigned to tasks in one go and receive updates on the progress of tasks would be useful."

What is our primary use case?

We use the product for managing tasks within our paid search team. We work across multiple clients and channels. Monday allows us to track the team's progress in one place. 

One of the main tasks we use Monday for is preparing for new quarters and making sure everything is set up for campaigns to go live when planned. 

It also helps us keep track of optimizations we make throughout the quarter. At the end of the quarter, we can then download the board with the complete list of tasks and build a timeline of when different actions were taken and how these impacted our campaigns' performance.

We also use it to track the training and onboarding of new team members as well as annual leave so that we can make sure we have enough team members during peak times when the workload is highest.

How has it helped my organization?

The product makes it much easier to manage and organize workload within the team since you can easily see what tasks are assigned to who, and how long these are expected to take. In turn, this means we are able to meet deadlines and keep to clients' expectations in terms of timelines for different deliverables.

It also allows members of the team to take ownership of their tasks, whilst keeping everyone in the loop of what is going on within each project/campaign.  It makes it very easy to collaborate and share ideas.

What is most valuable?

The automation feature makes it really easy to replicate recurring tasks that we carry out each quarter and makes boards much easier to maintain.

Filters for different team members make it easy to see what you have to do on a weekly or monthly basis and stay on top of tasks.

Being able to add comments to line items makes it easier to provide updates on tasks and flag if there are delays or issues in completing something.

The sub-items feature makes it easy to delegate sub-tasks to different members of the team for longer-term, bigger projects.

What needs improvement?

Being able to create 'sub-teams' so people in these teams can be assigned to tasks in one go and receive updates on the progress of tasks would be useful.

They need to improve the timeline view. This would be really useful to us if there was more detail in this view, particularly for longer-term planning, to figure out where we have extra capacity throughout a quarter to do additional optimizations for our campaigns. It would also be good if it was possible to get a view of this across boards to get an idea of the overall workload.

For how long have I used the solution?

I've used the solution for two years.

What do I think about the stability of the solution?

We have not had any issues.

What do I think about the scalability of the solution?

This solution works well for teams of three to ten however, not much higher than that.

How are customer service and support?

I have never needed to contact customer support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have previously used Trello, however, not in my current role at my current company.

How was the initial setup?

I was not involved in the initial setup.

What about the implementation team?

I was not involved in the initial setup.

What was our ROI?

I don't know what our ROI is.

What's my experience with pricing, setup cost, and licensing?

I'm not aware of what the pricing is.

Which other solutions did I evaluate?

I was not involved in choosing the service.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1851099 - PeerSpot reviewer
Rigging Supervisor, CEO at Lets Rig IT
User
Quick to learn, easy to use, and offers good search functionality
Pros and Cons
  • "It is easy to use and our processes are much better organized and reviewed."
  • "Expanding the analysis to contain all boards in a specific folder without having to add them manually would be ideal."

What is our primary use case?

The product is used for production management in 3D animation - rigging. It's used for sharing news from the industry. We have production coordinators, riggers, and often modelers and texture artists on board. We are considering including clients too. 

It is useful to follow our deadlines and team allocation and to communicate quickly. 

Over the last three years, we did not consider any other solution since the price and value simply fit. Monday.com also offers interesting options to upgrade and use external tools. We also plan to connect it with our e-shop and add more automation.

How has it helped my organization?

It's been a game-changer. It is easy to use and our processes are much better organized and reviewed. 

Everyone is immediately informed about updates either via a web browser or a mobile app. We like the tag person/everyone on board/everyone on item options. 

It saves us tons of emails and clutter and lost communication. All information can be searched and found quickly - the Search option is great. 

Inviting and adding new members is easy, and we also like Guest mode for short term often external artists. 

Also, Monday.com is always quick to learn and offers intuitive UI.

What is most valuable?

We really appreciate task assignment features with deadlines and also project boards which are easy to manage. 

The visibility into who has seen the post and how (browser, app) is great. For admins, there is a very easy UI to manage the account and users. We have great search functionality based on filters (Active, Member, Guest etc.). How it affects the account cost is great for cost control. 

We also like Subtasks which keep everything more contained and tidy. 

A great feature is the ability to connect external apps. This greatly expands the spectrum of integration of Monday.com within specific uses.

What needs improvement?

We'd like an optional project header image. This would help us to get oriented on what the project is about. The image can say much more than words very fast. 

Expanding the analysis to contain all boards in a specific folder without having to add them manually would be ideal. 

The same analysis but for all Members, optionally guests, to see their activity, capacity, performance meeting deadlines or their cost-effectiveness (Time / Cost) would be great. This would help us to evaluate team and company performance and make better management decisions. 

We would welcome support for Quicktime video formats being able to play in the Posts (pulses).

For how long have I used the solution?

I've used the solution for three years.

What do I think about the stability of the solution?

We always can access the data from boards. There have only been a couple of times when Monday.com was down. Overall, it's reliable and stable.

MORE INFO (added 6th may 2022):
We could not access Monday.com server - but this happened maybe 3 times during 3 years. Maybe some maintance.

What do I think about the scalability of the solution?

The scalability is very good.

How are customer service and support?

Support is great. It is fast and very friendly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used TeamGantt in 2018. It was not so intuitive and did not offer so many features. Monday.com seemed much more fun to use and easy to get started. I saw a youtube ad for Monday.com that looked fun and it was easy to test it. It matched my idea of what team management should look like, so we switched and used it until now.

How was the initial setup?

The initial setup is very easy and intuitive.

What about the implementation team?

We installed and learned Monday.com ourselves; there are many tutorials online.

What was our ROI?

We've seen 100% ROI.

What's my experience with pricing, setup cost, and licensing?

I'd advise new users to start with a basic license and see if that's enough or some features would be worth updgrading. It is really cool how Monday.com shows more possibilities in upgraded versions.

Which other solutions did I evaluate?

We thought about Trello and Asana, however, I first tried Monday.com due to all of the commercials running on youtube.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1850880 - PeerSpot reviewer
Digital Marketing Specialist at Nonin Medical, Inc.
User
Great dashboards, helpful integrations, and helps streamline documentation
Pros and Cons
  • "Our team uses the platform for many different functions, and the ability to have multiple Kanban boards that are integrated into various other platforms our team uses has helped us become more efficient in our content creation strategies."
  • "It would be helpful to have a direct comparison table/spreadsheet for Monday.com versus Asana and the many other project management software platforms."

What is our primary use case?

Monday.com helps us streamline our documentation and asset creation process. We also have integrations in our social media environment to assist with the content scheduling and cross-functional communication between the marketing and sales departments. 

Monday has helped us track our open projects, and complete projects more efficiently for our marketing and sales teams, it also provides visibility into the work we are doing and the cycle time from when a project is opened to when it is marked as completed. 

We also use Monday in our weekly team meetings to discuss our upcoming focus areas for the week and prioritize the work we will be doing. 

How has it helped my organization?

Our sales team felt 'out of the loop' when it came to upcoming social media posts and newly published sales collateral. Thanks to Monday.com's many integrations, we were able to establish a new channel within Microsoft Teams and Slack where the sales team can go to preview upcoming sales and marketing content, thus streamlining our communication process between the marketing, communications, and sales departments. 

It also provides visibility for our leadership team as to how much time we spend responding to cross-functional requests versus marketing communications projects/pieces. 

What is most valuable?

Our team uses the platform for many different functions, and the ability to have multiple Kanban boards that are integrated into various other platforms our team uses has helped us become more efficient in our content creation strategies. 

We also use dashboards to track how our projects are progressing and view how many open requests we have to complete. 

As I have mentioned before, the integrations between Monday.com and various other software platforms have allowed us to streamline our communications and content creation processes, thus reducing the amount of time our team spends dedicated to these various tasks.

What needs improvement?

It would be helpful to have a direct comparison table/spreadsheet for Monday.com versus Asana and the many other project management software platforms. Our department recognizes that Monday.com is the right tool for us to use given our team size and use case, however, our IT department has been pushing us to consolidate software platforms and the use case for Monday.com has been brought into question since they are most familiar with Asana

It would also be helpful to have a social media connection between the Monday.com platform and the various social channels (i.e. Facebook, Twitter, LinkedIn, YouTube, etc.). It would eliminate our need to use Monday.com and a social media management tool when publishing social content. 

For how long have I used the solution?

Our department has been using monday.com since 2018. 

What do I think about the stability of the solution?

It is highly stable and we have never had any technical issues.

What do I think about the scalability of the solution?

Monday is a highly scalable solution. It has helped us when we were at our peak business and as a growing organization, it also helped us when business was slow and we had to reduce our workforce. 

How are customer service and support?

We have never had any technical support issues, however, the customer support team was very responsive when we were looking to add more user seats. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was extremely straightforward as there are many board templates to help new users get started with the platform.

What about the implementation team?

We implemented the product using only our in-house marketing communications and IT teams. 

What was our ROI?

ROI isn't something we track since the pricing is so reasonable.

What's my experience with pricing, setup cost, and licensing?

There is a large variety of pricing and plans to help meet the needs of any organization. 

Which other solutions did I evaluate?

Our information technology department has pushed us to use Asana, however, with our large archive of past projects and open requests, it is more efficient for us to continue using the Monday platform.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chief Executive Officer at ini.agency
User
Great mirror column and guest access with great flexibility
Pros and Cons
  • "Guest access for the client significantly increases their loyalty and understanding of the value of what we do for them."
  • "The solution could improve messenger-based communication with clients in CRM."

What is our primary use case?

We primarily use the solution in our digital marketing agency. We provide services in design, video production, advertising, and web development. Also, our team is often trying to launch our own projects. 

On Monday, we manage our human resources, our equipment as cameras and lamps, distribute the workload, and plan tasks. In addition, we have automated our financial statements, and keep records of sales, contracts, and communication with customers.

I really do not know of any process in our business that does not go through Monday, except that we sometimes communicate in Telegram.

How has it helped my organization?

Now all our processes are in one tool. This saves the team time and energy.

Before that, we tried different systems, including industry solutions, however, they did not bring so much pleasure to the work. They were enough for a couple of months, after which they turned into a garbage dump.

Monday is so flexible that even we are not as flexible as it is. Any idea and change in the organization are implemented in a couple of hours. It helps a lot to try more, make more mistakes, and come to the right decisions faster.

What is most valuable?

The most valuable aspects include:

1) The mirror column which turns Monday into a serious interactive database that can cover all our processes. We have linked all aspects of the business together and there is no more duplication of data in the tables. This is difficult to do if you have never designed a database. In our case, we immediately realized that the mirror column allows you to make boards and powerful systems.

2) Guest access for the client significantly increases their loyalty and understanding of the value of what we do for them.

What needs improvement?

The solution could improve: 

  • Messenger-based communication with clients in CRM
  • Telegram integrations and notifications
  • Diagrams that better understand the timeline column (as Workload does). I really need an option to distribute the values from the "number" or "formula" column by all the days that the timeline column covers
  • Date-based diagram view (as workload or timeline view, with the diagrams)
  • Item group as a Kanban separator - not only a status column
  • Automation of timezone settings
  • More options for board-view sharing by links

For how long have I used the solution?

I've used the solution for two years.

What do I think about the stability of the solution?

Just once we had problems with the connection. However, they are progressing in that field.

How are customer service and support?

The solution is very helpful. The product is so intuitive that we very rarely need support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did use other solutions, including:

  • Trello which was too hard to build relations between boards
  • Notion which had an interface that was too simple and low-power
  • Team Gantt which made it hard to share files
  • Google Sheet which was hard to keep 
  • ClickUp which was too hard to build relations between boards

How was the initial setup?

At first, we didn't understand the full depth of the product. After a while, we realized that everything is possible and more.

What about the implementation team?

I did the initial setup by myself.

What was our ROI?

For us, Monday is an inseparable part of our business.

What's my experience with pricing, setup cost, and licensing?

I'd advise people to use the pro version only. It's pointless to buy the others.

Which other solutions did I evaluate?

We evaluated ClickUp.

What other advice do I have?

New users should find a person who understands database design. It will help you use the capabilities of Monday 300% more.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
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Updated: March 2025
Buyer's Guide
Download our free monday.com Report and get advice and tips from experienced pros sharing their opinions.