monday.com Reviews

I use Monday.com to manage four different content editorial calendars. There are several different approval processes for each calendar, and Monday helps us submit content as updates, and have them reviewed, approved, and ready to publish all in one platform. 

Once the content is published, it remains on the Monday board so we can see which items were completed in the past and whether they need to be updated again. 

In the past, I’ve also used Monday to manage a social media calendar. It was the easiest way to keep track of social media posts, even with ownership of many different platforms. 

It has kept us very organized. 

In the past, we used email to send content items back and forth for review. In this shuffle, items would get lost in inboxes. Sometimes, Word documents would be shuffled so colleagues may be editing older versions. 

With our Monday calendars, content stays on one platform, so version control is stronger. 

We use automation, so it’s also helped us stay on deadline by including reminders as the dates approach. 

At a glance, Monday tells us whether we’re producing enough content. 

Automations have proven most valuable. Most notably, when I mark a pulse as “complete” it automatically tags a colleague. This means I no longer have to manually send emails to colleagues to push items along the approval process. 

It also saves us room for error - if a colleague forgets to send an item to the next person, it no longer costs us time because the next person is already tagged. As mentioned above, these automations also help us to stay on time. 

With the timeline feature, if a content update is nearing or past its due date, the date will turn red and I know to prioritize it. 

It's very simple to use and very useful.

It would be beneficial to have the ability to toggle between the traditional Monday.com pulse view and a monthly calendar view. Sometimes I’d like to see a more high-level overview of what our content looks like for the entire month or quarter. 

For social media management, it would be incredibly useful if Monday could connect to social media platforms so that we could schedule and publish social media content directly from our calendar. For planning purposes, this would also tell us right away whether posts had too many characters or whether photo or video files are small enough for each social platform. 

I've been using the product for over two years.

The solution is fairly stable. There are sometimes outages, however, they’re transparent about those. 

I'm not sure if the product can scale.  

So far, technical support is very transparent during outages. 

Positive

We used Trello before. We switched when my organization decided to use Monday. 

I wasn’t involved in the setup. 

We used a vendor team, however, I'm not sure about expertise. 

I wasn’t involved in the licensing process. I don’t know much about pricing.  

I wasn’t involved in the decision making process. 

Our business uses Monday.com to communicate assignments to each of our departments. Our management then receives the notice of the new assignments, can communicate with other staff in an organized location related to the said assignment, and can do all of this for multiple assignments at once. 

Monday.com is a very organized and easy-to-use tool. 

We also use this tool as a way to track the status of online sales. We only have about half a dozen of online sales active at any time (we are 99% storefront retail, with very rare cases of online sales) and Monday.com allows the storefronts to keep track of the online sale status all in one convenient place that one of our users keeps updated as the status of the sale changes.

Our business has produced a new level of communication and understanding of work needing to be completed that we did not have prior to using Monday.com. Prior to using Monday.com, we were primarily using texts and phone calls to communicate, but by not using an all-inclusive form of communication, a lot of vital information was lost in the weeds and Monday.com has resolved all of these issues. Monday.com allows us to keep all communication local to the problem in question, while not losing the information needed to succeed.

The communication/update section on each assignment is excellent. The ability to ask and answer questions and update each other on the progress of an assignment, while staying in the confines of that specific assignment, while also not disturbing other assignments or adding confusion is a priceless asset. 

As I included in my previous answer, we were primarily using texts and phone calls to communicate, but by not using an all-inclusive form of communication, a lot of vital information was lost in the weeds and Monday.com has resolved all of
these issues. 

Monday.com allows us to keep all communication local to the problem in question, while not losing the information needed to succeed.

There should be on-screen PC/Mac notifications when the website/service is not open on the screen. If they made it similar to a social media notification, that would be a bonus. From what I've been able to find, this is not a current feature with Monday.com. 

Another area of improvement would probably be a form of inclusion from outside sources of communication. I would love to be able to read a Monday.com notification on an Apple Watch, use voice-to-text to respond to the said notification, and then have that response get added to the Monday.com assignment in question.

Again, these may already be implemented in some form or fashion, however, I have yet to find them.

Our business has been using Monday.com for almost two years now.

Our company's instance of Monday.com is cloud-hosted and we have no impression of the service halting in the future. We plan to use this service as our sole project management solution.

Our company's instance of Monday.com is fairly small compared to other instances that I have seen. Our company only has around 25 employees that use Monday.com on a day-to-day basis. We keep everything within a couple of pages, and I've seen corporations that have dozens of pages open within their instance with each page essentially being used as an individual storefront. I have definitely seen cases of use where we could grow our company's instance into much more in-depth management, however, we have yet to see a need to.

We have had minimal communication with customer service and/or support, only due to the fact that we haven't needed support in any way so far. Everything has run smoothly.

Positive

We have tried multiple solutions in the past (Asana, Whatsapp), however, have found that Monday.com has been the easiest product to integrate completely into our day-to-day with our staff. 

We have a staff of upper-level management that doesn't always want to conform to new technological inclusions into our business, especially on a day-to-day level, and we have had little to no push back on our integration with Monday.com. 

All levels of management use it on a day-to-day basis and company-wide, we have had great success in communication and a higher rate of completion by the deadline on projects and assignments created within the Monday.com platform.

The initial setup is completely straightforward. Our VP had no issues setting up the service for our company.

The solution was implemented in-house.

Our ROI with Monday.com is primarily based on job accuracy and completion by goal dates issued by upper management. While we don't directly quantify a financial ROI for Monday.com within our business, we do acknowledge the growth in information retainment, higher job accuracy within our lower-level staff, and higher completion by goal dates company-wide since implementing Monday.com into our business.

I'd advise new users to prepare to budget around Monday.com being a needed product that is never considered a dropable product. It has become a massive asset to our day-to-day production, and we plan to run full speed with Monday.com as our primary project management tool. 

It was extremely simple and easy to set up for our vice president who was then able to individually invite the required staff into our company's instance of Monday.com, and within an hour he had created the infrastructure that we have operated for the last two years.

As I said previously, we have tried multiple solutions in the past (Asana, Whatsapp). I have found that Monday.com has been the easiest product to integrate completely into our day-to-day with our staff.

Monday.com is a fantastic project management tool that our company would recommend to any company working in any field with a deadline.

I use the product for purchase order management. I manage the inbound of vendor POs. There are hundreds a month and I use Monday.com to organize the transparency of the POs from order to delivery. 

Every day, I bulk upload a list of POs with supporting and necessary information/statuses to be monitored by myself and viewed by anyone else in the company. We use this board to make sure all our POs are being tracked so that our teams have eyes on the product before it launches on site (e-commerce). 

This board has spun off into a few other boards that are now being managed by other individuals.

We now have transparency on all inbound orders. Before, we had to rely on Outlook emails and Excel docs. This is a tremendous help and it saves multiple people in the company vast amounts of time allowing us to work on more important tasks. 

The entire idea around these boards is to automate the process so that we can take our employees and allow them to fine tune process (and in doing so, we continually make adjustments to the Monday.com boards). 

The monthly updates that Monday.com provides always add a little bit more to our flow.

Automations are the most useful aspect of the solution. I do half the workload I used to do and can now spend time fine-tuning the process.

The integrations are great as well, especially Outlook, which has allowed me to automate form submissions to be sent to 3rd party email addresses. 

The search function is a lifesaver, allowing a quick and easy view of all locations a PO (most commonly searched value) can be found. We have a launch board, a tracking board, and gift guide boards that allow us to track the entire lifespan of a PO.

BCC Outlook integrations could be better. I'd love to set up an automation that emails myself and BCCs an entire list of emails (our vendors) when I need to respond in bulk to any vendors that have a specific status on their PO or are past a deadline. I cannot overstate how much time and effort this would save our company. 

A way to update existing line items when a new line is created that contains the same selected value (name) as the line already on the board would be great. I ask vendors to submit tracking, for instance, for a purchase order (name). I have to manually copy-paste each one. It would be nice if it simply automatically updated the line item (and then delete the submitted line).

I've used the solution for two years.

It's stable.

I am impressed with the scalability, however, there is a decent amount of room to improve on. More Outlook integration options for sure would be useful. Being able to bulk email a list based on emails added to line items, for example, would help.

Customer support is nice, however, once set up, we never hear from them. 

Positive

We were using Excel and Outlook before Monday.com.

The initial setup is straightforward. 

We implemented it through a vendor team, and they were lovely. They held our hand through the entire setup.

I don't have an exact ROI, however, if I made $100K before we moved onto Monday.com and I am now doing 20% less work due to the automation and workflow I set up, I would estimate a cost savings of $20K for me. It would definitely be more company-wide. 

I honestly am not sure. I do not call the big shots. I can't speak to licensing costs.

Yes, the company did look at other options, however, I was not part of that team at the time. I am unsure what was evaluated. 

This initiation of a systematic approach allowed me to seamlessly track progress and engage in efficient communication with the project lead. The structured workflow enhances visibility and fosters a collaborative environment, reinforcing the symbiotic relationship between my role as a designer and the leadership provided by the project lead. This deliberate coordination on monday.com by streamlined processes and heightened productivity ensures that the design projects unfold with precision and creativity.

monday.com has significantly enhanced our organizational efficiency and collaboration. The platform serves as a centralized hub where design briefs are assigned to me every day. This feature streamlines communication with the project lead, enabling real-time updates and fostering a transparent workflow. The visual nature of monday.com ensures that project timelines and task statuses are easily trackable, contributing to improved project management.

The platform's interactive interface has facilitated seamless communication and reduced the likelihood of misunderstandings, creating a more cohesive work environment. Additionally, the ability to attach files and leave comments directly on tasks has streamlined the exchange of information, making collaboration more efficient.

The most valuable features of monday.com for our organization are undoubtedly the dashboards, checklists, calendar functionalities, and file-sharing capabilities. Dashboards serve as a visual command center, offering a comprehensive overview of project progress, deadlines, and key performance indicators. This visual representation enhances decision-making and facilitates a quick understanding of the project landscape.

Checklists play a pivotal role in task management, allowing for a structured approach to project execution. The ability to create, edit, and update checklists within the platform ensures that team members stay organized, tasks are completed in a systematic manner, and project timelines are adhered to.

While monday.com has been an invaluable tool for our organization, there are areas where improvements could enhance user experience. Specifically, expanding pulses could be more user-friendly. Currently, users need to click on a small text line to expand pulses, which can be somewhat cumbersome. A more intuitive approach would be to enable users to click on the entire table cell for pulse expansion. This modification would streamline the process, making it more accessible and reducing the risk of oversight.

Additionally, it would be beneficial to consider incorporating features that enhance the platform's customization capabilities in the next release. Providing users with more options to tailor their boards, dashboards, and views would contribute to a more personalized and adaptable user experience. This could include advanced formatting options, customizable templates, or the ability to incorporate additional data visualization tools.

I have been using monday.com for about four to five years

We previously used Trello, however, have found monday.com to have a greater product offering.

We use Monday as a CRM. We use the boards to organize client details, details of all our projects, and sensitive information such as telephone numbers and addresses. 

We also use the boards to update and provide site reports to other members of the team. In addition to this, Monday has been useful for the team to note down their daily tasks so that everyone is aware of what the team is doing, updating people's calendars, and keeping up to date with completed projects that we have done, so if clients have any questions after the install we can keep this up to date. 

Monday has been really beneficial in allowing us to place all of our records in one place. We were previously using Google Drive files, which took up quite a bit of time to continually update and edit. 

Monday has saved us time and allowed us to easily take on more projects as the admin side is so much easier. The easy-to-edit interface means we can quickly add or change things in our meetings, assign team members to certain tasks, and quickly look up a particular client's details whenever we need to access them. 

The most valuable features for us would be workspaces, boards, and file upload capability. 

The workspaces are clearly laid out and allow us to fill in details of clients and tasks organized into categories. For us, this includes projects we're currently working on, projects we have worked on, and projects we're planning to work on in the future. 

The boards on Monday have meant we've been able to easily assign tasks for ourselves and others, and file upload means we can see all relevant documents in one place. 

Constant updates mean the service is down sometimes, which isn't ideal. 

There are many features we haven't explored yet so sometimes we find the database slightly clunky. However, this could be because we haven't explored the range of apps available. 

Since our team didn't use Monday until more recently, it can mean they're not used to knowing all of its advantages and apps. This means we can double up on information being inputted into Monday. Again, I would put this down to user error over the effectiveness of Monday. 

We've been using Monday for approximately 18 months.

The stability is good most of the time

In terms of capability for scale, I would say it is very good, however, the price point would be off-putting for a smaller business. For example, the cost of our membership is £140 per month because we have 6 seats. It may be a good option to have different prices for 6, 7 or 8 team members, rather than jump from 5-10 which for small businesses is quite a significant number. 

Customer service is fairly good, although, due to the time difference in the UK, it can be difficult to get instant support. You also never speak to the same person twice. 

Neutral

Our previous CRM was simply Google Drive files. We switched due to the fact that we wanted a simpler system in one place. 

The initial setup was straightforward

We handled the setup in-house.

I would advise considering the cost and whether it is worthwhile for how much you're going to use it. 

We evaluated the choice of using a CRM, however, Monday was the first that we tried. 

I use it pretty much specifically with a vendor to some of my other companies. They do have their own board to manage the business between them and those companies.

Since we use an inventory management tool and we're a hemp and cannabis solutions company, we integrate with a number of different software. It's definitely made it a lot easier and I've incorporated it into our SOPs, so it's fundamental to our business at this point.

I've incorporated it into our standard operating procedures. It is fundamental to every facet of the business, as now something as simple. I'm a little upset lately, since they changed for security purposes, the email function to the board, as I used to have my sales reps email their orders (when they got them) to a Monday board that goes to my office manager, where he knows to make an invoice and go ahead and move forward with things to invoice the client using QuickBooks.

Just the overall flow, once that client paid that invoice, I have an automation set up that, depending on what revenue bucket it falls in, it will trigger, to tell that project manager for that board that a new project has been paid and she can go ahead and start work and the team can start formulating or we can start ordering ingredients, or whatever the case may be. It's basically incorporated into every portion of our business now.

The types of columns that I'm able to put into a particular board and the data that that captures. I like the fact that I could drop in PDFs. I can't do that with Excel. I can just drop in different types of files which I couldn't necessarily do in Excel. I can drop images into Excel, however, I can't drop files that are PDFs. Most of the things that I'm trying to collect on a particular client are signed documents and working documents. 

It is user-friendly. I like the forms. I can have clients fill out a form. As far as making it easier, I would say the email feature, the automation really makes it special. The email feature where if say a status changes to complete, the fact that I can have a scheduled email to a client to say, "Thank you for doing business with us." I can a personal touch on it and have that go out on a timed basis so many days after they completed a project with us, they will get the message. Things like that have made life easier to be able to automate that stuff.

The sub-items have been incredibly helpful.

Monday is one of the more expensive tools available.

The columns don't have descriptions. I would love to be able to write an explanation for a column. I'm only able to label and title it. 

Based on each group, I wish each group could have a snippet. The top of the board has a little note section or a summary, however, sometimes I do it by vendor, where each group on a particular board is a type of vendor, where maybe we have co-packing projects or something like that going on. Therefore, it gets complex. 

If a new employee were to come in, it requires a lot of training to get them to understand the board, as there are things they just have to know. For example, a certain vendor is a type of lab to which we have to submit testing to, and we send specific types of products to certain labs. There's no way for me to write a little blurb about each group, rather than putting in a dummy or test item and having a comment section on that, which looks funny. The same thing goes for each of the columns. If you were able to hover over and be able to see it the way that you see a long text, if you hover over the long text boxes, you can see the whole thing. And if you were able to do that same function for one of the groups or column headings, it would be really helpful.

There wasn't much onboarding assistance. There are still things that, since we have a number of companies and I'm super busy going to these webinars, I sign up and I never can quite attend. It would be nice if there was a little bit of hands-on onboarding help. The same way that HubSpot, for instance, has its team reach out to you to say, "Hey, how can we improve?" I've organized it so that I could grab all kinds of KPIs and make my dashboard super intuitive and really gather a bunch of important information that I could use to improve the business, however, nobody really assists with that.

There are learning modules where I could go in, however, I'm very specific about the things I need to accomplish, and sitting on an hour-long video that doesn't pertain to my exact situation, where I have to play around with it more. Surely, I play around with things and I'm better than most at software stuff, as we have a software company, therefore, I'm used to dealing with this kind of thing. However, with the setup time, it would be really cool if they reached out to say, "Hey, if there's anything that I know you know that this software can do, that you're not utilizing since you just don't have the time to watch a bunch of videos and play around with it."

It was difficult to get to adopt it, however, it's fundamental now to how we run the business. We couldn't function without it, at this point, unless I adopted something new and applied the same, just I've invested so much time into creating processes around Monday.

With automation, I've gotten to the point where managing the boards is somebody's half of their job. Managing a Monday board is half of somebody's time. While it's a lot of work to use it, it does a lot of things that eliminate a lot of work that would need to be manual if we were using Excel or something that's free.

The clocking in and clocking out for people who are doing projects could be improved. I know that there's an integration that I could do with something called Time, or there are a number of others that I can connect to, however, it's got the functionality to do it. We're trying to use just Monday to do that clocking in, and clocking out, on various projects, however, it could be better. 

I've used the solution for about two-and-a-half years.

It's pretty stable.

Every once in a while, there may be some downtime, however, I just assume that is when they're making a lot of changes. Sometimes it's really slow, which sucks, as I have my employees clock in using it. 

Right after I moved a lot of our people over to hourly, we kept having some connection issues or it was slower than other websites were, due to an update or something like that.

The solution can continue to scale.

Technical support has been great.  

When you make requests, sometimes they say no. Like with the email change, I had to change up my process. They said it was for security purposes and they simply said that no, it's just going to be these long jingled things that make no sense, instead of whatever the old one was. They just simply said, we have to change them now to be a bunch of mixed letters and numbers and symbols for security purposes. I'm not sure why, and it is what it is. I'm fairly used to software people saying, "Your request, thank you for submitting it, but it is what it is." However, they're fast to reply.

Positive

I was using Teams to try to organize everything. Monday ended up being able to solve pretty much all of my problems. I've now incorporated it into all of my SOPs. 

I wasn't quite able to organize the flow of things and it didn't have the automation set up, and it was just difficult to visualize projects. As I couldn't do everything on the project management tool, I was doing some things on Excel. The fact that Monday is very similar to Excel, it made it a lot easier.

I had to basically get rid of my entire old team and onboard a whole new team. It was actually pretty intense. It was a very difficult thing. The old team was just stuck in their ways. We moved from being a smaller company and we were growing at a really fast rate, and I was the only one who was really organizing things. Now, I have a whole operations team, however, for a couple of years we were in a growth phase and it's just that the old team wasn't able to adopt the Monday change.

I have seen an ROI. I incorporated it into my SOPs. My business pretty much runs on Monday. My whole team actually is able to use this, however, I did have to have a lot of turnover to get people to use it. Of course, adopting change is always difficult, however, now my entire team does know how to use it and does use it, as it's a part of their job. That said, that was difficult to onboard originally.

It's one of the more expensive tools. 

I looked at a few others, however, I feel like Asana is very similar. I've worked with other companies where I'm able to log in to a particular board the same way you can on Monday. It's very, very similar and people like that just as much. I just went with Monday as it felt right to me.

Other software have very similar programming. I was pretty set on it. I went looking for a new tool and it met all my needs in a demo, and with a 30 day demo they were promoting that month. It worked out and now I can't not use it. I'm pretty happy with it, even though it's really expensive.

I'm a customer and end-user.

I'd rate the solution nine out of ten. There's a few things that would be great, however, I don't know if it's me not giving it the time to be able to do it correctly or if the program just simply can't do it.

We use Monday.com to manage all of our design and marketing departments. It helps us track all the projects in the pipeline, who is the lead of the project, and who is the designer. This makes it easy for our marketing strategists, who are in charge of the designers, to see which projects each of the designers are working on and be able to assign tasks easier. 

We do a lot of events organizing on Monday.com too. This is why we like to have specifically different boards for our tasks that aren't the same as our everyday boards. 

We love that we can track all past projects that we've done, and segment them based on who worked on the project. We work with a lot of clients that need a breakdown of everything that we've implemented each quarter for them. Being able to export a PDF based on the tags on each task has made it a breeze for us to stay organized and know exactly what we've done for each of our clients. We have 200+ clients, so sometimes it can be chaotic, however, Monday.com makes that aspect so much easier for us. 

Adding subitems to each task has made multi-dimensional projects easier to manage. We have a lot of projects for the events and tradeshows that we host, and sometimes we need to break down a simple project into multiple steps and assign each subitem to a different person. 

We also love that we can keep track of the status of the project and assign deadlines, as well as have tabs on where the project is in the process. 

Being able to see your own personal specific projects makes it that much more accessible a program and is great for work productivity.  

We'd really like to have the ability to have different types of boards within a board. Sometimes we don't need the same columns for every task and we'd like to customize each task board within the motherboard. We use to have tasks with different columns and information rather than it having to be the same for every task board within the main board. This would make it so much easier for us when it comes to special projects that have varying needs and not every column will fit into the same board. 

I've used the solution for about one year now, however, my team has been using it for more than two years. 

The stability is great. 

The scalability is great. 

I personally have not had any experience with customer support, however, technical issues are usually fixed very quickly. 

Positive

We used to use multiple different programs, including Teams, however, it didnt have as much functionality that we need. 

The initial setup is very straightforward and super easy to navigate. 

We handled the setup in-house. 

It's definitely worth the cost when you are using it for work or for a team of employees that you need to manage. 

We evaluated Microsoft Teams, Asana, etc. 

The primary use case for the solution is to plan our projects and to put pipelines in place for all the project participants to make sure that everyone is within the plan and making great contributions to the project. 

We start our plan using the Agile approach to set our goals and tasks with the plan that already includes some phases and steps to make sure that the goal is achieved successfully and within the planned timeline.

The user interface of Monday.com is very friendly and easy to use. It's simple to assign tasks to my colleagues.

Monday.com improves our work within the organization by automating our work and making it friendly and easy to use in order to achieve our goals.

We have integration with third-party applications and can send notifications through email to the participants - making the application very interactive and keeping the project members up to date with the latest on the project and the plan.

Monday.com saves time by automating the work through the pipelines. The features are drag and drop. You can see the status for each task easily.

The most valuable features that I loved with Monday.com are:

• Notifications
• Task status and project status
• Monday.com colors are friendly to the eye
• I can task assign to my colleagues
• The screen size works with others and there is easy sharing of images and documents
• Automation and set up of automation is done in seconds and leaves your routine tasks in the dust
• Integration with other applications such as MS Outlook.com, MS Excel, Slack, Google Drive, LinkedIn.com, Dropbox, and One Drive is great
• Monday workdocs for workflows are helpful

There is nothing to dislike about Monday.com. 

There are some new features they need to improve within the application. For example, it would be awesome if we had some themes for each project and for each user.

If we could add a new feature to draw the plan as a chart and note priority via color, that would be great.

It would be nice to make a plan according to the historical data that Monday.com has already stored that's related to the user and the company.

I've used the solution for more than two years.

The stability is awesome.

The scalability is fantastic.

Technical support is professional.

Positive

I didn't use a different solution previously.

The initial setup was straightforward.

We did the setup through a vendor team.

We saw an ROI within three months.

Monday.com is the best solution with a great price.

I didn't evaluate other options previously.