monday.com Reviews

We use the product mainly as a project management tool. We need to provide an impact report every year to different stakeholders. These reports have different deadlines and usually need the participation of several members of our organization. We are a large organization and we close several partnerships year after year, and the amount of reporting that needs to be produced and coordinated is very high. Also, these reports are crucial for the continued success of our unit.

Monday.com has helped us to automate processes and develop a space where different members of our team can communicate and share information. 

Monday.com has helped us to meet all our deadlines by allowing us to be proactive and develop the different reports way in advance. 

Monday.com is able to show us on one page all the different commitments we have in the future, allowing us to assign responsibilities and manage our resources efficiently. Ultimately, Monday.com is a tool that has improved our internal communication.

The number one feature is the ability to automate pretty much everything. This feature has allowed me to save so much time by avoiding repetitive tasks. 

I love how flexible and easy to customize it is. I have been able to build a different board for different projects, and every single time Monday.com has been able to provide the right tool to build something that works for my team. 

Monday.com is a user-friendly platform. It is very intuitive and easy to use. I am able to build new tools or boards in no time.

I have small criticisms since it's excellent and simple to use. 

I would recommend developers to continue focusing on the user experience and putting the consumer at the core of their functionality. Due to the fact that it is so comprehensive, it can be difficult to understand each functionality at times. 

The tool is beneficial for some businesses yet prohibitively expensive for others. 

Something that would be beneficial for me would be the ability to download or export many of the graphs or boards so that I can quickly share them with other colleagues who don't use Monday.

I've used the solution for two years.

As a national medical practice consulting firm, we use Monday.com to manage all of our team member's daily tasks and all our client projects. We also use Monday.com to manage all of our marketing, website, and speaking engagement projects, as well as our lead nurturing process. 

We have created boards for each client and are sure to keep track of items that we've worked on for our clients by month and have created a time tracking column where we're able to log how much time was spent and bill our clients accordingly. 

We're able to seamlessly stay on top of all deadlines for our marketing, website, and speaking engagement initiatives and Monday.com is a huge contributor to our success in staying on top of our lead management.

Monday.com is an amazing project management tool. I cannot say enough great things about it. 

It has helped us to stay organized and on track with deadlines. We're also able to effectively manage our to-do lists and can easily track what deadlines are overdue, due today, due this week, and due next week in the "My Work" section. 

We love how we can create boards specifically focused on one topic and have all tasks and projects pertaining to that in one place. We can communicate well as a team in the updates section, add notes, links, files, etc. The platform is always updating so there's now a collaborative doc we can use similar to Google Docs and also we love the automation.

The features of Monday.com that our consulting firm has found the most valuable include the time tracking column, the ability to create multiple boards for each specific client as well as projects/tasks pertaining to a specific area in our company (marketing), automatons that move items once they are complete as well as automation that notifies our team when a task is complete with specific details we've customized (who completed the task, for which client and how long it took them to complete).

The "My Work" section is my ultimate favorite part of the tool. 

Making adjustments to the My Work section so that it includes deadlines for multiple columns on a board instead of just one column, would be very useful. Since the update/transition was done not too long ago from the previous " My Week" section, this has been a major flaw in the My Work section. Many of our boards have multiple deadline columns and it would be great to see all of the columns in the "My Work" section, not just one. We believe this may be an issue for multiple teams, not just ours.

I've used the solution for three years.

I'm very confident that Monday.com is a stable solution. The team is great and they're providing wonderful customer service. They are extremely knowledgable, skilled, and innovative - creating a seamless platform that is always growing and improving to be even more efficient!

Monday.com has given me one of the best customer service experiences I've ever had. They are extremely responsive and helpful.

Positive

We previously used HighRise. It was not a strong enough tool for project management. 

Yes, we evaluated Asana. 

Monday.com is the best and we are huge fans.

We use the solution for marketing tasks. I manage our social media, photography, and videography teams. We plan out and collaborate on projects, and provide assets, branding guidelines, and resources for the team.

It's also useful for collaboration. We work in a team of about 25 people in automotive and we focus on PR and digital marketing. It's perfect for assigning tasks for events or for new releases. Our designer also communicates there with everyone.

We can use it to store resources. We connect everything through Monday. We use it to centralize as we keep some things in Dropbox and some things in Google Sheets. Now everything can be connected in the same place and we love it.

We used to use Wrike however, it didn't work on mobile and this does. I like having boards for certain items. I like that everyone can also have their own private boards if they prefer to keep their own notes 

It doesn't take long to load.

It keeps my team accountable to keep track of their tasks.

It's colorful and easy to learn to use for all types of employee positions.

I also enjoy that it is so mainstream that anyone can use it. They use it in universities as well. Most of the designers we work with and web developers are very comfortable using it too.

We like the mobile app, as well as more integrations, calendar features, and private boards. 

The mobile app is super helpful since our auto groups span four counties. 

The calendar view makes everything easy to see.

It has integrations with using all the programs we use too.

Monday is super inexpensive compared to other stuff we use.

It is very easy to maneuver around. I love the search bar feature where I can just search the entire board with the information I need. This makes it very fast and easy. 

In a dynamic workplace where we are working on several campaigns at a time, it's very important to us to have something that helps us move faster.

The tablet display is confusing and difficult to use. Most of my team works on tablets and they prefer the desktop view since it compresses some items.

For possible features maybe some more aggressive notifications - like "this comment was added and mentioned no one, would you like to see it?" Sometimes we forget to mention it and someone replied and we never saw it till we opened it up.

Notifications could be controlled by management instead of per person. I have a few employees that forget to mark off their tasks. However, if we could automate to alert them that would be better.

We need a broken link checker.

I've used the solution for a few years.

The solution is really great and reliable. It never crashed. 

The scalability is really great.

I dont know if I have ever had to use technical support due to the ease of use of the tool.

Positive

We used to use Wrike. It was very expensive. In two years it broke on us - which was terrible. We couldn't download our information off of it either so we had to start all over when we left them. 

It was very easy to set up. I taught myself and then I taught my team. 

I did the setup myself. 

The ROI has been pretty huge.

I had no problem with the pricing at all. it was less than 1/2 of what we were spending with Wrike with more functionality.

I went through reviews and more and more just kept talking about Monday.com Plus, the local university uses it and that made it easier to choose Monday.com.

I love it! i have no issues. 

I work in an online gambling company. We deal on daily basis with internal and external B2B and B2C projects. Our use case includes all possible scenarios: project management (high level and detailed), Teams management, and collaboration via vacation boards and boards with the tasks. We use forms in Monday boards to log in requests from different departments in one place, we use Monday.com to manage GDPR requests and customer journeys, HR tasks and statistics, we even used board to manage company bookings. Long story short, Monday.com can suit every possible use case that you may have.

Since we started using Monday.com (until now), this system improved a lot of things in our company. We moved from old-fashioned Excel tables to the new, fresh, modern, engaging, and collaborative environment, which is full of creativity and provides us with better visibility and collaboration over all projects and tasks, vacations, and schedules that our teams use. The part that we like the most is that this system could be easily automated and integrated with other tools like Outlook/Zendesk or Teams.

I can say that all features are vital. I mostly like automation and recently added custom automation so we can brainstorm and find the best fit for our particular use-case. 

I personally like the feature "recent updates". With this tool, I can easily open every board and see quickly what are the recent changes made. Additionally, I like the mirroring column feature it helps us divide projects between a high level and detail and update things on another board without switching tabs. Also, I like reminders and in-app notifications, they're very helpful and could be easily customized.

It would be good if we could have the option to choose custom colors for the status fields and groups so we can make some boards more branded. 

Maybe automation could be reconsidered and updated a bit. We managed to find the automation that will fit our use case. Regarding automation, I would like to see an improved search area as it's not always user-friendly as well. 

I've gotten feedback from the team that it will be very helpful if Monday.com would allow filtering by "creation date" and "last update" columns.

I've used the solution for three or more years.

We did use Asana. It wasn't that user-friendly or loved by the team.

I cannot say what the pricing is.

I cannot say what we evaluated previously.

We use the solution for various purposes, including demand management, project management, logging pre-sales activities, and planning. It helps us keep track of customer budgets, leads, and other important information related to demand and project management.

The tool's most valuable feature is its intuitive interface, which allows project managers to create comprehensive project roadmaps. This interface lets us list tasks and allocate them to team members, tracking who works on which task and when. We utilize it for project management from the initial phase.

The solution is flexible. The grid-based interface allows for customization, so I can focus only on what's relevant. This flexibility and dynamic sorting among the columns are strong features. Another valuable aspect is the board feature, which allows for much customization. You can organize your work, weeks, or schedule according to your preferences.

monday.com's dashboard feature helps boost my team's productivity. I've found the Azure DevOps integration to be the most beneficial. I believe there are third-party extensions available on the marketplace that fill the integration gap. It seems that monday.com is working with vendors in the market to make more of these integrations available.

It's a great tool. It allows me to manage many things in one place, both my tasks and day-to-day interactions within the team. I think the whole team resonates with it. 

I believe the reporting functionality could be improved on monday.com. While some reports are accessible, this area has room for enhancement. For example, including a Gantt chart in project planning would be valuable. This addition could make monday.com more competitive with tools like Microsoft Project. Overall, I think there's potential for improvement in the graphical interfaces and reports provided by monday.com.

I have been working with the product for one and a half years. 

We haven't experienced any lag so far. We use monday.com for cross-team collaboration. I can attach files and it works like a charm. The cloud version is very responsive for us, which is great. I rate its stability a nine out of ten. 

I rate the tool's scalability a nine out of ten. My company has 400 users who spend at least an hour daily using it. 

We switched from Jira because monday.com offers a much more intuitive interface. It's more stable and has a simpler learning curve. Additionally, the interface is more visually appealing and easier to navigate than Jira, which we found to be more complex.

I rate the tool's deployment ease as seven out of ten. I found the installation process to be straightforward. Setting up multifactor authentication may take some time for those who are not tech-savvy. 

Within a week of management making the decision. It was up and running quickly, taking only a few hours or days for setup. Overall, I would classify the deployment process as simple.

We can see ROI due to the solution's ease of use and improved management capabilities it offers. It has certainly alleviated a lot of pain points for us in management.

I rate the tool's pricing a six out of ten. 

I rate the tool a seven out of ten. My advice would be to explore the capabilities that it provides. Many people overlook some of its features. For instance, check out the options available in the marketplace. There might be integrations or extensions that monday.com doesn't offer out of the box, but third-party extensions can fill those gaps. Also, take a close look at the features within monday.com. Consider what you need to customize versus what it offers out of the box.

I recently did work for a manufacturing company in India. They sell electronics to their customers as well as materials to B2B customers. They wanted us to create standard operating dashboards and we used monday.com to do so for every level of senior management. They wanted to manage all their sales and manage all their operations in the same place. I created boards for their manufacturing, sales, production, and project management operations. I also created automation tools based on the conditions and other requirements, as well as third-party integrations.

I know OKR well and I use the OKR framework with monday.com boards as well. They also were interested in knowing about their goals, operations, and marketing expenses. I created a separate OKR board for what they wanted to focus on.

monday.com has helped clarify that company's goals and created transparency: where they stand in sales, the amount of production completed per day, per month, and per quarter. They can see their marketing expenses, their junk leads, and the deals that closed.

The company is running in six regions, including North America, Europe, and Asia, and I created separate boards based on the territories. Information is allocated and automated in the respective boards in their Salesforce. I was also able to create their sales cycle process in one place. When a sale is closed it moves to operations and project management.

They have been able to see their three-month achievements and three-month problems and can work on how to resolve the problems and the strategies they want to implement for the next quarter. They have a clearer understanding of what they are doing and where they are going to focus.

Before monday.com, this company managed using Excel sheets. Once we implemented monday.com, it opened up clarity and transparency from the top level to the bottom level of management. They know what lower-level employees are doing and how they're contributing towards the organization's goals. They know how much of their goals have been achieved in a given quarter.

Decision-making is data-driven. monday.com gives detailed data in a single place, for every lead, sale, operation, and project. Every week it gives them clear data on where they stand: what processes are going on, what the backlogs are, and what needs to be done. With clarity on the boards and the data, it helps them make the right decision at the right time, in discussion with the respective managers or team leaders.

Delays are usually because of a lack of engineers or subject matter experts for a project. This is something that needs to be fixed and monday.com gives clarity on why there is a delay, where a process is not moving, to help them know which areas to improve.

For day-to-day project management operations of my team, as well as the entire organization, we can easily focus on a task-oriented system and the outcomes. And I'm guiding my clients to an outcome-based system using OKR boards so that they're focused on daily priorities based on quarterly goals and objectives.

monday.com is very easy to use and very user-friendly. I can give non-technical people access to their respective boards and that enables them to focus on their objectives and their targeted items or customers. We train them to use it and how to engage with their customers. It helps create a standard operating procedure for non-technical people and gives them clarity.

No other CRM is this user-friendly for non-technical end-users. I have worked with other CRMs, especially Apptivo, but with monday.com, we can access various models and find the necessary data in one place. We don't have to go to separate tabs to find data. It is like Excel, but in a single place I can find the data and details to easily grasp the information.

They need to add more data values and fields, such as currency and functional fields, as well as more trigger functionality for automation and time-based management.

I have been using monday.com for the past one and a half years. 

I haven't faced any issues with its stability so far. I have not imported huge amounts of data into monday.com.

Its scalability is absolutely great. I have brought most of the business users in my clients' organizations into monday.com because of its user-friendly visualizations on the boards and the automation, integrations, and flexibility. It is scalable for multiple users.

I have contacted their tech support once. It was very interesting to chat with them and they shared all the details as well as a detailed user guide with information that helped.

Positive

Over the past six years, I have been working in CRM implementation. I used Apptivo CRM. My passion was to become a CRM expert. I searched for great products in the CRM area for end customers and I found that monday.com has all the functionality, automations, triggers, and integrations. I also wanted a scalable solution for my customers.

My services include deployment and implementation of monday.com for my clients. Integration of the solution is generally straightforward, although sometimes we need developer input as well. We usually need a maximum of two to three people.

It takes a minimum of 30 to 45 days to create a new project, but that is for larger clients. For smaller clients, we can complete the entire project within 10 to 15 days.

Once we complete a project, I give detailed training to my customers and guide them on how to maintain and customize things. In terms of monday.com updates, I subscribe to their newsletter and I get their updates every month. I read about them and, if an update is suitable for our customers, I will acknowledge it by sending them an email, or if they want to know more about an update, I'll get onto a call and clearly explain the functionality and features of the update.

The pricing of monday.com is worth it.

Evaluation of other options depends on the customer's requirements. Some customers want HubSpot CRM. HubSpot has a service model as well as a CMS. I recommend the advantages of the respective CRMs: What are the advantages of using monday.com, HubSpot, and Apptivo CRM? Based on that and their requirements, I propose a solution. I will then give them a demo and they can decide how to move forward, which system will work for them, their use cases, and day-to-day activities.

We use the product for managing tasks within our paid search team. We work across multiple clients and channels. Monday allows us to track the team's progress in one place. 

One of the main tasks we use Monday for is preparing for new quarters and making sure everything is set up for campaigns to go live when planned. 

It also helps us keep track of optimizations we make throughout the quarter. At the end of the quarter, we can then download the board with the complete list of tasks and build a timeline of when different actions were taken and how these impacted our campaigns' performance.

We also use it to track the training and onboarding of new team members as well as annual leave so that we can make sure we have enough team members during peak times when the workload is highest.

The product makes it much easier to manage and organize workload within the team since you can easily see what tasks are assigned to who, and how long these are expected to take. In turn, this means we are able to meet deadlines and keep to clients' expectations in terms of timelines for different deliverables.

It also allows members of the team to take ownership of their tasks, whilst keeping everyone in the loop of what is going on within each project/campaign.  It makes it very easy to collaborate and share ideas.

The automation feature makes it really easy to replicate recurring tasks that we carry out each quarter and makes boards much easier to maintain.

Filters for different team members make it easy to see what you have to do on a weekly or monthly basis and stay on top of tasks.

Being able to add comments to line items makes it easier to provide updates on tasks and flag if there are delays or issues in completing something.

The sub-items feature makes it easy to delegate sub-tasks to different members of the team for longer-term, bigger projects.

Being able to create 'sub-teams' so people in these teams can be assigned to tasks in one go and receive updates on the progress of tasks would be useful.

They need to improve the timeline view. This would be really useful to us if there was more detail in this view, particularly for longer-term planning, to figure out where we have extra capacity throughout a quarter to do additional optimizations for our campaigns. It would also be good if it was possible to get a view of this across boards to get an idea of the overall workload.

I've used the solution for two years.

We have not had any issues.

This solution works well for teams of three to ten however, not much higher than that.

I have never needed to contact customer support.

Neutral

I have previously used Trello, however, not in my current role at my current company.

I was not involved in the initial setup.

I was not involved in the initial setup.

I don't know what our ROI is.

I'm not aware of what the pricing is.

I was not involved in choosing the service.

Monday helps our decentralized team connect digitally. 

Its flexibility allows information that was once only prepared and shared in one way to be presented in a way that is appealing and even more useful for other disciplines, without fundamentally changing the way a person needs to work. 

It also allows us to show aspects of our project to our volunteers in a way that doesn't break the bank. The guests feature is important for an organization like ours, that spends a lot of time connecting and communicating with people from coast to coast.

Our teams know about candidate launch deadlines, and it takes the burden of an organizing staffer being required to also make sure every department head has been alerted to an event, even if it's as granular as a task handoff. 

All our info, all in one place, is infinitely expandable with a myriad of integrations that work like a charm. We were able to remove bulky, siloed CRMs and tools that perhaps only one person from one team would use, and consolidate everything into Monday. 

Cross-team collaboration shifted from challenging to "just the way we do things" overnight. 

External facing development boards, countdowns, email alert systems for deadlines, and progress summaries have been great. Having all our stuff in one place, within one tool is extremely helpful. 

Being able to pull entire departments into their own ecosystem, while managing the user access from one dashboard is incredibly valuable. 

One of the best features I can speak to is getting alerts based on status and progress, task by task. Monday has really changed the notion of update meetings for our team- we can view updates at a glance, and get as granular as we need, or take a wide-angle view of the entire organization's progress. 

It's always great to get more training support for new folks. We highly recommended it so that you are able to get the most out of the platform. 

This isn't a platform where you scrimp on the training and send one person to bring back knowledge. Monday is different things to different people, and context matters. Everyone should be immersed in its workings if you want to truly revolutionize your organization. 

The feature set is so robust, that my suggestions are really quite narrow in scope - as basic as expanding the color palette to folders in a workspace. 

My organization has been using Monday for three years. 

I've found Monday to be a very stable platform. Over the course of my using Monday, I cannot recall a time that the service was down or inaccessible to me. 

It scales up and down, depending on your contract. 

Nothing to complain about in terms of technical support. They are responsive, engaging, and always checking in. 

Positive

We used several different solutions and Monday took care of many of our other 3rd-party tools - everything from our CRM to our helpdesk to our research. Those 3rd party tools we had to keep were easily integrated into Monday. 

The solution offers a fantastic team setup and support options. It's a la carte and scales up to a more robust integration. 

I run two different instances of Monday, one in-house, one through the vendor team. I am partial to the in-house. 

We haven't done the exact math on this, however, in morale alone, the return is a net positive. 

I'd advise new users to get the training you need for all the staff who will need discrete spaces carved out on Monday.

Don't get me wrong, Monday is easy to pick up and use for folks who don't need to do deeper stuff, however, your organization will need to consider how best to integrate the tool into your business. 

If there are choices, only integrate the parts of your business that you want to relieve from being crushed under the weight of your organization's ad-minutia. 

Monday was the first alternative to our current toolset that we looked at. 

Monday is a whole-team solution. Make sure everyone gets a crack at seeing how they could use it- and let them play around a bit with the new ideas presented via the toolset. It's fun.