We use Monday.com to manage our projects as a construction company. We also use it to keep track of many things, such as employees and their safety certificates. We generate emails based on data in the projects. We schedule safety meetings and generate emails automatically. I have multiple boards for the same projects. One is for our orders, one is for a site overview and one we share with our customers. We have a service schedule that automatically generates a covid-19 form that the homeowner can fill out and submit directly to Monday.com
Project Manager at Pell Insulation Ltd.
Enables our customers to manipulate the dates that a project will be worked so I am always up to date with delays in our projects
Pros and Cons
- "All of the features are valuable. Especially, creating tickets for projects and assigning workers. Having trackable conversations and archive items for reference. We offer our customers a live update of their project by sharing a board directly with them. This allows them to comment or submit documents directly to Monday.com."
- "Service being down happens to often. They need to create a desktop version that stores the info locally so that when their servers are down, I can keep working and accessing my data. Then it could be uploaded when their servers are online."
What is our primary use case?
How has it helped my organization?
Before Monday.com we used to write our schedule on a whiteboard and use an Outlook calendar. Looking back now, I don't know how we did it. We would never go back. We are now organized across our company. There is accountability now since all conversations are recorded on our items. We offer our customers a live update of their project by sharing a board directly with them. This allows them to comment or submit documents directly to Monday.com. We do the same with some of our contractors. They have the ability to manipulate the dates the project will be worked on and I set it so I get a notification if the date is changed, so I am always up to date with delays in our projects.
What is most valuable?
All of the features are valuable. Especially, creating tickets for projects and assigning workers. Having trackable conversations and archive items for reference. We offer our customers a live update of their project by sharing a board directly with them. This allows them to comment or submit documents directly to Monday.com. We do the same with some of our contractors. They have the ability to manipulate the dates that the project will be worked on and I set it so I get a notification if the date is changed, so I am always up to date with delays in our projects.
What needs improvement?
Service being down happens to often. They need to create a desktop version that stores the info locally so that when their servers are down, I can keep working and accessing my data. Then it could be uploaded when their servers are online.
I would like to also see improvements to the map and phone number columns. I think Monday.com is based out of the UK. When entering locations, it always suggests addresses not in our country. When adding phone numbers, it doesn't recognize some area code and it enters it as if it was a European number.
Buyer's Guide
monday.com
December 2024
Learn what your peers think about monday.com. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
For how long have I used the solution?
We have been using Monday.com since September 2021.
What do I think about the stability of the solution?
For the most part, Monday.com is stable and works great, but when its servers are down, it can be a nightmare for us here at the office. I am really left in the dark and we don't have a backup. We depend on the Monday.com schedule. I think this needs to be addressed and I've already voiced my concerns with Monday.com.
What do I think about the scalability of the solution?
I feel that Monday.com would be able to grow with our company. If we doubled in size then I am confident that Monday.com would still get the job done for us.
How are customer service and support?
Support is very quick and helpful. They have address all my concerns in a timely manner. They send videos that they create specifically for your concern and it helps.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Outlook calendar before and it was lacking in so many ways. It only fulfilled the scheduling aspect and did not give us options to organize other areas of our company.
How was the initial setup?
It is complex to start up. Luckily, I grasped it well and ran with it. I have since, been in charge of the maintenance of Monday.com.
What about the implementation team?
I set up Monday.com myself using the tutorial they have on their website. Mostly through trial and error. I seem to have it set up exactly how we like it. Monday.com is very versatile so the options are endless which can make it daunting at first. I would suggest building the boards, keeping them simple and tweaking them as needed until you find the best way to display your info.
What's my experience with pricing, setup cost, and licensing?
It's worth the cost depending on the size of your company. We have a pro plan and use most features for our company. The automations are key for us and the size of our company, the Pro plan makes sense.
Which other solutions did I evaluate?
I was referred by my sister, Michelle Kapila. She used Monday.com and showed me when I was hunting for a new service. I don't remember the other platforms that were options to switch to. Once I found Monday.com, I never looked back.
What other advice do I have?
I recommend Monday.com for those stuck using white boards/paper schedules. Since having Monday.com, I've seen the lack of organization in companies we deal with and how Monday.com would help them so much.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Communications Specialist at Jones Healthcare Group
Great automatic notifications, helpful color coding and excellent communication capabilities
Pros and Cons
- "The solution has helped us keep track of our work, by helping us keep organized in an environment that is friendly and easy to navigate."
- "Perhaps a direct interface integration with social media channels would be ideal."
What is our primary use case?
My team and I use Monday.com for project management, task tracking, and internal communication. Also to keep version control and go back to the latest version or a final approved version of a particular project.
In our company we support many business units with different needs and goals, we use Monday.com to plan our strategic communications and marketing efforts such as daily tasks, product launch progress, ongoing long-term projects, or media covering tracking.
The environment is a user-friendly interface that is easy to use and learn, yet it is very powerful and available in a browser as well as in an app.
How has it helped my organization?
The solution has helped us keep track of our work, by helping us keep organized in an environment that is friendly and easy to navigate. The automatic notifications on tasks help for visibility at a high level and the reminders on tasks and timelines help staff keep on top of their work.
Previous to using Monday.com at another company I was using other solutions Team Gantt and even Excel documents for project management. Those solutions are not powerful enough and definitely wouldn't fit the current needs at my job right now.
What is most valuable?
The most valuable aspects of the solution include:
1. Automatic notifications
This helps us keep track of everything. In the case of leaders of a project, they can see when a change was made within a task or when a task is done. In the case of staff, they get notifications once they're assigned to a task and keep getting reminders so they don't lose sight of the task.
2. Color coding and labels
Color coding and labels help us keep the interface lively and friendly with the benefit of assigning colors to different things such as the status of a task or in our case, different business units within the company.
3. The ability to add new members and keep communication flowing.
This is crucial for us to be able to share what's happening with different members of the organization outside of our department.
What needs improvement?
Perhaps a direct interface integration with social media channels would be ideal. We use Monday to schedule our social media posts. However, once everything is approved on Monday.com, we copy and paste it to another platform and then published it on a specific social media platform. Ideally, we could just publish straight from Monday.com.
Currently, we use Falcon to schedule and publish on our social media channels, however, the whole planning and approval process takes place on Monday.com.
A social integration directly from Monday.com will take away one step and the cost of another platform.
For how long have I used the solution?
I have been using Monday.com for just over a year now.
What do I think about the stability of the solution?
It is rare that we have any issues with the app or the platform itself. It has been down every once in a while but it was not alarming, I'd say the solution is very stable.
What do I think about the scalability of the solution?
Stability is great. In a previous role, only a handful of people used Monday.com in a separate department, in this new company a larger group uses it so it can be scalable to fit the needs of any business size.
How are customer service and support?
I haven't had to use customer support yet. I haven't heard anything bad about it from my colleagues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I was using TeamGantt. I left that company and we use Monday here.
How was the initial setup?
the setup was straightforward and was set up by my IT department with just a quick sign-in.
What about the implementation team?
Implementation took place before my time.
What's my experience with pricing, setup cost, and licensing?
I'd advise users to do the research and not always go for what's the cheapest option. Users need to look at what's the right solution for their needs.
Which other solutions did I evaluate?
I was not part of the choosing team.
What other advice do I have?
I am impressed with the interface and the look and feel without compromising performance.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
monday.com
December 2024
Learn what your peers think about monday.com. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Director of TRIO Talent Search Program at The Family Centered Educational Agency
Great board functionality with helpful organization features and file upload capabilities
Pros and Cons
- "The board function allows you to create a digitized to-do list."
- "They have glitches every once in a while that will put employers in a position to not be able to use the platform."
What is our primary use case?
The solution is used to keep track of time and effort on my job. It is also used to keep track of company projects such as event planning, social media planning, and to-do lists for everyday tasks.
It's also a great way to stand up to an audit as we are funded by the US Department of Education. I find it to be very helpful in helping me see what my staff is up to on a daily basis and account for what was done and not done in the event of an issue with my boss. Our environment is very fast-paced and there is a lot to do all the time so Monday provides a quick solution.
How has it helped my organization?
It provides us with an easy way to keep up with company projects and keep track of what each employee is doing. It's an awesome tool for us as all supervisors are able to look at their employee's work and account for the time that was used with our boss.
It also does a great job with adding new features that have made our jobs easier such as giving us the option to upload files and pictures and it's super nice that they allow us to post gifs and bring a fun feel to our workspaces.
What is most valuable?
The board function allows you to create a digitized to-do list. My agency plans a lot of events - from college tours to large back to school events, to large community events. Being able to keep up with all the different moving parts and keeping it all In one once place is really helpful for me. There is no way I was able to pull off our back to school fest with over 500+ people if it had not been for being able to create a list of tasks and go through one by one and keep track of progress on each task in relation to that event.
What needs improvement?
They have glitches every once in a while that will put employers in a position to not be able to use the platform.
A few weeks ago, Monday.com wouldn't even come up, and on a normal day that poses a huge problem as we use this platform to ensure that employees are working on a daily basis.
When you're not able to do that, that is a problem. I had to tell employees to record their work through email and that just creates a bunch of extra steps as opposed to logging on to Monday. I do not like this as it happened more than once.
For how long have I used the solution?
I've used Monday for about four years.
What do I think about the stability of the solution?
The stability is great.
What do I think about the scalability of the solution?
The scalability is very good.
How are customer service and support?
They offer very good customer support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I do not know if a previous solution was used.
How was the initial setup?
The set up was fairly easy.
What about the implementation team?
We implemented one-on-one with the company.
What was our ROI?
Our ROI is very high.
What's my experience with pricing, setup cost, and licensing?
I am not in on that process of licensing, therefore, I can speak to this question.
Which other solutions did I evaluate?
We did not look into other options.
What other advice do I have?
I just want all the tech kinks to be worked out. It is an awesome platform.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mid-Weight Designer at Mibelle Group
Great for storing files, conversations, and seeing the history of a project
Pros and Cons
- "Timeline and countdown systems have been great for us as well as the ability to "@" team members in comment sections to have collaborative conversations, give feedback, and share files."
- "It would be good to have a countdown timer to a deadline date so you could see 'days remaining' to work on a project to help schedule time, as currently it only shows the end date."
What is our primary use case?
We use the solution for project management for designers, marketing, and comms teams. It's used for collaborating on campaigns and big projects alongside monitoring day-to-day tasks. Our work environment is in fast-moving consumer goods (FMCG) so we have a lot of fast turnaround projects for multiple brands.
Monday helps us manage and organize these efficiently while allowing for total transparency to other people in the business, so they can check the statuses of their projects and liaise with different teams accordingly on details or updates.
How has it helped my organization?
It's made our lives so much easier. Managing multiple projects with various deadlines, updates, people and costs has become a breeze with Monday.
We previously were using Excel and it was an absolute nightmare as it was so rigid, uncollaborative, and of course, didn't include anywhere near the number of features that Monday provides.
It has also allowed transparency within the business in regards to workloads, timelines, and time management and allows team members to check up on their projects without lots of emails flying around.
What is most valuable?
Timeline and countdown systems have been great for us as well as the ability to "@" team members in comment sections to have collaborative conversations, give feedback, and share files.
As a design team, we work very closely with the marketing team on bringing projects and ideas to life. It's great to have a system that allows us to do that fluidly and have visible conversations in case anyone further needs feedback or input at different stages on the project.
Monday provides great capacity for storing files, conversations, and seeing the history of a project.
What needs improvement?
It would be good to have a countdown timer to a deadline date so you could see 'days remaining' to work on a project to help schedule time, as currently it only shows the end date.
Also, a way to ensure sub-items in a project has a bit more visibility would be ideal, rather than being hidden in a drop-down.
It would be good as well to include some more interactive features within Monday, for example, for mood-boarding ideas and an easier way to live comment/feedback on files without having to leave multiple separate comments in the notes section.
For how long have I used the solution?
I've used the solution for two years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
For SMEs in particular, it's very scalable. It's great
How are customer service and support?
I have a rep and she's always been helpful. We don't need much support as the system is very straightforward.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
No previous solution was there, other than Excel.
How was the initial setup?
The initial setup was easy and straightforward.
What about the implementation team?
We did the setup using an in-house team.
What's my experience with pricing, setup cost, and licensing?
The cost seems expensive, to begin with, however, it is well worth it if you utilize the system.
Which other solutions did I evaluate?
We also looked at Trello.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
People Manager at Ellis Mather Group
Great time tracking capabilities, helpful automation, and great update visibility
Pros and Cons
- "The best feature for us would be the automation and how they can be set up to email, provide an update, and assign to different people all on different triggers."
- "I would really like to see the reporting functionality updated."
What is our primary use case?
We use Monday.com in our business as our main and core business strategy tracking platform allowing our strategy to be put in place, assigned to the relevant departments/team members, and then updates provided through the platform. Monday allows for all of this to be put in one place and the constant changes within the system allow for us to constantly grow our business strategy and ensure core objectives are reached throughout the year.
We are an e-commerce-based business that has multiple brands.
How has it helped my organization?
The system has helped improve our organization through better objective tracking. This has allowed us to put in place our business strategy and departmental strategy all into one platform and assign it to relevant team members who have specialities within the area.
Using Monday has also allowed us to use the time tracking feature which allows us to ensure the workload of our team isn't too high therefore ensuring that objective are still reached within the timeframe.
What is most valuable?
The best feature for us would be the automation and how they can be set up to email, provide an update, and assign to different people all on different triggers. The possibilities surrounding the automation allows for the platform to run itself with very little manual work behind it for objectives which may have fallen overdue etc.
A further additional feature that is useful is the inbox which allows you to see all updates that have occurred throughout the company on a given day. This ensures you don't miss an important objective update.
What needs improvement?
I would really like to see the reporting functionality updated. Sometimes it feels as if the reports are too visual and lack the hardcore data behind it. If you could get reports all in one place that would then allows reporting across multiple workspaces and boards, this would be awesome.
Additionally, albeit small, being able to create smaller more custom automation would be beneficial and would allow for further enhancements to the system.
Overall, Monday is a good platform and the improvements suggested are minimal and would only support the positive experience.
For how long have I used the solution?
We have been using Monday.com for one year or more.
Which solution did I use previously and why did I switch?
We previously used Cascade (Executive Strategy).
What's my experience with pricing, setup cost, and licensing?
The pricing structure is all very transparent.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Operations Manager at LG Truck Group, LLC
Easy to upload, helps with communication and has great technical support
Pros and Cons
- "The coolest thing is the way the files or documents can be uploaded to subitems."
- "I do wish that admins could edit everything, no matter who created a post/board/subitems, etc."
What is our primary use case?
The solution has helped us with customer management as well as team communication. We rent commercial vehicles and it is imperative that my team be able to know what's going on. Monday.com allows our sales team to effectively follow each step of our closing process. It gives the team leaders a quick glance at what's happening without having to disturb the team. The organization of Monday.com allows the influx of data to be categorized effectively which results in less time spent searching for something. Money is time.
How has it helped my organization?
It's given us the ability to always know what is happening with our customers. It has allowed for more communication between team leaders and support staff. Questions can be asked and answered without having to interrupt. The flow of my office has improved tenfold since we started using Monday.com. It is a staple in every office. The organization of Monday.com allows the influx of data to be categorized effectively which results in less time spent searching for something.
What is most valuable?
The coolest thing is the way the files or documents can be uploaded to subitems. This allows all pertinent information to be readily available to whomever. If someone is out of the office I do not have to worry about locating a file/folder of a customer. All of the documents are right there at anyone's fingertips. With quick access to everything, leaders can quickly glance over and approve or deny closings and be able to step in when needed.
What needs improvement?
We thoroughly enjoy Monday.com and all of its features. Sometimes we did not know we needed feature until the feature was there - and then we are thinking "Where has this been all of our life!"
I do wish that admins could edit everything, no matter who created a post/board/subitems, etc. There are a few instances that we needed to edit customer info and had to recreated the data so that a new person could add/remove info that had changed over time.
Everything is great and we appreciate it.
For how long have I used the solution?
I've used the solution for almost three years.
What do I think about the stability of the solution?
It's stable. Any downtime is quickly fixed.
What do I think about the scalability of the solution?
I give it a ten out of ten for scalability.
How are customer service and support?
The technical support has been quick and effective.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not use a different solution previously.
How was the initial setup?
The initial setup is easy.
What about the implementation team?
We handled the setup in-house.
What was our ROI?
It's hard to put a number on ROI. Being able to effectively communicate better is priceless.
What's my experience with pricing, setup cost, and licensing?
It's worth it!
Which other solutions did I evaluate?
We did not evaluate other options first.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Pastor at First Baptist Curch Cedar Hill
Easy to use with great features and good tagging functionality
Pros and Cons
- "There are many incredible features, however, the ability to tag each other in comments, mark out progress, and get alerts through the app keeps us moving forward."
- "It would be helpful if there were a little more flexibility with user numbers and the ability to add guests for a period of time."
What is our primary use case?
We are a small church with two full-time employees and two part-time employees. We use Monday.com to plan everything from weekend gatherings to major community events. This includes every aspect of a weekend gathering or service including, graphic presentations, bulletins, music, the message, who is on security, children's ministry details, etc.
We usually plan each quarter ahead of time, which helps us mark major events and holidays. Using color, we are able to highlight special occasions with ease.
How has it helped my organization?
Monday.com keeps us all on the same page especially when we aren't all in the office at the same time.
It has reduced inter-office emails, texts, and phone calls significantly and reduced in-person meeting times by half. From minor details to major issues that need a running thread for staff discussion, Monday.com provides a one-stop location to house all of our thoughts, plans, and discussions.
It is as easy to use as Facebook yet with more complex options if you want to take the time to learn how to use them.
What is most valuable?
There are many incredible features, however, the ability to tag each other in comments, mark out progress, and get alerts through the app keeps us moving forward. As soon as someone has finished their part of a project, all members are alerted, and the next person can continue on. This also helps us see if there is a problem or if someone is falling behind so we can get the extra help if necessary.
We often post on Monday.com instead of sending emails that may or may not get lost in the shuffle. Monday.com is the best way we have found to work smarter and not harder.
What needs improvement?
We are very happy with the current state of the product.
It would be helpful if there were a little more flexibility with user numbers and the ability to add guests for a period of time. For instance, if we are doing a major event that requires a dozen volunteers, it would be wonderful if there were some cost-effective way to give them all access to one particular board for a period of time. I understand this may not work with the business model, however, being able to allow people temporary access to a single board or even the ability to simply view a board and get alerts without breaking the bank would be icing on the cake.
For how long have I used the solution?
Our office has been using Monday.com for well over a year now and we could not be happier.
What do I think about the stability of the solution?
Whether we are using it online via a web browser or the mobile app on our office phones and tablets, Monday.com’s stability is rock solid. We have had no data loss, crashes, or team miscommunications due to delayed web/app updates. At any time or place our team is able to access all of our shared information so we can make quick decisions. We couldn’t be happier with Monday.com’s performance.
What do I think about the scalability of the solution?
We are a small office, however, I believe that Monday.com can be effectively scaled to fit any organization.
How are customer service and support?
We have not had to contact customer support for any reason.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
For a time, we used Trello. It did not go well.
How was the initial setup?
I learned the basics and then taught the others over the course of a week. We created a test board to go along with a project we were already working on using our then current method and Monday.com. By the end of the week, we had completely transitioned.
What about the implementation team?
We handled the setup in-house.
What was our ROI?
Monday.com paid for itself immediately by allowing us to be more productive and less frustrated.
What's my experience with pricing, setup cost, and licensing?
It does take a little time and money to get started, however, it is completely worth it in the end. You may have to remind people to use Monday.com rather than the old system to get them in the habit.
Which other solutions did I evaluate?
We did our research, however, after a short test run, Monday.com won hands down.
What other advice do I have?
We seriously love using Monday.com.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal CEO at Ark Studios LATAM
Great time tracking with customizable status labels and high availability
Pros and Cons
- "The formula feature is amazing."
- "It helped us a lot in content management issues for TikTok and YouTube, however, it would be good to have an integration for each social network to get all the data within a single platform."
What is our primary use case?
We use Monday.com for the administration of a marketing agency including clients, taxes, archives, integrations, ROI, and clasification of works. The best feature we use a lot is the sub elements for subdividing the work. It helps us to be more specific in our activities and that makes it so that the clients can audit our work. Our reputation is increasingly growing thanks to free partner access that gives our clients greater visibility of progress while growing your confidence in our work.
How has it helped my organization?
The organization has improved a lot thanks to Monday. This is due to all the functions it has. Information leaks have been avoided and there are better results in proper monitoring of the activities carried out real-time monitoring of staff, and complete records of conversations including suggested changes in the graphic design department.
In addition, thanks to its customizable structure, we have been able to concentrate much of our business within the app, making it easier to manage from anywhere and with all the people we need.
What is most valuable?
The most valuable functions for the agency are:
- Time tracking
- Customizable status labels
- Last modification made by a user
The formula feature is amazing.
The biggest benefit has been that it facilitates the work of our designers and all staff members and thanks to its integrations, we no longer have to leave the application much.
The security is great and vulnerabilities do not exist in the entire app.
We love the high availability.
What needs improvement?
It helped us a lot in content management issues for TikTok and YouTube, however, it would be good to have an integration for each social network to get all the data within a single platform. The work analysis could be automated. It would be much more efficient and profitable for all professional content creators and the popularity of the application would rise to 400%.
For how long have I used the solution?
I've been using the solution for more than a year.
What do I think about the stability of the solution?
The solution is super stable and the dependability is 100%.
What do I think about the scalability of the solution?
It's honestly the best application.
How are customer service and support?
Technical support could be better with live chat functionality.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We didn't use any solution previously.
How was the initial setup?
It was super easy to set up the account.
What about the implementation team?
I have implemented it personally as the CEO.
What was our ROI?
Our ROI is 50% and growing.
What's my experience with pricing, setup cost, and licensing?
The product is a good investment if efficiency and improvement is what you are looking for in your company.
Which other solutions did I evaluate?
There isn't something that is similar to Monday.com.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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