monday.com Reviews

As a trainer working under the customer success director, we have multiple projects to plan and implement together with our team members. We also work remotely in different parts of the country, so Monday.com provides our team a place to coordinate tasks and progress since we don't run into each other in the office to review or brainstorm ideas. 

I use Monday.com to plan and implement projects and to plan and create agendas for one-off and ongoing meetings. 

We use this platform also when cross-functional teams are working together on a plan or project

The solution provides a one-stop place for notes, progress, and sharing the status of projects. Monday.com keeps our teams aligned as we move through the steps needing to be taken in a project. 

Another aspect that is helpful, is that, by design, it guides you to be more organized in your thought processes. I enjoy the ability to add and edit agendas for recurring meetings here also.

Monday.com has helped with the planning of projects and also the communication piece that is often missed among colleagues and with other teams in the organization.

The visibility is excellent. The fact that everyone can see the different boards and who is responsible for the project. The sub-items are beyond valuable. The ability to add subgroups to projects keeps the team and individuals involved on-task and organized. 

I use Monday.com to keep track of agenda items and planning for recurring meetings my team has. It is easy to add recurring weekly, monthly, and quarterly meetings and tasks. Even having set up an annually occurring task ensures it won't be forgotten.

I often find it difficult to keep track of all the projects I am involved in. Monday has been working to improve this, however, part of that is on me to search, research, review and figure it out. I would like to just have a list of the items that I'm responsible for and involved in emailed to me every Monday or daily (my choice). That's really the only complaint I have. 

I've used the solution for six months.

I have had zero issues with Monday.com

The solution is easy and adaptable.

Luckily, I have not needed support.

This is my first project management tool. I'm sold!

This product was already in place when I was hired.

It's worth every penny in terms of ROI.

I was not involved in the purchase.

This was already in place when I was hired.

Introduce this product to all teams and get them on board simultaneously through an internal training. Leadership should use this exclusively to communicate and plan tasks - otherwise it won't take hold.

The primary use case is for task management and clearly communicating ongoing and planned projects to colleagues across different teams within different geographies. 

I work in the marketing department of a global tech company, which is rather matrixed, so clear communication of current and planned projects helps myself and others to clearly understand where synergies might exist. 

I also use the platform to communicate requests to other internal teams, such as creative and design, and to keep track of the progress of my requests.

I am able to keep much better track of all current projects and each aspect of individual projects, which has helped to make team meetings a breeze. Everyone is clear on which tasks they are responsible for and I am able to review our Monday's board before each meeting to develop an agenda of problems to solve and updates to discuss. 

Organization, in general, has been greatly improved and it has had a marked improvement in communication also, cutting down on wasted time during meetings and making life a little easier for everyone.

I like the ability to connect boards. If I make an update to my board to mark a project as complete or content as live, my colleagues in the social team then know that this piece of content is now live and our community manager can begin to interact with comments. This is so useful as it helps to remove any unnecessary emailing/messaging. 

I also like the general layout and the ability to color-code projects/tasks. It provides an incredibly clear and user-friendly format. The ability to expand/contract tasks, edit labels and edit the ordering of projects are also incredibly useful features.

Email notifications from Monday.com can sometimes not lead to the relevant update I am being notified about. When this happens, I then need to review the email to understand which board the update has come from and then manually find the board with the update I need to address within Monday.com. If the email led me to the specific board, then it'd be a much easier experience and require less of an investment of time.In my opinion, this aspect of the user experience should definitely be addressed within the next release of the platform.

I've used the solution for one year. 

Overall, the solution is fairly stable and will likely continue to be a major part of the company I work for. It will be interesting to see further features/abilities added.

I have not yet engaged customer service and support.

Neutral

I previously used Trello. I switched as my new company already used Monday.com.

I am not involved in procurement. I am simply a user.

I like the product and am looking forward to using it more.

We use the solution for organization and communication in our construction company - including file organization and storage. It is very convenient to be able to leave reminders or updates about each job in their own file. That way, we can come to one central location for each job.

It is also very vital to be able to update field workers quickly as new updates from homeowners come in. With Monday, we have been able to eliminate so many construction meetings as all the information we would previously need is found in the client's file on the system. 

We are more streamlined, we have better communication without having to talk directly to each other, and it's made the online file system and photo uploading easier. We can see progress and hold our subs accountable as well as protect our company. 

Updates from clients or the office happen immediately and each team member is notified of the information that is important to their job title. The integration and automation like sending emails to clients at certain phases have vastly reduced the number of communication complaints we get from homeowners. They are kept in the loop when phases are listed as completed. 

The online file/commenting system for each job is great. We can all see everything going on without scheduling a two-hour meeting. 

Auto emails to clients have streamlined communication with external emails so we can keep people informed without manually adding any hours or tasks to our day-to-day list. 

It keeps things moving without actually doing additional work. The time savings alone is worth every penny and man-hour it took settings up the business profile. 

It took us a few weeks to fully integrate, however, it has been so worth it. 

There are minor bugs that delete information or don’t autosave information placed. It doesn’t happen often, however, when it does, it is inconvenient. 

In a few instances, the dates and times of appointments were changed - which obviously caused problems. The amount of times this has happened is so few and far between like any other system that we can easily see the benefit despite the few bugs we encountered. 

What I do appreciate is Monday's quickness to respond to issues whenever I have submitted them. Any software we’ve used has had its issues. None have been as much of a "package” as Monday - so we will deal with the bugs. 

I've used the solution for one year.

It’s a stable product.

I'm sure scalability could get better, however, it’s already very great. The capacity of memory is already very substantial for businesses of all sizes. For our midsized company that uploads multiple files a day I don't see scalability as a problem as of right now. 

We used Save File. We switched as it didn’t do anything but electronically store files.

The setup is straightforward for technically inclined people.

We did the setup in-house. 

We've saved hours worth of meetings/emails.

I'd advise new users to get the setup over with like ripping off a bandaid. It takes a lot of time, however, once it’s all up and running it’s amazing. 

We evaluated BuilderTrend. 

We'd like to see track appointment dates specifically in more than one area to ensure none or missed. 

We use Monday.com to manage our projects as a construction company. We also use it to keep track of many things, such as employees and their safety certificates. We generate emails based on data in the projects. We schedule safety meetings and generate emails automatically. I have multiple boards for the same projects. One is for our orders, one is for a site overview and one we share with our customers. We have a service schedule that automatically generates a covid-19 form that the homeowner can fill out and submit directly to Monday.com

Before Monday.com we used to write our schedule on a whiteboard and use an Outlook calendar. Looking back now, I don't know how we did it. We would never go back. We are now organized across our company. There is accountability now since all conversations are recorded on our items. We offer our customers a live update of their project by sharing a board directly with them. This allows them to comment or submit documents directly to Monday.com. We do the same with some of our contractors. They have the ability to manipulate the dates the project will be worked on and I set it so I get a notification if the date is changed, so I am always up to date with delays in our projects.

All of the features are valuable. Especially, creating tickets for projects and assigning workers. Having trackable conversations and archive items for reference. We offer our customers a live update of their project by sharing a board directly with them. This allows them to comment or submit documents directly to Monday.com. We do the same with some of our contractors. They have the ability to manipulate the dates that the project will be worked on and I set it so I get a notification if the date is changed, so I am always up to date with delays in our projects.

Service being down happens to often. They need to create a desktop version that stores the info locally so that when their servers are down, I can keep working and accessing my data. Then it could be uploaded when their servers are online.

I would like to also see improvements to the map and phone number columns. I think Monday.com is based out of the UK. When entering locations, it always suggests addresses not in our country. When adding phone numbers, it doesn't recognize some area code and it enters it as if it was a European number. 

We have been using Monday.com since September 2021.

For the most part, Monday.com is stable and works great, but when its servers are down, it can be a nightmare for us here at the office. I am really left in the dark and we don't have a backup. We depend on the Monday.com schedule. I think this needs to be addressed and I've already voiced my concerns with Monday.com.

I feel that Monday.com would be able to grow with our company. If we doubled in size then I am confident that Monday.com would still get the job done for us.

Support is very quick and helpful. They have address all my concerns in a timely manner. They send videos that they create specifically for your concern and it helps.

Positive

We used Outlook calendar before and it was lacking in so many ways. It only fulfilled the scheduling aspect and did not give us options to organize other areas of our company. 

It is complex to start up. Luckily, I grasped it well and ran with it. I have since, been in charge of the maintenance of Monday.com. 

I set up Monday.com myself using the tutorial they have on their website. Mostly through trial and error. I seem to have it set up exactly how we like it. Monday.com is very versatile so the options are endless which can make it daunting at first. I would suggest building the boards, keeping them simple and tweaking them as needed until you find the best way to display your info.

It's worth the cost depending on the size of your company. We have a pro plan and use most features for our company. The automations are key for us and the size of our company, the Pro plan makes sense.

I was referred by my sister, Michelle Kapila. She used Monday.com and showed me when I was hunting for a new service. I don't remember the other platforms that were options to switch to. Once I found Monday.com, I never looked back.

I recommend Monday.com for those stuck using white boards/paper schedules. Since having Monday.com, I've seen the lack of organization in companies we deal with and how Monday.com would help them so much.

Monday.com is my main organizer for all my video production projects, film distribution projects, future project research, and brainstorming sandboxes. I sometimes use it for social media management as well. It's great for intern management and task liability/tracking.   

I'm also currently using it to review an opening animation for a TV series I'm directing/editing. It's great due to the fact that the Illustrator and I can comment on individual shots and portions of the sequence all separately but under one umbrella as well. It would be a nightmare doing it via email and such.

I first got it to keep track of the equivalent of sales leads, which in the film distribution world was keeping track of each company, org, person, etc. who wanted to purchase a group/community screening. Tracking what point in the process we were, keeping track of each step of communication via email ports, facilitating what stage in the process, etc. 

Now, it's expanded 5X in other areas. 

Integration with things like Gmail makes tracking leads of possible screening organizations and our communications so much more streamlined.

Creating super-smart to-do lists, intern management, and sales leads lists has been huge. Organizing all the brainstorming and pre-production aspects of a proposed or actual new project, web design stuff for my nonprofit, and film festival entrances (the list goes on) is easy. All of the individual features, integrations, automations, and customization makes it amazing. It also helps keep things organized much better for my team members as well across a variety of different production-related tasks.

The only thing I'd adjust is this little tiny user interface thing. And that's if I'm being super nitpicky. As far as I know, when I make a new entry on a Board, and I'm putting in the first piece of information, you can't just hit return or tab to the next element. It clicks off on the screen somewhere and clicks back. i.e. Enter Name, but then you finish, and if the next option is Status of Conversation you have to click off and then click it to edit it. 

I've been using the solution for two years and running!

I've never had any technical issues whatsoever.

It scales as broadly as needed.

I haven't needed much experience with support, however, when I do need them, it's timely.

Positive

I tried Asana and didn't like it. I use Google Drive for a lot of things (storage of video, image assets, and file management), however, there was a gap missing that Monday makes a lot easier.

They have a library of training videos and offer free phone/web consultations, as well as webinars. That's plenty for me.

I set it up in-house.

I'd advise others to look at the options and see what works for you. That's personal to your projects, budget, etc.

I looked into Asana. I tried one other one, however, I can't remember which. I have some other tools I integrate with it like Hootsuite and Squarespace.

I'm not sure what I'd do without Monday.com at this point.

I work as a website developer. That includes client-based work. Monday makes it easier for a client-facing team to get information from the client and put it somewhere we can all see it. 

It's then easy for them to assign me to a task where I can provide constant updates to the client's team on the progress of the task. I can also use it for scoping out new website builds, laying out each task I'd need to complete for the overall project, and providing time estimates for each individual task I've created. 

The main improvement Monday has provided is keeping all of the tasks across our boards organized and up to date. By using Monday I can easily see what work needs to be completed still, what work still needs a time estimate and what work needs feedback on it.

It allows our organization to easily keep all information about a single task in one place, and allows us to easily bring in other team members where necessary who can see a full history of the ongoing task so they are fully up to date on it's progress.

I really enjoy all the additional columns you can add to your Monday pulses to cater to what information you need. For example, in my line of work, I do a lot of time scoping and estimating how long a job will take me. By using a column to put in estimates it's easily visible and speeds up my workflow when scoping out loads of tasks for a new project. 

I also like how easy it is to assign different people to the pulses. It allows me to easily look at a board and spot my profile icon to know which pulses I should be looking at. 

I would enjoy my own personal board on Monday that only I can see. This board could then populate with all the tasks I've been assigned across every board on Monday so that it's all in one place and I'm not constantly switching between different boards for all my assigned tasks. 

I'd also love improvements to the notification and inbox section of Monday, as I find if my notifications or inbox ever start to fill up from lots of tagging there's no easy solution to mass clear these and I instead have to individually click through each one. 

I've used the solution for one year.

I've had problems over the year where Monday has gone offline and wouldn't load, or wouldn't let me upload images to my pulses. 

It's really good for my line of work where you have many different clients. It allows us to split them into their own boards and stay organized. 

I've never had to contact customer service.

Positive

This was the only platform I've used.

The initial setup is straightforward. 

I'm not sure if an outside vendor was used. 

I'm unsure of my ROI. 

This isn't something I directly deal with.

This was the platform my company chose.

The solution is used for managing tasks for educational courses to ensure the delivery of the courses for course delivery and examinations. This includes updating course materials, preparing exam papers, and keeping track of academic malpractice schedules. 

It's also used for giving time-frames for working on course manuals and preparing these with authors and design services to ensure these a prepared annually ready for the beginning of a sitting.

Courses in general have a lot of information held within a board so that each sitting is monitored. 

Boards are also used for other company projects to help keep track of tasks and work collaboratively with other teams. 

Monday.com has enabled the department to create boards that help keep the tasks for each sitting and each course in one place and on track. Tasks can be allocated and it makes inter-department co-operation much easier for projects. Adding in comments and tagging them means they will receive your note. 

Managers can keep track of people's workload and support or split tasks within the team to ensure that work is balanced. 

It is visually a really nice platform compared to some other project management tools, which makes it much easier to work with.  

Being able to see 'my work' at a glance in the "My Work" section allows me to see what tasks are coming up and which ones are in progress. 

Being able to duplicate boards from sitting to sitting and also being able to upload .csv files for tasks is great. 

Creating a baseline so I can see when tasks in a project should have been completed as opposed to when they are completed helps a lot. This allows me to see where delays occur in the project and change the amount of time given to reflect more accurately the realistic time frame of each task for next time. 

The Gantt chart also gives a really good visual guide to the workload at different points in the project. 

For tasks that have a time frame, they should make it optional as to when they appear in 'My work' - as in, not just the end date of the timeframe. I'd also like to see the beginning. 

When duplicating boards it would be useful if Moday.com could have the option to auto-populate the dates for the following year, as education courses run in cycles, with dates for tasks due being quite similar, year on year. This would then just leave a few date tweaks rather than having to change all the dates for each of the tasks. 

They should make it possible in the inbox to select all inbox updates and mark them as read. 

I've used the product for over a year.

The solution has not let us down. It's stable. 

This is a very scalable solution.

Customer service and support are very responsive.

Positive

I did not use a different product beforehand.

The initial setup is straightforward yet time-consuming.

The solution was implemented in-house

The solution offers very good value for money.

I did not look into other options.

Monday.com is used in multiple areas, from being a CRM that I use for influencers, reaching out to new ones, and keeping in touch with long-term influencers. It's also a great to-do list for all my tasks.

It's used for content calendars and approvals. It's easy to leave specific comments on specific posts and how to change them. This way there is no need to go back and forth on chat.

Monday.com allows me to get rid of all the mundane repetitive tasks on the daily. Things like writing a whole new email to an influencer even though I only need to change parts of it. I can use Monday.com to create a customizable email template and send it to as many influencers and as much customizability as I require.

It's also great for keeping track of tasks. Having 20-30-40 tasks and keeping track of all is not easy, the easy drag and drop on Monday allows me to prioritize and work on tasks as needed.

Automation is by far the most valuable tool ever. By automating things I save enough time to make Monday.com worth every dollar without accounting for the rest of the features.

As mentioned earlier, I've almost fully automated every repetitive task that I needed to work on day in and day out. By doing this, I've freed up my time and brain to work on tasks that actually make a difference. I like the notifications, file sharing, and most recently, the mirroring and linking of multiple boards.

I love the email automation and it's great, however, there is something that is still missing. We need to have conversations within the platform. If it's possible to filter certain emails and bring them all into one Monday.com task and have a full conversation with that person through Monday, that would be ideal. It would save me hours of time trying to find old emails, referencing them, and getting information out of them.

I'd like Google Drive integration where I don't have to leave Monday.com to look and search on my drive. Quickly linking to files, creating new folders, etc. would be fantastic

I've used this product now for two years.