monday.com Reviews

The company decided to use Monday.com due to the flexibility users have with coding how the product or project will flow through each department. 

Our products flow through receiving, product development, sales, and project management. Monday allows us to see where the bottlenecks are in the design review process. 

We also use Monday to keep track of quality issues that arise in the field. Our quality control board allows all team members to update where we are in the quality review process. 

Monday has improved our process by seeing where products get held up. Poor implementation and training have caused individuals to reject using the platform. Having easier access to training videos and guidelines/advice on how to implement and how different features can interact with one another on Monday would be helpful. This could be set up as courses or modules to take on the website, allowing management to require employees to take those courses. Management could log in to see who did/did not complete the course. In addition to this, having practice automation problems, adding new boards, etc. would be helpful. 

The feature I have found most valuable is the automation aspect. As mentioned previously, there has been some rejection to learn the automations aspect to Monday. This could be because of poor implementation on the company's behalf. 

Another feature I find most valuable is the ability to customize the columns on each board. Our quality control board and product samples board has the ability to add pictures, reports, and other necessary information. This creates a single spot where all the information can be found. 

As mentioned previously, having easier access to training videos on how all features can interact with one another would be helpful. Some can easily get overwhelmed with how much flexibility there is causing them to be unsure where to start. This might lead to frustrations. 

Case studies on how other companies successfully implemented Monday could help too. The product and tools are great but some companies may need guidance on tailoring it to their needs. Highlighting the differences between boards workspaces, and dashboards and how they interact would also be helpful. 

We have been using Monday.com for project management and product development processes for 1.5 years. 

We did not use a different solution

The initial setup was difficult due to the fact that management did not understand how to implement it and what was the best course of action. Having access to a list of tips, guides on how to implement, or case studies on how other companies implemented Monday would be very helpful. I believe management did not know where to start and how to maximize the benefits Monday provided.

We handled the setup in-house.

I am only a user of Monday. I do not handle the purchasing. 

We are a small environmental consulting firm with half our staff working remotely. We use Monday.com for project management and team communication. This allows us to maintain continuity of service for our clients and team members from anywhere in the world. Our Monday boards were an imperative communication tool when two key team members worked in Germany on a large training contract. Status updates were streamlined across all users despite a six-hour time difference and there was no loss of productivity. 

Monday.com has improved our communication with project updates available to all team members without sending a million emails. No one is inadvertently left out of a conversation and we can all check on the status of our projects from anywhere. During the lockdown, Monday.com helped us stay connected. Those who were used to in-office work environments struggled a bit with the transition to full remote. Using our Monday boards, we quickly adapted to our virtual workspace. It allowed us to work when and how we were able in those first tumultuous weeks and still all be on the same page. 

I love the chat box feature where I can leave instructions for groups or individuals. 

Shareable boards are a great solution for clients who want to track the progress of their work orders without checking in with us directly. 

The filter and search features are also extremely helpful in compiling work orders by month, client, location, etc. 

Document links are a great tool and sync well with our Dropbox Business account. I can share document links directly without having to sort through client files. 

I wish there was an option to pay for one-on-one technical assistance rather than watch tutorial videos. Sometimes I don’t have the time or bandwidth to seek my own solutions. I love the tutorials when I have time to learn new skills, however, sometimes I just need a solution immediately so I can move on to the next thing. A fee-for-service technical assistance session, sold in blocks of time, would be extremely attractive to those of us who sometimes just need to throw money at our problems. This would be worth whatever they charged on a day with a million deadlines. 

I've used the solution for five years.

In five years it’s only gone down once and that was for less than an hour. The customer service team sent us status update emails so we could plan for when our boards would be up and running again. In terms of being a long-term investment, monday.com has grown with us as we added new people and clients. 

Monday had grown with my company. I started with three staff and a dozen or so projects. We now have ten team members and over 50 projects. When we level up, so does Monday. 

I’m disappointed that I can no longer speak with a person for technical assistance. As I mentioned earlier, sometimes I don’t have the time or headspace for independent learning via tutorial videos. I’d joyfully pay for blocks of time for sit down chats with customer service. 

Positive

I was previously using Excel for project tracking. It worked for a few years when we were three people in a tiny office. As soon as we had to start emailing it back and forth to remote teams, however, it became apparent this was not our best solution. 

The initial setup was super fast. I watched the tutorials and built my first board the day we started the free trial. 

We had assistance from a vendor team. Their expertise was great. They taught us everything we needed to know to get started. 

ROI is hard to calculate as we now use Monday for everything. 

We recently upgraded from standard to premium. It’s worth it for all the additional features. 

We tried Slack and Microsoft Project. Monday.com was the best solution for us based on user interface, price, and how it fit with our workflow. 

Monday.com is basically our office now. Although some of us did come back to the physical space, that was a choice. We’re ready for remote work and hybrid positions now with Monday. 

Our team manages a portfolio of projects. Each team member manages their own portfolio. We use Monday.com to track projects, alongside costs, time, etc. If a client sends updates, we keep track of these notes within Monday.com as this allows team members the ability to stay in the loop with the project. 

We also use Monday.com to keep record of holidays and PTO (Paid Time Off). We utilize a dashboard that allows visibility into each persons requests to help us plan when we will need additional support to ensure project management stays on track.

It has made the entire tracking process much easier. 

It gives an easy, high-level view of the inner workings of the business. It cuts out the need to constantly send emails and follow-up emails for the current status of a project. 

It also ensures we are not wasting time waiting on responses when we can easily check the status of a project by using Monday.com. As our team continues to grow, it also provides an easy way for new team members to ensure they are 'visible' and able to see what everyone else is currently working on.

The collaboration capabilities are great. It makes it much easier to know who is working on which projects, as well as who they are working with. It's also been super helpful to be able to 'copy' an item, as so often our projects are similar in nature so I am able to quickly use the copy feature and then change a few details to match the new project. This may only save a few seconds, however, it does make things much simpler and more efficient. I also like the ability to assign a project to another team member where needed, this makes it easier to pass on work when required.

Overall, Monday.com does a good job of providing a valuable service. It's hard for me to pinpoint any areas that I feel are significantly lacking. One area perhaps that could be improved upon would be the drag feature. For example, when I need to drag one item/project from one space and move to another. Often, it can appear to move very slowly and I end up misplacing where I am intending to put the item. Otherwise, if Monday.com could increase the refresh rate of the site, that would make things a little better also.

I've used the solution for over one year now.

I've been very impressed with the stability; I have never had any issues. The system is constantly working and I've never experienced any system outages/unexpected delays from Monday.com

It is scalable. I believe it has the potential to be in every company.

We have not had to interact with customer service/support yet.

Neutral

We did not look at any other service.

The initial setup is straightforward.

The ROI we have seen is in the ease with which our team is able to efficiently work together. It's hard to put a price on that.

I'm unfamiliar with pricing as I am just a user.

Our company has only used Monday.com.

I have no notes at present; keep up the great work!

Organization of tasks is the main use case of the solution provided by Monday.com. I have realized that this is the best for my needs compared to other, more complex competitors such as Asana or Trello which are great on their own yet I find in both cases the user interface isn't up to par with Monday.com. 

Other than that, this solution has helped me stay on track with my deadlines and miscellaneous tasks that I would otherwise forget about and overlook. Monday.com helped me create sections of different tasks that I can group according to their nature and priority. 

With the help of its deadline features and simple layout of tasks, it helped me stay on track with my tasks. Before I was unable to meet all my deadlines and tasks even if I wrote them down. With Monday.com's automation and integration solution, I can easily get notified via email about tasks that are due in two days. 

Moreover, it helps keep my co-workers alert on the same tasks as well as my boss. Integrations such as the one for Slack have helped us receive updates on tasks immediately as they occur by other team members. 

The automation for emails is the most valuable aspect as it reminds me of upcoming deadlines to avoid missing them. I often would forget certain deadlines only to be reminded by my boss after the fact. Monday.com has helped me stay alert for upcoming deadlines so I don't miss them.

Another valuable feature I found on Monday.com is the KanBan and Gannt chart views that make keeping track of all my tasks user-friendly. A good view of tasks is important to help prioritize, assign and delegate. The multiple views option, including the calendar view, make things less overwhelming. 

They need to improve the user interface of the automation/integrations. They are confusing to some extent. Although they are extremely important features, i found difficulty in creating automation myself. It currently made me feel like a coder or programmer when I have no such experience. It should be made more user-friendly to help people create unique automation on their own as per their needs and desires. 

Furthermore, it would be great if Monday.com could include a chat feature as well, something similar to Slack so that all task-related communications can be done on Monday swiftly. 

I've used the solution for one year.

We are using the solution for project and task management throughout the organization. Monday is being used a a primary tool at the organization in order to review all workload and tasks, rate them by importance, sort by priorities, and focus the efforts on what is important and with the highest impact based on our goals.

It is also used as a communication tool for the status and notification of every task instead of using mail as an updated tool. This maintains all the information on the same site and can be easily consulted by anyone with access either by using the computer or by smartphone.

It improved a lot of the task management processes and increased the communication efficiency where we used to lack or miss information.

Monday sends us notifications when a task is at risk of being late or when someone updates the information on a task. It gives us Gantt charts of the projects where everyone can easily check the progress or delays and support to take action.

Monday also keeps records of anything added, moved, or changed at a task. If some leave the company, or on vacation, or do some dates change, we have the tracking information for all updates.

The most valuable aspect of the solution is being able to develop our own task or projects trackers which are adapted to each necessity.

Not all projects require the same level of detail of information. With Monday, we are able to customize each project based on a specific necessity. It is very user-friendly overall.

We can remove, add, and modify a project or task charter easily.

We can also assign access by responsibility levels in order to protect information. This is used by giving access as read-only, edit privileges, or admin privileges as required.

Having more pre-defined formats and/or templates or having the ability to make public some formats/templates (not the information on them) would be useful.

This would support other users that could find a format that would fit their requirements and reduce the time of designing or customizing formats that could be available as a shared template.

Despite being a very friendly user tool there are people that do not have the skills to customize from zero a template and having a pre-defined shared template will make their work easier and help them to save time.

I've used the solution for one year.

The solution is very stable and user-friendly.

There is a lot of potential to scale.

We don't really need to use customer service support since the tool is very easy to use, however, when we reach them the support is great.

Positive

We did not previously use a different solution.

The solution is very easy to use for people.

It was a soft implementation; I rate the vendor as having a high level of expertise.

We have seen ROI in terms of manpower time usage by priorities. We find there is less manpower needed.

Monday is totally worth it in terms of benefits vs price.

We did evaluate Microsoft Project.

I use this product to collaborate with my colleagues at a biotech company. 

We are in a fairly small building and are able to connect with each other daily, however, we use the platform to store information and view tasks for the day. We have about four members that work on our team. The company as a whole uses the platform as a virtual lab notebook to keep records and track progress. We have multiple different projects over multiple different disciplines. It is easy to look at what is happening across the company.

The product has allowed us to stay more organized as a whole. Meetings and emails work well, however, there are times when people forget things or need information displayed in a way that shows dates and tasks in a vertical fashion. It is important in science to document all the specifics of an experiment. We can upload protocols or put specific notes for tasks and then refer back to what we have done in the past. It also has helped us to divide work by assigning tasks and forecasting how busy we will be in the future.

I like the ability to duplicate entire tasks at the same time as it helps when we need to repeat an experiment to just duplicate and change the dates. We are also able to keep the same updates in case we need to save those as well. 

I also like the ability to put a timeline on each task if it spans multiple days to track the time spent on an item. With multiple people on our team, it is vital to have a platform that allows us to track man-hours in order to evaluate whether it is feasible to take on more work.

There are occasional glitches in the system that cause the website to be down temporarily. Otherwise, it is fairly reliable. In the next release, I would like the ability to click and drag multiple items at the same time. Some tasks we separate by task so when we duplicate tasks we have to move them separately. In addition, there should be a way to convert the board view into a calendar view. This would help when visualizing project timelines over month-long spans. Another change would be to automatically sort tasks in date order when the date is added to a task. 

I've used the solution for five months.

This product will definitely be able to hold up against the competition.

This product will definitely be able to scale up for larger-sized companies. It has an easy to use interface and large storage capacity that will help facilitate more a larger number of personnel using it. It is simple enough to use that many types of companies can use it and the software update’s should be able handle scaling up.

I have never had to use it.

Positive

I was not at the company at the time of choice. I presume no platform was used and thus, why Monday.com was chosen.

I was not present for the initial setup.

The cost is worth it to maintain organized teams.

I was not at the company at the time of choice.

I would recommend Monday.com to all biotech companies or research labs so that they can keep detailed notes of their work and track future projects easily.

I run my solopreneur consulting business almost entirely on Monday.com. I also have setup workflows on Monday.com for dozens of companies across many industries (construction, HR, architecture, eCommerce, sales, etc...) 

All my leads and customers are managed in Monday.com's CRM solution. I have automated workflows to convert them to customers/clients when the deals close. 

Upon close, I manage all my client projects directly on Monday.com with automated tasks, reminders, due dates and invoicing.

My business is very streamlined and efficient from sales to project management and execution to billing. Monday.com orchestrates the entire process for me and integrates with the other tools I use to get the job done and provide the best service possible to my customers and ease of use to me and my team. 

I have reduced proposal creation time to under ten minutes and automated email follow-ups and integrations all facilitated and tracked on Monday.com. 

We now have a Grand Central Station for inputting customer/project/work information which significantly streamlines and accelerates the pace our business operates. 

The most valuable aspects include:

Automations. There are so many automations to streamline everyday tasks and reduce click counts when doing admin work. It is incredible. 

My Work. It is one place that links all my to-do's on one screen on Monday.com this feature/function is critical to delivering my commitments on time and knowing what my workload is

Dashboards. The ease of reporting on Monday.com is amazing, they have dozens of report/chart types that create amazing visibility into the day-to-day operations of our business, and visualize projections for sales, projects, etc. The setup for these reports is as simplified as I have seen across any reporting tools.

The permission settings require workarounds for some use cases. The enterprise plan offers the features needed, however, too many times I've had to set up weird workarounds for permissions with my smaller Monday.com customers who don't have an enterprise version. 

The license tiers are a little difficult to manage, as Monday sells seats/licenses in bundles of five or ten. Too many times I've had clients with six users who are forced to pay for ten user licenses due to the pricing structure. Since the lowest tier is three users it does make it difficult to have a solopreneur justify the use of the platform, as you are essentially paying triple. At the end of the day it can still often be worth it, however, is definitely a turn-off when signing up. 

I've used the solution for16 months.

We are a design and marketing company and have grown from one freelance designer to a team of ten people. As we have expanded the team, we needed a platform to put all job requests which allows us to allocate each job to a specific team member. I believe we started using this just before lockdown. 

We had previously used a system called Redbooth however we needed something a bit more sofisticated. The main use of this was so we can see all jobs at a glance and also mark them with a status as to where they're up to, and when they're complete. 

Monday.com has allowed us to organize our workload in a much more efficient way. 

We can communicate better within the team, especially throughout lockdown and when some of the team are working from home. 

We have also been able to give access to clients at time which has been useful, to keep them up to date without having to send emails. 

We can now allocate jobs to multiple team members and they can communicate the progress within the job notes and status. It has really helped us to manage our ongoing work.

Monday.com has allowed us to list all our jobs on different client boards, and organize our workload as a team and as individuals. Throughout lockdown, this was especially useful, as we could use Monday.com to communicate and leave notes about each job. The automation options are also very useful as once a job is complete, it can be moved to the bottom of the board, into a different group. Being able to tag multiple people onto one job is also beneficial too us, as we often have two to three members of the team working on one project.

The biggest thing missing that would be beneficial to us is a time tracking app.

We currently use Toggl daily to track all our client time. We would much prefer this function to be within Monday.com so that we can manage all our jobs and time within the same platform. 

It would also help if we could see all jobs under one user's name within a calendar format. I know this is something you offer but at the moment we don't find it very clear. Also, when a user's name is searched, all jobs they are to show, however, this includes completed jobs that we don't think should appear.

I've used the solution for two to three years.

Technical support is very good. It's quick and helpful.

Positive

We used to use Redbooth. We wanted something with more features.

One of our developers set up the functions on each board and found it easy.

We have suggested Monday.com to clients, however, we haven't spoken about pricing.

The evaluation of other options wasn't something that I was involved with.