monday.com Reviews

I run a small company with a virtual team spread across three countries and three different timezones. We manage all work through a range of boards on Monday. Whether that is projects like the translation of an online course, or ongoing tasks like keeping track of which expenses are missing receipts in our bookkeeping software, to a recently developed social media posting calendar we are moving more and more towards Monday. 

We are also looking at customer support (tickets) and a board for company objectives and KPIs.

Monday.com has made it much easier to keep track of a wide range of tasks whilst we have a team distributed over multiple countries and timezones. It saves a huge amount of email and people can update their tasks when required. Others can review progress or comment on it. It also allows my team to progress work with myself only having to be involved at the last step to review and approve.

We are progressively also saving money as we turn off other software platforms and move as much work into Monday. We recently turned off an expense social media scheduler for a combination of Monday and Canva (which we already had).

I love that on Monday.com I can invite as many 'guests' into our account as I need, that has made collaborating with freelancers much easier and more cost-effective. This was one of the key reasons I left another platform - it was simply to expensive to add freelancers as they all required their own paid access. With Monday.com I can have my core team with full paid access and then get as many freelancers onboard as required when we are working on a project.

There is also a continuous stream of improved functionality that opens up new possibilities. 

Without having to go to the Enterprise level, I would love to see better:

Access controls so that we can securely build boards that we can share with clients to manage their work/projects (and in our own branding and own URL).

Integration with SharePoint so that it becomes easier to find and share files stored in SharePoint.

Integration with Canva so we can add a URL from a Canva design in our social media planner and it automatically shows a preview of the post image without having to also attach the Canva design as a PDF to the item on Monday.

I've used the solution for almost three years.

The stability is excellent.

The scalability is excellent.

I did reach out to support once or twice and they were helpful and fast.

Positive

I used Asana before and I switched as it was too expensive to have freelancers or ad hoc users (they all needed a paid account).

The initial setup is simple.

We handled the initial setup in-house, however, I did reach out to support once or twice and they were helpful and fast.

ROI has been very good.

We looked at both Asana and Trello.

When you put in some time and effort to understand what is possible and encourage your team to explore and play around, it is quite amazing how much you can do with the product.

We use Monday.com as our primary method of communication in an entirely remote agency environment. 

The agency went remote at the beginning of the pandemic and needed a communication and file sharing solution as we were no longer sharing office space. 

We use Monday.com not only to communicate throughout the workday but also use it to manage individual jobs and deadlines for these jobs. We also use Monday.com to share project files with one another so that we can work collaboratively on our projects.

Before we started using Monday.com we were using an alternative project management software, however, the features were relatively limited in comparison to Monday.com. 

Monday.com has improved the efficiency in which we manage jobs and clients. It has also improved our overall company communication and effectiveness. Monday.com has allowed us to maintain a company culture and working structure while working completely remotely. It helps us manage our deadlines effectively and ensure that we stay on top of all of our deadlines.

Personally, my favorite feature on Monday.com is the Inbox. The Inbox helps me identify the most important notifications as these are the ones that I specifically mentioned. This ensures that I don't miss any pressing questions or briefs from my team. 

I also find that board customization is an incredibly valuable feature, we are able to customize the columns of our boards according to our needs and the role that a particular board plays in our organization. Board customization helps us to make Monday.com fit our individual needs as an organization.

I am incredibly happy with the desktop experience of Monday.com, however, I struggle to use the mobile version of Monday.com. Monday.com's mobile app would be an incredibly useful tool allowing me to manage jobs and touch base with my team on the go, however, the mobile app is not suited to a mobile user's experience. The Monday.com mobile app is similar to the desktop app just smaller; I find that the information is cramped and hard to navigate. The desktop format is not suited for a mobile user experience and I think that the user experience of the Monday.com mobile app needs to be completely rethought.

I've used the solution for about two and a half years.

Monday.com is very stable. In the last 2.5 years of using the platform, it has only been down once or twice and for relatively short periods of time and did not disrupt the workflow.

I work in a relatively small team and Monday.com is incredibly useful for our team size in regards to communication and costing. However, the platform is scalable and would help the efficiency of larger teams and companies as well.

We, fortunately, have not had issues with Monday.com where we have needed customer support, however, on the few occasions where the platform has had outages their website. https://status.monday.com/ has been invaluable in keeping us in the loop in regards to the outage and what is being done about it.

Positive

Prior to using Monday.com, the company made use of Trello. Trello was a useful software and easy to use but did not have as many features or as much customization as Monday.com. 

Yes, Monday.com was very straightforward in terms of setup. I did not find that starting on the platform was complicated and got the hang of using the platform very quickly.

We used the solution in-house.

Monday.com is incredibly useful for smaller teams as you pay per user on the platform. We use the Pro package, however, there are other plans for different prices as well.

We looked at staying with Trello and we looked at other software such as Todoist and Microsoft Teams. 

Monday.com is by far my favorite work-from-home solution.

I own a 3D design studio in Belgium and work with several clients in Belgium and the Netherlands. My team consists of 12 3D artists and three project managers. 

We work on up to 30 projects at the same time which means keeping track of each and every project can be difficult and get very messy sometimes. That's why we use a tool like Monday to keep a good overview of each project and in which phase each project is. 

We track the next deadline, the amount of previews that our client has already gotten, extra notes, etc. Basically, it helps us to be organized and never have a project fall out of sight.

Monday has given us a clear overview of all our projects as well as all our tasks.

We write down to-do lists for the other managers so they know what's a high priority and a less high priority. We can also see which task has been done which is super handy.

We have project overviews to keep track of each client and project and I can also see what the other managers are doing. Is the project ready or still in review. Now I can just look on Monday and see what is going on internally. We save a lot of time with this.

We also have integrated Monday into many other systems like Airtable and Stacker and built a whole system around it to make our lives so much easier.

The most valuable feature of Monday is that we have a clear overview of what is actually going on in our company.

I can see in which phase a project is and what the next deadline is as well as if the project is on hold or almost done. 

Each project is categorized between the different 3D renders that get ordered and we can keep track of each individual render step-by-step. 

When I am away my other colleagues can check the Monday board and find the status of each project that I have been working on. The note option makes it very convenient to leave little remarks for my colleagues as well.

Monday could be improved if it could be linked with Google Calendar. This way, I can add deadlines directly on Monday for my whole 3D team and they can automatically see it in their Google calendars or the general calendar when their next deadline is going to be and for which project. Now we fill it in separately and it could save us a bit of time.

We also use Clockify to track the time spent on each render. Maybe it would be handy to have some type of clock or icon that shows how much time is left within the budget that the specific project got sold for.

I've used the solution for 1.5 years.

So far, we had not had any incidents with Monday.

We have an automation in place that allows us to easily duplicate setups.

A standard workflow is pre-made and it saves us a lot of time when starting up a new project.

We set up our project in Airtable and all the data gets processed on Monday automatically.

Customer service replies fast and has helped me many times.

I can't say anything bad about it.

Positive

I did not use another solution.

Standard templates were not suitable for our company after a while.

We, therefore, built a whole automated system with a professional which is quite complex to do ourselves.

We did not have any outside help. 

There is no way of directly measuring an ROI, however, it's my understanding it saves us a couple hours per week.

Monday can get expensive if you want to add a lot of members to it. Only members can change things on the board. Click-up is free, however, Monday is just much easier to work with so that's why we went with Monday.

We also looked into Trello, Asana, and Click-up.

We use the product for managing tasks within our paid search team. We work across multiple clients and channels. Monday allows us to track the team's progress in one place. 

One of the main tasks we use Monday for is preparing for new quarters and making sure everything is set up for campaigns to go live when planned. 

It also helps us keep track of optimizations we make throughout the quarter. At the end of the quarter, we can then download the board with the complete list of tasks and build a timeline of when different actions were taken and how these impacted our campaigns' performance.

We also use it to track the training and onboarding of new team members as well as annual leave so that we can make sure we have enough team members during peak times when the workload is highest.

The product makes it much easier to manage and organize workload within the team since you can easily see what tasks are assigned to who, and how long these are expected to take. In turn, this means we are able to meet deadlines and keep to clients' expectations in terms of timelines for different deliverables.

It also allows members of the team to take ownership of their tasks, whilst keeping everyone in the loop of what is going on within each project/campaign.  It makes it very easy to collaborate and share ideas.

The automation feature makes it really easy to replicate recurring tasks that we carry out each quarter and makes boards much easier to maintain.

Filters for different team members make it easy to see what you have to do on a weekly or monthly basis and stay on top of tasks.

Being able to add comments to line items makes it easier to provide updates on tasks and flag if there are delays or issues in completing something.

The sub-items feature makes it easy to delegate sub-tasks to different members of the team for longer-term, bigger projects.

Being able to create 'sub-teams' so people in these teams can be assigned to tasks in one go and receive updates on the progress of tasks would be useful.

They need to improve the timeline view. This would be really useful to us if there was more detail in this view, particularly for longer-term planning, to figure out where we have extra capacity throughout a quarter to do additional optimizations for our campaigns. It would also be good if it was possible to get a view of this across boards to get an idea of the overall workload.

I've used the solution for two years.

We have not had any issues.

This solution works well for teams of three to ten however, not much higher than that.

I have never needed to contact customer support.

Neutral

I have previously used Trello, however, not in my current role at my current company.

I was not involved in the initial setup.

I was not involved in the initial setup.

I don't know what our ROI is.

I'm not aware of what the pricing is.

I was not involved in choosing the service.

The product is used for production management in 3D animation - rigging. It's used for sharing news from the industry. We have production coordinators, riggers, and often modelers and texture artists on board. We are considering including clients too. 

It is useful to follow our deadlines and team allocation and to communicate quickly. 

Over the last three years, we did not consider any other solution since the price and value simply fit. Monday.com also offers interesting options to upgrade and use external tools. We also plan to connect it with our e-shop and add more automation.

It's been a game-changer. It is easy to use and our processes are much better organized and reviewed. 

Everyone is immediately informed about updates either via a web browser or a mobile app. We like the tag person/everyone on board/everyone on item options. 

It saves us tons of emails and clutter and lost communication. All information can be searched and found quickly - the Search option is great. 

Inviting and adding new members is easy, and we also like Guest mode for short term often external artists. 

Also, Monday.com is always quick to learn and offers intuitive UI.

We really appreciate task assignment features with deadlines and also project boards which are easy to manage. 

The visibility into who has seen the post and how (browser, app) is great. For admins, there is a very easy UI to manage the account and users. We have great search functionality based on filters (Active, Member, Guest etc.). How it affects the account cost is great for cost control. 

We also like Subtasks which keep everything more contained and tidy. 

A great feature is the ability to connect external apps. This greatly expands the spectrum of integration of Monday.com within specific uses.

We'd like an optional project header image. This would help us to get oriented on what the project is about. The image can say much more than words very fast. 

Expanding the analysis to contain all boards in a specific folder without having to add them manually would be ideal. 

The same analysis but for all Members, optionally guests, to see their activity, capacity, performance meeting deadlines or their cost-effectiveness (Time / Cost) would be great. This would help us to evaluate team and company performance and make better management decisions. 

We would welcome support for Quicktime video formats being able to play in the Posts (pulses).

I've used the solution for three years.

We always can access the data from boards. There have only been a couple of times when Monday.com was down. Overall, it's reliable and stable.

MORE INFO (added 6th may 2022):
We could not access Monday.com server - but this happened maybe 3 times during 3 years. Maybe some maintance.

The scalability is very good.

Support is great. It is fast and very friendly.

Positive

We used TeamGantt in 2018. It was not so intuitive and did not offer so many features. Monday.com seemed much more fun to use and easy to get started. I saw a youtube ad for Monday.com that looked fun and it was easy to test it. It matched my idea of what team management should look like, so we switched and used it until now.

The initial setup is very easy and intuitive.

We installed and learned Monday.com ourselves; there are many tutorials online.

We've seen 100% ROI.

I'd advise new users to start with a basic license and see if that's enough or some features would be worth updgrading. It is really cool how Monday.com shows more possibilities in upgraded versions.

We thought about Trello and Asana, however, I first tried Monday.com due to all of the commercials running on youtube.

Monday.com helps us streamline our documentation and asset creation process. We also have integrations in our social media environment to assist with the content scheduling and cross-functional communication between the marketing and sales departments. 

Monday has helped us track our open projects, and complete projects more efficiently for our marketing and sales teams, it also provides visibility into the work we are doing and the cycle time from when a project is opened to when it is marked as completed. 

We also use Monday in our weekly team meetings to discuss our upcoming focus areas for the week and prioritize the work we will be doing. 

Our sales team felt 'out of the loop' when it came to upcoming social media posts and newly published sales collateral. Thanks to Monday.com's many integrations, we were able to establish a new channel within Microsoft Teams and Slack where the sales team can go to preview upcoming sales and marketing content, thus streamlining our communication process between the marketing, communications, and sales departments. 

It also provides visibility for our leadership team as to how much time we spend responding to cross-functional requests versus marketing communications projects/pieces. 

Our team uses the platform for many different functions, and the ability to have multiple Kanban boards that are integrated into various other platforms our team uses has helped us become more efficient in our content creation strategies. 

We also use dashboards to track how our projects are progressing and view how many open requests we have to complete. 

As I have mentioned before, the integrations between Monday.com and various other software platforms have allowed us to streamline our communications and content creation processes, thus reducing the amount of time our team spends dedicated to these various tasks.

It would be helpful to have a direct comparison table/spreadsheet for Monday.com versus Asana and the many other project management software platforms. Our department recognizes that Monday.com is the right tool for us to use given our team size and use case, however, our IT department has been pushing us to consolidate software platforms and the use case for Monday.com has been brought into question since they are most familiar with Asana. 

It would also be helpful to have a social media connection between the Monday.com platform and the various social channels (i.e. Facebook, Twitter, LinkedIn, YouTube, etc.). It would eliminate our need to use Monday.com and a social media management tool when publishing social content. 

Our department has been using monday.com since 2018. 

It is highly stable and we have never had any technical issues.

Monday is a highly scalable solution. It has helped us when we were at our peak business and as a growing organization, it also helped us when business was slow and we had to reduce our workforce. 

We have never had any technical support issues, however, the customer support team was very responsive when we were looking to add more user seats. 

Positive

The initial setup was extremely straightforward as there are many board templates to help new users get started with the platform.

We implemented the product using only our in-house marketing communications and IT teams. 

ROI isn't something we track since the pricing is so reasonable.

There is a large variety of pricing and plans to help meet the needs of any organization. 

Our information technology department has pushed us to use Asana, however, with our large archive of past projects and open requests, it is more efficient for us to continue using the Monday platform.

We primarily use the solution in our digital marketing agency. We provide services in design, video production, advertising, and web development. Also, our team is often trying to launch our own projects. 

On Monday, we manage our human resources, our equipment as cameras and lamps, distribute the workload, and plan tasks. In addition, we have automated our financial statements, and keep records of sales, contracts, and communication with customers.

I really do not know of any process in our business that does not go through Monday, except that we sometimes communicate in Telegram.

Now all our processes are in one tool. This saves the team time and energy.

Before that, we tried different systems, including industry solutions, however, they did not bring so much pleasure to the work. They were enough for a couple of months, after which they turned into a garbage dump.

Monday is so flexible that even we are not as flexible as it is. Any idea and change in the organization are implemented in a couple of hours. It helps a lot to try more, make more mistakes, and come to the right decisions faster.

The most valuable aspects include:

1) The mirror column which turns Monday into a serious interactive database that can cover all our processes. We have linked all aspects of the business together and there is no more duplication of data in the tables. This is difficult to do if you have never designed a database. In our case, we immediately realized that the mirror column allows you to make boards and powerful systems.

2) Guest access for the client significantly increases their loyalty and understanding of the value of what we do for them.

The solution could improve: 

• Messenger-based communication with clients in CRM
• Telegram integrations and notifications
• Diagrams that better understand the timeline column (as Workload does). I really need an option to distribute the values from the "number" or "formula" column by all the days that the timeline column covers
• Date-based diagram view (as workload or timeline view, with the diagrams)
• Item group as a Kanban separator - not only a status column
• Automation of timezone settings
• More options for board-view sharing by links

I've used the solution for two years.

Just once we had problems with the connection. However, they are progressing in that field.

The solution is very helpful. The product is so intuitive that we very rarely need support.

Positive

We did use other solutions, including:

• Trello which was too hard to build relations between boards
• Notion which had an interface that was too simple and low-power
• Team Gantt which made it hard to share files
• Google Sheet which was hard to keep 
• ClickUp which was too hard to build relations between boards

At first, we didn't understand the full depth of the product. After a while, we realized that everything is possible and more.

I did the initial setup by myself.

For us, Monday is an inseparable part of our business.

I'd advise people to use the pro version only. It's pointless to buy the others.

We evaluated ClickUp.

New users should find a person who understands database design. It will help you use the capabilities of Monday 300% more.

We are a small environmental consulting firm with half our staff working remotely. We use Monday.com for project management and team communication. This allows us to maintain continuity of service for our clients and team members from anywhere in the world. Our Monday boards were an imperative communication tool when two key team members worked in Germany on a large training contract. Status updates were streamlined across all users despite a six-hour time difference and there was no loss of productivity. 

Monday.com has improved our communication with project updates available to all team members without sending a million emails. No one is inadvertently left out of a conversation and we can all check on the status of our projects from anywhere. During the lockdown, Monday.com helped us stay connected. Those who were used to in-office work environments struggled a bit with the transition to full remote. Using our Monday boards, we quickly adapted to our virtual workspace. It allowed us to work when and how we were able in those first tumultuous weeks and still all be on the same page. 

I love the chat box feature where I can leave instructions for groups or individuals. 

Shareable boards are a great solution for clients who want to track the progress of their work orders without checking in with us directly. 

The filter and search features are also extremely helpful in compiling work orders by month, client, location, etc. 

Document links are a great tool and sync well with our Dropbox Business account. I can share document links directly without having to sort through client files. 

I wish there was an option to pay for one-on-one technical assistance rather than watch tutorial videos. Sometimes I don’t have the time or bandwidth to seek my own solutions. I love the tutorials when I have time to learn new skills, however, sometimes I just need a solution immediately so I can move on to the next thing. A fee-for-service technical assistance session, sold in blocks of time, would be extremely attractive to those of us who sometimes just need to throw money at our problems. This would be worth whatever they charged on a day with a million deadlines. 

I've used the solution for five years.

In five years it’s only gone down once and that was for less than an hour. The customer service team sent us status update emails so we could plan for when our boards would be up and running again. In terms of being a long-term investment, monday.com has grown with us as we added new people and clients. 

Monday had grown with my company. I started with three staff and a dozen or so projects. We now have ten team members and over 50 projects. When we level up, so does Monday. 

I’m disappointed that I can no longer speak with a person for technical assistance. As I mentioned earlier, sometimes I don’t have the time or headspace for independent learning via tutorial videos. I’d joyfully pay for blocks of time for sit down chats with customer service. 

Positive

I was previously using Excel for project tracking. It worked for a few years when we were three people in a tiny office. As soon as we had to start emailing it back and forth to remote teams, however, it became apparent this was not our best solution. 

The initial setup was super fast. I watched the tutorials and built my first board the day we started the free trial. 

We had assistance from a vendor team. Their expertise was great. They taught us everything we needed to know to get started. 

ROI is hard to calculate as we now use Monday for everything. 

We recently upgraded from standard to premium. It’s worth it for all the additional features. 

We tried Slack and Microsoft Project. Monday.com was the best solution for us based on user interface, price, and how it fit with our workflow. 

Monday.com is basically our office now. Although some of us did come back to the physical space, that was a choice. We’re ready for remote work and hybrid positions now with Monday.