monday.com Reviews

I run my solopreneur consulting business almost entirely on Monday.com. I also have setup workflows on Monday.com for dozens of companies across many industries (construction, HR, architecture, eCommerce, sales, etc...) 

All my leads and customers are managed in Monday.com's CRM solution. I have automated workflows to convert them to customers/clients when the deals close. 

Upon close, I manage all my client projects directly on Monday.com with automated tasks, reminders, due dates and invoicing.

My business is very streamlined and efficient from sales to project management and execution to billing. Monday.com orchestrates the entire process for me and integrates with the other tools I use to get the job done and provide the best service possible to my customers and ease of use to me and my team. 

I have reduced proposal creation time to under ten minutes and automated email follow-ups and integrations all facilitated and tracked on Monday.com. 

We now have a Grand Central Station for inputting customer/project/work information which significantly streamlines and accelerates the pace our business operates. 

The most valuable aspects include:

Automations. There are so many automations to streamline everyday tasks and reduce click counts when doing admin work. It is incredible. 

My Work. It is one place that links all my to-do's on one screen on Monday.com this feature/function is critical to delivering my commitments on time and knowing what my workload is

Dashboards. The ease of reporting on Monday.com is amazing, they have dozens of report/chart types that create amazing visibility into the day-to-day operations of our business, and visualize projections for sales, projects, etc. The setup for these reports is as simplified as I have seen across any reporting tools.

The permission settings require workarounds for some use cases. The enterprise plan offers the features needed, however, too many times I've had to set up weird workarounds for permissions with my smaller Monday.com customers who don't have an enterprise version. 

The license tiers are a little difficult to manage, as Monday sells seats/licenses in bundles of five or ten. Too many times I've had clients with six users who are forced to pay for ten user licenses due to the pricing structure. Since the lowest tier is three users it does make it difficult to have a solopreneur justify the use of the platform, as you are essentially paying triple. At the end of the day it can still often be worth it, however, is definitely a turn-off when signing up. 

I've used the solution for16 months.

It is a project management tool. My last client was a lawyer. I used the solution to manage his project.

The product is quite simple to use.

The documentation must be available in French. I had to translate a lot for my client.

I have been using the solution for four months.

I have no problems with the tool’s stability for the moment.

Around ten customers are using the solution.

The product is quite easy to set up. Once I explained the product to my clients, it was easy. It took me ten days to deploy the tool. It is a cloud-based product.

I did not need a consultant’s help to deploy the solution.

The product is not expensive. For the moment, the price is not a problem. I pay annually for the solution.

I would recommend the product to others. It is quite a simple tool for people who do not know how to manage projects. Overall, I rate the tool a seven out of ten.

Before all of our tasks were sent by email and each employee took care of their own tasks and deadlines. This process was confusing as we had a huge amount of emails between the team. 

After the Monday.com implementation, we had an increase in productivity. All the employees reduced their time micromanaging all the tasks they were doing and had a platform already set up with automation to make the job easier and also the workflow between team members. 

Also, the organization of projects and being able to create boards for each project and have the team involved in this project and able to track down the process of everyone is a positive outcome. 

All of our tasks and projects are on Monday.com.  

This was the best solution we found in the market. We did a long search and did a lot of tests to choose Monday.com as our best option.  

The board system changes how we organize and execute our projects. After using Monday we saw gaps to improve on how we were executing the projects. We have team members in different countries having all in Monday is a perfect intersection point for all team members to collaborate with the project they are involved with. 

The automation process is one of the best. We can organize the workflow through different employees, and after they finishes with the task and updating the thread this goes automatically to a different team member making the project flowing more smoothly. 

The new pages feature also was a big one that all the team is using now. Having all of this features on computer, phone, or tablet makes to keep track even if you are out of the office because any reason. It made the team more put together and involved in the projects. 

I loved the new feature of the page document inside Monday.com. The only one that we don't use as much is uploading the files to be accessed on Monday. 

Now, we are using a cloud option and then we send the link on Monday to the other team members. It was too slow and with some bugs sometimes. We had to download a simple image to see it instead be able to check directly on Monday (the bug was that the image didn't appear when enlarged). Having a different section just with the functionality as a cloud service so you can organize and see the files better would be great. 

I've used the solution for two years.

Stability is amazing. We had only two or three days where it wasn't working just for a few hours. Two of those days were updates on their end. And other was an issue, they provided a link to follow up what happened and where the problems where located on the platform 

I know they can improve a lot and hopefully will continue creating more tools like any other cloud solution. 

So far we didn't have to use technical support too much, however, it was ok. 

Neutral

We used Trello. We changed it as it was too simple. 

The setup was straightforward.

The implementation was with a vendor partly, which was pretty good, however, we practically did it ourselves.

Quality/time executing the project has been a positive ROI for us. 

Knowing your needs is the main thing. That way you can select the best option. Don't go cheap if will give more trouble for your team/project.

We also looked at Asana, Smartsheet, and Hubspot.

Our primary use for Monday.com is to help us with our project management and sales pipeline. 

We use it to keep the various departments connected so that we know what work is coming in, being worked on, and being closed out. 

We also use it to help us track the work the Marketing team is doing, both in terms of branding, document creation, and marketing campaigns. 

We also use it in some instances to share documents with one another. 

We are a small company and monday.com makes us feel very efficient.

Monday.com has improved our organization in that it enables us to stay on track and aligned on the current state of the business. 

It gives us a clear view of what work we expect to come in through our sales pipeline. 

It also enables us to assign clear roles and responsibilities for both incoming and ongoing work, from project managers to account managers and marketing to content development and delivery. 

I am not sure how we would be able to function without using Monday.com on an every day basis.

The features that I have found most valuable include the dashboards, forms, and item and task tracking. 

I appreciate the dashboards as they give me a high-level, 30,000-foot view of the current business and work that I have going on. It helps me understand the big picture so that I do not get stuck in the weeds. 

I find the forms easy to use, easy to brand, and easy to collect data from internal and external stakeholders. 

I love the item and task tracking capabilities because it keeps me on track. 

I would like to see more flexibility with sub-items as well as more customization of branding for dashboards and exported documents. I would like to be able to do the same kinds of actions that you can do with regular items (i.e., move them, batch them, etc.) with the sub-items. 

I would also love to be able to customize the look and aesthetics of the dashboards and exported documents so that I can share them directly with both internal and external stakeholders while giving them a branded experience. 

I've used the solution for three years.

Monday.com is highly stable.

Monday.com is highly scalable.

Customer service and support have been fantastic.

Positive

We did not use a different solution previously.

It was straightforward and easy to learn how to use and set up. Monday.com has great support and tutorial videos. 

We did the setup in-house.

It's all very easy and affordable - it is worth it

I was not the one to do the research.

I use Monday for multiple things daily including organizing my sales, organizing events at jobs, etc. 

I work at a furniture company and we have everything on Monday. Basically, to put a production order from customers, we assign boards where we put all the details of that order. Then in the factory, with that same board and with all the information that we provide, they create the product. And then we can see how they are progressing through the production stages. For sales, we can see how much was sold per month, and by the same means, boards are organized to see which customers were sold to. It is a more organized system.

Monday is a platform that we use every day. I can say that it has helped improve the performance of my team. The most important thing is to maintain order, especially if you are in the sales area. We want to keep track of how much was sold per month and to whom it was sold. This helps track that. 

Also, this helps each sales representative to keep their own control and know how much commissions they are going to get for the month. Since we account for everything on Monday, this keeps the team motivated. The sales reps can see how much commissions they have earned for the month and that drives them to want to keep selling more. That's why I feel this platform is a powerful tool. We also have boards where we measure KPIs.

The best thing about Monday.com's dashboards is that they are customizable. People have their own preferences when it comes to visualization. Some like Gantt charts or timeline-based tracking dashboards. 

Also, the design of the platform is nice and clean, it's pretty to look at doesn't look busy, and makes you want to work on it. It is an easy-to-use, user-friendly, and has a customizable interface. 

Also, there are many templates to choose from when you are creating your first board. People can inform each other about what they are working on and where they are in the project. In addition, communication, collaboration, and analysis features allow users to stay on top of their projects.

The program has enough. Maybe they could improve a bit more on how to connect with other apps - especially for CRMs like Hubspot. Monday already has a little bit of everything, however, if it could connect with other platforms it would be even more powerful. The automation that Monday includes are good, however, they should add more. Maybe they need to include spaces where everyone can keep their day-to-day journal. This would be especially useful for project managers. 

In general, Monday is already a super complete app that has everything and they can make integrations with other applications that would be ideal.

I've used the solution for about a year and a half.

I am very impressed with the stability. Monday is a platform that I will be using for a long time to come.

I have been very satisfied with the scalability using this platform.

Technical support is great! They answered all of my questuons. 

Positive

Monday is the first app solution I've used.

We've seen an ROI of around 60%.

Paying Monday, in the end, is for the benefit of a company. It is worth it, especially for medium-sized companies that want to start organizing themselves.

We only looked at one other option, Asana.

Monday is one of the most efficient apps I've used. 

I run a ten-person venture-backed startup. Monday.com has helped us project manage and makes visibility across all teams easy. We plan all of our projects and our six-month company level plan on Monday.com, including engineering, supply chain, marketing, CX, admin, finance, legal, etc. 

We have a single source of truth for the status of all projects so we don't have to ask each other for updates manually. 

Since the tool is so easy to use, our team members can all learn it quickly and create new boards, projects, tasks, and views easily. We also use Monday.com to onboard new employees and track the onboarding tasks, which makes it easy for new employees to learn the tool and get used to using it to track their work. 

We've tried using it for marketing KPIs and other integrations. However, we have been less successful there.

We most heavily use the task views - including boards, groups of projects, tasks with various metadata (details, documents linked, assignments, due dates, status, etc), and then use a few views like the Gantt chart and the timeline views. 

Those have been extremely helpful for us as we are juggling many projects as a tiny team of ten. We also have several cross-functional dependencies - a delay on one team causes a delay for others as well, and we need everyone to have visibility into that. That makes communication much easier.

I wish there were better notifications and dashboard views with analytics around the status of projects, etc.

We've tried to use the marketing analytics and some of the integrations to pull outside data in, but they've never worked well. It's hard to create views of data on Monday.com

I also wish there were better logic tools, I want to be able to conditionally color certain columns based on if/then statements or values in other columns. It would be helpful to create a Slack notification based on upcoming due dates and to be able to customize the time delay and channel. 

I've used the solution for over a year.

The product has a great SLA.

The solution is highly scalable.

We previously used Asana and Trello. We needed a more easy-to-use tool.

The initial setup was straightforward. 

We handled the setup in-house.

The ROI has been moderate.

Monday.com is cheaper to start than most other tools, however, the pricing sneaks up on you.

We did not evaluate other solutions.

As a provider of professional education, Monday.com is used within our environment to manage a program lifecycle, assign tasks to individuals, and manage the delivery of our products end-to-end. We use it for tracking workflow from individual programs, informing managers of capacity and availability within a team, and making live requests using the 'form' functionality for website changes (by way of example). 

Monday.com provides a holistic oversight of all the activity required to complete a project from start to finish.

Used as a project management tool, our business is able to utilize the clear visual display provided by Monday.com to manage workloads, allocate tasks, and have a greater oversight of tasks within each program. 

The ability to change the layout of each project to the form of a Gantt chart, kanban, table, and more allows for more accessibility within the same programme. Users are able to choose a view that they find most beneficial, without having an impact on the content visible for managers within the business.

Using the deadline feature to manage priorities has been the most valuable. Having a visual representation of the week and month ahead in the 'My work' category allows for improved organization and workflow planning. Being able to tag other colleagues to support with tasks and allocate jobs when members of the team are taking annual leave has also proved incredibly helpful. The tagged member of staff knows what the job required of them is, has a deadline allocated, and is able to receive further information using the comment feature - it saves lengthy handover documentation.

The ability to implement a timetabling functionality would be really useful for an education provider. Currently, dashboards can only be created with a small number of boards (20 I believe) which can limit the amount of information to view across multiple boards. We can implement more programs within one board, however, this is not always useful when programs need to be archived each sitting. 

Easier reporting functionality or more regular training in this area would also be of great value to the business.

I've been using the solution for one year.

The solution's setup was straightforward and easy to navigate.

We also looked into:

• Asana
• Mavenlink
• Trello

At the communication office, we use it to manage all our topics, including what topics we have to make, Facebook ads, our social media schedule, project management, and so on. 

We are a team of 30 people working in communications for a city. We have one folder for each team and we can interact without emails about every single subject we have. We also share all our documents on Monday: communication plans, reporting, data, and so on. We manage the city newspaper on Monday as well, including who will do what, when, about what, etc.

It reduces the number of emails we exchange. It also permits us to keep an eye on what our colleagues do in a global way. For example (the example of my service), we can follow the evolution of a task to know when we will receive a final document. 

In terms of social media, we have one board. On this board, we have one item by post and we can skip to a calendar view, which is very useful. On top of that, we can also exchange with our colleagues' pieces of information, links, and pictures we need to create social media posts. All the solutions we had before are now in one platform.

The most valuable aspect of the solution is the fact that we can make the tool as we want, in the way it is the most useful for us. This customization is a strength. It adapts to everyone. For example, for social media, we need a calendar and now we have one. For the magazine, we need a big table and now we have one. 

It's also true for each single person. We have group tables yet we also can create one only for one person. It makes it easier to manage the orgzanization of the tasks we have to manage, with deadlines, documents, reminders, links, pictures, etc.

In terms of synchronization, maybe some tools can be more synchronized. For example, with Facebook Ads, we can ad campaigns and still, everything is not synchronized and is not as useful as the Facebook ads tool if we want to make reports. 

Also maybe it could be useful to make a better connection between tables. When we write something in one item, it doesn't synchronize with the one linked in another board. 

It could be interesting to have Microsoft Teams tools and also Outlook email on it and more integrated.

I've used the solution for more than a year.

It could be improved in terms of stability. We often have problems with bugs and slow service. 
- The website could be slow and nothing is loading although we refresh and clean the browser cache

- We write comments, change status or other content and when we refresh, nothing appears. So we have to try many times before it’s ok.

- The time zone change although we didn’t change it in parameters.

- To download a zip file from “folders”, sometimes it’s charging but nothing happens 

There is often scalability, which is a good thing.

I'd prefer to have online support in French. 

Neutral

We used to use Trello. It was not as useful as Monday. We switched as the service decided to. We adapted our way to work to fit with Monday.

It's quite complex to set up, however, honestly, if each employee takes half a day to test and try everything, then it's quite easy to use. 

I did not evaluate ROI due to the fact that we do not sell products.

I don't manage the license. 

It's a powerful and easy tool to work with in teams in order to centralize and reduce email.

I was not part of the decision-making team! 

It could be interesting to integrate a publication tool for social media.