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reviewer1843149 - PeerSpot reviewer
Headmaster at Grace Covenant Academy
User
Great shared boards, helpful automation, and useful dashboards
Pros and Cons
  • "The solution is easily scalable."
  • "There are no missing features that I can think of."

What is our primary use case?

We primarily use the solution for process creation and then management, remote project and task management, and communication. Specifically, we use the product for admissions, enrollment, human resources, financial tracking, business operations, and project management.  

How has it helped my organization?

The product has improved our organization via improved communication and transparent processes and has become the designated place to find information. It offers better management of remote people and projects. Monday.com has revolutionized our ability to function as a non-traditional educational model.  

What is most valuable?

We like the shared boards, forms linked to the board, automation, and dashboards.

The shared boards have helped us to have quicker access to the tasks in each process, and the progress being made.  Especially in our model, employees and teams need quick access when they cannot wait on a response from another person.  

Dashboards have been key in managing revolving tasks and projects.  It has helped us reign in annual tasks that may be forgotten, and weekly dept maintenance tasks.  In effect, Monday is helping us create manuals which can be handed to new staff with their tasks, and explanations - and a means to monitor and manage.

What needs improvement?

There are no missing features that I can think of.            

Buyer's Guide
monday.com
March 2025
Learn what your peers think about monday.com. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.

For how long have I used the solution?

I've used the solution for roughly two years.

What do I think about the stability of the solution?

The product is very stable - and has great support to add features.

What do I think about the scalability of the solution?

The solution is easily scalable.

How are customer service and support?

Support is excellent. It is easy to find answers, and they offer quick contact the few times we couldn't.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used a combination of Google Drive and paper.

How was the initial setup?

The initial setup is pretty straightforward. It has good help and videos. The hardest part was buy-in from those familiar with other solutions.

What was our ROI?

We haven't measured ROI, however, I can say we wouldn't have made it through COVID if it weren't for Monday.

Also, our staffing can run pretty lean thanks to the tools on Monday.

What's my experience with pricing, setup cost, and licensing?

I'd advise new users to choose an option for your core team, then add as you need to.

I'd also suggest users change the setup of default boards so that not everyone in company is notified with each addition or change.  We almost lost people who were overwhelmed with notifications.

Which other solutions did I evaluate?

We did a Google comparison and liked Monday.com best.

What other advice do I have?

It is a great product and worth the investment.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1843263 - PeerSpot reviewer
Marketing Manager at By the Bridge with Cambian
User
Easy to assign tasks and change status with a helpful technical support team
Pros and Cons
  • "Having visibility of all projects and every team member's workload has been invaluable."
  • "It would be nice to have some more training such as webinar opportunities and refresher courses."

What is our primary use case?

The solution is used to manage numerous projects across multiple disciplines in a team of seven. 

Our business works across various sectors and it is therefore important to be able to easily manage projects across all areas of the business.

In the past, this has proved difficult as we work within a small team, and having such a variety of differing projects on the go at once has previously seemed overwhelming. The addition of Monday.com has meant that we are able to project manage each one and have visibility of the status of each at all times.

How has it helped my organization?

The nature of our business means that we look after varying projects across different areas of the business. Prior to using Monday.com the tracking of these projects proved very timely and often things were missed. It was especially difficult to keep track of projects where we were awaiting information or initial dates had moved. Monday.com has alleviated these issues.

Having visibility of all projects and every team member's workload has been invaluable. Not only has it enabled us to keep up-to-date on each project. It has also meant that we can easily see when members of the team are overloaded and are able to re-allocate tasks if needed. This makes for a much happier, less stressed workforce.

What is most valuable?

There are many features that we've found valuable, however, the main ones being the ability to change status so that we can see at a quick glance exactly where we are with a project.  

The ability to assign various members of the team so that it is clear what everyone's responsibilities are and the sub-items needed is great. Being able to create one project and then detail each element of that project via sub-items has been really valuable. It allows us to see who has done what and when, it also acts as a good process flow for every job - meaning that as soon as one person has completed their part, it can then be assigned to the next relevant person for the next part of the process.

The workload section is also a good idea, being able to easily track everyone's commitments for the week.

What needs improvement?

The workload section has improved, however, there are still areas for improvement in terms of things that don't quite work as they should.  

When changing a date in this format it reverts back to the previous date unless we physically go into the board. It's also sometimes tricky to pull in the correct dates. The board limit could do with being increased in this section as for me personally with the number of different projects we have our list of boards is growing.

It would also be good to have a way of filing old boards so that they do not automatically appear in things like the work schedule.

It would be nice to have some more training such as webinar opportunities and refresher courses. I don't appear to have been invited on one of these for quite a while and I found them to be really useful in the past.

For how long have I used the solution?

We have used the solution for two years.

What do I think about the stability of the solution?

The stability is good. So far, we have not had any issues and the development of the solution means that this solution will be a stable one for us.

What do I think about the scalability of the solution?

It has been developing ever since we first used it (almost at the same rate as we have), therefore it has grown with us, and often new features have launched just at the right time for us.

How are customer service and support?

We have had quite limited contact with technical support as the system is easy to use. That said, on the occasions where we have required additional support, it has been very timely and very good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prior to Monday.com, we had no other system other than the traditional method of diarising projects.

How was the initial setup?

The initial setup is very easy!

What about the implementation team?

We handled the initial setup in-house.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable for the service we receive. The team has also been very good when I have had questions and needed something outside of the offered packages.

Which other solutions did I evaluate?

We looked solely at this system. The test was good and I was able to see that it would fit our needs.

What other advice do I have?

The system has made a really positive difference to our project management.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
monday.com
March 2025
Learn what your peers think about monday.com. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
Technology & Software Consulting and Strategy at Timlittletech LLC
User
Streamline processes, reduces proposal creation time, and is easy to manage
Pros and Cons
  • "There are so many automations to streamline everyday tasks and reduce click counts when doing admin work. It is incredible."
  • "The permission settings require workarounds for some use cases."

What is our primary use case?

I run my solopreneur consulting business almost entirely on Monday.com. I also have setup workflows on Monday.com for dozens of companies across many industries (construction, HR, architecture, eCommerce, sales, etc...) 

All my leads and customers are managed in Monday.com's CRM solution. I have automated workflows to convert them to customers/clients when the deals close. 

Upon close, I manage all my client projects directly on Monday.com with automated tasks, reminders, due dates and invoicing.

How has it helped my organization?

My business is very streamlined and efficient from sales to project management and execution to billing. Monday.com orchestrates the entire process for me and integrates with the other tools I use to get the job done and provide the best service possible to my customers and ease of use to me and my team. 

I have reduced proposal creation time to under ten minutes and automated email follow-ups and integrations all facilitated and tracked on Monday.com. 

We now have a Grand Central Station for inputting customer/project/work information which significantly streamlines and accelerates the pace our business operates. 

What is most valuable?

The most valuable aspects include:

Automations. There are so many automations to streamline everyday tasks and reduce click counts when doing admin work. It is incredible. 

My Work. It is one place that links all my to-do's on one screen on Monday.com this feature/function is critical to delivering my commitments on time and knowing what my workload is

Dashboards. The ease of reporting on Monday.com is amazing, they have dozens of report/chart types that create amazing visibility into the day-to-day operations of our business, and visualize projections for sales, projects, etc. The setup for these reports is as simplified as I have seen across any reporting tools.

What needs improvement?

The permission settings require workarounds for some use cases. The enterprise plan offers the features needed, however, too many times I've had to set up weird workarounds for permissions with my smaller Monday.com customers who don't have an enterprise version. 

The license tiers are a little difficult to manage, as Monday sells seats/licenses in bundles of five or ten. Too many times I've had clients with six users who are forced to pay for ten user licenses due to the pricing structure. Since the lowest tier is three users it does make it difficult to have a solopreneur justify the use of the platform, as you are essentially paying triple. At the end of the day it can still often be worth it, however, is definitely a turn-off when signing up. 

For how long have I used the solution?

I've used the solution for16 months.

Disclosure: My company has a business relationship with this vendor other than being a customer: I am a verified partner with monday.com
PeerSpot user
ANDRE PREVOSTO - PeerSpot reviewer
Associate Director at DHCP CONSULING
Real User
Top 5
The solution is affordable and quite simple to use, but the documentation is not available in French
Pros and Cons
  • "The product is quite simple to use."
  • "The documentation must be available in French."

What is our primary use case?

It is a project management tool. My last client was a lawyer. I used the solution to manage his project.

What is most valuable?

The product is quite simple to use.

What needs improvement?

The documentation must be available in French. I had to translate a lot for my client.

For how long have I used the solution?

I have been using the solution for four months.

What do I think about the stability of the solution?

I have no problems with the tool’s stability for the moment.

What do I think about the scalability of the solution?

Around ten customers are using the solution.

How was the initial setup?

The product is quite easy to set up. Once I explained the product to my clients, it was easy. It took me ten days to deploy the tool. It is a cloud-based product.

What about the implementation team?

I did not need a consultant’s help to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

The product is not expensive. For the moment, the price is not a problem. I pay annually for the solution.

What other advice do I have?

I would recommend the product to others. It is quite a simple tool for people who do not know how to manage projects. Overall, I rate the tool a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1852128 - PeerSpot reviewer
Graphic Designer at Celebrity Ink™ Tattoo Studios
User
Great board system with good automation and helpful organization features
Pros and Cons
  • "The automation process is one of the best."
  • "Now, we are using a cloud option and then we send the link on Monday to the other team members. It was too slow and with some bugs sometimes."

What is our primary use case?

Before all of our tasks were sent by email and each employee took care of their own tasks and deadlines. This process was confusing as we had a huge amount of emails between the team. 

After the Monday.com implementation, we had an increase in productivity. All the employees reduced their time micromanaging all the tasks they were doing and had a platform already set up with automation to make the job easier and also the workflow between team members. 

Also, the organization of projects and being able to create boards for each project and have the team involved in this project and able to track down the process of everyone is a positive outcome. 

How has it helped my organization?

All of our tasks and projects are on Monday.com.  

This was the best solution we found in the market. We did a long search and did a lot of tests to choose Monday.com as our best option.  

The board system changes how we organize and execute our projects. After using Monday we saw gaps to improve on how we were executing the projects. We have team members in different countries having all in Monday is a perfect intersection point for all team members to collaborate with the project they are involved with. 

What is most valuable?

The automation process is one of the best. We can organize the workflow through different employees, and after they finishes with the task and updating the thread this goes automatically to a different team member making the project flowing more smoothly. 

The new pages feature also was a big one that all the team is using now. Having all of this features on computer, phone, or tablet makes to keep track even if you are out of the office because any reason. It made the team more put together and involved in the projects. 

What needs improvement?

I loved the new feature of the page document inside Monday.com. The only one that we don't use as much is uploading the files to be accessed on Monday. 

Now, we are using a cloud option and then we send the link on Monday to the other team members. It was too slow and with some bugs sometimes. We had to download a simple image to see it instead be able to check directly on Monday (the bug was that the image didn't appear when enlarged). Having a different section just with the functionality as a cloud service so you can organize and see the files better would be great. 

For how long have I used the solution?

I've used the solution for two years.

What do I think about the stability of the solution?

Stability is amazing. We had only two or three days where it wasn't working just for a few hours. Two of those days were updates on their end. And other was an issue, they provided a link to follow up what happened and where the problems where located on the platform 

What do I think about the scalability of the solution?

I know they can improve a lot and hopefully will continue creating more tools like any other cloud solution. 

How are customer service and support?

So far we didn't have to use technical support too much, however, it was ok. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used Trello. We changed it as it was too simple. 

How was the initial setup?

The setup was straightforward.

What about the implementation team?

The implementation was with a vendor partly, which was pretty good, however, we practically did it ourselves.

What was our ROI?

Quality/time executing the project has been a positive ROI for us. 

What's my experience with pricing, setup cost, and licensing?

Knowing your needs is the main thing. That way you can select the best option. Don't go cheap if will give more trouble for your team/project.

Which other solutions did I evaluate?

We also looked at Asana, Smartsheet, and Hubspot.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1850901 - PeerSpot reviewer
Sr. Director of Content Strategy & Delivery at Leaderology
User
Easy to use with excellent item and task tracking capabilities
Pros and Cons
  • "The features that I have found most valuable include the dashboards, forms, and item and task tracking."
  • "I would like to see more flexibility with sub-items as well as more customization of branding for dashboards and exported documents."

What is our primary use case?

Our primary use for Monday.com is to help us with our project management and sales pipeline. 

We use it to keep the various departments connected so that we know what work is coming in, being worked on, and being closed out. 

We also use it to help us track the work the Marketing team is doing, both in terms of branding, document creation, and marketing campaigns. 

We also use it in some instances to share documents with one another. 

We are a small company and monday.com makes us feel very efficient.

How has it helped my organization?

Monday.com has improved our organization in that it enables us to stay on track and aligned on the current state of the business. 

It gives us a clear view of what work we expect to come in through our sales pipeline. 

It also enables us to assign clear roles and responsibilities for both incoming and ongoing work, from project managers to account managers and marketing to content development and delivery. 

I am not sure how we would be able to function without using Monday.com on an every day basis.

What is most valuable?

The features that I have found most valuable include the dashboards, forms, and item and task tracking. 

I appreciate the dashboards as they give me a high-level, 30,000-foot view of the current business and work that I have going on. It helps me understand the big picture so that I do not get stuck in the weeds. 

I find the forms easy to use, easy to brand, and easy to collect data from internal and external stakeholders. 

I love the item and task tracking capabilities because it keeps me on track. 

What needs improvement?

I would like to see more flexibility with sub-items as well as more customization of branding for dashboards and exported documents. I would like to be able to do the same kinds of actions that you can do with regular items (i.e., move them, batch them, etc.) with the sub-items. 

I would also love to be able to customize the look and aesthetics of the dashboards and exported documents so that I can share them directly with both internal and external stakeholders while giving them a branded experience. 

For how long have I used the solution?

I've used the solution for three years.

What do I think about the stability of the solution?

Monday.com is highly stable.

What do I think about the scalability of the solution?

Monday.com is highly scalable.

How are customer service and support?

Customer service and support have been fantastic.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use a different solution previously.

How was the initial setup?

It was straightforward and easy to learn how to use and set up. Monday.com has great support and tutorial videos. 

What about the implementation team?

We did the setup in-house.

What's my experience with pricing, setup cost, and licensing?

It's all very easy and affordable - it is worth it

Which other solutions did I evaluate?

I was not the one to do the research.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sales & Design Specialist at Masaya & Co- Seed to Seat Furniture
User
Nice design with helpful dashboards and good templates
Pros and Cons
  • "There are many templates to choose from when you are creating your first board."
  • "Maybe they could improve a bit more on how to connect with other apps - especially for CRMs like Hubspot."

What is our primary use case?

I use Monday for multiple things daily including organizing my sales, organizing events at jobs, etc. 

I work at a furniture company and we have everything on Monday. Basically, to put a production order from customers, we assign boards where we put all the details of that order. Then in the factory, with that same board and with all the information that we provide, they create the product. And then we can see how they are progressing through the production stages. For sales, we can see how much was sold per month, and by the same means, boards are organized to see which customers were sold to. It is a more organized system.

How has it helped my organization?

Monday is a platform that we use every day. I can say that it has helped improve the performance of my team. The most important thing is to maintain order, especially if you are in the sales area. We want to keep track of how much was sold per month and to whom it was sold. This helps track that. 

Also, this helps each sales representative to keep their own control and know how much commissions they are going to get for the month. Since we account for everything on Monday, this keeps the team motivated. The sales reps can see how much commissions they have earned for the month and that drives them to want to keep selling more. That's why I feel this platform is a powerful tool. We also have boards where we measure KPIs.

What is most valuable?

The best thing about Monday.com's dashboards is that they are customizable. People have their own preferences when it comes to visualization. Some like Gantt charts or timeline-based tracking dashboards. 

Also, the design of the platform is nice and clean, it's pretty to look at doesn't look busy, and makes you want to work on it. It is an easy-to-use, user-friendly, and has a customizable interface. 

Also, there are many templates to choose from when you are creating your first board. People can inform each other about what they are working on and where they are in the project. In addition, communication, collaboration, and analysis features allow users to stay on top of their projects.

What needs improvement?

The program has enough. Maybe they could improve a bit more on how to connect with other apps - especially for CRMs like Hubspot. Monday already has a little bit of everything, however, if it could connect with other platforms it would be even more powerful. The automation that Monday includes are good, however, they should add more. Maybe they need to include spaces where everyone can keep their day-to-day journal. This would be especially useful for project managers. 

In general, Monday is already a super complete app that has everything and they can make integrations with other applications that would be ideal.

For how long have I used the solution?

I've used the solution for about a year and a half.

What do I think about the stability of the solution?

I am very impressed with the stability. Monday is a platform that I will be using for a long time to come.

What do I think about the scalability of the solution?

I have been very satisfied with the scalability using this platform.

How are customer service and support?

Technical support is great! They answered all of my questuons. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Monday is the first app solution I've used.

What was our ROI?

We've seen an ROI of around 60%.

What's my experience with pricing, setup cost, and licensing?

Paying Monday, in the end, is for the benefit of a company. It is worth it, especially for medium-sized companies that want to start organizing themselves.

Which other solutions did I evaluate?

We only looked at one other option, Asana.

What other advice do I have?

Monday is one of the most efficient apps I've used. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1850742 - PeerSpot reviewer
Founder & CEO at Maev
User
Easy to use, provides a single source of truth, and has helpful task views
Pros and Cons
  • "Since the tool is so easy to use, our team members can all learn it quickly and create new boards, projects, tasks, and views easily."
  • "I wish there were better notifications and dashboard views with analytics around the status of projects, etc."

What is our primary use case?

I run a ten-person venture-backed startup. Monday.com has helped us project manage and makes visibility across all teams easy. We plan all of our projects and our six-month company level plan on Monday.com, including engineering, supply chain, marketing, CX, admin, finance, legal, etc. 

How has it helped my organization?

We have a single source of truth for the status of all projects so we don't have to ask each other for updates manually. 

Since the tool is so easy to use, our team members can all learn it quickly and create new boards, projects, tasks, and views easily. We also use Monday.com to onboard new employees and track the onboarding tasks, which makes it easy for new employees to learn the tool and get used to using it to track their work. 

We've tried using it for marketing KPIs and other integrations. However, we have been less successful there.

What is most valuable?

We most heavily use the task views - including boards, groups of projects, tasks with various metadata (details, documents linked, assignments, due dates, status, etc), and then use a few views like the Gantt chart and the timeline views. 

Those have been extremely helpful for us as we are juggling many projects as a tiny team of ten. We also have several cross-functional dependencies - a delay on one team causes a delay for others as well, and we need everyone to have visibility into that. That makes communication much easier.

What needs improvement?

I wish there were better notifications and dashboard views with analytics around the status of projects, etc.

We've tried to use the marketing analytics and some of the integrations to pull outside data in, but they've never worked well. It's hard to create views of data on Monday.com

I also wish there were better logic tools, I want to be able to conditionally color certain columns based on if/then statements or values in other columns. It would be helpful to create a Slack notification based on upcoming due dates and to be able to customize the time delay and channel. 

For how long have I used the solution?

I've used the solution for over a year.

What do I think about the stability of the solution?

The product has a great SLA.

What do I think about the scalability of the solution?

The solution is highly scalable.

Which solution did I use previously and why did I switch?

We previously used Asana and Trello. We needed a more easy-to-use tool.

How was the initial setup?

The initial setup was straightforward. 

What about the implementation team?

We handled the setup in-house.

What was our ROI?

The ROI has been moderate.

What's my experience with pricing, setup cost, and licensing?

Monday.com is cheaper to start than most other tools, however, the pricing sneaks up on you.

Which other solutions did I evaluate?

We did not evaluate other solutions.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free monday.com Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free monday.com Report and get advice and tips from experienced pros sharing their opinions.