What is our primary use case?
We have several music schools where we provide students of all ages private music lessons and group classes. We teach private lessons on guitar, bass, drums, piano, ukulele, voice, and almost every other instrument you can imagine. We use Monday.com for lead management and form collection on our website.
When a parent goes to our site, reviews what we offer, and chooses to learn more, there is a Monday.com form for sign-up. We then are able to use the Monday.com board to efficiently delegate and follow-up on the lead. We also use the form as an organizational tool when building programs for our students, using its powerful tools to help us with logistics and coordination.
How has it helped my organization?
Monday.com immensely improved our organization and allowed us to simplify our sales lead processes. We looked at other products, like Salesforce, that are way too expensive and way too complicated for our needs. Once we found Monday.com, we were up and running within 5 minutes. It was surprising that a new product, which I am normally resistant to implementing across my team, was so easy to implement and was so quickly accepted as the solution by my team.
Additionally, the form collection tool eliminated the need for Integromat and other intermediary solutions to take data from our old form and put it in a spreadsheet for processing. Monday.com eliminated redundancies, costs and time.
What is most valuable?
The solution offers the simplicity of use with no need for 'experts' to build a suitable product for us (like Salesforce does, for example). The appearance as well makes it a right-off-the-bat winner for us.
The submission form collection and collaborative tools have been amazing for us and have completely changed how we process new leads and related data. The form collection tool eliminated the need for products like iItegromat and other intermediary solutions to move the data from a Squarespace form to a spreadsheet, which wasn't very user-friendly or consistent.
All-in-all, Monday.com has changed how we worked for the better and easily saves us dozens of man-hours a week.
What needs improvement?
I'd love it if there was an instant messenger built into the product so I could talk with other teammates live in-product, as opposed to needing another solution like Slack, Google for chat, or Signal.
I'd also like to see conditional logic on forms included in future releases (kind of like typeform.com conditional logic).
I would love if there was an integration with Calendly.com to make call scheduling a bit easier and more integrated. At this time, I have to manually move data, updates, and appointments between Calendly and Monday.com.
Buyer's Guide
monday.com
December 2024
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For how long have I used the solution?
We've been using Monday.com for two years.
What do I think about the stability of the solution?
It's been very good in terms of stability, aside from a few days of downtime which were inconvenient.
What do I think about the scalability of the solution?
This can be scaled very highly if the board is built properly.
Which solution did I use previously and why did I switch?
We used a gross-looking spreadsheet as products like Salesforce.com were too robust, costly, and difficult to implement. When we found Monday.com, we knew we had found our solution.
How was the initial setup?
The initial setup is very simple.
What about the implementation team?
The setup was done completely in-house. I didn't want to use vendors.
What was our ROI?
The ROI is very high. We save dozens of man-hours a week thanks to Monday.com and it has made processing leads so much easier.
What's my experience with pricing, setup cost, and licensing?
I found it to be very transparent. You start with the lowest tier and work up to a middle or higher tier as is needed.
Which other solutions did I evaluate?
We looked into Salesforce.com and a few other options that I don't remember.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.