monday.com Reviews

We use the solution for project and team management. 

We use this to track project timelines, hours used, and the teams assigned to work on them. We also connect with clients in different time zones using the Monday.com platform and it has been working great for now. 

There are some things I think it should implement, however, overall, it is a great platform to use for big or small teams. The organization capabilities are the main draw. I wish it had a better integration with Google Drive to share assets though. 

Overall it does what we need which is to keep the team and projects aligned and organized.

We are a company with overseas teams and the platform helps us be all connected and updated in all of the projects we handle on a daily basis. 

We also connect with clients and stakeholders on any updates a project may need to have. 

We also use it for onboarding clients and new team members. This helps streamline the process and makes it very easy for everyone to learn the tool since we can set it up as different steps they need to go through. 

Everyone is happy with this solution and also with the new features they launch every month. 

The solution is helpful for managing statuses for projects, notifications, and comment sections. I especially like the dashboards where you can combine info from different boards into one. 

I like the system's integration features since they allow me to streamline my work process. The UI/UX is simple and easy to use, making it easy to see where projects are and where they are headed. I particularly like how we can post summaries and project ideas in clearly accessible locations. 

Everything we do is documented, which is useful for both internal and external purposes.

It would be nice to have more custom automation and also to simplify some steps to better manage a team and a workload for projects. It would also be nice to integrate a billing system in it for agencies to bill their clients.

There are some features that are overcomplicated to implement and that are not great for the user. I don't want to have to call someone every time I want to set up new automation or special board to get help. 

There are some things we would like to be able to do that the platform doesn't have integrated and a lot of other platforms are needed to make it work. 

I've used the solution for almost two years.

We've had a good experience so far; all our questions were answered or solved.

Positive

Yes, however, this one is the one my current company uses.

We did the setup in-house.

The pricing is a bit high for the enterprise level and it doesn't offer that many extra features.

Yes, however, it was not my decision to go with this product.

There are things to improve, however, they are constantly adding new features for the users.

I run a ten-person venture-backed startup. Monday.com has helped us project manage and makes visibility across all teams easy. We plan all of our projects and our six-month company level plan on Monday.com, including engineering, supply chain, marketing, CX, admin, finance, legal, etc. 

We have a single source of truth for the status of all projects so we don't have to ask each other for updates manually. 

Since the tool is so easy to use, our team members can all learn it quickly and create new boards, projects, tasks, and views easily. We also use Monday.com to onboard new employees and track the onboarding tasks, which makes it easy for new employees to learn the tool and get used to using it to track their work. 

We've tried using it for marketing KPIs and other integrations. However, we have been less successful there.

We most heavily use the task views - including boards, groups of projects, tasks with various metadata (details, documents linked, assignments, due dates, status, etc), and then use a few views like the Gantt chart and the timeline views. 

Those have been extremely helpful for us as we are juggling many projects as a tiny team of ten. We also have several cross-functional dependencies - a delay on one team causes a delay for others as well, and we need everyone to have visibility into that. That makes communication much easier.

I wish there were better notifications and dashboard views with analytics around the status of projects, etc.

We've tried to use the marketing analytics and some of the integrations to pull outside data in, but they've never worked well. It's hard to create views of data on Monday.com

I also wish there were better logic tools, I want to be able to conditionally color certain columns based on if/then statements or values in other columns. It would be helpful to create a Slack notification based on upcoming due dates and to be able to customize the time delay and channel. 

I've used the solution for over a year.

The product has a great SLA.

The solution is highly scalable.

We previously used Asana and Trello. We needed a more easy-to-use tool.

The initial setup was straightforward. 

We handled the setup in-house.

The ROI has been moderate.

Monday.com is cheaper to start than most other tools, however, the pricing sneaks up on you.

We did not evaluate other solutions.

I work as a website developer. That includes client-based work. Monday makes it easier for a client-facing team to get information from the client and put it somewhere we can all see it. 

It's then easy for them to assign me to a task where I can provide constant updates to the client's team on the progress of the task. I can also use it for scoping out new website builds, laying out each task I'd need to complete for the overall project, and providing time estimates for each individual task I've created. 

The main improvement Monday has provided is keeping all of the tasks across our boards organized and up to date. By using Monday I can easily see what work needs to be completed still, what work still needs a time estimate and what work needs feedback on it.

It allows our organization to easily keep all information about a single task in one place, and allows us to easily bring in other team members where necessary who can see a full history of the ongoing task so they are fully up to date on it's progress.

I really enjoy all the additional columns you can add to your Monday pulses to cater to what information you need. For example, in my line of work, I do a lot of time scoping and estimating how long a job will take me. By using a column to put in estimates it's easily visible and speeds up my workflow when scoping out loads of tasks for a new project. 

I also like how easy it is to assign different people to the pulses. It allows me to easily look at a board and spot my profile icon to know which pulses I should be looking at. 

I would enjoy my own personal board on Monday that only I can see. This board could then populate with all the tasks I've been assigned across every board on Monday so that it's all in one place and I'm not constantly switching between different boards for all my assigned tasks. 

I'd also love improvements to the notification and inbox section of Monday, as I find if my notifications or inbox ever start to fill up from lots of tagging there's no easy solution to mass clear these and I instead have to individually click through each one. 

I've used the solution for one year.

I've had problems over the year where Monday has gone offline and wouldn't load, or wouldn't let me upload images to my pulses. 

It's really good for my line of work where you have many different clients. It allows us to split them into their own boards and stay organized. 

I've never had to contact customer service.

Positive

This was the only platform I've used.

The initial setup is straightforward. 

I'm not sure if an outside vendor was used. 

I'm unsure of my ROI. 

This isn't something I directly deal with.

This was the platform my company chose.

I work in a fast-paced humanitarian space with a core focus on project and partner management. 

The organization has a need for a platform that quickly processes information and shares updates on tasks and projects across a small size team (less than 30 people). 

Monday.com has been most helpful for our task management and documentation of processes and achievements. By listing weekly tasks under specific project boards, these can be updated as progressed or completed, and linked to other boards and members of the team to monitor progress.

Monday.com has enabled my organization to get on top of both individual and collaborative project management-related duties. For example, I am able to effectively schedule key work plan milestones and provide updates for my managers/directors to view and comment on. Team members linked to specific tasks will also receive notifications when I update the status or add comments to a task.

We also use tools for shared task implementation so that team members can use the platform in the ideation phase to brainstorm or share updates on progress for development of a task. Tasks can be updated with short reports or links to reports on external platforms. We also document the submission dates or completion of key milestones, and this can be easily viewed using colour coding or changing to Kanban view.

One of the most valuable features is templates, and customizing templates or creating our own to match our flow. This has meant that we can have a standard way of documenting across the team and supports with an easy way of finding information. 

I enjoy being able to switch between different views of a board, such as Gantt or Kanban, as this provides alternative ways of viewing tasks and managing workload. This also supports prioritization. I can easily see which tasks are outstanding, which are stuck, and which have been completed.

There are so many features and possibilities that I am not yet aware of or adept at using, which may be limiting my experience. To learn these, I need to spend more time exploring the site and tutorials on offer, however, time is often not a luxury I have. I have resorted to using the tool at the most simple level to list tasks and mark progress as I go. Therefore, I would say that the key limitation I face is that I don't find the tool to be fully intuitive as more time is required for me to learn how to use it optimally.

I've used the solution for almost one year.

There have been no issues with stability - the tool has proven to be solid, bug free and there hasn't been issues with loss of inputs as everything entered is automatically saved.

Monday.com has real potential to continue advancing and being a leader among the numerous tools available today. 

We have not needed to reach out to live customer support.

Positive

Previously, we used shared spreadsheets and documents that would be uploaded to a server and then link shared via email. Monday.com provides a much more efficient process for sharing project updates.

I found it intuitive at a basic level to get started, however, once I wanted to link boards or increase functionality I realized I would need to seek support and/or watch tutorials to get the most out of it.

We implemented the solution with our in-house team.

I'm unsure if we have had any ROI.

The cost of the solution is reasonable.

No, we did not evaluate other options. 

I'd advise others to consider whether it will be useful for your whole team. It is more beneficial when everyone can use it and access the shared boards to promote better monitoring, cross-learning, and teamwork.

We use Monday.com to organize and keep track of our work, projects, clients, progress, and workflows. It's great for individual projects and team projects. In team projects, everyone in our team logs the tasks they need to complete or have completed, edit status updates and other relevant information. It essentially greatly improves team communication, making it so easy for someone to take over, and understand exactly what has been done and what's next. It's one of the best tools I've used for managing and tracking projects.

Before Monday.com we'd had to communicate via email, meetings etc. to update the team on project progress. It was harder to keep track of workload and where things are at. Now, however, it's so easy to view each project and know where in the process we are at. Everyone can make updates and everyone else can see them in real-time. It has effectively improved time management greatly and avoids things getting missed. Everything is very organized and it has increased overall efficiency considerably.

I love the interface, the layout, and the colors. It makes working more enjoyable. Everything is so neatly organized is definitely another highlight. 

It is also so easy to use. It's probably one of the most user-friendly platforms I've ever used. I've tried others in the past, however, this is one of the best. 

I also appreciate the built-in templates, being able to copy templates, columns, values, having access to tutorials, and the support offered. As a beginner, I didn't even have to view a ton of tutorials, however. It was so easy to figure out myself. 

It seems that different columns within the same board aren't customizable. The columns are the exact same unless you open a new board altogether. I'd like this feature to be added, as sometimes within the same project or task, I want to add different sections and different columns for each section.

The mobile app is not as user-friendly and as adaptable as I'd like it to be. There needs to be a ton of modifications before I can use it easily on my smartphone.

I've used the solution for one year.

The product is primarily used for collaboration between team members, particularly around project management. We will add design, development and digital marketing jobs, and project briefs and change the status of said tasks daily. We'll allocate team members to projects, use the chat feature, and generally just keep projects flowing within our creative and marketing agency. 

We also use Monday.com to store client information, run purchase orders and keep tabs on our retained clients. We have various boards not only set up for our clients, but for the business too. Whether that be campaign ideas, staff updates and more.

We now have a central hub for all information regarding jobs and clients, and it makes it much easier to share the workload between the team. 

It's especially helpful for colleagues working from anywhere/remotely, as they can simply log into Monday.com and find the information they need. Each of our clients has their own board, then within the boards, we can categorize by area (i.e. design, development, copywriting, etc). 

The automation in particular is a help. When a design job is set to 'Complete', the developers are informed straight away. It's a very useful tool and takes away the smaller manual jobs we used to have to do.

I personally like the visual aspect of Monday. As a team of creatives, It's highly important that we are able to color-coordinate jobs/status and it makes it so much easier to differentiate between clients and tasks. 

The appearance of Monday.com makes it easier to consume and digest. The search feature is also very handy. As our business has grown, and jobs have increased and Monday has grown with it. We can search for the items we need, however, the boards still also look good and have remained well-organised.

When replying to colleagues, it would be useful to see the formatting options (bold, bullets, etc.). You can only see these when composing the first message. 

Subitems from subitems would also be beneficial at some point in the future. 

The 'My Work' section could be improved. At the moment, the jobs are listed by date - i.e. overdue, today, this week, etc., however, it would be better to see these by each client and to see them in the exact way we do in the normal view of Monday (or at least be given that option).

I've used the solution for around three years.

The stability is very high.

The scalability is very high.

We've never had any issues at all.

Positive

We didn't use a different solution, however, we do use Float as well, as the timeline feature in Monday.com doesn't really work for us. 

The initial setup is straightforward. It just takes time. Dedicate some time in your calendar, along with at least one other colleague to test it out/set up.

An in-house team set up the product.

I'm not 100% sure of the ROI, to be honest, however, it has saved on manual labour, ensuring our team are working to the best they can be.

I'd advise potential users to just shop around and make sure it works for them. Sample it with a couple of users first, and have a play around before fully committing.

We also looked into Asana and Harvest.

Users should be sure to take advantage of the automation. They're intimidating at first yet easy to set up once you've created one or two. It takes some time to get going with it. Be sure to set that time aside.

We are a small team of five just starting an agency. We have no offices and needed something that everyone could access to track projects, schedules, tasks, administrative needs, contacts, and more.     

It has allowed our small team of five to deliver more projects on time and with quality as well as instill trust with clients that their projects do not fall through the cracks. It has been instrumental.

We have found the ability to export outboards to Excel, the schedule and charts you can create, and the ability to connect boards for custom automated workflows all invaluable.

I don't have any comments on current improvements to what is there, however, a new feature that we would love is the ability to create custom reports from our workspaces. It would negate the need to export boards individually and then take all that data and make our own reports with third-party software. We'd even pay for this upgrade as I could see this being something we could gain a ROI on for clients as well.

We have been using the product for two years.

The solution is very stable. In two years, we only had one outage and it was minimal downtime.

The product is very scalable for small to medium-sized teams and businesses. However, larger firms need a robust CRM tool and features that Monday doesn't provide. For example, an enterprise would likely need accounting projections, HR functions for staff data, etc.

The technical support is great! They are quick and responsive.

Positive

We did not previously use a different solution.

The initial setup is straightforward and easy.

We handled the setup in-house.

There is no price you can pout on the quality, on-time delivery, and peace of mind our CEO gets. Work is moving through the agency with no delays.

It is very affordable and a great option for small businesses. 

We evaluated Slack and Trello as well. 

We love Monday!

We primarily use Monday to keep track of action items for project management dealing with software development. 

Our team manages multiple projects, and, for each project, we are able to create the individual tasks that need to be completed in order to finish the project.  

We also use Monday to share with our team times that we will not be in the office or be available for team meetings.  

It allows us to see which tasks are being worked on and which ones we have not started. It keeps our team members informed about our activities.

It helps us to keep track of all of the remaining tasks on a project and the remaining number of days that exist on a project.  

It provides all team members with insights into multiple projects.  

It also allows us to share information about project statuses with other team members.  

I do like the feature where you can indicate whether you are working on a particular task or if you are stuck on a task. 

It also gives provides more insight into the possible amount of time it could take to complete a specific task.  

The ability to upload files associated with a particular task is very useful to us.

It helps us share examples of reports with our team members. 

I have also found the task status feature to be valuable. You can indicate whether you have started on a task, are stuck on it, or have completed it.  

I also like that you can add your own columns to each task within a project.  

For example, if you wanted to add a column that's not already included in the Monday app to track a specific item for a project, you can do that as well.

The calendar selection for dates is not the easiest to navigate. Sometimes once you select a start date, it is hard to extend the selection out to the end date.  The date selection is confusing. If there was another method that they could use for this that would be better.  

Also, I feel as though sometimes I received notifications for Monday boards that I am not even subscribed to and the notifications, in general, are a bit much.  There should be a way to indicate which Monday boards you would like to receive notifications for.

I've used the solution for two years.

I have not had a reason to contact customer service or support.

Neutral

I did not use a different solution previously.

The Monday board was initially set up by our administrator so most of the team members did not participate in the setup process.

I believe it was done through an in-house team.

I am not sure what the cost is.

I did not evaluate other options.