Salesforce Sales Cloud Reviews

The solution allows us to download figures and track client progress. It's very clear and enables us to create certain diagrams and charts for analyzing the figures. 

The best features of the solution are its performance and stability. 

The licensing price could be cheaper. I have addressed this with my IT department and, apparently, we spend a lot of money. 

We have been using Salesforce Sales Cloud over the course of the last two years.

The solution has good stability.

As the solution is very flexible, I plan to recommend to the rest of the company, the one which is multinational, that we increase its usage. 

I have not had occasion to contact technical support. 

As the solution is cloud-based, its installation is straightforward. 

The deployment and maintenance of the solution can all be handled within a single working environment. I am on the management side of things. 

The price of the license could be more cost-effective. I understand from the IT department that we spend much money on this. 

The subscription is on a monthly basis. 

We did not evaluate other CRM systems prior to going with the solution. 

There are around 70 users making use of the solution in our organization. 

I would certainly recommend the solution to others. 

The solution has great performance and it makes it very easy for new people to locate information. 

I rate Salesforce Sales Cloud as a nine out of ten. 

• Email marketing
• Full sales cycle
• CRM to record everything.

You must have a process and record everything to automate and keep track.

Learning how to generate specialized reports. The more metrics and understanding of functionality, the better.

If you don't have sysadmin rights, you can be hamstrung doing many things manually and one at a time.

• The Sales Cloud platform
• The Service Cloud platform

It has touched every spectrum of our organization regardless of the roles the various department plays. Every department contributes to the revenue numbers through the use of this tool.

Improving reports/dashboards is needed. It is quite good, but taking it up a notch would be beneficial for the whole team.

I have used it since 2009, so six years.

There have been no issues with the deployment.

There have been no issues with the stability.

It has scaled well and every department in our organization uses it.

Start small, then leverage it to the whole team in phases. You will achieve greater success when doing it in small steps, which will also ensure that this product gets used most efficiently.

A six out of 10.

A six out of 10.

No other solutions were previously used.

The initial setup was quite straightforward.

We used a vendor team for implementation.

Get your requirements properly analyzed before walking it through with the deployment team.

Multiple editions available and all cloud based.

Have recently began working with the new interface called Lightning and feel that its a great improvement to the "classic" version.

1. The entire organisation is now on the same page, with one source of truth.
2. Forced people to become compliant in reporting and updates - if its not in Salesforce it did not happen.
3. No more "versionitis", data, reports all in once central place.

The only time I have ever been upset with Salesforce was when I failed my certification exam. I thought to myself "Why do they make the exam so hard ? Why is the training so expensive ?" Now that I have passed I am grateful that it was a difficult exam. Other than that I support clients all over the world and Salesforce are quite stringent about sticking to regional offices.

Just over eight years

I thought I could manage on my own with the first deployment but needed an expert which we called in.

No

No

Excellent and that's the regular support not premium level. Support staff are always helpful polite and do not close a case until the customer smiles.

Excellent

We were using a combination of Google docs and contacts in Outlook. We switched because it was a mess.

We needed the help of an expert and it had just as much to do with scoping our needs as it had with configuring Salesforce to meet those needs.

We started in-house and moved quickly to a vendor whose expertise level was very good.

Never calculated it but cannot understand how we ever managed without Salesforce.

I have been involved with the deployment of a number of versions starting with contact manager (very reasonable) all the way up to their enterprise version. You get what you pay for and whilst the enterprise version is not cheap, its worth every penny.

Zoho CRM, Goldmine and Act.

Spend as much time as you can scoping your needs and understanding what you want to achieve today, next year and in 2 years time.

I am really happy that Salesforce gives admins and developers access to the latest release in their sandbox (test environment) weeks before the release. This gives you a chance to evaluate and become familiar with the new release features.

The new interface Lightning is an important and extensive makeover that is even slicker and leaner than the existing interface

My primary use of Sales Cloud is for reporting and ticketing - whenever a customer sends an issue by email, the ticket is created based on the email itself. We also use the Einstein Analytics feature to see how many deals are open or closed and the status of each customer's tickets.

The most valuable features are the reporting and the custom codes.

Sometimes they refresh the production environment, which can be a bit of a challenge. 

I've been using Sales Cloud for seven years or so.

Sales Cloud is a stable solution.

Sales Cloud is scalable.

The technical support team is very cooperative, and I'm satisfied with their service.

The setup is very straightforward because it's a cloud-based product, so all you need is your ID and to register it

Sales Cloud is quite expensive.

I would rate this solution as ten out of ten.

The ease of customization plus the availability of an extensive selection of apps.

We have moved away from sharing docs and now everyone is on the same page with only one source of truth.

It is still relatively expensive - would like to see it a little cheaper.

I have worked with all versions, contact manager. group, professional, enterprise, unlimited and non profit starter pack for almost seven years.

I did need some external help initially but the reason for that was my fairly complex formula fields.

No issues encountered.

No issues encountered.

It's outstanding.

It's outstanding on standard support plus they off premier support.

I worked, for a limited time, with Zoho and was looking for a bigger "ecosystem."

I had a few issues with the formula fields otherwise it was straightforward.

We used an in-house with some vendor assistance who had a very high level of expertise.

It's never been measured, but our year on year growth would have never been possible without Salesforce.

I would rather go for a version with less functionality, but allows a budget for more users.

Zoho CRM

It is not a perfect solution to all needs but is certainly an ideal solution for most.

Prepare an extensive needs analysis - ensure that Salesforce can deliver the solution you need.

My background is with Salesforce Sales Cloud and Service Cloud. The product has versions which come in the form of three yearly releases for summer, spring, and winter.

With the new releases, upgrading certain features is not optional, it just happens on a designated date and your application gets upgraded automatically. For the more interactive parts of the upgrades, there is sometimes a need for admin intervention. This requires some sort of back end configuration by a system administrator.

Salesforce's release notes are extremely comprehensive - sometimes too comprehensive as they can top 300 pages per release. Most people should be able to find what they need from the table of contents fairly easily. The organization of the document stays very regular year over year.

I would like to see Salesforce scale back on the new items, and try to fix more of the old broken items, bugs, and enhancement requests. Sometimes, like with the new community templates, there can be obvious bugs that slide by unnoticed and then the end user has to find them as if it were a beta release.

I started using Salesforce when they were on the winter 2011 release.

Premier support costs a lot of money and oftentimes they do not have better information than a good admin could find out on their own. It is great for someone new to Salesforce without an experienced admin to turn to for support.

Don't do it yourself unless you plan to become a Salesforce Admin. Do it right the first time, which does not mean pay the highest price.

Make sure if you are using a consulting company they are as trustworthy as possible, research who your consultant is, previous successes of the individual you work with and not just the company as a whole. Find them on LinkedIn and ask people about them. If you hire someone in-house do the same research. If you are exposing all your company data and the system architecture of the company moving forward to one person's design, it is critical to make sure you have the right person guiding it.

Ask them about why they like doing Salesforce, the values that are important to them and how they picture the beginning, middle, and end of the consulting/work relationship. This should give you some insight into what guiding principles they are likely to follow

ROI depends on how good the guy setting up your Salesforce is.

Do your best to negotiate the cost if you can. Salesforce is one of the most expensive solutions out there.

The ease of customization makes every Salesforce implementation like a strand of company DNA. This can be a top-tier solution for companies who utilize the product with best practices. On the other hand, some companies who have a weak IT department or just are not ready to integrate their business with Salesforce should hold back! This is because the needs of a very young business will undoubtedly change again and again, and when a company takes their Salesforce system along for that roller-coaster ride, the company growing pains leave scars on the system. This causes some people to resent Salesforce as a system. I'm not going to say a young company should not use Salesforce, only that it is critical to have the most experienced system admin you can afford if the business wants to use Salesforce from an early age.

The amount of time you believe it will take to get Salesforce operational for your company, triple that time and then multiply by two. Here's why, say, I think it will take three months to roll this out, with documentation, or finding resources it will take six months and with unexpected delays it will take nine. Now multiply by two again because you should spend nine months planning out who, how, where, when etc. If you want your system to do well you need to do the work to get there. Otherwise you will end up having to redo your entire Salesforce implementation.