It's a basic system for me to keep tracking what is happening in my project at a high level. If I don't know and want to go in deep and check exactly what is happening, I use Monday as an overall picture for my monthly projects, let's say.
Senior Operations Analyst at Etoro
Easy to set up and offers a good project overview but needs templates
Pros and Cons
- "The initial setup is easy."
- "The solution really needs to offer templates."
What is our primary use case?
What is most valuable?
It's great for providing a general overview of projects in one snapshot.
The initial setup is easy.
It's quite a stable product.
What needs improvement?
Monday has a lot of space, let's say, for improvement. Especially when you create a new board. The board is like a new project; it's called "board". When you create a new board, you add everything manually. It doesn't come with a template by default. If you want to change the status of your task, you should change it manually. Even changing the date is manual. If you have an update on the project, or if the project closed or went away, all the dates are added manually. This is time-consuming if you are comparing it with Jira. In Jira, when you open a task, the date is read automatically, which is easier. On Monday I need to add it manually.
The solution really needs to offer templates. That would be very helpful.
I'd like to be able to add different panels under the same project. For example, at the moment I can create groups, which is fine, however, all of them include the same columns. I cannot have them in group one, five columns, and in group two, three columns due to the fact that it's under the same project, under the same board.
For how long have I used the solution?
I've used Monday only for the last couple of months. It's been four or five months now.
Buyer's Guide
monday.com
March 2025

Learn what your peers think about monday.com. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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What do I think about the stability of the solution?
The product has been stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
We have about 15 people on our team using the solution.
How are customer service and support?
I've never had the need to contact Monday's technical support team and therefore cannot comment on how they are to deal with.
Which solution did I use previously and why did I switch?
I also work with Jira.
How was the initial setup?
I found the initial setup to be simple and straightforward. It's easy. It's not complex.
What's my experience with pricing, setup cost, and licensing?
My understanding is that it is open-source. There is a standard installation fee, however, in regards to users, it's free.
What other advice do I have?
I'm not sure of which version of the solution I'm using.
I'd advise a new user to try to create a few projects as an example before you create a real one. It's a little bit complicated and I'm not aware if there's a manual to read or find out how to properly do the setup of a project. If a new user tries to create a few examples before they start, it will help them get comfortable with Monday.
I would rate the solution six out of ten. I'm always comparing. Monday and Jira are both for project management solutions. Comparing it with Jira, Monday doesn't have as many features or abilities. It's a very basic program. You cannot create Casper flows or create automated approval or check the availability of your team based on your resources. It gives you an overall picture, the high-level picture, of your tasks and that is basically it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Content Writer at Invalley
Very straightforward with a clean interface and helpful automation
Pros and Cons
- "I love the ability to communicate within the app itself by leaving comments."
- "For others who have more varied assignments, some of which require collaboration with other team members, they might find Monday insufficient."
What is our primary use case?
We primarily use the solution for receiving task assignments. As one of my team's content writers, we deal with plenty of assignments each month, and monitoring our own tasks is made easier with Monday.com. Monday simplifies the flow of tasks, starting from the content assignment, completion, and submission reviews, to publications.
Through Monday, it's easier to monitor where we are in each assignment. We could monitor the overall progress in one quick glance and see where the delay is happening. We could easily identify what stage someone is stuck in and address issues promptly.
How has it helped my organization?
Assigning tasks is automated, making the jobs of our project managers easier.
The interface of the platform is clean and simple. As a content writer, I can see all the important details, particularly the deadlines, at a glance. This is a very important feature for someone who struggles with organization.
Everything about Monday.com is straightforward. I have used other task management apps over the years and so far this is my favorite.
We've been using it since its Dapulse days, and we never switched, which reflects our contentment.
What is most valuable?
My absolute favorite is the ability to filter assignments. Since there are other writers in the team, filtering by person lets me see easily which ones are mine, and I could also sort them out based on urgency.
It's quite easy to accidentally click on someone else's assignment and work on it, but with this feature, that accident can be avoided. In other apps, the focus is personal boards with lots of subtasks within, which I find unappealing.
I also love the ability to communicate within the app itself by leaving comments.
What needs improvement?
Honestly, it's perfect so far. It has the simplistic, spreadsheet vibe which I love. I can't think of anything major that I want to be changed or at least I find Monday more than enough for our team's needs.
For others who have more varied assignments, some of which require collaboration with other team members, they might find Monday insufficient.
They're also a bit lacking in the reporting department, which isn't a big deal for us, however, it might be for other users who have more rigorous protocols when it comes to tracking.
I also wish that subscription costs are a bit cheaper.
For how long have I used the solution?
I've used the solution for about three to four years.
What do I think about the stability of the solution?
I see they're coming up with new improvements all the time which is a good sign stability-wise.
What do I think about the scalability of the solution?
They should try to drive the cost down to onboard more users.
How are customer service and support?
We haven't tried to reach out to technical support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
No. We started using Monday since it was Dapulse and never tried anything else.
How was the initial setup?
It's pretty straightforward and doesn't require a real tech genius to set it up.
What about the implementation team?
We used the solution in-house.
What was our ROI?
ROI has increased since using Monday.
What's my experience with pricing, setup cost, and licensing?
I recommend Monday to small and medium companies.
Which other solutions did I evaluate?
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
monday.com
March 2025

Learn what your peers think about monday.com. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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Business Analyst at Strop
User-friendly and modern looking with helpful notes/comments capabilities
Pros and Cons
- "Pretty much everything is customizable and easily editable."
- "There was one time that I had used CTRL + C to copy one of the text fields, and accidentally pasted it into all other rows/projects. I know there is an "undo" button you can click on for a few seconds, however, it would be helpful if you could undo it even after it's been a few minutes/hours."
What is our primary use case?
Tracking my projects as well as seeing other colleagues' keeping track of different data points such as owner, project costs, types of projects, and adding subitems based on the phase each project is currently in has been the main use case for our organization.
We also move all completed projects to another board to keep track of our revenue.
Another board that we use internally is to update our vacation and travel calendar. It's useful due to the fact that you get to see everyone's travel schedule in various formats such as table, timeline, and calendar view.
How has it helped my organization?
The solution offers better tracking of the status of multiple projects, passing the baton between individuals, etc.
It's super user-friendly and there are almost no learning curves when we first started using the platform.
A modernized look and feel is always a plus.
The website also functions very fast and I'm also happy with the mobile app version they provide.
It's also super easy to use and update on your phone. I'd recommend using this for any companies out there.
Pretty much everything is customizable and easily editable.
What is most valuable?
The notes/comments section is helpful. It's visible to everyone. Everyone can upload files and random notes relevant to each project. I've been using the notes and comments section a lot, just so that if someone else gets looped into the project but is too lazy to read through the long email thread, they can simply go to this internal note section and download necessary and important files and understand the scope of each project without having to ask your colleagues. It's also good to jot down any information you may need.
What needs improvement?
There was one time that I had used CTRL + C to copy one of the text fields, and accidentally pasted it into all other rows/projects. I know there is an "undo" button you can click on for a few seconds, however, it would be helpful if you could undo it even after it's been a few minutes/hours. There is a functionality where you can download an older version/history, however, I needed to re-update that specific column manually - which was a pain. Other than that, everything else has been pretty good so far.
For how long have I used the solution?
I've used the solution for more than two years.
What do I think about the stability of the solution?
The stability is pretty good. It's a pretty big company with a dedicated team troubleshooting all the time.
What do I think about the scalability of the solution?
The scalability is pretty good. I wish there was an example of scalability.
How are customer service and support?
I have no experience with technical support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used to use SmartSheets, however, there is a lack of features and an old look and feel.
How was the initial setup?
The setup is very user-friendly and straightforward.
What about the implementation team?
We did the setup in-house.
What was our ROI?
I'm not sure about what our ROI would be.
What's my experience with pricing, setup cost, and licensing?
I wasn't involved in the decision-making process.
Which other solutions did I evaluate?
I wasn't involved in the decision-making process.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Administrative Office Coordinator at Sutton Eldridge Engineering, LLC
Customizable with flexible boards and seamless processes
Pros and Cons
- "The most valuable feature of Monday.com is the ability we have to customize it to suit all of our needs."
- "We would love it if the system could communicate with our accounting system, QuickBooks."
What is our primary use case?
We are an engineering firm. We utilize Monday.com to manage all our projects and our billing as well as our proposals, paid-time-off benefits, and anything that has to do with the coordination of a project from beginning to end.
How has it helped my organization?
It would be very questionable as to whether or not our firm would be where it is today without the utilization of Monday.com. We have customized it to the point where every process runs seamlessly throughout the day, throughout each project, and on all boards that we created.
What is most valuable?
The most valuable feature of Monday.com is the ability we have to customize it to suit all of our needs.
Our IT director has created boards that talk to each other which allows the project management process to successfully create all phases of a project, and show all work done on each project, including when and how much we billed according to how much work has been completed.
We can glance at a board to see which engineer worked on a project when our clients contact us with the need to speak with the engineer on a specific discipline.
What needs improvement?
We would love it if the system could communicate with our accounting system, QuickBooks. I keep track of my invoice dates in Monday but then I have to go to Quickbooks to backdate the date of the Invoice to match Monday, for each invoice.
For how long have I used the solution?
I've used the solution for approximately two and a half years.
Which solution did I use previously and why did I switch?
We did not use another solution. We started out using Monday.com.
What's my experience with pricing, setup cost, and licensing?
It's worth it! It will change your workflow for the better.
Which other solutions did I evaluate?
I cannot remember if we evaluated other options at the time.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Communications Manager at The Bhutan Foundation
Great task management features with easy commenting and simple uploading capabilities
Pros and Cons
- "I found the task management features as the most useful and necessary."
- "While there are most of the features that users aspire to see in managing daily plans and tasks, they could focus to bring in extensive and comprehensive features of project management and grant management."
What is our primary use case?
Monday.com allows you to easily manage and plan all your projects and tasks easily and efficiently. It has endless features you can adapt to your requirements.
From daily task management features to managing donor reports, and publication deadlines, it covers all features to make your daily work easier, more efficient, and professional. We even manage our dispatch records and meeting follow-ups on Monday.com.
This is very useful for non-profit organizations whose work spreads over large project constituents and various thematic areas.
How has it helped my organization?
This has helped my organization to manage our tasks and deadlines very efficiently.
We use this to plan our online social media content on different platforms. It is easy to review and finalize. We even upload pictures and related media on the platform to review and finalize them.
We do record our meeting and discussion follow-ups. This helps us to assign specific staff and officials with deadlines for the tasks.
This is a great tool for planners. We have our individual work plans and leave registers online.
What is most valuable?
I found the task management features as the most useful and necessary.
Task management is very crucial to get things done as per the work plans. This lets us fulfill our goals and milestones for various projects and activities. It is transparent and is available to view and review by all the team members of the organization. The team members can come in and comment, suggest and review anything by tagging them in the update field.
All kinds of media can be uploaded online for review and feedback. We have specific deadlines and notification features to let the member know of their upcoming task deadlines in advance.
What needs improvement?
While there are most of the features that users aspire to see in managing daily plans and tasks, they could focus to bring in extensive and comprehensive features of project management and grant management.
For instance, a non-profit might want to use the platform to fully manage their project information and database without a need to go for another platform or system. This feature should include all basic and advanced features of project management.
Another feature could be to have grant management features. If an organization wants to generate a report on how much they have spent on certain projects, it should easily be able to do from the platform dashboard without much hassle.
For how long have I used the solution?
I have been using this solution for over four years now.
What do I think about the stability of the solution?
I didn't experience any outages on the platform that affected my efficiency. It has required infrastructures to cater to growing numbers of clients very efficiently and effectively.
What do I think about the scalability of the solution?
Since the solution is based in the cloud with multiple geo-location of its servers, I feel it has already built a required infrastructure to serve the growing number of demands for their platform.
How are customer service and support?
Technical support is prompt and efficient. They resolve any issues related to their platform.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had some other platforms which were not so user-friendly and efficient.
How was the initial setup?
It was very easy and straightforward to set up with good support service.
What about the implementation team?
We did the setup on our own.
What was our ROI?
We are using it daily for the tasks and I can confidently say this has helped us in our daily task management.
What's my experience with pricing, setup cost, and licensing?
This is a professional platform with loads of features and functions. Therefore, it would come with a cost. I would say it would be worth our investments as this would really enhance your organizational goals and efficiency.
Which other solutions did I evaluate?
We did evaluate, use, and then only chose Monday.com for our daily use.
What other advice do I have?
I would recommend the product to all those who are looking for easy and efficient system to manage their tasks, plans and program deadlines.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at 500 Designs
Great formulas, good time tracking, and excellent customization
Pros and Cons
- "I love how I can customize so many items on the boards to fit my exact needs."
- "I have to use a ton of filters to get the exact data I want on an overview board."
What is our primary use case?
I am a project manager at a digital design agency and I use this to plan out all of our projects for the team.
Our agency has many project managers and many teams. Each project manager sets up boards/tasks for their own team members. I usually use my own templates while other project managers set up their own templates based on how they like to use Monday.com.
We are an online-only agency and fully remote. We all work in different time zones around the world and all have different schedules/working hours.
How has it helped my organization?
I love how I can customize so many items on the boards to fit my exact needs. I've been able to figure out how to save time and brainpower just by creating the right templates, automation, and formulas.
It also reduces the number of questions the team needs to ask me as so much is programmed into our Monday boards that everyone can see.
Something we've been working on is trying to make sure all of our team members are efficient with their hours. I was able to make an overview board to see everyone's hours/what they are doing at a given time. It's not perfect and has a lot of filters, however, it's a start.
What is most valuable?
The formulas are great for pulling data from many boards into one board. The time tracking has been helpful.
All of these items allow me to properly track time for my team and figure out how many hours we have used, how many we have left, and what all team members are doing at a given time through pulling data into one board.
The formulas are probably my favorite (although it took some learning to figure out how to use them) as it takes the work off of me to have to manually do the math and flag when we're going over hours. The team can just see it automatically.
What needs improvement?
I have to use a ton of filters to get the exact data I want on an overview board. My goal is to see everyone on my team's projects/capacity. My team is not the entire organization/not inclusive of everyone on a given board.
Also, I can't total up hours or anything on sub-items. It just counts them. I want to be able to add numbers as I can in normal items and see the total at the bottom of a group.
I also wish I could more easily see a list of tasks for a given team member for the week. I can see my own tasks, however, it's hard to filter through everyone to see my team's tasks. I wish I could just add everyone on my team to a team to only see what they are doing each week.
For how long have I used the solution?
I've been using the solution for 1.5 years.
What do I think about the stability of the solution?
It's a stable solution due to the fact that it's so amenable.
What do I think about the scalability of the solution?
Monday can continue to grow seamlessly. I like the emails with the new features.
How are customer service and support?
We haven't had to deal with them at all.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not use a different solution.
How was the initial setup?
I was not a part of the setup process.
What about the implementation team?
We did the solution in-house, and I was not a part of that process.
What's my experience with pricing, setup cost, and licensing?
I didn't make these licensing decisions.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Owner at Neobrain
Great color coding, excellent use of subtask features, and integrates with Jira
Pros and Cons
- "We use also integration with Jira, to see the updates so the CSM team can see the update from Jira."
- "We'd like more automation."
What is our primary use case?
In my case, I have worked on two SaaS products as a PO with Monday.com. It helps me with the product roadmap of my product. It also offers a product roadmap of the whole company. I used it for managing projects and being able to see the specificities of a project.
We also used it to manage onboarding, as a personal to-do list.
We use also integration with Jira, to see the updates so the CSM team can see the update from Jira.
It was used by sales so we could see the sales information directly there.
How has it helped my organization?
It improved the communication between all the teams and the company, especially during remote work due to COVID. There is also remote work in this new company, where my work is 100% remote. It has helped to have data stored somewhere and be accessible by everyone at every moment.
For the onboarding it allowed the newcomers to have a good base to work on, and the colors and ergonomy of the tool are helping a lot. We have more motivation to complete the information on Monday.com.
What is most valuable?
The subtasks were super useful to have in order to define actions plans.
The link between the boards and do not need to copy-paste information and not need to update at different places is great.
The llama farm is super fun and helps the team to want to work on issues.
The colors and the style are amazing on Monday.com.
The dashboards are super useful for presentations to the other teams and to follow.
The Kanban view is great for organizing the common roadmap with other teams.
What needs improvement?
We'd like more automation. I would like more automation between Jira and Monday. To be able to have modifications in the status on Monday when the Jira tickets are updated for example.
I like the automatic change of status when all subtasks are done. The main task is also done so we don't need a last action from the user.
The translations sometimes are not OK when you change the name of the item. For example, in French, if the item is masculine or feminine, the sentence is not correct so it seems weird.
For how long have I used the solution?
I've used the solution for four years.
What do I think about the stability of the solution?
The stability is very nice too.
What do I think about the scalability of the solution?
The solution's scalability is very nice.
How are customer service and support?
The solution is very friendly and the answer quick. Maybe a chat function could make it a little bit more user-friendly.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used to use Trello. It was not complete enough and not very user-friendly.
How was the initial setup?
I learned everything by myself and it was easy to onboard.
What about the implementation team?
The setup was handled in-house.
What was our ROI?
Our ROI is high.
What's my experience with pricing, setup cost, and licensing?
The cost is a bit expensive, however, it was worth it. The whole company can use it and for their own purposes. It's a good investment.
Which other solutions did I evaluate?
We looked at Asana.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Marketing Manager at Mango Publishing
GreatSlack integrations, helpful tagging, and very customizable
Pros and Cons
- "I don't go on Monday every day so being notified through email and Slack is helpful."
- "Monday, the service, can be improved with even greater integration and configuration."
What is our primary use case?
My company is a publishing company. We use it for various different reasons. For example, Monday.com helps us to allow for greater connectivity throughout the company and to better manage various projects both internally and externally.
It allows team members to create different teams and is perfect for the case of project management.
Team members know who is working on what and when the assignment is due. It's also great in terms of tagging other team members for updates, comments, and links as well.
How has it helped my organization?
Monday has improved the company through its integration features. For example, being able to manage various teams and projects within the company. Team members know who is working on what and when the assignment is due.
It's also great in terms of tagging other team members for updates, comments, and links as well. In addition, Monday has Slack integration which helps to notify me or other team members when they are tagged or if there's an update which is a really great feature. I don't go on Monday every day so being notified through email and Slack is helpful.
What is most valuable?
The features I have found most valuable include the Slack integration which helps to notify myself or other team members when they are tagged or if there's an update which is a really great feature. I don't go on Monday every day so being notified through email and Slack is helpful.
Another feature is how customizable it is for our teams which allows for greater creativity. One of the things that is especially valuable is the status updates and the options available for those.
One last feature I like is the fact it's allowing the use of Google links/Google Drive.
What needs improvement?
Monday, the service, can be improved with even greater integration and configuration. It would be great to get company-specific features depending on the specialty of the company. For example "technology, small business, publisher" etc.
Another feature that would be beneficial is a Google Calendar integration. It would be great if due dates can be added to the calendars of specific team members. This would help to keep team members on top of projects, especially if the individual does not go on Monday every day.
For how long have I used the solution?
My company and I have been using this product since the beginning of 2021. It's been a great service so far and we are constantly figuring out new ways to use and improve how it integrates into our company.
What do I think about the stability of the solution?
It's a very stable solution that has allowed for proper management of teams and projects.
What do I think about the scalability of the solution?
My company and I have an overall good impression of the scalability as it has been extremely helpful.
How are customer service and support?
We've never had any issues and customer service and support has been overall satisfactory.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We never switched, this is our first service.
How was the initial setup?
The setup was a bit complex as the company was still navigating exactly what we needed to utilize it for. We are constantly adding more ways to use Monday as the company and teams grow.
What about the implementation team?
We implemented it through an in-house advisor.
What's my experience with pricing, setup cost, and licensing?
We normally advise the setup cost, pricing, and/or licensing will be very company-specific.
Which other solutions did I evaluate?
No, we did not. This was our first option.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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