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it_user3267 - PeerSpot reviewer
Sales at a tech vendor with 1,001-5,000 employees
Real User
Easy to understand and logical GUI. Flexible and...

What is most valuable?

Easy to understand and logical GUI. Flexible and easy to use report wizard and exports

What needs improvement?

Difficult to manage data quality over time
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user6579 - PeerSpot reviewer
it_user6579Engineer at a tech services company with 1,001-5,000 employees
Consultant

Hello Jodo,

Agree with your point i.e flexibility and easy to use. Salesforce is quite flexible and can be mapped according to the business requirement.

AWS Cloud Engineer at Accenture
Real User
Sales strategies have benefited from user-friendly features and visibility
Pros and Cons
  • "Salesforce is very user-friendly, which makes it effortless to track business management reports."
  • "Salesforce is very user-friendly, which makes it effortless to track business management reports."
  • "Salesforce could improve its response speed."
  • "Salesforce could improve its response speed. Compared to AWS, it is slower, which could be a hindrance."

What is our primary use case?

My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales processes and business development deals, ensuring seamless pipeline management and data-driven decision-making.

Additionally, I utilize Salesforce’s reporting capabilities to generate insights for new business management, enabling proactive engagement and strategic growth planning. In previous projects, particularly in the automobile industry, I used Salesforce to manage global car orders through a customer portal, enhancing operational efficiency and customer experience.

How has it helped my organization?

Overall, Salesforce Sales Cloud has been instrumental in driving growth, optimizing workflows, and ensuring a more structured and efficient sales approach within our organization.

What is most valuable?

Salesforce’s user-friendly interface makes it effortless to track business reports, manage tasks, and access key sales data efficiently. The ability to segregate tasks by focus areas provides quick visibility into new business management and reporting, ensuring streamlined operations.

Additionally, its clear visibility and intuitive navigation enhance data management and cross-departmental collaboration, making it a valuable tool for tracking progress, optimizing workflows, and driving business growth.

What needs improvement?

Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view.

Additionally, introducing faster data retrieval and real-time updates in the next release would further strengthen Salesforce’s ability to support high-volume transactions and dynamic sales environments.

For how long have I used the solution?

I have been utilizing Salesforce on this project for approximately two years, gaining extensive hands-on experience in its capabilities and functionalities. While I have also worked with Salesforce on previous projects, my involvement was not as in-depth. However, each experience has contributed to my growing proficiency in leveraging Salesforce for streamlining sales processes, enhancing customer relationships, and driving operational efficiency

What do I think about the stability of the solution?

AWS has proven to be a highly stable and reliable cloud platform, ensuring consistent performance and uptime. Throughout my experience, I have not encountered any major degradation in service availability. Any challenges faced were primarily related to configuration, deployment, or coding aspects, rather than inherent platform issues.

AWS’s resilient infrastructure, global scalability, and robust failover mechanisms make it a dependable solution for mission-critical workloads, high-availability applications, and large-scale business operations.

However, Salesforce has demonstrated exceptional stability, with no significant performance degradation during my experience with the platform. Any challenges encountered were primarily related to custom development and configuration, rather than inherent issues with Salesforce itself.

Its robust infrastructure ensures consistent uptime, reliable performance, and seamless user experience, making it a dependable solution for managing complex business processes at scale.

What do I think about the scalability of the solution?

Salesforce is highly scalable, offering seamless adaptability to evolving business needs. It efficiently supports growing workloads, increasing data volumes, and expanding user bases without compromising performance.

During development, the client-provided platform demonstrated excellent scalability and user-friendliness, ensuring a smooth experience while accommodating business growth and process optimization. Its flexible architecture makes it a reliable solution for both small teams and large enterprises.

Which solution did I use previously and why did I switch?

Yes, I have previously worked with AWS, particularly on a project focused on automation in the education industry, where it was primarily used for data management and training booking systems. AWS provided a scalable and flexible cloud infrastructure, enabling efficient handling of large datasets and automated workflows.

However, on other hand Salesforce started to use for its CRM capabilities, advanced sales tracking, and seamless business development tools. Salesforce offers better customer relationship management, pipeline visibility, and integrated analytics, making it a more comprehensive solution for sales-driven operations and strategic decision-making.

How was the initial setup?

The initial setup of Salesforce was a structured process that required custom configurations and integrations to align with project requirements. During my involvement in an automobile industry project, we implemented multi-language support within Salesforce to accommodate users across different regions.

This setup involved custom coding, localization configurations, and integration of language packs to ensure seamless user experience and accessibility. By leveraging Salesforce’s customization capabilities, we successfully enhanced global usability, allowing regional teams to operate efficiently in their preferred languages while maintaining a unified sales management system.

What was our ROI?

The Return on Investment (ROI) with Salesforce has been significant, particularly in streamlining sales operations, improving data visibility, and enhancing collaboration across teams. we have effectively addressed this by providing structured guidance and step-by-step instructions through  documentation and internal training sessions.

By ensuring proper onboarding and support, we have enhanced user adoption, efficiency, and overall productivity, maximizing the value derived from Salesforce within our organization.

What's my experience with pricing, setup cost, and licensing?

When considering AWS setup costs, pricing, and licensing, it’s important to evaluate your business needs, workload requirements, and cost optimization strategies.

Same for other Clouds as well..

What other advice do I have?

the platform offers robust functionalities and a comprehensive feature set that effectively supports business operations. I have developed strong expertise in navigating its capabilities, optimizing workflows, and leveraging its tools to drive efficiency.

Overall, I would rate the solution an eight out of ten for its versatility, user-friendly interface, and ability to streamline processes, making it a valuable asset for business success.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
Buyer's Guide
Download our free Salesforce Sales Cloud Report and get advice and tips from experienced pros sharing their opinions.