monday.com Reviews

I generally use this solution to manage my daily tasks by noting down each task and assigning the deadlines next to each. It also helps in adding the person who shall be responsible to finish the task.

The auto-reminder feature is something that I find very useful. It helps you remind your tasks as per the frequency of reminders set by you. You can even update the status of task completion status. It also helps me put a remark against each task and the points of action to be taken against them.

We are using this solution to manage our team activity. The best part of the solution is that it helps to organize the entire work activity of each department. This way, we can update our task status as well as can track the progress of the tasks assigned to teammates to track the overall departmental activity. This not only helps us keep up-to-date on the tasks assigned but it also helps us collate all the activities in one place.

Everything becomes very time efficient and the result is great productive results overall.

There are multiple features that are very useful. For example:

1. You can create a group of tasks and can write down sub-tasks under each task.

2. It also has a function wherein you can mention the name and email ID of the external person who is responsible to finish the task.

3. The auto-reminder feature is of great value. Even if I forget my daily tasks, it sends out an email reminding me to update the task status.

4. This acts as a modern digital diary for me to efficiently handle my activities.

There are many useful features already in the solution and, at regular intervals, they keep introducing new features. Generally, I don't have much to ask for, to be honest. 

The mobile application of the solution can be improved by making it more user-friendly. The application is something that I am not able to utilize to its full extent due to its complexity.

To sum up, I would say it's one of the best task management solutions I have used so far. I hope they keep up the good work.

I have been using this platform for one year.

The solution is very stable. The continuous improvements are of great value.

I could scale this product. It's a ten out of ten. It's a very useful product.

I have not used any alternative solution in the past.

The setup was not that complex. It takes effort initially for a one-time setup.

An in-house team handled the product.

The ROI is impressive and invaluable.

The pricing is at a moderate level being not too high and not too cheap. It offers good value.

I have not evaluated any other options since I found this to be of the utmost value.

I'd like the company to improve the mobile application to some extent for iOS users.

On-premises

Other

We use Monday for a variety of reasons ranging from tracking progress on tasks to keeping our client list updated and segmented appropriately to managing agents and contacts. 

Our most common use case of this solution is to help us analyze our product offerings by cross-examining our client base. By doing this, we can see our most popular products, our audience demographics, and which customers are most likely to be upsold to new products or services. Monday.com has revolutionized the way we work and what we offer.

Monday.com has made our company far more efficient and has saved on a lot of unnecessary chasing for updates. We simply check what tasks a user is allocated to and can see how they are progressing easily. 

It has also made our lives much easier when it comes to tracking our customer journeys and analyzing our customers' purchases to help with future business development. 

We are now able to work with more clarity and peace of mind. Our business is progressing and employees/agents are meeting all our goals. 

We love to use the automation available on Monday.com. We have many different automations set up for different use cases. Our most effective one has been for sending a Slack notification to an employee/agent when they have been allocated to a task, board, or customer. 

Other examples of automation include automatically creating items in a board when an email is received. While this automation is not perfect (as it doesn't extract information to name the task) it is very helpful when we come to make changes to the task. 

We have always wanted to be able to perform a global search for a phone number. There is a facility to search for everything else yet not this. We have found a workaround for this, which is to add a customer's phone number to the notes section of their profile. Then, when we perform a global search for a phone number, we can choose to only see results by the content of any notes. This is not perfect, however, it is a solution. 

As a company, we are really hoping they will add this feature soon. It is something that many businesses would really appreciate. 

I've used the solution for around a year and a half. 

We have only had a couple of issues with downtime, however, Monday.com is very transparent and allows users to track the progress of their repairs/remediation.

This is a very scalable solution for our business and we are nowhere near finding its limits. 

The initial setup is very straightforward and intuitive. We were able to very quickly set up our first few boards with all the features we needed. 

On-premises

I use the product for purchase order management. I manage the inbound of vendor POs. There are hundreds a month and I use Monday.com to organize the transparency of the POs from order to delivery. 

Every day, I bulk upload a list of POs with supporting and necessary information/statuses to be monitored by myself and viewed by anyone else in the company. We use this board to make sure all our POs are being tracked so that our teams have eyes on the product before it launches on site (e-commerce). 

This board has spun off into a few other boards that are now being managed by other individuals.

We now have transparency on all inbound orders. Before, we had to rely on Outlook emails and Excel docs. This is a tremendous help and it saves multiple people in the company vast amounts of time allowing us to work on more important tasks. 

The entire idea around these boards is to automate the process so that we can take our employees and allow them to fine tune process (and in doing so, we continually make adjustments to the Monday.com boards). 

The monthly updates that Monday.com provides always add a little bit more to our flow.

Automations are the most useful aspect of the solution. I do half the workload I used to do and can now spend time fine-tuning the process.

The integrations are great as well, especially Outlook, which has allowed me to automate form submissions to be sent to 3rd party email addresses. 

The search function is a lifesaver, allowing a quick and easy view of all locations a PO (most commonly searched value) can be found. We have a launch board, a tracking board, and gift guide boards that allow us to track the entire lifespan of a PO.

BCC Outlook integrations could be better. I'd love to set up an automation that emails myself and BCCs an entire list of emails (our vendors) when I need to respond in bulk to any vendors that have a specific status on their PO or are past a deadline. I cannot overstate how much time and effort this would save our company. 

A way to update existing line items when a new line is created that contains the same selected value (name) as the line already on the board would be great. I ask vendors to submit tracking, for instance, for a purchase order (name). I have to manually copy-paste each one. It would be nice if it simply automatically updated the line item (and then delete the submitted line).

I've used the solution for two years.

It's stable.

I am impressed with the scalability, however, there is a decent amount of room to improve on. More Outlook integration options for sure would be useful. Being able to bulk email a list based on emails added to line items, for example, would help.

Customer support is nice, however, once set up, we never hear from them. 

Positive

We were using Excel and Outlook before Monday.com.

The initial setup is straightforward. 

We implemented it through a vendor team, and they were lovely. They held our hand through the entire setup.

I don't have an exact ROI, however, if I made $100K before we moved onto Monday.com and I am now doing 20% less work due to the automation and workflow I set up, I would estimate a cost savings of $20K for me. It would definitely be more company-wide. 

I honestly am not sure. I do not call the big shots. I can't speak to licensing costs.

Yes, the company did look at other options, however, I was not part of that team at the time. I am unsure what was evaluated. 

Public Cloud

We use Monday.com to track training project status, project, and deliverable timelines, resources, updates, and assign work. 

We also use it to track training completions (through forms) and requests for support (through forms). 

My team also uses it for personal task tracking, team task tracking, sharing of accomplishments, and dashboard summaries. We are a learning team and finding new ways of using the tool all the time. It is a helpful tool to communicate with people outside our group so they can quickly find status updates as guests.

Monday.com has allowed me as a manager to stay up-to-date on team training project status and get real-time updates about issues. It saves me from having to interrupt my team to get simple answers I can look for myself. 

We are able to be more organized as we use it to organize our training schedule and coordinate our communication launches and quarterly planning schedules. 

Monday.com makes it easy to understand the new features and so they are easy to implement so we find new uses for it all the time. The visual nature of the boards makes them easy to understand.

I really like the forms option. It allows us to collect the information we need from our customers upfront without having to speak with them first and it makes the process more efficient. Once the form is completed, the information automatically compiles into a board making the assignment of tasks very easy. 

We have also been able to use the form option to track self-paced learning course completions for smaller projects to ensure the required people are completing their training. 

It also works well for data collection. 

I wish that you could have different columns for each of the groups on one board. 

I wish that you could turn off the sub-item menu if you accidentally enabled it. 

I'm unclear about the notifications feature in that I receive way too many emails. 

I've had requests for once an item is created that it duplicates on another board and automatic updates to both items if they are linked. 

I really like, however, how new features are sent out all the time so I can slowly learn more and more.

We used the solution for two years.

We previously used Excel. It was not working well.

I don't manage this area.

I did not evaluate other options. I saw a commercial for Monday.com and I was sold.

It really a great tool that I would recommend.

I am a solo-preneur. I coach moms with spirited children so they can yell less and have more fun with their families. I offer my clients several ways to work with me and so I needed a simple way to manage my many clients and the various packages they have with me. I also have several different kinds of clients and Monday.com allows me to differentiate my clients all on the same page. Monday.com also allows me to set up reminders so I can always serve my clients in a timely manner as well as keep them on track for success. 

First, it's attractive and colorful. I really love the way it looks as it keeps me feeling positive. Monday allows me to track client progress and projects with my VA. My VA can log in and see where a client is in the process of their package with just a glance so my VA and I are always on the same page. I can also communicate with my assistant through Monday.com so there's much less back and forth on email and text. Monday.com keeps our communication so simple. I've tried other programs in the past, however, they were too much or not flexible enough. Monday is perfect for my small biz.

I love being able to set up alerts. My assistant and I no longer "forget" to send a testimonial request. It also allows me to allow clients to pause their coaching package due to vacation, for example, and it reminds me to resume scheduling my clients. My VA and I are always on the same page and use Monday.com every Monday (not kidding) when we have our weekly meetings. We literally go through the client boards and get caught up on where each client is in their progress through their packages. We frequently post updates. 

It would be helpful if I could integrate Google Docs with Monday somehow. I keep spreadsheets in Google Docs to track my income and keep track of my sales goals. I have not figured out yet how to do that on Monday.com 

I also would love to be able to export Monday boards to Google docs somehow. I plan on expanding my business to teach other parenting coaches to run a successful business and I know I'll recommend Monday. Perhaps I should take some online Monday.com classes so I can learn more about the features I am not using?

I've used the solution for two or more years.

It is very stable.

I'm confident I will grow to use more of Monday.com's features.

I don't think I've used technical support.

Neutral

I've tried Slack and it was too much. I tried Asana a long time ago, but again, it was too much. Monday.com is perfect for me as I get to use it for my small business.

The setup is simple. I just started using the boards available and ended up making my own

I did not implement it through a vendor.

The time I spend on Monday saves me time as I'm not shuffling papers. I don't have a direct ROI link to income.

Don't be afraid to invest in the yearly cost of a CRM.

I looked at AirTable and Trello (which is very popular with coaches).

On-premises

Other

We switched to Monday from a couple of other options for tracking task management for our projects. That had proved to be a pretty difficult thing to do, since we kind of straddled the line in terms of a small business versus a big project, project management, somewhere. Particularly the developers and designers on our teams can use some of the larger solutions, however, most of our clients just don't feel that is necessary. It's really nice to be able to scale up when we need to. We had just a lot of issues finding something that was going to be easy to use, not just for developers, but designers as well, and allowed for at least some customer interaction through the dashboard as well.

Their flagship feature, what used to be called the pulse is great. Pulse offers great management. Being able to see everything at a glance and check task status, is wonderful. They use subtasks and the simple aspects of task management have been really helpful. Even beyond that, we do some Gantt views and calendar views, however, a lot of it is really just being able to manage large numbers of tasks seamlessly and be able to view them on different dashboards individually, not just per project. 

Previously, that was the limitation. We could look at all of the projects that someone was working on, and all of the tasks associated with the project, however, being able to filter down very specifically to say which tasks were on a particular project for a particular day, the interface was a lot better in our testing of Monday than it was with other similar solutions.

Speed and reliability need to be better. I don't mean that in a very basic, "Oh, we can't log in." Rather, there are issues with connectivity. That happens with anything at any sort of scale. I understand that. A bigger issue definitely is speed. It can run very slowly at times. A lot of the time we don't have issues, however, there are plenty of times when switching between views takes a long time, and I recognize they're doing on-the-fly queries with a lot of data. That's hard to do, hard to speed up, however, it does impact our workflow. That can really slow us down, particularly when we're trying to do a quick project check-in and we have to switch between two projects or more than one project and more than one person, having to drill down between those different contexts can be pretty cumbersome if it's a project at any sort of scale.

We've been using the solution since 2019.

It's fairly stable. They probably hit 99% or 98% stable, however, they'll go down for half a day at a time sometimes, which isn't great. It's not very common. That may be once or twice a year that they'll go down for a couple of hours, which obviously throws a wrench into things for us, however, there's enough collateral in other services that we're able to see what we're working on. It doesn't usually get in the way too much. We'll just work off PostIts for a couple of hours so we can reconcile everything. It's not too bad.

I can't speak to the number of clients that we have using it, since I don't know. However, internally, we've got six people using it. We bring clients in as well and have them use the system as necessary, which usually only happens if they're more on the medium to large-scale business or if it happens to be a more in-depth project. They'll usually have one or two seats that they use in that case, just to be able to offer feedback as we're working through the project. Occasionally, we'll have more than that, however, internally it's about a half dozen seats and then externally it's "as needed".

In most senses, it seems very scalable. That's one of the things that drew us to the product was that it can be used to handle very small projects, can be used to handle much larger projects. 

The issue that you run into is the same issue with scalability that you're going to have anywhere. It's large amounts of data, and so, querying that data just takes more time.  I would say that we do have some issues with scalability, however, it's really not more than we'd have with other project management systems except maybe something that was on-premises.

Technical support is pretty good. They're pretty responsive to the issues that we have. The consistent issue that we have had with them, if we have one, has been speed instability. When we inquire about that, we get a regular answer of, "Oh, we're sorry to hear about that. We're working on it. We'll get someone back to you when we have an answer," and very little will happen. It's not unexpected as we recognize the difficulties that they're dealing with. That said, after a while, it can feel a little hollow having that response. I suppose that's no different than what most customer service teams will do. They do offer guidance when we ask for help, however.

Positive

We still used 10,000 Feet a little bit, which was subsumed into Smartsheet some time ago. We used that really just for timesheet tracking since it happens to integrate with our accounting software, that's in the process of moving, however, the accounting software is kind of the lame-duck here. We have to work at the speed of the accounting software and that is Glacial. Previously, we used that for all of our task management as it was so simple to tie that to very specific line item accounting. We do that to a certain extent still, however, it's much more for the day-to-day tasks that don't need to be tied to a number, just tied to a task list to be able to track feedback loops and whatnot. That's really what Monday has helped with.

Everybody's just using their website. It's either that or their free app through the app store. It's a very public cloud situation.

Everybody in the company was involved at some level with the setup. I did some of the testing and vetting of various solutions before anything happened and then went through Monday and a bunch of webinars and whatnot too. 

The initial setup is pretty simple. One of the advantages that Monday probably has for itself is that you don't need to dive straight into really deep integrations unless you want to. A lot of that has come very slowly with our team. Therefore, initially, it was very simple. We're using much more complicated things through some of our integrations with GitHub and Slack and whatnot, however, right off the bat, implementation is easy.

We have two people, handling the setup. Our team's project manager did almost everything. Then, intermittently, we would have someone else from Monday help on troubleshooting a couple of things. There isn't anybody who is full-time just Monday.com management.

In terms of maintenance, we do have one full-time project manager. There's maintenance in that someone needs to go in and assign tasks and manage the status of those tasks if they do tree shaking and pruning, so to speak, to make sure that everything is moving along. However, the updates in terms of architecture are handled automatically, which is nice. The content of the software is software as a service. We have endpoints and we do what we can. 

We did everything internally. We connected with their onboarding team a bit, however, it's mostly folks who are running webinars normally. I don't remember us having a dedicated person past the first week or two. It was more about getting us acquainted with the platform rather than trying to build out a whole. The system itself doesn't need a lot of configuration compared to Jira or any of those larger systems that get you more at that ERP level.

We've seen an ROI. It has really helped from a process point of view for us to be able to do some internal evaluations of our QA processes and to be able to really push everyone towards documenting everything that they're doing. It's nice that there's a single point of truth for all of our projects. That was definitely lacking previously. 

It's extremely affordable. I've considered even getting a personal license just outside of work as it's been so helpful for all of my task management at work. I haven't quite pulled the trigger on that, since I'm not sure that the price point quite makes sense to have two of them running side by side. That said, it's great. The price point is very approachable, particularly for the time it saves. If it saves one hour a month, it more than pays for itself.

We looked at several other options. We looked at a few that were more on the free side or had free tiers like Asana and Trello. We also looked at Jira, which uses swim lanes and is very scrum compliant, very agile. 

Monday seems to be what really struck a nice balance between what was usable from the designer and project manager end, and then what was usable from the developer end as well. 

I would advise others to give it a go. It's been great for task management with collaboration on top and some web-based integrations like Slack, Github, or Microsoft Teams.

Public Cloud

We use monday.com for recruiting new staff and scheduling tasks that need to be done on a timely basis. Before implementing monday.com, we had to email every new applicant, so some would fall through the cracks. Now each applicant gets added to the recruitment pipeline on monday.com.

We use monday.com to assign staff members to various tasks in the hiring process and go through the steps in a quick and orderly fashion. 

This solution keeps us on task and organized. We can keep all the applicants for the different positions in one place and schedule interviews. Monday.com tracks everyone involved in the process and our progress recruiting new staff. We keep all of their information in one spot and share it with the team members that need to stay in the loop.

Monday.com sends email notifications to keep us all on task. I love the email reminders asking me where I am with the assigned task and if I need some help. I have used this to get things done on time, and it also encourages me to acknowledge when I need some help because I have not been able to complete the task.

I can set interviews and move applicants around to different created buckets. For example, I can make a bucket for applicants being considered for various positions and tag our HR staff to ask them to do the onboarding.

When we moved offices, we used Monday.com to keep us on task, and everyone was given job duties to support the process. I liked how we could set deadlines for everything that needed to get done during the move. Monday.com serves as a live document, so we can see in real-time when things get done. Specific tasks needed to be finished before we moved on to the next, and we would send emails to ensure everything was completed on deadline.

We've been using monday.com for about five or six months.

I have not contacted customer service yet, but when we asked questions at the webinars, we always got the answers.

Positive

My director handled the installation. He is incredibly knowledgeable of the product and what it can do.

I don't know what monday.com costs precisely, but I'm told it is fairly priced.

I rate Monday.com 10 out of 10. My advice is to take advantage of the webinar training. It's helpful. 

Private Cloud

Google

The product is used for production management in 3D animation - rigging. It's used for sharing news from the industry. We have production coordinators, riggers, and often modelers and texture artists on board. We are considering including clients too. 

It is useful to follow our deadlines and team allocation and to communicate quickly. 

Over the last three years, we did not consider any other solution since the price and value simply fit. Monday.com also offers interesting options to upgrade and use external tools. We also plan to connect it with our e-shop and add more automation.

It's been a game-changer. It is easy to use and our processes are much better organized and reviewed. 

Everyone is immediately informed about updates either via a web browser or a mobile app. We like the tag person/everyone on board/everyone on item options. 

It saves us tons of emails and clutter and lost communication. All information can be searched and found quickly - the Search option is great. 

Inviting and adding new members is easy, and we also like Guest mode for short term often external artists. 

Also, Monday.com is always quick to learn and offers intuitive UI.

We really appreciate task assignment features with deadlines and also project boards which are easy to manage. 

The visibility into who has seen the post and how (browser, app) is great. For admins, there is a very easy UI to manage the account and users. We have great search functionality based on filters (Active, Member, Guest etc.). How it affects the account cost is great for cost control. 

We also like Subtasks which keep everything more contained and tidy. 

A great feature is the ability to connect external apps. This greatly expands the spectrum of integration of Monday.com within specific uses.

We'd like an optional project header image. This would help us to get oriented on what the project is about. The image can say much more than words very fast. 

Expanding the analysis to contain all boards in a specific folder without having to add them manually would be ideal. 

The same analysis but for all Members, optionally guests, to see their activity, capacity, performance meeting deadlines or their cost-effectiveness (Time / Cost) would be great. This would help us to evaluate team and company performance and make better management decisions. 

We would welcome support for Quicktime video formats being able to play in the Posts (pulses).

I've used the solution for three years.

We always can access the data from boards. There have only been a couple of times when Monday.com was down. Overall, it's reliable and stable.

MORE INFO (added 6th may 2022):
We could not access Monday.com server - but this happened maybe 3 times during 3 years. Maybe some maintance.

The scalability is very good.

Support is great. It is fast and very friendly.

Positive

We used TeamGantt in 2018. It was not so intuitive and did not offer so many features. Monday.com seemed much more fun to use and easy to get started. I saw a youtube ad for Monday.com that looked fun and it was easy to test it. It matched my idea of what team management should look like, so we switched and used it until now.

The initial setup is very easy and intuitive.

We installed and learned Monday.com ourselves; there are many tutorials online.

We've seen 100% ROI.

I'd advise new users to start with a basic license and see if that's enough or some features would be worth updgrading. It is really cool how Monday.com shows more possibilities in upgraded versions.

We thought about Trello and Asana, however, I first tried Monday.com due to all of the commercials running on youtube.

Private Cloud