monday.com Reviews

We have several music schools where we provide students of all ages private music lessons and group classes. We teach private lessons on guitar, bass, drums, piano, ukulele, voice, and almost every other instrument you can imagine. We use Monday.com for lead management and form collection on our website. 

When a parent goes to our site, reviews what we offer, and chooses to learn more, there is a Monday.com form for sign-up. We then are able to use the Monday.com board to efficiently delegate and follow-up on the lead. We also use the form as an organizational tool when building programs for our students, using its powerful tools to help us with logistics and coordination.

Monday.com immensely improved our organization and allowed us to simplify our sales lead processes. We looked at other products, like Salesforce, that are way too expensive and way too complicated for our needs. Once we found Monday.com, we were up and running within 5 minutes. It was surprising that a new product, which I am normally resistant to implementing across my team, was so easy to implement and was so quickly accepted as the solution by my team. 

Additionally, the form collection tool eliminated the need for Integromat and other intermediary solutions to take data from our old form and put it in a spreadsheet for processing. Monday.com eliminated redundancies, costs and time.

The solution offers the simplicity of use with no need for 'experts' to build a suitable product for us (like Salesforce does, for example). The appearance as well makes it a right-off-the-bat winner for us. 

The submission form collection and collaborative tools have been amazing for us and have completely changed how we process new leads and related data. The form collection tool eliminated the need for products like iItegromat and other intermediary solutions to move the data from a Squarespace form to a spreadsheet, which wasn't very user-friendly or consistent. 

All-in-all, Monday.com has changed how we worked for the better and easily saves us dozens of man-hours a week.

I'd love it if there was an instant messenger built into the product so I could talk with other teammates live in-product, as opposed to needing another solution like Slack, Google for chat, or Signal. 

I'd also like to see conditional logic on forms included in future releases (kind of like typeform.com conditional logic). 

I would love if there was an integration with Calendly.com to make call scheduling a bit easier and more integrated. At this time, I have to manually move data, updates, and appointments between Calendly and Monday.com.

We've been using Monday.com for two years.

It's been very good in terms of stability, aside from a few days of downtime which were inconvenient. 

This can be scaled very highly if the board is built properly.

We used a gross-looking spreadsheet as products like Salesforce.com were too robust, costly, and difficult to implement. When we found Monday.com, we knew we had found our solution.

The initial setup is very simple.

The setup was done completely in-house. I didn't want to use vendors.

The ROI is very high. We save dozens of man-hours a week thanks to Monday.com and it has made processing leads so much easier.

I found it to be very transparent. You start with the lowest tier and work up to a middle or higher tier as is needed.

We looked into Salesforce.com and a few other options that I don't remember.

We use Monday to organize our clients and employee tasks. Specifically, we work in accounting and bookkeeping. The majority of our employees work remotely. 

I have created boards for client information, tracking of specific tasks such as payroll and sales tax, and individual boards for the employees, to keep on top of their client tasks each month. Our bookkeepers have individual boards on which they track time for client-related tasks.  We also have boards to keep track of monthly billing for clients.  

Monday has improved our organization in countless ways. We are able to keep track of our clients and all of the work that is being performed by employees. Since we work remotely, this has been invaluable to us. We have grown quite a bit over the last couple of years, and Monday has allowed us to manage all of our information in one place, which has helped immensely.  

Our employees are able to communicate and collaborate with one another on projects in real time, which is awesome. We are definitely more organized than ever before, and never miss a deadline, thanks to Monday.

Time tracking has been a godsend. As many of us work remotely, it has allowed us to keep track of our projects and bill clients appropriately.  

I also love that everything is happening in real-time and that we are all able to communicate about projects within Monday. 

The integrations are fun and useful.  

The email notifications of deadlines are super helpful for our organization.  

Monday is very customizable, which allows each company to utilize its features in a way that is unique to its needs. 

Once timers are cleared, there is no way to recover this data. I would love for there to be an option to "undo" or find this time in an archive when accidentally cleared.

I have found that the time trackers are a bit tricky in that if someone else assigns me to a project, the time is tracked under their name, instead of mine. This has been a bit of an issue for us. 

I would also like to see a way to customize boards where the columns do not continue all the way down so that each group can be customized independently of one another.

I've used the solution for two years.

There are some days when Monday does have technical difficulties and it really throws us off our game. We rely pretty heavily on Monday to track our time and tasks. Generally, though, it is pretty stable, and we will continue to use it as long as it keeps being awesome.

If you are asking about the range, it has an excellent range of functions, which I appreciate very much. I love how customizable it is to fit our needs. 

The experience with technical support has been good. I have received quick and helpful responses to my questions.

Positive

We did not have another solution, really. We were using Excel.

The initial setup was both straightforward and complex. I very much enjoyed setting up and creating all of our work boards. This would be a daunting task for someone who is not interested in this type of work. It can be as complex or simple as you'd like it to be. Our use is more medium-complex as we do use some of the integrations and hidden functions, however, we definitely have more to learn and experiment with.

We handled the solution's set up in-house. I did it myself. I learned as I went.

I'm not sure if I have seen an ROI.

The pricing is a bit high, yet still worth it. 

I would also advise new users that someone should be responsible for creating and customizing all of the boards to really make the program work for your needs. 

They will also want to keep up with the latest webinars and advances in Monday to get the most out of it.

I looked briefly at MS Teams, Slack and Asana.  They were not compatible with our complex needs.

I love it!

I manage an art department at one of the largest flexible packaging companies in the world. Including myself, we are a team of ten people. We use Monday.com to track our art projects and the various stages of each project. 

Our sales reps also need to be kept in the loop as to where each of their projects is in the pipeline at any given time. With the amount of sales reps and the number of projects we have, Monday really helps us keep everyone on the same page in real-time. It's helped us a lot. 

Prior to using Monday we never had any kind of project management software to speak of. We tried Google Docs, Trello, and Smartsheet. Monday was a real game-changer for us as it gave us a much more manageable and shared platform to list all of our tasks. Since we've incorporated Monday.com, we've dropped fewer balls, greatly improved our ability to cover for employees while they are out, and keep our sales team and account coordination team all updated in real-time on each project.

Some of the biggest features have been notes, reminders, and automation. The notes section is great for keeping the most up-to-date project information in case anyone needs to take some time off. All the info is right there. Reminders are great for getting email notifications when something is due. Having that extra ping in the inbox helps these not get missed. The automation is a game-changer too, since there are so many stages of an art project, changing status and having the program do an action right away is a great way to reduce clicks. 

A little more customization on the UI would be good. There's light mode and dark mode, however, not much other customization. For what it is, it looks just fine, yet maybe something a little more aesthetically pleasing would be nicer on the eyes. 

There is an update with a new look being released soon, and I went ahead and tried it before it was released. It made the program look more like an excel spreadsheet, and literally, no one wants to see something like that. They could maybe rethink that. 

I've been using the solution going on four years now.

Stability is very good, it's rarely down, and, when it is, it's down for less than a few minutes. 

The scalability is very good. It's easy to add more users and project boards.

I've not had much need to reach out for technical support or service. 

Positive

We tried a few other options including SmartSheet, Trello, and Google Docs. None of them were as organized and connected as Monday. 

The setup was very straightforward; we were up and running in less than an hour.

We handled the setup in-house.

There is no monetization in an art department. 

The setup is pretty easy. There is a series of customizable templates or you can start from scratch if you're savvy. The pricing is competitive depending on the size of your team.

We evaluated Asana, Trello, and Wrike.

We are using the solution for project and task management throughout the organization. Monday is being used a a primary tool at the organization in order to review all workload and tasks, rate them by importance, sort by priorities, and focus the efforts on what is important and with the highest impact based on our goals.

It is also used as a communication tool for the status and notification of every task instead of using mail as an updated tool. This maintains all the information on the same site and can be easily consulted by anyone with access either by using the computer or by smartphone.

It improved a lot of the task management processes and increased the communication efficiency where we used to lack or miss information.

Monday sends us notifications when a task is at risk of being late or when someone updates the information on a task. It gives us Gantt charts of the projects where everyone can easily check the progress or delays and support to take action.

Monday also keeps records of anything added, moved, or changed at a task. If some leave the company, or on vacation, or do some dates change, we have the tracking information for all updates.

The most valuable aspect of the solution is being able to develop our own task or projects trackers which are adapted to each necessity.

Not all projects require the same level of detail of information. With Monday, we are able to customize each project based on a specific necessity. It is very user-friendly overall.

We can remove, add, and modify a project or task charter easily.

We can also assign access by responsibility levels in order to protect information. This is used by giving access as read-only, edit privileges, or admin privileges as required.

Having more pre-defined formats and/or templates or having the ability to make public some formats/templates (not the information on them) would be useful.

This would support other users that could find a format that would fit their requirements and reduce the time of designing or customizing formats that could be available as a shared template.

Despite being a very friendly user tool there are people that do not have the skills to customize from zero a template and having a pre-defined shared template will make their work easier and help them to save time.

I've used the solution for one year.

The solution is very stable and user-friendly.

There is a lot of potential to scale.

We don't really need to use customer service support since the tool is very easy to use, however, when we reach them the support is great.

Positive

We did not previously use a different solution.

The solution is very easy to use for people.

It was a soft implementation; I rate the vendor as having a high level of expertise.

We have seen ROI in terms of manpower time usage by priorities. We find there is less manpower needed.

Monday is totally worth it in terms of benefits vs price.

We did evaluate Microsoft Project.

I use this product to collaborate with my colleagues at a biotech company. 

We are in a fairly small building and are able to connect with each other daily, however, we use the platform to store information and view tasks for the day. We have about four members that work on our team. The company as a whole uses the platform as a virtual lab notebook to keep records and track progress. We have multiple different projects over multiple different disciplines. It is easy to look at what is happening across the company.

The product has allowed us to stay more organized as a whole. Meetings and emails work well, however, there are times when people forget things or need information displayed in a way that shows dates and tasks in a vertical fashion. It is important in science to document all the specifics of an experiment. We can upload protocols or put specific notes for tasks and then refer back to what we have done in the past. It also has helped us to divide work by assigning tasks and forecasting how busy we will be in the future.

I like the ability to duplicate entire tasks at the same time as it helps when we need to repeat an experiment to just duplicate and change the dates. We are also able to keep the same updates in case we need to save those as well. 

I also like the ability to put a timeline on each task if it spans multiple days to track the time spent on an item. With multiple people on our team, it is vital to have a platform that allows us to track man-hours in order to evaluate whether it is feasible to take on more work.

There are occasional glitches in the system that cause the website to be down temporarily. Otherwise, it is fairly reliable. In the next release, I would like the ability to click and drag multiple items at the same time. Some tasks we separate by task so when we duplicate tasks we have to move them separately. In addition, there should be a way to convert the board view into a calendar view. This would help when visualizing project timelines over month-long spans. Another change would be to automatically sort tasks in date order when the date is added to a task. 

I've used the solution for five months.

This product will definitely be able to hold up against the competition.

This product will definitely be able to scale up for larger-sized companies. It has an easy to use interface and large storage capacity that will help facilitate more a larger number of personnel using it. It is simple enough to use that many types of companies can use it and the software update’s should be able handle scaling up.

I have never had to use it.

Positive

I was not at the company at the time of choice. I presume no platform was used and thus, why Monday.com was chosen.

I was not present for the initial setup.

The cost is worth it to maintain organized teams.

I was not at the company at the time of choice.

I would recommend Monday.com to all biotech companies or research labs so that they can keep detailed notes of their work and track future projects easily.

We’ve used a variety of media platforms to increase the brand awareness of our clients and are endorsed by the retailers we partner with. True to our entrepreneurial approach, we are always on the lookout for exciting and innovative opportunities to grow and develop the businesses of our clients.

We required a system to assist us in various areas of our company. From managing new project roll-outs for our new media solutions to tracking our advertising campaign status and installations as well as giving us a complete and transparent view of our sales pipeline. Monday.com has given us that and more. We use Monday.com for the below areas:

• Project management (managing the roll-out of our new in-store solutions and new online system roll-outs)
• Sales pipeline (managing and reporting our sales pipeline)
• Campaign Tracking (tracking the implementation and status of all our campaigns)
• Accounts (keeping track of our billing and accounts information)
• Meeting Minutes (we keep our meeting notes and minutes on Monday.com by using Monday.com docs)
• Work forms and surveys for Adhoc purposes
• Marketing campaigns. We recently started using Monday.com to manage our marketing campaigns and calendar

I use Monday.com to manage my project roll-outs, keep everyone updated on my progress by using the quick chart/graph view, manage ongoing campaign installations and progress, and track the status of our campaigns from the sales pipeline stage to operations and implementation to the final stages of the campaigns and then billing/accounts. 

I will also use the system for Adhoc purposes (ie. the surveys and work forms). I absolutely love this functionality and it is so easy to use. We specialize in and sell in-store media space in retail stores across South Africa (both static and digital media) and we have become in-store advertising experts in the pharmacy environment working closely with Dis-Chem to provide an effective offering to advertisers. We also have a training application where we train pharmacists and employees in the retail stores and educate them on all the products in-store. 

To say I am passionate about Monday.com is an understatement. I only wish there were more hours in the day for me to work on this amazing system. What I love the most is how customizable everything is. That is what everyone wants and needs - to make a system their own and be able to work for them. Every company is different and this is why Monday.com is the difference. I have tried ClickUp, Trello, and Favro and nothing quite compares to Monday.com.

We are a lot more organized, and have transparency throughout key areas of our business thanks to this solution. I have everything on Monday.com from my meetings minutes to all my campaigns and the progress of our installations, store lists with our current advertising media campaigns, etc. I have also on-boarded my entire team to use Monday.com and encouraged them to use Monday for their sales pipeline view/progress and reporting and for daily tasks and activities. I also use the dashboards and charts for easy reporting with my team. 

The boards offer an amazing and clear view of my tasks, campaigns, and progress. 

Automations especially with Slack and Outlook help with keeping my team up-to-date always. 

Graphs and charts are valuable for reporting purposes and to track progress made. 

Workforms/surveys are valuable and a very cool added feature. 

My team uses all of these features. I have a huge passion for Monday.com. What I love the most is how customizable everything is. 

I would love it if the milestones could appear in bold. Seeing this would help me so much. I would also like charts to have a bit more functionality without me having to purchase the 3rd party analytics and reports app. 

Automations could also be a bit more flexible. I find that I cannot customize my automations for Slack as much as I need. For example, I would like to send a notification to my team on Slack when a certain date arrives and only if the "probability rating" is at 3 stars (using the rating column).

I've used the solution for one year and three months.

Compared to other sites the solution is very stable. Now and then automation may not work immediately, or, when amended too often, it won't change. However, that is often due to connectivity or confusing the system too much.

I have no doubt Monday.com will only improve regularly and eventually become one of the most powerful online tools out there.

Technical support is excellent. They understood me and helped me as soon as I needed help.

Positive

We did use Trello. Whilst the KanBan feature is important in some cases I definitely needed a lot more functionality and options for my site to be more customizable. I gave ClickUp a trial and try as well and although they have a similar concept as Monday.com I didn't enjoy the the look and feel and still find Monday.com more user-friendly. 

The initial setup is very straightforward. I know the system backward and forward.

I handled the setup in-house. I myself completed the onboarding with the team.

In exchange for managing projects easier and keeping my colleagues and boss happy and up-to-date, as well being more efficient, it's hard to put a monetary value on it. However, there is definitely an increase in productivity and in completing tasks efficiently. 

The solution works amazing for me and my team. I am very happy with the amount of automation and functionality we receive on the professional model package.

I did look at ClickUp, Trello, and Favro.

I'd like the solution to please kindly make milestones appear in bold. If we were given the option for our tasks to appear in italic as well - that would also be amazing as we could then easily differentiate between urgent tasks and milestones. We want more customizable charts.

We use Monday.com to track training project status, project, and deliverable timelines, resources, updates, and assign work. 

We also use it to track training completions (through forms) and requests for support (through forms). 

My team also uses it for personal task tracking, team task tracking, sharing of accomplishments, and dashboard summaries. We are a learning team and finding new ways of using the tool all the time. It is a helpful tool to communicate with people outside our group so they can quickly find status updates as guests.

Monday.com has allowed me as a manager to stay up-to-date on team training project status and get real-time updates about issues. It saves me from having to interrupt my team to get simple answers I can look for myself. 

We are able to be more organized as we use it to organize our training schedule and coordinate our communication launches and quarterly planning schedules. 

Monday.com makes it easy to understand the new features and so they are easy to implement so we find new uses for it all the time. The visual nature of the boards makes them easy to understand.

I really like the forms option. It allows us to collect the information we need from our customers upfront without having to speak with them first and it makes the process more efficient. Once the form is completed, the information automatically compiles into a board making the assignment of tasks very easy. 

We have also been able to use the form option to track self-paced learning course completions for smaller projects to ensure the required people are completing their training. 

It also works well for data collection. 

I wish that you could have different columns for each of the groups on one board. 

I wish that you could turn off the sub-item menu if you accidentally enabled it. 

I'm unclear about the notifications feature in that I receive way too many emails. 

I've had requests for once an item is created that it duplicates on another board and automatic updates to both items if they are linked. 

I really like, however, how new features are sent out all the time so I can slowly learn more and more.

We used the solution for two years.

We previously used Excel. It was not working well.

I don't manage this area.

I did not evaluate other options. I saw a commercial for Monday.com and I was sold.

It really a great tool that I would recommend.

The primary use of this product is to keep a track of all the tasks assigned, update the progress of the tasks assigned, and get reminders in case of meeting all deadlines. 

It's great for keeping track of various works and timelines. At times, we tend to forget things. It's handy in that it can be updated from anywhere, unlike a physical diary which cannot be carried everywhere.

It is a better way to keep a track of all the work that has been done by you throughout the year so that while evaluating your performance at the time of your appraisal you can claim the same if your manager feels otherwise.

Monday.com has greatly improved the efficiency of all the resources working together collaboratively. The way everyone can work together is fantastic. 

How you can assign tasks to your fellow members and keep a track of them is helpful. Also, how easily anyone can assign you a task is great. Once assigned, you quickly get an email. 

We literally update all our tasks every Monday and our Manager can have an overview of the progress simultaneously. It has basically improved the efficiency of the organization with the optimum utilization of its resources.

The app is loaded with features. The most valuable feature is getting a reminder email of the deadlines assigned to you on the emails and how the color of the task is coded, like green for the task done, red for pending, and yellow for stuck. Likewise, one can get a pictorial depiction of all the tasks to be carried out and what is the current status of the same. When you will filter out the task assigned owner to your name, you will get a list of all the tasks assigned to you by different departments, so it's easy to keep a track of it.

If you want to drag a task or rearrange them, it's quite tricky, especially on the app. They need some improvements to allow for the making of real-time changes in the task updates while working on the small screen of a cell phone.

Anyone can make changes to your task, like adding or deleting any sub-items assigned to you. An additional feature that should be included should be a track of all the changes/deletions made by any third person to your task. If anyone wants to do mischief, we could track them down.

I have been using this solution for almost six months.

Stability is pretty good; there are no bugs

We did not really need any technical support.

Positive

We did not use any different solutions.

The solution already existed when I joined the company. I did not help with the setup.

We handled the solution's setup in-house.

Returns are intangible, so the exact values for ROI are not assigned.

We evaluated Slack.

If there could be a feature to chat with all the members online, that would be ideal.