monday.com Reviews

I use Monday.com as a CRM and a project management tool for my business and my client's business. I've been using Monday.com to create my own to-do lists, manage the performance of my investments, and as a journal of sorts.

When I take a call or a meeting, I can use the time-tracking feature to log the duration. Then I write an update to remind myself of the meeting details. I can highlight any action items for myself and quickly recall what was discussed at a later time. I can house countless meetings and notes under one line item ("communication") and keep things super organized. Even if I can't remember all of the details and deliverables from meetings and calls, I know where to look!

Monday.com has so much versatility I almost can't think of anything that it doesn't have a use case for. This has allowed me to house business and personal information in one single place, which has automatically improved my organization. 

The reason I feel so comfortable with Monday.com for personal use as well is due to how seamless and intuitive the app experience is. Knowing I can access all of my data from my phone really helps me stay organized. 

For me, it's the little details that just make like easier. Things like dialing a phone number or sending an email with a click of a button on both my computer and my phone. There's no need to right-click or press and hold to copy and paste. You can do it in just a click! I love that. 

I love the time-tracking feature. It allows me to see where my time and energy are going, line item-by-line item. When it's time to reflect and make adjustments, I can be definitive and decisive. I wish the time-tracking column integrated with the workload widget so I can manage my team based on the actual time they've worked rather than estimated time [they will work].

I love that we can mention anyone on our team and everyone on our team from anywhere within the product. If this feature wasn't available, we'd have to all work from the same board to communicate. I'm becoming overwhelmed just thinking about it. I'm glad we have this feature.

The workload widget should work with the time-tracking column for more accuracy in managing team resources. This would allow us to take preemptive measures against team member burnout by seeing who is putting in a vast amount of hours at a glance. Conversely, we would also be able to see who isn't working very much, at a glance. We could check in and see if they need additional direction, resources, or support.

It would be phenomenal if Monday.com could support voice notes like What's App and Instagram do. This would take team communication up a notch for sure.

I've used the solution for about four years now.

This is a stable solution and they are here to stay.

The sky is the limit when it comes to scaling.

Customer service and support are always a pleasure to interact with as they don't give out generic responses and replies. They want to understand your specific use case and help you troubleshoot based on your vision. 

Positive

Most people were recommending Asana and Trello, however, during my research I found Monday.com and trusted my instincts and went with them. I've never used another solution.

The initial setup is not complex at all. 

I've seen a 10X ROI.

I'd advise new users to understand the various user types that Monday.com offers so you can choose the price, plan and seats that really fit your needs.

I watched product overview videos for Asana, Trello, and Basecamp during my evaluation research.

Monday.com has great webinars and free trainings. Check them out! You'll get inspired with other ways to use the product. 

I run a marketing team that utilizes Monday.com for all facets of marketing and creative, including: graphic design, web design and development, copywriting, photography and videography, online syndication, radio scripts, and much more. 

We have a team of 13 people with a variety of skills and backgrounds. We utilize Monday to log all of our projects and to keep on task. 

I particularly use it to see our team's workload and ensure that I assign tasks and deliver all necessary information to the team members when we initiate projects. 

Monday.com is our central hub for project management and keeps our team on track to deliver assets to our clients on time and facilitates collaboration between our creative department and stakeholders alike. We use Monday to gauge how many projects each team member can handle at once for scale, to determine how often deadlines are hit or missed, and to centralize our entire task load into one place allowing visibility to all team members and management. We utilize the functions in Monday.com to see how many tasks we receive from each of our clients, what types of tasks are coming in, and keep track of our team members' productivity. Without Monday.com we would be lost.

The customization of dashboards and the ability to see all tasks from a bird's eye view, along with the ability to categorize types of tasks and which clients have requested them to allow us to use the tool to know how much workload we can handle, and at what point we need to add more resources to our team. 

We use it to log projects and tasks. It provides us with data to know how and when to scale. We see which team members are heavy on tasks and if we need to add more resources in the future with certain backgrounds - graphic design, web development, etc. 

The user experience of Monday.com is exceptional. It's very easy to navigate and customize to our needs. It's an outstanding product.

We'd like to have the ability to start a screen record or screen grab that a user can initiate from Monday.com. Then we could start a recording or screenshot directly from the project management tool and upload it directly into a task. If it needs to be redone, you simply don't attach it. If it's good to go, post it in the task and tag the needed resources to see it.

A ticketing system for outside users should be researched. We currently integrate Typeform into Monday.com and have outside clients make requests there that populate Monday with the details. Monday.com should create its own ticketing system so clients can make requests that assign to our team, receive a ticket number, and get updates as we move the project along. Once the project is finished, the requestor receives an automated email letting them know it's complete.   

I've used the solution for two years.

This is a very stable solution for growing a business, and with the ongoing updates, it continues to improve. 

My opinion is that Monday.com is a fantastic tool for scalability. 

We have not had many reasons to contact support, however, when we have they've been extremely helpful and efficient. 

Positive

We previously used Wrike. It was a good product and we adapted to its capabilities. The customization of Monday with the dashboards promoted us to make the switch to Monday.com

It was simple and straightforward to set up. There were a few learning curves, but the video tutorials were very helpful. Once we got a solid understanding of the functionality, it was very easy to use. 

We used an in-house team.

ROI is difficult to calculate. We use Monday.com to organize projects for roughly 20 clients. Whatever the number is, it's extremely favorable and a very solid investment.

I'd advise new users to think ahead to how many users you might want to integrate into this tool. It has great capabilities and functionalities and can be integrated into more than one department for organizational workflow. Consider how many people in the organization can use it to improve workflow and err on adding more users than not.

We did not evaluate other options. 

I work at an architecture firm with 12 employees, two offices, and one fully remote employee. We often have 20+ projects going at any given moment, of varying scales. 

We utilize Monday for project management, project schedules and tracking, and office production scheduling. We use it for a bird's eye view of projects as well as more detailed down to individual tasks per project, depending on the project. We also create a production schedule each week using Monday to assign project tasks to each employee. 

It has allowed us to keep track of everyone's tasks and organize which personnel is working on what and for when, as well as track deadlines and tasks more efficiently. 

We are able to compare project timelines and see where due dates and deadlines may overlap so that we can properly space out project schedules and properly staff the right people on the right projects at the right time. 

It also allows project managers to keep track of the tasks needed to be completed on any given project and assign those tasks to any given employee. 

The features our company has found most valuable are the timelines, the calendars, and the Gantt Charts. 

Within our company's workspace, we use these features to create production schedules, project schedules, allow employees to make production requests, and make task lists and track their progress. We even use these for general office concerns, lists, and organizing events. 

The ability to assign members to tasks and then have them update the status on them and even ask related questions under the task has been very helpful. The company has absolutely benefitted from this tool as a project management tool and is great for remote work as well. 

As a new hire, it was a bit complex for me to learn and understand how to use Monday. Part of that may be due to the complexities in which my company uses it, and part of that may be due to Monday. The user interface was a bit daunting at first. Although it makes sense to me now, it was hard to follow in the beginning. Now, I enjoy using it and find it very beneficial. 

In the next release, including a chat feature would be incredibly beneficial. We can comment back and forth under certain topics, however, being able to chat/instant message individually, per project, and company-wide would be helpful. 

I've used the solution for approximately one year.

We are unsure of the stability as management has more knowledge in this department.

I have only been at the company a year. I am not sure what was used before. 

I'm unsure how the setup went. Management has more knowledge in this department. However, setting up new boards and spaces is a bit complex even for me. 

The setup is handled in-house.

I'm unsure of the ROI as management has more knowledge in this department. 

I do not have much knowledge regarding pricing/setup/licensing as my company's management takes care of that, however, I imagine setting it up to be perfectly tailored to our company took some time. 

I often find Monday compared to Slack the most, although I have not used Slack before. 

I run a small company with a virtual team spread across three countries and three different timezones. We manage all work through a range of boards on Monday. Whether that is projects like the translation of an online course, or ongoing tasks like keeping track of which expenses are missing receipts in our bookkeeping software, to a recently developed social media posting calendar we are moving more and more towards Monday. 

We are also looking at customer support (tickets) and a board for company objectives and KPIs.

Monday.com has made it much easier to keep track of a wide range of tasks whilst we have a team distributed over multiple countries and timezones. It saves a huge amount of email and people can update their tasks when required. Others can review progress or comment on it. It also allows my team to progress work with myself only having to be involved at the last step to review and approve.

We are progressively also saving money as we turn off other software platforms and move as much work into Monday. We recently turned off an expense social media scheduler for a combination of Monday and Canva (which we already had).

I love that on Monday.com I can invite as many 'guests' into our account as I need, that has made collaborating with freelancers much easier and more cost-effective. This was one of the key reasons I left another platform - it was simply to expensive to add freelancers as they all required their own paid access. With Monday.com I can have my core team with full paid access and then get as many freelancers onboard as required when we are working on a project.

There is also a continuous stream of improved functionality that opens up new possibilities. 

Without having to go to the Enterprise level, I would love to see better:

Access controls so that we can securely build boards that we can share with clients to manage their work/projects (and in our own branding and own URL).

Integration with SharePoint so that it becomes easier to find and share files stored in SharePoint.

Integration with Canva so we can add a URL from a Canva design in our social media planner and it automatically shows a preview of the post image without having to also attach the Canva design as a PDF to the item on Monday.

I've used the solution for almost three years.

The stability is excellent.

The scalability is excellent.

I did reach out to support once or twice and they were helpful and fast.

Positive

I used Asana before and I switched as it was too expensive to have freelancers or ad hoc users (they all needed a paid account).

The initial setup is simple.

We handled the initial setup in-house, however, I did reach out to support once or twice and they were helpful and fast.

ROI has been very good.

We looked at both Asana and Trello.

When you put in some time and effort to understand what is possible and encourage your team to explore and play around, it is quite amazing how much you can do with the product.

I work for a small digital marketing agency. We use Monday.com for almost every facet of our business - from managing all of our website design and graphic design projects to Customer Relationship Management to website maintenance requests. 

I personally use Monday.com for managing all the details of our website design projects. Given that these projects have hundreds of tasks across many weeks, incorporating Monday.com into our workflow has not only made our lives easier it has also given our clients a level of confidence in being able to see the project fully planned out.

Monday.com has been a massive step forward for our team in terms of boosting efficiency and productivity. 

It provides an easy-to-use platform for us to track the many details that go into a website design project and easily house all of our communications with our clients. 

Before using Monday.com, I was using a lot of checklists and relying on email communications - which was very time-consuming. Having everything in one place so the client can easily get a global view of the project and when to expect things from our team allows us to manage more projects and ultimately earn more revenue. At this point, I wouldn't even know how to function without this tool. 

I love the automation and level of customization available for the automation. It really helps us all stay on track and on top of our deadlines.

I love the Gantt chart view which allows me to see where projects will potentially overlap or where individual team members may have too much on their plate. Monday.com allows me to see ahead and plan ahead so we can minimize frustration while maximizing our output.

I love that I can easily duplicate boards - which is a huge time saver when I'm setting up new website design projects.

I would love it if there was a way to update multiple cells at once with the same data point. For instance, if I have 20 items that all have a deadline of 3/24, I'd love to be able to update them all at one time rather than individually.

I would love to have a way to hide an entire group within a board from the client for internal conversations. This may exist; I just haven't figured it out yet if that's the case.

Honestly, those are the only two things I have run into, other than that, I have everything I need.

I've used the solution for more than two years. 

It seems very stable.

My impression is that it is highly scalable. The more you use Monday.com, the more ways you will find to use monday.com.

Anytime we have a question about Monday.com, the support team is quick to respond.

Positive

We previously used Basecamp which was also nice, however, we felt that Monday.com offered a much more robust offering that could be used across many more facets of our business.

We had previously used Asana (as a guest) on some of our client's accounts. We preferred Monday.com's interface and functionality.

I didn't personally do the setup, however, it is my understanding that it was straightforward.

The setup was handled in-house.

I could not put a number on ROI, however, I know it has improved our efficiency which allows us to take on more projects.

The money that you spend on Monday.com is well worth it. It will likely pay for itself in terms of the time it will save you.

We are a small agency and needed something to ensure quality project delivery as well as something we can use as a basic CRM tool. It has allowed our small team of five to handle over 30 projects going on at one time. We have a large government client where we have projects of at least 15 going on at one time and allows us to create a process for each one that is streamlined. Quality control becomes much easier and giving out tasks to multiple team members is also invaluable for our team to deliver for our clients.

It has helped keep busy team members on task and our leadership team to project and track business development needs. 

It has helped all team members collaborate in real-time. 

It has helped our leadership team and project delivery team keep track of what is going out the door each week as well as forecast revenue and projected workload for the next 3-6 months. 

Monday is great in that everything is in one spot and you can connect boards as well as create your own automations. Our team would need several different tools to do the same thing and the price per year is reasonable for small businesses.

The ability to house information that everyone can access in real-time, using a board as a CRM tool and exporting it out to a usable file format like Excel has been a lifesaver for our team - especially during holiday card time. 

The product makes it easier to be in control of privacy compliancy with the contacts we collect on a daily basis. 

We also love the fact that you can create your own automation. This has allowed us to create a project closeout process proprietary to our firm. Monday is so robust that we are still discovering features and enjoying the new ones the Monday.com team rolls out. 

We'd love the ability to be able to build and export reports based on multiple boards. We now have to take the information out and build our own reports which takes an extra step. It would be great to add our own branding to these reports and cut out that extra step or extra program we'd need to use to make that report. 

We'd also love to be able to connect contacts to boards or have a column to connect a client contact or lead to each project instead of having to type it in, etc. We'd like to be able to connect different workspaces as well.

Our team has been using the product for 1.5 years.

The solution is very stable.

The solution is very scalable.

Technical support has been great.

Positive

We did not previously use a different solution. 

The setup is straightforward.

We implemented everything in-house.

We don't know our ROI.

It is very reasonable in terms of price and easy to set up.

We also evaluated Slack and CRM tools.

I am an implementation consultant, so I help clients create workflows, automations and integrations in the monday.com suite of products. 

I also use monday.com in my own business to track clients (CRM) and client projects (work management).  

For clients, I have worked with the following verticals: real estate, non-profit, veterinary practice build-outs, insurance, lab management, and many more. 

monday.com assists me in marketing to new clients, tracking current client projects, billing, action items, etc. 

monday.com has so many features and the company continues to improve the product suite continually. I love the ability to create workflows, integrate with other products either through 3rd party apps or using make.com. 

One of my favorite features is the Updates section which allows the users to track conversations and/or emails within the monday.com product. No more going back and forth to email and trying to determine the latest thread and exactly where you are on the project.

I am impressed with the amount of features that monday.com continues to release on a consistent basis. 

I have been using the solution for over five years.

It's pretty stable, but they're transitioning its code to another platform. So, we are getting some stability issues. We get a notice that automations aren't working. They usually fix such issues within an hour or two. There have been very infrequent issues that have taken longer than a day. They're on top of that part, so I'd still say that it's a stable platform even though they are doing this transition, and we do have some messages that come through saying that something is down. It's more stable compared to others I've worked on.

It's very easy to add new users. It has the ability where when you add a new user to your account and you're over your allotted number of users, they just go ahead and bill you for that. You don't have to do anything. As long as you have a payment form, like most software companies nowadays, they'll just go ahead and bill you for that. It's extremely easy to do that.

monday.com has implemented additional ways to contact support. As they grow, I do not feel their support is as fast as it used to be with responses, but you do get a response. And when the chat feature works correctly, you can get an almost immediate response. I see support as a current area of improvement for monday.com. However, if you work with a consultant, you can get support from them and they have access to support in different ways as well.

Neutral

I've worked with many of the workflow management tools on the market in the past. I personally switched from Trello to monday.com due to the configurability, automations, integrations, and 3rd party app availability. I find it easier to use and accomplish what I wish for my workflow.

The initial setup is straightforward in my opinion, depending on your workflow, of course. 

I suggest using a vendor for your implementation. As an implementor, I help my clients map out their workflow, create the boards, automations, 3rd party apps, and integrations. I've seen many businesses try the setup on their own and then get frustrated and transfer to a different product only to have similar issues. As a software consultant for over 25 years, I've "rescued" a number of implementation that were not setup to the clients needs and therefore failed from the clients perspective.

I feel that the pricing for monday.com is fair for the features that you receive. Even for smaller businesses, I would suggest the pro plan for the features it includes. For medium to larger business, the enterprise plan includes many feature that you may need as your use of monday.com grows.

I own a 3D design studio in Belgium and work with several clients in Belgium and the Netherlands. My team consists of 12 3D artists and three project managers. 

We work on up to 30 projects at the same time which means keeping track of each and every project can be difficult and get very messy sometimes. That's why we use a tool like Monday to keep a good overview of each project and in which phase each project is. 

We track the next deadline, the amount of previews that our client has already gotten, extra notes, etc. Basically, it helps us to be organized and never have a project fall out of sight.

Monday has given us a clear overview of all our projects as well as all our tasks.

We write down to-do lists for the other managers so they know what's a high priority and a less high priority. We can also see which task has been done which is super handy.

We have project overviews to keep track of each client and project and I can also see what the other managers are doing. Is the project ready or still in review. Now I can just look on Monday and see what is going on internally. We save a lot of time with this.

We also have integrated Monday into many other systems like Airtable and Stacker and built a whole system around it to make our lives so much easier.

The most valuable feature of Monday is that we have a clear overview of what is actually going on in our company.

I can see in which phase a project is and what the next deadline is as well as if the project is on hold or almost done. 

Each project is categorized between the different 3D renders that get ordered and we can keep track of each individual render step-by-step. 

When I am away my other colleagues can check the Monday board and find the status of each project that I have been working on. The note option makes it very convenient to leave little remarks for my colleagues as well.

Monday could be improved if it could be linked with Google Calendar. This way, I can add deadlines directly on Monday for my whole 3D team and they can automatically see it in their Google calendars or the general calendar when their next deadline is going to be and for which project. Now we fill it in separately and it could save us a bit of time.

We also use Clockify to track the time spent on each render. Maybe it would be handy to have some type of clock or icon that shows how much time is left within the budget that the specific project got sold for.

I've used the solution for 1.5 years.

So far, we had not had any incidents with Monday.

We have an automation in place that allows us to easily duplicate setups.

A standard workflow is pre-made and it saves us a lot of time when starting up a new project.

We set up our project in Airtable and all the data gets processed on Monday automatically.

Customer service replies fast and has helped me many times.

I can't say anything bad about it.

Positive

I did not use another solution.

Standard templates were not suitable for our company after a while.

We, therefore, built a whole automated system with a professional which is quite complex to do ourselves.

We did not have any outside help. 

There is no way of directly measuring an ROI, however, it's my understanding it saves us a couple hours per week.

Monday can get expensive if you want to add a lot of members to it. Only members can change things on the board. Click-up is free, however, Monday is just much easier to work with so that's why we went with Monday.

We also looked into Trello, Asana, and Click-up.