monday.com Reviews

I run a marketing team that utilizes Monday.com for all facets of marketing and creative, including: graphic design, web design and development, copywriting, photography and videography, online syndication, radio scripts, and much more. 

We have a team of 13 people with a variety of skills and backgrounds. We utilize Monday to log all of our projects and to keep on task. 

I particularly use it to see our team's workload and ensure that I assign tasks and deliver all necessary information to the team members when we initiate projects. 

Monday.com is our central hub for project management and keeps our team on track to deliver assets to our clients on time and facilitates collaboration between our creative department and stakeholders alike. We use Monday to gauge how many projects each team member can handle at once for scale, to determine how often deadlines are hit or missed, and to centralize our entire task load into one place allowing visibility to all team members and management. We utilize the functions in Monday.com to see how many tasks we receive from each of our clients, what types of tasks are coming in, and keep track of our team members' productivity. Without Monday.com we would be lost.

The customization of dashboards and the ability to see all tasks from a bird's eye view, along with the ability to categorize types of tasks and which clients have requested them to allow us to use the tool to know how much workload we can handle, and at what point we need to add more resources to our team. 

We use it to log projects and tasks. It provides us with data to know how and when to scale. We see which team members are heavy on tasks and if we need to add more resources in the future with certain backgrounds - graphic design, web development, etc. 

The user experience of Monday.com is exceptional. It's very easy to navigate and customize to our needs. It's an outstanding product.

We'd like to have the ability to start a screen record or screen grab that a user can initiate from Monday.com. Then we could start a recording or screenshot directly from the project management tool and upload it directly into a task. If it needs to be redone, you simply don't attach it. If it's good to go, post it in the task and tag the needed resources to see it.

A ticketing system for outside users should be researched. We currently integrate Typeform into Monday.com and have outside clients make requests there that populate Monday with the details. Monday.com should create its own ticketing system so clients can make requests that assign to our team, receive a ticket number, and get updates as we move the project along. Once the project is finished, the requestor receives an automated email letting them know it's complete.   

I've used the solution for two years.

This is a very stable solution for growing a business, and with the ongoing updates, it continues to improve. 

My opinion is that Monday.com is a fantastic tool for scalability. 

We have not had many reasons to contact support, however, when we have they've been extremely helpful and efficient. 

Positive

We previously used Wrike. It was a good product and we adapted to its capabilities. The customization of Monday with the dashboards promoted us to make the switch to Monday.com

It was simple and straightforward to set up. There were a few learning curves, but the video tutorials were very helpful. Once we got a solid understanding of the functionality, it was very easy to use. 

We used an in-house team.

ROI is difficult to calculate. We use Monday.com to organize projects for roughly 20 clients. Whatever the number is, it's extremely favorable and a very solid investment.

I'd advise new users to think ahead to how many users you might want to integrate into this tool. It has great capabilities and functionalities and can be integrated into more than one department for organizational workflow. Consider how many people in the organization can use it to improve workflow and err on adding more users than not.

We did not evaluate other options. 

We use the solution for marketing tasks. I manage our social media, photography, and videography teams. We plan out and collaborate on projects, and provide assets, branding guidelines, and resources for the team.

It's also useful for collaboration. We work in a team of about 25 people in automotive and we focus on PR and digital marketing. It's perfect for assigning tasks for events or for new releases. Our designer also communicates there with everyone.

We can use it to store resources. We connect everything through Monday. We use it to centralize as we keep some things in Dropbox and some things in Google Sheets. Now everything can be connected in the same place and we love it.

We used to use Wrike however, it didn't work on mobile and this does. I like having boards for certain items. I like that everyone can also have their own private boards if they prefer to keep their own notes 

It doesn't take long to load.

It keeps my team accountable to keep track of their tasks.

It's colorful and easy to learn to use for all types of employee positions.

I also enjoy that it is so mainstream that anyone can use it. They use it in universities as well. Most of the designers we work with and web developers are very comfortable using it too.

We like the mobile app, as well as more integrations, calendar features, and private boards. 

The mobile app is super helpful since our auto groups span four counties. 

The calendar view makes everything easy to see.

It has integrations with using all the programs we use too.

Monday is super inexpensive compared to other stuff we use.

It is very easy to maneuver around. I love the search bar feature where I can just search the entire board with the information I need. This makes it very fast and easy. 

In a dynamic workplace where we are working on several campaigns at a time, it's very important to us to have something that helps us move faster.

The tablet display is confusing and difficult to use. Most of my team works on tablets and they prefer the desktop view since it compresses some items.

For possible features maybe some more aggressive notifications - like "this comment was added and mentioned no one, would you like to see it?" Sometimes we forget to mention it and someone replied and we never saw it till we opened it up.

Notifications could be controlled by management instead of per person. I have a few employees that forget to mark off their tasks. However, if we could automate to alert them that would be better.

We need a broken link checker.

I've used the solution for a few years.

The solution is really great and reliable. It never crashed. 

The scalability is really great.

I dont know if I have ever had to use technical support due to the ease of use of the tool.

Positive

We used to use Wrike. It was very expensive. In two years it broke on us - which was terrible. We couldn't download our information off of it either so we had to start all over when we left them. 

It was very easy to set up. I taught myself and then I taught my team. 

I did the setup myself. 

The ROI has been pretty huge.

I had no problem with the pricing at all. it was less than 1/2 of what we were spending with Wrike with more functionality.

I went through reviews and more and more just kept talking about Monday.com Plus, the local university uses it and that made it easier to choose Monday.com.

I love it! i have no issues. 

We use the solution for project management across the web team specifically responsible for desktop, tablet, and mobile design. Our team used this platform for planning projects, discussing blocks, and triggering the next steps for teams outside of the platform. 

We moved on from Monday.com only for the reason that there was a proprietary project management tool already taking over the company and since we weren't a part of it we were missing out on visibility to stakeholders. We switched over recently to Workfront in order to maintain that visibility.

It allowed us to gain line of sight and start to ask ourselves questions revolving around project management, time on tasks, and the processes that we weren't asking previously. 

It gave us the platform to start to combat burnout and increase communication across teams that were difficult to reach in a more automative and efficient way. Ultimately, Monday.com gave everyone on the team a workspace to get their work done. It was also a home base for all things work where they could see today, tomorrow, and forever if they wanted. 

We really enjoyed the sub-items feature, sharing GIFs, and templates. 

The templates helped me to kick off process solutions for our team. 

The sub-items helped me to incorporate the smaller tasks to get the job done down and visible for management and planing purposes.

For a team where management is still learning the nuances of our work, time tracking the small steps are so important in planning and evangelizing the work.

The GIF sharing helped reinforce a sense of culture and camaraderie amongst our team.

We built so many dashboards and information utilizing templates and came into a few errors where information and ways of working with Monday.com were not as expected. 

Monday markets itself as a project management tool that is flexible to work the way you want. That said, it has more limitations than we expected. It is fine, however, at the end of the day, they need to share more about how to use the platform videos rather than telling us to go off on our own and create something that doesn't ultimately work. That was frustrating and hard to explain where my hours went to management. 

I've used the solution for two years.

We are now using Workfront. We were using both platforms for a little while. 

We did not evaluate the other solutions previously.

We are a small church with two full-time employees and two part-time employees. We use Monday.com to plan everything from weekend gatherings to major community events. This includes every aspect of a weekend gathering or service including, graphic presentations, bulletins, music, the message, who is on security, children's ministry details, etc. 

We usually plan each quarter ahead of time, which helps us mark major events and holidays. Using color, we are able to highlight special occasions with ease. 

Monday.com keeps us all on the same page especially when we aren't all in the office at the same time. 

It has reduced inter-office emails, texts, and phone calls significantly and reduced in-person meeting times by half. From minor details to major issues that need a running thread for staff discussion, Monday.com provides a one-stop location to house all of our thoughts, plans, and discussions. 

It is as easy to use as Facebook yet with more complex options if you want to take the time to learn how to use them. 

There are many incredible features, however, the ability to tag each other in comments, mark out progress, and get alerts through the app keeps us moving forward. As soon as someone has finished their part of a project, all members are alerted, and the next person can continue on. This also helps us see if there is a problem or if someone is falling behind so we can get the extra help if necessary. 

We often post on Monday.com instead of sending emails that may or may not get lost in the shuffle. Monday.com is the best way we have found to work smarter and not harder.

We are very happy with the current state of the product. 

It would be helpful if there were a little more flexibility with user numbers and the ability to add guests for a period of time. For instance, if we are doing a major event that requires a dozen volunteers, it would be wonderful if there were some cost-effective way to give them all access to one particular board for a period of time. I understand this may not work with the business model, however, being able to allow people temporary access to a single board or even the ability to simply view a board and get alerts without breaking the bank would be icing on the cake. 

Our office has been using Monday.com for well over a year now and we could not be happier. 

Whether we are using it online via a web browser or the mobile app on our office phones and tablets, Monday.com’s stability is rock solid. We have had no data loss, crashes, or team miscommunications due to delayed web/app updates. At any time or place our team is able to access all of our shared information so we can make quick decisions. We couldn’t be happier with Monday.com’s performance.

We are a small office, however, I believe that Monday.com can be effectively scaled to fit any organization. 

We have not had to contact customer support for any reason. 

Positive

For a time, we used Trello. It did not go well.

I learned the basics and then taught the others over the course of a week. We created a test board to go along with a project we were already working on using our then current method and Monday.com. By the end of the week, we had completely transitioned.

We handled the setup in-house.

Monday.com paid for itself immediately by allowing us to be more productive and less frustrated. 

It does take a little time and money to get started, however, it is completely worth it in the end. You may have to remind people to use Monday.com rather than the old system to get them in the habit. 

We did our research, however, after a short test run, Monday.com won hands down. 

We seriously love using Monday.com.

We use the product for internal project management for every department in the business: marketing, product launches, finance, logistics etc. 

We also invite our external agencies to internal projects like SEO, Ads and Press.  

We are a small full remote team. As we grew, the complexity of projects grew as well as the number of projects. Monday helped us scale easily, understand bottlenecks, and plan accordingly. It's also been a life saver as I don't need to remember anything. It's all on Monday! We've totally moved away from emails. 

It gives managers a clear view on how projets are moving forward and they are able to give support where needed without having to constantly follow-up.  

Board templates are really good when you have recurring projects. 

Automations are perfect to save time and remind people of various tasks. 

Overall the product is really good and can adapt to any team with specific columns for each board. 

"My Work" gives you a great view of all the tasks that are due and upcoming.

The dependencies and Gantt chart could be better. I would love it to have personal views with hidden columns per board. Sometimes it can get quite overwhelming. 

I'm not a big fan of the new left panel organization by workspace. Maybe this is due to the fact that we are in a small business. 

We'd like to send emails via Monday. Ideally, being able to cc Monday tasks from our mail account could be better. (ie. sending attachments, being able to cc the task with people not in Monday (they received an error message when replying).  

I'd love it if their could be feature to plan for work time for a task (not a timeline as it shows in your "My Work" view)

We've used the solution for three years.

Stability is pretty good. Every now and then server is down. 

The scalability is very good although it would be great to have more onboarding videos. 

Technical support is super helpful and very fast to respond.

Positive

We did not use solutions.

The initial setup is super straightforward. We imported our Excel files.

We handled the setup in-house.

The ROI has been very good.

We looked into Asana, Trello, and Notion.

We are a small marketing team of about five. I was the first marketing hire. I chose Monday out of a variety of other solutions as I liked the flexibility of it and my product designer liked the look of it. 

I started managing our strategy and goals in here so our team could stay connected even though we don't live near each other or go into the same office or work in the same room. It helps us all look at the same goals and stay connected to the same mission so we are all moving in the same direction.

In short - it keeps a remote asynchronous team in sync. I keep our quarterly goals on their own board, then our monthly goals, then our weekly team items. Each function also has its own boards. For example, website development has its own project management board. SEO has its own rankings board. Our content calendar is on Monday with a space to track ideas and another space to track existing SEO rankings of published blogs and articles. Our department head and CEO can check Monday at any point to see where we are at with our marketing strategy and plan and see what the team is doing. 

The templates are extremely valuable. I wouldn't know where to start when creating something new. I like the variety in templates and the ability to customize pretty much anything. Assigning owners is also helpful. Everyone can filter the board by themselves to just see items that relate to them. The filter options give each team member a bit of brain space and allow them to prioritize what is meant exactly for them. I also like the docs to be able to brainstorm free flow, but wish they had some updates so they could be more usable.

The docs could be improved. We need docs where we can manage content management inside of Monday. Ideally, even being able to loop in some basic SEO in a panel on the side like Frase.ai would be a powerful solution and would make it difficult for businesses to pull out if everything is managed inside of Monday. 

It would be nice to see changes made, who made them, and have an approval process similar to Google Docs. Having a panel where you can pull in whatever integrations (like Frase) could help you create documents. 

The more integrated people are into the product, the better.

We need the solution to integrate with Craft. We might have to switch to Airtable as the solution doesn't integrate with Craft.

I've been using the solution for two years.

The product is very stable.

The solution is very scalable for large teams.

I've never used technical support.

Neutral

We did not previously use a different solution.

The initial setup is simple.

We did the implementation using our in-house team.

We've seen ROI across the complete organization. I don't have a number, however, we need Monday to operate

We looked into Airtable and Google Tasks.

We use Monday.com as our primary tracking tool. We have developed several boards to help track progress from sales to employee training and reviews. We have found that dashboard views to be most helpful in giving our staff a visual into the progress of their performance. The ability to communicate back and forth as well as house files essential to the boards right on Monday is priceless to the continuation of managing our projects. That is why we primarily use this as a tracking tool. We can communicate progress and chat in real-time all while looking at the same information.

It has really given us a level of communication on a central platform that far exceeds what we have endured in the past. We are able to get all pertinent personnel information in a real-time manner which is key with the bulk of employees on the go or in different states. We have collaborated with our joint ventures too by using boards in a shareable manner to give them a window into the progress of the projects we are currently progressing on. It has given us a way to present items inside and outside our corporation with another layer of professionalism by using views as charts, et cetera. 

Automation is definitely a favorite of mine. I use it to create efficiency in moving items to groups as well as triggering reminders to coworkers. This area of Monday.com alone has helped keep me on track with tasks as well as giving me a level of security in knowing that if I put the automation in place I can go about my day, focusing on other priorities and not having to remember all of my tasks. 

I also really find the linking of boards to stream information across worth its weight in gold as we navigate anywhere from tool tracking and logging to Gantt charts which we share with customers outside of Monday.

Sometimes the limit of parts on a board (500 units) can inhibit growth. I have used multiple boards to achieve things that I had hoped to do on with one due to this limit. 

Also, there needs to be an implementation of a better way to time track in order to use Monday as a payroll tracking system for employees. A clear clock in and clock out that can track up to 1/4 hours would be useful. This improvement to the time tracking would be what I would most like to see come out on a future release. It would definitely bridge so many gaps that lack in the accounting software that we use on a daily basis.

Our company has been using the product for approximately three years.

Monday.com is very stable overall. I have only experienced a few downtimes in all the years we have used it. I can say we use it right along with our accounting software and email every day.

I am impressed with the scalability options I have seen so far.

Technical support has been great. I mentioned earlier about the part item limitations; I reached out and the team was very responsive.

Positive

We did not have another tool like this previously.

If you have a basic knowledge of software, the initial set up is straightforward. 

I was not part of the initial setup, however, believe it was through a vendor team.

I would estimate it was less than 6 months until we saw an ROI. Knowing what you want is the key. The next step is just getting your employees to buy-in. Once that happens, they can see the value very quickly.

If I talk about Monday I encourage people to use the Pro Plan. The lower plans are a good place to start, however, what you gain on a Pro Plan is where I believe you get the most bang for your buck. 

I have heard of other tools and some of our employees like Microsoft Teams, however, I feel that Monday is superior in the manner it can work with Teams and other platforms to provide a more complete service.

If I were a private business consultant, I would recommend Monday.com all day long as a no-nonsense solution to improve any business. The capabilities are unmatched by the price point given by Monday.com.

Our team manages a portfolio of projects. Each team member manages their own portfolio. We use Monday.com to track projects, alongside costs, time, etc. If a client sends updates, we keep track of these notes within Monday.com as this allows team members the ability to stay in the loop with the project. 

We also use Monday.com to keep record of holidays and PTO (Paid Time Off). We utilize a dashboard that allows visibility into each persons requests to help us plan when we will need additional support to ensure project management stays on track.

It has made the entire tracking process much easier. 

It gives an easy, high-level view of the inner workings of the business. It cuts out the need to constantly send emails and follow-up emails for the current status of a project. 

It also ensures we are not wasting time waiting on responses when we can easily check the status of a project by using Monday.com. As our team continues to grow, it also provides an easy way for new team members to ensure they are 'visible' and able to see what everyone else is currently working on.

The collaboration capabilities are great. It makes it much easier to know who is working on which projects, as well as who they are working with. It's also been super helpful to be able to 'copy' an item, as so often our projects are similar in nature so I am able to quickly use the copy feature and then change a few details to match the new project. This may only save a few seconds, however, it does make things much simpler and more efficient. I also like the ability to assign a project to another team member where needed, this makes it easier to pass on work when required.

Overall, Monday.com does a good job of providing a valuable service. It's hard for me to pinpoint any areas that I feel are significantly lacking. One area perhaps that could be improved upon would be the drag feature. For example, when I need to drag one item/project from one space and move to another. Often, it can appear to move very slowly and I end up misplacing where I am intending to put the item. Otherwise, if Monday.com could increase the refresh rate of the site, that would make things a little better also.

I've used the solution for over one year now.

I've been very impressed with the stability; I have never had any issues. The system is constantly working and I've never experienced any system outages/unexpected delays from Monday.com

It is scalable. I believe it has the potential to be in every company.

We have not had to interact with customer service/support yet.

Neutral

We did not look at any other service.

The initial setup is straightforward.

The ROI we have seen is in the ease with which our team is able to efficiently work together. It's hard to put a price on that.

I'm unfamiliar with pricing as I am just a user.

Our company has only used Monday.com.

I have no notes at present; keep up the great work!