What is our primary use case?
The solution is used to manage numerous projects across multiple disciplines in a team of seven.
Our business works across various sectors and it is therefore important to be able to easily manage projects across all areas of the business.
In the past, this has proved difficult as we work within a small team, and having such a variety of differing projects on the go at once has previously seemed overwhelming. The addition of Monday.com has meant that we are able to project manage each one and have visibility of the status of each at all times.
How has it helped my organization?
The nature of our business means that we look after varying projects across different areas of the business. Prior to using Monday.com the tracking of these projects proved very timely and often things were missed. It was especially difficult to keep track of projects where we were awaiting information or initial dates had moved. Monday.com has alleviated these issues.
Having visibility of all projects and every team member's workload has been invaluable. Not only has it enabled us to keep up-to-date on each project. It has also meant that we can easily see when members of the team are overloaded and are able to re-allocate tasks if needed. This makes for a much happier, less stressed workforce.
What is most valuable?
There are many features that we've found valuable, however, the main ones being the ability to change status so that we can see at a quick glance exactly where we are with a project.
The ability to assign various members of the team so that it is clear what everyone's responsibilities are and the sub-items needed is great. Being able to create one project and then detail each element of that project via sub-items has been really valuable. It allows us to see who has done what and when, it also acts as a good process flow for every job - meaning that as soon as one person has completed their part, it can then be assigned to the next relevant person for the next part of the process.
The workload section is also a good idea, being able to easily track everyone's commitments for the week.
What needs improvement?
The workload section has improved, however, there are still areas for improvement in terms of things that don't quite work as they should.
When changing a date in this format it reverts back to the previous date unless we physically go into the board. It's also sometimes tricky to pull in the correct dates. The board limit could do with being increased in this section as for me personally with the number of different projects we have our list of boards is growing.
It would also be good to have a way of filing old boards so that they do not automatically appear in things like the work schedule.
It would be nice to have some more training such as webinar opportunities and refresher courses. I don't appear to have been invited on one of these for quite a while and I found them to be really useful in the past.
For how long have I used the solution?
We have used the solution for two years.
What do I think about the stability of the solution?
The stability is good. So far, we have not had any issues and the development of the solution means that this solution will be a stable one for us.
What do I think about the scalability of the solution?
It has been developing ever since we first used it (almost at the same rate as we have), therefore it has grown with us, and often new features have launched just at the right time for us.
How are customer service and support?
We have had quite limited contact with technical support as the system is easy to use. That said, on the occasions where we have required additional support, it has been very timely and very good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Prior to Monday.com, we had no other system other than the traditional method of diarising projects.
How was the initial setup?
The initial setup is very easy!
What about the implementation team?
We handled the initial setup in-house.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable for the service we receive. The team has also been very good when I have had questions and needed something outside of the offered packages.
Which other solutions did I evaluate?
We looked solely at this system. The test was good and I was able to see that it would fit our needs.
What other advice do I have?
The system has made a really positive difference to our project management.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.