monday.com Reviews

As a provider of professional education, Monday.com is used within our environment to manage a program lifecycle, assign tasks to individuals, and manage the delivery of our products end-to-end. We use it for tracking workflow from individual programs, informing managers of capacity and availability within a team, and making live requests using the 'form' functionality for website changes (by way of example). 

Monday.com provides a holistic oversight of all the activity required to complete a project from start to finish.

Used as a project management tool, our business is able to utilize the clear visual display provided by Monday.com to manage workloads, allocate tasks, and have a greater oversight of tasks within each program. 

The ability to change the layout of each project to the form of a Gantt chart, kanban, table, and more allows for more accessibility within the same programme. Users are able to choose a view that they find most beneficial, without having an impact on the content visible for managers within the business.

Using the deadline feature to manage priorities has been the most valuable. Having a visual representation of the week and month ahead in the 'My work' category allows for improved organization and workflow planning. Being able to tag other colleagues to support with tasks and allocate jobs when members of the team are taking annual leave has also proved incredibly helpful. The tagged member of staff knows what the job required of them is, has a deadline allocated, and is able to receive further information using the comment feature - it saves lengthy handover documentation.

The ability to implement a timetabling functionality would be really useful for an education provider. Currently, dashboards can only be created with a small number of boards (20 I believe) which can limit the amount of information to view across multiple boards. We can implement more programs within one board, however, this is not always useful when programs need to be archived each sitting. 

Easier reporting functionality or more regular training in this area would also be of great value to the business.

I've been using the solution for one year.

The solution's setup was straightforward and easy to navigate.

We also looked into:

• Asana
• Mavenlink
• Trello

At the communication office, we use it to manage all our topics, including what topics we have to make, Facebook ads, our social media schedule, project management, and so on. 

We are a team of 30 people working in communications for a city. We have one folder for each team and we can interact without emails about every single subject we have. We also share all our documents on Monday: communication plans, reporting, data, and so on. We manage the city newspaper on Monday as well, including who will do what, when, about what, etc.

It reduces the number of emails we exchange. It also permits us to keep an eye on what our colleagues do in a global way. For example (the example of my service), we can follow the evolution of a task to know when we will receive a final document. 

In terms of social media, we have one board. On this board, we have one item by post and we can skip to a calendar view, which is very useful. On top of that, we can also exchange with our colleagues' pieces of information, links, and pictures we need to create social media posts. All the solutions we had before are now in one platform.

The most valuable aspect of the solution is the fact that we can make the tool as we want, in the way it is the most useful for us. This customization is a strength. It adapts to everyone. For example, for social media, we need a calendar and now we have one. For the magazine, we need a big table and now we have one. 

It's also true for each single person. We have group tables yet we also can create one only for one person. It makes it easier to manage the orgzanization of the tasks we have to manage, with deadlines, documents, reminders, links, pictures, etc.

In terms of synchronization, maybe some tools can be more synchronized. For example, with Facebook Ads, we can ad campaigns and still, everything is not synchronized and is not as useful as the Facebook ads tool if we want to make reports. 

Also maybe it could be useful to make a better connection between tables. When we write something in one item, it doesn't synchronize with the one linked in another board. 

It could be interesting to have Microsoft Teams tools and also Outlook email on it and more integrated.

I've used the solution for more than a year.

It could be improved in terms of stability. We often have problems with bugs and slow service. 
- The website could be slow and nothing is loading although we refresh and clean the browser cache

- We write comments, change status or other content and when we refresh, nothing appears. So we have to try many times before it’s ok.

- The time zone change although we didn’t change it in parameters.

- To download a zip file from “folders”, sometimes it’s charging but nothing happens 

There is often scalability, which is a good thing.

I'd prefer to have online support in French. 

Neutral

We used to use Trello. It was not as useful as Monday. We switched as the service decided to. We adapted our way to work to fit with Monday.

It's quite complex to set up, however, honestly, if each employee takes half a day to test and try everything, then it's quite easy to use. 

I did not evaluate ROI due to the fact that we do not sell products.

I don't manage the license. 

It's a powerful and easy tool to work with in teams in order to centralize and reduce email.

I was not part of the decision-making team! 

It could be interesting to integrate a publication tool for social media.

I work at an architecture firm with 12 employees, two offices, and one fully remote employee. We often have 20+ projects going at any given moment, of varying scales. 

We utilize Monday for project management, project schedules and tracking, and office production scheduling. We use it for a bird's eye view of projects as well as more detailed down to individual tasks per project, depending on the project. We also create a production schedule each week using Monday to assign project tasks to each employee. 

It has allowed us to keep track of everyone's tasks and organize which personnel is working on what and for when, as well as track deadlines and tasks more efficiently. 

We are able to compare project timelines and see where due dates and deadlines may overlap so that we can properly space out project schedules and properly staff the right people on the right projects at the right time. 

It also allows project managers to keep track of the tasks needed to be completed on any given project and assign those tasks to any given employee. 

The features our company has found most valuable are the timelines, the calendars, and the Gantt Charts. 

Within our company's workspace, we use these features to create production schedules, project schedules, allow employees to make production requests, and make task lists and track their progress. We even use these for general office concerns, lists, and organizing events. 

The ability to assign members to tasks and then have them update the status on them and even ask related questions under the task has been very helpful. The company has absolutely benefitted from this tool as a project management tool and is great for remote work as well. 

As a new hire, it was a bit complex for me to learn and understand how to use Monday. Part of that may be due to the complexities in which my company uses it, and part of that may be due to Monday. The user interface was a bit daunting at first. Although it makes sense to me now, it was hard to follow in the beginning. Now, I enjoy using it and find it very beneficial. 

In the next release, including a chat feature would be incredibly beneficial. We can comment back and forth under certain topics, however, being able to chat/instant message individually, per project, and company-wide would be helpful. 

I've used the solution for approximately one year.

We are unsure of the stability as management has more knowledge in this department.

I have only been at the company a year. I am not sure what was used before. 

I'm unsure how the setup went. Management has more knowledge in this department. However, setting up new boards and spaces is a bit complex even for me. 

The setup is handled in-house.

I'm unsure of the ROI as management has more knowledge in this department. 

I do not have much knowledge regarding pricing/setup/licensing as my company's management takes care of that, however, I imagine setting it up to be perfectly tailored to our company took some time. 

I often find Monday compared to Slack the most, although I have not used Slack before. 

I work in a fast-paced humanitarian space with a core focus on project and partner management. 

The organization has a need for a platform that quickly processes information and shares updates on tasks and projects across a small size team (less than 30 people). 

Monday.com has been most helpful for our task management and documentation of processes and achievements. By listing weekly tasks under specific project boards, these can be updated as progressed or completed, and linked to other boards and members of the team to monitor progress.

Monday.com has enabled my organization to get on top of both individual and collaborative project management-related duties. For example, I am able to effectively schedule key work plan milestones and provide updates for my managers/directors to view and comment on. Team members linked to specific tasks will also receive notifications when I update the status or add comments to a task.

We also use tools for shared task implementation so that team members can use the platform in the ideation phase to brainstorm or share updates on progress for development of a task. Tasks can be updated with short reports or links to reports on external platforms. We also document the submission dates or completion of key milestones, and this can be easily viewed using colour coding or changing to Kanban view.

One of the most valuable features is templates, and customizing templates or creating our own to match our flow. This has meant that we can have a standard way of documenting across the team and supports with an easy way of finding information. 

I enjoy being able to switch between different views of a board, such as Gantt or Kanban, as this provides alternative ways of viewing tasks and managing workload. This also supports prioritization. I can easily see which tasks are outstanding, which are stuck, and which have been completed.

There are so many features and possibilities that I am not yet aware of or adept at using, which may be limiting my experience. To learn these, I need to spend more time exploring the site and tutorials on offer, however, time is often not a luxury I have. I have resorted to using the tool at the most simple level to list tasks and mark progress as I go. Therefore, I would say that the key limitation I face is that I don't find the tool to be fully intuitive as more time is required for me to learn how to use it optimally.

I've used the solution for almost one year.

There have been no issues with stability - the tool has proven to be solid, bug free and there hasn't been issues with loss of inputs as everything entered is automatically saved.

Monday.com has real potential to continue advancing and being a leader among the numerous tools available today. 

We have not needed to reach out to live customer support.

Positive

Previously, we used shared spreadsheets and documents that would be uploaded to a server and then link shared via email. Monday.com provides a much more efficient process for sharing project updates.

I found it intuitive at a basic level to get started, however, once I wanted to link boards or increase functionality I realized I would need to seek support and/or watch tutorials to get the most out of it.

We implemented the solution with our in-house team.

I'm unsure if we have had any ROI.

The cost of the solution is reasonable.

No, we did not evaluate other options. 

I'd advise others to consider whether it will be useful for your whole team. It is more beneficial when everyone can use it and access the shared boards to promote better monitoring, cross-learning, and teamwork.

The solution is primarily for end-to-end marketing, planning, and e-commerce sales planning. Our marketing team uses the tool to build out all of their previous job bags digitally and create visibility for cross-functional marketing teams to keep up to date with the work the teams are doing. 

Our e-commerce teams use the tools to plan mini-projects, brief digital marketing work required and obtain visibility of all the marketing activities that the teams could take advantage of. 

The primary benefit for me is visibility of all our current work.

We have gotten rid of all our paper-based systems and our marketing work is now 100% visible to anyone in our planning organization providing ultimate accountability between teams. 

The power behind Monday.com is not just the fact that the teams are now visibly accountable to each other, they are also able to build best practices and cut out checks that would be required in a manual process. For example, we used to have multiple sign-offs of work previously. Now, teams are assigned and can easily review multiple streams of work simultaneously.

There are too many valuable features to mention in detail. Most notably, the workflow automation and assignment features plus the ability to work in email too have been a game-changer for our teams. 

The email feature is very valuable as the teams work collaboratively with many agencies and this means that agencies do not have to adopt the tool completely and can still "work via email" whilst our teams continue to have the visibility they require on their tasks. 

If only there was a way for the @ feature to work properly via email.

I wish there were more calculations available across boards and pulses. 

The biggest reason this would be a valuable resource is the teams could then use the calculations feature exclusively - replacing the need for Excel. This could also create a great way to manage budgets, forecasting, actual spending, and analysis of data from our campaigns. 

The tool is used already in this way, but the calculations are way too manual which means that teams often have to resort to exporting and completing calculations outside of Monday.com.

We've used the solution for three years and five months.

The solution is stable. We have had no noticeable downtime in three years of using the tool.

The solution is highly scalable!

Technical support is very good and responsive.

Positive

We used Excel and manual paper-based systems before and moved straight into Monday.com

The setup is a five-minute process at a maximum. It's super simple.

All in-house setup was done by non-technical teams.

ROI was not a consideration for the cost of the tool. Our primary goal was workflow improvement and team collaboration with ultimate visibility.

Licensing can be expensive if you are only using it for tasking. The tool is best used when multiple teams use the tool for multiple use cases.

We did not evaluate other options.

It's a great solution and we've been very happy so far.

We use Monday for a variety of reasons ranging from tracking progress on tasks to keeping our client list updated and segmented appropriately to managing agents and contacts. 

Our most common use case of this solution is to help us analyze our product offerings by cross-examining our client base. By doing this, we can see our most popular products, our audience demographics, and which customers are most likely to be upsold to new products or services. Monday.com has revolutionized the way we work and what we offer.

Monday.com has made our company far more efficient and has saved on a lot of unnecessary chasing for updates. We simply check what tasks a user is allocated to and can see how they are progressing easily. 

It has also made our lives much easier when it comes to tracking our customer journeys and analyzing our customers' purchases to help with future business development. 

We are now able to work with more clarity and peace of mind. Our business is progressing and employees/agents are meeting all our goals. 

We love to use the automation available on Monday.com. We have many different automations set up for different use cases. Our most effective one has been for sending a Slack notification to an employee/agent when they have been allocated to a task, board, or customer. 

Other examples of automation include automatically creating items in a board when an email is received. While this automation is not perfect (as it doesn't extract information to name the task) it is very helpful when we come to make changes to the task. 

We have always wanted to be able to perform a global search for a phone number. There is a facility to search for everything else yet not this. We have found a workaround for this, which is to add a customer's phone number to the notes section of their profile. Then, when we perform a global search for a phone number, we can choose to only see results by the content of any notes. This is not perfect, however, it is a solution. 

As a company, we are really hoping they will add this feature soon. It is something that many businesses would really appreciate. 

I've used the solution for around a year and a half. 

We have only had a couple of issues with downtime, however, Monday.com is very transparent and allows users to track the progress of their repairs/remediation.

This is a very scalable solution for our business and we are nowhere near finding its limits. 

The initial setup is very straightforward and intuitive. We were able to very quickly set up our first few boards with all the features we needed. 

We use the product for recording and keeping track of all sales and transactions going on in our company. This includes sales, returns, descriptions and order numbers. 

It provides our company with a customizable web and mobile work management platform, designed to help teams and organizations with operational efficiency by tracking projects. 

We use the platform on a daily basis since all our tracking, status updates, and descriptions are all logged in real-time. Also, the updates are all real-time as well which makes it an important tool in our daily cycle

In terms of being more organized, Monday has greatly improved overall productivity in the workplace. All the data and information is stored in one place. It is extremely easy to use and does all the project planning and management work for you. 

It can also integrate with quite a few systems to automate processes like creating an inventory, sales, and customer report database which makes it easy to track all updates on one platform. Our whole team uses this platform daily and so far it has been a big help. 

The sales sheet where we keep track of all transactions including transaction history, customers, and all necessary records is great. Every team member has access which makes it easy to tag which customer belongs to who. As for interacting with the project and its tasks, it's very easy. We can set status, assignee, dates, add items, etc. Notifications are a great tool to stay on top of things, especially with customer updates which are critical. You can see all your tasks without scrolling through long items in a project.

Adding more features would be ideal since there are limitations as far as scalability. For example, we'd like a field for adding attachments, especially since, for recording purposes, customers submit documents. It would also be nice if there are training or quick access tools for new features since there are actually a lot of decent unexplored services that we may have not been using. They might actually be helpful in our day-to-day operations if we were aware of them. We continue to use the platform since all our data is stored in one location and the whole team relies on it.  

I've been using the solution for a little over a year.

The solution is very stable and reliable.

I would rate scalability a seven out of ten.

We have not reached out to customer support yet.

Positive

We previously used Google Sheets.

The initial setup was easy.

We did have assistance. I'd rate the process a seven out of ten.

The ROI is still the same.

It is a very cost-effective solution.

We did not evaluate other options so far.

We are a small team of five just starting an agency. We have no offices and needed something that everyone could access to track projects, schedules, tasks, administrative needs, contacts, and more.     

It has allowed our small team of five to deliver more projects on time and with quality as well as instill trust with clients that their projects do not fall through the cracks. It has been instrumental.

We have found the ability to export outboards to Excel, the schedule and charts you can create, and the ability to connect boards for custom automated workflows all invaluable.

I don't have any comments on current improvements to what is there, however, a new feature that we would love is the ability to create custom reports from our workspaces. It would negate the need to export boards individually and then take all that data and make our own reports with third-party software. We'd even pay for this upgrade as I could see this being something we could gain a ROI on for clients as well.

We have been using the product for two years.

The solution is very stable. In two years, we only had one outage and it was minimal downtime.

The product is very scalable for small to medium-sized teams and businesses. However, larger firms need a robust CRM tool and features that Monday doesn't provide. For example, an enterprise would likely need accounting projections, HR functions for staff data, etc.

The technical support is great! They are quick and responsive.

Positive

We did not previously use a different solution.

The initial setup is straightforward and easy.

We handled the setup in-house.

There is no price you can pout on the quality, on-time delivery, and peace of mind our CEO gets. Work is moving through the agency with no delays.

It is very affordable and a great option for small businesses. 

We evaluated Slack and Trello as well. 

We love Monday!