Salesforce Sales Cloud Reviews

My use case includes account management, opportunity management, forecasting, lead management, products and pricing.

We store driver information in the account objective. We have also developed an application for technology consulting clients who sell hardware. Software products can be tangible or intangible-like services. We use the product object to store the products.

When there are multiple types of servers, like database servers or application servers we store and use attributes of the server, like the size of the server and whether it's scalable or not.

We use the asset object after the product is shipped to the customer. Price list items and price lists are used for price management that handles pricing across multiple countries. We also use is the charge types and subscription-based models. For example, if you have purchased an internet subscription for one year, your charges could be a monthly, quarterly, half year or yearly.

For our premium customers, they receive discounts. This could be tiered discounts based on the data consumption or the initial discount in the amount of 5%, 10% or 15% based on the type of customer.

Sales Cloud has accelerated the business process. It has helped generate more revenue and close deals faster.

I find the forecasting the most valuable feature. It's valuable because there are a few types of forecasting, customizable and collaborative forecasting. Higher level leadership can forecast revenues using the forecasting feature. The forecasting can be based on the opportunity amount or opportunity line items or subscription product. It enables them to determine what the revenue will be next quarter or next year. It is customizable based on the organization's fiscal year.

Sales Cloud starts with the company and ends with the revenue. For example, a car manufacturing company such as Hyundai, Honda, or Tesla, would set up a campaign. Employees of the office will visit the campaign stall and ask about the features of the car. The sales team of a Cloud manufacturing company can note the details and generate the lead from that campaign and nurture the lead. If the employee is interested, the lead can be converted into an account contact opportunity, or suspect converted into a prospect. Quotations are read to the client, and negotiations commence and the sale will be either won or lost and the prospect becomes our customer.

Salesforce development is faster than others and they have the best documentation. Anyone can learn using their documentation.

They are continuously improving their product three times a year compared to other companies that release new features every two or three years.

There are things that could be improved with respect to file sharing. There is a limited file size.

Also, there is no inbuilt capability to calculate taxes so you have to rely on third party software.

I have been working with Sales Cloud for 3 years.

Salesforce is very stable. We have multiple data centers across the globe. If a data center fails it is highly available and stable, and available 24/7.

Technical support is very supportive and responds quickly and resolves your concerns. Most of the issues are not because of Salesforce, most concerns are because on the developer side or because of limitations due to a cloud based multi-tenant environment. 

I have used multiple CRMs, as it comes under the customer relationship management. Compared to other CRMs, Salesforce is best.

The deployment of Sales Cloud is simple. There are various ways that it can be deployed, the native Salesforce chain sets or the CICD, continuous integration and continuous deployment third party tools to deploy it. Deploying the data, which is a record and deploying metadata that is a component. The record can be deployed using data loader tools, which are native Salesforce features. Metadata can be deployed using end tools, chain set or continuous integration and continuous deployment, like Kin or Microsoft.

It is very quick to deploy, millions of components can be deployed in 30 to 45 minutes if planned efficiently.

The deployment process depends on the organization. The minimum amount of people required for the deployment could be one, even for complex business and maximum would be 10 people to support a very large scale business.

Being license based, the license varies by type. There are standard user licenses, Salesforce license, Salesforce Platform license or community license. Prices range from $5 to $70 or $75 per user per month calculated yearly. It can not be purchased for two or three months, it must be purchased for the whole year. The pricing is considered average. Health Cloud is more expensive than Sales Cloud. 

Account executives from Salesforce will negotiate if you are purchasing licenses in bulk.

Salesforce Sales Cloud is the most powerful cloud of the Sales Cloud. It is scalable and bug-free.

If a company is a business model that is based on lead generation, I recommend that they use the unlimited edition org and use the Einstein product for lead management, lead nurturing and rule based scoring of the lead. Another good feature is forecasting.

I would rate the complete Sales Cloud a 9 out of 10.

I have expertise in Salesforce Sales Cloud, Revenue Cloud, and a little experience in Experience Cloud as well. I have been using Salesforce Sales Cloud for around three years. The Sales Cloud is generally used for lead management, where we can grab leads, convert them, and track opportunities and accounts. It helps manage our entire business process and track revenue by setting up quotes, orders, and invoices.

Salesforce has helped by providing a comprehensive system to capture opportunities and leads, maintaining everything in one place, and tracking customer data. Additionally, the automation features enhance business operations and revenue growth.

Salesforce provides a lot of tools out of the box like opportunity tracking, automation, and linking between account, contact, and posting. The lead conversion process, approval processes, and automation are particularly valuable.

The developer console might be enhanced. Sometimes, there can be a lot of open files, and improving the learning process of data processing would be beneficial.

I have been using this solution for around three years.

There are no stability issues found yet.

The solution is scalable.

Most of the time, customer service resolves the issues effectively. Sometimes they provide guidance on whether the issue is on their side or ours and suggest solutions.

Positive

As a Salesforce developer for three to four years, I consider it the best CRM to use. It is the first CRM I have worked on.

The initial setup doesn't take much time, it depends on the deployment tool used. For Capado, the setup might take one day or half a week. For others, it may be as quick as one hour.

Generally, we use tools and follow a structured process to deploy. Specific tools might be required as per customer requests.

I am not exactly sure about the numbers, but the licensing for different purposes can be checked online. The cost might vary if you need licenses for specific functionalities like CPQ.

I would recommend Salesforce for an enhanced revenue system, whole automation process, and CRM to lead management.

I'd rate the solution nine out of ten.

We leveraged Salesforce Sales Cloud to perform a range of activities, starting from initial prospect calls, follow-ups, and demo scheduling, to generating quotes, managing accounts, and tracking all the way through to final sales. This comprehensive solution also facilitated any necessary follow-up tasks associated with the sales process.

Utilizing tasks is truly the most effective approach. Thus far, my priority has been diligently following up on tasks, ensuring timely callbacks after conversations with individuals, and meticulously documenting detailed notes about the progress of each account. These notes serve as a comprehensive file that captures all relevant information regarding ongoing interactions and developments.

The tracking and monitoring of daily activities within each account is the most valuable aspect of Salesforce Sales Cloud. It allows for staying informed about ongoing activities, ensuring comprehensive visibility into the progress made within each account on a regular basis. Additionally, the plugins that are available, such as ZoolInfo are useful.

The scalability could improve.

I have been using Salesforce Sales Cloud for approximately one and a half months.

I rate the stability of Salesforce Sales Cloud a ten out of ten.

I plan to use the solution more in the future.

I rate the scalability of Salesforce Sales Cloud a nine out of ten.

The initial setup of Salesforce Sales Cloud was straightforward.

We have seen a return on investment.

The scalability could improve by a small amount.

I rate Salesforce Sales Cloud a nine out of ten.

I last used it to trace a commercial opportunity. I use it since I am notified about commercial opportunities. Our main use case is tracking. 

The most valuable features of Salesforce Sales Cloud are the ability to track portfolio opportunities and reporting capabilities. The notification process inside the platform is also very valuable, and extracting reports is extremely useful. However, we are currently using only a small part of its functionality.

At the moment, Salesforce Sales Cloud is mainly used by key account managers and the commercial team. We are also looking to extend its use and functionality to the presale team.

As a presale team leader, I see a need to better understand the platform because our current knowledge is limited. This makes it difficult to explore possible extensions of its use. We also want more detailed information on commercial opportunities included in the tool. It needs to include better documentation on the functions it offers. 

I have been using the product for two years. 

The tool's stability is very good, and I rate it a ten out of ten. 

I rate the tool's scalability a nine out of ten. We use it two to three times a month. My company has around 100 users, and my team has 12 members. 

I haven't contacted the technical support team for the solution yet. 

Currently, there is no impact on the duration of our sales cycle. We are asking more in-depth questions about the platform because, so far, there is no clear benefit. We are still looking internally to understand how to use it more profitably. I'm not involved in the investment itself. I'm just the final user, so it's something that other sales teams in the company evaluate.

We update all our software to the latest versions as an internal policy. Salesforce Sales Cloud is the standard tool in our company. It is integrated with other application platforms developed in the company, which are proprietary software. The integration was difficult, but I don't have direct experience with that process.

My advice to people looking to implement the tool is that they should understand the organization in which the solution will be applied, including the business processes. A certain degree of customization is needed when applying the platform to the real context. Good advice would be to analyse the needs deeply before implementation.

I rate the overall product a nine out of ten. I think it's a good platform. It's versatile and can be applied in many different contexts so that it can be recommended.

Sales Cloud helps me manage and track my sales pipeline effectively. It is a CRM system that integrates with other systems for comprehensive sales management.

Sales Cloud has positively impacted lead generation and conversion rates. It enhances lead generation efficiency and tracks lead from various sources and campaigns effectively, ensuring a high level of reliability in lead acquisition and conversion.

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable. The CRM system is excellent for managing campaigns effectively. I also find Salesforce security authentication very good.

Sales Cloud could improve in areas such as AI integration, particularly for templates.

I would rate the stability of Sales Cloud as a six out of ten.

I would rate the scalability of Sales Cloud as a five out of ten. My clients who use it are mostly enterprise businesses.

I would rate the easiness of the initial setup as a ten out of ten. It is very easy. The implementation of Sales Cloud took approximately four months.

Salesforce is good value for money, but compared to the market, it is relatively high-priced.

The AI functionality built into Salesforce is good. It was not available when I first started using Salesforce.

Using the Sales mobile app has many benefits. I have used it, and it is great for accessing Salesforce on the go.

Integrating Sales Cloud with other Salesforce products or third-party applications has been good.

I would recommend Salesforce to others, especially for its effectiveness as a CRM system. It stands out compared to other software, particularly in India.

Overall, I would rate Salesforce Sales Cloud as an eight out of ten.

Salesforce Sales Cloud is used to track and manage businesses sales. The solution can manage the sales team and evaluate how effective their tools have been. It can determine if they are delivering value. 

The sales team populates all their activities on the Salesforce Sales Cloud. We have been given the number of calls to make to new customers that have come in, to track the prospective customers, and many other aspects will be captured. You are able to make direct calls to the customer from inside Salesforce Sales Cloud. We are able to link Salesforce Sales Cloud with a voice-over IP that can make direct calls to customers. The solution is highly versatile and it's integrated with our ERP solution of the company. When the potential customer becomes a customer, it does populate instead of having to start putting new things in the ERP system. It has good compatibility between the CRM, the Salesforce Sale Cloud, and our ERP system.

We try as much as possible to look at how loyal has the customer been. We have some of those KPIs that are coming out from the use of Salesforce Sales Cloud. It's a very great tool that the organization is using to track their business, sales team, sales, and effective management of the customers.

The most valuable features of Salesforce Sales Cloud are ease of use. It is very simple for the sales team to use. You can integrate it with a lot of other systems.

I have been using Salesforce Sales Cloud for approximately eight years.

The stability of Salesforce Sales Cloud is good.

Salesforce Sales Cloud is scalable. However, it depends on the licenses and what modules you require. For example, if you want voice integration, they have it. The ability for you to make your call to the customer directly from the system instead of picking up a phone.

In Nigeria, we have approximately 60. In some other countries, it depends on the number of staff that they have because all the systems have a user license. All the finance team is part of it. We have the marketing team and there are some others, such as the customer loyalty score users. Some of the service users that are rendering technical services, such as customer service staff are also part of using this solution.

The number of users can be quite large. It depends on your operations and the area that you want it to cover. Overall the solution is scalable.

Whether we expand or not depends on the business and how it grows. For example, if the sales teams increase, as a result of the business opportunities that are available in the country, we will increase usage of this solution. However, I am not sure because of the COVID-19 situation. It has impacted a lot of business. The possibility of an increase this year and next year is very slim because most organizations are only getting their sales goals.

Our teams in the head office that manages the entire system may need to escalate an issue based on the request of a country. In this case, they will contact Salesforce Sales Cloud who will advise on what to do.

I have used other solutions in this category, such as SAP. Salesforce Sales Cloud and SAP, are very similar solutions.

The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud.

Salesforce Sales Cloud is a big system, it stretches across to approximately eight countries for the entire group. The full implementation took approximately six months. It was not done country by country. In my country of Nigeria, it took them close to two months to do the implementation. After it is complete there is a process of improvement. It was approximately two months before everything was finalized and in operation.

We are consultants directly from Salesforce and we have some other consultants from different regions of the country. We have consultants that manage each of the countries' rollout. We did the implementation.

The deployment stretches across different countries and the maintenance is centralized. They have a centralized team at the head office. There are approximately 10 people covering the entire country. We call them the Effectiveness Managers. Each country has what we call the Effectiveness Manager that whose major role is to maintain and look at what is going on in the processes and address any gaps. When they identify something, they report to the central team in the head office.

Then you are talking close to approximately 20 people in the maintenance department. It's a big system for us as far as the capabilities are concerned. It's a big business the team cannot be compared to smaller or medium-size organizations.

The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly.

The price of the solution could be less expensive.

My advice to others wanting to implement Salesforce Sales Cloud is you have to make sure that you are ready to absorb the price of the solution, it is very expensive. I normally recommend a lower version, such as an open-source CRM.

They have to judge the capability of the financial department of their organization before. The organization has to know their business information well, such as sales, turnovers, the visions, the strategy of the management, and what are they trying to achieve overall.

The business is what will enable me to know whether Salesforce Sales Cloud will be a good fit for them because if they don't have financial strength, the licenses are expensive and they might not be able to afford it. 

I rate Salesforce Sales Cloud an eight out of ten.

We have a partnership with Salesforce. In addition to that, we have fully implemented Salesforce for one of the biggest automotive companies in Baghdad, ZSCO. There are some other companies that give support to and implement Salesforce for them in Iraq. 

We have implemented Sales Cloud to create leads, accounts, opportunities and workflows. We have API integration with our central and PBX, so it's fully integrated. 

In addition to that, we are dependent on Salesforce Enterprise Edition. We have some users who use Platform and some of the users are using Lightning, but usually we are using the Enterprise Edition for Salesforce in our implementation. It is more flexible and more capable to cover many activities. 

Salesforce is not used for financial things. It is not for inventory. It is not for financial activities or operation. It is for CRM, customer relation management.

It is an open platform with API integration with other systems. Salesforce is not a software. It is very famous and available. It is good for creating and generating leads and opportunities. It has wonderful reports as well. The dashboards are amazing. 

It has a workflow inside of it. If you need to send an email or send an SMS to a customer you can do it very easily in Salesforce. 

In addition to that, it is a brand. When we are talking to our clients about Salesforce, people are already aware of the brand. Any company, even big companies are saying that they use Salesforce, so this is wonderful. 

This system is a reliable system. It is without bugs, without problems, you can develop it. You can have outsourced support easily, including videos, all training, partner training, and webinars. It is easy as it's a worldwide software. 

So due to that, we usually go to this international solution to include our customers to help them with growth in their work. 

Salesforce is wonderful. 

The main issue is that is it is costly. Salesforce is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main issue that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based.

In addition to that, it does not include a professional accounting system, it is operations and it is a CRM. It is not capable of accounting things. 

It is most stable. We don't have any bad feedback on the technical side of Salesforce.

Scalability is wonderful.

Technical support is wonderful. When we open an issue, they call us and solve it well. We don't have any problems.

Previously we used IT Microsoft Dynamics CRM, it is a little bit like Salesforce, but Salesforce's capability is greater.

As for the deployment, you should have a professional guide you in order to do it. Nobody can do the implementation by themselves you can just set up some of basic things. You should have a developer, you should have a partner, you should have a person who has the knowledge. Have training courses in order to do the implementation the right way. 

Salesforce is user friendly in implementation and it is in using it, but you should have a specified person. 

I recommend Salesforce to customers that have commercial or workflow needs and CRM needs. 

I recommend Salesforce to customers that have commercial or workflow needs and CRM needs. I would rate it an 8 out of 10.

The solution is for companies to manage the sales part. With the tool, companies can create context, needs, opportunities, and whatever they are gathering. Companies can collect whatever information they want and they can manage their space, keep proper tracking reports, and everything in Salesforce Sales Cloud.

In terms of the best features offered by the product and depending on what our company's customers feel about the solution, I can say that the tool is very easy to use and user-friendly. The tool has wide community support. Salesforce has its own courses and everything to make one learn about their products.

There is nothing that comes to my mind when I think about what needs improvement in the product since it does everything perfectly.

The product lacks to offer some AI capabilities. With a lot of AI capabilities that are available nowadays, I would want some of them to be added to the product since it can make the lives of its users easy by allowing them to use the features they want.

I have experience with Salesforce Sales Cloud. My company has a partnership with Salesforce.

It is a very stable solution. Salesforce has its own team to test its products. The tool is very good in terms of stability, support, and features. I have never had any complaints about the product.

It is a very scalable solution.

My company deals with Salesforce's automation products, and everyone uses Salesforce Sales Cloud.

I use Provar, which is Salesforce's test automation solution. My job profile involves more testing, and what our company's customers do is that they test Salesforce implementation for their internal implementations or for what they have implemented in Salesforce. In my company, we have a very diverse portfolio in terms of customers, as some use Salesforce Experience Cloud, while others use Salesforce Marketing Cloud or Salesforce Sales Cloud. I have experience with almost every tool from Salesforce since I have dealt with multiple solutions depending on customer's requirements. If you ask me what feature I am using in the tool specifically, I would say that I have touched almost every other feature offered by different tools offered by Salesforce.

As Salesforce offers its tools on the cloud, the product's initial setup phase is very easy because you have to kind of create a user account and get a license according to the features you want to use, which is easy. There is nothing complex with the tool's installation, as everything is on the cloud and is very easy to use.

Learning to use the product is an easy task, especially since Salesforce has a lot of its own learning processes in place, which can make one capable enough to start working on Salesforce.

I don't have experience with the mobile accessibility of Salesforce Sales Cloud since I don't use it.

I rate the tool a ten out of ten.