monday.com Reviews

We are a small church with two full-time employees and two part-time employees. We use Monday.com to plan everything from weekend gatherings to major community events. This includes every aspect of a weekend gathering or service including, graphic presentations, bulletins, music, the message, who is on security, children's ministry details, etc. 

We usually plan each quarter ahead of time, which helps us mark major events and holidays. Using color, we are able to highlight special occasions with ease. 

Monday.com keeps us all on the same page especially when we aren't all in the office at the same time. 

It has reduced inter-office emails, texts, and phone calls significantly and reduced in-person meeting times by half. From minor details to major issues that need a running thread for staff discussion, Monday.com provides a one-stop location to house all of our thoughts, plans, and discussions. 

It is as easy to use as Facebook yet with more complex options if you want to take the time to learn how to use them. 

There are many incredible features, however, the ability to tag each other in comments, mark out progress, and get alerts through the app keeps us moving forward. As soon as someone has finished their part of a project, all members are alerted, and the next person can continue on. This also helps us see if there is a problem or if someone is falling behind so we can get the extra help if necessary. 

We often post on Monday.com instead of sending emails that may or may not get lost in the shuffle. Monday.com is the best way we have found to work smarter and not harder.

We are very happy with the current state of the product. 

It would be helpful if there were a little more flexibility with user numbers and the ability to add guests for a period of time. For instance, if we are doing a major event that requires a dozen volunteers, it would be wonderful if there were some cost-effective way to give them all access to one particular board for a period of time. I understand this may not work with the business model, however, being able to allow people temporary access to a single board or even the ability to simply view a board and get alerts without breaking the bank would be icing on the cake. 

Our office has been using Monday.com for well over a year now and we could not be happier. 

Whether we are using it online via a web browser or the mobile app on our office phones and tablets, Monday.com’s stability is rock solid. We have had no data loss, crashes, or team miscommunications due to delayed web/app updates. At any time or place our team is able to access all of our shared information so we can make quick decisions. We couldn’t be happier with Monday.com’s performance.

We are a small office, however, I believe that Monday.com can be effectively scaled to fit any organization. 

We have not had to contact customer support for any reason. 

For a time, we used Trello. It did not go well.

I learned the basics and then taught the others over the course of a week. We created a test board to go along with a project we were already working on using our then current method and Monday.com. By the end of the week, we had completely transitioned.

We handled the setup in-house.

Monday.com paid for itself immediately by allowing us to be more productive and less frustrated. 

It does take a little time and money to get started, however, it is completely worth it in the end. You may have to remind people to use Monday.com rather than the old system to get them in the habit. 

We did our research, however, after a short test run, Monday.com won hands down. 

We seriously love using Monday.com.

At the communication office, we use it to manage all our topics, including what topics we have to make, Facebook ads, our social media schedule, project management, and so on. 

We are a team of 30 people working in communications for a city. We have one folder for each team and we can interact without emails about every single subject we have. We also share all our documents on Monday: communication plans, reporting, data, and so on. We manage the city newspaper on Monday as well, including who will do what, when, about what, etc.

It reduces the number of emails we exchange. It also permits us to keep an eye on what our colleagues do in a global way. For example (the example of my service), we can follow the evolution of a task to know when we will receive a final document. 

In terms of social media, we have one board. On this board, we have one item by post and we can skip to a calendar view, which is very useful. On top of that, we can also exchange with our colleagues' pieces of information, links, and pictures we need to create social media posts. All the solutions we had before are now in one platform.

The most valuable aspect of the solution is the fact that we can make the tool as we want, in the way it is the most useful for us. This customization is a strength. It adapts to everyone. For example, for social media, we need a calendar and now we have one. For the magazine, we need a big table and now we have one. 

It's also true for each single person. We have group tables yet we also can create one only for one person. It makes it easier to manage the orgzanization of the tasks we have to manage, with deadlines, documents, reminders, links, pictures, etc.

In terms of synchronization, maybe some tools can be more synchronized. For example, with Facebook Ads, we can ad campaigns and still, everything is not synchronized and is not as useful as the Facebook ads tool if we want to make reports. 

Also maybe it could be useful to make a better connection between tables. When we write something in one item, it doesn't synchronize with the one linked in another board. 

It could be interesting to have Microsoft Teams tools and also Outlook email on it and more integrated.

I've used the solution for more than a year.

It could be improved in terms of stability. We often have problems with bugs and slow service. 
- The website could be slow and nothing is loading although we refresh and clean the browser cache

- We write comments, change status or other content and when we refresh, nothing appears. So we have to try many times before it’s ok.

- The time zone change although we didn’t change it in parameters.

- To download a zip file from “folders”, sometimes it’s charging but nothing happens 

There is often scalability, which is a good thing.

I'd prefer to have online support in French. 

Neutral

We used to use Trello. It was not as useful as Monday. We switched as the service decided to. We adapted our way to work to fit with Monday.

It's quite complex to set up, however, honestly, if each employee takes half a day to test and try everything, then it's quite easy to use. 

I did not evaluate ROI due to the fact that we do not sell products.

I don't manage the license. 

It's a powerful and easy tool to work with in teams in order to centralize and reduce email.

I was not part of the decision-making team! 

It could be interesting to integrate a publication tool for social media.

We use Monday.com for the administration of a marketing agency including clients, taxes, archives, integrations, ROI, and clasification of works. The best feature we use a lot is the sub elements for subdividing the work. It helps us to be more specific in our activities and that makes it so that the clients can audit our work. Our reputation is increasingly growing thanks to free partner access that gives our clients greater visibility of progress while growing your confidence in our work.

The organization has improved a lot thanks to Monday. This is due to all the functions it has. Information leaks have been avoided and there are better results in proper monitoring of the activities carried out real-time monitoring of staff, and complete records of conversations including suggested changes in the graphic design department. 

In addition, thanks to its customizable structure, we have been able to concentrate much of our business within the app, making it easier to manage from anywhere and with all the people we need.

The most valuable functions for the agency are:

• Time tracking
• Customizable status labels
• Last modification made by a user

The formula feature is amazing.

The biggest benefit has been that it facilitates the work of our designers and all staff members and thanks to its integrations, we no longer have to leave the application much. 

The security is great and vulnerabilities do not exist in the entire app. 

We love the high availability.

It helped us a lot in content management issues for TikTok and YouTube, however, it would be good to have an integration for each social network to get all the data within a single platform. The work analysis could be automated. It would be much more efficient and profitable for all professional content creators and the popularity of the application would rise to 400%.

I've been using the solution for more than a year.

The solution is super stable and the dependability is 100%.

It's honestly the best application.

Technical support could be better with live chat functionality.

Positive

We didn't use any solution previously.

It was super easy to set up the account.

I have implemented it personally as the CEO.

Our ROI is 50% and growing.

The product is a good investment if efficiency and improvement is what you are looking for in your company.

There isn't something that is similar to Monday.com.

We are a design and marketing company and have grown from one freelance designer to a team of ten people. As we have expanded the team, we needed a platform to put all job requests which allows us to allocate each job to a specific team member. I believe we started using this just before lockdown. 

We had previously used a system called Redbooth however we needed something a bit more sofisticated. The main use of this was so we can see all jobs at a glance and also mark them with a status as to where they're up to, and when they're complete. 

Monday.com has allowed us to organize our workload in a much more efficient way. 

We can communicate better within the team, especially throughout lockdown and when some of the team are working from home. 

We have also been able to give access to clients at time which has been useful, to keep them up to date without having to send emails. 

We can now allocate jobs to multiple team members and they can communicate the progress within the job notes and status. It has really helped us to manage our ongoing work.

Monday.com has allowed us to list all our jobs on different client boards, and organize our workload as a team and as individuals. Throughout lockdown, this was especially useful, as we could use Monday.com to communicate and leave notes about each job. The automation options are also very useful as once a job is complete, it can be moved to the bottom of the board, into a different group. Being able to tag multiple people onto one job is also beneficial too us, as we often have two to three members of the team working on one project.

The biggest thing missing that would be beneficial to us is a time tracking app.

We currently use Toggl daily to track all our client time. We would much prefer this function to be within Monday.com so that we can manage all our jobs and time within the same platform. 

It would also help if we could see all jobs under one user's name within a calendar format. I know this is something you offer but at the moment we don't find it very clear. Also, when a user's name is searched, all jobs they are to show, however, this includes completed jobs that we don't think should appear.

I've used the solution for two to three years.

Technical support is very good. It's quick and helpful.

Positive

We used to use Redbooth. We wanted something with more features.

One of our developers set up the functions on each board and found it easy.

We have suggested Monday.com to clients, however, we haven't spoken about pricing.

The evaluation of other options wasn't something that I was involved with.

We use the product for internal project management for every department in the business: marketing, product launches, finance, logistics etc. 

We also invite our external agencies to internal projects like SEO, Ads and Press.  

We are a small full remote team. As we grew, the complexity of projects grew as well as the number of projects. Monday helped us scale easily, understand bottlenecks, and plan accordingly. It's also been a life saver as I don't need to remember anything. It's all on Monday! We've totally moved away from emails. 

It gives managers a clear view on how projets are moving forward and they are able to give support where needed without having to constantly follow-up.  

Board templates are really good when you have recurring projects. 

Automations are perfect to save time and remind people of various tasks. 

Overall the product is really good and can adapt to any team with specific columns for each board. 

"My Work" gives you a great view of all the tasks that are due and upcoming.

The dependencies and Gantt chart could be better. I would love it to have personal views with hidden columns per board. Sometimes it can get quite overwhelming. 

I'm not a big fan of the new left panel organization by workspace. Maybe this is due to the fact that we are in a small business. 

We'd like to send emails via Monday. Ideally, being able to cc Monday tasks from our mail account could be better. (ie. sending attachments, being able to cc the task with people not in Monday (they received an error message when replying).  

I'd love it if their could be feature to plan for work time for a task (not a timeline as it shows in your "My Work" view)

We've used the solution for three years.

Stability is pretty good. Every now and then server is down. 

The scalability is very good although it would be great to have more onboarding videos. 

Technical support is super helpful and very fast to respond.

Positive

We did not use solutions.

The initial setup is super straightforward. We imported our Excel files.

We handled the setup in-house.

The ROI has been very good.

We looked into Asana, Trello, and Notion.

The primary use case of Monday.com in our office experience is for event planning, organization, promotion, and execution. It is helpful in the process of identifying what needs to be done, who needs to do it, and when it needs to be done. 

Overall, it is really helpful in the behind-the-scenes processes of event planning. Our environment for event planning is a non-profit educational organization and our events range from 50 to 12,000 people in attendance. We primarily use it for mid-size events, however, it has been helpful in other types, too. 

It has helped us organize details and tasks that need to take place leading up to an event. 

It helpfully can assign tasks to co-workers while also notifying them. There are several sections where they can fill in more information about details. 

In event planning, it is easy to let small things slip through the cracks as you are attempting to execute the big picture of the event, however, details like name cards, reserved signs, table numbers, and smaller gifts can be forgotten in the process. Monday.com is helpful in reminding us who is helping with those small things.

The features that are most valuable to us include creating sections of lists in an event, being able to assign tasks to different people (and having them automatically get notified), assigning different aspects like dates/details to these tasks, and also being able to attach important documents to tasks like schedules, menus, and other event details. 

Monday.com has been helpful to us in multiple ways, however, primarily it has been great in the ability to think through details and assign them to different coworkers. 

Monday.com can be improved by becoming even more simplistic in settings/layout. 

I have had multiple co-workers tell me about their confusion at first glance of the website. However, they typically get used to it. 

I would recommend creating an even simpler layout of the main screen as well as of the settings. I have had difficulty trying to figure out how to adjust the settings for various items, including setting up notifications. 

Overall, I think Monday.com is user-friendly, however, improvements can be made.

I've used the solution for about two years.

We tried using Slack, however, it was not very user-friendly because I have had many co-workers tell me they could not understand how to use it. Comparatively, Monday.com was easier to learn to use on a daily basis. 

It is a little pricey, yet worth it if you have the extra revenue stream.

We have not yet evaluated other options.

I work at an architecture firm with 12 employees, two offices, and one fully remote employee. We often have 20+ projects going at any given moment, of varying scales. 

We utilize Monday for project management, project schedules and tracking, and office production scheduling. We use it for a bird's eye view of projects as well as more detailed down to individual tasks per project, depending on the project. We also create a production schedule each week using Monday to assign project tasks to each employee. 

It has allowed us to keep track of everyone's tasks and organize which personnel is working on what and for when, as well as track deadlines and tasks more efficiently. 

We are able to compare project timelines and see where due dates and deadlines may overlap so that we can properly space out project schedules and properly staff the right people on the right projects at the right time. 

It also allows project managers to keep track of the tasks needed to be completed on any given project and assign those tasks to any given employee. 

The features our company has found most valuable are the timelines, the calendars, and the Gantt Charts. 

Within our company's workspace, we use these features to create production schedules, project schedules, allow employees to make production requests, and make task lists and track their progress. We even use these for general office concerns, lists, and organizing events. 

The ability to assign members to tasks and then have them update the status on them and even ask related questions under the task has been very helpful. The company has absolutely benefitted from this tool as a project management tool and is great for remote work as well. 

As a new hire, it was a bit complex for me to learn and understand how to use Monday. Part of that may be due to the complexities in which my company uses it, and part of that may be due to Monday. The user interface was a bit daunting at first. Although it makes sense to me now, it was hard to follow in the beginning. Now, I enjoy using it and find it very beneficial. 

In the next release, including a chat feature would be incredibly beneficial. We can comment back and forth under certain topics, however, being able to chat/instant message individually, per project, and company-wide would be helpful. 

I've used the solution for approximately one year.

We are unsure of the stability as management has more knowledge in this department.

I have only been at the company a year. I am not sure what was used before. 

I'm unsure how the setup went. Management has more knowledge in this department. However, setting up new boards and spaces is a bit complex even for me. 

The setup is handled in-house.

I'm unsure of the ROI as management has more knowledge in this department. 

I do not have much knowledge regarding pricing/setup/licensing as my company's management takes care of that, however, I imagine setting it up to be perfectly tailored to our company took some time. 

I often find Monday compared to Slack the most, although I have not used Slack before. 

I work in a fast-paced humanitarian space with a core focus on project and partner management. 

The organization has a need for a platform that quickly processes information and shares updates on tasks and projects across a small size team (less than 30 people). 

Monday.com has been most helpful for our task management and documentation of processes and achievements. By listing weekly tasks under specific project boards, these can be updated as progressed or completed, and linked to other boards and members of the team to monitor progress.

Monday.com has enabled my organization to get on top of both individual and collaborative project management-related duties. For example, I am able to effectively schedule key work plan milestones and provide updates for my managers/directors to view and comment on. Team members linked to specific tasks will also receive notifications when I update the status or add comments to a task.

We also use tools for shared task implementation so that team members can use the platform in the ideation phase to brainstorm or share updates on progress for development of a task. Tasks can be updated with short reports or links to reports on external platforms. We also document the submission dates or completion of key milestones, and this can be easily viewed using colour coding or changing to Kanban view.

One of the most valuable features is templates, and customizing templates or creating our own to match our flow. This has meant that we can have a standard way of documenting across the team and supports with an easy way of finding information. 

I enjoy being able to switch between different views of a board, such as Gantt or Kanban, as this provides alternative ways of viewing tasks and managing workload. This also supports prioritization. I can easily see which tasks are outstanding, which are stuck, and which have been completed.

There are so many features and possibilities that I am not yet aware of or adept at using, which may be limiting my experience. To learn these, I need to spend more time exploring the site and tutorials on offer, however, time is often not a luxury I have. I have resorted to using the tool at the most simple level to list tasks and mark progress as I go. Therefore, I would say that the key limitation I face is that I don't find the tool to be fully intuitive as more time is required for me to learn how to use it optimally.

I've used the solution for almost one year.

There have been no issues with stability - the tool has proven to be solid, bug free and there hasn't been issues with loss of inputs as everything entered is automatically saved.

Monday.com has real potential to continue advancing and being a leader among the numerous tools available today. 

We have not needed to reach out to live customer support.

Positive

Previously, we used shared spreadsheets and documents that would be uploaded to a server and then link shared via email. Monday.com provides a much more efficient process for sharing project updates.

I found it intuitive at a basic level to get started, however, once I wanted to link boards or increase functionality I realized I would need to seek support and/or watch tutorials to get the most out of it.

We implemented the solution with our in-house team.

I'm unsure if we have had any ROI.

The cost of the solution is reasonable.

No, we did not evaluate other options. 

I'd advise others to consider whether it will be useful for your whole team. It is more beneficial when everyone can use it and access the shared boards to promote better monitoring, cross-learning, and teamwork.