Salesforce Sales Cloud Reviews

We use Salesforce Sales Cloud for customer engagement, CB2, marketing, and forecasting tools.

The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good.

The user interface could be better in Salesforce Sales Cloud because it feels a little heavy.

I have been using Salesforce Sales Cloud for approximately 10 years.

Salesforce Sales Cloud is stable.

The solution is scalable.

We have approximately 50,000 users using this solution.

The support is good from Salesforce Sales Cloud.

The installation took approximately three months to complete.

We have approximately 300 people that do the maintenance and support the solution.

I would recommend this solution.

I rate Salesforce Sales Cloud a seven out of ten.

• Quick go-to-market with a sales process
• Utilization of the "platform as a service" features of Salesforce
• Appexchange packages help to quickly hit requirements
• Robust feature set when considering all the Salesforce packages - Sales Cloud, communities, Service Cloud etc.

I've implemented a Saleforce solution at a hedge fund where we were immediately able to connect the marketing and customer relations department for tracking up-selling opportunities.

By building on the Salesforce platform, we were able to work through potential data problems such as tagging financial advisor owned accounts separately from individual investor accounts, bringing much needed granular tracking of the new money subscription opportunities.

The reporting functionality of Salesforce is much more a query engine than a true reporting module.

Salesforce have made some great strides towards addressing this deficiency with the advent of the analytics cloud, but it still needs improvement for customers not paying for the additional service.

I've been consulting on the platform for five years. I have implemented it at Rhymeo as a customer and currently utilize the platform at another client.

Being forced to run through all test classes to deploy to production has always been a concern for organizations that are apex heavy and need the ability for quick, impromptu deployments. Some “quick deploy” features are incredibly helpful for organizations trying to meet this requirement.

One look at their website will show you the incredible stability of this product.

Scaleability has never been in doubt.

Premier support has always been incredibly helpful when solving problems.

However, the true benefit of the salesforce community comes from the helpful users that are constantly contributing to the Salesforce support forums.

You’re usually always a quick Google search away from advice to solving a problem.

While consulting for the platform, we were always brought in to assist with implementation after vendor analysis.

Good consulting on the platform is the key to a straightforward vs. complex implementation.

Users are always reluctant to change so managing expectations and involving business users very early in development is the key to success. The robust configurability vs. code allows implementers the ability to demo early and often to business users. Lightning and process builder are taking this to a welcome new level.

Always via a vendor team. Speaking to experienced implementers when planning the release schedule for Salesforce manages the risk that integration inevitably always brings forth.

Spend as much time with Salesforce customer success managers as possible. The wealth of Salesforce accelerators and their solution engineers have built help show the potential features of Salesforce early in the planning stage and go a long ways to a smoothful project planning and execution

We use the solution to manage sales forecasting.

The solution has the ability to run reports on the pipeline and understand the likelihood of the sales. The analytics tools are very good.

The connectivity has some latency. It could be more responsive.

I have been using Salesforce Sales Cloud for ten years.

The tool has some latency.

I rate the solution’s stability a seven out of ten.

It is scalable up to several hundred thousand users. It is highly scalable. We use it daily. I rate the solution’s scalability a ten out of ten.

I have used Oracle Sales Cloud and Microsoft Dynamics.

The initial setup takes three minutes.

I rate the initial setup a seven out of ten, where one is difficult and ten is easy

ROI is very good. There are productivity and efficiency gains.

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

It is very easy to integrate with other tools and APIs.

I recommend the solution because they are the market leaders in what they do.

Overall, I rate the solution a seven out of ten.

We use Salesforce for lead management, opportunity tracking and sale tracking. It provides insight into what has been sold and a forecast for future opportunities.

Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year.

I like how you can create marketing campaigns. In five minutes, you can create a marketing campaign and send the campaign to users in less than 10 minutes. 

Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product. 

I have used Salesforce for four years. 

This is a stable solution. 

This is a scalable solution. I previously used Asana but Salesforce offers better scalability compared to Asana. 

The customer service team respond really quickly. I would rate their support a five out of five. 

Even though we have more than 50 employees in our organization, only 10 users use Salesforce. This is because licenses are expensive and more employees use Asana which we have free licenses for.

I would rate this solution a nine out of ten. 

We primarily use Sales Cloud to process internal requests from field sales and operations.

The reporting features are useful. 

I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes.

I've been using Sales Cloud for about four years.

I haven't had any stability issues. Sales Cloud seems to be highly stable.

We have thousands of people using Sales Cloud at this company. 

I rate Salesforce Sales Cloud a solid eight out of 10. 

Salesforce Sales Cloud is mostly used for partner lead management.

The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened.

The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community.

I have been using Salesforce Sales Cloud for approximately two years.

Salesforce Sales Cloud is extremely stable.

The scalability of Salesforce Sales Cloud is good, we have not had any issues.

We have a few thousand users using this solution in my organization.

We have premier support and it is very good. Whenever we hit roadblocks, we do reach out to the support and they're very cooperative.

I would rate the technical support of Salesforce Sales Cloud a four out of five.

We previously had an in-house solution. We switched to Salesforce Sales Cloud because it was a good time in the market to do so and the solution as all the latest changes in the industry which we would receive automatically into our organization.

The complexity of the implementation of Salesforce Sales Cloud depends on the business. If your business process is complex, the implementation will turn out to be complex. Our implementation was a complex one because we have different processes we had to configure, it was time-consuming. It took approximately six to eight months to configure everything. 

We used a partner for the implementation of Salesforce Sales Cloud.

The price of Salesforce Sales Cloud could be reduced. It is expensive.

We pay for a standard license and there are not any additional fees other than the premier support.

I would advise others Salesforce Sales Cloud is a good tool. However, the price is high and other solutions in the market should be looked at because of this.

I rate Salesforce Sales Cloud a nine out of ten.

I personally find the Opportunities to be the most valuable aspect of the tool. It helps me keep a close eye on the business' pipeline. We've also developed a native project management solution on the Salesforce platform called Mission Control. We use this to track the scheduling and performance of all implementation projects. This is of great importance to our business in understanding our bandwidth and efficiencies. We also find the Case object to be of great value, including the email to case functionality that helps simplify the process for our clients when submitting support requests.

We run our entire business in the cloud and Salesforce.com sits at the heart of our solution stack. We have a subscription based model for our products, such as Mission Control, Mercury SMS and InteliMail. We've integrated Salesforce.com with eWay, an online payment gateway to automate our monthly billing process.

The main area that I feel could be improved is the performance of the Salesforce1 mobile application. I find it to be too slow to be of any real value whilst out on the road.

I have been using the Salesforce.com CRM system for over 12 years. I first used it as a Marketing Manager for the company I was working for at the time. In the last six years, I've been running Aprika, a Salesforce.com Consulting Partner helping to implement the solution for clients in Australia.

We've implemented Salesforce.com for over 200 clients and we've never come across a requirement that could not be delivered on the platform.

We've implemented Salesforce.com for over 200 clients and we've never come across a requirement that could not be delivered on the platform.

We've implemented Salesforce.com for over 200 clients and we've never come across a requirement that could not be delivered on the platform.

The standard Salesforce.com support process is very good. They also have a premier support option which provides a very quick response time. In addition to this, the community of users are extremely helpful and supportive to one another and using the success.salesforce.com website, you're always guaranteed someone will be able to help you out.

We are a Salesforce.com Consulting Partner, so we're the team helping the client implement their required solution. Salesforce.com conducts regular, independent research which states a client that works with a consulting partner to implement the solution is 65% more likely to be successful.

We have implemented Salesforce.com for over 200 clients, as you can imaging, there's been varying scales of complexity in the requirements ranging from a simple out of the box configuration through to solutions requiring a lot of customisation using Apex and Visualforce as well as integration with third party systems.

I do hear that Salesforce.com licensing is expensive, but once clients start using the system and the light goes on in relation to understanding the power of the platform, they realise it's well worth the investment.

From a personal perspective, one of the key things Salesforce.com provides us is insight into our business that would be difficult to achieve otherwise. We're able to easily track conversion rates, budget performance, staff efficiency rates and many other key metrics that are important to our business.

12 years ago, I initially compared it to a number of other solutions through a tender process. We conducted our due diligence and Salesforce.com came out top by a long way. As a Consulting Partner, we typically see prospects comparing Salesforce.com and MS Dynamics. Generally, we see them evaluate the two products and in most cases, they'll establish Salesforce.com is the more powerful, flexible and scalable solution.

Don't hesitate - if you're looking at using Salesforce.com, you're on the right track. After a few months, you'll wonder how you managed without it. In terms of implementation, I would strongly recommend engaging a consulting partner, it doesn't have to be Aprika. They can bring real value add to the project and ensure the system is set up to support user adoption. Engaging staff from various parts of the business in the initial implementation is also a key ingredient to successful adoption.